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Let me just can I have your full name, please, for me to check your account first? Mhmm. Mhmm. Mhmm. Mhmm. Okay. I see. Okay. Can you please is the router plugged in already to the NTD box, the block box on your wall? Yeah. Sure. Just connect the NTD box to the one port on your router. It's w a n port on your router. You'll see that at the back of the router. Sure. Kindly use the yellow cable also that we provided you in connecting it, ma'am. May I also know the color of the indicator lights at the entity box? Is it green? Yeah. Yes. That's correct. How about at the router? Is it at the WEN port? No. It should be on the one port, w a n. Yeah. And the other end of the cable is at the NTD box. May I know the color of the indicator light at the router? The box that we provided you? Which box? Is it the one on your wall? It should be on the LAN, l a n, first. Or is there only, like, a one port there? Mhmm. Yeah. Can we connect to the Ethernet first? Ethernet one? Okay. Okay. So there's two router. Okay. Does it have a antenna also? Does it has antenna also? Like, the one from what? Mhmm. Is it mounted on your wall also or no? Before I Mhmm. Okay. I see. Can we try to disconnect that one and connect instead the one that we provided you? Mhmm. Let's try. Okay. So I think that's a router from previous tenant. K. Mhmm. Okay. That's a that's a good sign. Can we try to use the Internet now? Can we try to connect with the Internet? Let's see if it's working. Mhmm. Because I can also see on your end that the service is now online after you plug in the router. So that should be working fine now. Yes. Either of the two actually, Five g and 2.4 g works. Yeah. It just depends on what what are you using. So 2.4 g works better for longer range, covers more of your house, more stable walls and obstacles, but slightly slower speed compared to five g. Because five g works better for faster speeds, good for streaming, gaming, video calls. That's when you're close to the router. Yeah. Okay. I see. For the password, you'll see that at the back of your router, there's a, like, a small sticker. Underneath the router, you'll find a sticker with your Wi Fi network name and password. LAN, keys. Mhmm. Okay. Great. So if you run into any issues or have more questions, feel free to give us a call anytime. Mhmm. Yeah. Yeah. You can also connect your TV to the Wi Fi. Just find the network name on the Wi Fi setting y available networks in your TV. Sorry? You mean t connecting the Wi Fi to your TV? Okay. Yeah. If your TV support, like, a LAN cable, yes, you can connect it directly to the router. You should Yeah. No. It should be on the router, the the black box that we provided you. Yeah. You can connect it to either of the four LAN cable LAN port that is available. Is that correct? There's four port available there. A LAN one, LAN two, LAN three. Yeah. At the router. Yeah. All good. You're welcome. Okay. Bye. 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Good afternoon. This is Marlene from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. Yeah. Sure. Let me just can I have your full name, please, for me to check your account first?\n\nMhmm. Mhmm. Mhmm. Mhmm. Okay.\n\nI see. Okay. Can you please is the router plugged in already to the NTD box, the block box on your wall? Yeah. Sure.\n\nJust connect the NTD box to the one port on your router. It's w a n port on your router. You'll see that at the back of the router. Sure. Kindly use the yellow cable also that we provided you in connecting it, ma'am.\n\nMay I also know the color of the indicator lights at the entity box? Is it green? Yeah. Yes. That's correct.\n\nHow about at the router? Is it at the WEN port? No. It should be on the one port, w a n. Yeah.\n\nAnd the other end of the cable is at the NTD box. May I know the color of the indicator light at the router? The box that we provided you? Which box? Is it the one on your wall?\n\nIt should be on the LAN, l a n, first. Or is there only, like, a one port there? Mhmm. Yeah. Can we connect to the Ethernet first?\n\nEthernet one? Okay. Okay. So there's two router. Okay.\n\nDoes it have a antenna also? Does it has antenna also? Like, the one from what? Mhmm. Is it mounted on your wall also or no?\n\nBefore I Mhmm. Okay. I see. Can we try to disconnect that one and connect instead the one that we provided you? Mhmm.\n\nLet's try. Okay. So I think that's a router from previous tenant. K. Mhmm.\n\nOkay. That's a that's a good sign. Can we try to use the Internet now? Can we try to connect with the Internet? Let's see if it's working.\n\nMhmm. Because I can also see on your end that the service is now online after you plug in the router. So that should be working fine now. Yes. Either of the two actually, Five g and 2.4 g works.\n\nYeah. It just depends on what what are you using. So 2.4 g works better for longer range, covers more of your house, more stable walls and obstacles, but slightly slower speed compared to five g. Because five g works better for faster speeds, good for streaming, gaming, video calls. That's when you're close to the router.\n\nYeah. Okay. I see. For the password, you'll see that at the back of your router, there's a, like, a small sticker. Underneath the router, you'll find a sticker with your Wi Fi network name and password.\n\nLAN, keys. Mhmm. Okay. Great. So if you run into any issues or have more questions, feel free to give us a call anytime.\n\nMhmm. Yeah. Yeah. You can also connect your TV to the Wi Fi. Just find the network name on the Wi Fi setting y available networks in your TV.\n\nSorry? You mean t connecting the Wi Fi to your TV? Okay. Yeah. If your TV support, like, a LAN cable, yes, you can connect it directly to the router.\n\nYou should Yeah. No. It should be on the router, the the black box that we provided you. Yeah. You can connect it to either of the four LAN cable LAN port that is available.\n\nIs that correct? There's four port available there. A LAN one, LAN two, LAN three. Yeah. At the router.\n\nYeah. All good. You're welcome. Okay. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.3,"sentiment":"positive","sentiment_score":0.34094327688217163},{"text":"Good afternoon.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.605096846818924},{"text":"This is Marlene from Airtel tech support.","start":2.3999999,"end":4.98,"sentiment":"positive","sentiment_score":0.5070305381502423},{"text":"How can I assist you 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see.","start":49.175,"end":49.835,"sentiment":"neutral","sentiment_score":0.0394807793200016},{"text":"Okay.","start":51.895,"end":52.395,"sentiment":"neutral","sentiment_score":0.04883493483066559},{"text":"Can you please is the router plugged in already to the NTD box, the block box on your wall?","start":54.45,"end":61.75,"sentiment":"neutral","sentiment_score":0.022676383929425163},{"text":"Yeah.","start":65.89,"end":66.21,"sentiment":"neutral","sentiment_score":0.07264617085456848},{"text":"Sure.","start":66.21,"end":66.585,"sentiment":"neutral","sentiment_score":0.09898269176483154}],"sentiment":"neutral","sentiment_score":0.030428193781214457,"num_words":24,"start":49.175,"end":66.585},{"sentences":[{"text":"Just connect the NTD box to the one port on your router.","start":67.465,"end":72.365,"sentiment":"neutral","sentiment_score":0.05979915459950765},{"text":"It's w a n port on your router.","start":72.825,"end":76.685,"sentiment":"neutral","sentiment_score":0.04915494192391634},{"text":"You'll see that at the back of the router.","start":77.225,"end":79.965,"sentiment":"neutral","sentiment_score":0.03978294051355786},{"text":"Sure.","start":87.48,"end":87.64,"sentiment":"neutral","sentiment_score":0.0872599259018898},{"text":"Kindly use the yellow cable also that we provided you in connecting it, ma'am.","start":87.64,"end":93.420006,"sentiment":"neutral","sentiment_score":0.04684941231140068}],"sentiment":"neutral","sentiment_score":0.050273353487930515,"num_words":44,"start":67.465,"end":93.420006},{"sentences":[{"text":"May I also know the color of the indicator lights at the entity box?","start":130.705,"end":134.93999,"sentiment":"neutral","sentiment_score":-0.011944389502917017},{"text":"Is it green?","start":135.87999,"end":136.86,"sentiment":"neutral","sentiment_score":-0.03058783213297526},{"text":"Yeah.","start":143.4,"end":143.9,"sentiment":"neutral","sentiment_score":-0.00036422349512577057},{"text":"Yes.","start":263.84998,"end":264.33,"sentiment":"neutral","sentiment_score":0.05015963688492775},{"text":"That's correct.","start":264.33,"end":265.06998,"sentiment":"neutral","sentiment_score":0.05291825905442238}],"sentiment":"neutral","sentiment_score":-0.004921572282910347,"num_words":21,"start":130.705,"end":265.06998},{"sentences":[{"text":"How about at the router?","start":265.12997,"end":266.50998,"sentiment":"neutral","sentiment_score":0.0011840060353279114},{"text":"Is it at the WEN port?","start":272.65,"end":275.965,"sentiment":"neutral","sentiment_score":-0.0012734585131208103},{"text":"No.","start":295.72,"end":296.22,"sentiment":"neutral","sentiment_score":-0.08060459047555923},{"text":"It should be on the one port, w a n.","start":296.36,"end":300.065,"sentiment":"neutral","sentiment_score":0.05520500987768173},{"text":"Yeah.","start":303.165,"end":303.665,"sentiment":"neutral","sentiment_score":0.04529036208987236}],"sentiment":"neutral","sentiment_score":0.022391963021262833,"num_words":23,"start":265.12997,"end":303.665},{"sentences":[{"text":"And the other end of the cable is at the NTD box.","start":305.005,"end":309.345,"sentiment":"neutral","sentiment_score":0.028193685148532193},{"text":"May I know the color of the indicator light at the router?","start":319.9,"end":323.28,"sentiment":"neutral","sentiment_score":0.030336209728072088},{"text":"The box that we provided you?","start":323.795,"end":332.435,"sentiment":"neutral","sentiment_score":-0.17647840889791647},{"text":"Which box?","start":334.355,"end":335.255,"sentiment":"neutral","sentiment_score":-0.038885071873664856},{"text":"Is it the one on your wall?","start":335.315,"end":337.08,"sentiment":"neutral","sentiment_score":-0.03287023891295705}],"sentiment":"neutral","sentiment_score":-0.017035218743750684,"num_words":39,"start":305.005,"end":337.08},{"sentences":[{"text":"It should be on the LAN, l a n, first.","start":340.36,"end":344.62,"sentiment":"neutral","sentiment_score":0.0010440004989504814},{"text":"Or is there only, like, a one port there?","start":353.85498,"end":357.395,"sentiment":"neutral","sentiment_score":-0.06978819974594647},{"text":"Mhmm.","start":370.63,"end":371.13,"sentiment":"neutral","sentiment_score":0.0039297849871218204},{"text":"Yeah.","start":371.35,"end":371.85,"sentiment":"neutral","sentiment_score":0.01518640574067831},{"text":"Can we connect to the Ethernet first?","start":372.15,"end":375.37,"sentiment":"neutral","sentiment_score":0.012364096939563751}],"sentiment":"neutral","sentiment_score":-0.018285318693545247,"num_words":28,"start":340.36,"end":375.37},{"sentences":[{"text":"Ethernet one?","start":375.59,"end":376.65,"sentiment":"neutral","sentiment_score":-0.011714449152350426},{"text":"Okay.","start":383.395,"end":383.895,"sentiment":"neutral","sentiment_score":-0.008783744648098946},{"text":"Okay.","start":397.52,"end":397.91998,"sentiment":"neutral","sentiment_score":-0.006387012079358101},{"text":"So there's two router.","start":397.91998,"end":399.62,"sentiment":"neutral","sentiment_score":-0.017412726301699877},{"text":"Okay.","start":422.575,"end":423.06,"sentiment":"neutral","sentiment_score":0.004687720909714699}],"sentiment":"neutral","sentiment_score":-0.011506982147693634,"num_words":9,"start":375.59,"end":423.06},{"sentences":[{"text":"Does it have a antenna also?","start":424.02,"end":426.12,"sentiment":"neutral","sentiment_score":0.011979318534334501},{"text":"Does it has antenna also?","start":428.82,"end":430.68,"sentiment":"neutral","sentiment_score":-0.017313554137945174},{"text":"Like, the one from what?","start":431.38,"end":434.2,"sentiment":"neutral","sentiment_score":-0.11627196967601776},{"text":"Mhmm.","start":439.825,"end":440.325,"sentiment":"neutral","sentiment_score":-0.08277281373739243},{"text":"Is it mounted on your wall also or no?","start":442.625,"end":445.765,"sentiment":"neutral","sentiment_score":-0.047981599552763834}],"sentiment":"neutral","sentiment_score":-0.04271765067600287,"num_words":26,"start":424.02,"end":445.765},{"sentences":[{"text":"Before I Mhmm.","start":454.66,"end":456.66,"sentiment":"neutral","sentiment_score":-0.10011729598045349},{"text":"Okay.","start":456.66,"end":456.98,"sentiment":"neutral","sentiment_score":-0.05230780690908432},{"text":"I see.","start":456.98,"end":457.64,"sentiment":"neutral","sentiment_score":-0.05196513235569},{"text":"Can we try to disconnect that one and connect instead the one that we provided you?","start":457.94,"end":464.76,"sentiment":"neutral","sentiment_score":-0.04533486219588667},{"text":"Mhmm.","start":466.76498,"end":467.26498,"sentiment":"neutral","sentiment_score":-0.01129663921892643}],"sentiment":"neutral","sentiment_score":-0.051880191039779915,"num_words":23,"start":454.66,"end":467.26498},{"sentences":[{"text":"Let's try.","start":467.32498,"end":468.065,"sentiment":"neutral","sentiment_score":-0.022897464223206043},{"text":"Okay.","start":479.16998,"end":479.25,"sentiment":"neutral","sentiment_score":-0.033891644328832626},{"text":"So I think that's a router from previous tenant.","start":479.25,"end":482.78998,"sentiment":"neutral","sentiment_score":-0.01987493234790034},{"text":"K.","start":485.41,"end":485.91,"sentiment":"neutral","sentiment_score":0.0049531832337379456},{"text":"Mhmm.","start":499.385,"end":499.885,"sentiment":"neutral","sentiment_score":0.08211201429367065}],"sentiment":"neutral","sentiment_score":-0.012249697598495654,"num_words":14,"start":467.32498,"end":499.885},{"sentences":[{"text":"Okay.","start":500.26498,"end":500.76498,"sentiment":"neutral","sentiment_score":0.234449565410614},{"text":"That's a that's a good sign.","start":500.905,"end":504.125,"sentiment":"positive","sentiment_score":0.5797088543574015},{"text":"Can we try to use the Internet now?","start":504.905,"end":507.145,"sentiment":"neutral","sentiment_score":0.2081190012395382},{"text":"Can we try to connect with the Internet?","start":507.145,"end":508.82498,"sentiment":"neutral","sentiment_score":0.08712158910930157},{"text":"Let's see if it's working.","start":508.82498,"end":510.04498,"sentiment":"neutral","sentiment_score":0.09559304267168045}],"sentiment":"neutral","sentiment_score":0.234021165275148,"num_words":28,"start":500.26498,"end":510.04498},{"sentences":[{"text":"Mhmm.","start":512.39,"end":512.89,"sentiment":"neutral","sentiment_score":0.09712012112140656},{"text":"Because I can also see on your end that the service is now online after you plug in the router.","start":517.75,"end":525.83496,"sentiment":"neutral","sentiment_score":0.15727953128516675},{"text":"So that should be working fine now.","start":529.095,"end":531.675,"sentiment":"neutral","sentiment_score":0.19315715985638754},{"text":"Yes.","start":535.33496,"end":535.735,"sentiment":"neutral","sentiment_score":0.06767162680625916},{"text":"Either of the two actually, Five g and 2.4 g works.","start":535.735,"end":541.45,"sentiment":"neutral","sentiment_score":0.051338565959171814}],"sentiment":"neutral","sentiment_score":0.1306801679544151,"num_words":40,"start":512.39,"end":541.45},{"sentences":[{"text":"Yeah.","start":541.91003,"end":542.15,"sentiment":"neutral","sentiment_score":0.09701398015022278},{"text":"It just depends on what what are you using.","start":542.15,"end":548.09,"sentiment":"neutral","sentiment_score":0.05828078298105134},{"text":"So 2.4 g works better for longer range, covers more of your house, more stable walls and obstacles, but slightly slower speed compared to five g.","start":549.43,"end":561.245,"sentiment":"neutral","sentiment_score":0.10364260237950546},{"text":"Because five g works better for faster speeds, good for streaming, gaming, video calls.","start":561.465,"end":567.65,"sentiment":"neutral","sentiment_score":0.267624774149486},{"text":"That's when you're close to the router.","start":568.03,"end":569.81,"sentiment":"neutral","sentiment_score":0.0443289117621524}],"sentiment":"neutral","sentiment_score":0.12935610367148592,"num_words":57,"start":541.91003,"end":569.81},{"sentences":[{"text":"Yeah.","start":569.95,"end":570.45,"sentiment":"neutral","sentiment_score":0.012536918744444849},{"text":"Okay.","start":575.23,"end":575.55,"sentiment":"neutral","sentiment_score":0.03178105503320694},{"text":"I see.","start":575.55,"end":576.13,"sentiment":"neutral","sentiment_score":0.03056651260703802},{"text":"For the password, you'll see that at the back of your router, there's a, like, a small sticker.","start":580.435,"end":586.77496,"sentiment":"neutral","sentiment_score":0.007905871444058398},{"text":"Underneath the router, you'll find a sticker with your Wi Fi network name and password.","start":587.475,"end":592.05,"sentiment":"neutral","sentiment_score":0.01849624322106441}],"sentiment":"neutral","sentiment_score":0.01419460360272284,"num_words":37,"start":569.95,"end":592.05},{"sentences":[{"text":"LAN, keys.","start":605.64996,"end":607.19,"sentiment":"neutral","sentiment_score":0.028515484184026718},{"text":"Mhmm.","start":610.425,"end":610.925,"sentiment":"neutral","sentiment_score":0.05577511340379715},{"text":"Okay.","start":645.14,"end":645.46,"sentiment":"positive","sentiment_score":0.40459221601486206},{"text":"Great.","start":645.46,"end":645.96,"sentiment":"positive","sentiment_score":0.6802730560302734},{"text":"So if you run into any issues or have more questions, feel free to give us a call anytime.","start":646.74,"end":652.60004,"sentiment":"positive","sentiment_score":0.3716009321965669}],"sentiment":"positive","sentiment_score":0.3440870443979899,"num_words":24,"start":605.64996,"end":652.60004},{"sentences":[{"text":"Mhmm.","start":654.66003,"end":655.16003,"sentiment":"neutral","sentiment_score":0.04866039380431175},{"text":"Yeah.","start":655.94,"end":656.44,"sentiment":"neutral","sentiment_score":0.04768921434879303},{"text":"Yeah.","start":666.955,"end":667.455,"sentiment":"neutral","sentiment_score":0.06323400139808655},{"text":"You can also connect your TV to the Wi Fi.","start":667.675,"end":670.65497,"sentiment":"neutral","sentiment_score":0.05152324251830578},{"text":"Just find the network name on the Wi Fi setting y available networks in your TV.","start":670.875,"end":679.14,"sentiment":"neutral","sentiment_score":-0.01365751592675224}],"sentiment":"neutral","sentiment_score":0.015734337238145286,"num_words":29,"start":654.66003,"end":679.14},{"sentences":[{"text":"Sorry?","start":688.245,"end":688.745,"sentiment":"neutral","sentiment_score":-0.04033542051911354},{"text":"You mean t connecting the Wi Fi to your TV?","start":688.88495,"end":692.50494,"sentiment":"neutral","sentiment_score":-0.021960857417434455},{"text":"Okay.","start":700.245,"end":700.745,"sentiment":"neutral","sentiment_score":0.018663953989744183},{"text":"Yeah.","start":701.52496,"end":702.02496,"sentiment":"neutral","sentiment_score":0.03657409548759461},{"text":"If your TV support, like, a LAN cable, yes, you can connect it directly to the router.","start":703.03,"end":709.29004,"sentiment":"neutral","sentiment_score":0.03291836041299736}],"sentiment":"neutral","sentiment_score":0.011830206060161193,"num_words":30,"start":688.245,"end":709.29004},{"sentences":[{"text":"You should Yeah.","start":711.43005,"end":713.21,"sentiment":"neutral","sentiment_score":-0.030795772249499958},{"text":"No.","start":715.115,"end":715.435,"sentiment":"neutral","sentiment_score":-0.0497647300362587},{"text":"It should be on the router, the the black box that we provided you.","start":715.435,"end":719.855,"sentiment":"neutral","sentiment_score":-0.027658962777682712},{"text":"Yeah.","start":721.835,"end":722.335,"sentiment":"neutral","sentiment_score":0.029338806867599487},{"text":"You can connect it to either of the four LAN cable LAN port that is available.","start":722.71497,"end":728.975,"sentiment":"neutral","sentiment_score":0.05959656019695103}],"sentiment":"neutral","sentiment_score":0.012957321267042842,"num_words":35,"start":711.43005,"end":728.975},{"sentences":[{"text":"Is that correct?","start":730.27997,"end":731.0,"sentiment":"neutral","sentiment_score":0.04508954410751661},{"text":"There's four port available there.","start":731.0,"end":733.98,"sentiment":"neutral","sentiment_score":0.016702442802488802},{"text":"A LAN one, LAN two, LAN three.","start":734.51996,"end":736.86,"sentiment":"neutral","sentiment_score":0.01942989815558706},{"text":"Yeah.","start":737.32,"end":737.8,"sentiment":"neutral","sentiment_score":0.04909689351916313},{"text":"At the router.","start":737.8,"end":738.62,"sentiment":"neutral","sentiment_score":0.10490819811820984}],"sentiment":"neutral","sentiment_score":0.037821664278836625,"num_words":19,"start":730.27997,"end":738.62},{"sentences":[{"text":"Yeah.","start":741.72,"end":742.18494,"sentiment":"positive","sentiment_score":0.5291919708251953},{"text":"All good.","start":742.9849,"end":743.38495,"sentiment":"positive","sentiment_score":0.774253785610199},{"text":"You're welcome.","start":743.38495,"end":744.0449,"sentiment":"positive","sentiment_score":0.7579036056995392},{"text":"Okay.","start":745.14496,"end":745.5449,"sentiment":"positive","sentiment_score":0.47181546688079834},{"text":"Bye.","start":745.5449,"end":746.02496,"sentiment":"positive","sentiment_score":0.4915665984153747}],"sentiment":"positive","sentiment_score":0.6509841169629779,"num_words":7,"start":741.72,"end":746.02496},{"sentences":[{"text":"Have a great day.","start":746.02496,"end":747.08496,"sentiment":"positive","sentiment_score":0.735494390130043}],"sentiment":"positive","sentiment_score":0.735494390130043,"num_words":4,"start":746.02496,"end":747.08496}]}}]},{"alternatives":[{"transcript":"Hi. This is. So, yeah, I have started on the the super network Pfizer. I just received my router today. So can you guide me through how to connect and go through? Yeah. It's Saksham, s h a k. S h a m, n for Larry, and last name is Khanal, k h a n a l. I'm just calling you now. Just a sec. Yeah. Yeah. Just a sec. I think there's no point here. Just a sec. Let me find the multi plug. Okay? Things connected here. So we connect in LAN one, did you say? W w h one port? So in the the Wi Fi router we connect in LAN one, is it? W a. F. Yep. Alright. It's a bit hard. So in the black box, which is already here, in which port do we connect to? Yeah. The one on the wall. Yeah. What I can see is so there are two lines per phone and it's there are four lines, yellow lines, and it says Ethernet. Ethernet one, something is already connected. I don't know what it is, but oh, Ethernet one is connected with one of the what is this? Property of super network. It says t p link something router. Small white. I'm not sure what this is because there are few devices. So it says property of super network and it's a TP link, so I don't know what this is, router or something else because it is like a white box. Let's I'll try in the second port. Let's see how it is. Sorry? No. There's no there's no antenna. Only, like, a small white box, but nothing else. No. It's not mounted on the wall. I'm not sure because this one might be the tenant who used to live here before maybe or Yeah. Okay. I'll try that. Because it got the same yellow cable error. Like, under one new. There's a green light in the front. Okay. So it will be so there are two networks which should be connecting to five gs. Yeah? Yeah. Yes. Hi. 91 is one bedroom. Also, it's a very small apartment, actually. Okay. And what will be the part, sir? Username, password. Uh-oh. Yeah. I found it. Yeah. I found it. Yeah. I think it's connected now. Yeah. Sure. Just one one thing. So because it's connected to the also if we are using TV if we are using TV, can we do it from the wall as well? Can we connect it? No. From a wired network. I mean to say that, you know, how we can connect from the wall as well? Yes. I admit, you know, how you can straight away put the fiber network in the team? Like, line it. Yep. Oh, the router. So it it won't go through the one? Okay. Okay. Okay. All good. Yeah. Oh, yeah. Yeah. Oh, it's yeah. It's good. Thank you so much. Bye, miss. 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This is. So, yeah, I have started on the the super network Pfizer. I just received my router today. So can you guide me through how to connect and go through?\n\nYeah. It's Saksham, s h a k. S h a m, n for Larry, and last name is Khanal, k h a n a l. I'm just calling you now. Just a sec.\n\nYeah. Yeah. Just a sec. I think there's no point here. Just a sec.\n\nLet me find the multi plug. Okay? Things connected here. So we connect in LAN one, did you say? W w h one port?\n\nSo in the the Wi Fi router we connect in LAN one, is it? W a. F. Yep. Alright.\n\nIt's a bit hard. So in the black box, which is already here, in which port do we connect to? Yeah. The one on the wall. Yeah.\n\nWhat I can see is so there are two lines per phone and it's there are four lines, yellow lines, and it says Ethernet. Ethernet one, something is already connected. I don't know what it is, but oh, Ethernet one is connected with one of the what is this? Property of super network. It says t p link something router.\n\nSmall white. I'm not sure what this is because there are few devices. So it says property of super network and it's a TP link, so I don't know what this is, router or something else because it is like a white box. Let's I'll try in the second port. Let's see how it is.\n\nSorry? No. There's no there's no antenna. Only, like, a small white box, but nothing else. No.\n\nIt's not mounted on the wall. I'm not sure because this one might be the tenant who used to live here before maybe or Yeah. Okay. I'll try that. Because it got the same yellow cable error.\n\nLike, under one new. There's a green light in the front. Okay. So it will be so there are two networks which should be connecting to five gs. Yeah?\n\nYeah. Yes. Hi. 91 is one bedroom. Also, it's a very small apartment, actually.\n\nOkay. And what will be the part, sir? Username, password. Uh-oh. Yeah.\n\nI found it. Yeah. I found it. Yeah. I think it's connected now.\n\nYeah. Sure. Just one one thing. So because it's connected to the also if we are using TV if we are using TV, can we do it from the wall as well? Can we connect it?\n\nNo. From a wired network. I mean to say that, you know, how we can connect from the wall as well? Yes. I admit, you know, how you can straight away put the fiber network in the team?\n\nLike, line it. Yep. Oh, the router. So it it won't go through the one? Okay.\n\nOkay. Okay. All good. Yeah. Oh, yeah.\n\nYeah. Oh, it's yeah. It's good. Thank you so much. Bye, miss.\n\nThanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.52,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.16667528450489044},{"text":"This is.","start":7.9199996,"end":8.74,"sentiment":"neutral","sentiment_score":0.17707611620426178},{"text":"So, yeah, I have started on the the super network Pfizer.","start":8.88,"end":14.58,"sentiment":"neutral","sentiment_score":0.19924509660764175},{"text":"I just received my router today.","start":15.095,"end":18.395,"sentiment":"neutral","sentiment_score":0.17846101770798364},{"text":"So can you guide me through how to connect and go through?","start":20.375,"end":26.154999,"sentiment":"neutral","sentiment_score":0.12689030605057874}],"sentiment":"neutral","sentiment_score":0.165811667451635,"num_words":32,"start":7.52,"end":26.154999},{"sentences":[{"text":"Yeah.","start":33.95,"end":34.19,"sentiment":"neutral","sentiment_score":0.04134075716137886},{"text":"It's Saksham, s h a 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hard.","start":326.375,"end":327.17502,"sentiment":"negative","sentiment_score":-0.623747743666172},{"text":"So in the black box, which is already here, in which port do we connect to?","start":327.17502,"end":331.755,"sentiment":"neutral","sentiment_score":-0.1064432964194566},{"text":"Yeah.","start":337.975,"end":338.295,"sentiment":"neutral","sentiment_score":0.01398252509534359},{"text":"The one on the wall.","start":338.295,"end":339.435,"sentiment":"neutral","sentiment_score":0.00038614645600318907},{"text":"Yeah.","start":358.655,"end":359.155,"sentiment":"neutral","sentiment_score":-0.0005994336679577827}],"sentiment":"neutral","sentiment_score":-0.1549174034692071,"num_words":27,"start":326.375,"end":359.155},{"sentences":[{"text":"What I can see is so there are two lines per phone and it's there are four lines, yellow lines, and it says Ethernet.","start":359.77502,"end":369.55,"sentiment":"neutral","sentiment_score":0.0010520967189222574},{"text":"Ethernet one, something is already connected.","start":377.77,"end":379.77,"sentiment":"neutral","sentiment_score":-0.03158895423014959},{"text":"I don't know what it is, but oh, Ethernet one is connected with one of the what is this?","start":379.77,"end":390.585,"sentiment":"neutral","sentiment_score":-0.0395895518656624},{"text":"Property of super network.","start":391.365,"end":392.805,"sentiment":"neutral","sentiment_score":-0.020169245079159737},{"text":"It says t p link something router.","start":392.805,"end":394.82498,"sentiment":"neutral","sentiment_score":-0.018012898974120617}],"sentiment":"neutral","sentiment_score":-0.018720869378497203,"num_words":60,"start":359.77502,"end":394.82498},{"sentences":[{"text":"Small white.","start":397.17,"end":401.49,"sentiment":"neutral","sentiment_score":-0.02536657080054283},{"text":"I'm not sure what this is because there are few devices.","start":401.49,"end":404.55,"sentiment":"neutral","sentiment_score":-0.16825873201543634},{"text":"So it says property of super network and it's a TP link, so I don't know what this is, router or something else because it is like a white box.","start":405.49,"end":416.995,"sentiment":"neutral","sentiment_score":-0.14995161816477776},{"text":"Let's I'll try in the second port.","start":422.47,"end":424.31,"sentiment":"neutral","sentiment_score":0.013544824772647448},{"text":"Let's see how it is.","start":424.31,"end":429.45,"sentiment":"neutral","sentiment_score":0.012719516642391682}],"sentiment":"neutral","sentiment_score":-0.11348575240170414,"num_words":55,"start":397.17,"end":429.45},{"sentences":[{"text":"Sorry?","start":431.03,"end":431.53,"sentiment":"neutral","sentiment_score":-0.0883571207523346},{"text":"No.","start":433.11,"end":433.35,"sentiment":"neutral","sentiment_score":-0.18937310576438904},{"text":"There's no there's no antenna.","start":433.35,"end":435.93,"sentiment":"neutral","sentiment_score":-0.20789669156074525},{"text":"Only, like, a small white box, but nothing else.","start":435.99,"end":442.625,"sentiment":"neutral","sentiment_score":-0.09275667203797235},{"text":"No.","start":446.285,"end":446.525,"sentiment":"neutral","sentiment_score":-0.0896417647600174}],"sentiment":"neutral","sentiment_score":-0.13186267631895401,"num_words":17,"start":431.03,"end":446.525},{"sentences":[{"text":"It's not mounted on the wall.","start":446.525,"end":448.145,"sentiment":"neutral","sentiment_score":-0.26285865157842636},{"text":"I'm not sure because this one might be the tenant who used to live here before maybe or Yeah.","start":449.085,"end":465.735,"sentiment":"neutral","sentiment_score":-0.15478206670990116},{"text":"Okay.","start":465.735,"end":466.13498,"sentiment":"neutral","sentiment_score":-0.004069591872394085},{"text":"I'll try that.","start":466.13498,"end":466.955,"sentiment":"neutral","sentiment_score":-0.007108770155658324},{"text":"Because it got the same yellow cable error.","start":473.175,"end":475.495,"sentiment":"neutral","sentiment_score":-0.16243737284094095}],"sentiment":"neutral","sentiment_score":-0.15791638005474531,"num_words":37,"start":446.525,"end":475.495},{"sentences":[{"text":"Like, under one new.","start":475.495,"end":479.27002,"sentiment":"neutral","sentiment_score":-0.09540307894349098},{"text":"There's a green light in the front.","start":496.665,"end":498.36502,"sentiment":"neutral","sentiment_score":0.047969527542591095},{"text":"Okay.","start":511.19,"end":511.69,"sentiment":"neutral","sentiment_score":0.11525845527648926},{"text":"So it will be so there are two networks which should be connecting to five gs.","start":526.265,"end":533.645,"sentiment":"neutral","sentiment_score":0.1250263755209744},{"text":"Yeah?","start":533.705,"end":534.205,"sentiment":"neutral","sentiment_score":0.05539272725582123}],"sentiment":"neutral","sentiment_score":0.07328439889283016,"num_words":29,"start":475.495,"end":534.205},{"sentences":[{"text":"Yeah.","start":540.8,"end":541.3,"sentiment":"neutral","sentiment_score":0.14337730407714844},{"text":"Yes.","start":568.12,"end":568.36005,"sentiment":"neutral","sentiment_score":0.09550108015537262},{"text":"Hi.","start":568.36005,"end":568.86005,"sentiment":"neutral","sentiment_score":0.05029177665710449},{"text":"91 is one bedroom.","start":570.2,"end":571.48004,"sentiment":"neutral","sentiment_score":-0.005724675953388214},{"text":"Also, it's a very small apartment, actually.","start":571.48004,"end":573.9,"sentiment":"neutral","sentiment_score":-0.05337464889245374}],"sentiment":"neutral","sentiment_score":-0.00766793465507882,"num_words":14,"start":540.8,"end":573.9},{"sentences":[{"text":"Okay.","start":576.48505,"end":576.645,"sentiment":"neutral","sentiment_score":0.03617636114358902},{"text":"And what will be the part, sir?","start":576.645,"end":578.42505,"sentiment":"neutral","sentiment_score":0.022613501974514554},{"text":"Username, password.","start":596.82,"end":598.2,"sentiment":"neutral","sentiment_score":0.008047678973525763},{"text":"Uh-oh.","start":599.38,"end":599.88,"sentiment":"neutral","sentiment_score":0.014765938743948936},{"text":"Yeah.","start":603.235,"end":603.315,"sentiment":"neutral","sentiment_score":0.045085608959198}],"sentiment":"neutral","sentiment_score":0.022534815051282447,"num_words":12,"start":576.48505,"end":603.315},{"sentences":[{"text":"I found it.","start":603.315,"end":603.97504,"sentiment":"neutral","sentiment_score":0.05544291933377584},{"text":"Yeah.","start":608.435,"end":608.585,"sentiment":"neutral","sentiment_score":0.05698388069868088},{"text":"I found it.","start":608.585,"end":609.655,"sentiment":"neutral","sentiment_score":0.06620642418662707},{"text":"Yeah.","start":642.15497,"end":642.315,"sentiment":"neutral","sentiment_score":0.0870547816157341},{"text":"I think it's connected now.","start":642.315,"end":643.855,"sentiment":"neutral","sentiment_score":0.12187396287918091}],"sentiment":"neutral","sentiment_score":0.0860274236362714,"num_words":13,"start":603.315,"end":643.855},{"sentences":[{"text":"Yeah.","start":653.06,"end":653.3,"sentiment":"neutral","sentiment_score":0.1798955798149109},{"text":"Sure.","start":653.3,"end":653.54,"sentiment":"neutral","sentiment_score":0.1466054618358612},{"text":"Just one one thing.","start":653.54,"end":655.07996,"sentiment":"neutral","sentiment_score":0.10050908103585243},{"text":"So because it's connected to the also if we are using TV if we are using TV, can we do it from the wall as well?","start":655.38,"end":665.275,"sentiment":"neutral","sentiment_score":0.050685228708271794},{"text":"Can we connect it?","start":665.275,"end":666.49506,"sentiment":"neutral","sentiment_score":0.036382037214934826}],"sentiment":"neutral","sentiment_score":0.060885596140805215,"num_words":36,"start":653.06,"end":666.49506},{"sentences":[{"text":"No.","start":677.63,"end":678.13,"sentiment":"neutral","sentiment_score":-0.05712008476257324},{"text":"From a wired network.","start":678.19,"end":680.85004,"sentiment":"neutral","sentiment_score":-0.04857321735471487},{"text":"I mean to say that, you know, how we can connect from the wall as well?","start":680.91003,"end":684.77,"sentiment":"neutral","sentiment_score":-0.012312418839428574},{"text":"Yes.","start":693.48505,"end":693.98505,"sentiment":"neutral","sentiment_score":0.024440031498670575},{"text":"I admit, you know, how you can straight away put the fiber network in the team?","start":694.36505,"end":698.625,"sentiment":"neutral","sentiment_score":0.0024518443970009685}],"sentiment":"neutral","sentiment_score":-0.010124792467410626,"num_words":38,"start":677.63,"end":698.625},{"sentences":[{"text":"Like, line it.","start":699.72504,"end":700.86505,"sentiment":"neutral","sentiment_score":0.00917340690890948},{"text":"Yep.","start":703.58997,"end":704.08997,"sentiment":"neutral","sentiment_score":0.02733881026506424},{"text":"Oh, the router.","start":710.55,"end":711.58997,"sentiment":"neutral","sentiment_score":-0.010954725556075573},{"text":"So it it won't go through the one?","start":711.58997,"end":713.85,"sentiment":"neutral","sentiment_score":-0.029212235240265727},{"text":"Okay.","start":721.165,"end":721.485,"sentiment":"neutral","sentiment_score":0.015630587935447693}],"sentiment":"neutral","sentiment_score":-0.01225452747894451,"num_words":16,"start":699.72504,"end":721.485},{"sentences":[{"text":"Okay.","start":721.485,"end":721.985,"sentiment":"neutral","sentiment_score":0.01936381869018078},{"text":"Okay.","start":722.365,"end":722.685,"sentiment":"neutral","sentiment_score":0.044193945825099945},{"text":"All good.","start":722.685,"end":723.345,"sentiment":"neutral","sentiment_score":0.08712948858737946},{"text":"Yeah.","start":730.16,"end":730.66,"sentiment":"neutral","sentiment_score":0.050103552639484406},{"text":"Oh, yeah.","start":734.72,"end":735.19995,"sentiment":"neutral","sentiment_score":0.02397793624550104}],"sentiment":"neutral","sentiment_score":0.04798230954578945,"num_words":7,"start":721.485,"end":735.19995},{"sentences":[{"text":"Yeah.","start":735.19995,"end":735.69995,"sentiment":"neutral","sentiment_score":0.023288127034902573},{"text":"Oh, it's yeah.","start":736.09595,"end":739.284,"sentiment":"neutral","sentiment_score":0.09791691849629085},{"text":"It's good.","start":739.68,"end":740.07996,"sentiment":"positive","sentiment_score":0.4855644255876541},{"text":"Thank you so much.","start":740.07996,"end":741.13995,"sentiment":"positive","sentiment_score":0.6433129608631134},{"text":"Bye, miss.","start":746.64496,"end":747.38495,"sentiment":"positive","sentiment_score":0.43609118461608887}],"sentiment":"positive","sentiment_score":0.39446682886530954,"num_words":12,"start":735.19995,"end":747.38495},{"sentences":[{"text":"Thanks.","start":747.44495,"end":747.94495,"sentiment":"neutral","sentiment_score":-0.0888451635837555}],"sentiment":"neutral","sentiment_score":-0.0888451635837555,"num_words":1,"start":747.44495,"end":747.94495}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marlene from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. This is. So, yeah, I have started on the the super network Pfizer. I just received\n\nChannel 0: Mhmm.\n\nChannel 1: my router today.\n\nChannel 0: Mhmm.\n\nChannel 1: So can you guide me through how to connect and go through?\n\nChannel 0: Mhmm. Yeah. Sure. Let me just can I have your full name, please, for me to check your account first?\n\nChannel 1: Yeah. It's Saksham, s h a k. S h a m, n for Larry,\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: and\n\nChannel 0: Mhmm.\n\nChannel 1: last name is Khanal, k h\n\nChannel 0: Mhmm.\n\nChannel 1: a n a l.\n\nChannel 0: Okay. I see. Okay. Can you please is the router plugged in already to the NTD box, the block box on your wall?\n\nChannel 1: I'm just calling you now. Just a sec.\n\nChannel 0: Yeah. Sure. Just connect the NTD box to the one port on your router. It's w a n port on your router. You'll see that at the back of the router.\n\nSure. Kindly use the yellow cable also that we provided you\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: in connecting it, ma'am. May I also know the color of the indicator lights at the entity box? Is it green?\n\nChannel 1: Just a sec. I think there's no point here. Just a sec. Let me find the multi plug. Okay?\n\nChannel 0: Yeah.\n\nChannel 1: Things connected here. So we connect in LAN one, did you say?\n\nChannel 0: Yes. That's correct. How about at the router? Is it at the WEN port?\n\nChannel 1: W w h one port? So in the the Wi Fi router we connect in LAN one, is it?\n\nChannel 0: No. It should be on the one port, w a n.\n\nChannel 1: W a.\n\nChannel 0: Yeah. And the other end of the cable is at the NTD box.\n\nChannel 1: F. Yep. Alright.\n\nChannel 0: May I know the color of the indicator light at the router? The box that\n\nChannel 1: It's a bit hard.\n\nChannel 0: we\n\nChannel 1: So in the black box, which is already\n\nChannel 0: provided\n\nChannel 1: here, in which port do we connect to?\n\nChannel 0: you? Which box? Is it the one on your wall?\n\nChannel 1: Yeah. The one on the wall.\n\nChannel 0: It should be on the LAN, l a n, first. Or is there only, like, a one port there?\n\nChannel 1: Yeah. What I can see is so there are two lines per phone and it's there are four lines, yellow lines, and it says Ethernet.\n\nChannel 0: Mhmm. Yeah. Can we connect to the Ethernet first? Ethernet one?\n\nChannel 1: Ethernet one, something is already connected. I don't know what it is, but\n\nChannel 0: Okay.\n\nChannel 1: oh, Ethernet one is connected with one of the what is this? Property of super network. It says t p link something router. Small\n\nChannel 0: Okay. So there's two router.\n\nChannel 1: white. I'm not sure what this is because there are few devices. So it says property of super network and it's a TP link, so I don't know what this is, router or something else because it is like a white box. Let's\n\nChannel 0: Okay.\n\nChannel 1: I'll try in the second\n\nChannel 0: Does\n\nChannel 1: port. Let's\n\nChannel 0: it have\n\nChannel 1: see how\n\nChannel 0: a antenna also?\n\nChannel 1: it\n\nChannel 0: Does\n\nChannel 1: is.\n\nChannel 0: it has antenna also?\n\nChannel 1: Sorry?\n\nChannel 0: Like, the one\n\nChannel 1: No. There's\n\nChannel 0: from\n\nChannel 1: no\n\nChannel 0: what?\n\nChannel 1: there's no antenna. Only, like, a small white\n\nChannel 0: Mhmm.\n\nChannel 1: box, but nothing else.\n\nChannel 0: Is it mounted on your wall also or no?\n\nChannel 1: No. It's not mounted on the wall. I'm not sure because this one might be the tenant who used to live here before maybe\n\nChannel 0: Before\n\nChannel 1: or\n\nChannel 0: I Mhmm. Okay. I see. Can we try to disconnect that one and connect instead the one that we provided you?\n\nChannel 1: Yeah. Okay. I'll try that.\n\nChannel 0: Mhmm. Let's try.\n\nChannel 1: Because it got the same yellow cable error. Like, under one new.\n\nChannel 0: Okay. So I think that's a router from previous tenant. K.\n\nChannel 1: There's a green light in the front.\n\nChannel 0: Mhmm. Okay. That's a that's a good sign. Can we try to use the Internet now? Can we try to connect with the Internet?\n\nLet's see if it's working.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Because I can also see on your end that the service is now online after you plug in the router.\n\nChannel 1: So it will be so there\n\nChannel 0: So\n\nChannel 1: are\n\nChannel 0: that\n\nChannel 1: two networks\n\nChannel 0: should be working fine now.\n\nChannel 1: which should be connecting to five gs. Yeah?\n\nChannel 0: Yes. Either of the two actually, Five g and 2.4 g\n\nChannel 1: Yeah.\n\nChannel 0: works. Yeah. It just depends on what what are you using. So 2.4 g works better for longer range, covers more of your house, more stable walls and obstacles, but slightly slower speed compared to five g. Because five g works better for faster speeds, good for streaming, gaming, video calls.\n\nThat's\n\nChannel 1: Yes.\n\nChannel 0: when\n\nChannel 1: Hi.\n\nChannel 0: you're close to the router. Yeah.\n\nChannel 1: 91 is one bedroom. Also, it's a very small apartment, actually.\n\nChannel 0: Okay. I see.\n\nChannel 1: Okay. And what will be the part, sir?\n\nChannel 0: For the password, you'll see that at the back of your router, there's a, like, a small sticker. Underneath the router, you'll find a sticker with your Wi Fi network name and password.\n\nChannel 1: Username, password. Uh-oh. Yeah. I found it.\n\nChannel 0: LAN, keys.\n\nChannel 1: Yeah. I found it.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. I think it's connected now.\n\nChannel 0: Okay. Great. So if you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Yeah. Sure. Just one one thing.\n\nChannel 0: Mhmm.\n\nChannel 1: So because\n\nChannel 0: Yeah.\n\nChannel 1: it's connected to the also if we are using TV if we are using TV, can we do it from the wall as well? Can we connect it?\n\nChannel 0: Yeah. You can also connect your TV to the Wi Fi. Just find the network name on the Wi Fi setting y available\n\nChannel 1: No.\n\nChannel 0: networks\n\nChannel 1: From\n\nChannel 0: in your TV.\n\nChannel 1: a wired network. I mean to say that, you know, how we can connect from the wall as well?\n\nChannel 0: Sorry? You mean t connecting the Wi Fi to your TV?\n\nChannel 1: Yes. I admit, you know, how you can straight away put the fiber network in the team? Like, line\n\nChannel 0: Okay.\n\nChannel 1: it.\n\nChannel 0: Yeah. If your\n\nChannel 1: Yep.\n\nChannel 0: TV support, like, a LAN cable, yes, you can connect it directly to the router.\n\nChannel 1: Oh, the router.\n\nChannel 0: You\n\nChannel 1: So\n\nChannel 0: should\n\nChannel 1: it it won't go\n\nChannel 0: Yeah.\n\nChannel 1: through the one?\n\nChannel 0: No. It should be on the router, the the black box that we provided you.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. All\n\nChannel 0: You\n\nChannel 1: good.\n\nChannel 0: can connect it to either of the four LAN cable LAN port that is available.\n\nChannel 1: Yeah.\n\nChannel 0: Is that correct? There's four port available there. A\n\nChannel 1: Oh,\n\nChannel 0: LAN\n\nChannel 1: yeah.\n\nChannel 0: one,\n\nChannel 1: Yeah.\n\nChannel 0: LAN two, LAN\n\nChannel 1: Oh,\n\nChannel 0: three.\n\nChannel 1: it's\n\nChannel 0: Yeah. At the router.\n\nChannel 1: yeah. It's good. Thank you so much.\n\nChannel 0: Yeah. All good. You're welcome. Okay. Bye.\n\nHave a great day.\n\nChannel 1: Bye, miss. Thanks.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.3,"sentiment":"positive","sentiment_score":0.34094327688217163},{"text":"Good afternoon.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.605096846818924},{"text":"This is Marlene from Airtel tech support.","start":2.3999999,"end":4.98,"sentiment":"positive","sentiment_score":0.5070305381502423},{"text":"How can I assist you today?","start":5.3599997,"end":6.8199997,"sentiment":"positive","sentiment_score":0.5008484174807867}],"sentiment":"positive","sentiment_score":0.5065900776535273,"channel":0,"num_words":16,"start":0.79999995,"end":6.8199997},{"sentences":[{"text":"Hi.","start":7.52,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.16667528450489044},{"text":"This is.","start":7.9199996,"end":8.74,"sentiment":"neutral","sentiment_score":0.17707611620426178},{"text":"So, yeah, I have started on the the super network Pfizer.","start":8.88,"end":14.58,"sentiment":"neutral","sentiment_score":0.19924509660764175},{"text":"I just received","start":15.095,"end":15.995,"sentiment":"neutral","sentiment_score":0.1837347149848938}],"sentiment":"neutral","sentiment_score":0.19198398379718556,"channel":1,"num_words":17,"start":7.52,"end":15.995},{"sentences":[{"text":"Mhmm.","start":16.115,"end":16.615,"sentiment":"neutral","sentiment_score":0.15107035636901855}],"sentiment":"neutral","sentiment_score":0.15107035636901855,"channel":0,"num_words":1,"start":16.115,"end":16.615},{"sentences":[{"text":"my router today.","start":16.215,"end":18.395,"sentiment":"neutral","sentiment_score":0.17318732043107352}],"sentiment":"neutral","sentiment_score":0.17318732043107352,"channel":1,"num_words":3,"start":16.215,"end":18.395},{"sentences":[{"text":"Mhmm.","start":18.675,"end":19.175,"sentiment":"neutral","sentiment_score":0.10807466506958008}],"sentiment":"neutral","sentiment_score":0.10807466506958008,"channel":0,"num_words":1,"start":18.675,"end":19.175},{"sentences":[{"text":"So can you guide me through how to connect and go through?","start":20.375,"end":26.154999,"sentiment":"neutral","sentiment_score":0.12689030605057874}],"sentiment":"neutral","sentiment_score":0.12689030605057874,"channel":1,"num_words":12,"start":20.375,"end":26.154999},{"sentences":[{"text":"Mhmm.","start":26.195,"end":26.695,"sentiment":"neutral","sentiment_score":0.04049739986658096},{"text":"Yeah.","start":26.915,"end":27.314999,"sentiment":"neutral","sentiment_score":0.08452238887548447},{"text":"Sure.","start":27.314999,"end":27.814999,"sentiment":"neutral","sentiment_score":0.10873834788799286},{"text":"Let me just can I have your full name, please, for me to check your account first?","start":28.115,"end":32.74,"sentiment":"neutral","sentiment_score":0.09220530662466497}],"sentiment":"neutral","sentiment_score":0.09006241746246815,"channel":0,"num_words":20,"start":26.195,"end":32.74},{"sentences":[{"text":"Yeah.","start":33.95,"end":34.19,"sentiment":"neutral","sentiment_score":0.04134075716137886},{"text":"It's Saksham, s h a k.","start":34.19,"end":36.21,"sentiment":"neutral","sentiment_score":0.040290512765447296},{"text":"S h a m, n for 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connect it to either of the four LAN cable LAN port that is available.","start":722.875,"end":728.975,"sentiment":"neutral","sentiment_score":0.05801129365960757}],"sentiment":"neutral","sentiment_score":0.05801129365960757,"channel":0,"num_words":15,"start":722.875,"end":728.975},{"sentences":[{"text":"Yeah.","start":730.16,"end":730.66,"sentiment":"neutral","sentiment_score":0.050103552639484406}],"sentiment":"neutral","sentiment_score":0.050103552639484406,"channel":1,"num_words":1,"start":730.16,"end":730.66},{"sentences":[{"text":"Is that correct?","start":730.27997,"end":731.0,"sentiment":"neutral","sentiment_score":0.04508954410751661},{"text":"There's four port available there.","start":731.0,"end":733.98,"sentiment":"neutral","sentiment_score":0.016702442802488802},{"text":"A","start":734.51996,"end":734.76,"sentiment":"neutral","sentiment_score":0.02887636050581932}],"sentiment":"neutral","sentiment_score":0.02751746742675702,"channel":0,"num_words":9,"start":730.27997,"end":734.76},{"sentences":[{"text":"Oh,","start":734.72,"end":735.04,"sentiment":"neutral","sentiment_score":0.02778024971485138}],"sentiment":"neutral","sentiment_score":0.02778024971485138,"channel":1,"num_words":1,"start":734.72,"end":735.04},{"sentences":[{"text":"LAN","start":734.76,"end":735.07996,"sentiment":"neutral","sentiment_score":0.019895507022738457}],"sentiment":"neutral","sentiment_score":0.019895507022738457,"channel":0,"num_words":1,"start":734.76,"end":735.07996},{"sentences":[{"text":"yeah.","start":735.04,"end":735.19995,"sentiment":"neutral","sentiment_score":0.020175622776150703}],"sentiment":"neutral","sentiment_score":0.020175622776150703,"channel":1,"num_words":1,"start":735.04,"end":735.19995},{"sentences":[{"text":"one,","start":735.07996,"end":735.39996,"sentiment":"neutral","sentiment_score":0.015506954863667488}],"sentiment":"neutral","sentiment_score":0.015506954863667488,"channel":0,"num_words":1,"start":735.07996,"end":735.39996},{"sentences":[{"text":"Yeah.","start":735.19995,"end":735.69995,"sentiment":"neutral","sentiment_score":0.023288127034902573}],"sentiment":"neutral","sentiment_score":0.023288127034902573,"channel":1,"num_words":1,"start":735.19995,"end":735.69995},{"sentences":[{"text":"LAN two, 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welcome.","start":743.38495,"end":744.0449,"sentiment":"positive","sentiment_score":0.7579036056995392},{"text":"Okay.","start":745.14496,"end":745.5449,"sentiment":"positive","sentiment_score":0.47181546688079834},{"text":"Bye.","start":745.5449,"end":746.02496,"sentiment":"positive","sentiment_score":0.4915665984153747}],"sentiment":"positive","sentiment_score":0.6509841169629779,"channel":0,"num_words":7,"start":741.72,"end":746.02496},{"sentences":[{"text":"Have a great day.","start":746.02496,"end":747.08496,"sentiment":"positive","sentiment_score":0.735494390130043}],"sentiment":"positive","sentiment_score":0.735494390130043,"channel":0,"num_words":4,"start":746.02496,"end":747.08496},{"sentences":[{"text":"Bye, miss.","start":746.64496,"end":747.38495,"sentiment":"positive","sentiment_score":0.43609118461608887},{"text":"Thanks.","start":747.44495,"end":747.94495,"sentiment":"neutral","sentiment_score":-0.0888451635837555}],"sentiment":"neutral","sentiment_score":0.26111240188280743,"channel":1,"num_words":3,"start":746.64496,"end":747.94495}]},"summary":{"result":"success","short":"A customer called Airtel tech support to get assistance with connecting their router to the internet. The representative asked for the customer's name and the color of the indicator lights at the router. They also asked for the password and the part of the router to connect to the internet. The representative also advised the customer to use the same router and provided them with instructions on how to connect to the internet."},"intents":{"segments":[{"text":"my router today. Mhmm.","start_word":34,"end_word":37,"intents":[{"intent":"Connect router","confidence_score":0.16638215}]},{"text":"May I know the color of the indicator light at the router? The box that It's a bit hard. we So in the black box, which is already provided here, in which port do we connect to? you? Which box?","start_word":289,"end_word":328,"intents":[{"intent":"Find and connect to router","confidence_score":0.0015449487}]},{"text":"So I think that's a router from previous tenant. K.","start_word":605,"end_word":614,"intents":[{"intent":"Connect router","confidence_score":0.0825699}]},{"text":"Can we try to use the Internet now?","start_word":630,"end_word":637,"intents":[{"intent":"Use internet","confidence_score":0.45778167}]},{"text":"which should be connecting to five gs. Yeah?","start_word":689,"end_word":696,"intents":[{"intent":"Connect to 5gs","confidence_score":0.024517871}]},{"text":"You can also connect your TV to the Wi Fi. Just find the network name on the Wi Fi setting y available No. networks From in your TV. a wired network. I mean to say that, you know, how we can connect from the wall as well? Sorry? You mean t connecting the Wi Fi to your TV? Yes.","start_word":905,"end_word":963,"intents":[{"intent":"Connect wi fi to tv","confidence_score":0.22803327}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Marlene from Airtel tech support. How can I assist you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.49512267112731934},{"text":"Hi. This is. So, yeah, I have started on the the super network Pfizer. I just received Mhmm. my router today. Mhmm. So can you guide me through how to connect and go through? Mhmm. Yeah. Sure. Let me just can I have your full name, please, for me to check your account first? Yeah. It's Saksham, s h a k. S h a m, n for Larry, Mhmm. Mhmm. and Mhmm. last name is Khanal, k h Mhmm. a n a l. Okay. I see. Okay. Can you please is the router plugged in already to the NTD box, the block box on your wall? I'm just calling you now. Just a sec. Yeah. Sure. Just connect the NTD box to the one port on your router. It's w a n port on your router. You'll see that at the back of the router. Sure. Kindly use the yellow cable also that we provided you Yeah. Yeah. in connecting it, ma'am. May I also know the color of the indicator lights at the entity box? Is it green? Just a sec. I think there's no point here. Just a sec. Let me find the multi plug. Okay? Yeah. Things connected here. So we connect in LAN one, did you say? Yes. That's correct. How about at the router? Is it at the WEN port? W w h one port? So in the the Wi Fi router we connect in LAN one, is it? No. It should be on the one port, w a n. W a. Yeah. And the other end of the cable is at the NTD box. F. Yep. Alright. May I know the color of the indicator light at the router?","start_word":16,"end_word":300,"sentiment":"neutral","sentiment_score":0.031917768448852656},{"text":"The box that It's a bit hard.","start_word":301,"end_word":307,"sentiment":"negative","sentiment_score":-0.48536014556884766},{"text":"we So in the black box, which is already provided here, in which port do we connect to? you? Which box? Is it the one on your wall? Yeah. The one on the wall. It should be on the LAN, l a n, first. Or is there only, like, a one port there? Yeah. What I can see is so there are two lines per phone and it's there are four lines, yellow lines, and it says Ethernet. Mhmm. Yeah. Can we connect to the Ethernet first? Ethernet one? Ethernet one, something is already connected. I don't know what it is, but Okay. oh, Ethernet one is connected with one of the what is this? Property of super network. It says t p link something router. Small Okay. So there's two router. white. I'm not sure what this is because there are few devices. So it says property of super network and it's a TP link, so I don't know what this is, router or something else because it is like a white box. Let's Okay. I'll try in the second Does port. Let's it have see how a antenna also? it Does is. it has antenna also? Sorry? Like, the one No. There's from no what? there's no antenna. Only, like, a small white Mhmm. box, but nothing else. Is it mounted on your wall also or no? No. It's not mounted on the wall. I'm not sure because this one might be the tenant who used to live here before maybe Before or I Mhmm. Okay. I see. Can we try to disconnect that one and connect instead the one that we provided you? Yeah. Okay. I'll try that. Mhmm. Let's try. Because it got the same yellow cable error. Like, under one new. Okay. So I think that's a router from previous tenant. K. There's a green light in the front. Mhmm. Okay.","start_word":308,"end_word":623,"sentiment":"neutral","sentiment_score":-0.06300015158102482},{"text":"That's a that's a good sign.","start_word":624,"end_word":629,"sentiment":"positive","sentiment_score":0.579578697681427},{"text":"Can we try to use the Internet now? Can we try to connect with the Internet? Let's see if it's working. Okay. Mhmm. Because I can also see on your end that the service is now online after you plug in the router. So it will be so there So are that two networks should be working fine now. which should be connecting to five gs. Yeah? Yes. Either of the two actually, Five g and 2.4 g Yeah. works. Yeah. It just depends on what what are you using. So 2.4 g works better for longer range, covers more of your house, more stable walls and obstacles, but slightly slower speed compared to five g. Because five g works better for faster speeds, good for streaming, gaming, video calls. That's Yes. when Hi. you're close to the router. Yeah. 91 is one bedroom. Also, it's a very small apartment, actually. Okay. I see. Okay. And what will be the part, sir? For the password, you'll see that at the back of your router, there's a, like, a small sticker. Underneath the router, you'll find a sticker with your Wi Fi network name and password. Username, password. Uh-oh. Yeah. I found it. LAN, keys. Yeah. I found it. Mhmm. Yeah. I think it's connected now.","start_word":630,"end_word":844,"sentiment":"neutral","sentiment_score":0.0831937157483988},{"text":"Okay. Great. So if you run into any issues or have more questions, feel free to give us a call anytime.","start_word":845,"end_word":865,"sentiment":"positive","sentiment_score":0.3998819887638092},{"text":"Yeah. Sure. Just one one thing. Mhmm. So Yeah. because it's connected to the also if we are using TV if we are using TV, can we do it from the wall as well? Can we connect it? Yeah. You can also connect your TV to the Wi Fi. Just find the network name on the Wi Fi setting y available No. networks From in your TV. a wired network. I mean to say that, you know, how we can connect from the wall as well? Sorry? You mean t connecting the Wi Fi to your TV? Yes. I admit, you know, how you can straight away put the fiber network in the team? Like, line Okay. it. Yeah. If your Yep. TV support, like, a LAN cable, yes, you can connect it directly to the router. Oh, the router. You So should it it won't go Yeah. through the one? No. It should be on the router, the the black box that we provided you. Okay. Okay. Yeah. Okay. All You good. can connect it to either of the four LAN cable LAN port that is available. Yeah. Is that correct? There's four port available there. A Oh, LAN yeah. one, Yeah. LAN two, LAN Oh, three. it's Yeah. At the router. yeah.","start_word":866,"end_word":1079,"sentiment":"neutral","sentiment_score":0.021216196939349174},{"text":"It's good. Thank you so much. Yeah. All good. You're welcome. Okay. Bye. Have a great day. Bye, miss. Thanks.","start_word":1080,"end_word":1099,"sentiment":"positive","sentiment_score":0.6135055840015411}],"average":{"sentiment":"neutral","sentiment_score":0.04014663222413626}}}}