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Upon checking the number has been forwarding to the correct phone number now. It's all been set up and done. And we, mhmm. Hang on. Let me just check. Mhmm. It's the school number. Right? Riviera School. Yeah. The landline number, is it the school? Yeah. Okay. Is it okay if you dictate the number, please? Because the one that we have here is last four digit is 9437. Yeah. Sure. And please do note, by the way, we can only forward it to one number. So we need to choose either of the option one or option two that you provide for that. Yeah. Mhmm. Mhmm. Mhmm. Okay. Actually, we can only do one number. Two options? Mhmm. Yeah. But, unfortunately, on their portal, we can only forward all calls to one number, which is option 1. For option 1 yeah. And option 2. Yeah. We cannot do a different number. Okay. Is it okay if I try to call Guerrilla School? Let's see if it's forward. So the number's last four digit is 6518. Correct? The number that we have there is 61391216518. Okay. I think this is a different account. Hang on. Hello? Yeah. Can I have the last four digits again of the landline number? Yeah. That's the last four digits? 7123. Upon checking here, we do not have the number on our end. Let me just check. 1800, mhmm, Nine five 7. 123. Yeah. Let me just check. Hang on. Hello? Yes. Thank you for waiting, Bill Fred. Upon checking, we do not have that number. The only number registered on our end is 61391216518. And we do also have a it's zero four numbers. The phone numbers registered. We do not have the 1800957123. Yeah. Yeah. We do not have this number on our end. Yeah. But we have a different number here. But is this number working? The (613) 911-6518? 61391216518. Yeah. This is the landline number that we have on our account. No 1800. Under Grivalaya Care Services? Mhmm. Yeah. But this is the only number that we have, the landline. There are different number registered here, but starting with 0. It's a phone number, not the landline number. Yeah. I okay. Actually, we tried to call that one and someone answered the call. We already tried to call that one, and someone answered the call. It's a male. And he confirmed he he the he's the one who confirmed that the numb forwarding number is correct, and he can receive it. The five we talked that forwarding number is all settled. Let me double check again. Hang on. Yeah. And Dom is the one who called this number, the 61391216518 to confirm the forwarding because he's the one who processed this one. That's why we thought it's all settled. Sorry? No. I mean, the the one who called this number to confirm the forwarding if it's working. Yeah. Under the place Mhmm. Okay. Upon checking, we do not have 1800 here. Yeah. Okay. Yeah. Yeah. Sure. Just give this call, ma'am. You're welcome. Bye. 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Good afternoon. This is Maria from yes. Hello. How can I secure your mhmm?\n\nLet me just check your account. Is it okay if I put you on hold? Okay. Hello? Yes.\n\nHello. Thank you for waiting. Upon checking the number has been forwarding to the correct phone number now. It's all been set up and done. And we, mhmm.\n\nHang on. Let me just check. Mhmm. It's the school number. Right?\n\nRiviera School. Yeah. The landline number, is it the school? Yeah. Okay.\n\nIs it okay if you dictate the number, please? Because the one that we have here is last four digit is 9437. Yeah. Sure. And please do note, by the way, we can only forward it to one number.\n\nSo we need to choose either of the option one or option two that you provide for that. Yeah. Mhmm. Mhmm. Mhmm.\n\nOkay. Actually, we can only do one number. Two options? Mhmm. Yeah.\n\nBut, unfortunately, on their portal, we can only forward all calls to one number, which is option 1. For option 1 yeah. And option 2. Yeah. We cannot do a different number.\n\nOkay. Is it okay if I try to call Guerrilla School? Let's see if it's forward. So the number's last four digit is 6518. Correct?\n\nThe number that we have there is 61391216518. Okay. I think this is a different account. Hang on. Hello?\n\nYeah. Can I have the last four digits again of the landline number? Yeah. That's the last four digits? 7123.\n\nUpon checking here, we do not have the number on our end. Let me just check. 1800, mhmm, Nine five 7. 123. Yeah.\n\nLet me just check. Hang on. Hello? Yes. Thank you for waiting, Bill Fred.\n\nUpon checking, we do not have that number. The only number registered on our end is 61391216518. And we do also have a it's zero four numbers. The phone numbers registered. We do not have the 1800957123.\n\nYeah. Yeah. We do not have this number on our end. Yeah. But we have a different number here.\n\nBut is this number working? The (613) 911-6518? 61391216518. Yeah. This is the landline number that we have on our account.\n\nNo 1800. Under Grivalaya Care Services? Mhmm. Yeah. But this is the only number that we have, the landline.\n\nThere are different number registered here, but starting with 0. It's a phone number, not the landline number. Yeah. I okay. Actually, we tried to call that one and someone answered the call.\n\nWe already tried to call that one, and someone answered the call. It's a male. And he confirmed he he the he's the one who confirmed that the numb forwarding number is correct, and he can receive it. The five we talked that forwarding number is all settled. Let me double check again.\n\nHang on. Yeah. And Dom is the one who called this number, the 61391216518 to confirm the forwarding because he's the one who processed this one. That's why we thought it's all settled. Sorry?\n\nNo. I mean, the the one who called this number to confirm the forwarding if it's working. Yeah. Under the place Mhmm. Okay.\n\nUpon checking, we do not have 1800 here. Yeah. Okay. Yeah. Yeah.\n\nSure. Just give this call, ma'am. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.1533019244670868},{"text":"Good afternoon.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.3559023588895798},{"text":"This is Maria from yes.","start":2.96,"end":5.06,"sentiment":"neutral","sentiment_score":0.25636412501335143},{"text":"Hello.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.17709766328334808},{"text":"How can I secure your mhmm?","start":12.365,"end":19.664999,"sentiment":"neutral","sentiment_score":0.2122201295569539}],"sentiment":"neutral","sentiment_score":0.23982304719587166,"num_words":15,"start":1.76,"end":19.664999},{"sentences":[{"text":"Let me just check your account.","start":21.884998,"end":23.724998,"sentiment":"neutral","sentiment_score":0.03039597999304533},{"text":"Is it okay if I put you on hold?","start":23.724998,"end":25.26,"sentiment":"neutral","sentiment_score":0.0473541845050123},{"text":"Okay.","start":27.18,"end":27.68,"sentiment":"neutral","sentiment_score":0.03719814121723175},{"text":"Hello?","start":191.995,"end":192.495,"sentiment":"neutral","sentiment_score":0.026595983654260635},{"text":"Yes.","start":195.11499,"end":195.355,"sentiment":"neutral","sentiment_score":0.10822556912899016}],"sentiment":"neutral","sentiment_score":0.04336573525021473,"num_words":18,"start":21.884998,"end":195.355},{"sentences":[{"text":"Hello.","start":195.355,"end":195.75499,"sentiment":"neutral","sentiment_score":0.17287395894527435},{"text":"Thank you for waiting.","start":195.75499,"end":196.735,"sentiment":"positive","sentiment_score":0.4232843965291977},{"text":"Upon checking the number has been forwarding to the correct phone number now.","start":197.83499,"end":207.73,"sentiment":"neutral","sentiment_score":0.23441059199663308},{"text":"It's all been set up and done.","start":207.95,"end":210.13,"sentiment":"neutral","sentiment_score":0.28175878737654003},{"text":"And we, mhmm.","start":211.39,"end":213.505,"sentiment":"neutral","sentiment_score":0.007953294863303503}],"sentiment":"neutral","sentiment_score":0.24676859418728522,"num_words":28,"start":195.355,"end":213.505},{"sentences":[{"text":"Hang on.","start":221.96501,"end":222.365,"sentiment":"neutral","sentiment_score":-0.19022829085588455},{"text":"Let me just check.","start":222.365,"end":223.585,"sentiment":"neutral","sentiment_score":-0.1192297600209713},{"text":"Mhmm.","start":240.81999,"end":241.31999,"sentiment":"neutral","sentiment_score":-0.09677748382091522},{"text":"It's the school number.","start":273.975,"end":275.275,"sentiment":"neutral","sentiment_score":-0.07487782835960388},{"text":"Right?","start":275.335,"end":275.835,"sentiment":"neutral","sentiment_score":-0.037008196115493774}],"sentiment":"neutral","sentiment_score":-0.10755605126420657,"num_words":12,"start":221.96501,"end":275.835},{"sentences":[{"text":"Riviera School.","start":277.89502,"end":279.355,"sentiment":"neutral","sentiment_score":-0.06603046134114265},{"text":"Yeah.","start":291.72,"end":292.22,"sentiment":"neutral","sentiment_score":-0.007489542476832867},{"text":"The landline number, is it the school?","start":292.76,"end":295.18,"sentiment":"neutral","sentiment_score":0.0026536397635936737},{"text":"Yeah.","start":295.425,"end":295.665,"sentiment":"neutral","sentiment_score":0.01114776823669672},{"text":"Okay.","start":295.665,"end":296.165,"sentiment":"neutral","sentiment_score":0.028059961274266243}],"sentiment":"neutral","sentiment_score":-0.006813938108583291,"num_words":12,"start":277.89502,"end":296.165},{"sentences":[{"text":"Is it okay if you dictate the number, please?","start":319.52002,"end":322.965,"sentiment":"neutral","sentiment_score":0.022871159844928317},{"text":"Because the one that we have here is last four digit is 9437.","start":323.525,"end":328.425,"sentiment":"neutral","sentiment_score":0.014734797179698944},{"text":"Yeah.","start":336.405,"end":336.645,"sentiment":"neutral","sentiment_score":0.0700848177075386},{"text":"Sure.","start":336.645,"end":337.145,"sentiment":"neutral","sentiment_score":0.08595778793096542},{"text":"And please do note, by the way, we can only forward it to one number.","start":337.69,"end":343.31,"sentiment":"neutral","sentiment_score":0.007124419758717219}],"sentiment":"neutral","sentiment_score":0.016930812922043677,"num_words":39,"start":319.52002,"end":343.31},{"sentences":[{"text":"So we need to choose either of the option one or option two that you provide for that.","start":343.85,"end":353.045,"sentiment":"neutral","sentiment_score":0.019545702677634027},{"text":"Yeah.","start":354.14502,"end":354.545,"sentiment":"neutral","sentiment_score":0.004877064377069473},{"text":"Mhmm.","start":354.545,"end":355.045,"sentiment":"neutral","sentiment_score":-0.012241337448358536},{"text":"Mhmm.","start":366.12,"end":366.62,"sentiment":"neutral","sentiment_score":0.014370296150445938},{"text":"Mhmm.","start":372.4275,"end":372.9275,"sentiment":"neutral","sentiment_score":0.006778049282729626}],"sentiment":"neutral","sentiment_score":0.016618487298149954,"num_words":22,"start":343.85,"end":372.9275},{"sentences":[{"text":"Okay.","start":381.455,"end":381.955,"sentiment":"neutral","sentiment_score":0.02483954280614853},{"text":"Actually, we can only do one number.","start":388.09497,"end":390.835,"sentiment":"neutral","sentiment_score":-0.03055522670703275},{"text":"Two options?","start":399.88998,"end":400.63,"sentiment":"neutral","sentiment_score":-0.006455627968534827},{"text":"Mhmm.","start":404.13,"end":404.565,"sentiment":"neutral","sentiment_score":0.01680254377424717},{"text":"Yeah.","start":416.645,"end":417.125,"sentiment":"neutral","sentiment_score":-0.02802107483148575}],"sentiment":"neutral","sentiment_score":-0.017764735928115744,"num_words":12,"start":381.455,"end":417.125},{"sentences":[{"text":"But, unfortunately, on their portal, we can only forward all calls to one number, which is option 1.","start":417.125,"end":427.27002,"sentiment":"neutral","sentiment_score":-0.32441520939270657},{"text":"For option 1 yeah.","start":430.37,"end":432.21002,"sentiment":"neutral","sentiment_score":-0.03346547111868858},{"text":"And option 2.","start":432.21002,"end":433.43002,"sentiment":"neutral","sentiment_score":-0.02890966273844242},{"text":"Yeah.","start":435.965,"end":436.465,"sentiment":"neutral","sentiment_score":-0.05367950350046158},{"text":"We cannot do a different number.","start":442.84497,"end":444.78497,"sentiment":"neutral","sentiment_score":-0.25211403767267865}],"sentiment":"neutral","sentiment_score":-0.23832588660297915,"num_words":32,"start":417.125,"end":444.78497},{"sentences":[{"text":"Okay.","start":445.645,"end":446.145,"sentiment":"neutral","sentiment_score":-0.030077170580625538},{"text":"Is it okay if I try to call Guerrilla School?","start":457.66998,"end":461.13,"sentiment":"neutral","sentiment_score":0.008755764272063971},{"text":"Let's see if it's forward.","start":461.50998,"end":462.81,"sentiment":"neutral","sentiment_score":0.0015177472494542598},{"text":"So the number's last four digit is 6518.","start":470.465,"end":473.905,"sentiment":"neutral","sentiment_score":-0.00030372681794688127},{"text":"Correct?","start":473.905,"end":474.405,"sentiment":"neutral","sentiment_score":-0.0002646511420607567}],"sentiment":"neutral","sentiment_score":0.0024949897080659865,"num_words":25,"start":445.645,"end":474.405},{"sentences":[{"text":"The number that we have there is 61391216518.","start":488.72,"end":494.875,"sentiment":"neutral","sentiment_score":-0.03636827692389488},{"text":"Okay.","start":515.82,"end":516.3,"sentiment":"neutral","sentiment_score":-0.14783969521522522},{"text":"I think this is a different account.","start":516.3,"end":517.98,"sentiment":"neutral","sentiment_score":-0.30354511737823486},{"text":"Hang on.","start":517.98,"end":518.565,"sentiment":"neutral","sentiment_score":-0.18798158317804337},{"text":"Hello?","start":628.845,"end":629.345,"sentiment":"neutral","sentiment_score":-0.0893239751458168}],"sentiment":"neutral","sentiment_score":-0.15941520388189115,"num_words":19,"start":488.72,"end":629.345},{"sentences":[{"text":"Yeah.","start":632.685,"end":633.005,"sentiment":"neutral","sentiment_score":-0.014388499781489372},{"text":"Can I have the last four digits again of the landline number?","start":633.005,"end":636.305,"sentiment":"neutral","sentiment_score":-0.013113177381455898},{"text":"Yeah.","start":639.805,"end":640.305,"sentiment":"neutral","sentiment_score":0.01031846273690462},{"text":"That's the last four digits?","start":646.88995,"end":648.43,"sentiment":"neutral","sentiment_score":-0.004685884062200785},{"text":"7123.","start":654.41,"end":667.92,"sentiment":"neutral","sentiment_score":-0.043996892869472504}],"sentiment":"neutral","sentiment_score":-0.011442723940126598,"num_words":20,"start":632.685,"end":667.92},{"sentences":[{"text":"Upon checking here, we do not have the number on our end.","start":669.44,"end":673.54,"sentiment":"neutral","sentiment_score":-0.30119314541419345},{"text":"Let me just check.","start":687.565,"end":688.78503,"sentiment":"neutral","sentiment_score":-0.03940664138644934},{"text":"1800, mhmm, Nine five 7.","start":691.885,"end":697.4,"sentiment":"neutral","sentiment_score":-0.015362200886011123},{"text":"123.","start":699.14,"end":700.36,"sentiment":"neutral","sentiment_score":-0.0018117956351488829},{"text":"Yeah.","start":701.86,"end":702.36,"sentiment":"neutral","sentiment_score":0.02334229461848736}],"sentiment":"neutral","sentiment_score":-0.1664010789549059,"num_words":23,"start":669.44,"end":702.36},{"sentences":[{"text":"Let me just check.","start":702.42,"end":703.3,"sentiment":"neutral","sentiment_score":0.021583007648587227},{"text":"Hang on.","start":703.3,"end":704.04,"sentiment":"neutral","sentiment_score":0.016940173227339983},{"text":"Hello?","start":756.89996,"end":757.39996,"sentiment":"neutral","sentiment_score":0.021379603073000908},{"text":"Yes.","start":759.38,"end":759.7,"sentiment":"neutral","sentiment_score":0.1717846542596817},{"text":"Thank you for waiting, Bill Fred.","start":759.7,"end":761.475,"sentiment":"positive","sentiment_score":0.5370714068412781}],"sentiment":"neutral","sentiment_score":0.25255750538781285,"num_words":14,"start":702.42,"end":761.475},{"sentences":[{"text":"Upon checking, we do not have that number.","start":761.95496,"end":764.45496,"sentiment":"neutral","sentiment_score":-0.2603008206933737},{"text":"The only number registered on our end is 61391216518.","start":765.235,"end":772.855,"sentiment":"neutral","sentiment_score":-0.12921900302171707},{"text":"And we do also have a it's zero four numbers.","start":774.00995,"end":779.87,"sentiment":"neutral","sentiment_score":-0.04969985298812389},{"text":"The phone numbers registered.","start":782.08997,"end":783.94995,"sentiment":"neutral","sentiment_score":-0.10504535771906376},{"text":"We do not have the 1800957123.","start":784.81,"end":790.545,"sentiment":"neutral","sentiment_score":-0.17694352567195892}],"sentiment":"neutral","sentiment_score":-0.14119510020355922,"num_words":37,"start":761.95496,"end":790.545},{"sentences":[{"text":"Yeah.","start":795.005,"end":795.505,"sentiment":"neutral","sentiment_score":-0.020477082580327988},{"text":"Yeah.","start":802.685,"end":802.95,"sentiment":"neutral","sentiment_score":-0.054900363087654114},{"text":"We do not have this number on our end.","start":803.03,"end":806.25,"sentiment":"neutral","sentiment_score":-0.14611086249351501},{"text":"Yeah.","start":813.59,"end":813.83,"sentiment":"neutral","sentiment_score":-0.04922432452440262},{"text":"But we have a different number here.","start":813.83,"end":816.25,"sentiment":"neutral","sentiment_score":-0.0928547318492617}],"sentiment":"neutral","sentiment_score":-0.10997803450415009,"num_words":19,"start":795.005,"end":816.25},{"sentences":[{"text":"But is this number working?","start":816.60504,"end":818.04504,"sentiment":"neutral","sentiment_score":-0.07714106366038323},{"text":"The (613) 911-6518?","start":818.04504,"end":822.30505,"sentiment":"neutral","sentiment_score":-0.03058658291896184},{"text":"61391216518.","start":832.12,"end":840.7,"sentiment":"neutral","sentiment_score":-0.028278714045882225},{"text":"Yeah.","start":846.83997,"end":847.185,"sentiment":"neutral","sentiment_score":-0.02522599697113037},{"text":"This is the landline number that we have on our account.","start":847.90497,"end":853.525,"sentiment":"neutral","sentiment_score":-0.0434806648303162}],"sentiment":"neutral","sentiment_score":-0.048059861486156784,"num_words":21,"start":816.60504,"end":853.525},{"sentences":[{"text":"No 1800.","start":853.985,"end":855.525,"sentiment":"neutral","sentiment_score":-0.04385945573449135},{"text":"Under Grivalaya Care Services?","start":862.63,"end":865.13,"sentiment":"neutral","sentiment_score":-0.03861352056264877},{"text":"Mhmm.","start":866.87,"end":867.37,"sentiment":"neutral","sentiment_score":-0.04541859030723572},{"text":"Yeah.","start":881.445,"end":881.925,"sentiment":"neutral","sentiment_score":-0.06683048605918884},{"text":"But this is the only number that we have, the landline.","start":881.925,"end":885.46497,"sentiment":"neutral","sentiment_score":-0.11992761560461739}],"sentiment":"neutral","sentiment_score":-0.08808557061772597,"num_words":19,"start":853.985,"end":885.46497},{"sentences":[{"text":"There are different number registered here, but starting with 0.","start":887.23,"end":891.65,"sentiment":"neutral","sentiment_score":-0.09311341606080532},{"text":"It's a phone number, not the landline number.","start":893.31,"end":896.45,"sentiment":"neutral","sentiment_score":-0.1187712512910366},{"text":"Yeah.","start":919.23,"end":919.73,"sentiment":"neutral","sentiment_score":-0.025339122861623764},{"text":"I okay.","start":922.19,"end":923.57,"sentiment":"neutral","sentiment_score":0.1931615248322487},{"text":"Actually, we tried to call that one and someone answered the call.","start":923.95,"end":929.075,"sentiment":"neutral","sentiment_score":-0.015232134920855364}],"sentiment":"neutral","sentiment_score":-0.051609268581325356,"num_words":33,"start":887.23,"end":929.075},{"sentences":[{"text":"We already tried to call that one, and someone answered the call.","start":929.855,"end":934.815,"sentiment":"neutral","sentiment_score":-0.005952735276271899},{"text":"It's a male.","start":934.815,"end":936.435,"sentiment":"neutral","sentiment_score":0.043667942906419434},{"text":"And he confirmed he he the he's the one who confirmed that the numb forwarding number is correct, and he can receive it.","start":938.175,"end":948.86005,"sentiment":"neutral","sentiment_score":0.090527408796808},{"text":"The five we talked that forwarding number is all settled.","start":951.08,"end":955.395,"sentiment":"neutral","sentiment_score":0.10579914525151253},{"text":"Let me double check again.","start":964.65497,"end":966.255,"sentiment":"neutral","sentiment_score":-0.05485503897070885}],"sentiment":"neutral","sentiment_score":0.05519655972438039,"num_words":53,"start":929.855,"end":966.255},{"sentences":[{"text":"Hang on.","start":966.255,"end":966.995,"sentiment":"neutral","sentiment_score":-0.02896251156926155},{"text":"Yeah.","start":970.97003,"end":971.47003,"sentiment":"neutral","sentiment_score":0.012424496933817863},{"text":"And Dom is the one who called this number, the 61391216518 to confirm the forwarding because he's the one who processed this one.","start":973.45,"end":984.58496,"sentiment":"neutral","sentiment_score":0.01187657560829235},{"text":"That's why we thought it's all settled.","start":984.805,"end":987.865,"sentiment":"neutral","sentiment_score":-0.016336368396878242},{"text":"Sorry?","start":990.805,"end":991.305,"sentiment":"neutral","sentiment_score":-0.026056509464979172}],"sentiment":"neutral","sentiment_score":0.002566165427732117,"num_words":34,"start":966.255,"end":991.305},{"sentences":[{"text":"No.","start":998.48004,"end":998.98004,"sentiment":"neutral","sentiment_score":-0.08082465082406998},{"text":"I mean, the the one who called this number to confirm the forwarding if it's working.","start":999.36,"end":1008.66003,"sentiment":"neutral","sentiment_score":-0.052059673122130334},{"text":"Yeah.","start":1013.415,"end":1013.915,"sentiment":"neutral","sentiment_score":-0.012713603675365448},{"text":"Under the place Mhmm.","start":1014.935,"end":1019.095,"sentiment":"neutral","sentiment_score":-0.01657244050875306},{"text":"Okay.","start":1019.095,"end":1019.595,"sentiment":"neutral","sentiment_score":-0.002417133189737797}],"sentiment":"neutral","sentiment_score":-0.04326956172514221,"num_words":23,"start":998.48004,"end":1019.595},{"sentences":[{"text":"Upon checking, we do not have 1800 here.","start":1024.215,"end":1027.115,"sentiment":"neutral","sentiment_score":-0.07076926110312343},{"text":"Yeah.","start":1031.5599,"end":1032.0599,"sentiment":"neutral","sentiment_score":0.020183347165584564},{"text":"Okay.","start":1036.4269,"end":1036.9269,"sentiment":"neutral","sentiment_score":0.08098544180393219},{"text":"Yeah.","start":1037.147,"end":1037.647,"sentiment":"neutral","sentiment_score":0.055575527250766754},{"text":"Yeah.","start":1038.8269,"end":1039.0669,"sentiment":"neutral","sentiment_score":0.1635158509016037}],"sentiment":"neutral","sentiment_score":-0.020491160141925018,"num_words":12,"start":1024.215,"end":1039.0669},{"sentences":[{"text":"Sure.","start":1039.0669,"end":1039.4669,"sentiment":"neutral","sentiment_score":0.2732178568840027},{"text":"Just give this call, ma'am.","start":1039.4669,"end":1041.0869,"sentiment":"positive","sentiment_score":0.4740325748920441},{"text":"You're welcome.","start":1041.3069,"end":1042.027,"sentiment":"positive","sentiment_score":0.3658675402402878},{"text":"Bye.","start":1042.027,"end":1042.1869,"sentiment":"positive","sentiment_score":0.3938128352165222},{"text":"Have a great day.","start":1042.1869,"end":1043.1669,"sentiment":"positive","sentiment_score":0.5677184108644724}],"sentiment":"positive","sentiment_score":0.46460017619224697,"num_words":13,"start":1039.0669,"end":1043.1669}]}}]},{"alternatives":[{"transcript":"No worries. Good good afternoon. Hello. This is Jen again. Yeah. This is Jen again from Revelia. Do we have any update from the telephone? Just please. Hello? Yep. But no. Let me try it. Still not working. How are you going to fix that one? Because we tried it again today, and it's still not working. It's still going to that old number when you dial that number. When you press 1, it still goes to the old number that, you know, the setup before. No. It's the the new number that we provided. Then when you press 1, when you call the 1800 number, it goes to those new numbers. Yeah. Yeah. Okay. I'll give you again the new number that if you want to be forwarded in that number. Give me a sec. Okay. Yeah. Yeah. Yeah. For the option one, this is the number for the option one. So when you call the 180123, I think, 257957. So when you press 1, this is the number. 0432 9 299437. Okay? So when you press 2, this is the number. But when you call the number for the 1800, there's, like, the what do you call that? Yeah. There's, like, four option in there. Yeah. So all the the only one that we are going to change is just the option one. The when you press 1, and then when you press 2, it's supposed to be goes to these two new numbers. For the option one and option 2. It's just one number? Okay. Just try the one for now. Yeah. Just try to call the number and then let me Give me a sec. Yeah. When you call the number 18095712 3? What's the number? Because we we we want to fix this one, the 1800. 95119127 123. Are we are we on the same page? Or Yes. The landline number is 123. Oh, 7123. The 180957123. 9571. 123. Yes. Okay. K. So under the Cravenia account, there's no 180957123? But, actually, it's our provider. I'm not really sure. I haven't tried to call the number. It's meant that number is new to me. What's that what's that number? Six six one three nine one two one It's 51. Yes. Oh, who's the provider of this one? Only Airtel is a provider for telephone and our Internet. Okay. Okay. I just I just tried to call this number if this number is really connected to our main office. The 61661391216518. Okay. I just call you again. Thank you. I'm sorry? Okay. Yeah. Can you can you can you just please check that one for me? The one is under. It's not really under her cell. Yeah. Because Dominic is our provider. So it's the one who answered it? So it's Dom an answer when you call the 626-2139? No? It's a different person? Ah, okay. So maybe this is the number for the this is the number for the school, the 6139. Ah, this is the different number. Yes. Can you please can you check the 1800, please? Okay. Okay. Okay. I'll just try to call Doug. Because this is the this is our number. Alright. Alright. Thank you. I'll just update I'll just call again if I have any concern. Thank you so much. Thank 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worries. Good good afternoon. Hello. This is Jen again. Yeah.\n\nThis is Jen again from Revelia. Do we have any update from the telephone? Just please. Hello? Yep.\n\nBut no. Let me try it. Still not working. How are you going to fix that one? Because we tried it again today, and it's still not working.\n\nIt's still going to that old number when you dial that number. When you press 1, it still goes to the old number that, you know, the setup before. No. It's the the new number that we provided. Then when you press 1, when you call the 1800 number, it goes to those new numbers.\n\nYeah. Yeah. Okay. I'll give you again the new number that if you want to be forwarded in that number. Give me a sec.\n\nOkay. Yeah. Yeah. Yeah. For the option one, this is the number for the option one.\n\nSo when you call the 180123, I think, 257957. So when you press 1, this is the number. 0432 9 299437. Okay? So when you press 2, this is the number.\n\nBut when you call the number for the 1800, there's, like, the what do you call that? Yeah. There's, like, four option in there. Yeah. So all the the only one that we are going to change is just the option one.\n\nThe when you press 1, and then when you press 2, it's supposed to be goes to these two new numbers. For the option one and option 2. It's just one number? Okay. Just try the one for now.\n\nYeah. Just try to call the number and then let me Give me a sec. Yeah. When you call the number 18095712 3? What's the number?\n\nBecause we we we want to fix this one, the 1800. 95119127 123. Are we are we on the same page? Or Yes. The landline number is 123.\n\nOh, 7123. The 180957123. 9571. 123. Yes.\n\nOkay. K. So under the Cravenia account, there's no 180957123? But, actually, it's our provider. I'm not really sure.\n\nI haven't tried to call the number. It's meant that number is new to me. What's that what's that number? Six six one three nine one two one It's 51. Yes.\n\nOh, who's the provider of this one? Only Airtel is a provider for telephone and our Internet. Okay. Okay. I just I just tried to call this number if this number is really connected to our main office.\n\nThe 61661391216518. Okay. I just call you again. Thank you. I'm sorry?\n\nOkay. Yeah. Can you can you can you just please check that one for me? The one is under. It's not really under her cell.\n\nYeah. Because Dominic is our provider. So it's the one who answered it? So it's Dom an answer when you call the 626-2139? No?\n\nIt's a different person? Ah, okay. So maybe this is the number for the this is the number for the school, the 6139. Ah, this is the different number. Yes.\n\nCan you please can you check the 1800, please? Okay. Okay. Okay. I'll just try to call Doug.\n\nBecause this is the this is our number. Alright. Alright. Thank you. I'll just update I'll just call again if I have any concern.\n\nThank you so much. Thank you.","paragraphs":[{"sentences":[{"text":"No worries.","start":7.2,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.29821719229221344},{"text":"Good good afternoon.","start":7.7599998,"end":9.139999,"sentiment":"positive","sentiment_score":0.44286276896794635},{"text":"Hello.","start":12.0,"end":12.4,"sentiment":"neutral","sentiment_score":0.17169858515262604},{"text":"This is Jen again.","start":12.4,"end":13.305,"sentiment":"neutral","sentiment_score":0.2705466225743294},{"text":"Yeah.","start":13.865001,"end":14.185,"sentiment":"neutral","sentiment_score":0.1702834665775299}],"sentiment":"neutral","sentiment_score":0.30447193031961267,"num_words":11,"start":7.2,"end":14.185},{"sentences":[{"text":"This is Jen again from Revelia.","start":14.185,"end":15.725,"sentiment":"neutral","sentiment_score":0.1414036601781845},{"text":"Do we have any update from the 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press 1, when you call the 1800 number, it goes to those new numbers.","start":285.075,"end":290.055,"sentiment":"neutral","sentiment_score":-0.10782749381135492}],"sentiment":"neutral","sentiment_score":-0.17867687331004575,"num_words":55,"start":234.38,"end":290.055},{"sentences":[{"text":"Yeah.","start":294.355,"end":294.855,"sentiment":"neutral","sentiment_score":0.009243237785995008},{"text":"Yeah.","start":295.635,"end":296.135,"sentiment":"neutral","sentiment_score":0.019599152728915215},{"text":"Okay.","start":328.80002,"end":329.2,"sentiment":"neutral","sentiment_score":0.06609966605901718},{"text":"I'll give you again the new number that if you want to be forwarded in that number.","start":329.2,"end":334.08002,"sentiment":"neutral","sentiment_score":0.07299019374391612},{"text":"Give me a sec.","start":334.08002,"end":335.06003,"sentiment":"neutral","sentiment_score":0.04302040580660105}],"sentiment":"neutral","sentiment_score":0.06282737389362107,"num_words":24,"start":294.355,"end":335.06003},{"sentences":[{"text":"Okay.","start":335.86502,"end":336.36502,"sentiment":"neutral","sentiment_score":0.06375883519649506},{"text":"Yeah.","start":349.545,"end":349.95,"sentiment":"neutral","sentiment_score":0.047809239476919174},{"text":"Yeah.","start":350.19,"end":350.69,"sentiment":"neutral","sentiment_score":0.03539177402853966},{"text":"Yeah.","start":351.87003,"end":352.27002,"sentiment":"neutral","sentiment_score":0.022374123334884644},{"text":"For the option one, this is the number for the option one.","start":352.27002,"end":357.23,"sentiment":"neutral","sentiment_score":0.02149409141081075}],"sentiment":"neutral","sentiment_score":0.02670394181041047,"num_words":16,"start":335.86502,"end":357.23},{"sentences":[{"text":"So when you call the 180123, I think, 257957.","start":357.23,"end":366.545,"sentiment":"neutral","sentiment_score":0.014555259245551296},{"text":"So when you press 1, this is the number.","start":366.545,"end":369.445,"sentiment":"neutral","sentiment_score":0.010983756329450343},{"text":"0432 9 299437.","start":369.905,"end":379.35,"sentiment":"neutral","sentiment_score":0.006579115909213821},{"text":"Okay?","start":382.47,"end":382.97,"sentiment":"neutral","sentiment_score":0.01795056089758873},{"text":"So when you press 2, this is the number.","start":383.19,"end":386.57,"sentiment":"neutral","sentiment_score":0.014074456981486745}],"sentiment":"neutral","sentiment_score":0.012716424568826634,"num_words":31,"start":357.23,"end":386.57},{"sentences":[{"text":"But when you call the number for the 1800, there's, like, the what do you call that?","start":393.275,"end":400.395,"sentiment":"neutral","sentiment_score":-0.01114282795392415},{"text":"Yeah.","start":400.395,"end":400.895,"sentiment":"neutral","sentiment_score":0.014515315182507038},{"text":"There's, like, four option in there.","start":401.51498,"end":403.375,"sentiment":"neutral","sentiment_score":0.011997829036166271},{"text":"Yeah.","start":404.955,"end":405.275,"sentiment":"neutral","sentiment_score":0.03469664603471756},{"text":"So all the the only one that we are going to change is just the option one.","start":405.275,"end":409.77,"sentiment":"neutral","sentiment_score":0.0277299747309264}],"sentiment":"neutral","sentiment_score":0.009599534062934774,"num_words":42,"start":393.275,"end":409.77},{"sentences":[{"text":"The when you press 1, and then when you press 2, it's supposed to be goes to these two new numbers.","start":409.77,"end":414.66998,"sentiment":"neutral","sentiment_score":0.012748067755074729},{"text":"For the option one and option 2.","start":425.385,"end":427.245,"sentiment":"neutral","sentiment_score":-0.12431685094322477},{"text":"It's just one number?","start":434.12,"end":435.18,"sentiment":"neutral","sentiment_score":-0.05675901286303997},{"text":"Okay.","start":442.36,"end":442.68,"sentiment":"neutral","sentiment_score":-0.054813750088214874},{"text":"Just try the one for now.","start":442.68,"end":444.135,"sentiment":"neutral","sentiment_score":-0.25647594779729843}],"sentiment":"neutral","sentiment_score":-0.06213369287359409,"num_words":39,"start":409.77,"end":444.135},{"sentences":[{"text":"Yeah.","start":464.15,"end":464.31,"sentiment":"neutral","sentiment_score":0.03735966607928276},{"text":"Just try to call the number and then let me Give me a sec.","start":464.31,"end":477.33502,"sentiment":"neutral","sentiment_score":-0.0011551336252263614},{"text":"Yeah.","start":479.875,"end":480.195,"sentiment":"neutral","sentiment_score":0.009519371204078196},{"text":"When you call the number 18095712 3?","start":480.195,"end":489.57,"sentiment":"neutral","sentiment_score":-0.015173462419105428},{"text":"What's the number?","start":499.05502,"end":500.195,"sentiment":"neutral","sentiment_score":-0.05279264599084854}],"sentiment":"neutral","sentiment_score":-0.008995577245234298,"num_words":26,"start":464.15,"end":500.195},{"sentences":[{"text":"Because we we we want to fix this one, the 1800.","start":501.295,"end":504.49503,"sentiment":"neutral","sentiment_score":-0.11752422255548564},{"text":"95119127 123.","start":504.49503,"end":507.95502,"sentiment":"neutral","sentiment_score":-0.030344484373927116},{"text":"Are we are we on the same page?","start":509.375,"end":511.05502,"sentiment":"neutral","sentiment_score":-0.07368867844343185},{"text":"Or Yes.","start":511.05502,"end":632.135,"sentiment":"neutral","sentiment_score":-0.07044096197932959},{"text":"The landline number is 123.","start":637.07,"end":643.09,"sentiment":"neutral","sentiment_score":-0.0033656916581094264}],"sentiment":"neutral","sentiment_score":-0.07502411523767348,"num_words":28,"start":501.295,"end":643.09},{"sentences":[{"text":"Oh, 7123.","start":648.75,"end":650.71497,"sentiment":"neutral","sentiment_score":-0.05933430977165699},{"text":"The 180957123.","start":681.09503,"end":684.47504,"sentiment":"neutral","sentiment_score":-0.054034747183322906},{"text":"9571.","start":694.47,"end":696.97,"sentiment":"neutral","sentiment_score":-0.026523910462856293},{"text":"123.","start":697.50995,"end":698.49,"sentiment":"neutral","sentiment_score":-0.007720899768173695},{"text":"Yes.","start":700.70996,"end":701.20996,"sentiment":"neutral","sentiment_score":0.020887810736894608}],"sentiment":"neutral","sentiment_score":-0.03429930191487074,"num_words":7,"start":648.75,"end":701.20996},{"sentences":[{"text":"Okay.","start":703.125,"end":703.625,"sentiment":"neutral","sentiment_score":0.02258533239364624},{"text":"K.","start":758.625,"end":759.125,"sentiment":"neutral","sentiment_score":0.041964247822761536},{"text":"So under the Cravenia account, there's no 180957123?","start":795.87,"end":801.285,"sentiment":"neutral","sentiment_score":-0.0322040650062263},{"text":"But, actually, it's our provider.","start":808.96497,"end":811.065,"sentiment":"neutral","sentiment_score":-0.09840404242277145},{"text":"I'm not really sure.","start":823.31,"end":824.43,"sentiment":"neutral","sentiment_score":-0.255738478153944}],"sentiment":"neutral","sentiment_score":-0.08989774024015978,"num_words":19,"start":703.125,"end":824.43},{"sentences":[{"text":"I haven't tried to call the number.","start":824.43,"end":825.95,"sentiment":"neutral","sentiment_score":-0.31171879172325134},{"text":"It's meant that number is new to me.","start":825.95,"end":828.045,"sentiment":"negative","sentiment_score":-0.33352290838956833},{"text":"What's that what's that number?","start":828.265,"end":829.805,"sentiment":"neutral","sentiment_score":-0.13642279654741288},{"text":"Six six one three nine one two one It's 51.","start":833.385,"end":852.33997,"sentiment":"neutral","sentiment_score":-0.025678961910307406},{"text":"Yes.","start":865.765,"end":866.265,"sentiment":"neutral","sentiment_score":-0.024444065988063812}],"sentiment":"neutral","sentiment_score":-0.1875342734518551,"num_words":31,"start":824.43,"end":866.265},{"sentences":[{"text":"Oh, who's the provider of this one?","start":871.03,"end":873.13,"sentiment":"neutral","sentiment_score":-0.0575939060321876},{"text":"Only Airtel is a provider for telephone and our Internet.","start":873.75,"end":876.97003,"sentiment":"neutral","sentiment_score":-0.07465905323624611},{"text":"Okay.","start":902.81,"end":903.05,"sentiment":"neutral","sentiment_score":-0.05747786536812782},{"text":"Okay.","start":903.05,"end":903.55,"sentiment":"neutral","sentiment_score":-0.05954275280237198},{"text":"I just I just tried to call this number if this number is really connected to our main office.","start":904.17,"end":912.855,"sentiment":"neutral","sentiment_score":-0.14935609933577085}],"sentiment":"neutral","sentiment_score":-0.10801406263520844,"num_words":38,"start":871.03,"end":912.855},{"sentences":[{"text":"The 61661391216518.","start":913.63495,"end":918.77496,"sentiment":"neutral","sentiment_score":-0.04642038606107235},{"text":"Okay.","start":920.915,"end":921.15497,"sentiment":"neutral","sentiment_score":-0.028938280418515205},{"text":"I just call you again.","start":921.15497,"end":922.435,"sentiment":"neutral","sentiment_score":-0.06044718325138092},{"text":"Thank you.","start":922.435,"end":927.76,"sentiment":"neutral","sentiment_score":0.14632847905158997},{"text":"I'm sorry?","start":927.76,"end":928.42,"sentiment":"neutral","sentiment_score":-0.07908013835549355}],"sentiment":"neutral","sentiment_score":-0.024126523950447638,"num_words":12,"start":913.63495,"end":928.42},{"sentences":[{"text":"Okay.","start":951.075,"end":951.575,"sentiment":"neutral","sentiment_score":0.11171362549066544},{"text":"Yeah.","start":956.08997,"end":956.49,"sentiment":"neutral","sentiment_score":0.047649040818214417},{"text":"Can you can you can you just please check that one for me?","start":956.49,"end":959.69,"sentiment":"neutral","sentiment_score":0.010365628279172458},{"text":"The one is under.","start":959.69,"end":960.41,"sentiment":"neutral","sentiment_score":-0.04846166539937258},{"text":"It's not really under her cell.","start":960.41,"end":962.35,"sentiment":"neutral","sentiment_score":-0.06725886277854443}],"sentiment":"neutral","sentiment_score":-0.012131360173225404,"num_words":25,"start":951.075,"end":962.35},{"sentences":[{"text":"Yeah.","start":967.52997,"end":967.76996,"sentiment":"neutral","sentiment_score":-0.012142050080001354},{"text":"Because Dominic is our provider.","start":967.76996,"end":969.905,"sentiment":"neutral","sentiment_score":-0.011308564245700837},{"text":"So it's the one who answered it?","start":986.32996,"end":991.85,"sentiment":"neutral","sentiment_score":-0.014853120648435183},{"text":"So it's Dom an answer when you call the 626-2139?","start":991.85,"end":996.375,"sentiment":"neutral","sentiment_score":-0.02249805722385645},{"text":"No?","start":996.615,"end":996.935,"sentiment":"neutral","sentiment_score":-0.062019288539886475}],"sentiment":"neutral","sentiment_score":-0.019152357359416783,"num_words":24,"start":967.52997,"end":996.935},{"sentences":[{"text":"It's a different person?","start":996.935,"end":998.235,"sentiment":"neutral","sentiment_score":-0.06601262837648392},{"text":"Ah, okay.","start":1003.255,"end":1003.915,"sentiment":"neutral","sentiment_score":-0.023437838070094585},{"text":"So maybe this is the number for the this is the number for the school, the 6139.","start":1007.495,"end":1012.54,"sentiment":"neutral","sentiment_score":-0.026630395365988508},{"text":"Ah, this is the different number.","start":1014.36,"end":1016.62,"sentiment":"neutral","sentiment_score":-0.01687367989992102},{"text":"Yes.","start":1018.68,"end":1019.16003,"sentiment":"neutral","sentiment_score":-0.004436786752194166}],"sentiment":"neutral","sentiment_score":-0.02897739256732166,"num_words":30,"start":996.935,"end":1019.16003},{"sentences":[{"text":"Can you please can you check the 1800, please?","start":1019.16003,"end":1021.965,"sentiment":"neutral","sentiment_score":-0.017514455028706126},{"text":"Okay.","start":1027.805,"end":1028.045,"sentiment":"neutral","sentiment_score":-0.010550715029239656},{"text":"Okay.","start":1028.045,"end":1028.285,"sentiment":"neutral","sentiment_score":-0.00173046812415123},{"text":"Okay.","start":1028.285,"end":1028.525,"sentiment":"neutral","sentiment_score":0.004114612936973572},{"text":"I'll just try to call Doug.","start":1028.525,"end":1029.985,"sentiment":"neutral","sentiment_score":0.013218627466509739}],"sentiment":"neutral","sentiment_score":-0.004804716704206334,"num_words":18,"start":1019.16003,"end":1029.985},{"sentences":[{"text":"Because this is the this is our number.","start":1030.4451,"end":1032.625,"sentiment":"neutral","sentiment_score":0.016241852892562747},{"text":"Alright.","start":1034.2269,"end":1034.5469,"sentiment":"neutral","sentiment_score":0.10325442999601364},{"text":"Alright.","start":1034.5469,"end":1034.867,"sentiment":"neutral","sentiment_score":0.16020816564559937},{"text":"Thank you.","start":1034.867,"end":1035.5869,"sentiment":"neutral","sentiment_score":0.32567794620990753},{"text":"I'll just update I'll just call again if I have any concern.","start":1035.5869,"end":1038.4869,"sentiment":"neutral","sentiment_score":0.055156666009376444}],"sentiment":"neutral","sentiment_score":0.07110972097143531,"num_words":24,"start":1030.4451,"end":1038.4869},{"sentences":[{"text":"Thank you so much.","start":1039.5869,"end":1040.6469,"sentiment":"positive","sentiment_score":0.5919131934642792},{"text":"Thank you.","start":1040.7869,"end":1041.5269,"sentiment":"positive","sentiment_score":0.5322835743427277}],"sentiment":"positive","sentiment_score":0.5720366537570953,"num_words":6,"start":1039.5869,"end":1041.5269}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maria from yes.\n\nChannel 1: No worries. Good good afternoon.\n\nChannel 0: Hello.\n\nChannel 1: Hello.\n\nChannel 0: How\n\nChannel 1: This\n\nChannel 0: can\n\nChannel 1: is\n\nChannel 0: I\n\nChannel 1: Jen\n\nChannel 0: secure\n\nChannel 1: again.\n\nChannel 0: your\n\nChannel 1: Yeah. This is Jen again from Revelia. Do we have any update from the telephone?\n\nChannel 0: mhmm? Let me just check your account. Is it okay if I put you on hold?\n\nChannel 1: Just please.\n\nChannel 0: Okay. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Thank you for waiting. Upon checking the number has been forwarding to the correct phone number now. It's all been set up and done.\n\nAnd\n\nChannel 1: Yep.\n\nChannel 0: we, mhmm.\n\nChannel 1: But no. Let me try it. Still not working. How are you going to fix that one?\n\nChannel 0: Hang on. Let me just check.\n\nChannel 1: Because we tried it again today, and it's still not working. It's still going to that old number when you dial that number.\n\nChannel 0: Mhmm.\n\nChannel 1: When you press 1, it still goes to the old number that, you know, the setup before.\n\nChannel 0: It's the school number. Right? Riviera School.\n\nChannel 1: No. It's the the new number that we provided. Then when you press 1, when you call the 1800 number, it goes to those new numbers.\n\nChannel 0: Yeah. The landline number, is it\n\nChannel 1: Yeah.\n\nChannel 0: the school? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Is it okay if you dictate the number, please? Because the one that we have here is last four digit is 9437.\n\nChannel 1: Okay. I'll give you again the new number that if you want to be forwarded in that number. Give me a sec. Okay.\n\nChannel 0: Yeah. Sure. And please do note, by the way, we can only forward it to one number. So we need to choose either of the option one or option two\n\nChannel 1: Yeah.\n\nChannel 0: that you provide\n\nChannel 1: Yeah. Yeah. For\n\nChannel 0: for\n\nChannel 1: the\n\nChannel 0: that.\n\nChannel 1: option one,\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: this is the number for the option one. So when you call the 180123, I think, 257957.\n\nChannel 0: Mhmm.\n\nChannel 1: So when you press 1, this is the number. 0432\n\nChannel 0: Mhmm.\n\nChannel 1: 9 299437.\n\nChannel 0: Okay.\n\nChannel 1: Okay? So when you press 2, this is the number.\n\nChannel 0: Actually, we can only do one number.\n\nChannel 1: But when you call the number for the 1800, there's, like, the what do\n\nChannel 0: Two\n\nChannel 1: you call\n\nChannel 0: options?\n\nChannel 1: that? Yeah. There's, like, four option in there.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So all the the only one that we are going to change is just the option one. The when you press 1, and then when you press 2, it's supposed to be goes to these two new numbers.\n\nChannel 0: Yeah. But, unfortunately, on their portal, we can only forward all calls to one number,\n\nChannel 1: For the option\n\nChannel 0: which\n\nChannel 1: one\n\nChannel 0: is\n\nChannel 1: and option\n\nChannel 0: option\n\nChannel 1: 2.\n\nChannel 0: 1. For option 1 yeah. And option 2.\n\nChannel 1: It's just one number?\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Just\n\nChannel 0: We\n\nChannel 1: try\n\nChannel 0: cannot\n\nChannel 1: the one for\n\nChannel 0: do a\n\nChannel 1: now.\n\nChannel 0: different number. Okay. Is it okay if I try to call Guerrilla School? Let's see if it's forward.\n\nChannel 1: Yeah. Just try to call the number and then let me\n\nChannel 0: So the number's last four digit is 6518. Correct?\n\nChannel 1: Give me a sec. Yeah. When you call the number 18095712\n\nChannel 0: The number\n\nChannel 1: 3?\n\nChannel 0: that we have there is 61391216518.\n\nChannel 1: What's the number? Because we we we want to fix this one, the 1800. 95119127 123. Are we are we on the same page? Or\n\nChannel 0: Okay. I think this is a different account. Hang on. Hello?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Can I have the last four digits again of the landline number?\n\nChannel 1: The landline number is\n\nChannel 0: Yeah.\n\nChannel 1: 123.\n\nChannel 0: That's the last four digits?\n\nChannel 1: Oh, 7123.\n\nChannel 0: 7123. Upon checking here, we do not have the number on our end.\n\nChannel 1: The 180957123.\n\nChannel 0: Let me just check. 1800, mhmm,\n\nChannel 1: 9571.\n\nChannel 0: Nine five 7.\n\nChannel 1: 123.\n\nChannel 0: 123.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Let me just check.\n\nChannel 1: Okay.\n\nChannel 0: Hang on. Hello?\n\nChannel 1: K.\n\nChannel 0: Yes. Thank you for waiting, Bill Fred. Upon checking, we do not have that number. The only number registered on our end is 61391216518. And we do also have a it's zero four numbers.\n\nThe phone numbers registered. We do not have the 1800957123. Yeah.\n\nChannel 1: So under the Cravenia account, there's no 180957123?\n\nChannel 0: Yeah. We do not have this number on our end.\n\nChannel 1: But, actually, it's our provider.\n\nChannel 0: Yeah. But we have a different number here. But is this number working? The (613) 911-6518?\n\nChannel 1: I'm not really sure. I haven't tried to call the number. It's meant that number is new to me. What's that what's that number?\n\nChannel 0: 61391216518.\n\nChannel 1: Six six one three nine one two one It's\n\nChannel 0: Yeah. This is the landline number that\n\nChannel 1: 51.\n\nChannel 0: we have on our account. No 1800. Under Grivalaya Care Services?\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, who's the provider of this one? Only Airtel is a provider for telephone and our Internet.\n\nChannel 0: Yeah. But this is the only number that we have, the landline. There are different number registered here, but starting with 0. It's a phone number, not the landline number.\n\nChannel 1: Okay. Okay. I just I just tried to call this number if this number is really connected to our main office. The 61661391216518.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. I just call you again.\n\nChannel 0: I\n\nChannel 1: Thank\n\nChannel 0: okay. Actually, we tried to call that one and someone\n\nChannel 1: you. I'm sorry?\n\nChannel 0: answered the call. We already tried to call that one, and someone answered the call. It's a male. And he confirmed he he the he's the one who confirmed that the numb forwarding number is correct, and he can receive it.\n\nChannel 1: Okay.\n\nChannel 0: The five we talked that forwarding number is all settled.\n\nChannel 1: Yeah. Can you can you can you just please check that one for me? The one is under. It's not really under her cell.\n\nChannel 0: Let me double check again. Hang on.\n\nChannel 1: Yeah. Because Dominic is our provider.\n\nChannel 0: Yeah. And Dom is the one who called this number, the 61391216518 to confirm the forwarding because he's the one who processed this one. That's why we\n\nChannel 1: So\n\nChannel 0: thought\n\nChannel 1: it's\n\nChannel 0: it's\n\nChannel 1: the one\n\nChannel 0: all\n\nChannel 1: who answered\n\nChannel 0: settled. Sorry?\n\nChannel 1: it? So it's Dom an answer when you call the 626-2139? No? It's a different person?\n\nChannel 0: No. I mean, the the one who called this number\n\nChannel 1: Ah, okay.\n\nChannel 0: to confirm the forwarding\n\nChannel 1: So\n\nChannel 0: if\n\nChannel 1: maybe\n\nChannel 0: it's\n\nChannel 1: this\n\nChannel 0: working.\n\nChannel 1: is the number for the this is the number for the school, the 6139.\n\nChannel 0: Yeah.\n\nChannel 1: Ah,\n\nChannel 0: Under\n\nChannel 1: this\n\nChannel 0: the\n\nChannel 1: is the different\n\nChannel 0: place\n\nChannel 1: number. Yes.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: Can you please can you check the 1800, please?\n\nChannel 0: Upon checking, we do not have 1800 here.\n\nChannel 1: Okay. Okay. Okay. I'll just try to call Doug. Because this is the\n\nChannel 0: Yeah.\n\nChannel 1: this is our number. Alright. Alright. Thank you. I'll just update\n\nChannel 0: Okay.\n\nChannel 1: I'll just call again\n\nChannel 0: Yeah.\n\nChannel 1: if I have any concern.\n\nChannel 0: Yeah. Sure. Just\n\nChannel 1: Thank\n\nChannel 0: give\n\nChannel 1: you so\n\nChannel 0: this\n\nChannel 1: much.\n\nChannel 0: call, ma'am.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.1533019244670868},{"text":"Good afternoon.","start":2.24,"end":2.96,"sentiment":"positive","sentiment_score":0.3559023588895798},{"text":"This is Maria from yes.","start":2.96,"end":5.06,"sentiment":"neutral","sentiment_score":0.25636412501335143}],"sentiment":"neutral","sentiment_score":0.26836590841412544,"channel":0,"num_words":8,"start":1.76,"end":5.06},{"sentences":[{"text":"No worries.","start":7.2,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.29821719229221344},{"text":"Good good 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The representative checks and confirms that the customer's phone number is working, but they cannot forward calls to a different number. The representative also tries to call the customer to confirm the forwarding of their phone number and asks them to check the main office's phone number."},"intents":{"segments":[{"text":"Let me just check your account. Is it okay if I put you on hold? Just please. Okay.","start_word":40,"end_word":57,"intents":[{"intent":"Check account","confidence_score":0.9144645}]},{"text":"Thank you for waiting. Upon checking the number has been forwarding to the correct phone number now. It's all been set up and done. And Yep.","start_word":62,"end_word":87,"intents":[{"intent":"Inquire about phone number","confidence_score":0.00008603912}]},{"text":"Still not working. How are you going to fix that one? Hang on.","start_word":96,"end_word":108,"intents":[{"intent":"Unsure","confidence_score":0.00006338479}]},{"text":"How are you going to fix that one? 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The 180957123.","start_word":573,"end_word":587,"intents":[{"intent":"Check number","confidence_score":0.29192302},{"intent":"Confirm number","confidence_score":0.18738809}]},{"text":"I just I just tried to call this number if this number is really connected to our main office.","start_word":799,"end_word":817,"intents":[{"intent":"Clarify connection","confidence_score":0.002011695}]},{"text":"And he confirmed he he the he's the one who confirmed that the numb forwarding number is correct, and he can receive it. Okay.","start_word":860,"end_word":883,"intents":[{"intent":"Confirm forwarding number","confidence_score":0.62567735}]},{"text":"Can you can you can you just please check that one for me? The one is under.","start_word":895,"end_word":911,"intents":[{"intent":"Check and update numb forwarding number","confidence_score":0.00002580707}]},{"text":"Can you please can you check the 1800, please?","start_word":1034,"end_word":1042,"intents":[{"intent":"Update contact information","confidence_score":0.20123883}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1533019244670868},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.33723124861717224},{"text":"This is Maria from yes. No worries.","start_word":3,"end_word":9,"sentiment":"neutral","sentiment_score":0.27445465326309204},{"text":"Good good afternoon.","start_word":10,"end_word":12,"sentiment":"positive","sentiment_score":0.42817628383636475},{"text":"Hello. Hello. How This can is I Jen secure again. your Yeah. This is Jen again from Revelia. Do we have any update from the telephone? mhmm? Let me just check your account. Is it okay if I put you on hold? Just please. Okay. Hello? Hello? Yes. Hello.","start_word":13,"end_word":61,"sentiment":"neutral","sentiment_score":0.1020994782447815},{"text":"Thank you for waiting.","start_word":62,"end_word":65,"sentiment":"positive","sentiment_score":0.4275500774383545},{"text":"Upon checking the number has been forwarding to the correct phone number now. It's all been set up and done. And Yep. we, mhmm. But no. Let me try it.","start_word":66,"end_word":95,"sentiment":"neutral","sentiment_score":0.1070052683353424},{"text":"Still not working.","start_word":96,"end_word":98,"sentiment":"negative","sentiment_score":-0.4133904576301574},{"text":"How are you going to fix that one? Hang on. Let me just check. Because we tried it again today, and it's still not working.","start_word":99,"end_word":123,"sentiment":"neutral","sentiment_score":-0.2417430728673935},{"text":"It's still going to that old number when you dial that number.","start_word":124,"end_word":135,"sentiment":"negative","sentiment_score":-0.33358487486839294},{"text":"Mhmm. When you press 1, it still goes to the old number that, you know, the setup before. It's the school number. Right? Riviera School. No. It's the the new number that we provided. Then when you press 1, when you call the 1800 number, it goes to those new numbers. Yeah. The landline number, is it Yeah. the school? Yeah. Yeah. Okay. Is it okay if you dictate the number, please? Because the one that we have here is last four digit is 9437. Okay. I'll give you again the new number that if you want to be forwarded in that number. Give me a sec. Okay. Yeah. Sure. And please do note, by the way, we can only forward it to one number. So we need to choose either of the option one or option two Yeah. that you provide Yeah. Yeah. For for the that. option one, Yeah. Mhmm. this is the number for the option one. So when you call the 180123, I think, 257957. Mhmm. So when you press 1, this is the number. 0432 Mhmm. 9 299437. Okay. Okay? So when you press 2, this is the number. Actually, we can only do one number. But when you call the number for the 1800, there's, like, the what do Two you call options? that? Yeah. There's, like, four option in there. Mhmm. Yeah. So all the the only one that we are going to change is just the option one. The when you press 1, and then when you press 2, it's supposed to be goes to these two new numbers. Yeah. But, unfortunately, on their portal, we can only forward all calls to one number, For the option which one is and option option 2. 1. For option 1 yeah. And option 2. It's just one number? Yeah. Okay. Just We try cannot the one for do a now. different number. Okay. Is it okay if I try to call Guerrilla School? Let's see if it's forward. Yeah. Just try to call the number and then let me So the number's last four digit is 6518. Correct? Give me a sec. Yeah. When you call the number 18095712 The number 3? that we have there is 61391216518. What's the number? Because we we we want to fix this one, the 1800. 95119127 123. Are we are we on the same page? Or Okay. I think this is a different account. Hang on. Hello? Yes. Yeah. Can I have the last four digits again of the landline number? The landline number is Yeah. 123. That's the last four digits? Oh, 7123. 7123. Upon checking here, we do not have the number on our end. The 180957123. Let me just check. 1800, mhmm, 9571. Nine five 7. 123. 123. Yes. Yeah. Let me just check. Okay. Hang on. Hello? K. Yes.","start_word":136,"end_word":611,"sentiment":"neutral","sentiment_score":-0.04034741881827848},{"text":"Thank you for waiting, Bill Fred.","start_word":612,"end_word":617,"sentiment":"positive","sentiment_score":0.5427830219268799},{"text":"Upon checking, we do not have that number. The only number registered on our end is 61391216518. And we do also have a it's zero four numbers. The phone numbers registered. We do not have the 1800957123. Yeah. So under the Cravenia account, there's no 180957123? Yeah. We do not have this number on our end. But, actually, it's our provider. Yeah. But we have a different number here. But is this number working? The (613) 911-6518? I'm not really sure. I haven't tried to call the number.","start_word":618,"end_word":705,"sentiment":"neutral","sentiment_score":-0.12086284905672072},{"text":"It's meant that number is new to me.","start_word":706,"end_word":713,"sentiment":"negative","sentiment_score":-0.3337306082248688},{"text":"What's that what's that number? 61391216518. Six six one three nine one two one It's Yeah. This is the landline number that 51. we have on our account. No 1800. Under Grivalaya Care Services? Yes. Mhmm. Oh, who's the provider of this one? Only Airtel is a provider for telephone and our Internet. Yeah. But this is the only number that we have, the landline. There are different number registered here, but starting with 0. It's a phone number, not the landline number. Okay. Okay. I just I just tried to call this number if this number is really connected to our main office. The 61661391216518. Yeah. Okay. I just call you again. I Thank okay. Actually, we tried to call that one and someone you. I'm sorry? answered the call. We already tried to call that one, and someone answered the call. It's a male. And he confirmed he he the he's the one who confirmed that the numb forwarding number is correct, and he can receive it. Okay. The five we talked that forwarding number is all settled. Yeah. Can you can you can you just please check that one for me? The one is under. It's not really under her cell. Let me double check again. Hang on. Yeah. Because Dominic is our provider. Yeah. And Dom is the one who called this number, the 61391216518 to confirm the forwarding because he's the one who processed this one. That's why we So thought it's it's the one all who answered settled. Sorry? it? So it's Dom an answer when you call the 626-2139? No? It's a different person? No. I mean, the the one who called this number Ah, okay. to confirm the forwarding So if maybe it's this working. is the number for the this is the number for the school, the 6139. Yeah. Ah, Under this the is the different place number. Yes. Mhmm. Okay. Can you please can you check the 1800, please? Upon checking, we do not have 1800 here. Okay. Okay. Okay. I'll just try to call Doug. Because this is the Yeah. this is our number. Alright. Alright. Thank you. I'll just update Okay. I'll just call again Yeah. if I have any concern. Yeah. Sure.","start_word":714,"end_word":1088,"sentiment":"neutral","sentiment_score":-0.016508979593714078},{"text":"Just Thank give you so this much. call, ma'am. Thank you. You're welcome. Bye. Have a great day.","start_word":1089,"end_word":1106,"sentiment":"positive","sentiment_score":0.5355543477667702}],"average":{"sentiment":"neutral","sentiment_score":-0.019707754198946475}}}}