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hi.","start":26.425,"end":26.824999,"sentiment":"neutral","sentiment_score":0.011532026808708908},{"text":"Can you hear me?","start":26.824999,"end":27.884998,"sentiment":"neutral","sentiment_score":-0.022319563198834658}],"sentiment":"neutral","sentiment_score":-0.0003632640998278343,"channel":1,"num_words":7,"start":22.744999,"end":27.884998},{"sentences":[{"text":"Hello.","start":40.37,"end":40.85,"sentiment":"neutral","sentiment_score":-0.007893535308539867},{"text":"Can you hear me, Sheila?","start":40.85,"end":42.045,"sentiment":"neutral","sentiment_score":-0.0076658565551042555}],"sentiment":"neutral","sentiment_score":-0.007703803014010191,"channel":0,"num_words":6,"start":40.37,"end":42.045},{"sentences":[{"text":"Yeah.","start":43.075,"end":43.395,"sentiment":"neutral","sentiment_score":0.04542981833219528},{"text":"I can hear you.","start":43.395,"end":44.435,"sentiment":"neutral","sentiment_score":0.03170613991096616},{"text":"Yeah.","start":44.435,"end":44.935,"sentiment":"neutral","sentiment_score":0.0368463322520256}],"sentiment":"neutral","sentiment_score":0.034850118371347584,"channel":1,"num_words":6,"start":43.075,"end":44.935},{"sentences":[{"text":"One sec.","start":46.125,"end":47.184998,"sentiment":"neutral","sentiment_score":0.023639637045562267},{"text":"Yeah.","start":47.565,"end":47.885,"sentiment":"neutral","sentiment_score":0.09755472093820572},{"text":"I got you.","start":47.885,"end":48.445,"sentiment":"neutral","sentiment_score":0.10898037254810333},{"text":"I have he's giving a call within a 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a call.","start":54.340935,"end":55.080936,"sentiment":"neutral","sentiment_score":0.011219047009944916}],"sentiment":"neutral","sentiment_score":0.011219047009944916,"channel":0,"num_words":3,"start":54.340935,"end":55.080936},{"sentences":[{"text":"Yep.","start":55.93094,"end":56.43094,"sentiment":"neutral","sentiment_score":0.01182406023144722}],"sentiment":"neutral","sentiment_score":0.01182406023144722,"channel":1,"num_words":1,"start":55.93094,"end":56.43094}]},"summary":{"result":"success","short":"The customer, Shiv, is waiting for a callback aboutPEAKER 130. The agent, Sheila, has difficulty hearing Shiv but eventually connects with him. Shiv is waiting for a return call from someone named Sheila."},"intents":{"segments":[{"text":"He said someone is just to call me back about 03:30. Okay.","start_word":14,"end_word":25,"intents":[{"intent":"Confirm callback time","confidence_score":0.005554242}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. I've got Shiv on the line. He was still waiting a callback. He said someone is just to call me back about 03:30. Okay. Can Alright. I have him on three? One second. Yep. Yeah. One yeah. Yeah.","start_word":0,"end_word":39,"sentiment":"neutral","sentiment_score":-0.03554604575037956},{"text":"Thank you.","start_word":40,"end_word":41,"sentiment":"positive","sentiment_score":0.44708117842674255},{"text":"Hello? Hello? Oh, hi. Can you hear me? Hello. Can you hear me, Sheila? Yeah. I can hear you. Yeah. One sec. Yeah. I got you. I have he's giving a call within a minute. Sure. Sure. Sure. Okay? Yeah. Yep. He's Hello? giving Yeah. me a call. Yep.","start_word":42,"end_word":90,"sentiment":"neutral","sentiment_score":0.04427279904484749}],"average":{"sentiment":"neutral","sentiment_score":0.019502314510724404}}}}