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Yeah. We we can do that. I know that. But will it be chargeable, changing in that? Alright. Okay. Second thing, professional greeting uploads. What is that? Alright. Okay. Okay. Okay. And what is call flow mapping? Right. I understand. I understand. Okay. Alright. And Ross said that this porting of the numbers would take four to six weeks then? UComm. Business com. And during this number, you will be providing me a temporary setup temporary numbers. Okay. So if any customer calls on my number, will that call be going through? So during this so during this temporary period of time, the numbers you'll be providing me, So will we have to share those numbers to the customer or and they will have to call on those numbers? Or So okay. Okay. Okay. So you you mean to say do you mean to say that if I if I call someone, which number will be displayed on that screen? Then the temporary number that number will show up. Alright. And, apparently, if the customer has to call back to me, on which number should they be requiring to call? Nine. I understand the procedure, but this was the question I had in my mind. If I call if I do outgoing call, that other party will be seeing my temporary number. Right? Mhmm. Okay. Okay. And, yeah. Okay. Okay. Okay. I I asked one question for which I couldn't recollect. And what what answer did you give for that? If somebody is on call and if I want to listen to that call without notifying him, is that facility available? I I thought I thought you said that you are still, you know, working on that. Alright. Okay. And okay. What about the pricing? Do I have to talk to you or to us? Yeah. I wanted to ask you about a little more workout on this because we are planning to expand our team. So later on so say, for example, this is now you have given me the code for 11 numbers. Right? Alright. So in total, including that one eight hundred number and 10 direct line numbers, it will be three sixty five in total. Is that so? Per month? No. Okay. Okay. Okay. Perfectly fine. So 330 plus 20Plus15. Okay. And this is x GST. So 365 plus GST. That means somewhere around $400. Okay. Yeah. Yeah. The Ross is listening to us. Right? Yep. Okay. Okay. Ross, give me your you know, the best one. Okay. And if I have to add any any of the number let's take an example. If it is 10 number now and if we want to increase it to 15, like, five more numbers if we want to add, then what should be the estimated amount per month? Two dollar per user? Yes. Yes. I have the quote in front of me. Yeah. I have two yeah. I have the price here. $30 per user. Is that so? Unit price. Yes. And what is this two dollar per user? What is this $2 per user? Local direct inward. Uh-huh. So this quote is for the Lendly number? No. No. No. I I think I mentioned very clearly in the first call that we all have his mobile number. Okay. Ross, can you can you please amend this quote and send it to me with the best price better price than this? Okay. Alright. We'll do. Sorry? As of now yeah. As of now, 10 only as for the current usage, but I'm I'm I'm recruiting people. Okay? So once the team will increase, I will let you know how many numbers to increase. Alright. Step by step. Perfectly fine. Perfectly fine. Okay. You said that feature is already added, and the other features are already there? Okay. Will I be having the dashboard to fetch the report? Lot of lot of reports will be there. Mhmm. Okay. And conference call also is there. Right? Correct. Okay. How many numbers we can so if I'm on call with Ross right now, how many numbers I can add in that conference call from my side? That see, that doesn't happen on a very frequent basis. But sometimes we have to take, you know, two people on conference call. I'm calling the customer, then I have to call to the installer, and then I'm calling someone else. So should be four people on on one call. Even now, I'm calling from the same thing, and I have hired Harry. This is a conference call. Yeah. I understood that. I understood that. Same way same way, you know okay. So there there is no this is this feature is included in that. Right? Right. And this cost includes all the numbers I can call to in Australia. Am I right? The mobile number, landline number, the 1300 number, 1800 number. There are six digits, special numbers also. All included. Alright. Okay. Perfectly fine. Ross, you know what to do now. Okay? Yep. No worries. Right away, like, after the call, I'll send you the new code. That's wonderful. Wonderful. Looking forward for that. Okay? And and if if I I lost one thing. If I don't receive your call, okay, maybe I will I will be on another call or maybe something, you know, end with something. So Mhmm. If you I allow him to chase up with me. Okay? Alright. No worries, man. 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Sir, yeah. Yeah. Yeah. Hello?\n\nAbsolutely fine, mate. How are you? Okay. I have this question. What is auto attendant configuration?\n\nRight. Okay. And what if I want to change it later on? Yeah. We we can do that.\n\nI know that. But will it be chargeable, changing in that? Alright. Okay. Second thing, professional greeting uploads.\n\nWhat is that? Alright. Okay. Okay. Okay.\n\nAnd what is call flow mapping? Right. I understand. I understand. Okay.\n\nAlright. And Ross said that this porting of the numbers would take four to six weeks then? UComm. Business com. And during this number, you will be providing me a temporary setup temporary numbers.\n\nOkay. So if any customer calls on my number, will that call be going through? So during this so during this temporary period of time, the numbers you'll be providing me, So will we have to share those numbers to the customer or and they will have to call on those numbers? Or So okay. Okay.\n\nOkay. So you you mean to say do you mean to say that if I if I call someone, which number will be displayed on that screen? Then the temporary number that number will show up. Alright. And, apparently, if the customer has to call back to me, on which number should they be requiring to call?\n\nNine. I understand the procedure, but this was the question I had in my mind. If I call if I do outgoing call, that other party will be seeing my temporary number. Right? Mhmm.\n\nOkay. Okay. And, yeah. Okay. Okay.\n\nOkay. I I asked one question for which I couldn't recollect. And what what answer did you give for that? If somebody is on call and if I want to listen to that call without notifying him, is that facility available? I I thought I thought you said that you are still, you know, working on that.\n\nAlright. Okay. And okay. What about the pricing? Do I have to talk to you or to us?\n\nYeah. I wanted to ask you about a little more workout on this because we are planning to expand our team. So later on so say, for example, this is now you have given me the code for 11 numbers. Right? Alright.\n\nSo in total, including that one eight hundred number and 10 direct line numbers, it will be three sixty five in total. Is that so? Per month? No. Okay.\n\nOkay. Okay. Perfectly fine. So 330 plus 20Plus15. Okay.\n\nAnd this is x GST. So 365 plus GST. That means somewhere around $400. Okay. Yeah.\n\nYeah. The Ross is listening to us. Right? Yep. Okay.\n\nOkay. Ross, give me your you know, the best one. Okay. And if I have to add any any of the number let's take an example. If it is 10 number now and if we want to increase it to 15, like, five more numbers if we want to add, then what should be the estimated amount per month?\n\nTwo dollar per user? Yes. Yes. I have the quote in front of me. Yeah.\n\nI have two yeah. I have the price here. $30 per user. Is that so? Unit price.\n\nYes. And what is this two dollar per user? What is this $2 per user? Local direct inward. Uh-huh.\n\nSo this quote is for the Lendly number? No. No. No. I I think I mentioned very clearly in the first call that we all have his mobile number.\n\nOkay. Ross, can you can you please amend this quote and send it to me with the best price better price than this? Okay. Alright. We'll do.\n\nSorry? As of now yeah. As of now, 10 only as for the current usage, but I'm I'm I'm recruiting people. Okay? So once the team will increase, I will let you know how many numbers to increase.\n\nAlright. Step by step. Perfectly fine. Perfectly fine. Okay.\n\nYou said that feature is already added, and the other features are already there? Okay. Will I be having the dashboard to fetch the report? Lot of lot of reports will be there. Mhmm.\n\nOkay. And conference call also is there. Right? Correct. Okay.\n\nHow many numbers we can so if I'm on call with Ross right now, how many numbers I can add in that conference call from my side? That see, that doesn't happen on a very frequent basis. But sometimes we have to take, you know, two people on conference call. I'm calling the customer, then I have to call to the installer, and then I'm calling someone else. So should be four people on on one call.\n\nEven now, I'm calling from the same thing, and I have hired Harry. This is a conference call. Yeah. I understood that. I understood that.\n\nSame way same way, you know okay. So there there is no this is this feature is included in that. Right? Right. And this cost includes all the numbers I can call to in Australia.\n\nAm I right? The mobile number, landline number, the 1300 number, 1800 number. There are six digits, special numbers also. All included. Alright.\n\nOkay. Perfectly fine. Ross, you know what to do now. Okay? Yep.\n\nNo worries. Right away, like, after the call, I'll send you the new code. That's wonderful. Wonderful. Looking forward for that.\n\nOkay? And and if if I I lost one thing. If I don't receive your call, okay, maybe I will I will be on another call or maybe something, you know, end with something. So Mhmm. If you I allow him to chase up with me.\n\nOkay? Alright. No worries, man. I'll look.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.025127410888671875},{"text":"Sir, yeah.","start":5.04,"end":6.16,"sentiment":"neutral","sentiment_score":0.07262884080410004},{"text":"Yeah.","start":6.16,"end":6.41,"sentiment":"neutral","sentiment_score":0.0805053859949112},{"text":"Yeah.","start":6.41,"end":6.91,"sentiment":"neutral","sentiment_score":0.07251062989234924},{"text":"Hello?","start":14.145,"end":14.645,"sentiment":"neutral","sentiment_score":0.04039445146918297}],"sentiment":"neutral","sentiment_score":0.060632593308885895,"num_words":6,"start":2.3999999,"end":14.645},{"sentences":[{"text":"Absolutely fine, mate.","start":52.5,"end":53.46,"sentiment":"positive","sentiment_score":0.679003636042277},{"text":"How are you?","start":53.46,"end":59.539997,"sentiment":"neutral","sentiment_score":0.2600056231021881},{"text":"Okay.","start":59.539997,"end":60.039997,"sentiment":"neutral","sentiment_score":0.052750103175640106},{"text":"I have this question.","start":60.179996,"end":61.559998,"sentiment":"neutral","sentiment_score":0.012462492100894451},{"text":"What is auto attendant configuration?","start":62.979996,"end":66.28,"sentiment":"neutral","sentiment_score":0.01379350945353508}],"sentiment":"neutral","sentiment_score":0.18678721226751804,"num_words":16,"start":52.5,"end":66.28},{"sentences":[{"text":"Right.","start":79.275,"end":79.775,"sentiment":"neutral","sentiment_score":0.09213773161172868},{"text":"Okay.","start":86.74,"end":87.22,"sentiment":"neutral","sentiment_score":0.04650159180164337},{"text":"And what if I want to change it later on?","start":87.22,"end":90.6,"sentiment":"neutral","sentiment_score":0.010070239380002021},{"text":"Yeah.","start":94.5,"end":94.82,"sentiment":"neutral","sentiment_score":0.12409460544586182},{"text":"We we can do that.","start":94.82,"end":96.42,"sentiment":"neutral","sentiment_score":0.12189013510942459}],"sentiment":"neutral","sentiment_score":0.05404927767813206,"num_words":18,"start":79.275,"end":96.42},{"sentences":[{"text":"I know that.","start":96.42,"end":97.305,"sentiment":"neutral","sentiment_score":0.03824894316494465},{"text":"But will it be chargeable, changing in that?","start":97.545,"end":100.765,"sentiment":"neutral","sentiment_score":-0.04190086433663964},{"text":"Alright.","start":104.745,"end":105.145,"sentiment":"neutral","sentiment_score":0.04812793433666229},{"text":"Okay.","start":105.145,"end":105.645,"sentiment":"neutral","sentiment_score":0.03908758983016014},{"text":"Second thing, professional greeting 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then?","start":167.895,"end":176.40001,"sentiment":"neutral","sentiment_score":-0.029567783349193633},{"text":"UComm.","start":185.47499,"end":185.97499,"sentiment":"neutral","sentiment_score":-0.013015366159379482},{"text":"Business com.","start":188.59499,"end":189.89499,"sentiment":"neutral","sentiment_score":0.09157384932041168},{"text":"And during this number, you will be providing me a temporary setup temporary numbers.","start":219.665,"end":227.7,"sentiment":"neutral","sentiment_score":0.21440879814326763}],"sentiment":"neutral","sentiment_score":0.07944411800160785,"num_words":34,"start":167.575,"end":227.7},{"sentences":[{"text":"Okay.","start":227.7,"end":228.02,"sentiment":"neutral","sentiment_score":0.09700921922922134},{"text":"So if any customer calls on my number, will that call be going through?","start":228.02,"end":235.32,"sentiment":"neutral","sentiment_score":0.09640941449574061},{"text":"So during this so during this temporary period of time, the numbers you'll be providing me, So will we have to share those numbers to the customer or and they will have to call on those numbers?","start":271.145,"end":284.26,"sentiment":"neutral","sentiment_score":0.01604435149882291},{"text":"Or So okay.","start":284.26,"end":298.41498,"sentiment":"neutral","sentiment_score":0.04802813256780306},{"text":"Okay.","start":332.25,"end":332.49002,"sentiment":"neutral","sentiment_score":0.058999910950660706}],"sentiment":"neutral","sentiment_score":0.04006189886214478,"num_words":56,"start":227.7,"end":332.49002},{"sentences":[{"text":"Okay.","start":332.49002,"end":332.99002,"sentiment":"neutral","sentiment_score":0.08271406590938568},{"text":"So you you mean to say do you mean to say that if I if I call someone, which number will be displayed on that screen?","start":333.13,"end":343.79,"sentiment":"neutral","sentiment_score":-0.01809226334668123},{"text":"Then the temporary number that number will show up.","start":346.495,"end":351.395,"sentiment":"neutral","sentiment_score":0.0006265960012873015},{"text":"Alright.","start":353.455,"end":353.855,"sentiment":"neutral","sentiment_score":0.04910041019320488},{"text":"And, apparently, if the customer has to call back to me, on which number should they be requiring to call?","start":353.855,"end":362.19,"sentiment":"neutral","sentiment_score":-0.038878449238836765}],"sentiment":"neutral","sentiment_score":-0.01948270160835563,"num_words":57,"start":332.49002,"end":362.19},{"sentences":[{"text":"Nine.","start":392.32,"end":392.82,"sentiment":"neutral","sentiment_score":0.02984188124537468},{"text":"I understand the procedure, but this was the question I had in my mind.","start":417.0,"end":422.78,"sentiment":"neutral","sentiment_score":-0.022295854187437465},{"text":"If I call if I do outgoing call, that other party will be seeing my temporary 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yeah.","start":486.53,"end":492.655,"sentiment":"neutral","sentiment_score":0.08546340093016624},{"text":"Okay.","start":492.655,"end":493.135,"sentiment":"neutral","sentiment_score":0.03671547397971153},{"text":"Okay.","start":493.135,"end":493.635,"sentiment":"neutral","sentiment_score":0.02926204726099968}],"sentiment":"neutral","sentiment_score":0.0909471611181895,"num_words":6,"start":484.21002,"end":493.635},{"sentences":[{"text":"Okay.","start":493.935,"end":494.335,"sentiment":"neutral","sentiment_score":0.02090015634894371},{"text":"I I asked one question for which I couldn't recollect.","start":494.335,"end":498.835,"sentiment":"neutral","sentiment_score":-0.04989768601953983},{"text":"And what what answer did you give for that?","start":499.615,"end":502.755,"sentiment":"neutral","sentiment_score":-0.043155733288990125},{"text":"If somebody is on call and if I want to listen to that call without notifying him, is that facility 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us?","start":543.67,"end":545.685,"sentiment":"neutral","sentiment_score":-0.13819677159190177}],"sentiment":"neutral","sentiment_score":-0.0943653563865357,"num_words":18,"start":537.43,"end":545.685},{"sentences":[{"text":"Yeah.","start":554.005,"end":554.40497,"sentiment":"neutral","sentiment_score":-0.09556613117456436},{"text":"I wanted to ask you about a little more workout on this because we are planning to expand our team.","start":554.40497,"end":563.11,"sentiment":"neutral","sentiment_score":0.11996002793312073},{"text":"So later on so say, for example, this is now you have given me the code for 11 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month?","start":590.61,"end":591.26996,"sentiment":"neutral","sentiment_score":0.0005837050266563892},{"text":"No.","start":598.05,"end":598.37,"sentiment":"neutral","sentiment_score":-0.030729593709111217},{"text":"Okay.","start":598.37,"end":598.61,"sentiment":"neutral","sentiment_score":0.04385888949036598}],"sentiment":"neutral","sentiment_score":0.0573852495290339,"num_words":29,"start":578.78503,"end":598.61},{"sentences":[{"text":"Okay.","start":598.61,"end":598.85,"sentiment":"neutral","sentiment_score":0.08553458005189896},{"text":"Okay.","start":598.85,"end":599.08997,"sentiment":"neutral","sentiment_score":0.19788691401481628},{"text":"Perfectly fine.","start":599.08997,"end":599.89,"sentiment":"positive","sentiment_score":0.4546814560890198},{"text":"So 330 plus 20Plus15.","start":599.89,"end":601.885,"sentiment":"neutral","sentiment_score":0.1625525839626789},{"text":"Okay.","start":601.885,"end":602.125,"sentiment":"neutral","sentiment_score":0.10336338728666306}],"sentiment":"neutral","sentiment_score":0.21626201437579262,"num_words":9,"start":598.61,"end":602.125},{"sentences":[{"text":"And this is x GST.","start":602.125,"end":604.045,"sentiment":"neutral","sentiment_score":0.1032207265496254},{"text":"So 365 plus GST.","start":604.045,"end":605.805,"sentiment":"neutral","sentiment_score":0.09080122970044613},{"text":"That means somewhere around $400.","start":605.805,"end":607.90497,"sentiment":"neutral","sentiment_score":0.11392649561166764},{"text":"Okay.","start":609.485,"end":609.985,"sentiment":"neutral","sentiment_score":0.09928399324417114},{"text":"Yeah.","start":615.79,"end":616.29,"sentiment":"neutral","sentiment_score":0.09793008863925934}],"sentiment":"neutral","sentiment_score":0.10288469446823001,"num_words":16,"start":602.125,"end":616.29},{"sentences":[{"text":"Yeah.","start":617.39,"end":617.71,"sentiment":"neutral","sentiment_score":0.10467750579118729},{"text":"The Ross is listening to us.","start":617.71,"end":619.23,"sentiment":"neutral","sentiment_score":0.12469081828991573},{"text":"Right?","start":619.23,"end":619.73,"sentiment":"neutral","sentiment_score":0.0946102738380432},{"text":"Yep.","start":620.67,"end":621.17,"sentiment":"neutral","sentiment_score":0.12552981078624725},{"text":"Okay.","start":622.59,"end":622.91,"sentiment":"neutral","sentiment_score":0.1440742313861847}],"sentiment":"neutral","sentiment_score":0.12170367315411568,"num_words":10,"start":617.39,"end":622.91},{"sentences":[{"text":"Okay.","start":622.91,"end":623.39,"sentiment":"neutral","sentiment_score":0.18321362137794495},{"text":"Ross, give me your you know, the best one.","start":623.39,"end":626.145,"sentiment":"neutral","sentiment_score":0.21079747213257682},{"text":"Okay.","start":626.385,"end":626.625,"sentiment":"neutral","sentiment_score":0.10143253207206726},{"text":"And if I have to add any any of the number let's take an 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me.","start":657.645,"end":659.425,"sentiment":"neutral","sentiment_score":0.07157173147425056},{"text":"Yeah.","start":666.79,"end":667.03,"sentiment":"neutral","sentiment_score":0.029763363301754}],"sentiment":"neutral","sentiment_score":0.04930664313336213,"num_words":15,"start":653.96497,"end":667.03},{"sentences":[{"text":"I have two yeah.","start":667.03,"end":669.67,"sentiment":"neutral","sentiment_score":0.024599545169621706},{"text":"I have the price here.","start":669.67,"end":671.61,"sentiment":"neutral","sentiment_score":0.027265892922878267},{"text":"$30 per user.","start":674.15,"end":675.67,"sentiment":"neutral","sentiment_score":0.02984676758448283},{"text":"Is that so?","start":675.67,"end":676.47003,"sentiment":"neutral","sentiment_score":0.020795354930063088},{"text":"Unit 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number?","start":704.93,"end":707.50995,"sentiment":"neutral","sentiment_score":0.00018924541654996563},{"text":"No.","start":710.685,"end":710.765,"sentiment":"neutral","sentiment_score":-0.1101856678724289},{"text":"No.","start":710.765,"end":710.84503,"sentiment":"neutral","sentiment_score":-0.14566582441329956},{"text":"No.","start":710.84503,"end":711.34503,"sentiment":"neutral","sentiment_score":-0.19797609746456143},{"text":"I I think I mentioned very clearly in the first call that we all have his mobile number.","start":711.805,"end":717.34503,"sentiment":"neutral","sentiment_score":-0.16422429639432165}],"sentiment":"neutral","sentiment_score":-0.11752934350054069,"num_words":29,"start":704.93,"end":717.34503},{"sentences":[{"text":"Okay.","start":730.11,"end":730.61,"sentiment":"neutral","sentiment_score":0.009691670536994934},{"text":"Ross, can you can you please amend this quote and send it to me with the best price better price than this?","start":730.67,"end":737.25,"sentiment":"neutral","sentiment_score":0.04107751117341898},{"text":"Okay.","start":745.325,"end":745.825,"sentiment":"neutral","sentiment_score":0.00971505232155323},{"text":"Alright.","start":745.885,"end":746.205,"sentiment":"neutral","sentiment_score":0.01238568127155304},{"text":"We'll do.","start":746.205,"end":746.945,"sentiment":"neutral","sentiment_score":0.00469646998681128}],"sentiment":"neutral","sentiment_score":0.034995947774775604,"num_words":27,"start":730.11,"end":746.945},{"sentences":[{"text":"Sorry?","start":749.405,"end":749.905,"sentiment":"neutral","sentiment_score":-0.024483008310198784},{"text":"As of now yeah.","start":753.91,"end":754.94995,"sentiment":"neutral","sentiment_score":-0.006735341041348875},{"text":"As of now, 10 only as for the current usage, but I'm I'm I'm recruiting people.","start":754.94995,"end":761.26996,"sentiment":"neutral","sentiment_score":-0.0038888709004822886},{"text":"Okay?","start":761.26996,"end":761.67,"sentiment":"neutral","sentiment_score":0.008092016912996769},{"text":"So once the team will increase, I will let you know how many numbers to increase.","start":761.67,"end":767.05,"sentiment":"neutral","sentiment_score":0.028986646211706102}],"sentiment":"neutral","sentiment_score":0.009427159195183776,"num_words":38,"start":749.405,"end":767.05},{"sentences":[{"text":"Alright.","start":770.115,"end":770.435,"sentiment":"neutral","sentiment_score":0.004297657869756222},{"text":"Step by step.","start":770.435,"end":771.415,"sentiment":"neutral","sentiment_score":0.0686799722413222},{"text":"Perfectly fine.","start":775.39496,"end":776.375,"sentiment":"positive","sentiment_score":0.47860580682754517},{"text":"Perfectly fine.","start":777.315,"end":778.375,"sentiment":"neutral","sentiment_score":0.303849421441555},{"text":"Okay.","start":781.02,"end":781.52,"sentiment":"neutral","sentiment_score":0.03910642489790917}],"sentiment":"neutral","sentiment_score":0.20159493955887026,"num_words":9,"start":770.115,"end":781.52},{"sentences":[{"text":"You said that feature is already added, and the other features are already there?","start":782.06,"end":786.24,"sentiment":"neutral","sentiment_score":0.05506366996892861},{"text":"Okay.","start":786.54,"end":786.86,"sentiment":"neutral","sentiment_score":0.023585554212331772},{"text":"Will I be having the dashboard to fetch the report?","start":786.86,"end":790.16,"sentiment":"neutral","sentiment_score":0.056075928173959254},{"text":"Lot of lot of reports will be there.","start":793.66,"end":795.68,"sentiment":"neutral","sentiment_score":0.05723171052522957},{"text":"Mhmm.","start":805.39496,"end":805.89496,"sentiment":"neutral","sentiment_score":0.017443988472223282}],"sentiment":"neutral","sentiment_score":0.053839232005617195,"num_words":34,"start":782.06,"end":805.89496},{"sentences":[{"text":"Okay.","start":831.005,"end":831.485,"sentiment":"neutral","sentiment_score":0.006782765034586191},{"text":"And conference call also is there.","start":831.485,"end":834.205,"sentiment":"neutral","sentiment_score":0.0156429138345023},{"text":"Right?","start":834.205,"end":834.705,"sentiment":"neutral","sentiment_score":0.020082086324691772},{"text":"Correct.","start":836.95996,"end":837.45996,"sentiment":"neutral","sentiment_score":0.05285295099020004},{"text":"Okay.","start":839.27997,"end":839.68,"sentiment":"neutral","sentiment_score":0.018696796149015427}],"sentiment":"neutral","sentiment_score":0.019227208150550724,"num_words":10,"start":831.005,"end":839.68},{"sentences":[{"text":"How many numbers we can so if I'm on call with Ross right now, how many numbers I can add in that conference call from my side?","start":839.68,"end":853.425,"sentiment":"neutral","sentiment_score":0.019517841093518114},{"text":"That see, that doesn't happen on a very frequent basis.","start":856.605,"end":864.38495,"sentiment":"neutral","sentiment_score":-0.028482553362846375},{"text":"But sometimes we have to take, you know, two people on conference call.","start":865.3,"end":869.46,"sentiment":"neutral","sentiment_score":-0.02130429117152324},{"text":"I'm calling the customer, then I have to call to the installer, and then I'm calling someone else.","start":869.46,"end":874.82,"sentiment":"neutral","sentiment_score":-0.03265522513538599},{"text":"So should be four people on on one call.","start":874.82,"end":878.12,"sentiment":"neutral","sentiment_score":0.005225000540829367}],"sentiment":"neutral","sentiment_score":-0.0074749176221137695,"num_words":77,"start":839.68,"end":878.12},{"sentences":[{"text":"Even now, I'm calling from the same thing, and I have hired Harry.","start":880.555,"end":884.555,"sentiment":"neutral","sentiment_score":0.0352511413108844},{"text":"This is a conference call.","start":884.555,"end":885.935,"sentiment":"neutral","sentiment_score":0.015187236852943898},{"text":"Yeah.","start":887.515,"end":887.675,"sentiment":"neutral","sentiment_score":0.03373735398054123},{"text":"I understood that.","start":887.675,"end":888.47504,"sentiment":"neutral","sentiment_score":0.018565297126770016},{"text":"I understood that.","start":888.47504,"end":889.275,"sentiment":"neutral","sentiment_score":0.004861977572242419}],"sentiment":"neutral","sentiment_score":0.02552880797535181,"num_words":25,"start":880.555,"end":889.275},{"sentences":[{"text":"Same way same way, you know okay.","start":889.275,"end":892.075,"sentiment":"neutral","sentiment_score":0.006011151043432099},{"text":"So there there is no this is this feature is included in that.","start":892.075,"end":896.22003,"sentiment":"neutral","sentiment_score":-0.020752800915103693},{"text":"Right?","start":896.22003,"end":896.72003,"sentiment":"neutral","sentiment_score":0.01729782298207283},{"text":"Right.","start":897.74,"end":898.24,"sentiment":"neutral","sentiment_score":0.023648995906114575},{"text":"And this cost includes all the numbers I can call to in Australia.","start":899.58,"end":905.44,"sentiment":"neutral","sentiment_score":0.03628122792221033}],"sentiment":"neutral","sentiment_score":0.008139840779559954,"num_words":35,"start":889.275,"end":905.44},{"sentences":[{"text":"Am I right?","start":905.5,"end":906.075,"sentiment":"neutral","sentiment_score":0.0307194534689188},{"text":"The mobile number, landline number, the 1300 number, 1800 number.","start":906.315,"end":911.455,"sentiment":"neutral","sentiment_score":0.02071276158094406},{"text":"There are six digits, special numbers also.","start":911.91504,"end":914.815,"sentiment":"neutral","sentiment_score":0.019603111115949496},{"text":"All included.","start":920.01,"end":920.75,"sentiment":"neutral","sentiment_score":0.026191065087914467},{"text":"Alright.","start":920.81,"end":921.31,"sentiment":"neutral","sentiment_score":0.10206326842308044}],"sentiment":"neutral","sentiment_score":0.02569361533159795,"num_words":23,"start":905.5,"end":921.31},{"sentences":[{"text":"Okay.","start":921.61005,"end":922.11005,"sentiment":"neutral","sentiment_score":0.15872883796691897},{"text":"Perfectly fine.","start":922.73004,"end":923.69,"sentiment":"positive","sentiment_score":0.3694384694099426},{"text":"Ross, you know what to do now.","start":923.69,"end":925.21,"sentiment":"neutral","sentiment_score":0.17859026789665222},{"text":"Okay?","start":925.21,"end":925.71,"sentiment":"neutral","sentiment_score":0.11616852879524232},{"text":"Yep.","start":926.57,"end":926.97003,"sentiment":"neutral","sentiment_score":0.12905116379261017}],"sentiment":"neutral","sentiment_score":0.1994131120542685,"num_words":12,"start":921.61005,"end":926.97003},{"sentences":[{"text":"No worries.","start":926.97003,"end":927.61005,"sentiment":"neutral","sentiment_score":0.19802582263946533},{"text":"Right away, like, after the call, I'll send you the new code.","start":927.61005,"end":931.07,"sentiment":"neutral","sentiment_score":0.24037334322929382},{"text":"That's wonderful.","start":931.345,"end":932.465,"sentiment":"positive","sentiment_score":0.6677464544773102},{"text":"Wonderful.","start":932.465,"end":932.965,"sentiment":"positive","sentiment_score":0.6494930982589722},{"text":"Looking forward for 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me.","start":946.27893,"end":948.35895,"sentiment":"neutral","sentiment_score":-0.10602035596966744}],"sentiment":"neutral","sentiment_score":-0.18092446620373623,"num_words":46,"start":934.065,"end":948.35895},{"sentences":[{"text":"Okay?","start":948.35895,"end":948.85895,"sentiment":"neutral","sentiment_score":0.004161965101957321},{"text":"Alright.","start":950.03894,"end":950.43896,"sentiment":"neutral","sentiment_score":0.06822729855775833},{"text":"No worries, man.","start":950.43896,"end":951.23895,"sentiment":"neutral","sentiment_score":0.08688668658336003},{"text":"I'll look.","start":951.23895,"end":951.8989,"sentiment":"neutral","sentiment_score":-0.03768487460911274}],"sentiment":"neutral","sentiment_score":0.036811367741652896,"num_words":7,"start":948.35895,"end":951.8989}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Uh-huh. Carol Robinson. It's okay. Mhmm. So that's for your IVR. Right? So you want IVR, like, press 1 for sales, press 2 for support, those things. Yeah. So that's like implementation cost one thing, and then there is no recurring cost for that. You can you can ask us to change it. No issues. It's part of the package. No. No. No. It's part of the support. Yeah. So that's basically we need either you actually provide us voice messages or we can we can record it for you based on the AI. So for example, let's say thanks for calling our business and we are not available. So all those messages, we can do it via AI or you if you have someone in your team who can do it, then it's good. We can just provide you the script and you can do it. Also, mapping is basically once you agree, we'll sit with you and we'll discuss about the call flow, how we want to actually route the calls when someone calls in. And it's like advanced scenarios. For example, there is a holiday, we will create all those things in the back end. So like all the large corporation, they use the system to automate the calls when they are not available. It's standard, but we we need to check. Who is your current provider? Yeah. So generally, four weeks is very standard. Sometimes they take six weeks because they have to clean clear all your dues, and they can then then they can release the numbers. Okay? So that's what but sometimes we have seen, like, we we got to, like, get it done in within week as well, but four to six is is a standard time across the industry. Okay? But the good thing is we will set up your system so you can start using it. And when we log the porting date, we will cut over to the old numbers and you can start using them. Temporary numbers. Temporary numbers. Yeah. Yeah. Yeah. Yeah. So okay. So so two ways of working. Right? One way is, let's say let's say you want to let's say we got a porting date for maybe July 10. Right? So we actually we can actually enable all the users on July 10 morning. They can use it. But again, sometimes it's like a hurdle because it's new system. They don't know how to use it. So better we actually give them temporary numbers to test it, make sure they know how to make calls, how to receive calls, all those things. And at the time of cut over, we'll just set the numbers and they can start getting the old calls and the old numbers. Okay? So that's how we generally it works. No. No. No. Better no. They are they are only they are mainly for your training your people. Okay? So let's say, make sure all the staff is trained. Okay? So we just need to give them temporary number to test it. Otherwise, we can, like, set up a one hour session with your teams. We can just show them how how the system works. And and at the time of porting, they can actually use it. It's it's up to you how you want to do it. Like, we we are doing one other midsize customer. They are, like, 100 seats medical practice. And they tested the system for a couple of months. Now they're happy. And this month, I think July 9, we're doing the cutover. So they're already using the numbers. And just the cutover, we will just slap them with the old numbers. They will start getting and sending calls via the old numbers, the existing numbers on the porting completed. Okay? Yes. So then the temporary number, the one we give you? Yeah. That's the temporary number we're gonna display. Yeah. So if you start the system if you if you start using the number at the moment. Okay? So we have to use we have to give you a temporary number to use it or you can just use temporary number for the testing. And once all good, then basically, you can start using the production number. Okay. How many users do you have? Nine users. So in my view, what we can do, we can actually give you one account. Right? So you can share that account across the people. They can start make some test calls. And during the during the porting period, they can test it. So they can use the existing system. At the time of cut over, they can just start using the system straight away. That that would be another approach, Harrison. Okay. Yeah. Yeah. It's your exactly. Exactly. Yep. Yep. So if you don't want to do that, I would say a better way, basically, you can actually activate one or two account for testing so that you can train your people on, like, half an hour daily or something. And then once we porting completed, then they can start using the system straight away. Porting is very straightforward job. Once we get the numbers onboarded, within five minutes, they can start using it. Okay? So what we can do, we can create their accounts day before. Okay? And then they can just log in in. Next day, they will come. They will see the old numbers coming to the new account, and it's working smooth. Okay? And we can provide the standby support as well. In case someone have any issues, they can call me directly or they can message us or Teams or email, whatever. So we we can do that. Yeah. In case they are overseas, they can reach out to us on WhatsApp as well. Mhmm. Mhmm. Yeah. I told you. We can give you that that feature, call whispering. No. We can give you. We can give you the facility. Yeah. There are so many new features we are adding. Call whispering is one of that. So definitely we can give you. K? Pricing already gave you. Right? There is not much space. What are you after? Mhmm. Mhmm. Mhmm. I don't know. A code is not in front of me, but whatever whatever you got from Ross, that's the code for you. Yeah. He's here. Yeah. But do we have a code in front of you? Yeah. So just by the way, we I think we gave you the code per user per user. Right? You have the price there. Yeah. So whatever yeah. Yeah. Whatever. Yeah. Yeah. Whatever is there, so that's the price per user. So if you tomorrow, you're going to add 5 more numbers. Sir, come again? That's for your number. That's for the DID. That's for the DID. Yeah. That's for the phone number, like o 309 or whatever number you wanna have. That's for that. And then you then you have additional cost for the mobile number. It's up to you which one you want to go with. You want mobile number? You want yeah. Yeah. Then then you can ignore the 0202 cost. That's not applicable to you. If you don't want local numbers, you can skip that. Yeah. Let's just remove the all the geo number and send the quote with the mobile number. Okay? You want 15 or you want ten, Wilson? How many after you want you're after 15 users or 10 users? Okay. Yep. Okay. No stress. All good. Okay. No issues. We'll we'll send you the quote after this call, and you're okay. Anything else, Vincent? Yep. That's what it is. You want more advanced features now? You want more advanced features now? We recently added the wall board and heat maps as well. So you will see what times mostly calls are coming and all. Those things also added in some AI features we're gonna introduce in next fifteen days time. It's there, but you just we're releasing slowly to customers. Okay? So those AI features will be also there. I don't want to call and fix and also. Yeah. Even we can give capability natively to answer the calls as an agent and transfer the call based on the who is calling, who is not. Okay? So that feature is also gonna come. Yeah. Conference is there. Yeah. Yeah. So those are very basic features. That may be something like a stress test. We don't see any limit so far. Okay. Because other customer didn't ask the speaker before. Yeah. Should be okay. Should be okay. Should be okay. You can test it. 4510. No problems. You can test it also. There is no issue. Yeah. It's included. All included. Okay. Thank you. Thanks, Hassan. Thank you. 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Hello? Uh-huh. Carol Robinson. It's okay.\n\nMhmm. So that's for your IVR. Right? So you want IVR, like, press 1 for sales, press 2 for support, those things. Yeah.\n\nSo that's like implementation cost one thing, and then there is no recurring cost for that. You can you can ask us to change it. No issues. It's part of the package. No.\n\nNo. No. It's part of the support. Yeah. So that's basically we need either you actually provide us voice messages or we can we can record it for you based on the AI.\n\nSo for example, let's say thanks for calling our business and we are not available. So all those messages, we can do it via AI or you if you have someone in your team who can do it, then it's good. We can just provide you the script and you can do it. Also, mapping is basically once you agree, we'll sit with you and we'll discuss about the call flow, how we want to actually route the calls when someone calls in. And it's like advanced scenarios.\n\nFor example, there is a holiday, we will create all those things in the back end. So like all the large corporation, they use the system to automate the calls when they are not available. It's standard, but we we need to check. Who is your current provider? Yeah.\n\nSo generally, four weeks is very standard. Sometimes they take six weeks because they have to clean clear all your dues, and they can then then they can release the numbers. Okay? So that's what but sometimes we have seen, like, we we got to, like, get it done in within week as well, but four to six is is a standard time across the industry. Okay?\n\nBut the good thing is we will set up your system so you can start using it. And when we log the porting date, we will cut over to the old numbers and you can start using them. Temporary numbers. Temporary numbers. Yeah.\n\nYeah. Yeah. Yeah. So okay. So so two ways of working.\n\nRight? One way is, let's say let's say you want to let's say we got a porting date for maybe July 10. Right? So we actually we can actually enable all the users on July 10 morning. They can use it.\n\nBut again, sometimes it's like a hurdle because it's new system. They don't know how to use it. So better we actually give them temporary numbers to test it, make sure they know how to make calls, how to receive calls, all those things. And at the time of cut over, we'll just set the numbers and they can start getting the old calls and the old numbers. Okay?\n\nSo that's how we generally it works. No. No. No. Better no.\n\nThey are they are only they are mainly for your training your people. Okay? So let's say, make sure all the staff is trained. Okay? So we just need to give them temporary number to test it.\n\nOtherwise, we can, like, set up a one hour session with your teams. We can just show them how how the system works. And and at the time of porting, they can actually use it. It's it's up to you how you want to do it. Like, we we are doing one other midsize customer.\n\nThey are, like, 100 seats medical practice. And they tested the system for a couple of months. Now they're happy. And this month, I think July 9, we're doing the cutover. So they're already using the numbers.\n\nAnd just the cutover, we will just slap them with the old numbers. They will start getting and sending calls via the old numbers, the existing numbers on the porting completed. Okay? Yes. So then the temporary number, the one we give you?\n\nYeah. That's the temporary number we're gonna display. Yeah. So if you start the system if you if you start using the number at the moment. Okay?\n\nSo we have to use we have to give you a temporary number to use it or you can just use temporary number for the testing. And once all good, then basically, you can start using the production number. Okay. How many users do you have? Nine users.\n\nSo in my view, what we can do, we can actually give you one account. Right? So you can share that account across the people. They can start make some test calls. And during the during the porting period, they can test it.\n\nSo they can use the existing system. At the time of cut over, they can just start using the system straight away. That that would be another approach, Harrison. Okay. Yeah.\n\nYeah. It's your exactly. Exactly. Yep. Yep.\n\nSo if you don't want to do that, I would say a better way, basically, you can actually activate one or two account for testing so that you can train your people on, like, half an hour daily or something. And then once we porting completed, then they can start using the system straight away. Porting is very straightforward job. Once we get the numbers onboarded, within five minutes, they can start using it. Okay?\n\nSo what we can do, we can create their accounts day before. Okay? And then they can just log in in. Next day, they will come. They will see the old numbers coming to the new account, and it's working smooth.\n\nOkay? And we can provide the standby support as well. In case someone have any issues, they can call me directly or they can message us or Teams or email, whatever. So we we can do that. Yeah.\n\nIn case they are overseas, they can reach out to us on WhatsApp as well. Mhmm. Mhmm. Yeah. I told you.\n\nWe can give you that that feature, call whispering. No. We can give you. We can give you the facility. Yeah.\n\nThere are so many new features we are adding. Call whispering is one of that. So definitely we can give you. K? Pricing already gave you.\n\nRight? There is not much space. What are you after? Mhmm. Mhmm.\n\nMhmm. I don't know. A code is not in front of me, but whatever whatever you got from Ross, that's the code for you. Yeah. He's here.\n\nYeah. But do we have a code in front of you? Yeah. So just by the way, we I think we gave you the code per user per user. Right?\n\nYou have the price there. Yeah. So whatever yeah. Yeah. Whatever.\n\nYeah. Yeah. Whatever is there, so that's the price per user. So if you tomorrow, you're going to add 5 more numbers. Sir, come again?\n\nThat's for your number. That's for the DID. That's for the DID. Yeah. That's for the phone number, like o 309 or whatever number you wanna have.\n\nThat's for that. And then you then you have additional cost for the mobile number. It's up to you which one you want to go with. You want mobile number? You want yeah.\n\nYeah. Then then you can ignore the 0202 cost. That's not applicable to you. If you don't want local numbers, you can skip that. Yeah.\n\nLet's just remove the all the geo number and send the quote with the mobile number. Okay? You want 15 or you want ten, Wilson? How many after you want you're after 15 users or 10 users? Okay.\n\nYep. Okay. No stress. All good. Okay.\n\nNo issues. We'll we'll send you the quote after this call, and you're okay. Anything else, Vincent? Yep. That's what it is.\n\nYou want more advanced features now? You want more advanced features now? We recently added the wall board and heat maps as well. So you will see what times mostly calls are coming and all. Those things also added in some AI features we're gonna introduce in next fifteen days time.\n\nIt's there, but you just we're releasing slowly to customers. Okay? So those AI features will be also there. I don't want to call and fix and also. Yeah.\n\nEven we can give capability natively to answer the calls as an agent and transfer the call based on the who is calling, who is not. Okay? So that feature is also gonna come. Yeah. Conference is there.\n\nYeah. Yeah. So those are very basic features. That may be something like a stress test. We don't see any limit so far.\n\nOkay. Because other customer didn't ask the speaker before. Yeah. Should be okay. Should be okay.\n\nShould be okay. You can test it. 4510. No problems. You can test it also.\n\nThere is no issue. Yeah. It's included. All included. Okay.\n\nThank you. Thanks, Hassan. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.019446099177002907},{"text":"Hello?","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.040469780564308167},{"text":"Uh-huh.","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":0.07346519082784653},{"text":"Carol Robinson.","start":15.04,"end":15.78,"sentiment":"neutral","sentiment_score":0.1589587777853012},{"text":"It's okay.","start":56.79,"end":62.010002,"sentiment":"neutral","sentiment_score":0.15617641946300864}],"sentiment":"neutral","sentiment_score":0.10909306643796819,"num_words":7,"start":0.08,"end":62.010002},{"sentences":[{"text":"Mhmm.","start":67.43,"end":67.93,"sentiment":"neutral","sentiment_score":0.01213575154542923},{"text":"So that's for your IVR.","start":71.125,"end":73.625,"sentiment":"neutral","sentiment_score":0.02939817849546671},{"text":"Right?","start":73.685,"end":74.005,"sentiment":"neutral","sentiment_score":0.032041266560554504},{"text":"So you want IVR, like, press 1 for sales, press 2 for support, those things.","start":74.005,"end":77.945,"sentiment":"neutral","sentiment_score":0.04736670553684234},{"text":"Yeah.","start":80.48499,"end":80.725,"sentiment":"neutral","sentiment_score":0.08989715576171875}],"sentiment":"neutral","sentiment_score":0.043111549973811794,"num_words":23,"start":67.43,"end":80.725},{"sentences":[{"text":"So that's like implementation cost one thing, and then there is no recurring cost for that.","start":80.725,"end":85.465,"sentiment":"neutral","sentiment_score":0.0950104168150574},{"text":"You can you can ask us to change it.","start":91.25,"end":92.770004,"sentiment":"neutral","sentiment_score":0.02732407653497325},{"text":"No issues.","start":92.770004,"end":93.41,"sentiment":"neutral","sentiment_score":0.11660346016287804},{"text":"It's part of the package.","start":93.41,"end":94.630005,"sentiment":"neutral","sentiment_score":0.12475826442241669},{"text":"No.","start":99.665,"end":100.165,"sentiment":"neutral","sentiment_score":-0.10730136185884476}],"sentiment":"neutral","sentiment_score":0.07623576480105068,"num_words":33,"start":80.725,"end":100.165},{"sentences":[{"text":"No.","start":101.025,"end":101.185,"sentiment":"neutral","sentiment_score":-0.16959448158740997},{"text":"No.","start":101.185,"end":101.345,"sentiment":"neutral","sentiment_score":-0.16994521021842957},{"text":"It's part of the support.","start":101.345,"end":102.565,"sentiment":"neutral","sentiment_score":-0.0962119609117508},{"text":"Yeah.","start":111.24,"end":111.479996,"sentiment":"neutral","sentiment_score":0.048006169497966766},{"text":"So that's basically we need either you actually provide us voice messages or we can we can record it for you based on the AI.","start":111.479996,"end":119.659996,"sentiment":"neutral","sentiment_score":0.05041676893830299}],"sentiment":"neutral","sentiment_score":0.014782602926998428,"num_words":33,"start":101.025,"end":119.659996},{"sentences":[{"text":"So for example, let's say thanks for calling our business and we are not available.","start":120.119995,"end":123.799995,"sentiment":"neutral","sentiment_score":0.0489101434747378},{"text":"So all those messages, we can do it via AI or you if you have someone in your team who can do it, then it's good.","start":123.799995,"end":129.335,"sentiment":"neutral","sentiment_score":0.14319571967308337},{"text":"We can just provide you the script and you can do it.","start":129.335,"end":131.595,"sentiment":"neutral","sentiment_score":0.18065935807923475},{"text":"Also, mapping is basically once you agree, we'll sit with you and we'll discuss about the call flow, how we want to actually route the calls when someone calls in.","start":140.52,"end":148.92,"sentiment":"neutral","sentiment_score":0.06331307689348857},{"text":"And it's like advanced scenarios.","start":148.92,"end":150.36,"sentiment":"neutral","sentiment_score":0.02983161062002182}],"sentiment":"neutral","sentiment_score":0.0985591309145093,"num_words":88,"start":120.119995,"end":150.36},{"sentences":[{"text":"For example, there is a holiday, we will create all those things in the back end.","start":150.36,"end":153.825,"sentiment":"neutral","sentiment_score":0.006417817203328013},{"text":"So like all the large corporation, they use the system to automate the calls when they are not available.","start":153.905,"end":158.245,"sentiment":"neutral","sentiment_score":-0.029519054450486835},{"text":"It's standard, but we we need to check.","start":177.83,"end":180.945,"sentiment":"neutral","sentiment_score":-0.057383036240935326},{"text":"Who is your current provider?","start":180.945,"end":182.16501,"sentiment":"neutral","sentiment_score":-0.06844090446829795},{"text":"Yeah.","start":187.185,"end":187.505,"sentiment":"neutral","sentiment_score":-0.022213641554117203}],"sentiment":"neutral","sentiment_score":-0.026156314553654924,"num_words":49,"start":150.36,"end":187.505},{"sentences":[{"text":"So generally, four weeks is very standard.","start":187.505,"end":190.16501,"sentiment":"neutral","sentiment_score":0.07603587742362704},{"text":"Sometimes they take six weeks because they have to clean clear all your dues, and they can then then they can release the numbers.","start":190.225,"end":196.68999,"sentiment":"neutral","sentiment_score":0.04930210509337485},{"text":"Okay?","start":196.82999,"end":197.32999,"sentiment":"neutral","sentiment_score":0.11075153946876526},{"text":"So that's what but sometimes we have seen, like, we we got to, like, get it done in within week as well, but four to six is is a standard time across the industry.","start":197.79,"end":207.73,"sentiment":"neutral","sentiment_score":0.1443186330006403},{"text":"Okay?","start":208.03,"end":208.53,"sentiment":"neutral","sentiment_score":0.18981808423995972}],"sentiment":"neutral","sentiment_score":0.1033269374617445,"num_words":67,"start":187.505,"end":208.53},{"sentences":[{"text":"But the good thing is we will set up your system so you can start using it.","start":209.915,"end":213.595,"sentiment":"positive","sentiment_score":0.6447066156303182},{"text":"And when we log the porting date, we will cut over to the old numbers and you can start using them.","start":213.595,"end":218.095,"sentiment":"positive","sentiment_score":0.385640256461643},{"text":"Temporary numbers.","start":224.56001,"end":225.54001,"sentiment":"neutral","sentiment_score":0.20217959582805634},{"text":"Temporary numbers.","start":225.6,"end":226.56,"sentiment":"neutral","sentiment_score":0.08033796772360802},{"text":"Yeah.","start":226.56,"end":227.06,"sentiment":"neutral","sentiment_score":0.07340515404939651}],"sentiment":"positive","sentiment_score":0.45806739843168925,"num_words":43,"start":209.915,"end":227.06},{"sentences":[{"text":"Yeah.","start":228.08,"end":228.40001,"sentiment":"neutral","sentiment_score":0.09559084475040436},{"text":"Yeah.","start":228.40001,"end":228.90001,"sentiment":"neutral","sentiment_score":0.11097419261932372},{"text":"Yeah.","start":237.72499,"end":238.125,"sentiment":"neutral","sentiment_score":0.09943561255931854},{"text":"So okay.","start":238.125,"end":239.245,"sentiment":"neutral","sentiment_score":0.13449371606111526},{"text":"So so two ways of working.","start":239.245,"end":240.84499,"sentiment":"neutral","sentiment_score":0.1509418065349261}],"sentiment":"neutral","sentiment_score":0.13460353829643942,"num_words":11,"start":228.08,"end":240.84499},{"sentences":[{"text":"Right?","start":240.84499,"end":241.08499,"sentiment":"neutral","sentiment_score":0.13955673575401306},{"text":"One way is, let's say let's say you want to let's say we got a porting date for maybe July 10.","start":241.08499,"end":247.325,"sentiment":"neutral","sentiment_score":0.13499767262311207},{"text":"Right?","start":247.325,"end":247.825,"sentiment":"neutral","sentiment_score":0.17514687776565552},{"text":"So we actually we can actually enable all the users on July 10 morning.","start":248.045,"end":251.805,"sentiment":"positive","sentiment_score":0.33625998560871395},{"text":"They can use it.","start":251.805,"end":252.51,"sentiment":"neutral","sentiment_score":0.23713160306215286}],"sentiment":"neutral","sentiment_score":0.21477612071647878,"num_words":41,"start":240.84499,"end":252.51},{"sentences":[{"text":"But again, sometimes it's like a hurdle because it's new system.","start":252.51,"end":255.62999,"sentiment":"neutral","sentiment_score":-0.22921805422414432},{"text":"They don't know how to use it.","start":255.62999,"end":257.09,"sentiment":"neutral","sentiment_score":-0.2585753755910056},{"text":"So better we actually give them temporary numbers to test it, make sure they know how to make calls, how to receive calls, all those things.","start":257.38998,"end":263.49,"sentiment":"neutral","sentiment_score":0.009850193388186969},{"text":"And at the time of cut over, we'll just set the numbers and they can start getting the old calls and the old numbers.","start":263.63,"end":268.395,"sentiment":"neutral","sentiment_score":-0.03528509630511204},{"text":"Okay?","start":268.875,"end":269.375,"sentiment":"neutral","sentiment_score":0.04395041614770889}],"sentiment":"neutral","sentiment_score":-0.07069874047369197,"num_words":69,"start":252.51,"end":269.375},{"sentences":[{"text":"So that's how we generally it works.","start":269.675,"end":271.455,"sentiment":"neutral","sentiment_score":0.08472600845353943},{"text":"No.","start":283.25998,"end":283.5,"sentiment":"neutral","sentiment_score":-0.10605604946613312},{"text":"No.","start":283.5,"end":283.66,"sentiment":"neutral","sentiment_score":-0.12159331142902374},{"text":"No.","start":283.66,"end":283.9,"sentiment":"neutral","sentiment_score":-0.12728053331375122},{"text":"Better no.","start":283.9,"end":284.69998,"sentiment":"neutral","sentiment_score":-0.024098185822367668}],"sentiment":"neutral","sentiment_score":0.015829649443427723,"num_words":12,"start":269.675,"end":284.69998},{"sentences":[{"text":"They are they are only they are mainly for your training your people.","start":284.69998,"end":287.75998,"sentiment":"neutral","sentiment_score":0.03484924194904474},{"text":"Okay?","start":287.9,"end":288.3,"sentiment":"neutral","sentiment_score":0.05602571740746498},{"text":"So let's say, make sure all the staff is trained.","start":288.3,"end":291.52,"sentiment":"neutral","sentiment_score":0.07224358133971691},{"text":"Okay?","start":291.58,"end":291.97998,"sentiment":"neutral","sentiment_score":0.07825934141874313},{"text":"So we just need to give them temporary number to test it.","start":291.97998,"end":295.12,"sentiment":"neutral","sentiment_score":0.11109467782080173}],"sentiment":"neutral","sentiment_score":0.07142965274082648,"num_words":37,"start":284.69998,"end":295.12},{"sentences":[{"text":"Otherwise, we can, like, set up a one hour session with your teams.","start":296.125,"end":299.325,"sentiment":"neutral","sentiment_score":0.11046881400621854},{"text":"We can just show them how how the system works.","start":299.325,"end":301.745,"sentiment":"positive","sentiment_score":0.49727317988872527},{"text":"And and at the time of porting, they can actually use it.","start":302.125,"end":305.085,"sentiment":"positive","sentiment_score":0.4710101584593455},{"text":"It's it's up to you how you want to do it.","start":305.085,"end":306.605,"sentiment":"positive","sentiment_score":0.43106639927083795},{"text":"Like, we we are doing one other midsize customer.","start":306.605,"end":309.165,"sentiment":"neutral","sentiment_score":0.2802230401171578}],"sentiment":"positive","sentiment_score":0.3513579279184341,"num_words":55,"start":296.125,"end":309.165},{"sentences":[{"text":"They are, like, 100 seats medical practice.","start":309.165,"end":311.265,"sentiment":"neutral","sentiment_score":0.1666645226734025},{"text":"And they tested the system for a couple of months.","start":311.84,"end":314.4,"sentiment":"neutral","sentiment_score":0.33255411982536315},{"text":"Now they're happy.","start":314.4,"end":315.37997,"sentiment":"positive","sentiment_score":0.7430969079335531},{"text":"And this month, I think July 9, we're doing the cutover.","start":315.84,"end":319.13998,"sentiment":"neutral","sentiment_score":0.17198068309913983},{"text":"So they're already using the numbers.","start":319.52,"end":321.36,"sentiment":"neutral","sentiment_score":0.20127099504073462}],"sentiment":"neutral","sentiment_score":0.26542965040819066,"num_words":37,"start":309.165,"end":321.36},{"sentences":[{"text":"And just the cutover, we will just slap them with the old numbers.","start":321.36,"end":325.13998,"sentiment":"neutral","sentiment_score":-0.02086363811619007},{"text":"They will start getting and sending calls via the old numbers, the existing numbers on the porting completed.","start":325.525,"end":330.025,"sentiment":"neutral","sentiment_score":0.09734882497125202},{"text":"Okay?","start":331.04498,"end":331.54498,"sentiment":"neutral","sentiment_score":0.0659642219543457},{"text":"Yes.","start":333.125,"end":333.625,"sentiment":"neutral","sentiment_score":0.07483817636966705},{"text":"So then the temporary number, the one we give you?","start":344.98,"end":347.72,"sentiment":"neutral","sentiment_score":-0.01772313630208373}],"sentiment":"neutral","sentiment_score":0.03359587416919165,"num_words":43,"start":321.36,"end":347.72},{"sentences":[{"text":"Yeah.","start":348.5,"end":348.74,"sentiment":"neutral","sentiment_score":0.007058607414364815},{"text":"That's the temporary number we're gonna display.","start":348.74,"end":350.76,"sentiment":"neutral","sentiment_score":0.00878508239319282},{"text":"Yeah.","start":351.62,"end":352.12,"sentiment":"neutral","sentiment_score":0.02706003189086914},{"text":"So if you start the system if you if you start using the number at the moment.","start":362.30502,"end":374.4,"sentiment":"neutral","sentiment_score":-0.01758661712793743},{"text":"Okay?","start":374.4,"end":374.9,"sentiment":"neutral","sentiment_score":0.00114373117685318}],"sentiment":"neutral","sentiment_score":-0.00748942755335183,"num_words":27,"start":348.5,"end":374.9},{"sentences":[{"text":"So we have to use we have to give you a temporary number to use it or you can just use temporary number for the testing.","start":375.28,"end":381.48502,"sentiment":"neutral","sentiment_score":0.05376321736436624},{"text":"And once all good, then basically, you can start using the production number.","start":381.945,"end":387.645,"sentiment":"neutral","sentiment_score":0.24352558530293977},{"text":"Okay.","start":388.025,"end":388.525,"sentiment":"neutral","sentiment_score":0.05205351859331131},{"text":"How many users do you have?","start":389.225,"end":390.765,"sentiment":"neutral","sentiment_score":0.02998086034009854},{"text":"Nine users.","start":393.57,"end":394.31,"sentiment":"neutral","sentiment_score":0.04496479779481888}],"sentiment":"neutral","sentiment_score":0.10178217784656833,"num_words":48,"start":375.28,"end":394.31},{"sentences":[{"text":"So in my view, what we can do, we can actually give you one account.","start":394.61002,"end":397.99002,"sentiment":"neutral","sentiment_score":0.1777753159403801},{"text":"Right?","start":398.05002,"end":398.37,"sentiment":"neutral","sentiment_score":0.1952773481607437},{"text":"So you can share that account across the people.","start":398.37,"end":400.37,"sentiment":"neutral","sentiment_score":0.2661197500096427},{"text":"They can start make some test calls.","start":400.37,"end":402.31,"sentiment":"neutral","sentiment_score":0.22650936671665736},{"text":"And during the during the porting period, they can test it.","start":402.69,"end":405.41,"sentiment":"neutral","sentiment_score":0.20104451883922925}],"sentiment":"neutral","sentiment_score":0.21055907236282215,"num_words":43,"start":394.61002,"end":405.41},{"sentences":[{"text":"So they can use the existing system.","start":405.41,"end":407.01,"sentiment":"neutral","sentiment_score":0.2973605181489672},{"text":"At the time of cut over, they can just start using the system straight away.","start":407.01,"end":410.955,"sentiment":"neutral","sentiment_score":0.2719695140918096},{"text":"That that would be another approach, Harrison.","start":410.955,"end":413.695,"sentiment":"neutral","sentiment_score":0.1367151758500508},{"text":"Okay.","start":414.955,"end":415.455,"sentiment":"neutral","sentiment_score":0.08165881782770157},{"text":"Yeah.","start":420.155,"end":420.655,"sentiment":"neutral","sentiment_score":-0.02248200587928295}],"sentiment":"neutral","sentiment_score":0.23152417359092542,"num_words":31,"start":405.41,"end":420.655},{"sentences":[{"text":"Yeah.","start":423.08002,"end":423.58002,"sentiment":"neutral","sentiment_score":-0.043883226811885834},{"text":"It's your exactly.","start":423.72,"end":432.38,"sentiment":"neutral","sentiment_score":0.025774855787555378},{"text":"Exactly.","start":432.84,"end":433.34,"sentiment":"neutral","sentiment_score":0.13023154437541962},{"text":"Yep.","start":433.64,"end":434.14,"sentiment":"neutral","sentiment_score":0.16903875768184662},{"text":"Yep.","start":435.575,"end":436.075,"sentiment":"neutral","sentiment_score":0.20185691118240356}],"sentiment":"neutral","sentiment_score":0.07636693625577859,"num_words":7,"start":423.08002,"end":436.075},{"sentences":[{"text":"So if you don't want to do that, I would say a better way, basically, you can actually activate one or two account for testing so that you can train your people on, like, half an hour daily or something.","start":437.17502,"end":449.25,"sentiment":"neutral","sentiment_score":0.22233669774141163},{"text":"And then once we porting completed, then they can start using the system straight away.","start":449.49,"end":453.81,"sentiment":"positive","sentiment_score":0.44486525853474934},{"text":"Porting is very straightforward job.","start":453.81,"end":455.33,"sentiment":"positive","sentiment_score":0.6849977850914002},{"text":"Once we get the numbers onboarded, within five minutes, they can start using it.","start":455.33,"end":460.07,"sentiment":"positive","sentiment_score":0.5588108471461705},{"text":"Okay?","start":461.09,"end":461.59,"sentiment":"positive","sentiment_score":0.39679133892059326}],"sentiment":"positive","sentiment_score":0.3628210521613558,"num_words":75,"start":437.17502,"end":461.59},{"sentences":[{"text":"So what we can do, we can create their accounts day before.","start":461.82498,"end":464.885,"sentiment":"positive","sentiment_score":0.4539140338699023},{"text":"Okay?","start":465.185,"end":465.585,"sentiment":"positive","sentiment_score":0.35734179615974426},{"text":"And then they can just log in in.","start":465.585,"end":467.585,"sentiment":"positive","sentiment_score":0.38949768245220184},{"text":"Next day, they will come.","start":467.585,"end":468.465,"sentiment":"positive","sentiment_score":0.5442667126655578},{"text":"They will see the old numbers coming to the new account, and it's working smooth.","start":468.465,"end":472.485,"sentiment":"positive","sentiment_score":0.6701363801956177}],"sentiment":"positive","sentiment_score":0.5291139250848351,"num_words":41,"start":461.82498,"end":472.485},{"sentences":[{"text":"Okay?","start":472.945,"end":473.445,"sentiment":"positive","sentiment_score":0.4904838800430298},{"text":"And we can provide the standby support as well.","start":473.9,"end":475.9,"sentiment":"positive","sentiment_score":0.4458979268868764},{"text":"In case someone have any issues, they can call me directly or they can message us or Teams or email, whatever.","start":475.9,"end":480.46002,"sentiment":"neutral","sentiment_score":0.20012954693465007},{"text":"So we we can do that.","start":480.46002,"end":481.92,"sentiment":"neutral","sentiment_score":0.278918797771136},{"text":"Yeah.","start":484.22,"end":484.72,"sentiment":"neutral","sentiment_score":0.15192300081253052}],"sentiment":"neutral","sentiment_score":0.27715056566031354,"num_words":38,"start":472.945,"end":484.72},{"sentences":[{"text":"In case they are overseas, they can reach out to us on WhatsApp as well.","start":487.29498,"end":490.435,"sentiment":"neutral","sentiment_score":0.1305918256441752},{"text":"Mhmm.","start":500.01498,"end":500.51498,"sentiment":"neutral","sentiment_score":-0.03137992322444916},{"text":"Mhmm.","start":501.87,"end":502.37,"sentiment":"neutral","sentiment_score":-0.025020094588398933},{"text":"Yeah.","start":514.43,"end":514.83,"sentiment":"neutral","sentiment_score":0.01565408706665039},{"text":"I told you.","start":514.83,"end":515.47,"sentiment":"neutral","sentiment_score":0.0077345216025908785}],"sentiment":"neutral","sentiment_score":0.09244452470115253,"num_words":21,"start":487.29498,"end":515.47},{"sentences":[{"text":"We can give you that that feature, call whispering.","start":515.47,"end":526.965,"sentiment":"neutral","sentiment_score":0.052841399485866226},{"text":"No.","start":526.965,"end":527.205,"sentiment":"neutral","sentiment_score":-0.14967408776283264},{"text":"We can give you.","start":527.205,"end":527.845,"sentiment":"neutral","sentiment_score":-0.031926135532557964},{"text":"We can give you the facility.","start":527.845,"end":528.965,"sentiment":"neutral","sentiment_score":0.07312808558344841},{"text":"Yeah.","start":528.965,"end":529.125,"sentiment":"neutral","sentiment_score":0.12291601300239564}],"sentiment":"neutral","sentiment_score":0.03618469009441989,"num_words":21,"start":515.47,"end":529.125},{"sentences":[{"text":"There are so many new features we are adding.","start":529.125,"end":530.885,"sentiment":"neutral","sentiment_score":0.2722034653027852},{"text":"Call whispering is one of that.","start":530.885,"end":532.56,"sentiment":"neutral","sentiment_score":0.17288886258999506},{"text":"So definitely we can give you.","start":532.88,"end":540.98,"sentiment":"neutral","sentiment_score":0.11899917634824912},{"text":"K?","start":543.76,"end":544.26,"sentiment":"neutral","sentiment_score":-0.1095222905278206},{"text":"Pricing already gave you.","start":547.04,"end":548.16,"sentiment":"neutral","sentiment_score":-0.2168075069785118}],"sentiment":"neutral","sentiment_score":0.12401565780433324,"num_words":26,"start":529.125,"end":548.16},{"sentences":[{"text":"Right?","start":548.16,"end":548.505,"sentiment":"neutral","sentiment_score":-0.2190483510494232},{"text":"There is not much space.","start":548.585,"end":549.74,"sentiment":"negative","sentiment_score":-0.5112593054771424},{"text":"What are you after?","start":549.74,"end":550.84503,"sentiment":"neutral","sentiment_score":-0.32096099108457565},{"text":"Mhmm.","start":575.36005,"end":575.86005,"sentiment":"neutral","sentiment_score":0.03019838035106659},{"text":"Mhmm.","start":576.56,"end":577.06,"sentiment":"neutral","sentiment_score":0.030263133347034454}],"sentiment":"neutral","sentiment_score":-0.3332272774229447,"num_words":12,"start":548.16,"end":577.06},{"sentences":[{"text":"Mhmm.","start":590.055,"end":590.555,"sentiment":"neutral","sentiment_score":0.02180447429418564},{"text":"I don't know.","start":590.91,"end":591.47,"sentiment":"neutral","sentiment_score":-0.06658312305808067},{"text":"A code is not in front of me, but whatever whatever you got from Ross, that's the code for you.","start":591.47,"end":596.20996,"sentiment":"neutral","sentiment_score":-0.041045410092920065},{"text":"Yeah.","start":620.2,"end":620.51996,"sentiment":"neutral","sentiment_score":0.1036735326051712},{"text":"He's here.","start":620.51996,"end":620.92,"sentiment":"neutral","sentiment_score":0.11182102560997009}],"sentiment":"neutral","sentiment_score":-0.024871759737531345,"num_words":27,"start":590.055,"end":620.92},{"sentences":[{"text":"Yeah.","start":620.92,"end":621.42,"sentiment":"neutral","sentiment_score":0.1282258182764053},{"text":"But do we have a code in front of you?","start":653.69995,"end":655.72,"sentiment":"neutral","sentiment_score":-0.0009605414234101772},{"text":"Yeah.","start":659.725,"end":659.965,"sentiment":"neutral","sentiment_score":0.0793880820274353},{"text":"So just by the way, we I think we gave you the code per user per user.","start":659.965,"end":663.565,"sentiment":"neutral","sentiment_score":0.0552531943163451},{"text":"Right?","start":663.565,"end":664.065,"sentiment":"neutral","sentiment_score":0.0404200442135334}],"sentiment":"neutral","sentiment_score":0.039257761122037965,"num_words":30,"start":620.92,"end":664.065},{"sentences":[{"text":"You have the price there.","start":666.285,"end":667.505,"sentiment":"neutral","sentiment_score":0.021643178164958955},{"text":"Yeah.","start":674.57,"end":674.81,"sentiment":"neutral","sentiment_score":0.026576228439807892},{"text":"So whatever yeah.","start":674.81,"end":676.81,"sentiment":"neutral","sentiment_score":0.019727679590384167},{"text":"Yeah.","start":676.81,"end":676.97,"sentiment":"neutral","sentiment_score":0.023413505405187607},{"text":"Whatever.","start":676.97,"end":677.45,"sentiment":"neutral","sentiment_score":0.026515774428844452}],"sentiment":"neutral","sentiment_score":0.0221731307154352,"num_words":11,"start":666.285,"end":677.45},{"sentences":[{"text":"Yeah.","start":677.45,"end":677.77,"sentiment":"neutral","sentiment_score":0.04468940943479538},{"text":"Yeah.","start":677.77,"end":678.01,"sentiment":"neutral","sentiment_score":0.0439838208258152},{"text":"Whatever is there, so that's the price per user.","start":678.01,"end":680.51,"sentiment":"neutral","sentiment_score":0.042946754644314446},{"text":"So if you tomorrow, you're going to add 5 more numbers.","start":680.73,"end":683.23,"sentiment":"neutral","sentiment_score":0.04858432117510925},{"text":"Sir, come again?","start":684.33,"end":685.31,"sentiment":"neutral","sentiment_score":-0.013777808596690496}],"sentiment":"neutral","sentiment_score":0.038731525167822835,"num_words":25,"start":677.45,"end":685.31},{"sentences":[{"text":"That's for your number.","start":689.805,"end":690.685,"sentiment":"neutral","sentiment_score":0.03402187488973141},{"text":"That's for the DID.","start":690.685,"end":691.72504,"sentiment":"neutral","sentiment_score":0.03583341836929321},{"text":"That's for the DID.","start":691.72504,"end":692.78503,"sentiment":"neutral","sentiment_score":0.0183899630792439},{"text":"Yeah.","start":692.925,"end":693.165,"sentiment":"neutral","sentiment_score":0.03667490929365158},{"text":"That's for the phone number, like o 309 or whatever number you wanna have.","start":693.165,"end":696.625,"sentiment":"neutral","sentiment_score":0.019243679774392928}],"sentiment":"neutral","sentiment_score":0.02440990561067506,"num_words":27,"start":689.805,"end":696.625},{"sentences":[{"text":"That's for that.","start":696.685,"end":697.325,"sentiment":"neutral","sentiment_score":0.008246980917950472},{"text":"And then you then you have additional cost for the mobile number.","start":697.325,"end":699.565,"sentiment":"neutral","sentiment_score":0.0014654873715092738},{"text":"It's up to you which one you want to go with.","start":699.565,"end":701.46,"sentiment":"neutral","sentiment_score":0.01651667414063757},{"text":"You want mobile number?","start":705.22003,"end":706.42004,"sentiment":"neutral","sentiment_score":0.00046966911759227514},{"text":"You want yeah.","start":706.42004,"end":708.84,"sentiment":"neutral","sentiment_score":-0.007349943742156029}],"sentiment":"neutral","sentiment_score":0.006176940969784151,"num_words":33,"start":696.685,"end":708.84},{"sentences":[{"text":"Yeah.","start":717.795,"end":718.035,"sentiment":"neutral","sentiment_score":-0.06989990174770355},{"text":"Then then you can ignore the 0202 cost.","start":718.035,"end":720.19495,"sentiment":"neutral","sentiment_score":-0.12691414169967175},{"text":"That's not applicable to you.","start":720.19495,"end":722.295,"sentiment":"neutral","sentiment_score":-0.20630623400211334},{"text":"If you don't want local numbers, you can skip that.","start":722.51495,"end":725.975,"sentiment":"neutral","sentiment_score":-0.14235453084111213},{"text":"Yeah.","start":738.07,"end":738.31,"sentiment":"neutral","sentiment_score":0.00971487443894148}],"sentiment":"neutral","sentiment_score":-0.14122298557311297,"num_words":25,"start":717.795,"end":738.31},{"sentences":[{"text":"Let's just remove the all the geo number and send the quote with the mobile number.","start":738.31,"end":743.355,"sentiment":"neutral","sentiment_score":0.007871582813095301},{"text":"Okay?","start":743.355,"end":743.855,"sentiment":"neutral","sentiment_score":0.01627185381948948},{"text":"You want 15 or you want ten, Wilson?","start":745.515,"end":747.855,"sentiment":"neutral","sentiment_score":0.0036784662515856326},{"text":"How many after you want you're after 15 users or 10 users?","start":750.15497,"end":753.295,"sentiment":"neutral","sentiment_score":-0.011036264710128307},{"text":"Okay.","start":757.25,"end":757.75,"sentiment":"neutral","sentiment_score":0.00012433063238859177}],"sentiment":"neutral","sentiment_score":0.0010351069198039017,"num_words":38,"start":738.31,"end":757.75},{"sentences":[{"text":"Yep.","start":767.25,"end":767.57,"sentiment":"neutral","sentiment_score":0.07897026836872101},{"text":"Okay.","start":767.57,"end":768.05,"sentiment":"neutral","sentiment_score":0.10915463417768478},{"text":"No stress.","start":768.05,"end":768.61,"sentiment":"neutral","sentiment_score":0.14535948634147644},{"text":"All good.","start":768.61,"end":769.27,"sentiment":"neutral","sentiment_score":0.3300638943910599},{"text":"Okay.","start":769.785,"end":770.02496,"sentiment":"neutral","sentiment_score":0.11138131469488144}],"sentiment":"neutral","sentiment_score":0.17862185410090856,"num_words":7,"start":767.25,"end":770.02496},{"sentences":[{"text":"No issues.","start":770.02496,"end":770.505,"sentiment":"neutral","sentiment_score":0.01820686087012291},{"text":"We'll we'll send you the quote after this call, and you're okay.","start":770.505,"end":773.40497,"sentiment":"neutral","sentiment_score":0.13367903977632523},{"text":"Anything else, Vincent?","start":777.385,"end":778.52496,"sentiment":"neutral","sentiment_score":0.22383301456769308},{"text":"Yep.","start":791.18,"end":791.66003,"sentiment":"neutral","sentiment_score":0.0655297338962555},{"text":"That's what it is.","start":791.66003,"end":792.64,"sentiment":"neutral","sentiment_score":0.0707495640963316}],"sentiment":"neutral","sentiment_score":0.12093587422912772,"num_words":22,"start":770.02496,"end":792.64},{"sentences":[{"text":"You want more advanced features now?","start":793.34,"end":795.44,"sentiment":"neutral","sentiment_score":0.05353164238234361},{"text":"You want more advanced features now?","start":795.82,"end":797.5,"sentiment":"neutral","sentiment_score":0.04823044283936421},{"text":"We recently added the wall board and heat maps as well.","start":797.5,"end":800.825,"sentiment":"neutral","sentiment_score":0.12967794727195392},{"text":"So you will see what times mostly calls are coming and all.","start":800.825,"end":804.205,"sentiment":"neutral","sentiment_score":0.0851764902472496},{"text":"Those things also added in some AI features we're gonna introduce in next fifteen days time.","start":804.505,"end":809.225,"sentiment":"neutral","sentiment_score":0.06238040328025818}],"sentiment":"neutral","sentiment_score":0.07955361307397776,"num_words":51,"start":793.34,"end":809.225},{"sentences":[{"text":"It's there, but you just we're releasing slowly to customers.","start":809.225,"end":813.99,"sentiment":"neutral","sentiment_score":0.04384744502604008},{"text":"Okay?","start":813.99,"end":814.39,"sentiment":"neutral","sentiment_score":0.05711974948644638},{"text":"So those AI features will be also there.","start":814.39,"end":816.49,"sentiment":"neutral","sentiment_score":0.07555861305445433},{"text":"I don't want to call and fix and also.","start":817.91,"end":819.43,"sentiment":"negative","sentiment_score":-0.3873118691974216},{"text":"Yeah.","start":819.43,"end":819.93,"sentiment":"neutral","sentiment_score":-0.0740584135055542}],"sentiment":"neutral","sentiment_score":-0.08482076317585747,"num_words":29,"start":809.225,"end":819.93},{"sentences":[{"text":"Even we can give capability natively to answer the calls as an agent and transfer the call based on the who is calling, who is not.","start":820.55,"end":828.305,"sentiment":"neutral","sentiment_score":-0.006018696567760064},{"text":"Okay?","start":829.005,"end":829.505,"sentiment":"neutral","sentiment_score":0.008371484465897083},{"text":"So that feature is also gonna come.","start":829.565,"end":831.505,"sentiment":"neutral","sentiment_score":0.01063261620168175},{"text":"Yeah.","start":835.885,"end":836.205,"sentiment":"neutral","sentiment_score":0.024999180808663368},{"text":"Conference is there.","start":836.205,"end":837.08496,"sentiment":"neutral","sentiment_score":0.032886253048976265}],"sentiment":"neutral","sentiment_score":0.001315042817671048,"num_words":38,"start":820.55,"end":837.08496},{"sentences":[{"text":"Yeah.","start":837.08496,"end":837.58496,"sentiment":"neutral","sentiment_score":0.029840925708413124},{"text":"Yeah.","start":837.805,"end":838.305,"sentiment":"neutral","sentiment_score":0.025361113250255585},{"text":"So those are very basic features.","start":839.43,"end":841.21,"sentiment":"neutral","sentiment_score":0.011588763600836197},{"text":"That may be something like a stress test.","start":855.125,"end":857.205,"sentiment":"neutral","sentiment_score":-0.03806805866770446},{"text":"We don't see any limit so far.","start":857.205,"end":859.385,"sentiment":"neutral","sentiment_score":-0.08882848066943032}],"sentiment":"neutral","sentiment_score":-0.03485257449843313,"num_words":23,"start":837.08496,"end":859.385},{"sentences":[{"text":"Okay.","start":859.525,"end":859.925,"sentiment":"neutral","sentiment_score":-0.0041421325877308846},{"text":"Because other customer didn't ask the speaker before.","start":859.925,"end":863.305,"sentiment":"neutral","sentiment_score":-0.027540236245840788},{"text":"Yeah.","start":865.045,"end":865.545,"sentiment":"neutral","sentiment_score":-0.004905012436211109},{"text":"Should be okay.","start":873.08,"end":873.98,"sentiment":"neutral","sentiment_score":-0.04279786224166552},{"text":"Should be okay.","start":874.44,"end":875.24,"sentiment":"neutral","sentiment_score":-0.010718255924681822}],"sentiment":"neutral","sentiment_score":-0.024369836843106896,"num_words":16,"start":859.525,"end":875.24},{"sentences":[{"text":"Should be okay.","start":875.24,"end":875.8,"sentiment":"neutral","sentiment_score":0.0033772833024462066},{"text":"You can test it.","start":875.8,"end":876.94,"sentiment":"neutral","sentiment_score":0.00891852774657309},{"text":"4510.","start":877.8,"end":878.51996,"sentiment":"neutral","sentiment_score":0.011631246656179428},{"text":"No problems.","start":878.51996,"end":879.08,"sentiment":"neutral","sentiment_score":0.10918407142162323},{"text":"You can test it also.","start":879.08,"end":880.04,"sentiment":"neutral","sentiment_score":0.10313909202814102}],"sentiment":"neutral","sentiment_score":0.052766720702250795,"num_words":15,"start":875.24,"end":880.04},{"sentences":[{"text":"There is no issue.","start":880.04,"end":880.905,"sentiment":"neutral","sentiment_score":0.09958382323384285},{"text":"Yeah.","start":911.865,"end":912.185,"sentiment":"neutral","sentiment_score":0.026387164369225505},{"text":"It's included.","start":912.185,"end":912.845,"sentiment":"neutral","sentiment_score":0.02838013507425785},{"text":"All included.","start":917.625,"end":918.365,"sentiment":"neutral","sentiment_score":0.025198898278176785},{"text":"Okay.","start":933.17,"end":933.41,"sentiment":"positive","sentiment_score":0.38040274381637573}],"sentiment":"neutral","sentiment_score":0.09122832678258419,"num_words":10,"start":880.04,"end":933.41},{"sentences":[{"text":"Thank you.","start":933.41,"end":934.29,"sentiment":"positive","sentiment_score":0.5849162340164185},{"text":"Thanks, Hassan.","start":934.29,"end":935.01,"sentiment":"positive","sentiment_score":0.4060825705528259},{"text":"Thank you.","start":935.01,"end":935.595,"sentiment":"positive","sentiment_score":0.4220878332853317},{"text":"Bye.","start":943.035,"end":943.535,"sentiment":"neutral","sentiment_score":-0.17375695705413818}],"sentiment":"positive","sentiment_score":0.37891661695071627,"num_words":7,"start":933.41,"end":943.535}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Sir, yeah. Yeah. Yeah.\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Uh-huh. Carol Robinson.\n\nChannel 0: Absolutely fine, mate. How\n\nChannel 1: It's\n\nChannel 0: are you? Okay. I have this question.\n\nChannel 1: okay.\n\nChannel 0: What is auto attendant configuration?\n\nChannel 1: Mhmm. So that's for your IVR. Right? So you want IVR, like, press 1 for sales, press 2 for support, those things.\n\nChannel 0: Right.\n\nChannel 1: Yeah. So that's like implementation cost one thing, and then there is no recurring cost for that.\n\nChannel 0: Okay. And what if I want to change it later on?\n\nChannel 1: You can you can ask us to change it. No issues. It's part of the package.\n\nChannel 0: Yeah. We we can do that. I know that. But will it be chargeable, changing\n\nChannel 1: No.\n\nChannel 0: in that?\n\nChannel 1: No. No. It's part of the support.\n\nChannel 0: Alright. Okay. Second thing, professional greeting uploads. What is that?\n\nChannel 1: Yeah. So that's basically we need either you actually provide us voice messages or we can we can record it for you based on the AI. So for example, let's say thanks for calling our business and we are not available. So all those messages, we can do it via AI or you if you have someone in your team who can do it, then it's good. We can just provide you the script and you can do it.\n\nChannel 0: Alright. Okay. Okay. Okay. And what is call flow mapping?\n\nChannel 1: Also, mapping is basically once you agree, we'll sit with you and we'll discuss about the call flow, how we want to actually route the calls when someone calls in. And it's like advanced scenarios. For example, there is a holiday, we will create all those things in the back end. So like all the large corporation, they use the system to automate the calls when they are not available.\n\nChannel 0: Right. I understand. I understand. Okay. Alright.\n\nAnd Ross said that this porting of the numbers would take four to six weeks then?\n\nChannel 1: It's standard, but we we need to check. Who is your current provider?\n\nChannel 0: UComm.\n\nChannel 1: Yeah. So generally, four\n\nChannel 0: Business\n\nChannel 1: weeks is very\n\nChannel 0: com.\n\nChannel 1: standard. Sometimes they take six weeks because they have to clean clear all your dues, and they can then then they can release the numbers. Okay? So that's what but sometimes we have seen, like, we we got to, like, get it done in within week as well, but four to six is is a standard time across the industry. Okay?\n\nBut the good thing is we will set up your system so you can start using it. And when we log the porting date, we will cut over to the old numbers and you can start using them.\n\nChannel 0: And during this number, you will be providing me a temporary\n\nChannel 1: Temporary\n\nChannel 0: setup\n\nChannel 1: numbers. Temporary numbers. Yeah.\n\nChannel 0: temporary numbers. Okay. So\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: if any customer calls on my number, will that call be going through?\n\nChannel 1: Yeah. So okay. So so two ways of working. Right? One way is, let's say let's say you want to let's say we got a porting date for maybe July 10.\n\nRight? So we actually we can actually enable all the users on July 10 morning. They can use it. But again, sometimes it's like a hurdle because it's new system. They don't know how to use it.\n\nSo better we actually give them temporary numbers to test it, make sure they know how to make calls, how to receive calls, all those things. And at the time of cut over, we'll just set the numbers and they can start getting the old calls and the old numbers. Okay? So that's how we generally it works.\n\nChannel 0: So during this so during this temporary period of time, the numbers you'll be providing me, So will we have to share those numbers to the customer or and they will have to call\n\nChannel 1: No.\n\nChannel 0: on\n\nChannel 1: No.\n\nChannel 0: those\n\nChannel 1: No.\n\nChannel 0: numbers?\n\nChannel 1: Better\n\nChannel 0: Or\n\nChannel 1: no. They are they are only they are mainly for your training your people. Okay? So let's say, make sure all the staff is trained. Okay?\n\nSo we just need to give them temporary number to test it. Otherwise, we can,\n\nChannel 0: So\n\nChannel 1: like, set up a one\n\nChannel 0: okay.\n\nChannel 1: hour session with your teams. We can just show them how how the system works. And and at the time of porting, they can actually use it. It's it's up to you how you want to do it. Like, we we are doing one other midsize customer.\n\nThey are, like, 100 seats medical practice. And they tested the system for a couple of months. Now they're happy. And this month, I think July 9, we're doing the cutover. So they're already using the numbers.\n\nAnd just the cutover, we will just slap them with the old numbers. They will start getting and sending calls via the old numbers, the existing numbers on the porting completed. Okay?\n\nChannel 0: Okay. Okay.\n\nChannel 1: Yes.\n\nChannel 0: So you you mean to say do you mean to say that if I if I call someone, which number will be displayed on that screen?\n\nChannel 1: So then the temporary number,\n\nChannel 0: Then\n\nChannel 1: the one we give\n\nChannel 0: the\n\nChannel 1: you?\n\nChannel 0: temporary number\n\nChannel 1: Yeah. That's the temporary number\n\nChannel 0: that\n\nChannel 1: we're\n\nChannel 0: number\n\nChannel 1: gonna display.\n\nChannel 0: will show up.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. And, apparently, if the customer has to call back to me, on which number should they be requiring to call?\n\nChannel 1: So if you start the system if you if you start using the number at the moment. Okay? So we have to use we have to give you a temporary number to use it or you can just use temporary number for the testing. And once all good, then basically, you can start using the production number. Okay.\n\nHow many users do you have?\n\nChannel 0: Nine.\n\nChannel 1: Nine users. So in my view, what we can do, we can actually give you one account. Right? So you can share that account across the people. They can start make some test calls.\n\nAnd during the during the porting period, they can test it. So they can use the existing system. At the time of cut over, they can just start using the system straight away. That that would be another approach, Harrison. Okay.\n\nChannel 0: I understand the procedure, but\n\nChannel 1: Yeah.\n\nChannel 0: this was the question I had in my mind.\n\nChannel 1: Yeah.\n\nChannel 0: If\n\nChannel 1: It's\n\nChannel 0: I call if I do outgoing call, that other\n\nChannel 1: your\n\nChannel 0: party will be seeing my temporary number. Right?\n\nChannel 1: exactly. Exactly. Yep. Yep. So if you don't want to do that, I would say a better way, basically, you can actually activate one or two account for testing so that you can train your people on, like, half an hour daily or something.\n\nAnd then once we porting completed, then they can start using the system straight away. Porting is very straightforward job. Once we get the numbers onboarded, within five minutes,\n\nChannel 0: Mhmm.\n\nChannel 1: they can start using it. Okay? So what we can do, we can create their accounts day before. Okay? And then they can just log in in.\n\nNext day, they will come. They will see the old numbers coming to the new account, and it's working smooth. Okay? And we can provide the standby support as well. In case someone have any issues, they can call me directly or they can message us or Teams or email, whatever.\n\nSo we we can do that.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. And,\n\nChannel 1: In case they are overseas, they can reach out to us on WhatsApp as well.\n\nChannel 0: yeah. Okay. Okay. Okay. I I asked one question for which I couldn't recollect.\n\nAnd what\n\nChannel 1: Mhmm.\n\nChannel 0: what answer did you give for\n\nChannel 1: Mhmm.\n\nChannel 0: that? If somebody is on call and if I want to listen to that call without notifying him, is that facility available?\n\nChannel 1: Yeah. I told you. We can give you that that feature,\n\nChannel 0: I I thought I thought you said that you are still, you know, working on that.\n\nChannel 1: call whispering. No. We can give you. We can give you the facility. Yeah.\n\nThere are so many new features we are adding. Call whispering is one of that. So definitely we can give\n\nChannel 0: Alright. Okay. And\n\nChannel 1: you.\n\nChannel 0: okay. What about the pricing? Do\n\nChannel 1: K?\n\nChannel 0: I have to talk to you or to us?\n\nChannel 1: Pricing already gave you. Right? There is not much space. What are you after?\n\nChannel 0: Yeah. I wanted to ask you about a little more workout on this because we are planning to expand our team. So later on so say, for example, this is now you have given me the code for 11 numbers.\n\nChannel 1: Mhmm.\n\nChannel 0: Right?\n\nChannel 1: Mhmm.\n\nChannel 0: Alright. So in total, including that one eight hundred number and 10 direct line numbers, it will be three sixty five in total. Is that\n\nChannel 1: Mhmm.\n\nChannel 0: so? Per month?\n\nChannel 1: I don't know. A code is not in front of me, but whatever whatever you got from Ross, that's the code for you.\n\nChannel 0: No. Okay. Okay. Okay. Perfectly fine.\n\nSo 330 plus 20Plus15. Okay. And this is x GST. So 365 plus GST. That means somewhere around $400.\n\nOkay. Yeah. Yeah. The Ross is listening to us. Right?\n\nChannel 1: Yeah. He's\n\nChannel 0: Yep.\n\nChannel 1: here. Yeah.\n\nChannel 0: Okay. Okay. Ross, give me your you know, the best one. Okay. And if I have to add any any of the number let's take an example.\n\nIf it is 10 number now and if we want to increase it to 15, like, five more numbers if we want to add, then what should be the estimated amount per month?\n\nChannel 1: But do\n\nChannel 0: Two\n\nChannel 1: we have\n\nChannel 0: dollar\n\nChannel 1: a\n\nChannel 0: per\n\nChannel 1: code in\n\nChannel 0: user?\n\nChannel 1: front of you?\n\nChannel 0: Yes. Yes. I have the quote in front of me.\n\nChannel 1: Yeah. So just by the way, we I think we gave you the code per user per user. Right? You have the price\n\nChannel 0: Yeah.\n\nChannel 1: there.\n\nChannel 0: I have two yeah. I have the price here. $30\n\nChannel 1: Yeah. So\n\nChannel 0: per user.\n\nChannel 1: whatever\n\nChannel 0: Is that so? Unit\n\nChannel 1: yeah. Yeah.\n\nChannel 0: price.\n\nChannel 1: Whatever.\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Yeah. Whatever is there, so that's the price per user. So if you tomorrow,\n\nChannel 0: And\n\nChannel 1: you're\n\nChannel 0: what\n\nChannel 1: going\n\nChannel 0: is\n\nChannel 1: to add\n\nChannel 0: this\n\nChannel 1: 5\n\nChannel 0: two dollar\n\nChannel 1: more numbers.\n\nChannel 0: per user?\n\nChannel 1: Sir, come again?\n\nChannel 0: What is this $2 per user?\n\nChannel 1: That's for your number. That's\n\nChannel 0: Local\n\nChannel 1: for the DID.\n\nChannel 0: direct\n\nChannel 1: That's for\n\nChannel 0: inward.\n\nChannel 1: the DID. Yeah. That's for the phone number, like o\n\nChannel 0: Uh-huh.\n\nChannel 1: 309 or whatever number you wanna have. That's for that. And then you then you have additional cost for the mobile number. It's up to you which one you want to go with.\n\nChannel 0: So this\n\nChannel 1: You want\n\nChannel 0: quote\n\nChannel 1: mobile\n\nChannel 0: is\n\nChannel 1: number?\n\nChannel 0: for\n\nChannel 1: You\n\nChannel 0: the\n\nChannel 1: want\n\nChannel 0: Lendly number?\n\nChannel 1: yeah.\n\nChannel 0: No. No. No. I I think I mentioned very clearly in the first call that we all have his mobile number.\n\nChannel 1: Yeah. Then then you can ignore the 0202 cost. That's not applicable to you. If you don't want local numbers, you can skip that.\n\nChannel 0: Okay. Ross, can you can you please amend this quote and send it to me with the best price better price than this?\n\nChannel 1: Yeah. Let's just remove the all the geo number and send the quote with the mobile number. Okay?\n\nChannel 0: Okay.\n\nChannel 1: You want\n\nChannel 0: Alright.\n\nChannel 1: 15\n\nChannel 0: We'll\n\nChannel 1: or\n\nChannel 0: do.\n\nChannel 1: you want ten, Wilson?\n\nChannel 0: Sorry?\n\nChannel 1: How many after you want you're after 15 users or 10 users?\n\nChannel 0: As of now yeah. As of now, 10 only\n\nChannel 1: Okay.\n\nChannel 0: as for the current usage, but I'm I'm I'm recruiting people. Okay? So once the team will increase, I will let you know how many numbers to increase.\n\nChannel 1: Yep. Okay. No stress. All good. Okay.\n\nNo\n\nChannel 0: Alright.\n\nChannel 1: issues.\n\nChannel 0: Step\n\nChannel 1: We'll\n\nChannel 0: by step.\n\nChannel 1: we'll send you the quote after this call, and you're okay.\n\nChannel 0: Perfectly fine. Perfectly\n\nChannel 1: Anything else,\n\nChannel 0: fine.\n\nChannel 1: Vincent?\n\nChannel 0: Okay. You said that feature is already added, and the other features are already there? Okay. Will I be having the dashboard to fetch the report?\n\nChannel 1: Yep. That's what it is. You want\n\nChannel 0: Lot\n\nChannel 1: more\n\nChannel 0: of\n\nChannel 1: advanced\n\nChannel 0: lot of\n\nChannel 1: features\n\nChannel 0: reports will\n\nChannel 1: now?\n\nChannel 0: be there.\n\nChannel 1: You want more advanced features now? We recently added the wall board and heat maps as well. So you will see what times mostly calls are coming and all. Those things also added\n\nChannel 0: Mhmm.\n\nChannel 1: in some AI features we're gonna introduce in next fifteen days time. It's there, but you just we're releasing slowly to customers. Okay? So those AI features will be also there. I don't want to call and fix and also.\n\nYeah. Even we can give capability natively to answer the calls as an agent and transfer the call based on the who is calling, who is not. Okay? So that feature is also gonna come.\n\nChannel 0: Okay. And conference call also is there. Right?\n\nChannel 1: Yeah. Conference is there.\n\nChannel 0: Correct.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: So those\n\nChannel 0: How\n\nChannel 1: are\n\nChannel 0: many\n\nChannel 1: very basic\n\nChannel 0: numbers\n\nChannel 1: features.\n\nChannel 0: we can so if I'm on call with Ross right now, how many numbers I can add in that conference call from my side?\n\nChannel 1: That may be something like a\n\nChannel 0: That\n\nChannel 1: stress test. We don't see any limit so far. Okay. Because other customer\n\nChannel 0: see,\n\nChannel 1: didn't\n\nChannel 0: that\n\nChannel 1: ask\n\nChannel 0: doesn't\n\nChannel 1: the\n\nChannel 0: happen\n\nChannel 1: speaker before.\n\nChannel 0: on a very frequent basis.\n\nChannel 1: Yeah.\n\nChannel 0: But sometimes we have to take, you know, two people on conference call. I'm calling the customer, then I have to call to the installer, and\n\nChannel 1: Should\n\nChannel 0: then\n\nChannel 1: be\n\nChannel 0: I'm\n\nChannel 1: okay.\n\nChannel 0: calling someone else.\n\nChannel 1: Should be\n\nChannel 0: So\n\nChannel 1: okay. Should be\n\nChannel 0: should\n\nChannel 1: okay.\n\nChannel 0: be\n\nChannel 1: You can\n\nChannel 0: four\n\nChannel 1: test\n\nChannel 0: people\n\nChannel 1: it.\n\nChannel 0: on on one call.\n\nChannel 1: 4510. No problems. You can test it also. There is no issue.\n\nChannel 0: Even now, I'm calling from the same thing, and I have hired Harry. This is a conference call. Yeah. I understood that. I understood that.\n\nSame way same way, you know okay. So there there is no this is this feature is included in that. Right? Right. And this cost includes all the numbers I can call to in Australia.\n\nAm I right? The mobile number, landline number, the 1300 number, 1800 number.\n\nChannel 1: Yeah.\n\nChannel 0: There are\n\nChannel 1: It's included.\n\nChannel 0: six digits, special numbers also.\n\nChannel 1: All included.\n\nChannel 0: All included. Alright. Okay. Perfectly fine. Ross, you know what to do now.\n\nOkay? Yep. No worries. Right away, like, after the call, I'll send you the new code. That's wonderful.\n\nWonderful. Looking\n\nChannel 1: Okay.\n\nChannel 0: forward\n\nChannel 1: Thank\n\nChannel 0: for\n\nChannel 1: you.\n\nChannel 0: that. Okay?\n\nChannel 1: Thanks, Hassan. Thank you.\n\nChannel 0: And and if if I I lost one thing. If I don't receive your call, okay, maybe I will I will be on another call or maybe\n\nChannel 1: Bye.\n\nChannel 0: something, you know, end with something. So Mhmm. If you I allow him to chase up with me. Okay? Alright.\n\nNo worries, man. I'll look.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.019446099177002907}],"sentiment":"neutral","sentiment_score":0.019446099177002907,"channel":1,"num_words":1,"start":0.08,"end":0.58},{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.025127410888671875},{"text":"Sir, yeah.","start":5.04,"end":6.16,"sentiment":"neutral","sentiment_score":0.07262884080410004},{"text":"Yeah.","start":6.16,"end":6.41,"sentiment":"neutral","sentiment_score":0.0805053859949112},{"text":"Yeah.","start":6.41,"end":6.91,"sentiment":"neutral","sentiment_score":0.07251062989234924}],"sentiment":"neutral","sentiment_score":0.06468022167682648,"channel":0,"num_words":5,"start":2.3999999,"end":6.91},{"sentences":[{"text":"Hello?","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.040469780564308167}],"sentiment":"neutral","sentiment_score":0.040469780564308167,"channel":1,"num_words":1,"start":10.08,"end":10.58},{"sentences":[{"text":"Hello?","start":14.145,"end":14.645,"sentiment":"neutral","sentiment_score":0.04039445146918297}],"sentiment":"neutral","sentiment_score":0.04039445146918297,"channel":0,"num_words":1,"start":14.145,"end":14.645},{"sentences":[{"text":"Uh-huh.","start":14.32,"end":14.82,"sentiment":"neutral","sentiment_score":0.07346519082784653},{"text":"Carol Robinson.","start":15.04,"end":15.78,"sentiment":"neutral","sentiment_score":0.1589587777853012}],"sentiment":"neutral","sentiment_score":0.13046091546614966,"channel":1,"num_words":3,"start":14.32,"end":15.78},{"sentences":[{"text":"Absolutely fine, mate.","start":52.5,"end":53.46,"sentiment":"positive","sentiment_score":0.679003636042277},{"text":"How","start":53.46,"end":53.96,"sentiment":"positive","sentiment_score":0.37645724415779114}],"sentiment":"positive","sentiment_score":0.6033670380711555,"channel":0,"num_words":4,"start":52.5,"end":53.96},{"sentences":[{"text":"It's","start":56.79,"end":57.29,"sentiment":"neutral","sentiment_score":0.299426406621933}],"sentiment":"neutral","sentiment_score":0.299426406621933,"channel":1,"num_words":1,"start":56.79,"end":57.29},{"sentences":[{"text":"are you?","start":58.659996,"end":59.539997,"sentiment":"neutral","sentiment_score":0.2017798125743866},{"text":"Okay.","start":59.539997,"end":60.039997,"sentiment":"neutral","sentiment_score":0.052750103175640106},{"text":"I have this question.","start":60.179996,"end":61.559998,"sentiment":"neutral","sentiment_score":0.012462492100894451}],"sentiment":"neutral","sentiment_score":0.07230852810399872,"channel":0,"num_words":7,"start":58.659996,"end":61.559998},{"sentences":[{"text":"okay.","start":61.510002,"end":62.010002,"sentiment":"neutral","sentiment_score":0.0129264323040843}],"sentiment":"neutral","sentiment_score":0.0129264323040843,"channel":1,"num_words":1,"start":61.510002,"end":62.010002},{"sentences":[{"text":"What is auto attendant configuration?","start":62.979996,"end":66.28,"sentiment":"neutral","sentiment_score":0.01379350945353508}],"sentiment":"neutral","sentiment_score":0.01379350945353508,"channel":0,"num_words":5,"start":62.979996,"end":66.28},{"sentences":[{"text":"Mhmm.","start":67.43,"end":67.93,"sentiment":"neutral","sentiment_score":0.01213575154542923},{"text":"So that's for your IVR.","start":71.125,"end":73.625,"sentiment":"neutral","sentiment_score":0.02939817849546671},{"text":"Right?","start":73.685,"end":74.005,"sentiment":"neutral","sentiment_score":0.032041266560554504},{"text":"So you want IVR, like, press 1 for sales, press 2 for support, those things.","start":74.005,"end":77.945,"sentiment":"neutral","sentiment_score":0.04736670553684234}],"sentiment":"neutral","sentiment_score":0.04098493152890693,"channel":1,"num_words":22,"start":67.43,"end":77.945},{"sentences":[{"text":"Right.","start":79.275,"end":79.775,"sentiment":"neutral","sentiment_score":0.09213773161172868}],"sentiment":"neutral","sentiment_score":0.09213773161172868,"channel":0,"num_words":1,"start":79.275,"end":79.775},{"sentences":[{"text":"Yeah.","start":80.48499,"end":80.725,"sentiment":"neutral","sentiment_score":0.08989715576171875},{"text":"So that's like implementation cost one thing, and then there is no recurring cost for that.","start":80.725,"end":85.465,"sentiment":"neutral","sentiment_score":0.0950104168150574}],"sentiment":"neutral","sentiment_score":0.0947096367530963,"channel":1,"num_words":17,"start":80.48499,"end":85.465},{"sentences":[{"text":"Okay.","start":86.74,"end":87.22,"sentiment":"neutral","sentiment_score":0.04650159180164337},{"text":"And what if I want to change it later on?","start":87.22,"end":90.6,"sentiment":"neutral","sentiment_score":0.010070239380002021}],"sentiment":"neutral","sentiment_score":0.013382180509242144,"channel":0,"num_words":11,"start":86.74,"end":90.6},{"sentences":[{"text":"You can you can ask us to change it.","start":91.25,"end":92.770004,"sentiment":"neutral","sentiment_score":0.02732407653497325},{"text":"No issues.","start":92.770004,"end":93.41,"sentiment":"neutral","sentiment_score":0.11660346016287804},{"text":"It's part of the package.","start":93.41,"end":94.630005,"sentiment":"neutral","sentiment_score":0.12475826442241669}],"sentiment":"neutral","sentiment_score":0.06893218320328742,"channel":1,"num_words":16,"start":91.25,"end":94.630005},{"sentences":[{"text":"Yeah.","start":94.5,"end":94.82,"sentiment":"neutral","sentiment_score":0.12409460544586182},{"text":"We we can do that.","start":94.82,"end":96.42,"sentiment":"neutral","sentiment_score":0.12189013510942459},{"text":"I know that.","start":96.42,"end":97.305,"sentiment":"neutral","sentiment_score":0.03824894316494465},{"text":"But will it be chargeable, changing","start":97.545,"end":100.045,"sentiment":"neutral","sentiment_score":-0.023790736372272175}],"sentiment":"neutral","sentiment_score":0.047036512816945715,"channel":0,"num_words":15,"start":94.5,"end":100.045},{"sentences":[{"text":"No.","start":99.665,"end":100.165,"sentiment":"neutral","sentiment_score":-0.10730136185884476}],"sentiment":"neutral","sentiment_score":-0.10730136185884476,"channel":1,"num_words":1,"start":99.665,"end":100.165},{"sentences":[{"text":"in that?","start":100.105,"end":100.765,"sentiment":"neutral","sentiment_score":-0.09623124822974205}],"sentiment":"neutral","sentiment_score":-0.09623124822974205,"channel":0,"num_words":2,"start":100.105,"end":100.765},{"sentences":[{"text":"No.","start":101.025,"end":101.185,"sentiment":"neutral","sentiment_score":-0.16959448158740997},{"text":"No.","start":101.185,"end":101.345,"sentiment":"neutral","sentiment_score":-0.16994521021842957},{"text":"It's part of the support.","start":101.345,"end":102.565,"sentiment":"neutral","sentiment_score":-0.0962119609117508}],"sentiment":"neutral","sentiment_score":-0.11722849948065621,"channel":1,"num_words":7,"start":101.025,"end":102.565},{"sentences":[{"text":"Alright.","start":104.745,"end":105.145,"sentiment":"neutral","sentiment_score":0.04812793433666229},{"text":"Okay.","start":105.145,"end":105.645,"sentiment":"neutral","sentiment_score":0.03908758983016014},{"text":"Second thing, professional greeting uploads.","start":105.705,"end":109.085,"sentiment":"neutral","sentiment_score":0.0604685477912426},{"text":"What is that?","start":109.385,"end":110.365,"sentiment":"neutral","sentiment_score":0.03428048143784205}],"sentiment":"neutral","sentiment_score":0.04923997074365616,"channel":0,"num_words":10,"start":104.745,"end":110.365},{"sentences":[{"text":"Yeah.","start":111.24,"end":111.479996,"sentiment":"neutral","sentiment_score":0.048006169497966766},{"text":"So that's basically we need either you actually provide us voice messages or we can we can record it for you based on the AI.","start":111.479996,"end":119.659996,"sentiment":"neutral","sentiment_score":0.05041676893830299},{"text":"So for example, let's say thanks for calling our business and we are not available.","start":120.119995,"end":123.799995,"sentiment":"neutral","sentiment_score":0.0489101434747378},{"text":"So all those messages, we can do it via AI or you if you have someone in your team who can do it, then it's good.","start":123.799995,"end":129.335,"sentiment":"neutral","sentiment_score":0.14319571967308337},{"text":"We can just provide you the script and you can do it.","start":129.335,"end":131.595,"sentiment":"neutral","sentiment_score":0.18065935807923475}],"sentiment":"neutral","sentiment_score":0.10041871586743789,"channel":1,"num_words":79,"start":111.24,"end":131.595},{"sentences":[{"text":"Alright.","start":133.94499,"end":134.425,"sentiment":"neutral","sentiment_score":0.08175323903560638},{"text":"Okay.","start":134.425,"end":134.745,"sentiment":"neutral","sentiment_score":0.06415312737226486},{"text":"Okay.","start":134.745,"end":135.065,"sentiment":"neutral","sentiment_score":0.05604561045765877},{"text":"Okay.","start":135.065,"end":135.565,"sentiment":"neutral","sentiment_score":0.053650204092264175},{"text":"And what is call flow mapping?","start":136.985,"end":139.405,"sentiment":"neutral","sentiment_score":0.037245819345116615}],"sentiment":"neutral","sentiment_score":0.04790770970284939,"channel":0,"num_words":10,"start":133.94499,"end":139.405},{"sentences":[{"text":"Also, mapping is basically once you agree, we'll sit with you and we'll discuss about the call flow, how we want to actually route the calls when someone calls in.","start":140.52,"end":148.92,"sentiment":"neutral","sentiment_score":0.06331307689348857},{"text":"And it's like advanced scenarios.","start":148.92,"end":150.36,"sentiment":"neutral","sentiment_score":0.02983161062002182},{"text":"For example, there is a holiday, we will create all those things in the back end.","start":150.36,"end":153.825,"sentiment":"neutral","sentiment_score":0.006417817203328013},{"text":"So like all the large corporation, they use the system to automate the calls when they are not available.","start":153.905,"end":158.245,"sentiment":"neutral","sentiment_score":-0.029519054450486835}],"sentiment":"neutral","sentiment_score":0.02271962000855378,"channel":1,"num_words":70,"start":140.52,"end":158.245},{"sentences":[{"text":"Right.","start":160.535,"end":160.855,"sentiment":"neutral","sentiment_score":0.022653916850686073},{"text":"I understand.","start":160.855,"end":161.515,"sentiment":"neutral","sentiment_score":0.020458647049963474},{"text":"I understand.","start":161.735,"end":162.47499,"sentiment":"neutral","sentiment_score":0.011550291441380978},{"text":"Okay.","start":166.135,"end":166.635,"sentiment":"neutral","sentiment_score":0.0005239713937044144},{"text":"Alright.","start":167.575,"end":167.895,"sentiment":"neutral","sentiment_score":0.002329039154574275}],"sentiment":"neutral","sentiment_score":0.012789257768807667,"channel":0,"num_words":7,"start":160.535,"end":167.895},{"sentences":[{"text":"And Ross said that this porting of the numbers would take four to six weeks then?","start":167.895,"end":176.40001,"sentiment":"neutral","sentiment_score":-0.029567783349193633}],"sentiment":"neutral","sentiment_score":-0.029567783349193633,"channel":0,"num_words":16,"start":167.895,"end":176.40001},{"sentences":[{"text":"It's standard, but we we need to check.","start":177.83,"end":180.945,"sentiment":"neutral","sentiment_score":-0.057383036240935326},{"text":"Who is your current provider?","start":180.945,"end":182.16501,"sentiment":"neutral","sentiment_score":-0.06844090446829795}],"sentiment":"neutral","sentiment_score":-0.061636062482228644,"channel":1,"num_words":13,"start":177.83,"end":182.16501},{"sentences":[{"text":"UComm.","start":185.47499,"end":185.97499,"sentiment":"neutral","sentiment_score":-0.013015366159379482}],"sentiment":"neutral","sentiment_score":-0.013015366159379482,"channel":0,"num_words":1,"start":185.47499,"end":185.97499},{"sentences":[{"text":"Yeah.","start":187.185,"end":187.505,"sentiment":"neutral","sentiment_score":-0.022213641554117203},{"text":"So generally, four","start":187.505,"end":188.625,"sentiment":"neutral","sentiment_score":0.07929646720488866}],"sentiment":"neutral","sentiment_score":0.053918940015137196,"channel":1,"num_words":4,"start":187.185,"end":188.625},{"sentences":[{"text":"Business","start":188.59499,"end":189.09499,"sentiment":"neutral","sentiment_score":0.0919463187456131}],"sentiment":"neutral","sentiment_score":0.0919463187456131,"channel":0,"num_words":1,"start":188.59499,"end":189.09499},{"sentences":[{"text":"weeks is 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we got to, like, get it done in within week as well, but four to six is is a standard time across the industry.","start":197.79,"end":207.73,"sentiment":"neutral","sentiment_score":0.1443186330006403},{"text":"Okay?","start":208.03,"end":208.53,"sentiment":"neutral","sentiment_score":0.18981808423995972}],"sentiment":"neutral","sentiment_score":0.10546185757170935,"channel":1,"num_words":61,"start":189.66501,"end":208.53},{"sentences":[{"text":"But the good thing is we will set up your system so you can start using it.","start":209.915,"end":213.595,"sentiment":"positive","sentiment_score":0.6447066156303182},{"text":"And when we log the porting date, we will cut over to the old numbers and you can start using them.","start":213.595,"end":218.095,"sentiment":"positive","sentiment_score":0.385640256461643}],"sentiment":"positive","sentiment_score":0.5015383645107871,"channel":1,"num_words":38,"start":209.915,"end":218.095},{"sentences":[{"text":"And during this number, you will be 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Harry.","start":880.555,"end":884.555,"sentiment":"neutral","sentiment_score":0.0352511413108844},{"text":"This is a conference call.","start":884.555,"end":885.935,"sentiment":"neutral","sentiment_score":0.015187236852943898},{"text":"Yeah.","start":887.515,"end":887.675,"sentiment":"neutral","sentiment_score":0.03373735398054123},{"text":"I understood that.","start":887.675,"end":888.47504,"sentiment":"neutral","sentiment_score":0.018565297126770016},{"text":"I understood that.","start":888.47504,"end":889.275,"sentiment":"neutral","sentiment_score":0.004861977572242419}],"sentiment":"neutral","sentiment_score":0.02552880797535181,"channel":0,"num_words":25,"start":880.555,"end":889.275},{"sentences":[{"text":"Same way same way, you know okay.","start":889.275,"end":892.075,"sentiment":"neutral","sentiment_score":0.006011151043432099},{"text":"So there there is no this is this feature is included in that.","start":892.075,"end":896.22003,"sentiment":"neutral","sentiment_score":-0.020752800915103693},{"text":"Right?","start":896.22003,"end":896.72003,"sentiment":"neutral","sentiment_score":0.01729782298207283},{"text":"Right.","start":897.74,"end":898.24,"sentiment":"neutral","sentiment_score":0.023648995906114575},{"text":"And this cost includes all the numbers I can call to in Australia.","start":899.58,"end":905.44,"sentiment":"neutral","sentiment_score":0.03628122792221033}],"sentiment":"neutral","sentiment_score":0.008139840779559954,"channel":0,"num_words":35,"start":889.275,"end":905.44},{"sentences":[{"text":"Am I right?","start":905.5,"end":906.075,"sentiment":"neutral","sentiment_score":0.0307194534689188},{"text":"The mobile number, landline number, the 1300 number, 1800 number.","start":906.315,"end":911.455,"sentiment":"neutral","sentiment_score":0.02071276158094406}],"sentiment":"neutral","sentiment_score":0.023021998170476694,"channel":0,"num_words":13,"start":905.5,"end":911.455},{"sentences":[{"text":"Yeah.","start":911.865,"end":912.185,"sentiment":"neutral","sentiment_score":0.026387164369225505}],"sentiment":"neutral","sentiment_score":0.026387164369225505,"channel":1,"num_words":1,"start":911.865,"end":912.185},{"sentences":[{"text":"There are","start":911.91504,"end":912.47504,"sentiment":"neutral","sentiment_score":0.018691289238631725}],"sentiment":"neutral","sentiment_score":0.018691289238631725,"channel":0,"num_words":2,"start":911.91504,"end":912.47504},{"sentences":[{"text":"It's included.","start":912.185,"end":912.845,"sentiment":"neutral","sentiment_score":0.02838013507425785}],"sentiment":"neutral","sentiment_score":0.02838013507425785,"channel":1,"num_words":2,"start":912.185,"end":912.845},{"sentences":[{"text":"six digits, special numbers also.","start":912.47504,"end":914.815,"sentiment":"neutral","sentiment_score":0.019967839866876603}],"sentiment":"neutral","sentiment_score":0.019967839866876603,"channel":0,"num_words":5,"start":912.47504,"end":914.815},{"sentences":[{"text":"All included.","start":917.625,"end":918.365,"sentiment":"neutral","sentiment_score":0.025198898278176785}],"sentiment":"neutral","sentiment_score":0.025198898278176785,"channel":1,"num_words":2,"start":917.625,"end":918.365},{"sentences":[{"text":"All included.","start":920.01,"end":920.75,"sentiment":"neutral","sentiment_score":0.026191065087914467},{"text":"Alright.","start":920.81,"end":921.31,"sentiment":"neutral","sentiment_score":0.10206326842308044},{"text":"Okay.","start":921.61005,"end":922.11005,"sentiment":"neutral","sentiment_score":0.15872883796691897},{"text":"Perfectly fine.","start":922.73004,"end":923.69,"sentiment":"positive","sentiment_score":0.3694384694099426},{"text":"Ross, you know what to do now.","start":923.69,"end":925.21,"sentiment":"neutral","sentiment_score":0.17859026789665222}],"sentiment":"neutral","sentiment_score":0.1770910038970984,"channel":0,"num_words":13,"start":920.01,"end":925.21},{"sentences":[{"text":"Okay?","start":925.21,"end":925.71,"sentiment":"neutral","sentiment_score":0.11616852879524232},{"text":"Yep.","start":926.57,"end":926.97003,"sentiment":"neutral","sentiment_score":0.12905116379261017},{"text":"No worries.","start":926.97003,"end":927.61005,"sentiment":"neutral","sentiment_score":0.19802582263946533},{"text":"Right away, like, after the call, I'll send you the new code.","start":927.61005,"end":931.07,"sentiment":"neutral","sentiment_score":0.24037334322929382},{"text":"That's wonderful.","start":931.345,"end":932.465,"sentiment":"positive","sentiment_score":0.6677464544773102}],"sentiment":"neutral","sentiment_score":0.2700691314207183,"channel":0,"num_words":18,"start":925.21,"end":932.465},{"sentences":[{"text":"Wonderful.","start":932.465,"end":932.965,"sentiment":"positive","sentiment_score":0.6494930982589722},{"text":"Looking","start":933.025,"end":933.345,"sentiment":"positive","sentiment_score":0.42003679275512695}],"sentiment":"positive","sentiment_score":0.5347649455070496,"channel":0,"num_words":2,"start":932.465,"end":933.345},{"sentences":[{"text":"Okay.","start":933.17,"end":933.41,"sentiment":"positive","sentiment_score":0.38040274381637573}],"sentiment":"positive","sentiment_score":0.38040274381637573,"channel":1,"num_words":1,"start":933.17,"end":933.41},{"sentences":[{"text":"forward","start":933.345,"end":933.585,"sentiment":"positive","sentiment_score":0.4371035695075989}],"sentiment":"positive","sentiment_score":0.4371035695075989,"channel":0,"num_words":1,"start":933.345,"end":933.585},{"sentences":[{"text":"Thank","start":933.41,"end":933.81,"sentiment":"positive","sentiment_score":0.6246225237846375}],"sentiment":"positive","sentiment_score":0.6246225237846375,"channel":1,"num_words":1,"start":933.41,"end":933.81},{"sentences":[{"text":"for","start":933.585,"end":933.825,"sentiment":"positive","sentiment_score":0.663858950138092}],"sentiment":"positive","sentiment_score":0.663858950138092,"channel":0,"num_words":1,"start":933.585,"end":933.825},{"sentences":[{"text":"you.","start":933.81,"end":934.29,"sentiment":"positive","sentiment_score":0.5452099442481995}],"sentiment":"positive","sentiment_score":0.5452099442481995,"channel":1,"num_words":1,"start":933.81,"end":934.29},{"sentences":[{"text":"that.","start":933.825,"end":934.065,"sentiment":"neutral","sentiment_score":0.3224860727787018},{"text":"Okay?","start":934.065,"end":934.565,"sentiment":"neutral","sentiment_score":0.25403493642807007}],"sentiment":"neutral","sentiment_score":0.2882605046033859,"channel":0,"num_words":2,"start":933.825,"end":934.565},{"sentences":[{"text":"Thanks, Hassan.","start":934.29,"end":935.01,"sentiment":"positive","sentiment_score":0.4060825705528259},{"text":"Thank you.","start":935.01,"end":935.595,"sentiment":"positive","sentiment_score":0.4220878332853317}],"sentiment":"positive","sentiment_score":0.4140852019190788,"channel":1,"num_words":4,"start":934.29,"end":935.595},{"sentences":[{"text":"And and if if I I lost one thing.","start":935.265,"end":937.745,"sentiment":"neutral","sentiment_score":-0.011050834837887024},{"text":"If I don't receive your call, okay, maybe I will I will be on another call or maybe","start":937.745,"end":943.105,"sentiment":"neutral","sentiment_score":-0.3113692237271203}],"sentiment":"neutral","sentiment_score":-0.21126309409737587,"channel":0,"num_words":27,"start":935.265,"end":943.105},{"sentences":[{"text":"Bye.","start":943.035,"end":943.535,"sentiment":"neutral","sentiment_score":-0.17375695705413818}],"sentiment":"neutral","sentiment_score":-0.17375695705413818,"channel":1,"num_words":1,"start":943.035,"end":943.535},{"sentences":[{"text":"something, you know, end with something.","start":943.105,"end":944.805,"sentiment":"neutral","sentiment_score":-0.2639225075642268},{"text":"So Mhmm.","start":945.319,"end":946.15894,"sentiment":"neutral","sentiment_score":-0.11435911804437637},{"text":"If you I allow him to chase up with me.","start":946.27893,"end":948.35895,"sentiment":"neutral","sentiment_score":-0.10602035596966744},{"text":"Okay?","start":948.35895,"end":948.85895,"sentiment":"neutral","sentiment_score":0.004161965101957321},{"text":"Alright.","start":950.03894,"end":950.43896,"sentiment":"neutral","sentiment_score":0.06822729855775833}],"sentiment":"neutral","sentiment_score":-0.1400033788755536,"channel":0,"num_words":20,"start":943.105,"end":950.43896},{"sentences":[{"text":"No worries, man.","start":950.43896,"end":951.23895,"sentiment":"neutral","sentiment_score":0.08688668658336003},{"text":"I'll look.","start":951.23895,"end":951.8989,"sentiment":"neutral","sentiment_score":-0.03768487460911274}],"sentiment":"neutral","sentiment_score":0.03705806210637093,"channel":0,"num_words":5,"start":950.43896,"end":951.8989}]},"summary":{"result":"success","short":"The agent explains how to use temporary numbers for testing calls and provides the process of porting numbers. They suggest creating an account for testing and provide standby support if needed. The pricing is based on the number of users and the addition of AI features is straightforward. The agent sends a quote for the mobile number and conference call features, and the cost includes all numbers they can call to. The customer is instructed to send a quote with the best price."},"intents":{"segments":[{"text":"Also, mapping is basically once you agree, we'll sit with you and we'll discuss about the call flow, how we want to actually route the calls when someone calls in. And it's like advanced scenarios. For example, there is a holiday, we will create all those things in the back end. So like all the large corporation, they use the system to automate the calls when they are not available. Right.","start_word":220,"end_word":290,"intents":[{"intent":"Discuss call flow mapping","confidence_score":0.017853908}]},{"text":"And Ross said that this porting of the numbers would take four to six weeks then?","start_word":297,"end_word":312,"intents":[{"intent":"Determine porting time","confidence_score":0.000030171544}]},{"text":"But the good thing is we will set up your system so you can start using it.","start_word":397,"end_word":413,"intents":[{"intent":"Set up system","confidence_score":0.82047117}]},{"text":"And during this number, you will be providing me a temporary Temporary setup numbers. Temporary numbers.","start_word":435,"end_word":450,"intents":[{"intent":"Send temporary numbers","confidence_score":0.011455922}]},{"text":"So we actually we can actually enable all the users on July 10 morning. They can use it.","start_word":503,"end_word":520,"intents":[{"intent":"Enable users on july 10, Test system","confidence_score":0.002576499}]},{"text":"We can just show them how how the system works.","start_word":693,"end_word":702,"intents":[{"intent":"Show system","confidence_score":0.14371188}]},{"text":"We can just show them how how the system works. And and at the time of porting, they can actually use it. It's it's up to you how you want to do it.","start_word":693,"end_word":725,"intents":[{"intent":"Use system","confidence_score":0.89801115},{"intent":"Use system","confidence_score":0.35057163},{"intent":"Use system","confidence_score":0.45984623},{"intent":"Use system","confidence_score":0.29849926},{"intent":"Use system","confidence_score":0.2966681},{"intent":"Use system","confidence_score":0.21262561}]},{"text":"So if you start the system if you if you start using the number at the moment. Okay? So we have to use we have to give you a temporary number to use it or you can just use temporary number for the testing. And once all good, then basically, you can start using the production number. Okay.","start_word":881,"end_word":938,"intents":[{"intent":"Start using system","confidence_score":0.04321519}]},{"text":"They can start make some test calls. And during the during the porting period, they can test it. So they can use the existing system. At the time of cut over, they can just start using the system straight away. That that would be another approach, Harrison. Okay.","start_word":973,"end_word":1020,"intents":[{"intent":"Start testing","confidence_score":0.20495215},{"intent":"Make calls","confidence_score":0.0010049123}]},{"text":"So if you don't want to do that, I would say a better way, basically, you can actually activate one or two account for testing so that you can train your people on, like, half an hour daily or something. And then once we porting completed, then they can start using the system straight away.","start_word":1061,"end_word":1115,"intents":[{"intent":"Arrange testing sessions","confidence_score":0.0004855005}]},{"text":"A code is not in front of me, but whatever whatever you got from Ross, that's the code for you. No. Okay.","start_word":1450,"end_word":1471,"intents":[{"intent":"Calculate code","confidence_score":0.011986222}]},{"text":"And then you then you have additional cost for the mobile number. It's up to you which one you want to go with.","start_word":1716,"end_word":1738,"intents":[{"intent":"Discuss mobile number options and amend quote","confidence_score":3.781989e-7}]},{"text":"Ross, can you can you please amend this quote and send it to me with the best price better price than this? Yeah. Let's just remove the all the geo number and send the quote with the mobile number. Okay? Okay.","start_word":1800,"end_word":1840,"intents":[{"intent":"Send quotation with mobile number","confidence_score":0.00087326014}]},{"text":"How many after you want you're after 15 users or 10 users? As of now yeah.","start_word":1853,"end_word":1868,"intents":[{"intent":"Provide users and numbers","confidence_score":0.00017250178}]},{"text":"Will I be having the dashboard to fetch the report? Yep.","start_word":1951,"end_word":1961,"intents":[{"intent":"Inquire about dashboard and ai features","confidence_score":0.0010039856}]},{"text":"And conference call also is there. Right?","start_word":2090,"end_word":2096,"intents":[{"intent":"Discuss conference call features","confidence_score":0.012460228},{"intent":"Offer conference call option","confidence_score":0.00037442855}]},{"text":"And this cost includes all the numbers I can call to in Australia. Am I right?","start_word":2285,"end_word":2300,"intents":[{"intent":"Inquire about cost of conference call","confidence_score":0.00090452546}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Sir, yeah. Yeah. Yeah. Hello? Hello? Uh-huh. Carol Robinson.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.0706159695982933},{"text":"Absolutely fine, mate.","start_word":11,"end_word":13,"sentiment":"positive","sentiment_score":0.6770691871643066},{"text":"How It's are you? Okay. I have this question. okay. What is auto attendant configuration? Mhmm. So that's for your IVR. Right? So you want IVR, like, press 1 for sales, press 2 for support, those things. Right. Yeah. So that's like implementation cost one thing, and then there is no recurring cost for that. Okay. And what if I want to change it later on? You can you can ask us to change it. No issues. It's part of the package. Yeah. We we can do that. I know that. But will it be chargeable, changing No. in that? No. No. It's part of the support. Alright. Okay. Second thing, professional greeting uploads. What is that? Yeah. So that's basically we need either you actually provide us voice messages or we can we can record it for you based on the AI. So for example, let's say thanks for calling our business and we are not available. So all those messages, we can do it via AI or you if you have someone in your team who can do it, then it's good. We can just provide you the script and you can do it. Alright. Okay. Okay. Okay. And what is call flow mapping? Also, mapping is basically once you agree, we'll sit with you and we'll discuss about the call flow, how we want to actually route the calls when someone calls in. And it's like advanced scenarios. For example, there is a holiday, we will create all those things in the back end. So like all the large corporation, they use the system to automate the calls when they are not available. Right. I understand. I understand. Okay. Alright. And Ross said that this porting of the numbers would take four to six weeks then? It's standard, but we we need to check. Who is your current provider? UComm. Yeah. So generally, four Business weeks is very com. standard. Sometimes they take six weeks because they have to clean clear all your dues, and they can then then they can release the numbers. Okay? So that's what but sometimes we have seen, like, we we got to, like, get it done in within week as well, but four to six is is a standard time across the industry. Okay?","start_word":14,"end_word":396,"sentiment":"neutral","sentiment_score":0.05493748046010344},{"text":"But the good thing is we will set up your system so you can start using it. And when we log the porting date, we will cut over to the old numbers and you can start using them.","start_word":397,"end_word":434,"sentiment":"positive","sentiment_score":0.49224790930747986},{"text":"And during this number, you will be providing me a temporary Temporary setup numbers. Temporary numbers. Yeah. temporary numbers. Okay. So Yeah. Yeah. if any customer calls on my number, will that call be going through? Yeah. So okay. So so two ways of working. Right? One way is, let's say let's say you want to let's say we got a porting date for maybe July 10. Right?","start_word":435,"end_word":502,"sentiment":"neutral","sentiment_score":0.14013095200061798},{"text":"So we actually we can actually enable all the users on July 10 morning.","start_word":503,"end_word":516,"sentiment":"positive","sentiment_score":0.33769044280052185},{"text":"They can use it. But again, sometimes it's like a hurdle because it's new system. They don't know how to use it. So better we actually give them temporary numbers to test it, make sure they know how to make calls, how to receive calls, all those things. And at the time of cut over, we'll just set the numbers and they can start getting the old calls and the old numbers. Okay? So that's how we generally it works. So during this so during this temporary period of time, the numbers you'll be providing me, So will we have to share those numbers to the customer or and they will have to call No. on No. those No. numbers? Better Or no. They are they are only they are mainly for your training your people. Okay? So let's say, make sure all the staff is trained. Okay? So we just need to give them temporary number to test it. Otherwise, we can, So like, set up a one okay. hour session with your teams.","start_word":517,"end_word":691,"sentiment":"neutral","sentiment_score":0.000010881338312174194},{"text":"We can just show them how how the system works. And and at the time of porting, they can actually use it. It's it's up to you how you want to do it.","start_word":692,"end_word":724,"sentiment":"positive","sentiment_score":0.4641006290912628},{"text":"Like, we we are doing one other midsize customer. They are, like, 100 seats medical practice.","start_word":725,"end_word":740,"sentiment":"neutral","sentiment_score":0.2214115411043167},{"text":"And they tested the system for a couple of months. Now they're happy.","start_word":741,"end_word":753,"sentiment":"positive","sentiment_score":0.47773900628089905},{"text":"And this month, I think July 9, we're doing the cutover. So they're already using the numbers. And just the cutover, we will just slap them with the old numbers. They will start getting and sending calls via the old numbers, the existing numbers on the porting completed. Okay? Okay. Okay. Yes. So you you mean to say do you mean to say that if I if I call someone, which number will be displayed on that screen? So then the temporary number, Then the one we give the you? temporary number Yeah. That's the temporary number that we're number gonna display. will show up. Yeah. Alright. And, apparently, if the customer has to call back to me, on which number should they be requiring to call? So if you start the system if you if you start using the number at the moment. Okay? So we have to use we have to give you a temporary number to use it or you can just use temporary number for the testing. And once all good, then basically, you can start using the production number. Okay. How many users do you have? Nine. Nine users. So in my view, what we can do, we can actually give you one account. Right? So you can share that account across the people. They can start make some test calls. And during the during the porting period, they can test it. So they can use the existing system. At the time of cut over, they can just start using the system straight away. That that would be another approach, Harrison. Okay. I understand the procedure, but Yeah. this was the question I had in my mind. Yeah. If I It's call if I do outgoing call, that other your party will be seeing my temporary number. Right? exactly. Exactly. Yep. Yep. So if you don't want to do that, I would say a better way, basically, you can actually activate one or two account for testing so that you can train your people on, like, half an hour daily or something.","start_word":754,"end_word":1100,"sentiment":"neutral","sentiment_score":0.09356069169745322},{"text":"And then once we porting completed, then they can start using the system straight away. Porting is very straightforward job. Once we get the numbers onboarded, within five minutes, Mhmm. they can start using it. Okay? So what we can do, we can create their accounts day before. Okay? And then they can just log in in. Next day, they will come. They will see the old numbers coming to the new account, and it's working smooth. Okay? And we can provide the standby support as well.","start_word":1101,"end_word":1187,"sentiment":"positive","sentiment_score":0.5156091451644897},{"text":"In case someone have any issues, they can call me directly or they can message us or Teams or email, whatever. So we we can do that. Okay. Yeah. Okay. And, In case they are overseas, they can reach out to us on WhatsApp as well. yeah. Okay. Okay. Okay. I I asked one question for which I couldn't recollect. And what Mhmm. what answer did you give for Mhmm. that? If somebody is on call and if I want to listen to that call without notifying him, is that facility available? Yeah. I told you. We can give you that that feature, I I thought I thought you said that you are still, you know, working on that. call whispering. No. We can give you. We can give you the facility. Yeah. There are so many new features we are adding. Call whispering is one of that. So definitely we can give Alright. Okay. And you. okay. What about the pricing? Do K? I have to talk to you or to us? Pricing already gave you. Right?","start_word":1188,"end_word":1365,"sentiment":"neutral","sentiment_score":0.04111861437559128},{"text":"There is not much space.","start_word":1366,"end_word":1370,"sentiment":"negative","sentiment_score":-0.5083659887313843},{"text":"What are you after? Yeah. I wanted to ask you about a little more workout on this because we are planning to expand our team. So later on so say, for example, this is now you have given me the code for 11 numbers. Mhmm. Right? Mhmm. Alright. So in total, including that one eight hundred number and 10 direct line numbers, it will be three sixty five in total. Is that Mhmm. so? Per month? I don't know. A code is not in front of me, but whatever whatever you got from Ross, that's the code for you. No. Okay. Okay. Okay.","start_word":1371,"end_word":1473,"sentiment":"neutral","sentiment_score":0.026295671908600816},{"text":"Perfectly fine.","start_word":1474,"end_word":1475,"sentiment":"positive","sentiment_score":0.4546814560890198},{"text":"So 330 plus 20Plus15. Okay. And this is x GST. So 365 plus GST. That means somewhere around $400. Okay. Yeah. Yeah. The Ross is listening to us. Right? Yeah. He's Yep. here. Yeah. Okay. Okay. Ross, give me your you know, the best one. Okay. And if I have to add any any of the number let's take an example. If it is 10 number now and if we want to increase it to 15, like, five more numbers if we want to add, then what should be the estimated amount per month? But do Two we have dollar a per code in user? front of you? Yes. Yes. I have the quote in front of me. Yeah. So just by the way, we I think we gave you the code per user per user. Right? You have the price Yeah. there. I have two yeah. I have the price here. $30 Yeah. So per user. whatever Is that so? Unit yeah. Yeah. price. Whatever. Yes. Yeah. Yeah. Whatever is there, so that's the price per user. So if you tomorrow, And you're what going is to add this 5 two dollar more numbers. per user? Sir, come again? What is this $2 per user? That's for your number. That's Local for the DID. direct That's for inward. the DID. Yeah. That's for the phone number, like o Uh-huh. 309 or whatever number you wanna have. That's for that. And then you then you have additional cost for the mobile number. It's up to you which one you want to go with. So this You want quote mobile is number? for You the want Lendly number? yeah. No. No. No. I I think I mentioned very clearly in the first call that we all have his mobile number. Yeah. Then then you can ignore the 0202 cost. That's not applicable to you. If you don't want local numbers, you can skip that. Okay. Ross, can you can you please amend this quote and send it to me with the best price better price than this? Yeah. Let's just remove the all the geo number and send the quote with the mobile number. Okay? Okay. You want Alright. 15 We'll or do. you want ten, Wilson? Sorry? How many after you want you're after 15 users or 10 users? As of now yeah. As of now, 10 only Okay. as for the current usage, but I'm I'm I'm recruiting people. Okay? So once the team will increase, I will let you know how many numbers to increase. Yep. Okay. No stress. All good. Okay. No Alright. issues. Step We'll by step. we'll send you the quote after this call, and you're okay.","start_word":1476,"end_word":1927,"sentiment":"neutral","sentiment_score":0.026593580516467315},{"text":"Perfectly fine.","start_word":1928,"end_word":1929,"sentiment":"positive","sentiment_score":0.4786058068275452},{"text":"Perfectly Anything else, fine. Vincent? Okay. You said that feature is already added, and the other features are already there? Okay. Will I be having the dashboard to fetch the report? Yep. That's what it is. You want Lot more of advanced lot of features reports will now? be there. You want more advanced features now? We recently added the wall board and heat maps as well. So you will see what times mostly calls are coming and all. Those things also added Mhmm. in some AI features we're gonna introduce in next fifteen days time. It's there, but you just we're releasing slowly to customers. Okay? So those AI features will be also there.","start_word":1930,"end_word":2044,"sentiment":"neutral","sentiment_score":0.07527684420347214},{"text":"I don't want to call and fix and also.","start_word":2045,"end_word":2053,"sentiment":"negative","sentiment_score":-0.378069132566452},{"text":"Yeah. Even we can give capability natively to answer the calls as an agent and transfer the call based on the who is calling, who is not. Okay? So that feature is also gonna Okay. come. And conference call also is there. Right? Yeah. Conference is there. Correct. Yeah. Yeah. Okay. So those How are many very basic numbers features. we can so if I'm on call with Ross right now, how many numbers I can add in that conference call from my side? That may be something like a That stress test. We don't see any limit so far. Okay. Because other customer see, didn't that ask doesn't the happen speaker before. on a very frequent basis. Yeah. But sometimes we have to take, you know, two people on conference call. I'm calling the customer, then I have to call to the installer, and Should then be I'm okay. calling someone else. Should be So okay. Should be should okay. be You can four test people it. on on one call. 4510. No problems. You can test it also. There is no issue. Even now, I'm calling from the same thing, and I have hired Harry. This is a conference call. Yeah. I understood that. I understood that. Same way same way, you know okay. So there there is no this is this feature is included in that. Right? Right. And this cost includes all the numbers I can call to in Australia. Am I right? The mobile number, landline number, the 1300 number, 1800 number. Yeah. There are It's included. six digits, special numbers also. All included. All included. Alright. Okay.","start_word":2054,"end_word":2326,"sentiment":"neutral","sentiment_score":0.005838163197040558},{"text":"Perfectly fine.","start_word":2327,"end_word":2328,"sentiment":"positive","sentiment_score":0.3694384694099426},{"text":"Ross, you know what to do now. Okay? Yep. No worries. Right away, like, after the call, I'll send you the new code.","start_word":2329,"end_word":2351,"sentiment":"neutral","sentiment_score":0.20569585263729095},{"text":"That's wonderful. Wonderful. Looking Okay. forward Thank for you.","start_word":2352,"end_word":2360,"sentiment":"positive","sentiment_score":0.5755357146263123},{"text":"that. Okay?","start_word":2361,"end_word":2362,"sentiment":"neutral","sentiment_score":0.2882605195045471},{"text":"Thanks, Hassan. Thank you.","start_word":2363,"end_word":2366,"sentiment":"positive","sentiment_score":0.403928816318512},{"text":"And and if if I I lost one thing. If I don't receive your call, okay, maybe I will I will be on another call or maybe Bye. something, you know, end with something. So Mhmm. If you I allow him to chase up with me. Okay? Alright. No worries, man. I'll look.","start_word":2367,"end_word":2419,"sentiment":"neutral","sentiment_score":-0.13616639315941423}],"average":{"sentiment":"neutral","sentiment_score":0.07938520856477935}}}}