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Please hold, and one of our team will be with you shortly. Good morning. Emotional. Carly speaking.\n\nChannel 0: Yeah. Good morning. May I speak with Benjamin?\n\nChannel 1: He doesn't work here. I'm sorry.\n\nChannel 0: Benjamin Milhouse. He's no longer connected with the company.\n\nChannel 1: No. He hasn't been here for, like, five years.\n\nChannel 0: Five years.\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: Alright.\n\nChannel 1: Must be a while since you've contacted us.\n\nChannel 0: Okay.\n\nChannel 1: Been here for fifteen\n\nChannel 0: No.\n\nChannel 1: years. So, yeah,\n\nChannel 0: Mhmm.\n\nChannel 1: I know. Where\n\nChannel 0: Yep.\n\nChannel 1: are you from?\n\nChannel 0: From cloud solution IT.\n\nChannel 1: Oh,\n\nChannel 0: Do\n\nChannel 1: okay.\n\nChannel 0: you mind me asking, who is the present IT manager?\n\nChannel 1: Oh, look. I'll just find out. I'm I'm just doing the phones today. So, yeah, I'll just find out. Won't be a\n\nChannel 0: Would\n\nChannel 1: moment.\n\nChannel 0: it be?\n\nChannel 1: I don't know.\n\nChannel 0: I got\n\nChannel 1: I'm not the regular receptionist person. So\n\nChannel 0: it. Alright,\n\nChannel 1: I'll just\n\nChannel 0: ma'am.\n\nChannel 1: I'll\n\nChannel 0: My\n\nChannel 1: just\n\nChannel 0: iPhone.\n\nChannel 1: I'll just find out. I'll just put you on hold. One moment.\n\nChannel 0: Thank you.\n\nChannel 1: Hi. How are you going?\n\nChannel 0: Yep. 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The customer is not the regular receptionist and needs to find out who is the current IT manager. The receptionist puts the customer on hold briefly before the customer finds out who the current IT manager is and starts a phone call."},"intents":{"segments":[{"text":"May I speak with Benjamin?","start_word":23,"end_word":27,"intents":[{"intent":"Speak with brian","confidence_score":0.020587213}]}]},"sentiments":{"segments":[{"text":"Welcome to Imeteline. Please hold, and one of our team will be with you shortly.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.26643824577331543},{"text":"Good morning.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.3982085585594177},{"text":"Emotional. Carly speaking. Yeah. Good morning. May I speak with Benjamin? He doesn't work here. I'm sorry. Benjamin Milhouse. He's no longer connected with the company. No. He hasn't been here for, like, five years. Five years. Mhmm. Yeah. Alright. Must be a while since you've contacted us. Okay. Been here for fifteen No. years. So, yeah, Mhmm. I know. Where Yep. are you from? From cloud solution IT. Oh, Do okay. you mind me asking, who is the present IT manager? Oh, look. I'll just find out. I'm I'm just doing the phones today. So, yeah, I'll just find out. Won't be a Would moment. it be? I don't know. I got I'm not the regular receptionist person. So it. Alright, I'll just ma'am. I'll My just iPhone. I'll just find out. I'll just put you on hold. One moment. Thank you. Hi. How are you going? Yep. It's me, Ron.","start_word":17,"end_word":168,"sentiment":"neutral","sentiment_score":-0.048602618277072906}],"average":{"sentiment":"neutral","sentiment_score":-0.020880348591023622}}}}