{"metadata":{"transaction_key":"deprecated","request_id":"019fa212-5c29-7ac1-bb6e-e796a7dc8861","sha256":"efbc1d51f7c8c7dfcb0bfa4117db7b23bb4a523bfb10f60c28cdb8c8d6a9d645","created":"2026-07-27T05:35:41.748Z","duration":210.81593,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":956,"output_tokens":53},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1129,"output_tokens":1132},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1129,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"Hey, Con. How are you? That's okay. Yeah. Good. I'm just at the gym at the moment. That's alright. But I can I can have a quick chat? I am quick chat. Okay. Yep. Right. Yep. Right. Okay. Yep. Yep. Okay. Yep. Yeah. Okay. Have you have yeah. I was gonna say, have you guys tried to just provision through the MAC base address? Instead of doing, yeah, instead of doing all manually? I'm not a tech expert, but I'm feeling it's more unique. It's one touch provisioning. You just put it you sort of MAC address and then you just plug and play. Like, I don't think it can be that difficult unless they still have an IP issues and that. But but this way, it's only one entry, like, one one input, which is the MAC address. And then if if the network's configured properly, it should find itself. Well, I mean, that's my guess. Yeah. So maybe maybe try it that way. Because that's probably the easiest way to do it. Less friction, less mistakes, less errors. Because you gotta manually enter things in the phone. You you could make a mistake, you know. So yeah. I forgot to remind you to try that method last week. So yeah. For for which, sir? No. No. No. No. It's it's it's to be provisioned for MAC based services. Yeah. Definitely do it that way. Yeah. Maybe give it a crack on your own network. Just try and see how easy it is. And then once you've done that, then ask your tech to give it a try elsewhere and then go back to this client and see if it works. I don't know. That'll be the easiest way. Okay. Yep. Yep. I think that's probably an easy way to to look at it. Yep. Oh, okay. Cool. Easy. Alright. No. Thank you. Thanks for callback. Alright. Nice, Chris. Take care. Alright. See you, mate. Okay. Bye. Bye.","confidence":0.97802734,"words":[{"word":"hey","start":0.56,"end":0.88,"confidence":0.8869629,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.23024114966392517},{"word":"con","start":0.88,"end":1.1999999,"confidence":0.76123047,"punctuated_word":"Con.","sentiment":"neutral","sentiment_score":0.23583608865737915},{"word":"how","start":1.1999999,"end":1.28,"confidence":0.99902344,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.383148193359375},{"word":"are","start":1.28,"end":1.78,"confidence":0.9980469,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4054701924324035},{"word":"you","start":5.68,"end":5.8399997,"confidence":0.9975586,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.024535425007343292},{"word":"that's","start":5.8399997,"end":6.08,"confidence":0.7766113,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10455189645290376},{"word":"okay","start":6.08,"end":6.56,"confidence":0.9946289,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1183643564581871},{"word":"yeah","start":6.56,"end":6.8799996,"confidence":0.9304199,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.22748103737831116},{"word":"good","start":6.8799996,"end":7.04,"confidence":0.99609375,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.3602072596549988},{"word":"i'm","start":7.04,"end":7.2,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.15535509586334229},{"word":"just","start":7.2,"end":7.3599997,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.15686550736427307},{"word":"at","start":7.3599997,"end":7.52,"confidence":0.9560547,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.1642046570777893},{"word":"the","start":7.52,"end":7.6,"confidence":0.984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1841631531715393},{"word":"gym","start":7.6,"end":7.8399997,"confidence":0.9970703,"punctuated_word":"gym","sentiment":"neutral","sentiment_score":0.12572404742240906},{"word":"at","start":7.8399997,"end":7.9199996,"confidence":0.8911133,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.08685348927974701},{"word":"the","start":7.9199996,"end":8.08,"confidence":0.9741211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12060312181711196},{"word":"moment","start":8.08,"end":8.58,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.11526192724704742},{"word":"that's","start":10.639999,"end":10.88,"confidence":0.82128906,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.027644090354442596},{"word":"alright","start":10.88,"end":11.12,"confidence":0.9387207,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.02238178625702858},{"word":"but","start":11.12,"end":11.2,"confidence":0.8144531,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.008364107459783554},{"word":"i","start":11.2,"end":11.28,"confidence":0.90478516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0016689877957105637},{"word":"can","start":11.28,"end":11.5199995,"confidence":0.97998047,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.011655446141958237},{"word":"i","start":11.5199995,"end":11.599999,"confidence":0.8598633,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.022882549092173576},{"word":"can","start":11.599999,"end":11.759999,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03036998212337494},{"word":"have","start":11.759999,"end":11.84,"confidence":0.91748047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.025036176666617393},{"word":"a","start":11.84,"end":11.92,"confidence":0.80078125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.028401996940374374},{"word":"quick","start":11.92,"end":12.16,"confidence":0.9980469,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.026207832619547844},{"word":"chat","start":12.16,"end":12.48,"confidence":0.97802734,"punctuated_word":"chat?","sentiment":"neutral","sentiment_score":0.03086787648499012},{"word":"i","start":12.48,"end":12.559999,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.018124641850590702},{"word":"am","start":12.559999,"end":12.719999,"confidence":0.79833984,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.03350445255637169},{"word":"quick","start":12.719999,"end":13.04,"confidence":0.5292969,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.00649888813495636},{"word":"chat","start":13.04,"end":13.54,"confidence":0.9980469,"punctuated_word":"chat.","sentiment":"neutral","sentiment_score":0.02101352997124195},{"word":"okay","start":13.695,"end":14.195,"confidence":0.88720703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012707018293440342},{"word":"yep","start":20.5125,"end":21.0125,"confidence":0.75341797,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.08472656458616257},{"word":"right","start":34.69,"end":35.19,"confidence":0.9838867,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.16299062967300415},{"word":"yep","start":35.41,"end":35.91,"confidence":0.95214844,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.12401404231786728},{"word":"right","start":38.69,"end":39.09,"confidence":0.9980469,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.15416154265403748},{"word":"okay","start":39.09,"end":39.59,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1863320767879486},{"word":"yep","start":42.29,"end":42.79,"confidence":0.9980469,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.1016375720500946},{"word":"yep","start":50.855,"end":51.255,"confidence":0.99316406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.060445234179496765},{"word":"okay","start":51.255,"end":51.755,"confidence":0.98339844,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06063896045088768},{"word":"yep","start":58.079998,"end":58.579998,"confidence":0.94799805,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.07701288908720016},{"word":"yeah","start":79.295,"end":79.455,"confidence":0.6665039,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10706433653831482},{"word":"okay","start":79.455,"end":79.955,"confidence":0.7939453,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.06584762036800385},{"word":"have","start":82.12,"end":82.36,"confidence":0.8774414,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.14740031957626343},{"word":"you","start":82.36,"end":82.86,"confidence":0.98535156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24092383682727816},{"word":"have","start":83.8,"end":84.12,"confidence":0.6176758,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.18977828323841095},{"word":"yeah","start":84.36,"end":84.600006,"confidence":0.9770508,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.1469167321920395},{"word":"i","start":84.600006,"end":84.68,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08244367688894272},{"word":"was","start":84.68,"end":84.840004,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0943671241402626},{"word":"gonna","start":84.840004,"end":85.08,"confidence":0.96875,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.04619509726762771},{"word":"say","start":85.08,"end":85.32,"confidence":0.9157715,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.023592721670866013},{"word":"have","start":85.32,"end":85.48,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.012448765337467194},{"word":"you","start":85.48,"end":85.560005,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.023407910019159317},{"word":"guys","start":85.560005,"end":85.880005,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.02654440328478813},{"word":"tried","start":85.880005,"end":86.200005,"confidence":0.99316406,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.03479955345392227},{"word":"to","start":86.200005,"end":86.700005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.019703976809978485},{"word":"just","start":86.76,"end":87.0,"confidence":0.98291016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03205011785030365},{"word":"provision","start":87.0,"end":87.48,"confidence":1.0,"punctuated_word":"provision","sentiment":"neutral","sentiment_score":-0.011687276884913445},{"word":"through","start":87.48,"end":87.64,"confidence":0.93847656,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.010020740330219269},{"word":"the","start":87.64,"end":87.8,"confidence":0.7817383,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023594345897436145},{"word":"mac","start":87.8,"end":87.96001,"confidence":0.5678711,"punctuated_word":"MAC","sentiment":"neutral","sentiment_score":-0.028556305915117264},{"word":"base","start":87.96001,"end":88.200005,"confidence":0.6582031,"punctuated_word":"base","sentiment":"neutral","sentiment_score":-0.023849112913012505},{"word":"address","start":88.200005,"end":88.700005,"confidence":0.89086914,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.02536984533071518},{"word":"instead","start":92.520004,"end":92.920006,"confidence":0.8881836,"punctuated_word":"Instead","sentiment":"neutral","sentiment_score":-0.06320890784263611},{"word":"of","start":92.920006,"end":93.08,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02990099973976612},{"word":"doing","start":93.08,"end":93.58,"confidence":0.8754883,"punctuated_word":"doing,","sentiment":"neutral","sentiment_score":-0.05945800617337227},{"word":"yeah","start":93.775,"end":94.015,"confidence":0.86621094,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.03808671236038208},{"word":"instead","start":94.015,"end":94.255,"confidence":0.9921875,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.03800785541534424},{"word":"of","start":94.255,"end":94.335,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04241739585995674},{"word":"doing","start":94.335,"end":94.655,"confidence":0.99121094,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":-0.06628195196390152},{"word":"all","start":94.655,"end":94.895,"confidence":0.49316406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.08141009509563446},{"word":"manually","start":94.895,"end":95.395,"confidence":0.7907715,"punctuated_word":"manually?","sentiment":"neutral","sentiment_score":-0.10596700012683868},{"word":"i'm","start":101.695,"end":101.935,"confidence":0.8503418,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12447615712881088},{"word":"not","start":101.935,"end":102.095,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10861723124980928},{"word":"a","start":102.095,"end":102.255,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09609513729810716},{"word":"tech","start":102.255,"end":102.494995,"confidence":0.99902344,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.14289534091949463},{"word":"expert","start":102.494995,"end":102.895,"confidence":0.8925781,"punctuated_word":"expert,","sentiment":"neutral","sentiment_score":-0.09781625866889954},{"word":"but","start":102.895,"end":103.375,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11304785311222076},{"word":"i'm","start":103.375,"end":103.615,"confidence":0.9926758,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.18575388193130493},{"word":"feeling","start":103.615,"end":103.935,"confidence":0.7597656,"punctuated_word":"feeling","sentiment":"neutral","sentiment_score":-0.13726414740085602},{"word":"it's","start":103.935,"end":104.095,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10165466368198396},{"word":"more","start":104.095,"end":104.335,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.07408297061920166},{"word":"unique","start":104.335,"end":104.814995,"confidence":0.9863281,"punctuated_word":"unique.","sentiment":"neutral","sentiment_score":-0.07746981084346771},{"word":"it's","start":104.814995,"end":105.134995,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04080364853143692},{"word":"one","start":105.134995,"end":105.375,"confidence":0.9716797,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.051744379103183746},{"word":"touch","start":105.375,"end":105.615,"confidence":0.9604492,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.07640324532985687},{"word":"provisioning","start":105.615,"end":106.115,"confidence":0.984375,"punctuated_word":"provisioning.","sentiment":"neutral","sentiment_score":0.0895652174949646},{"word":"you","start":106.174995,"end":106.335,"confidence":0.9941406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.06124825030565262},{"word":"just","start":106.335,"end":106.575,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06093127653002739},{"word":"put","start":106.575,"end":106.814995,"confidence":0.97802734,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0572776235640049},{"word":"it","start":106.814995,"end":106.975,"confidence":0.9482422,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05135402828454971},{"word":"you","start":107.055,"end":107.25,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04062961786985397},{"word":"sort","start":107.41,"end":107.53,"confidence":0.5283203,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.04275445640087128},{"word":"of","start":107.53,"end":107.65,"confidence":0.5527344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04605938494205475},{"word":"mac","start":107.65,"end":107.89,"confidence":0.80615234,"punctuated_word":"MAC","sentiment":"neutral","sentiment_score":0.03706231713294983},{"word":"address","start":107.89,"end":108.13,"confidence":0.99609375,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.034311793744564056},{"word":"and","start":108.13,"end":108.29,"confidence":0.7451172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04707753285765648},{"word":"then","start":108.29,"end":108.369995,"confidence":0.99121094,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0416586734354496},{"word":"you","start":108.369995,"end":108.45,"confidence":0.3959961,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.037993744015693665},{"word":"just","start":108.45,"end":108.61,"confidence":0.93847656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.054719477891922},{"word":"plug","start":108.61,"end":108.85,"confidence":0.9970703,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.037179600447416306},{"word":"and","start":108.85,"end":108.93,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.034199632704257965},{"word":"play","start":108.93,"end":109.17,"confidence":0.9470215,"punctuated_word":"play.","sentiment":"neutral","sentiment_score":0.017696265131235123},{"word":"like","start":109.17,"end":109.29,"confidence":0.59924316,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":0.011491410434246063},{"word":"i","start":109.29,"end":109.41,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0281972773373127},{"word":"don't","start":109.41,"end":109.65,"confidence":0.9921875,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.014672726392745972},{"word":"think","start":109.65,"end":109.81,"confidence":0.99316406,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.0672914981842041},{"word":"it","start":109.81,"end":109.89,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.026749439537525177},{"word":"can","start":109.89,"end":110.13,"confidence":0.86328125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.08132088929414749},{"word":"be","start":110.13,"end":110.29,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.08037224411964417},{"word":"that","start":110.29,"end":110.45,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1109367609024048},{"word":"difficult","start":110.45,"end":110.95,"confidence":0.99902344,"punctuated_word":"difficult","sentiment":"neutral","sentiment_score":-0.09926363825798036},{"word":"unless","start":111.25,"end":111.57,"confidence":0.81347656,"punctuated_word":"unless","sentiment":"neutral","sentiment_score":-0.07902195304632187},{"word":"they","start":111.57,"end":111.73,"confidence":0.5053711,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.063087597489357},{"word":"still","start":111.73,"end":111.97,"confidence":0.8310547,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07129766047000885},{"word":"have","start":111.97,"end":112.21,"confidence":0.94628906,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0038628270849585537},{"word":"an","start":112.21,"end":112.37,"confidence":0.9741211,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.019024768844246864},{"word":"ip","start":112.37,"end":112.61,"confidence":0.9951172,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.02926634252071381},{"word":"issues","start":112.61,"end":112.93,"confidence":0.8310547,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.04239283502101898},{"word":"and","start":112.93,"end":113.09,"confidence":0.8339844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.018850555643439293},{"word":"that","start":113.09,"end":113.33,"confidence":0.7208252,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.023323968052864075},{"word":"but","start":113.33,"end":113.57,"confidence":0.97802734,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.010795462876558304},{"word":"but","start":113.57,"end":113.81,"confidence":0.67529297,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.007069667801260948},{"word":"this","start":113.81,"end":114.13,"confidence":0.98095703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0008016973733901978},{"word":"way","start":114.13,"end":114.53,"confidence":0.9277344,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.0020789392292499542},{"word":"it's","start":114.53,"end":114.69,"confidence":0.78808594,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.007656262721866369},{"word":"only","start":114.69,"end":115.01,"confidence":0.984375,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.010792221873998642},{"word":"one","start":115.01,"end":115.17,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.011663435027003288},{"word":"entry","start":115.17,"end":115.57,"confidence":0.8120117,"punctuated_word":"entry,","sentiment":"neutral","sentiment_score":-0.010508304461836817},{"word":"like","start":115.57,"end":115.729996,"confidence":0.767334,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.001980416476726532},{"word":"one","start":115.729996,"end":116.05,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.004210982471704483},{"word":"one","start":116.05,"end":116.45,"confidence":0.96875,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.009211119264364244},{"word":"input","start":116.45,"end":116.77,"confidence":0.8703613,"punctuated_word":"input,","sentiment":"neutral","sentiment_score":-0.004431569948792458},{"word":"which","start":116.77,"end":116.93,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.008956030011177063},{"word":"is","start":116.93,"end":117.09,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.002156529575586319},{"word":"the","start":117.09,"end":117.17,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006050180643796921},{"word":"mac","start":117.17,"end":117.41,"confidence":0.9970703,"punctuated_word":"MAC","sentiment":"neutral","sentiment_score":0.002406647428870201},{"word":"address","start":117.41,"end":117.729996,"confidence":0.9177246,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.0026469677686691284},{"word":"and","start":117.729996,"end":117.89,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0133795365691185},{"word":"then","start":117.89,"end":118.05,"confidence":0.9951172,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01285160891711712},{"word":"if","start":118.05,"end":118.21,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01419161818921566},{"word":"if","start":118.21,"end":118.37,"confidence":0.99121094,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.012757791206240654},{"word":"the","start":118.37,"end":118.53,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014887209981679916},{"word":"network's","start":118.53,"end":119.01,"confidence":0.8852539,"punctuated_word":"network's","sentiment":"neutral","sentiment_score":0.017962530255317688},{"word":"configured","start":119.01,"end":119.41,"confidence":0.99609375,"punctuated_word":"configured","sentiment":"neutral","sentiment_score":0.11372624337673189},{"word":"properly","start":119.41,"end":119.61,"confidence":0.9838867,"punctuated_word":"properly,","sentiment":"neutral","sentiment_score":0.15418991446495056},{"word":"it","start":119.61,"end":119.81,"confidence":0.9741211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13181616365909576},{"word":"should","start":119.81,"end":120.05,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.17728698253631592},{"word":"find","start":120.05,"end":120.21,"confidence":0.6479492,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.11240489780902864},{"word":"itself","start":120.21,"end":120.71,"confidence":0.9711914,"punctuated_word":"itself.","sentiment":"neutral","sentiment_score":0.073215052485466},{"word":"well","start":125.765,"end":126.165,"confidence":0.6220703,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.023778079077601433},{"word":"i","start":126.165,"end":126.245,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.009126238524913788},{"word":"mean","start":126.245,"end":126.485,"confidence":0.91064453,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.005189467221498489},{"word":"that's","start":126.485,"end":126.725006,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.0034378408454358578},{"word":"my","start":126.725006,"end":126.965004,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.035556860268116},{"word":"guess","start":126.965004,"end":127.465004,"confidence":0.9921875,"punctuated_word":"guess.","sentiment":"neutral","sentiment_score":0.011273739859461784},{"word":"yeah","start":127.605,"end":128.085,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.060902081429958344},{"word":"so","start":128.085,"end":128.325,"confidence":0.96240234,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.06151062622666359},{"word":"maybe","start":128.325,"end":128.80501,"confidence":0.9902344,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.06928271055221558},{"word":"maybe","start":128.80501,"end":129.125,"confidence":0.94921875,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.06428049504756927},{"word":"try","start":129.125,"end":129.445,"confidence":0.9970703,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.0627497062087059},{"word":"it","start":129.445,"end":129.52501,"confidence":0.67529297,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07327453047037125},{"word":"that","start":129.52501,"end":129.685,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11190277338027954},{"word":"way","start":129.685,"end":130.185,"confidence":0.7607422,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":0.06874722242355347},{"word":"because","start":131.365,"end":131.685,"confidence":0.56347656,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.04660017788410187},{"word":"that's","start":131.685,"end":131.845,"confidence":0.920166,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.12010595202445984},{"word":"probably","start":131.845,"end":132.245,"confidence":0.99902344,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.19085507094860077},{"word":"the","start":132.245,"end":132.485,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14996309578418732},{"word":"easiest","start":132.485,"end":132.88501,"confidence":0.99902344,"punctuated_word":"easiest","sentiment":"neutral","sentiment_score":0.1440577507019043},{"word":"way","start":132.88501,"end":133.045,"confidence":0.99902344,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.20989488065242767},{"word":"to","start":133.045,"end":133.205,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23540443181991577},{"word":"do","start":133.205,"end":133.365,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2457003593444824},{"word":"it","start":133.365,"end":133.60501,"confidence":0.87841797,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.217401385307312},{"word":"less","start":133.60501,"end":133.845,"confidence":0.96240234,"punctuated_word":"Less","sentiment":"neutral","sentiment_score":0.12004908919334412},{"word":"friction","start":133.845,"end":134.345,"confidence":0.85595703,"punctuated_word":"friction,","sentiment":"neutral","sentiment_score":0.106003038585186},{"word":"less","start":134.565,"end":134.88501,"confidence":1.0,"punctuated_word":"less","sentiment":"neutral","sentiment_score":0.0984506905078888},{"word":"mistakes","start":134.88501,"end":135.365,"confidence":0.9926758,"punctuated_word":"mistakes,","sentiment":"neutral","sentiment_score":0.06518109887838364},{"word":"less","start":135.365,"end":135.60501,"confidence":0.99902344,"punctuated_word":"less","sentiment":"neutral","sentiment_score":0.07603654265403748},{"word":"errors","start":135.60501,"end":136.10501,"confidence":0.8312988,"punctuated_word":"errors.","sentiment":"neutral","sentiment_score":0.01991219073534012},{"word":"because","start":136.73,"end":136.97,"confidence":0.8569336,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.027875903993844982},{"word":"you","start":136.97,"end":137.05,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03309439495205879},{"word":"gotta","start":137.05,"end":137.37,"confidence":0.77734375,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":0.011715726926922798},{"word":"manually","start":137.37,"end":137.77,"confidence":0.9980469,"punctuated_word":"manually","sentiment":"neutral","sentiment_score":0.02550123631954193},{"word":"enter","start":137.77,"end":138.01,"confidence":0.9790039,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":-0.005886819213628769},{"word":"things","start":138.01,"end":138.25,"confidence":0.9921875,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.014756381511688232},{"word":"in","start":138.25,"end":138.41,"confidence":0.55859375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.004118390381336212},{"word":"the","start":138.41,"end":138.49,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01453888788819313},{"word":"phone","start":138.49,"end":138.73,"confidence":0.954834,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.0012959782034158709},{"word":"you","start":138.73,"end":138.89,"confidence":0.99609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.03948908671736717},{"word":"you","start":138.89,"end":139.05,"confidence":0.70410156,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.054362475872039795},{"word":"could","start":139.05,"end":139.20999,"confidence":0.9667969,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.07449173182249069},{"word":"make","start":139.20999,"end":139.37,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.05399850755929947},{"word":"a","start":139.37,"end":139.45,"confidence":0.77246094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06444032490253448},{"word":"mistake","start":139.45,"end":139.84999,"confidence":0.8154297,"punctuated_word":"mistake,","sentiment":"neutral","sentiment_score":-0.006591755896806717},{"word":"you","start":139.84999,"end":140.09,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03708133101463318},{"word":"know","start":140.09,"end":140.25,"confidence":0.72753906,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.022827960550785065},{"word":"so","start":140.25,"end":140.75,"confidence":0.7524414,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11893901228904724},{"word":"yeah","start":144.01,"end":144.33,"confidence":0.95654297,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.13766638934612274},{"word":"i","start":144.33,"end":144.48999,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05739795416593552},{"word":"forgot","start":144.48999,"end":144.89,"confidence":1.0,"punctuated_word":"forgot","sentiment":"neutral","sentiment_score":0.07273679971694946},{"word":"to","start":144.89,"end":144.97,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08019851893186569},{"word":"remind","start":144.97,"end":145.37,"confidence":1.0,"punctuated_word":"remind","sentiment":"neutral","sentiment_score":0.10003198683261871},{"word":"you","start":145.37,"end":145.53,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15660147368907928},{"word":"to","start":145.53,"end":145.61,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11317913979291916},{"word":"try","start":145.61,"end":145.77,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.15345579385757446},{"word":"that","start":145.77,"end":146.01,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13871562480926514},{"word":"method","start":146.01,"end":146.33,"confidence":0.9951172,"punctuated_word":"method","sentiment":"neutral","sentiment_score":0.12475914508104324},{"word":"last","start":146.33,"end":146.56999,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.15469059348106384},{"word":"week","start":146.56999,"end":146.89,"confidence":0.7915039,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":0.07171748578548431},{"word":"so","start":146.89,"end":146.97,"confidence":0.45703125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.009105309844017029},{"word":"yeah","start":147.22,"end":147.72,"confidence":0.87646484,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.01318826898932457},{"word":"for","start":154.885,"end":155.20499,"confidence":0.7949219,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.0354640856385231},{"word":"for","start":155.20499,"end":155.525,"confidence":0.95947266,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.040482599288225174},{"word":"which","start":155.525,"end":155.765,"confidence":0.7406006,"punctuated_word":"which,","sentiment":"neutral","sentiment_score":-0.03815748542547226},{"word":"sir","start":155.765,"end":156.265,"confidence":0.9838867,"punctuated_word":"sir?","sentiment":"neutral","sentiment_score":-0.01956106349825859},{"word":"no","start":161.045,"end":161.545,"confidence":0.8774414,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.216681107878685},{"word":"no","start":161.92499,"end":162.42499,"confidence":0.888916,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.174055814743042},{"word":"no","start":162.805,"end":162.965,"confidence":0.9819336,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07459697127342224},{"word":"no","start":162.965,"end":163.125,"confidence":0.8132324,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06189937889575958},{"word":"it's","start":163.125,"end":163.36499,"confidence":0.9423828,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0537581667304039},{"word":"it's","start":163.36499,"end":163.86499,"confidence":0.9472656,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.04858626425266266},{"word":"it's","start":164.325,"end":164.485,"confidence":0.9506836,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.029941335320472717},{"word":"to","start":164.485,"end":164.56499,"confidence":0.5258789,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03524261713027954},{"word":"be","start":164.56499,"end":164.72499,"confidence":0.9902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.038300059735774994},{"word":"provisioned","start":164.72499,"end":165.20499,"confidence":0.9399414,"punctuated_word":"provisioned","sentiment":"neutral","sentiment_score":-0.01967647671699524},{"word":"for","start":165.20499,"end":165.36499,"confidence":0.7558594,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03396886587142944},{"word":"mac","start":165.36499,"end":165.605,"confidence":0.67626953,"punctuated_word":"MAC","sentiment":"neutral","sentiment_score":-0.030387921258807182},{"word":"based","start":165.605,"end":165.845,"confidence":0.8442383,"punctuated_word":"based","sentiment":"neutral","sentiment_score":-0.03005325607955456},{"word":"services","start":165.845,"end":166.345,"confidence":0.8535156,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":-0.03406001627445221},{"word":"yeah","start":166.405,"end":166.86,"confidence":0.9797363,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12179815024137496},{"word":"definitely","start":166.94,"end":167.18001,"confidence":0.9892578,"punctuated_word":"Definitely","sentiment":"neutral","sentiment_score":0.2056054174900055},{"word":"do","start":167.18001,"end":167.26,"confidence":0.96777344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.11689474433660509},{"word":"it","start":167.26,"end":167.34,"confidence":0.94970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1267855167388916},{"word":"that","start":167.34,"end":167.84,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07728787511587143},{"word":"way","start":168.45999,"end":168.95999,"confidence":0.9941406,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":0.04796084016561508},{"word":"yeah","start":169.58,"end":170.06,"confidence":0.7519531,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.002145295962691307},{"word":"maybe","start":170.06,"end":170.56,"confidence":0.97265625,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.005093969404697418},{"word":"give","start":170.94,"end":171.1,"confidence":0.9160156,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.013327628374099731},{"word":"it","start":171.1,"end":171.26,"confidence":0.99609375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0209987610578537},{"word":"a","start":171.26,"end":171.34,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029176875948905945},{"word":"crack","start":171.34,"end":171.58,"confidence":0.9140625,"punctuated_word":"crack","sentiment":"neutral","sentiment_score":0.050553467124700546},{"word":"on","start":171.58,"end":171.66,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.053085606545209885},{"word":"your","start":171.66,"end":171.9,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0514124296605587},{"word":"own","start":171.9,"end":172.06,"confidence":0.9970703,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.04638645797967911},{"word":"network","start":172.06,"end":172.54,"confidence":0.75219727,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.021389715373516083},{"word":"just","start":172.54,"end":172.78,"confidence":0.6328125,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.046810705214738846},{"word":"try","start":172.78,"end":173.02,"confidence":0.9980469,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.08545269817113876},{"word":"and","start":173.02,"end":173.42,"confidence":0.3395996,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08487299829721451},{"word":"see","start":173.42,"end":173.9,"confidence":0.7373047,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.077601857483387},{"word":"how","start":173.9,"end":174.06,"confidence":0.8881836,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.08874097466468811},{"word":"easy","start":174.06,"end":174.3,"confidence":0.9970703,"punctuated_word":"easy","sentiment":"neutral","sentiment_score":0.09361275285482408},{"word":"it","start":174.3,"end":174.54,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0863969549536705},{"word":"is","start":174.54,"end":174.94,"confidence":0.9616699,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.04766868054866791},{"word":"and","start":174.94,"end":175.18,"confidence":0.85546875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.034375086426734924},{"word":"then","start":175.18,"end":175.26,"confidence":0.74316406,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.032015360891819},{"word":"once","start":175.26,"end":175.5,"confidence":0.9921875,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.028702979907393456},{"word":"you've","start":175.5,"end":175.66,"confidence":0.9995117,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.01880008541047573},{"word":"done","start":175.66,"end":175.9,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.018145045265555385},{"word":"that","start":175.9,"end":176.06,"confidence":0.970459,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.01993574947118759},{"word":"then","start":176.06,"end":176.46,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.020139481872320175},{"word":"ask","start":176.46,"end":176.7,"confidence":0.8774414,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.027273349463939667},{"word":"your","start":176.7,"end":176.86,"confidence":0.9140625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01730673760175705},{"word":"tech","start":176.86,"end":177.02,"confidence":0.9980469,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.0363851860165596},{"word":"to","start":177.02,"end":177.18,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011462509632110596},{"word":"give","start":177.18,"end":177.34,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.017944850027561188},{"word":"it","start":177.34,"end":177.42,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02293149381875992},{"word":"a","start":177.42,"end":177.5,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007783949375152588},{"word":"try","start":177.5,"end":177.74,"confidence":0.9667969,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.01612962782382965},{"word":"elsewhere","start":177.74,"end":178.14,"confidence":0.99902344,"punctuated_word":"elsewhere","sentiment":"neutral","sentiment_score":0.009961113333702087},{"word":"and","start":178.14,"end":178.3,"confidence":0.70654297,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02306004613637924},{"word":"then","start":178.3,"end":178.54,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.029792318120598793},{"word":"go","start":178.54,"end":178.7,"confidence":0.9404297,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.027431616559624672},{"word":"back","start":178.7,"end":178.86,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.035925671458244324},{"word":"to","start":178.86,"end":179.02,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02531265839934349},{"word":"this","start":179.02,"end":179.18,"confidence":0.9921875,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.037488698959350586},{"word":"client","start":179.18,"end":179.5,"confidence":0.9614258,"punctuated_word":"client","sentiment":"neutral","sentiment_score":0.02179013192653656},{"word":"and","start":179.5,"end":179.58,"confidence":0.97509766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03218092396855354},{"word":"see","start":179.58,"end":179.74,"confidence":0.9951172,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.039039719849824905},{"word":"if","start":179.74,"end":179.9,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03803765028715134},{"word":"it","start":179.9,"end":179.98,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.059316448867321014},{"word":"works","start":179.98,"end":180.48,"confidence":0.97802734,"punctuated_word":"works.","sentiment":"neutral","sentiment_score":0.021712202578783035},{"word":"i","start":181.585,"end":181.74501,"confidence":0.6660156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014957606792449951},{"word":"don't","start":181.74501,"end":181.905,"confidence":0.88623047,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.00667368620634079},{"word":"know","start":181.905,"end":182.08499,"confidence":0.83374023,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.01392553560435772},{"word":"that'll","start":182.08499,"end":182.265,"confidence":0.7265625,"punctuated_word":"That'll","sentiment":"neutral","sentiment_score":0.020037872716784477},{"word":"be","start":182.265,"end":182.445,"confidence":0.96972656,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02672731503844261},{"word":"the","start":182.445,"end":182.625,"confidence":0.8574219,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02415473386645317},{"word":"easiest","start":182.625,"end":182.945,"confidence":0.9980469,"punctuated_word":"easiest","sentiment":"neutral","sentiment_score":0.05287638306617737},{"word":"way","start":182.945,"end":183.445,"confidence":0.99658203,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":0.018903547897934914},{"word":"okay","start":188.545,"end":188.625,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09896869957447052},{"word":"yep","start":188.625,"end":189.125,"confidence":0.9309082,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10820537060499193},{"word":"yep","start":191.425,"end":191.925,"confidence":0.9802246,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09416034072637558},{"word":"i","start":195.57,"end":195.73,"confidence":0.6328125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19868476688861847},{"word":"think","start":195.73,"end":195.89,"confidence":0.984375,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.2439701408147812},{"word":"that's","start":195.89,"end":196.29001,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.24703310430049896},{"word":"probably","start":196.29001,"end":196.61,"confidence":0.9980469,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.2793613374233246},{"word":"an","start":196.61,"end":196.77,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.24856528639793396},{"word":"easy","start":196.77,"end":197.01,"confidence":0.82177734,"punctuated_word":"easy","sentiment":"neutral","sentiment_score":0.2887287735939026},{"word":"way","start":197.01,"end":197.17,"confidence":0.99902344,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.17318105697631836},{"word":"to","start":197.17,"end":197.41,"confidence":0.7246094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17337268590927124},{"word":"to","start":197.41,"end":197.57,"confidence":0.9658203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14841695129871368},{"word":"look","start":197.57,"end":197.81,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.14404670894145966},{"word":"at","start":197.81,"end":197.89,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.12562449276447296},{"word":"it","start":197.89,"end":198.05,"confidence":0.99609375,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.1172814890742302},{"word":"yep","start":198.05,"end":198.55,"confidence":0.9836426,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.08357234299182892},{"word":"oh","start":200.05,"end":200.29001,"confidence":0.9328613,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.20836317539215088},{"word":"okay","start":200.29001,"end":200.77,"confidence":0.9975586,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.2597474157810211},{"word":"cool","start":200.77,"end":201.17,"confidence":0.99853516,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.3732426762580872},{"word":"easy","start":201.17,"end":201.67,"confidence":0.99853516,"punctuated_word":"Easy.","sentiment":"positive","sentiment_score":0.36620938777923584},{"word":"alright","start":203.65,"end":204.15,"confidence":0.9277344,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3685322701931},{"word":"no","start":204.77,"end":205.01,"confidence":0.9301758,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.20247215032577515},{"word":"thank","start":205.01,"end":205.17,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.16125327348709106},{"word":"you","start":205.17,"end":205.41,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3217405378818512},{"word":"thanks","start":205.41,"end":205.65,"confidence":0.7441406,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.4016195237636566},{"word":"for","start":205.65,"end":205.81,"confidence":0.98095703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2867099940776825},{"word":"callback","start":205.81,"end":206.29001,"confidence":0.677124,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":0.28264856338500977},{"word":"alright","start":206.29001,"end":206.61,"confidence":0.97436523,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2710127532482147},{"word":"nice","start":206.61,"end":206.93001,"confidence":0.47961426,"punctuated_word":"Nice,","sentiment":"positive","sentiment_score":0.4816323518753052},{"word":"chris","start":206.93001,"end":207.25,"confidence":0.986084,"punctuated_word":"Chris.","sentiment":"positive","sentiment_score":0.4008691012859345},{"word":"take","start":207.25,"end":207.41,"confidence":0.94384766,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.4364757537841797},{"word":"care","start":207.41,"end":207.81,"confidence":0.9975586,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.398695170879364},{"word":"alright","start":207.81,"end":208.21,"confidence":0.9543457,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.21200653910636905},{"word":"see","start":208.21,"end":208.37,"confidence":0.94140625,"punctuated_word":"See","sentiment":"neutral","sentiment_score":0.17111985385417938},{"word":"you","start":208.37,"end":208.53,"confidence":0.9848633,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.2841320037841797},{"word":"mate","start":208.53,"end":208.85,"confidence":0.9970703,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.264763206243515},{"word":"okay","start":208.85,"end":209.17,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18289348483085632},{"word":"bye","start":209.17,"end":209.49,"confidence":0.9863281,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1367023140192032},{"word":"bye","start":209.49,"end":209.99,"confidence":0.99316406,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09646786004304886}],"paragraphs":{"transcript":"\nHey, Con. How are you? That's okay. Yeah. Good.\n\nI'm just at the gym at the moment. That's alright. But I can I can have a quick chat? I am quick chat. Okay.\n\nYep. Right. Yep. Right. Okay.\n\nYep. Yep. Okay. Yep. Yeah.\n\nOkay. Have you have yeah. I was gonna say, have you guys tried to just provision through the MAC base address? Instead of doing, yeah, instead of doing all manually? I'm not a tech expert, but I'm feeling it's more unique.\n\nIt's one touch provisioning. You just put it you sort of MAC address and then you just plug and play. Like, I don't think it can be that difficult unless they still have an IP issues and that. But but this way, it's only one entry, like, one one input, which is the MAC address. And then if if the network's configured properly, it should find itself.\n\nWell, I mean, that's my guess. Yeah. So maybe maybe try it that way. Because that's probably the easiest way to do it. Less friction, less mistakes, less errors.\n\nBecause you gotta manually enter things in the phone. You you could make a mistake, you know. So yeah. I forgot to remind you to try that method last week. So yeah.\n\nFor for which, sir? No. No. No. No.\n\nIt's it's it's to be provisioned for MAC based services. Yeah. Definitely do it that way. Yeah. Maybe give it a crack on your own network.\n\nJust try and see how easy it is. And then once you've done that, then ask your tech to give it a try elsewhere and then go back to this client and see if it works. I don't know. That'll be the easiest way. Okay.\n\nYep. Yep. I think that's probably an easy way to to look at it. Yep. Oh, okay.\n\nCool. Easy. Alright. No. Thank you.\n\nThanks for callback. Alright. Nice, Chris. Take care. Alright.\n\nSee you, mate. Okay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Con.","start":0.56,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.23303861916065216},{"text":"How are you?","start":1.1999999,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.2546943202614784},{"text":"That's okay.","start":5.8399997,"end":6.56,"sentiment":"neutral","sentiment_score":0.11145812645554543},{"text":"Yeah.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.22748103737831116},{"text":"Good.","start":6.8799996,"end":7.04,"sentiment":"positive","sentiment_score":0.3602072596549988}],"sentiment":"neutral","sentiment_score":0.22675163878334892,"num_words":9,"start":0.56,"end":7.04},{"sentences":[{"text":"I'm just at the gym at the moment.","start":7.04,"end":8.58,"sentiment":"neutral","sentiment_score":0.13862887490540743},{"text":"That's alright.","start":10.639999,"end":11.12,"sentiment":"neutral","sentiment_score":0.025012938305735588},{"text":"But I can I can have a quick chat?","start":11.12,"end":12.48,"sentiment":"neutral","sentiment_score":0.020606106147170067},{"text":"I am quick chat.","start":12.48,"end":13.54,"sentiment":"neutral","sentiment_score":0.019785378128290176},{"text":"Okay.","start":13.695,"end":14.195,"sentiment":"neutral","sentiment_score":0.012707018293440342}],"sentiment":"neutral","sentiment_score":0.05984834841607759,"num_words":24,"start":7.04,"end":14.195},{"sentences":[{"text":"Yep.","start":20.5125,"end":21.0125,"sentiment":"neutral","sentiment_score":-0.08472656458616257},{"text":"Right.","start":34.69,"end":35.19,"sentiment":"neutral","sentiment_score":-0.16299062967300415},{"text":"Yep.","start":35.41,"end":35.91,"sentiment":"neutral","sentiment_score":-0.12401404231786728},{"text":"Right.","start":38.69,"end":39.09,"sentiment":"neutral","sentiment_score":-0.15416154265403748},{"text":"Okay.","start":39.09,"end":39.59,"sentiment":"neutral","sentiment_score":-0.1863320767879486}],"sentiment":"neutral","sentiment_score":-0.142444971203804,"num_words":5,"start":20.5125,"end":39.59},{"sentences":[{"text":"Yep.","start":42.29,"end":42.79,"sentiment":"neutral","sentiment_score":-0.1016375720500946},{"text":"Yep.","start":50.855,"end":51.255,"sentiment":"neutral","sentiment_score":-0.060445234179496765},{"text":"Okay.","start":51.255,"end":51.755,"sentiment":"neutral","sentiment_score":-0.06063896045088768},{"text":"Yep.","start":58.079998,"end":58.579998,"sentiment":"neutral","sentiment_score":-0.07701288908720016},{"text":"Yeah.","start":79.295,"end":79.455,"sentiment":"neutral","sentiment_score":-0.10706433653831482}],"sentiment":"neutral","sentiment_score":-0.08135979846119881,"num_words":5,"start":42.29,"end":79.455},{"sentences":[{"text":"Okay.","start":79.455,"end":79.955,"sentiment":"neutral","sentiment_score":-0.06584762036800385},{"text":"Have you have yeah.","start":82.12,"end":84.600006,"sentiment":"neutral","sentiment_score":-0.181254792958498},{"text":"I was gonna say, have you guys tried to just provision through the MAC base address?","start":84.600006,"end":88.700005,"sentiment":"neutral","sentiment_score":-0.032414435874670744},{"text":"Instead of doing, yeah, instead of doing all manually?","start":92.520004,"end":95.395,"sentiment":"neutral","sentiment_score":-0.05830432495309247},{"text":"I'm not a tech expert, but I'm feeling it's more unique.","start":101.695,"end":104.814995,"sentiment":"neutral","sentiment_score":-0.11447031389583241}],"sentiment":"neutral","sentiment_score":-0.07544902789338333,"num_words":41,"start":79.455,"end":104.814995},{"sentences":[{"text":"It's one touch provisioning.","start":104.814995,"end":106.115,"sentiment":"neutral","sentiment_score":0.06462912261486053},{"text":"You just put it you sort of MAC address and then you just plug and play.","start":106.174995,"end":109.17,"sentiment":"neutral","sentiment_score":0.04388460470363498},{"text":"Like, I don't think it can be that difficult unless they still have an IP issues and that.","start":109.17,"end":113.33,"sentiment":"neutral","sentiment_score":-0.04708008732025822},{"text":"But but this way, it's only one entry, like, one one input, which is the MAC address.","start":113.33,"end":117.729996,"sentiment":"neutral","sentiment_score":0.0008288382771698866},{"text":"And then if if the network's configured properly, it should find itself.","start":117.729996,"end":120.71,"sentiment":"neutral","sentiment_score":0.07072246245418985}],"sentiment":"neutral","sentiment_score":0.014566990956942092,"num_words":67,"start":104.814995,"end":120.71},{"sentences":[{"text":"Well, I mean, that's my guess.","start":125.765,"end":127.465004,"sentiment":"neutral","sentiment_score":0.0017288039283206065},{"text":"Yeah.","start":127.605,"end":128.085,"sentiment":"neutral","sentiment_score":0.060902081429958344},{"text":"So maybe maybe try it that way.","start":128.085,"end":130.185,"sentiment":"neutral","sentiment_score":0.07310686632990837},{"text":"Because that's probably the easiest way to do it.","start":131.365,"end":133.60501,"sentiment":"neutral","sentiment_score":0.17333145605193245},{"text":"Less friction, less mistakes, less errors.","start":133.60501,"end":136.10501,"sentiment":"neutral","sentiment_score":0.08093877509236336}],"sentiment":"neutral","sentiment_score":0.09064271463209699,"num_words":29,"start":125.765,"end":136.10501},{"sentences":[{"text":"Because you gotta manually enter things in the phone.","start":136.73,"end":138.73,"sentiment":"neutral","sentiment_score":0.010833035326666303},{"text":"You you could make a mistake, you know.","start":138.73,"end":140.25,"sentiment":"neutral","sentiment_score":-0.04416039679199457},{"text":"So yeah.","start":140.25,"end":144.33,"sentiment":"neutral","sentiment_score":0.128302700817585},{"text":"I forgot to remind you to try that method last week.","start":144.33,"end":146.89,"sentiment":"neutral","sentiment_score":0.1112258651039817},{"text":"So yeah.","start":146.89,"end":147.72,"sentiment":"neutral","sentiment_score":-0.0111467894166708}],"sentiment":"neutral","sentiment_score":0.037562827579677105,"num_words":32,"start":136.73,"end":147.72},{"sentences":[{"text":"For for which, sir?","start":154.885,"end":156.265,"sentiment":"neutral","sentiment_score":-0.03341630846261978},{"text":"No.","start":161.045,"end":161.545,"sentiment":"neutral","sentiment_score":-0.216681107878685},{"text":"No.","start":161.92499,"end":162.42499,"sentiment":"neutral","sentiment_score":-0.174055814743042},{"text":"No.","start":162.805,"end":162.965,"sentiment":"neutral","sentiment_score":-0.07459697127342224},{"text":"No.","start":162.965,"end":163.125,"sentiment":"neutral","sentiment_score":-0.06189937889575958}],"sentiment":"neutral","sentiment_score":-0.08261231333017349,"num_words":8,"start":154.885,"end":163.125},{"sentences":[{"text":"It's it's it's to be provisioned for MAC based services.","start":163.125,"end":166.345,"sentiment":"neutral","sentiment_score":-0.035397497937083244},{"text":"Yeah.","start":166.405,"end":166.86,"sentiment":"neutral","sentiment_score":0.12179815024137496},{"text":"Definitely do it that way.","start":166.94,"end":168.95999,"sentiment":"neutral","sentiment_score":0.11490687876939773},{"text":"Yeah.","start":169.58,"end":170.06,"sentiment":"neutral","sentiment_score":0.002145295962691307},{"text":"Maybe give it a crack on your own network.","start":170.06,"end":172.54,"sentiment":"neutral","sentiment_score":0.031248552517758474}],"sentiment":"neutral","sentiment_score":0.024066916666924953,"num_words":26,"start":163.125,"end":172.54},{"sentences":[{"text":"Just try and see how easy it is.","start":172.54,"end":174.94,"sentiment":"neutral","sentiment_score":0.07639470277354121},{"text":"And then once you've done that, then ask your tech to give it a try elsewhere and then go back to this client and see if it works.","start":174.94,"end":180.48,"sentiment":"neutral","sentiment_score":0.02608502476609179},{"text":"I don't know.","start":181.585,"end":182.08499,"sentiment":"neutral","sentiment_score":-0.001880538339416186},{"text":"That'll be the easiest way.","start":182.08499,"end":183.445,"sentiment":"neutral","sentiment_score":0.02853997051715851},{"text":"Okay.","start":188.545,"end":188.625,"sentiment":"neutral","sentiment_score":0.09896869957447052}],"sentiment":"neutral","sentiment_score":0.03505700561735365,"num_words":45,"start":172.54,"end":188.625},{"sentences":[{"text":"Yep.","start":188.625,"end":189.125,"sentiment":"neutral","sentiment_score":0.10820537060499193},{"text":"Yep.","start":191.425,"end":191.925,"sentiment":"neutral","sentiment_score":0.09416034072637558},{"text":"I think that's probably an easy way to to look at it.","start":195.57,"end":198.05,"sentiment":"neutral","sentiment_score":0.19902223286529383},{"text":"Yep.","start":198.05,"end":198.55,"sentiment":"neutral","sentiment_score":0.08357234299182892},{"text":"Oh, okay.","start":200.05,"end":200.77,"sentiment":"neutral","sentiment_score":0.234055295586586}],"sentiment":"neutral","sentiment_score":0.1848420846988173,"num_words":17,"start":188.625,"end":200.77},{"sentences":[{"text":"Cool.","start":200.77,"end":201.17,"sentiment":"positive","sentiment_score":0.3732426762580872},{"text":"Easy.","start":201.17,"end":201.67,"sentiment":"positive","sentiment_score":0.36620938777923584},{"text":"Alright.","start":203.65,"end":204.15,"sentiment":"positive","sentiment_score":0.3685322701931},{"text":"No.","start":204.77,"end":205.01,"sentiment":"neutral","sentiment_score":0.20247215032577515},{"text":"Thank you.","start":205.01,"end":205.41,"sentiment":"neutral","sentiment_score":0.24149690568447113}],"sentiment":"neutral","sentiment_score":0.29890838265419006,"num_words":6,"start":200.77,"end":205.41},{"sentences":[{"text":"Thanks for callback.","start":205.41,"end":206.29001,"sentiment":"neutral","sentiment_score":0.32365936040878296},{"text":"Alright.","start":206.29001,"end":206.61,"sentiment":"neutral","sentiment_score":0.2710127532482147},{"text":"Nice, Chris.","start":206.61,"end":207.25,"sentiment":"positive","sentiment_score":0.4412507265806198},{"text":"Take care.","start":207.25,"end":207.81,"sentiment":"positive","sentiment_score":0.41758546233177185},{"text":"Alright.","start":207.81,"end":208.21,"sentiment":"neutral","sentiment_score":0.21200653910636905}],"sentiment":"positive","sentiment_score":0.35240775015619064,"num_words":9,"start":205.41,"end":208.21},{"sentences":[{"text":"See you, mate.","start":208.21,"end":208.85,"sentiment":"neutral","sentiment_score":0.24000502129395804},{"text":"Okay.","start":208.85,"end":209.17,"sentiment":"neutral","sentiment_score":0.18289348483085632},{"text":"Bye.","start":209.17,"end":209.49,"sentiment":"neutral","sentiment_score":0.1367023140192032},{"text":"Bye.","start":209.49,"end":209.99,"sentiment":"neutral","sentiment_score":-0.09646786004304886}],"sentiment":"neutral","sentiment_score":0.15719050044814745,"num_words":6,"start":208.21,"end":209.99}]}}]},{"alternatives":[{"transcript":"Good day, mate. Sorry. It's been a bit of a crazy day. How's things? Oh, that's all, mate. I'll I'll leave you at all then. Okay. Is it no. I was just I was gonna say we we kinda sorted it, but we kinda didn't. We isolated the issue, but it hasn't stuck the it hasn't made connectivity, like, any easier. It seems that their IT department is running, like, fucking 200 simultaneous IPs and only, like, a handful of them are active. So it's making it pretty difficult, like, throughout the site. So you can imagine there's they obviously have an on premise phone system. They have a couple of POE switches that runs their wired services, And then they've got extenders and access points and switches that, like, essentially act as Wi Fi repeaters. Right? But they're all running on. When our tech was out there, he's had to set up, like, nine different handsets on nine different fucking IPs. So you can imagine us having to also go through and, what do you call it, unblock that specific IP on the CPS as well, it's been a massive fucking paid pass through pissed me off. It's it's nothing to do with you, but on-site instead of instead of the SIP credentials? Yeah. Maybe we should give that a crack. Do you reckon that's gonna become a little bit easier? Yeah. It's gone. Yeah. Yeah. That's very true. That's very true. And then it should kinda fill in the blanks from the that's it. Yeah. That'd be a little bit easier. Yeah. Yeah. That's true. I'll give it a crack that way. We'll see how we go. No. That's alright. I didn't even think of it to be I saw it there, but I thought it was only, like, for record keeping sake because it seemed like it was in the same section, like, internal record keeping sake. I didn't think you could actually prove to them that way. Yeah. Okay. One touch provision. Yeah. No. Yeah. Yeah. Well, we've got another deployment at Morebank. What I'm gonna be doing this time is I'm just gonna send all the equipment here. I'll provision them, test all the services. And then from there, if there's no issues, then I'll just ship them out as a complete solution. Yeah. I think so, man. Hey, Diaz. I appreciate it, Sean. Thanks for the follow-up, mate. Brother. Take care. Bye.","confidence":0.9921875,"words":[{"word":"good","start":2.56,"end":2.8,"confidence":0.89208984,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5171529650688171},{"word":"day","start":2.8,"end":3.04,"confidence":0.98095703,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.5595241785049438},{"word":"mate","start":3.04,"end":3.4399998,"confidence":0.99560547,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.4378010630607605},{"word":"sorry","start":3.4399998,"end":3.76,"confidence":0.97265625,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.13034121692180634},{"word":"it's","start":3.76,"end":3.9199998,"confidence":0.99658203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.23726686835289},{"word":"been","start":3.9199998,"end":4.0,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.2275488078594208},{"word":"a","start":4.0,"end":4.08,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2671170234680176},{"word":"bit","start":4.08,"end":4.24,"confidence":0.99902344,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.27168452739715576},{"word":"of","start":4.24,"end":4.4,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.24908897280693057},{"word":"a","start":4.4,"end":4.48,"confidence":0.99609375,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3404146432876587},{"word":"crazy","start":4.48,"end":4.88,"confidence":0.99902344,"punctuated_word":"crazy","sentiment":"neutral","sentiment_score":-0.25477829575538635},{"word":"day","start":4.88,"end":5.3599997,"confidence":0.9526367,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.2785777449607849},{"word":"how's","start":5.3599997,"end":5.68,"confidence":0.83862305,"punctuated_word":"How's","sentiment":"neutral","sentiment_score":-0.014858532696962357},{"word":"things","start":5.68,"end":6.18,"confidence":0.99316406,"punctuated_word":"things?","sentiment":"neutral","sentiment_score":-0.021555567160248756},{"word":"oh","start":9.5199995,"end":9.76,"confidence":0.84765625,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0954790711402893},{"word":"that's","start":9.76,"end":10.0,"confidence":0.98291016,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.08852669596672058},{"word":"all","start":10.0,"end":10.24,"confidence":0.7531738,"punctuated_word":"all,","sentiment":"neutral","sentiment_score":0.08981387317180634},{"word":"mate","start":10.24,"end":10.48,"confidence":0.9909668,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.1191132515668869},{"word":"i'll","start":10.48,"end":10.639999,"confidence":0.9880371,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.029888615012168884},{"word":"i'll","start":10.639999,"end":10.88,"confidence":0.9926758,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01299816370010376},{"word":"leave","start":10.88,"end":11.04,"confidence":0.9941406,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.008694510906934738},{"word":"you","start":11.04,"end":11.2,"confidence":0.81640625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008634818717837334},{"word":"at","start":11.2,"end":11.28,"confidence":0.28808594,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.007463270798325539},{"word":"all","start":11.28,"end":11.44,"confidence":0.3947754,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.003348592668771744},{"word":"then","start":11.44,"end":11.94,"confidence":0.82177734,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.019062858074903488},{"word":"okay","start":14.434999,"end":14.754999,"confidence":0.8076172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0023520970717072487},{"word":"is","start":14.754999,"end":14.914999,"confidence":0.38842773,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.03344769403338432},{"word":"it","start":14.914999,"end":15.075,"confidence":0.8984375,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05345923453569412},{"word":"no","start":15.235,"end":15.3949995,"confidence":0.92163086,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.1058996319770813},{"word":"i","start":15.3949995,"end":15.474999,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14973825216293335},{"word":"was","start":15.474999,"end":15.554999,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.13853755593299866},{"word":"just","start":15.554999,"end":15.955,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15125924348831177},{"word":"i","start":16.675,"end":16.835,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19327983260154724},{"word":"was","start":16.835,"end":16.994999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1461692899465561},{"word":"gonna","start":16.994999,"end":17.235,"confidence":0.9873047,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.1407681703567505},{"word":"say","start":17.235,"end":17.395,"confidence":0.9970703,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.08732053637504578},{"word":"we","start":17.395,"end":17.795,"confidence":0.8095703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11020266264677048},{"word":"we","start":17.795,"end":17.955,"confidence":0.9819336,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1145162582397461},{"word":"kinda","start":17.955,"end":18.355,"confidence":0.83740234,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":-0.11046980321407318},{"word":"sorted","start":18.355,"end":18.675,"confidence":0.9003906,"punctuated_word":"sorted","sentiment":"neutral","sentiment_score":-0.09455177187919615},{"word":"it","start":18.675,"end":18.835,"confidence":0.74072266,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.12794257700443268},{"word":"but","start":18.835,"end":18.994999,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.14356465637683868},{"word":"we","start":18.994999,"end":19.154999,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2344515919685364},{"word":"kinda","start":19.154999,"end":19.474998,"confidence":0.96777344,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":-0.19870856404304504},{"word":"didn't","start":19.474998,"end":19.795,"confidence":0.94156903,"punctuated_word":"didn't.","sentiment":"neutral","sentiment_score":-0.13146328926086426},{"word":"we","start":19.795,"end":20.035,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.10288763791322708},{"word":"isolated","start":20.035,"end":20.535,"confidence":1.0,"punctuated_word":"isolated","sentiment":"neutral","sentiment_score":-0.08648402988910675},{"word":"the","start":20.595,"end":20.755,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12091729789972304},{"word":"issue","start":20.755,"end":21.255,"confidence":0.9580078,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.12566553056240082},{"word":"but","start":21.875,"end":22.115,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.14755481481552124},{"word":"it","start":22.115,"end":22.195,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2681282162666321},{"word":"hasn't","start":22.195,"end":22.595,"confidence":0.9995117,"punctuated_word":"hasn't","sentiment":"negative","sentiment_score":-0.3556306064128876},{"word":"stuck","start":22.595,"end":22.994999,"confidence":0.31958008,"punctuated_word":"stuck","sentiment":"neutral","sentiment_score":-0.32907357811927795},{"word":"the","start":22.994999,"end":23.314999,"confidence":0.56640625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.323255717754364},{"word":"it","start":23.634998,"end":23.875,"confidence":0.9970703,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.40559569001197815},{"word":"hasn't","start":23.875,"end":24.195,"confidence":1.0,"punctuated_word":"hasn't","sentiment":"negative","sentiment_score":-0.3675196766853333},{"word":"made","start":24.195,"end":24.695,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.25461405515670776},{"word":"connectivity","start":25.279999,"end":25.779999,"confidence":0.95703125,"punctuated_word":"connectivity,","sentiment":"negative","sentiment_score":-0.344666451215744},{"word":"like","start":26.24,"end":26.56,"confidence":0.9970703,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.33266061544418335},{"word":"any","start":26.56,"end":26.8,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.234616219997406},{"word":"easier","start":26.8,"end":27.3,"confidence":0.99853516,"punctuated_word":"easier.","sentiment":"neutral","sentiment_score":-0.2877636253833771},{"word":"it","start":27.919998,"end":28.16,"confidence":0.99316406,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.3437308073043823},{"word":"seems","start":28.16,"end":28.4,"confidence":1.0,"punctuated_word":"seems","sentiment":"negative","sentiment_score":-0.3849410116672516},{"word":"that","start":28.4,"end":28.56,"confidence":0.99902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4474388659000397},{"word":"their","start":28.56,"end":28.88,"confidence":0.92333984,"punctuated_word":"their","sentiment":"negative","sentiment_score":-0.42938679456710815},{"word":"it","start":28.88,"end":29.199999,"confidence":0.9873047,"punctuated_word":"IT","sentiment":"negative","sentiment_score":-0.4211217761039734},{"word":"department","start":29.199999,"end":29.699999,"confidence":0.7104492,"punctuated_word":"department","sentiment":"negative","sentiment_score":-0.4885531663894654},{"word":"is","start":29.759998,"end":30.0,"confidence":0.99609375,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4419868588447571},{"word":"running","start":30.0,"end":30.5,"confidence":0.94677734,"punctuated_word":"running,","sentiment":"negative","sentiment_score":-0.4965569078922272},{"word":"like","start":31.039999,"end":31.539999,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.46392160654067993},{"word":"fucking","start":31.599998,"end":32.079998,"confidence":0.98828125,"punctuated_word":"fucking","sentiment":"negative","sentiment_score":-0.5246951580047607},{"word":"200","start":32.079998,"end":32.82,"confidence":0.99560547,"punctuated_word":"200","sentiment":"negative","sentiment_score":-0.4977054297924042},{"word":"simultaneous","start":32.96,"end":33.46,"confidence":1.0,"punctuated_word":"simultaneous","sentiment":"negative","sentiment_score":-0.3772597908973694},{"word":"ips","start":34.0,"end":34.5,"confidence":0.9812012,"punctuated_word":"IPs","sentiment":"negative","sentiment_score":-0.35851794481277466},{"word":"and","start":35.36,"end":35.6,"confidence":0.5390625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12265700846910477},{"word":"only","start":35.6,"end":36.0,"confidence":0.9506836,"punctuated_word":"only,","sentiment":"neutral","sentiment_score":-0.1583099365234375},{"word":"like","start":36.0,"end":36.32,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.2234114110469818},{"word":"a","start":36.32,"end":36.559998,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21082088351249695},{"word":"handful","start":36.559998,"end":37.04,"confidence":1.0,"punctuated_word":"handful","sentiment":"neutral","sentiment_score":-0.2450379729270935},{"word":"of","start":37.04,"end":37.199997,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.24970009922981265},{"word":"them","start":37.199997,"end":37.44,"confidence":0.99902344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.2440679520368576},{"word":"are","start":37.44,"end":37.6,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.20250098407268524},{"word":"active","start":37.6,"end":38.1,"confidence":0.9494629,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":-0.23017725348472595},{"word":"so","start":39.025,"end":39.105,"confidence":0.47753906,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14367318153381348},{"word":"it's","start":39.105,"end":39.185,"confidence":0.99365234,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3510019779205322},{"word":"making","start":39.185,"end":39.585,"confidence":0.9902344,"punctuated_word":"making","sentiment":"negative","sentiment_score":-0.38904738426208496},{"word":"it","start":39.585,"end":39.745,"confidence":0.97314453,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.36420536041259766},{"word":"pretty","start":39.745,"end":39.985,"confidence":0.41381836,"punctuated_word":"pretty","sentiment":"negative","sentiment_score":-0.4262745976448059},{"word":"difficult","start":39.985,"end":40.305,"confidence":0.6230469,"punctuated_word":"difficult,","sentiment":"negative","sentiment_score":-0.43961089849472046},{"word":"like","start":40.305,"end":40.625,"confidence":0.99658203,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.4142304062843323},{"word":"throughout","start":40.625,"end":41.025,"confidence":1.0,"punctuated_word":"throughout","sentiment":"negative","sentiment_score":-0.43049338459968567},{"word":"the","start":41.025,"end":41.185,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.34184980392456055},{"word":"site","start":41.185,"end":41.685,"confidence":0.9831543,"punctuated_word":"site.","sentiment":"neutral","sentiment_score":-0.3306003510951996},{"word":"so","start":41.745,"end":41.905,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11816208809614182},{"word":"you","start":41.905,"end":41.985,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1248830035328865},{"word":"can","start":41.985,"end":42.225,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.08410055935382843},{"word":"imagine","start":42.225,"end":42.625,"confidence":1.0,"punctuated_word":"imagine","sentiment":"neutral","sentiment_score":-0.08694258332252502},{"word":"there's","start":42.625,"end":42.945,"confidence":0.8925781,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.09778240323066711},{"word":"they","start":43.185,"end":43.345,"confidence":0.9770508,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.13120374083518982},{"word":"obviously","start":43.345,"end":43.745,"confidence":0.9633789,"punctuated_word":"obviously","sentiment":"neutral","sentiment_score":-0.12165693938732149},{"word":"have","start":43.745,"end":43.905,"confidence":0.9941406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11941753327846528},{"word":"an","start":43.905,"end":44.065002,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.14515265822410583},{"word":"on","start":44.065002,"end":44.145,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10743341594934464},{"word":"premise","start":44.145,"end":44.545,"confidence":0.9921875,"punctuated_word":"premise","sentiment":"neutral","sentiment_score":-0.11302704364061356},{"word":"phone","start":44.545,"end":44.865,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.11799521744251253},{"word":"system","start":44.865,"end":45.365,"confidence":0.9448242,"punctuated_word":"system.","sentiment":"neutral","sentiment_score":-0.10126841813325882},{"word":"they","start":45.585,"end":45.745,"confidence":0.9980469,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.08298635482788086},{"word":"have","start":45.745,"end":45.864998,"confidence":0.99121094,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0688001960515976},{"word":"a","start":45.864998,"end":45.985,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09430955350399016},{"word":"couple","start":45.985,"end":46.305,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.11976055055856703},{"word":"of","start":46.305,"end":46.465,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12168875336647034},{"word":"poe","start":46.465,"end":46.865,"confidence":0.69384766,"punctuated_word":"POE","sentiment":"neutral","sentiment_score":-0.08872266858816147},{"word":"switches","start":46.865,"end":47.265,"confidence":0.9472656,"punctuated_word":"switches","sentiment":"neutral","sentiment_score":-0.0733126848936081},{"word":"that","start":47.265,"end":47.425,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08513496816158295},{"word":"runs","start":47.425,"end":47.745,"confidence":0.9506836,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":-0.0704900249838829},{"word":"their","start":47.745,"end":48.065002,"confidence":0.99121094,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.09780303388834},{"word":"wired","start":48.065002,"end":48.565002,"confidence":0.9790039,"punctuated_word":"wired","sentiment":"neutral","sentiment_score":-0.06042911857366562},{"word":"services","start":49.505,"end":50.005,"confidence":0.779541,"punctuated_word":"services,","sentiment":"neutral","sentiment_score":-0.06382814794778824},{"word":"and","start":50.7,"end":50.780003,"confidence":0.9892578,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.048481546342372894},{"word":"then","start":50.780003,"end":50.940002,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.056557174772024155},{"word":"they've","start":50.940002,"end":51.440002,"confidence":0.8395996,"punctuated_word":"they've","sentiment":"neutral","sentiment_score":-0.06460440158843994},{"word":"got","start":51.54,"end":52.04,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0779278576374054},{"word":"extenders","start":52.14,"end":52.64,"confidence":0.96875,"punctuated_word":"extenders","sentiment":"neutral","sentiment_score":-0.05944615975022316},{"word":"and","start":52.7,"end":53.2,"confidence":0.9658203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06782340258359909},{"word":"access","start":55.34,"end":55.84,"confidence":0.9819336,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.05695130676031113},{"word":"points","start":55.9,"end":56.300003,"confidence":0.94921875,"punctuated_word":"points","sentiment":"neutral","sentiment_score":-0.04378197342157364},{"word":"and","start":56.300003,"end":56.46,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06017983704805374},{"word":"switches","start":56.46,"end":56.96,"confidence":0.99902344,"punctuated_word":"switches","sentiment":"neutral","sentiment_score":-0.05592769384384155},{"word":"that","start":58.300003,"end":58.78,"confidence":0.9238281,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.14771410822868347},{"word":"like","start":58.78,"end":59.18,"confidence":0.99609375,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13625749945640564},{"word":"essentially","start":59.18,"end":59.58,"confidence":1.0,"punctuated_word":"essentially","sentiment":"neutral","sentiment_score":-0.09592393785715105},{"word":"act","start":59.58,"end":59.74,"confidence":0.9326172,"punctuated_word":"act","sentiment":"neutral","sentiment_score":-0.08401309698820114},{"word":"as","start":59.74,"end":59.980003,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.06725488603115082},{"word":"wi","start":59.980003,"end":60.14,"confidence":0.9482422,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.07521108537912369},{"word":"fi","start":60.14,"end":60.300003,"confidence":0.9980469,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.0716622918844223},{"word":"repeaters","start":60.300003,"end":60.78,"confidence":0.98372394,"punctuated_word":"repeaters.","sentiment":"neutral","sentiment_score":-0.10824324935674667},{"word":"right","start":60.78,"end":60.940002,"confidence":0.970459,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.07991937547922134},{"word":"but","start":60.940002,"end":61.100002,"confidence":0.9716797,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.1330343782901764},{"word":"they're","start":61.100002,"end":61.34,"confidence":1.0,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.20207425951957703},{"word":"all","start":61.34,"end":61.5,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.2079458087682724},{"word":"running","start":61.5,"end":61.9,"confidence":1.0,"punctuated_word":"running","sentiment":"neutral","sentiment_score":-0.200640931725502},{"word":"on","start":61.9,"end":62.235,"confidence":0.69873047,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.1967481225728989},{"word":"when","start":62.395,"end":62.635002,"confidence":0.97802734,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.2890598773956299},{"word":"our","start":62.635002,"end":62.715,"confidence":0.90771484,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.2909248471260071},{"word":"tech","start":62.715,"end":62.955,"confidence":0.9980469,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":-0.27009668946266174},{"word":"was","start":62.955,"end":63.195,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2735085189342499},{"word":"out","start":63.195,"end":63.435,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.23260736465454104},{"word":"there","start":63.435,"end":63.935,"confidence":0.9980469,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.2710191011428833},{"word":"he's","start":64.155,"end":64.395004,"confidence":0.876709,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.3069835603237152},{"word":"had","start":64.395004,"end":64.635,"confidence":0.99121094,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.31897950172424316},{"word":"to","start":64.635,"end":64.795,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.29335904121398926},{"word":"set","start":64.795,"end":64.955,"confidence":0.9892578,"punctuated_word":"set","sentiment":"neutral","sentiment_score":-0.2810894250869751},{"word":"up","start":64.955,"end":65.275,"confidence":0.9523926,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.31904855370521545},{"word":"like","start":65.275,"end":65.775,"confidence":0.9975586,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.32569506764411926},{"word":"nine","start":66.075,"end":66.395004,"confidence":1.0,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.32630211114883423},{"word":"different","start":66.395004,"end":66.795,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.3138207495212555},{"word":"handsets","start":66.795,"end":67.295,"confidence":0.99902344,"punctuated_word":"handsets","sentiment":"neutral","sentiment_score":-0.259222149848938},{"word":"on","start":67.355,"end":67.515,"confidence":0.95410156,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.27821680903434753},{"word":"nine","start":67.515,"end":67.755,"confidence":0.99902344,"punctuated_word":"nine","sentiment":"negative","sentiment_score":-0.3587919771671295},{"word":"different","start":67.755,"end":68.075,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.33158862590789795},{"word":"fucking","start":68.075,"end":68.475,"confidence":0.98828125,"punctuated_word":"fucking","sentiment":"negative","sentiment_score":-0.5103678107261658},{"word":"ips","start":68.475,"end":68.975,"confidence":0.98046875,"punctuated_word":"IPs.","sentiment":"negative","sentiment_score":-0.3582204580307007},{"word":"so","start":69.195,"end":69.435,"confidence":0.99121094,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2706605792045593},{"word":"you","start":69.435,"end":69.515,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24388949573040009},{"word":"can","start":69.515,"end":69.675,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.25048452615737915},{"word":"imagine","start":69.675,"end":70.075,"confidence":1.0,"punctuated_word":"imagine","sentiment":"neutral","sentiment_score":-0.2550402283668518},{"word":"us","start":70.075,"end":70.235,"confidence":0.9980469,"punctuated_word":"us","sentiment":"negative","sentiment_score":-0.36274078488349915},{"word":"having","start":70.235,"end":70.555,"confidence":1.0,"punctuated_word":"having","sentiment":"negative","sentiment_score":-0.39950141310691833},{"word":"to","start":70.555,"end":70.795,"confidence":0.9921875,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3527049720287323},{"word":"also","start":70.795,"end":71.195,"confidence":0.6621094,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.32716765999794006},{"word":"go","start":71.195,"end":71.435,"confidence":0.9892578,"punctuated_word":"go","sentiment":"negative","sentiment_score":-0.3390483856201172},{"word":"through","start":71.435,"end":71.935,"confidence":1.0,"punctuated_word":"through","sentiment":"negative","sentiment_score":-0.37166303396224976},{"word":"and","start":72.555,"end":73.055,"confidence":0.7529297,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":-0.2725101709365845},{"word":"what","start":73.995,"end":74.235,"confidence":0.8642578,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2949044406414032},{"word":"do","start":74.235,"end":74.315,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.29609063267707825},{"word":"you","start":74.315,"end":74.475,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.34719333052635193},{"word":"call","start":74.475,"end":74.635,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.3275204002857208},{"word":"it","start":74.635,"end":74.955,"confidence":0.96362305,"punctuated_word":"it,","sentiment":"negative","sentiment_score":-0.3342941701412201},{"word":"unblock","start":74.955,"end":75.455,"confidence":0.9995117,"punctuated_word":"unblock","sentiment":"neutral","sentiment_score":-0.30192506313323975},{"word":"that","start":75.675,"end":75.99,"confidence":0.99902344,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4232141375541687},{"word":"specific","start":76.229996,"end":76.729996,"confidence":1.0,"punctuated_word":"specific","sentiment":"negative","sentiment_score":-0.37282243371009827},{"word":"ip","start":76.79,"end":77.03,"confidence":1.0,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.2964280843734741},{"word":"on","start":77.03,"end":77.189995,"confidence":0.99902344,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.34730029106140137},{"word":"the","start":77.189995,"end":77.43,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3326910138130188},{"word":"cps","start":77.43,"end":77.909996,"confidence":0.9086914,"punctuated_word":"CPS","sentiment":"neutral","sentiment_score":-0.27200570702552795},{"word":"as","start":77.909996,"end":78.07,"confidence":1.0,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3369894027709961},{"word":"well","start":78.07,"end":78.57,"confidence":0.6998291,"punctuated_word":"well,","sentiment":"negative","sentiment_score":-0.33821696043014526},{"word":"it's","start":78.71,"end":78.869995,"confidence":0.96875,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.4694037139415741},{"word":"been","start":78.869995,"end":79.11,"confidence":0.9970703,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.48952263593673706},{"word":"a","start":79.11,"end":79.189995,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.44408750534057617},{"word":"massive","start":79.189995,"end":79.509995,"confidence":0.97314453,"punctuated_word":"massive","sentiment":"negative","sentiment_score":-0.39019566774368286},{"word":"fucking","start":79.509995,"end":79.829994,"confidence":0.9448242,"punctuated_word":"fucking","sentiment":"negative","sentiment_score":-0.7198535203933716},{"word":"paid","start":79.829994,"end":80.149994,"confidence":0.19702148,"punctuated_word":"paid","sentiment":"negative","sentiment_score":-0.7798236012458801},{"word":"pass","start":80.149994,"end":80.549995,"confidence":0.16796875,"punctuated_word":"pass","sentiment":"negative","sentiment_score":-0.8059999942779541},{"word":"through","start":80.549995,"end":80.869995,"confidence":0.49804688,"punctuated_word":"through","sentiment":"negative","sentiment_score":-0.8046879172325134},{"word":"pissed","start":80.95,"end":81.11,"confidence":0.47143555,"punctuated_word":"pissed","sentiment":"negative","sentiment_score":-0.8262946009635925},{"word":"me","start":81.11,"end":81.27,"confidence":0.9951172,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.8318331837654114},{"word":"off","start":81.27,"end":81.75,"confidence":0.99853516,"punctuated_word":"off.","sentiment":"negative","sentiment_score":-0.7407385110855103},{"word":"it's","start":81.75,"end":82.07,"confidence":0.95751953,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.3198762834072113},{"word":"it's","start":82.07,"end":82.149994,"confidence":0.9748535,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17588233947753906},{"word":"nothing","start":82.149994,"end":82.47,"confidence":0.9921875,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.19518975913524628},{"word":"to","start":82.47,"end":82.63,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21924276649951935},{"word":"do","start":82.63,"end":82.79,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.24471573531627655},{"word":"with","start":82.79,"end":82.869995,"confidence":0.9951172,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2869243025779724},{"word":"you","start":82.869995,"end":83.27,"confidence":0.8166504,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":-0.2830334007740021},{"word":"but","start":83.27,"end":83.77,"confidence":0.9951172,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.2271944135427475},{"word":"on-site","start":84.95,"end":85.45,"confidence":0.8095703,"punctuated_word":"on-site","sentiment":"neutral","sentiment_score":-0.040310125797986984},{"word":"instead","start":90.95,"end":91.43,"confidence":0.43017578,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.03222067654132843},{"word":"of","start":91.43,"end":91.905,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04753873124718666},{"word":"instead","start":91.985,"end":92.225,"confidence":1.0,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":-0.0419529527425766},{"word":"of","start":92.225,"end":92.385,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.056372709572315216},{"word":"the","start":92.385,"end":92.585,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08207574486732483},{"word":"sip","start":92.585,"end":92.784996,"confidence":0.89404297,"punctuated_word":"SIP","sentiment":"neutral","sentiment_score":-0.047264546155929565},{"word":"credentials","start":92.784996,"end":93.284996,"confidence":0.951416,"punctuated_word":"credentials?","sentiment":"neutral","sentiment_score":-0.06371702998876572},{"word":"yeah","start":96.784996,"end":97.185,"confidence":0.9885254,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.01906484179198742},{"word":"maybe","start":97.185,"end":97.424995,"confidence":0.9892578,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.049226313829422},{"word":"we","start":97.424995,"end":97.585,"confidence":0.96777344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.008684314787387848},{"word":"should","start":97.585,"end":97.744995,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.005914703011512756},{"word":"give","start":97.744995,"end":97.905,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.009267568588256836},{"word":"that","start":97.905,"end":97.985,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.007385566830635071},{"word":"a","start":97.985,"end":98.145,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006939053535461426},{"word":"crack","start":98.145,"end":98.305,"confidence":0.97436523,"punctuated_word":"crack.","sentiment":"neutral","sentiment_score":0.03359566628932953},{"word":"do","start":98.305,"end":98.385,"confidence":0.9970703,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.09633753448724748},{"word":"you","start":98.385,"end":98.465,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11097370833158492},{"word":"reckon","start":98.465,"end":98.705,"confidence":0.99316406,"punctuated_word":"reckon","sentiment":"neutral","sentiment_score":0.11656156927347185},{"word":"that's","start":98.705,"end":98.865,"confidence":0.9880371,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.15630009770393372},{"word":"gonna","start":98.865,"end":99.104996,"confidence":0.9248047,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.17674052715301514},{"word":"become","start":99.104996,"end":99.265,"confidence":0.98828125,"punctuated_word":"become","sentiment":"neutral","sentiment_score":0.1947954297065735},{"word":"a","start":99.265,"end":99.424995,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15605895221233368},{"word":"little","start":99.424995,"end":99.665,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.10141311585903168},{"word":"bit","start":99.665,"end":99.825,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.08845102787017822},{"word":"easier","start":99.825,"end":100.325,"confidence":0.99853516,"punctuated_word":"easier?","sentiment":"neutral","sentiment_score":0.078257255256176},{"word":"yeah","start":111.770004,"end":112.170006,"confidence":0.8510742,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.00588416401296854},{"word":"it's","start":112.170006,"end":112.670006,"confidence":0.3642578,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.01512698270380497},{"word":"gone","start":118.25,"end":118.57,"confidence":0.5848999,"punctuated_word":"gone.","sentiment":"neutral","sentiment_score":0.0048948898911476135},{"word":"yeah","start":118.57,"end":119.07,"confidence":0.9538574,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0620306208729744},{"word":"yeah","start":122.155,"end":122.475,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13040804862976074},{"word":"that's","start":122.475,"end":122.795,"confidence":0.9914551,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2790120542049408},{"word":"very","start":122.795,"end":123.034996,"confidence":1.0,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.27544400095939636},{"word":"true","start":123.034996,"end":123.354996,"confidence":0.99902344,"punctuated_word":"true.","sentiment":"neutral","sentiment_score":0.2913495898246765},{"word":"that's","start":123.354996,"end":123.674995,"confidence":1.0,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.3561769425868988},{"word":"very","start":123.674995,"end":123.835,"confidence":1.0,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.31181541085243225},{"word":"true","start":123.835,"end":123.994995,"confidence":0.9538574,"punctuated_word":"true.","sentiment":"neutral","sentiment_score":0.3008606433868408},{"word":"and","start":123.994995,"end":124.235,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.16854149103164673},{"word":"then","start":124.235,"end":124.314995,"confidence":0.9970703,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.1575266420841217},{"word":"it","start":124.314995,"end":124.475,"confidence":0.8496094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12718404829502106},{"word":"should","start":124.475,"end":124.634995,"confidence":0.98828125,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.230601966381073},{"word":"kinda","start":124.634995,"end":125.134995,"confidence":0.703125,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":0.07352304458618164},{"word":"fill","start":125.515,"end":125.835,"confidence":0.9863281,"punctuated_word":"fill","sentiment":"neutral","sentiment_score":0.050012726336717606},{"word":"in","start":125.835,"end":125.994995,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.036421582102775574},{"word":"the","start":125.994995,"end":126.075,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.027811340987682343},{"word":"blanks","start":126.075,"end":126.395,"confidence":0.99902344,"punctuated_word":"blanks","sentiment":"neutral","sentiment_score":0.003936978057026863},{"word":"from","start":126.395,"end":126.715,"confidence":0.94189453,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.005917772650718689},{"word":"the","start":126.715,"end":126.795,"confidence":0.69921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011674441397190094},{"word":"that's","start":126.955,"end":127.195,"confidence":0.66845703,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.01083503570407629},{"word":"it","start":127.195,"end":127.695,"confidence":0.69592285,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.017451796680688858},{"word":"yeah","start":131.035,"end":131.355,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05808279290795326},{"word":"that'd","start":131.355,"end":131.675,"confidence":0.7404785,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.04134231060743332},{"word":"be","start":131.675,"end":131.83499,"confidence":0.99316406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.12058155238628387},{"word":"a","start":131.83499,"end":131.915,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17707476019859314},{"word":"little","start":131.915,"end":132.155,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.1338905394077301},{"word":"bit","start":132.155,"end":132.395,"confidence":0.9951172,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.17152529954910278},{"word":"easier","start":132.395,"end":132.895,"confidence":0.9838867,"punctuated_word":"easier.","sentiment":"neutral","sentiment_score":0.183955579996109},{"word":"yeah","start":137.57,"end":138.07,"confidence":0.97265625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009911403059959412},{"word":"yeah","start":141.01001,"end":141.41,"confidence":0.97998047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19310428202152252},{"word":"that's","start":141.41,"end":141.81001,"confidence":0.94555664,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.3392173945903778},{"word":"true","start":141.81001,"end":142.21,"confidence":0.99365234,"punctuated_word":"true.","sentiment":"positive","sentiment_score":0.3950101137161255},{"word":"i'll","start":142.21,"end":142.37001,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.43692803382873535},{"word":"give","start":142.37001,"end":142.53,"confidence":0.9980469,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.3808732032775879},{"word":"it","start":142.53,"end":142.61,"confidence":0.97314453,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.4132594466209411},{"word":"a","start":142.61,"end":142.69,"confidence":0.9921875,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.37957295775413513},{"word":"crack","start":142.69,"end":143.01001,"confidence":0.9980469,"punctuated_word":"crack","sentiment":"positive","sentiment_score":0.35907188057899475},{"word":"that","start":143.01001,"end":143.09001,"confidence":0.9838867,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.4538610279560089},{"word":"way","start":143.09001,"end":143.33,"confidence":0.72314453,"punctuated_word":"way.","sentiment":"positive","sentiment_score":0.37935930490493774},{"word":"we'll","start":143.33,"end":143.49,"confidence":0.9421387,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.30746033787727356},{"word":"see","start":143.49,"end":143.57,"confidence":0.99902344,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.3099862337112427},{"word":"how","start":143.57,"end":143.73001,"confidence":0.9951172,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.2598813772201538},{"word":"we","start":143.73001,"end":143.89,"confidence":0.9921875,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2838766574859619},{"word":"go","start":143.89,"end":144.39,"confidence":0.9941406,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.31699591875076294},{"word":"no","start":148.29001,"end":148.53,"confidence":0.9926758,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.09620537608861925},{"word":"that's","start":148.53,"end":148.69,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0733165442943573},{"word":"alright","start":148.69,"end":148.85,"confidence":0.8618164,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.05548315495252609},{"word":"i","start":148.85,"end":148.93001,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.058094315230846405},{"word":"didn't","start":148.93001,"end":149.17001,"confidence":0.9980469,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.0487523153424263},{"word":"even","start":149.17001,"end":149.41,"confidence":0.99609375,"punctuated_word":"even","sentiment":"neutral","sentiment_score":-0.05434960126876831},{"word":"think","start":149.41,"end":149.57,"confidence":0.9941406,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.055196285247802734},{"word":"of","start":149.57,"end":149.73001,"confidence":0.9863281,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09035295993089676},{"word":"it","start":149.73001,"end":149.81001,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07760493457317352},{"word":"to","start":149.81001,"end":149.89,"confidence":0.9267578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06978141516447067},{"word":"be","start":149.89,"end":150.225,"confidence":0.98291016,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06468857824802399},{"word":"i","start":150.30501,"end":150.54501,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08406518399715424},{"word":"saw","start":150.54501,"end":150.705,"confidence":1.0,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.07276485860347748},{"word":"it","start":150.705,"end":150.945,"confidence":0.99121094,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07066521048545837},{"word":"there","start":150.945,"end":151.18501,"confidence":0.9736328,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.07240235805511475},{"word":"but","start":151.18501,"end":151.425,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07143686711788177},{"word":"i","start":151.425,"end":151.505,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11578940600156784},{"word":"thought","start":151.505,"end":151.74501,"confidence":0.9980469,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.08231533318758011},{"word":"it","start":151.74501,"end":151.82501,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07585124671459198},{"word":"was","start":151.82501,"end":152.065,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1002776250243187},{"word":"only","start":152.065,"end":152.30501,"confidence":0.9291992,"punctuated_word":"only,","sentiment":"neutral","sentiment_score":-0.10006099939346312},{"word":"like","start":152.30501,"end":152.625,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08021189272403717},{"word":"for","start":152.625,"end":152.785,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1021958589553833},{"word":"record","start":152.785,"end":153.18501,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.11705726385116576},{"word":"keeping","start":153.18501,"end":153.505,"confidence":0.9350586,"punctuated_word":"keeping","sentiment":"neutral","sentiment_score":-0.08105634152889252},{"word":"sake","start":153.505,"end":154.005,"confidence":0.6894531,"punctuated_word":"sake","sentiment":"neutral","sentiment_score":-0.09441881626844406},{"word":"because","start":154.065,"end":154.38501,"confidence":0.48486328,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.059401802718639374},{"word":"it","start":154.38501,"end":154.54501,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05000723898410797},{"word":"seemed","start":154.54501,"end":154.785,"confidence":0.97265625,"punctuated_word":"seemed","sentiment":"neutral","sentiment_score":-0.05567771196365357},{"word":"like","start":154.785,"end":155.02501,"confidence":0.98291016,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0417720302939415},{"word":"it","start":155.02501,"end":155.18501,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05197444185614586},{"word":"was","start":155.18501,"end":155.345,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.05296660587191582},{"word":"in","start":155.345,"end":155.505,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03502418100833893},{"word":"the","start":155.505,"end":155.66501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03628739342093468},{"word":"same","start":155.66501,"end":155.985,"confidence":0.8984375,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.029899707064032555},{"word":"section","start":155.985,"end":156.485,"confidence":0.8635254,"punctuated_word":"section,","sentiment":"neutral","sentiment_score":-0.04838166385889053},{"word":"like","start":157.18501,"end":157.68501,"confidence":0.9238281,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05146154761314392},{"word":"internal","start":158.38501,"end":158.88501,"confidence":1.0,"punctuated_word":"internal","sentiment":"neutral","sentiment_score":-0.04124559462070465},{"word":"record","start":158.945,"end":159.445,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.06612773984670639},{"word":"keeping","start":159.505,"end":159.905,"confidence":0.9951172,"punctuated_word":"keeping","sentiment":"neutral","sentiment_score":-0.0651409849524498},{"word":"sake","start":159.905,"end":160.405,"confidence":0.9699707,"punctuated_word":"sake.","sentiment":"neutral","sentiment_score":-0.07185514271259308},{"word":"i","start":160.46501,"end":160.54501,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11498481780290604},{"word":"didn't","start":160.54501,"end":160.785,"confidence":0.98217773,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.10467594116926192},{"word":"think","start":160.785,"end":160.945,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.13699759542942047},{"word":"you","start":160.945,"end":161.10501,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.13459686934947968},{"word":"could","start":161.10501,"end":161.265,"confidence":0.8408203,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.21348696947097776},{"word":"actually","start":161.265,"end":161.66501,"confidence":0.99609375,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.18404395878314972},{"word":"prove","start":161.66501,"end":161.905,"confidence":0.3671875,"punctuated_word":"prove","sentiment":"neutral","sentiment_score":-0.16585113108158112},{"word":"to","start":161.905,"end":162.065,"confidence":0.4880371,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17065121233463287},{"word":"them","start":162.065,"end":162.225,"confidence":0.9941406,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.1624138057231903},{"word":"that","start":162.225,"end":162.46501,"confidence":0.9892578,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17735688388347626},{"word":"way","start":162.46501,"end":162.75,"confidence":0.94628906,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":-0.16182050108909607},{"word":"yeah","start":167.31,"end":167.55,"confidence":0.9543457,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09244626760482788},{"word":"okay","start":167.55,"end":168.05,"confidence":0.84350586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.089890256524086},{"word":"one","start":168.35,"end":168.47,"confidence":0.99121094,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.05221248045563698},{"word":"touch","start":168.47,"end":168.59,"confidence":0.9267578,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.03929135948419571},{"word":"provision","start":168.59,"end":168.71,"confidence":0.86572266,"punctuated_word":"provision.","sentiment":"neutral","sentiment_score":0.04244885593652725},{"word":"yeah","start":168.71,"end":168.83,"confidence":0.9157715,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026343008503317833},{"word":"no","start":168.83,"end":169.33,"confidence":0.75683594,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.015136335045099258},{"word":"yeah","start":175.55,"end":176.05,"confidence":0.9707031,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007374990731477737},{"word":"yeah","start":180.21501,"end":180.71501,"confidence":0.99194336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03583834320306778},{"word":"well","start":181.015,"end":181.335,"confidence":0.9880371,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.034763626754283905},{"word":"we've","start":181.335,"end":181.57501,"confidence":0.9941406,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.043129220604896545},{"word":"got","start":181.57501,"end":181.815,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.03773008659482002},{"word":"another","start":181.815,"end":182.21501,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.01703297346830368},{"word":"deployment","start":182.21501,"end":182.695,"confidence":0.9902344,"punctuated_word":"deployment","sentiment":"neutral","sentiment_score":0.005827158689498901},{"word":"at","start":182.695,"end":182.85501,"confidence":0.8027344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.02704120427370071},{"word":"morebank","start":182.85501,"end":183.35501,"confidence":0.7342122,"punctuated_word":"Morebank.","sentiment":"neutral","sentiment_score":0.017137572169303894},{"word":"what","start":184.535,"end":184.77501,"confidence":0.8886719,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.033516619354486465},{"word":"i'm","start":184.77501,"end":185.015,"confidence":0.9926758,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.061302077025175095},{"word":"gonna","start":185.015,"end":185.175,"confidence":0.91503906,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.08874336630105972},{"word":"be","start":185.175,"end":185.255,"confidence":0.9921875,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07402221113443375},{"word":"doing","start":185.255,"end":185.49501,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.06757867336273193},{"word":"this","start":185.49501,"end":185.735,"confidence":0.9941406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.07048840820789337},{"word":"time","start":185.735,"end":185.895,"confidence":0.9838867,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.07558165490627289},{"word":"is","start":185.895,"end":186.05501,"confidence":0.99121094,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06836465746164322},{"word":"i'm","start":186.05501,"end":186.21501,"confidence":0.9914551,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.07337170094251633},{"word":"just","start":186.21501,"end":186.375,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06744708120822906},{"word":"gonna","start":186.375,"end":186.615,"confidence":0.98828125,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.06981343030929565},{"word":"send","start":186.615,"end":186.85501,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.05815889686346054},{"word":"all","start":186.85501,"end":187.095,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.05918969213962555},{"word":"the","start":187.095,"end":187.175,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05674595385789871},{"word":"equipment","start":187.175,"end":187.655,"confidence":1.0,"punctuated_word":"equipment","sentiment":"neutral","sentiment_score":0.03345675393939018},{"word":"here","start":187.655,"end":188.155,"confidence":0.95654297,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.05551566928625107},{"word":"i'll","start":188.455,"end":188.695,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06831418722867966},{"word":"provision","start":188.695,"end":189.175,"confidence":1.0,"punctuated_word":"provision","sentiment":"neutral","sentiment_score":0.1147911474108696},{"word":"them","start":189.175,"end":189.41501,"confidence":0.9399414,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":0.12597478926181793},{"word":"test","start":189.41501,"end":189.735,"confidence":0.98828125,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.11085084080696106},{"word":"all","start":189.735,"end":189.975,"confidence":0.99902344,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.11249328404664992},{"word":"the","start":189.975,"end":190.13501,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08055541664361954},{"word":"services","start":190.13501,"end":190.63501,"confidence":0.80737305,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.07256410270929337},{"word":"and","start":191.29001,"end":191.53,"confidence":0.9819336,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.10582759976387024},{"word":"then","start":191.53,"end":191.61,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09972228109836578},{"word":"from","start":191.61,"end":191.85,"confidence":0.9892578,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10345930606126784},{"word":"there","start":191.85,"end":192.09001,"confidence":0.9748535,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.10350075364112854},{"word":"if","start":192.09001,"end":192.25,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.124204620718956},{"word":"there's","start":192.25,"end":192.57,"confidence":0.9975586,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.10752838104963304},{"word":"no","start":192.57,"end":192.73001,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.1194559633731842},{"word":"issues","start":192.73001,"end":193.05,"confidence":0.99072266,"punctuated_word":"issues,","sentiment":"neutral","sentiment_score":0.0798536092042923},{"word":"then","start":193.05,"end":193.21,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.13263265788555145},{"word":"i'll","start":193.21,"end":193.37001,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.13099472224712372},{"word":"just","start":193.37001,"end":193.53,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.19740214943885803},{"word":"ship","start":193.53,"end":193.77,"confidence":0.99902344,"punctuated_word":"ship","sentiment":"neutral","sentiment_score":0.1313573271036148},{"word":"them","start":193.77,"end":193.93001,"confidence":0.984375,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.15007710456848145},{"word":"out","start":193.93001,"end":194.09001,"confidence":0.9902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.1846621036529541},{"word":"as","start":194.09001,"end":194.17,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.161513090133667},{"word":"a","start":194.17,"end":194.33,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15739765763282776},{"word":"complete","start":194.33,"end":194.65001,"confidence":1.0,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.1838565319776535},{"word":"solution","start":194.65001,"end":195.15001,"confidence":1.0,"punctuated_word":"solution.","sentiment":"neutral","sentiment_score":0.13576944172382355},{"word":"yeah","start":198.81,"end":199.05,"confidence":0.9506836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11563406884670258},{"word":"i","start":199.05,"end":199.21,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.11752597987651824},{"word":"think","start":199.21,"end":199.45001,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.10151666402816772},{"word":"so","start":199.45001,"end":199.69,"confidence":0.9926758,"punctuated_word":"so,","sentiment":"neutral","sentiment_score":0.1216764897108078},{"word":"man","start":199.69,"end":200.19,"confidence":0.99365234,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.13740181922912598},{"word":"hey","start":202.47095,"end":202.63095,"confidence":0.53826904,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.27411317825317383},{"word":"diaz","start":202.63095,"end":203.13095,"confidence":0.7208252,"punctuated_word":"Diaz.","sentiment":"neutral","sentiment_score":0.2663939893245697},{"word":"i","start":203.19095,"end":203.35094,"confidence":0.8457031,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.34737080335617065},{"word":"appreciate","start":203.35094,"end":203.67094,"confidence":0.99902344,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.38121166825294495},{"word":"it","start":203.67094,"end":203.83095,"confidence":0.98950195,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.2950349748134613},{"word":"sean","start":203.83095,"end":204.33095,"confidence":0.95825195,"punctuated_word":"Sean.","sentiment":"neutral","sentiment_score":0.2867450714111328},{"word":"thanks","start":204.55095,"end":204.79094,"confidence":0.80810547,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.2293154001235962},{"word":"for","start":204.79094,"end":204.95094,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.249639630317688},{"word":"the","start":204.95094,"end":205.11095,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2467127740383148},{"word":"follow-up","start":205.11095,"end":205.51094,"confidence":0.9772949,"punctuated_word":"follow-up,","sentiment":"positive","sentiment_score":0.35400527715682983},{"word":"mate","start":205.51094,"end":206.01094,"confidence":0.7854004,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.3290351331233978},{"word":"brother","start":207.67094,"end":208.17094,"confidence":0.39672852,"punctuated_word":"Brother.","sentiment":"neutral","sentiment_score":0.2325284779071808},{"word":"take","start":208.31094,"end":208.55095,"confidence":0.9741211,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.2595307528972626},{"word":"care","start":208.55095,"end":208.95094,"confidence":0.9975586,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.14249686896800995},{"word":"bye","start":208.95094,"end":209.45094,"confidence":0.8898926,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.18903502821922305}],"paragraphs":{"transcript":"\nGood day, mate. Sorry. It's been a bit of a crazy day. How's things? Oh, that's all, mate.\n\nI'll I'll leave you at all then. Okay. Is it no. I was just I was gonna say we we kinda sorted it, but we kinda didn't. We isolated the issue, but it hasn't stuck the it hasn't made connectivity, like, any easier.\n\nIt seems that their IT department is running, like, fucking 200 simultaneous IPs and only, like, a handful of them are active. So it's making it pretty difficult, like, throughout the site. So you can imagine there's they obviously have an on premise phone system. They have a couple of POE switches that runs their wired services, And then they've got extenders and access points and switches that, like, essentially act as Wi Fi repeaters. Right?\n\nBut they're all running on. When our tech was out there, he's had to set up, like, nine different handsets on nine different fucking IPs. So you can imagine us having to also go through and, what do you call it, unblock that specific IP on the CPS as well, it's been a massive fucking paid pass through pissed me off. It's it's nothing to do with you, but on-site instead of instead of the SIP credentials? Yeah.\n\nMaybe we should give that a crack. Do you reckon that's gonna become a little bit easier? Yeah. It's gone. Yeah.\n\nYeah. That's very true. That's very true. And then it should kinda fill in the blanks from the that's it. Yeah.\n\nThat'd be a little bit easier. Yeah. Yeah. That's true. I'll give it a crack that way.\n\nWe'll see how we go. No. That's alright. I didn't even think of it to be I saw it there, but I thought it was only, like, for record keeping sake because it seemed like it was in the same section, like, internal record keeping sake. I didn't think you could actually prove to them that way.\n\nYeah. Okay. One touch provision. Yeah. No.\n\nYeah. Yeah. Well, we've got another deployment at Morebank. What I'm gonna be doing this time is I'm just gonna send all the equipment here. I'll provision them, test all the services.\n\nAnd then from there, if there's no issues, then I'll just ship them out as a complete solution. Yeah. I think so, man. Hey, Diaz. I appreciate it, Sean.\n\nThanks for the follow-up, mate. Brother. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Good day, mate.","start":2.56,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5048260688781738},{"text":"Sorry.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":-0.13034121692180634},{"text":"It's been a bit of a crazy day.","start":3.76,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.2658096104860306},{"text":"How's things?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":-0.018207049928605556},{"text":"Oh, that's all, mate.","start":9.5199995,"end":10.48,"sentiment":"neutral","sentiment_score":0.09823322296142578}],"sentiment":"neutral","sentiment_score":-0.02143450567705764,"num_words":18,"start":2.56,"end":10.48},{"sentences":[{"text":"I'll I'll leave you at all then.","start":10.48,"end":11.94,"sentiment":"neutral","sentiment_score":0.012870118554149355},{"text":"Okay.","start":14.434999,"end":14.754999,"sentiment":"neutral","sentiment_score":0.0023520970717072487},{"text":"Is it no.","start":14.754999,"end":15.3949995,"sentiment":"neutral","sentiment_score":-0.06426885351538658},{"text":"I was just I was gonna say we we kinda sorted it, but we kinda didn't.","start":15.3949995,"end":19.795,"sentiment":"neutral","sentiment_score":-0.1420590034686029},{"text":"We isolated the issue, but it hasn't stuck the it hasn't made connectivity, like, any easier.","start":19.795,"end":27.3,"sentiment":"neutral","sentiment_score":-0.2554396102204919}],"sentiment":"neutral","sentiment_score":-0.15024049889816102,"num_words":43,"start":10.48,"end":27.3},{"sentences":[{"text":"It seems that their IT department is running, like, fucking 200 simultaneous IPs and only, like, a handful of them are active.","start":27.919998,"end":38.1,"sentiment":"negative","sentiment_score":-0.3437499827281995},{"text":"So it's making it pretty difficult, like, throughout the site.","start":39.025,"end":41.685,"sentiment":"negative","sentiment_score":-0.3630987346172333},{"text":"So you can imagine there's they obviously have an on premise phone system.","start":41.745,"end":45.365,"sentiment":"neutral","sentiment_score":-0.11300196957129699},{"text":"They have a couple of POE switches that runs their wired services, And then they've got extenders and access points and switches that, like, essentially act as Wi Fi repeaters.","start":45.585,"end":60.78,"sentiment":"neutral","sentiment_score":-0.08017425214250883},{"text":"Right?","start":60.78,"end":60.940002,"sentiment":"neutral","sentiment_score":-0.07991937547922134}],"sentiment":"neutral","sentiment_score":-0.19931130934702723,"num_words":76,"start":27.919998,"end":60.940002},{"sentences":[{"text":"But they're all running on.","start":60.940002,"end":62.235,"sentiment":"neutral","sentiment_score":-0.18808870017528534},{"text":"When our tech was out there, he's had to set up, like, nine different handsets on nine different fucking IPs.","start":62.395,"end":68.975,"sentiment":"neutral","sentiment_score":-0.310445111989975},{"text":"So you can imagine us having to also go through and, what do you call it, unblock that specific IP on the CPS as well, it's been a massive fucking paid pass through pissed me off.","start":69.195,"end":81.75,"sentiment":"negative","sentiment_score":-0.42692911583516335},{"text":"It's it's nothing to do with you, but on-site instead of instead of the SIP credentials?","start":81.75,"end":93.284996,"sentiment":"neutral","sentiment_score":-0.14771946985274553},{"text":"Yeah.","start":96.784996,"end":97.185,"sentiment":"neutral","sentiment_score":-0.01906484179198742}],"sentiment":"neutral","sentiment_score":-0.31924833679715026,"num_words":78,"start":60.940002,"end":97.185},{"sentences":[{"text":"Maybe we should give that a crack.","start":97.185,"end":98.305,"sentiment":"neutral","sentiment_score":-0.0011148548551968165},{"text":"Do you reckon that's gonna become a little bit easier?","start":98.305,"end":100.325,"sentiment":"neutral","sentiment_score":0.1275889217853546},{"text":"Yeah.","start":111.770004,"end":112.170006,"sentiment":"neutral","sentiment_score":-0.00588416401296854},{"text":"It's gone.","start":112.170006,"end":118.57,"sentiment":"neutral","sentiment_score":-0.005116046406328678},{"text":"Yeah.","start":118.57,"end":119.07,"sentiment":"neutral","sentiment_score":0.0620306208729744}],"sentiment":"neutral","sentiment_score":0.0625714094245008,"num_words":21,"start":97.185,"end":119.07},{"sentences":[{"text":"Yeah.","start":122.155,"end":122.475,"sentiment":"neutral","sentiment_score":0.13040804862976074},{"text":"That's very true.","start":122.475,"end":123.354996,"sentiment":"neutral","sentiment_score":0.2819352149963379},{"text":"That's very true.","start":123.354996,"end":123.994995,"sentiment":"neutral","sentiment_score":0.3229509989420573},{"text":"And then it should kinda fill in the blanks from the that's it.","start":123.994995,"end":127.695,"sentiment":"neutral","sentiment_score":0.06650648975315002},{"text":"Yeah.","start":131.035,"end":131.355,"sentiment":"neutral","sentiment_score":0.05808279290795326}],"sentiment":"neutral","sentiment_score":0.13655875476875476,"num_words":21,"start":122.155,"end":131.355},{"sentences":[{"text":"That'd be a little bit easier.","start":131.355,"end":132.895,"sentiment":"neutral","sentiment_score":0.13806167369087538},{"text":"Yeah.","start":137.57,"end":138.07,"sentiment":"neutral","sentiment_score":0.009911403059959412},{"text":"Yeah.","start":141.01001,"end":141.41,"sentiment":"neutral","sentiment_score":0.19310428202152252},{"text":"That's true.","start":141.41,"end":142.21,"sentiment":"positive","sentiment_score":0.36711375415325165},{"text":"I'll give it a crack that way.","start":142.21,"end":143.33,"sentiment":"positive","sentiment_score":0.40041797927447725}],"sentiment":"neutral","sentiment_score":0.2687375935561517,"num_words":17,"start":131.355,"end":143.33},{"sentences":[{"text":"We'll see how we go.","start":143.33,"end":144.39,"sentiment":"neutral","sentiment_score":0.295640105009079},{"text":"No.","start":148.29001,"end":148.53,"sentiment":"neutral","sentiment_score":-0.09620537608861925},{"text":"That's alright.","start":148.53,"end":148.85,"sentiment":"neutral","sentiment_score":-0.0643998496234417},{"text":"I didn't even think of it to be I saw it there, but I thought it was only, like, for record keeping sake because it seemed like it was in the same section, like, internal record keeping sake.","start":148.85,"end":160.405,"sentiment":"neutral","sentiment_score":-0.06833193299213522},{"text":"I didn't think you could actually prove to them that way.","start":160.46501,"end":162.75,"sentiment":"neutral","sentiment_score":-0.1569890623742884}],"sentiment":"neutral","sentiment_score":-0.05386487175628804,"num_words":57,"start":143.33,"end":162.75},{"sentences":[{"text":"Yeah.","start":167.31,"end":167.55,"sentiment":"neutral","sentiment_score":0.09244626760482788},{"text":"Okay.","start":167.55,"end":168.05,"sentiment":"neutral","sentiment_score":0.089890256524086},{"text":"One touch provision.","start":168.35,"end":168.71,"sentiment":"neutral","sentiment_score":0.044650898625453316},{"text":"Yeah.","start":168.71,"end":168.83,"sentiment":"neutral","sentiment_score":0.026343008503317833},{"text":"No.","start":168.83,"end":169.33,"sentiment":"neutral","sentiment_score":-0.015136335045099258}],"sentiment":"neutral","sentiment_score":0.04678512763764177,"num_words":7,"start":167.31,"end":169.33},{"sentences":[{"text":"Yeah.","start":175.55,"end":176.05,"sentiment":"neutral","sentiment_score":0.007374990731477737},{"text":"Yeah.","start":180.21501,"end":180.71501,"sentiment":"neutral","sentiment_score":0.03583834320306778},{"text":"Well, we've got another deployment at Morebank.","start":181.015,"end":183.35501,"sentiment":"neutral","sentiment_score":0.02122798508831433},{"text":"What I'm gonna be doing this time is I'm just gonna send all the equipment here.","start":184.535,"end":188.155,"sentiment":"neutral","sentiment_score":0.06333105289377272},{"text":"I'll provision them, test all the services.","start":188.455,"end":190.63501,"sentiment":"neutral","sentiment_score":0.09793482401541301}],"sentiment":"neutral","sentiment_score":0.059082807623781264,"num_words":32,"start":175.55,"end":190.63501},{"sentences":[{"text":"And then from there, if there's no issues, then I'll just ship them out as a complete solution.","start":191.29001,"end":195.15001,"sentiment":"neutral","sentiment_score":0.13384529451529184},{"text":"Yeah.","start":198.81,"end":199.05,"sentiment":"neutral","sentiment_score":0.11563406884670258},{"text":"I think so, man.","start":199.05,"end":200.19,"sentiment":"neutral","sentiment_score":0.11953023821115494},{"text":"Hey, Diaz.","start":202.47095,"end":203.13095,"sentiment":"neutral","sentiment_score":0.27025358378887177},{"text":"I appreciate it, Sean.","start":203.19095,"end":204.33095,"sentiment":"neutral","sentiment_score":0.32759062945842743}],"sentiment":"neutral","sentiment_score":0.16737379339234582,"num_words":29,"start":191.29001,"end":204.33095},{"sentences":[{"text":"Thanks for the follow-up, mate.","start":204.55095,"end":206.01094,"sentiment":"neutral","sentiment_score":0.28174164295196535},{"text":"Brother.","start":207.67094,"end":208.17094,"sentiment":"neutral","sentiment_score":0.2325284779071808},{"text":"Take care.","start":208.31094,"end":208.95094,"sentiment":"neutral","sentiment_score":0.20101381093263626},{"text":"Bye.","start":208.95094,"end":209.45094,"sentiment":"neutral","sentiment_score":0.18903502821922305}],"sentiment":"neutral","sentiment_score":0.24803326030572256,"num_words":9,"start":204.55095,"end":209.45094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hey, Con. How are\n\nChannel 1: Good day, mate. Sorry. It's been a bit of a crazy day. How's things?\n\nChannel 0: you? That's okay. Yeah. Good. I'm just at the gym at the moment.\n\nChannel 1: Oh, that's all, mate. I'll I'll\n\nChannel 0: That's\n\nChannel 1: leave\n\nChannel 0: alright.\n\nChannel 1: you\n\nChannel 0: But\n\nChannel 1: at\n\nChannel 0: I\n\nChannel 1: all\n\nChannel 0: can\n\nChannel 1: then.\n\nChannel 0: I can have a quick chat? I am quick chat. Okay.\n\nChannel 1: Okay. Is it no. I was just I was gonna say we we kinda sorted it, but we kinda didn't. We isolated\n\nChannel 0: Yep.\n\nChannel 1: the issue, but it hasn't stuck the it hasn't made connectivity, like, any easier. It seems that their IT department is running, like, fucking 200 simultaneous IPs\n\nChannel 0: Right.\n\nChannel 1: and\n\nChannel 0: Yep.\n\nChannel 1: only, like, a handful of them are active.\n\nChannel 0: Right.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: it's making it pretty difficult, like, throughout the site. So you can imagine\n\nChannel 0: Yep.\n\nChannel 1: there's they obviously have an on premise phone system. They have a couple of POE switches that runs their wired services, And then\n\nChannel 0: Yep.\n\nChannel 1: they've\n\nChannel 0: Okay.\n\nChannel 1: got extenders and access points and switches\n\nChannel 0: Yep.\n\nChannel 1: that, like, essentially act as Wi Fi repeaters. Right? But they're all running on. When our tech was out there, he's had to set up, like, nine different handsets on nine different fucking IPs. So you can imagine us having to also go through and, what do you call it, unblock that specific IP on the CPS as well, it's been a massive\n\nChannel 0: Yeah. Okay.\n\nChannel 1: fucking paid pass through pissed me off. It's it's\n\nChannel 0: Have\n\nChannel 1: nothing\n\nChannel 0: you\n\nChannel 1: to do with you, but\n\nChannel 0: have yeah. I was gonna\n\nChannel 1: on-site\n\nChannel 0: say, have you guys tried to just provision through the MAC base address?\n\nChannel 1: instead of instead of the\n\nChannel 0: Instead\n\nChannel 1: SIP credentials?\n\nChannel 0: of doing, yeah, instead of doing all manually?\n\nChannel 1: Yeah. Maybe we should give that a crack. Do you reckon that's gonna become a little bit easier?\n\nChannel 0: I'm not a tech expert, but I'm feeling it's more unique. It's one touch provisioning. You just put it you sort of MAC address and then you just plug and play. Like, I don't think it can be that difficult unless they still\n\nChannel 1: Yeah.\n\nChannel 0: have\n\nChannel 1: It's\n\nChannel 0: an IP issues and that. But but this way, it's only one entry, like, one one input, which is the MAC address. And then if if\n\nChannel 1: gone.\n\nChannel 0: the network's\n\nChannel 1: Yeah.\n\nChannel 0: configured properly, it should find itself.\n\nChannel 1: Yeah. That's very true. That's very true. And then it should kinda fill\n\nChannel 0: Well,\n\nChannel 1: in the blanks\n\nChannel 0: I mean,\n\nChannel 1: from\n\nChannel 0: that's\n\nChannel 1: the\n\nChannel 0: my\n\nChannel 1: that's\n\nChannel 0: guess.\n\nChannel 1: it.\n\nChannel 0: Yeah. So maybe maybe try it that way.\n\nChannel 1: Yeah. That'd\n\nChannel 0: Because\n\nChannel 1: be\n\nChannel 0: that's\n\nChannel 1: a\n\nChannel 0: probably\n\nChannel 1: little bit\n\nChannel 0: the\n\nChannel 1: easier.\n\nChannel 0: easiest way to do it. Less friction, less mistakes, less errors. Because you gotta manually\n\nChannel 1: Yeah.\n\nChannel 0: enter things in the phone. You you could make a mistake, you know. So\n\nChannel 1: Yeah. That's true. I'll give it a crack that way. We'll see how we go.\n\nChannel 0: yeah. I forgot to remind you to try that method last week. So yeah.\n\nChannel 1: No. That's alright. I didn't even think of it to be I saw it there, but I thought it was only, like, for record keeping sake because it seemed like\n\nChannel 0: For\n\nChannel 1: it was\n\nChannel 0: for\n\nChannel 1: in the\n\nChannel 0: which,\n\nChannel 1: same\n\nChannel 0: sir?\n\nChannel 1: section, like, internal record keeping sake. I didn't think you\n\nChannel 0: No.\n\nChannel 1: could actually prove to\n\nChannel 0: No.\n\nChannel 1: them that way.\n\nChannel 0: No. No. It's it's it's to be provisioned for MAC based services. Yeah. Definitely do it\n\nChannel 1: Yeah.\n\nChannel 0: that\n\nChannel 1: Okay. One\n\nChannel 0: way.\n\nChannel 1: touch provision. Yeah. No.\n\nChannel 0: Yeah. Maybe give it a crack on your own network. Just try and see how easy it is. And then once you've\n\nChannel 1: Yeah.\n\nChannel 0: done that, then ask your tech to give it a try elsewhere and then go back to this client and see if it works.\n\nChannel 1: Yeah. Well, we've got\n\nChannel 0: I don't\n\nChannel 1: another\n\nChannel 0: know. That'll\n\nChannel 1: deployment\n\nChannel 0: be the easiest\n\nChannel 1: at Morebank.\n\nChannel 0: way.\n\nChannel 1: What I'm gonna be doing this time is I'm just gonna send all the equipment here. I'll\n\nChannel 0: Okay. Yep.\n\nChannel 1: provision them, test all the services. And\n\nChannel 0: Yep.\n\nChannel 1: then from there, if there's no issues, then I'll just ship them out as a complete solution.\n\nChannel 0: I think that's probably an easy way to to look at it. Yep.\n\nChannel 1: Yeah. I think so, man.\n\nChannel 0: Oh, okay. Cool. Easy.\n\nChannel 1: Hey, Diaz. I appreciate\n\nChannel 0: Alright.\n\nChannel 1: it, Sean. Thanks\n\nChannel 0: No.\n\nChannel 1: for the\n\nChannel 0: Thank\n\nChannel 1: follow-up,\n\nChannel 0: you. Thanks\n\nChannel 1: mate.\n\nChannel 0: for callback. Alright. Nice, Chris. Take care.\n\nChannel 1: Brother.\n\nChannel 0: Alright. See\n\nChannel 1: Take\n\nChannel 0: you, mate.\n\nChannel 1: care.\n\nChannel 0: Okay.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Con.","start":0.56,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.23303861916065216},{"text":"How are","start":1.1999999,"end":1.78,"sentiment":"positive","sentiment_score":0.3943091928958893}],"sentiment":"neutral","sentiment_score":0.3136739060282707,"channel":0,"num_words":4,"start":0.56,"end":1.78},{"sentences":[{"text":"Good day, mate.","start":2.56,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5048260688781738},{"text":"Sorry.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":-0.13034121692180634},{"text":"It's been a bit of a crazy day.","start":3.76,"end":5.3599997,"sentiment":"neutral","sentiment_score":-0.2658096104860306},{"text":"How's things?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":-0.018207049928605556}],"sentiment":"neutral","sentiment_score":-0.0556252852880529,"channel":1,"num_words":14,"start":2.56,"end":6.18},{"sentences":[{"text":"you?","start":5.68,"end":5.8399997,"sentiment":"neutral","sentiment_score":-0.024535425007343292},{"text":"That's okay.","start":5.8399997,"end":6.56,"sentiment":"neutral","sentiment_score":0.11145812645554543},{"text":"Yeah.","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.22748103737831116},{"text":"Good.","start":6.8799996,"end":7.04,"sentiment":"positive","sentiment_score":0.3602072596549988},{"text":"I'm just at the gym at the moment.","start":7.04,"end":8.58,"sentiment":"neutral","sentiment_score":0.13862887490540743}],"sentiment":"neutral","sentiment_score":0.14577693262925515,"channel":0,"num_words":13,"start":5.68,"end":8.58},{"sentences":[{"text":"Oh, that's all, mate.","start":9.5199995,"end":10.48,"sentiment":"neutral","sentiment_score":0.09823322296142578},{"text":"I'll I'll","start":10.48,"end":10.88,"sentiment":"neutral","sentiment_score":0.021443389356136322}],"sentiment":"neutral","sentiment_score":0.07263661175966263,"channel":1,"num_words":6,"start":9.5199995,"end":10.88},{"sentences":[{"text":"That's","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.027644090354442596}],"sentiment":"neutral","sentiment_score":0.027644090354442596,"channel":0,"num_words":1,"start":10.639999,"end":10.88},{"sentences":[{"text":"leave","start":10.88,"end":11.04,"sentiment":"neutral","sentiment_score":0.008694510906934738}],"sentiment":"neutral","sentiment_score":0.008694510906934738,"channel":1,"num_words":1,"start":10.88,"end":11.04},{"sentences":[{"text":"alright.","start":10.88,"end":11.12,"sentiment":"neutral","sentiment_score":0.02238178625702858}],"sentiment":"neutral","sentiment_score":0.02238178625702858,"channel":0,"num_words":1,"start":10.88,"end":11.12},{"sentences":[{"text":"you","start":11.04,"end":11.2,"sentiment":"neutral","sentiment_score":0.008634818717837334}],"sentiment":"neutral","sentiment_score":0.008634818717837334,"channel":1,"num_words":1,"start":11.04,"end":11.2},{"sentences":[{"text":"But","start":11.12,"end":11.2,"sentiment":"neutral","sentiment_score":0.008364107459783554}],"sentiment":"neutral","sentiment_score":0.008364107459783554,"channel":0,"num_words":1,"start":11.12,"end":11.2},{"sentences":[{"text":"at","start":11.2,"end":11.28,"sentiment":"neutral","sentiment_score":0.007463270798325539}],"sentiment":"neutral","sentiment_score":0.007463270798325539,"channel":1,"num_words":1,"start":11.2,"end":11.28},{"sentences":[{"text":"I","start":11.2,"end":11.28,"sentiment":"neutral","sentiment_score":0.0016689877957105637}],"sentiment":"neutral","sentiment_score":0.0016689877957105637,"channel":0,"num_words":1,"start":11.2,"end":11.28},{"sentences":[{"text":"all","start":11.28,"end":11.44,"sentiment":"neutral","sentiment_score":0.003348592668771744}],"sentiment":"neutral","sentiment_score":0.003348592668771744,"channel":1,"num_words":1,"start":11.28,"end":11.44},{"sentences":[{"text":"can","start":11.28,"end":11.5199995,"sentiment":"neutral","sentiment_score":0.011655446141958237}],"sentiment":"neutral","sentiment_score":0.011655446141958237,"channel":0,"num_words":1,"start":11.28,"end":11.5199995},{"sentences":[{"text":"then.","start":11.44,"end":11.94,"sentiment":"neutral","sentiment_score":0.019062858074903488}],"sentiment":"neutral","sentiment_score":0.019062858074903488,"channel":1,"num_words":1,"start":11.44,"end":11.94},{"sentences":[{"text":"I can have a quick chat?","start":11.5199995,"end":12.48,"sentiment":"neutral","sentiment_score":0.027294402321179707},{"text":"I am quick chat.","start":12.48,"end":13.54,"sentiment":"neutral","sentiment_score":0.019785378128290176},{"text":"Okay.","start":13.695,"end":14.195,"sentiment":"neutral","sentiment_score":0.012707018293440342}],"sentiment":"neutral","sentiment_score":0.0232377222485163,"channel":0,"num_words":11,"start":11.5199995,"end":14.195},{"sentences":[{"text":"Okay.","start":14.434999,"end":14.754999,"sentiment":"neutral","sentiment_score":0.0023520970717072487},{"text":"Is it no.","start":14.754999,"end":15.3949995,"sentiment":"neutral","sentiment_score":-0.06426885351538658},{"text":"I was just I was gonna say we we kinda sorted it, but we kinda didn't.","start":15.3949995,"end":19.795,"sentiment":"neutral","sentiment_score":-0.1420590034686029},{"text":"We isolated","start":19.795,"end":20.535,"sentiment":"neutral","sentiment_score":-0.09468583390116692}],"sentiment":"neutral","sentiment_score":-0.12058046303520148,"channel":1,"num_words":22,"start":14.434999,"end":20.535},{"sentences":[{"text":"Yep.","start":20.5125,"end":21.0125,"sentiment":"neutral","sentiment_score":-0.08472656458616257}],"sentiment":"neutral","sentiment_score":-0.08472656458616257,"channel":0,"num_words":1,"start":20.5125,"end":21.0125},{"sentences":[{"text":"the issue, but it hasn't stuck the it hasn't made connectivity, like, any easier.","start":20.595,"end":27.3,"sentiment":"neutral","sentiment_score":-0.27840443540896687},{"text":"It seems that their IT department is running, like, fucking 200 simultaneous IPs","start":27.919998,"end":34.5,"sentiment":"negative","sentiment_score":-0.4366012399013226}],"sentiment":"negative","sentiment_score":-0.3545732672015826,"channel":1,"num_words":27,"start":20.595,"end":34.5},{"sentences":[{"text":"Right.","start":34.69,"end":35.19,"sentiment":"neutral","sentiment_score":-0.16299062967300415}],"sentiment":"neutral","sentiment_score":-0.16299062967300415,"channel":0,"num_words":1,"start":34.69,"end":35.19},{"sentences":[{"text":"and","start":35.36,"end":35.6,"sentiment":"neutral","sentiment_score":-0.12265700846910477}],"sentiment":"neutral","sentiment_score":-0.12265700846910477,"channel":1,"num_words":1,"start":35.36,"end":35.6},{"sentences":[{"text":"Yep.","start":35.41,"end":35.91,"sentiment":"neutral","sentiment_score":-0.12401404231786728}],"sentiment":"neutral","sentiment_score":-0.12401404231786728,"channel":0,"num_words":1,"start":35.41,"end":35.91},{"sentences":[{"text":"only, like, a handful of them are active.","start":35.6,"end":38.1,"sentiment":"neutral","sentiment_score":-0.2205033116042614}],"sentiment":"neutral","sentiment_score":-0.2205033116042614,"channel":1,"num_words":8,"start":35.6,"end":38.1},{"sentences":[{"text":"Right.","start":38.69,"end":39.09,"sentiment":"neutral","sentiment_score":-0.15416154265403748}],"sentiment":"neutral","sentiment_score":-0.15416154265403748,"channel":0,"num_words":1,"start":38.69,"end":39.09},{"sentences":[{"text":"So","start":39.025,"end":39.105,"sentiment":"neutral","sentiment_score":-0.14367318153381348}],"sentiment":"neutral","sentiment_score":-0.14367318153381348,"channel":1,"num_words":1,"start":39.025,"end":39.105},{"sentences":[{"text":"Okay.","start":39.09,"end":39.59,"sentiment":"neutral","sentiment_score":-0.1863320767879486}],"sentiment":"neutral","sentiment_score":-0.1863320767879486,"channel":0,"num_words":1,"start":39.09,"end":39.59},{"sentences":[{"text":"it's making it pretty difficult, like, throughout the site.","start":39.105,"end":41.685,"sentiment":"negative","sentiment_score":-0.38747935162650216},{"text":"So you can imagine","start":41.745,"end":42.625,"sentiment":"neutral","sentiment_score":-0.10352205857634544}],"sentiment":"neutral","sentiment_score":-0.30010787684183854,"channel":1,"num_words":13,"start":39.105,"end":42.625},{"sentences":[{"text":"Yep.","start":42.29,"end":42.79,"sentiment":"neutral","sentiment_score":-0.1016375720500946}],"sentiment":"neutral","sentiment_score":-0.1016375720500946,"channel":0,"num_words":1,"start":42.29,"end":42.79},{"sentences":[{"text":"there's they obviously have an on premise phone system.","start":42.625,"end":45.365,"sentiment":"neutral","sentiment_score":-0.11721526334683101},{"text":"They have a couple of POE switches that runs their wired services, And then","start":45.585,"end":50.940002,"sentiment":"neutral","sentiment_score":-0.08087891260428089}],"sentiment":"neutral","sentiment_score":-0.09509748463397441,"channel":1,"num_words":23,"start":42.625,"end":50.940002},{"sentences":[{"text":"Yep.","start":50.855,"end":51.255,"sentiment":"neutral","sentiment_score":-0.060445234179496765}],"sentiment":"neutral","sentiment_score":-0.060445234179496765,"channel":0,"num_words":1,"start":50.855,"end":51.255},{"sentences":[{"text":"they've","start":50.940002,"end":51.440002,"sentiment":"neutral","sentiment_score":-0.06460440158843994}],"sentiment":"neutral","sentiment_score":-0.06460440158843994,"channel":1,"num_words":1,"start":50.940002,"end":51.440002},{"sentences":[{"text":"Okay.","start":51.255,"end":51.755,"sentiment":"neutral","sentiment_score":-0.06063896045088768}],"sentiment":"neutral","sentiment_score":-0.06063896045088768,"channel":0,"num_words":1,"start":51.255,"end":51.755},{"sentences":[{"text":"got extenders and access points and switches","start":51.54,"end":56.96,"sentiment":"neutral","sentiment_score":-0.06029117586357253}],"sentiment":"neutral","sentiment_score":-0.06029117586357253,"channel":1,"num_words":7,"start":51.54,"end":56.96},{"sentences":[{"text":"Yep.","start":58.079998,"end":58.579998,"sentiment":"neutral","sentiment_score":-0.07701288908720016}],"sentiment":"neutral","sentiment_score":-0.07701288908720016,"channel":0,"num_words":1,"start":58.079998,"end":58.579998},{"sentences":[{"text":"that, like, essentially act as Wi Fi repeaters.","start":58.300003,"end":60.78,"sentiment":"neutral","sentiment_score":-0.0982850193977356},{"text":"Right?","start":60.78,"end":60.940002,"sentiment":"neutral","sentiment_score":-0.07991937547922134},{"text":"But they're all running on.","start":60.940002,"end":62.235,"sentiment":"neutral","sentiment_score":-0.18808870017528534},{"text":"When our tech was out there, he's had to set up, like, nine different handsets on nine different fucking IPs.","start":62.395,"end":68.975,"sentiment":"neutral","sentiment_score":-0.310445111989975},{"text":"So you can imagine us having to also go through and, what do you call it, unblock that specific IP on the CPS as well, it's been a massive","start":69.195,"end":79.509995,"sentiment":"negative","sentiment_score":-0.34000747727936714}],"sentiment":"neutral","sentiment_score":-0.2837422557529949,"channel":1,"num_words":63,"start":58.300003,"end":79.509995},{"sentences":[{"text":"Yeah.","start":79.295,"end":79.455,"sentiment":"neutral","sentiment_score":-0.10706433653831482},{"text":"Okay.","start":79.455,"end":79.955,"sentiment":"neutral","sentiment_score":-0.06584762036800385}],"sentiment":"neutral","sentiment_score":-0.08645597845315933,"channel":0,"num_words":2,"start":79.295,"end":79.955},{"sentences":[{"text":"fucking paid pass through pissed me off.","start":79.509995,"end":81.75,"sentiment":"negative","sentiment_score":-0.7870330469948905},{"text":"It's it's","start":81.75,"end":82.149994,"sentiment":"neutral","sentiment_score":-0.24787931144237518}],"sentiment":"negative","sentiment_score":-0.6672211057609982,"channel":1,"num_words":9,"start":79.509995,"end":82.149994},{"sentences":[{"text":"Have","start":82.12,"end":82.36,"sentiment":"neutral","sentiment_score":-0.14740031957626343}],"sentiment":"neutral","sentiment_score":-0.14740031957626343,"channel":0,"num_words":1,"start":82.12,"end":82.36},{"sentences":[{"text":"nothing","start":82.149994,"end":82.47,"sentiment":"neutral","sentiment_score":-0.19518975913524628}],"sentiment":"neutral","sentiment_score":-0.19518975913524628,"channel":1,"num_words":1,"start":82.149994,"end":82.47},{"sentences":[{"text":"you","start":82.36,"end":82.86,"sentiment":"neutral","sentiment_score":-0.24092383682727816}],"sentiment":"neutral","sentiment_score":-0.24092383682727816,"channel":0,"num_words":1,"start":82.36,"end":82.86},{"sentences":[{"text":"to do with you, but","start":82.47,"end":83.77,"sentiment":"neutral","sentiment_score":-0.25222212374210357}],"sentiment":"neutral","sentiment_score":-0.25222212374210357,"channel":1,"num_words":5,"start":82.47,"end":83.77},{"sentences":[{"text":"have yeah.","start":83.8,"end":84.600006,"sentiment":"neutral","sentiment_score":-0.16834750771522522},{"text":"I was gonna","start":84.600006,"end":85.08,"sentiment":"neutral","sentiment_score":-0.07433529943227768}],"sentiment":"neutral","sentiment_score":-0.1119401827454567,"channel":0,"num_words":5,"start":83.8,"end":85.08},{"sentences":[{"text":"on-site","start":84.95,"end":85.45,"sentiment":"neutral","sentiment_score":-0.040310125797986984}],"sentiment":"neutral","sentiment_score":-0.040310125797986984,"channel":1,"num_words":1,"start":84.95,"end":85.45},{"sentences":[{"text":"say, have you guys tried to just provision through the MAC base address?","start":85.08,"end":88.700005,"sentiment":"neutral","sentiment_score":-0.022740390438299913}],"sentiment":"neutral","sentiment_score":-0.022740390438299913,"channel":0,"num_words":13,"start":85.08,"end":88.700005},{"sentences":[{"text":"instead of instead of the","start":90.95,"end":92.585,"sentiment":"neutral","sentiment_score":-0.05203216299414635}],"sentiment":"neutral","sentiment_score":-0.05203216299414635,"channel":1,"num_words":5,"start":90.95,"end":92.585},{"sentences":[{"text":"Instead","start":92.520004,"end":92.920006,"sentiment":"neutral","sentiment_score":-0.06320890784263611}],"sentiment":"neutral","sentiment_score":-0.06320890784263611,"channel":0,"num_words":1,"start":92.520004,"end":92.920006},{"sentences":[{"text":"SIP credentials?","start":92.585,"end":93.284996,"sentiment":"neutral","sentiment_score":-0.05549078807234764}],"sentiment":"neutral","sentiment_score":-0.05549078807234764,"channel":1,"num_words":2,"start":92.585,"end":93.284996},{"sentences":[{"text":"of doing, yeah, instead of doing all manually?","start":92.920006,"end":95.395,"sentiment":"neutral","sentiment_score":-0.057691252091899514}],"sentiment":"neutral","sentiment_score":-0.057691252091899514,"channel":0,"num_words":8,"start":92.920006,"end":95.395},{"sentences":[{"text":"Yeah.","start":96.784996,"end":97.185,"sentiment":"neutral","sentiment_score":-0.01906484179198742},{"text":"Maybe we should give that a crack.","start":97.185,"end":98.305,"sentiment":"neutral","sentiment_score":-0.0011148548551968165},{"text":"Do you reckon that's gonna become a little bit easier?","start":98.305,"end":100.325,"sentiment":"neutral","sentiment_score":0.1275889217853546}],"sentiment":"neutral","sentiment_score":0.0693900217819545,"channel":1,"num_words":18,"start":96.784996,"end":100.325},{"sentences":[{"text":"I'm not a tech expert, but I'm feeling it's more unique.","start":101.695,"end":104.814995,"sentiment":"neutral","sentiment_score":-0.11447031389583241},{"text":"It's one touch provisioning.","start":104.814995,"end":106.115,"sentiment":"neutral","sentiment_score":0.06462912261486053},{"text":"You just put it you sort of MAC address and then you just plug and play.","start":106.174995,"end":109.17,"sentiment":"neutral","sentiment_score":0.04388460470363498},{"text":"Like, I don't think it can be that difficult unless they still","start":109.17,"end":111.97,"sentiment":"neutral","sentiment_score":-0.05922668954978386}],"sentiment":"neutral","sentiment_score":-0.023470315389161885,"channel":0,"num_words":43,"start":101.695,"end":111.97},{"sentences":[{"text":"Yeah.","start":111.770004,"end":112.170006,"sentiment":"neutral","sentiment_score":-0.00588416401296854}],"sentiment":"neutral","sentiment_score":-0.00588416401296854,"channel":1,"num_words":1,"start":111.770004,"end":112.170006},{"sentences":[{"text":"have","start":111.97,"end":112.21,"sentiment":"neutral","sentiment_score":-0.0038628270849585537}],"sentiment":"neutral","sentiment_score":-0.0038628270849585537,"channel":0,"num_words":1,"start":111.97,"end":112.21},{"sentences":[{"text":"It's","start":112.170006,"end":112.670006,"sentiment":"neutral","sentiment_score":-0.01512698270380497}],"sentiment":"neutral","sentiment_score":-0.01512698270380497,"channel":1,"num_words":1,"start":112.170006,"end":112.670006},{"sentences":[{"text":"an IP issues and that.","start":112.21,"end":113.33,"sentiment":"neutral","sentiment_score":-0.026571694016456603},{"text":"But but this way, it's only one entry, like, one one input, which is the MAC address.","start":113.33,"end":117.729996,"sentiment":"neutral","sentiment_score":0.0008288382771698866},{"text":"And then if if","start":117.729996,"end":118.37,"sentiment":"neutral","sentiment_score":0.013295138720422983}],"sentiment":"neutral","sentiment_score":-0.0025226024803347313,"channel":0,"num_words":26,"start":112.21,"end":118.37},{"sentences":[{"text":"gone.","start":118.25,"end":118.57,"sentiment":"neutral","sentiment_score":0.0048948898911476135}],"sentiment":"neutral","sentiment_score":0.0048948898911476135,"channel":1,"num_words":1,"start":118.25,"end":118.57},{"sentences":[{"text":"the network's","start":118.37,"end":119.01,"sentiment":"neutral","sentiment_score":0.016424870118498802}],"sentiment":"neutral","sentiment_score":0.016424870118498802,"channel":0,"num_words":2,"start":118.37,"end":119.01},{"sentences":[{"text":"Yeah.","start":118.57,"end":119.07,"sentiment":"neutral","sentiment_score":0.0620306208729744}],"sentiment":"neutral","sentiment_score":0.0620306208729744,"channel":1,"num_words":1,"start":118.57,"end":119.07},{"sentences":[{"text":"configured properly, it should find itself.","start":119.01,"end":120.71,"sentiment":"neutral","sentiment_score":0.12710654238859811}],"sentiment":"neutral","sentiment_score":0.12710654238859811,"channel":0,"num_words":6,"start":119.01,"end":120.71},{"sentences":[{"text":"Yeah.","start":122.155,"end":122.475,"sentiment":"neutral","sentiment_score":0.13040804862976074},{"text":"That's very true.","start":122.475,"end":123.354996,"sentiment":"neutral","sentiment_score":0.2819352149963379},{"text":"That's very true.","start":123.354996,"end":123.994995,"sentiment":"neutral","sentiment_score":0.3229509989420573},{"text":"And then it should kinda fill","start":123.994995,"end":125.835,"sentiment":"neutral","sentiment_score":0.1345649864524603}],"sentiment":"neutral","sentiment_score":0.2117274314738237,"channel":1,"num_words":13,"start":122.155,"end":125.835},{"sentences":[{"text":"Well,","start":125.765,"end":126.165,"sentiment":"neutral","sentiment_score":0.023778079077601433}],"sentiment":"neutral","sentiment_score":0.023778079077601433,"channel":0,"num_words":1,"start":125.765,"end":126.165},{"sentences":[{"text":"in the blanks","start":125.835,"end":126.395,"sentiment":"neutral","sentiment_score":0.022723300382494926}],"sentiment":"neutral","sentiment_score":0.022723300382494926,"channel":1,"num_words":3,"start":125.835,"end":126.395},{"sentences":[{"text":"I mean,","start":126.165,"end":126.485,"sentiment":"neutral","sentiment_score":0.007157852873206139}],"sentiment":"neutral","sentiment_score":0.007157852873206139,"channel":0,"num_words":2,"start":126.165,"end":126.485},{"sentences":[{"text":"from","start":126.395,"end":126.715,"sentiment":"neutral","sentiment_score":-0.005917772650718689}],"sentiment":"neutral","sentiment_score":-0.005917772650718689,"channel":1,"num_words":1,"start":126.395,"end":126.715},{"sentences":[{"text":"that's","start":126.485,"end":126.725006,"sentiment":"neutral","sentiment_score":-0.0034378408454358578}],"sentiment":"neutral","sentiment_score":-0.0034378408454358578,"channel":0,"num_words":1,"start":126.485,"end":126.725006},{"sentences":[{"text":"the","start":126.715,"end":126.795,"sentiment":"neutral","sentiment_score":-0.011674441397190094}],"sentiment":"neutral","sentiment_score":-0.011674441397190094,"channel":1,"num_words":1,"start":126.715,"end":126.795},{"sentences":[{"text":"my","start":126.725006,"end":126.965004,"sentiment":"neutral","sentiment_score":-0.035556860268116}],"sentiment":"neutral","sentiment_score":-0.035556860268116,"channel":0,"num_words":1,"start":126.725006,"end":126.965004},{"sentences":[{"text":"that's","start":126.955,"end":127.195,"sentiment":"neutral","sentiment_score":-0.01083503570407629}],"sentiment":"neutral","sentiment_score":-0.01083503570407629,"channel":1,"num_words":1,"start":126.955,"end":127.195},{"sentences":[{"text":"guess.","start":126.965004,"end":127.465004,"sentiment":"neutral","sentiment_score":0.011273739859461784}],"sentiment":"neutral","sentiment_score":0.011273739859461784,"channel":0,"num_words":1,"start":126.965004,"end":127.465004},{"sentences":[{"text":"it.","start":127.195,"end":127.695,"sentiment":"neutral","sentiment_score":0.017451796680688858}],"sentiment":"neutral","sentiment_score":0.017451796680688858,"channel":1,"num_words":1,"start":127.195,"end":127.695},{"sentences":[{"text":"Yeah.","start":127.605,"end":128.085,"sentiment":"neutral","sentiment_score":0.060902081429958344},{"text":"So maybe maybe try it that way.","start":128.085,"end":130.185,"sentiment":"neutral","sentiment_score":0.07310686632990837}],"sentiment":"neutral","sentiment_score":0.07158126821741462,"channel":0,"num_words":8,"start":127.605,"end":130.185},{"sentences":[{"text":"Yeah.","start":131.035,"end":131.355,"sentiment":"neutral","sentiment_score":0.05808279290795326},{"text":"That'd","start":131.355,"end":131.675,"sentiment":"neutral","sentiment_score":0.04134231060743332}],"sentiment":"neutral","sentiment_score":0.04971255175769329,"channel":1,"num_words":2,"start":131.035,"end":131.675},{"sentences":[{"text":"Because","start":131.365,"end":131.685,"sentiment":"neutral","sentiment_score":0.04660017788410187}],"sentiment":"neutral","sentiment_score":0.04660017788410187,"channel":0,"num_words":1,"start":131.365,"end":131.685},{"sentences":[{"text":"be","start":131.675,"end":131.83499,"sentiment":"neutral","sentiment_score":0.12058155238628387}],"sentiment":"neutral","sentiment_score":0.12058155238628387,"channel":1,"num_words":1,"start":131.675,"end":131.83499},{"sentences":[{"text":"that's","start":131.685,"end":131.845,"sentiment":"neutral","sentiment_score":0.12010595202445984}],"sentiment":"neutral","sentiment_score":0.12010595202445984,"channel":0,"num_words":1,"start":131.685,"end":131.845},{"sentences":[{"text":"a","start":131.83499,"end":131.915,"sentiment":"neutral","sentiment_score":0.17707476019859314}],"sentiment":"neutral","sentiment_score":0.17707476019859314,"channel":1,"num_words":1,"start":131.83499,"end":131.915},{"sentences":[{"text":"probably","start":131.845,"end":132.245,"sentiment":"neutral","sentiment_score":0.19085507094860077}],"sentiment":"neutral","sentiment_score":0.19085507094860077,"channel":0,"num_words":1,"start":131.845,"end":132.245},{"sentences":[{"text":"little bit","start":131.915,"end":132.395,"sentiment":"neutral","sentiment_score":0.15270791947841644}],"sentiment":"neutral","sentiment_score":0.15270791947841644,"channel":1,"num_words":2,"start":131.915,"end":132.395},{"sentences":[{"text":"the","start":132.245,"end":132.485,"sentiment":"neutral","sentiment_score":0.14996309578418732}],"sentiment":"neutral","sentiment_score":0.14996309578418732,"channel":0,"num_words":1,"start":132.245,"end":132.485},{"sentences":[{"text":"easier.","start":132.395,"end":132.895,"sentiment":"neutral","sentiment_score":0.183955579996109}],"sentiment":"neutral","sentiment_score":0.183955579996109,"channel":1,"num_words":1,"start":132.395,"end":132.895},{"sentences":[{"text":"easiest way to do it.","start":132.485,"end":133.60501,"sentiment":"neutral","sentiment_score":0.21049176156520844},{"text":"Less friction, less mistakes, less errors.","start":133.60501,"end":136.10501,"sentiment":"neutral","sentiment_score":0.08093877509236336},{"text":"Because you gotta manually","start":136.73,"end":137.77,"sentiment":"neutral","sentiment_score":0.024546815548092127}],"sentiment":"neutral","sentiment_score":0.10908524803817272,"channel":0,"num_words":15,"start":132.485,"end":137.77},{"sentences":[{"text":"Yeah.","start":137.57,"end":138.07,"sentiment":"neutral","sentiment_score":0.009911403059959412}],"sentiment":"neutral","sentiment_score":0.009911403059959412,"channel":1,"num_words":1,"start":137.57,"end":138.07},{"sentences":[{"text":"enter things in the phone.","start":137.77,"end":138.73,"sentiment":"neutral","sentiment_score":-0.00013798885047435757},{"text":"You you could make a mistake, you know.","start":138.73,"end":140.25,"sentiment":"neutral","sentiment_score":-0.04416039679199457},{"text":"So","start":140.25,"end":140.75,"sentiment":"neutral","sentiment_score":0.11893901228904724}],"sentiment":"neutral","sentiment_score":-0.016788150449948653,"channel":0,"num_words":14,"start":137.77,"end":140.75},{"sentences":[{"text":"Yeah.","start":141.01001,"end":141.41,"sentiment":"neutral","sentiment_score":0.19310428202152252},{"text":"That's true.","start":141.41,"end":142.21,"sentiment":"positive","sentiment_score":0.36711375415325165},{"text":"I'll give it a crack that way.","start":142.21,"end":143.33,"sentiment":"positive","sentiment_score":0.40041797927447725},{"text":"We'll see how we go.","start":143.33,"end":144.39,"sentiment":"neutral","sentiment_score":0.295640105009079}],"sentiment":"positive","sentiment_score":0.3472305446863174,"channel":1,"num_words":15,"start":141.01001,"end":144.39},{"sentences":[{"text":"yeah.","start":144.01,"end":144.33,"sentiment":"neutral","sentiment_score":0.13766638934612274},{"text":"I forgot to remind you to try that method last week.","start":144.33,"end":146.89,"sentiment":"neutral","sentiment_score":0.1112258651039817},{"text":"So yeah.","start":146.89,"end":147.72,"sentiment":"neutral","sentiment_score":-0.0111467894166708}],"sentiment":"neutral","sentiment_score":0.09563266618975572,"channel":0,"num_words":14,"start":144.01,"end":147.72},{"sentences":[{"text":"No.","start":148.29001,"end":148.53,"sentiment":"neutral","sentiment_score":-0.09620537608861925},{"text":"That's alright.","start":148.53,"end":148.85,"sentiment":"neutral","sentiment_score":-0.0643998496234417},{"text":"I didn't even think of it to be I saw it there, but I thought it was only, like, for record keeping sake because it seemed like","start":148.85,"end":155.02501,"sentiment":"neutral","sentiment_score":-0.07578697966204749}],"sentiment":"neutral","sentiment_score":-0.07570845087369284,"channel":1,"num_words":30,"start":148.29001,"end":155.02501},{"sentences":[{"text":"For","start":154.885,"end":155.20499,"sentiment":"neutral","sentiment_score":-0.0354640856385231}],"sentiment":"neutral","sentiment_score":-0.0354640856385231,"channel":0,"num_words":1,"start":154.885,"end":155.20499},{"sentences":[{"text":"it was","start":155.02501,"end":155.345,"sentiment":"neutral","sentiment_score":-0.05247052386403084}],"sentiment":"neutral","sentiment_score":-0.05247052386403084,"channel":1,"num_words":2,"start":155.02501,"end":155.345},{"sentences":[{"text":"for","start":155.20499,"end":155.525,"sentiment":"neutral","sentiment_score":-0.040482599288225174}],"sentiment":"neutral","sentiment_score":-0.040482599288225174,"channel":0,"num_words":1,"start":155.20499,"end":155.525},{"sentences":[{"text":"in the","start":155.345,"end":155.66501,"sentiment":"neutral","sentiment_score":-0.0356557872146368}],"sentiment":"neutral","sentiment_score":-0.0356557872146368,"channel":1,"num_words":2,"start":155.345,"end":155.66501},{"sentences":[{"text":"which,","start":155.525,"end":155.765,"sentiment":"neutral","sentiment_score":-0.03815748542547226}],"sentiment":"neutral","sentiment_score":-0.03815748542547226,"channel":0,"num_words":1,"start":155.525,"end":155.765},{"sentences":[{"text":"same","start":155.66501,"end":155.985,"sentiment":"neutral","sentiment_score":-0.029899707064032555}],"sentiment":"neutral","sentiment_score":-0.029899707064032555,"channel":1,"num_words":1,"start":155.66501,"end":155.985},{"sentences":[{"text":"sir?","start":155.765,"end":156.265,"sentiment":"neutral","sentiment_score":-0.01956106349825859}],"sentiment":"neutral","sentiment_score":-0.01956106349825859,"channel":0,"num_words":1,"start":155.765,"end":156.265},{"sentences":[{"text":"section, like, internal record keeping sake.","start":155.985,"end":160.405,"sentiment":"neutral","sentiment_score":-0.0573687789340814},{"text":"I didn't think you","start":160.46501,"end":161.10501,"sentiment":"neutral","sentiment_score":-0.12281380593776703}],"sentiment":"neutral","sentiment_score":-0.08354678973555565,"channel":1,"num_words":10,"start":155.985,"end":161.10501},{"sentences":[{"text":"No.","start":161.045,"end":161.545,"sentiment":"neutral","sentiment_score":-0.216681107878685}],"sentiment":"neutral","sentiment_score":-0.216681107878685,"channel":0,"num_words":1,"start":161.045,"end":161.545},{"sentences":[{"text":"could actually prove to","start":161.10501,"end":162.065,"sentiment":"neutral","sentiment_score":-0.18350831791758537}],"sentiment":"neutral","sentiment_score":-0.18350831791758537,"channel":1,"num_words":4,"start":161.10501,"end":162.065},{"sentences":[{"text":"No.","start":161.92499,"end":162.42499,"sentiment":"neutral","sentiment_score":-0.174055814743042}],"sentiment":"neutral","sentiment_score":-0.174055814743042,"channel":0,"num_words":1,"start":161.92499,"end":162.42499},{"sentences":[{"text":"them that way.","start":162.065,"end":162.75,"sentiment":"neutral","sentiment_score":-0.1671970635652542}],"sentiment":"neutral","sentiment_score":-0.1671970635652542,"channel":1,"num_words":3,"start":162.065,"end":162.75},{"sentences":[{"text":"No.","start":162.805,"end":162.965,"sentiment":"neutral","sentiment_score":-0.07459697127342224},{"text":"No.","start":162.965,"end":163.125,"sentiment":"neutral","sentiment_score":-0.06189937889575958},{"text":"It's it's it's to be provisioned for MAC based services.","start":163.125,"end":166.345,"sentiment":"neutral","sentiment_score":-0.035397497937083244},{"text":"Yeah.","start":166.405,"end":166.86,"sentiment":"neutral","sentiment_score":0.12179815024137496},{"text":"Definitely do it","start":166.94,"end":167.34,"sentiment":"neutral","sentiment_score":0.1497618928551674}],"sentiment":"neutral","sentiment_score":0.00503828120417893,"channel":0,"num_words":16,"start":162.805,"end":167.34},{"sentences":[{"text":"Yeah.","start":167.31,"end":167.55,"sentiment":"neutral","sentiment_score":0.09244626760482788}],"sentiment":"neutral","sentiment_score":0.09244626760482788,"channel":1,"num_words":1,"start":167.31,"end":167.55},{"sentences":[{"text":"that","start":167.34,"end":167.84,"sentiment":"neutral","sentiment_score":0.07728787511587143}],"sentiment":"neutral","sentiment_score":0.07728787511587143,"channel":0,"num_words":1,"start":167.34,"end":167.84},{"sentences":[{"text":"Okay.","start":167.55,"end":168.05,"sentiment":"neutral","sentiment_score":0.089890256524086},{"text":"One","start":168.35,"end":168.47,"sentiment":"neutral","sentiment_score":0.05221248045563698}],"sentiment":"neutral","sentiment_score":0.07105136848986149,"channel":1,"num_words":2,"start":167.55,"end":168.47},{"sentences":[{"text":"way.","start":168.45999,"end":168.95999,"sentiment":"neutral","sentiment_score":0.04796084016561508}],"sentiment":"neutral","sentiment_score":0.04796084016561508,"channel":0,"num_words":1,"start":168.45999,"end":168.95999},{"sentences":[{"text":"touch provision.","start":168.47,"end":168.71,"sentiment":"neutral","sentiment_score":0.04087010771036148},{"text":"Yeah.","start":168.71,"end":168.83,"sentiment":"neutral","sentiment_score":0.026343008503317833},{"text":"No.","start":168.83,"end":169.33,"sentiment":"neutral","sentiment_score":-0.015136335045099258}],"sentiment":"neutral","sentiment_score":0.023236722219735384,"channel":1,"num_words":4,"start":168.47,"end":169.33},{"sentences":[{"text":"Yeah.","start":169.58,"end":170.06,"sentiment":"neutral","sentiment_score":0.002145295962691307},{"text":"Maybe give it a crack on your own network.","start":170.06,"end":172.54,"sentiment":"neutral","sentiment_score":0.031248552517758474},{"text":"Just try and see how easy it is.","start":172.54,"end":174.94,"sentiment":"neutral","sentiment_score":0.07639470277354121},{"text":"And then once you've","start":174.94,"end":175.66,"sentiment":"neutral","sentiment_score":0.028473378159105778}],"sentiment":"neutral","sentiment_score":0.04583788197487593,"channel":0,"num_words":22,"start":169.58,"end":175.66},{"sentences":[{"text":"Yeah.","start":175.55,"end":176.05,"sentiment":"neutral","sentiment_score":0.007374990731477737}],"sentiment":"neutral","sentiment_score":0.007374990731477737,"channel":1,"num_words":1,"start":175.55,"end":176.05},{"sentences":[{"text":"done that, then ask your tech to give it a try elsewhere and then go back to this client and see if it works.","start":175.66,"end":180.48,"sentiment":"neutral","sentiment_score":0.025686965867256124}],"sentiment":"neutral","sentiment_score":0.025686965867256124,"channel":0,"num_words":24,"start":175.66,"end":180.48},{"sentences":[{"text":"Yeah.","start":180.21501,"end":180.71501,"sentiment":"neutral","sentiment_score":0.03583834320306778},{"text":"Well, we've got","start":181.015,"end":181.815,"sentiment":"neutral","sentiment_score":0.038540977984666824}],"sentiment":"neutral","sentiment_score":0.03786531928926706,"channel":1,"num_words":4,"start":180.21501,"end":181.815},{"sentences":[{"text":"I don't","start":181.585,"end":181.905,"sentiment":"neutral","sentiment_score":0.004141960293054581}],"sentiment":"neutral","sentiment_score":0.004141960293054581,"channel":0,"num_words":2,"start":181.585,"end":181.905},{"sentences":[{"text":"another","start":181.815,"end":182.21501,"sentiment":"neutral","sentiment_score":-0.01703297346830368}],"sentiment":"neutral","sentiment_score":-0.01703297346830368,"channel":1,"num_words":1,"start":181.815,"end":182.21501},{"sentences":[{"text":"know.","start":181.905,"end":182.08499,"sentiment":"neutral","sentiment_score":-0.01392553560435772},{"text":"That'll","start":182.08499,"end":182.265,"sentiment":"neutral","sentiment_score":0.020037872716784477}],"sentiment":"neutral","sentiment_score":0.003056168556213379,"channel":0,"num_words":2,"start":181.905,"end":182.265},{"sentences":[{"text":"deployment","start":182.21501,"end":182.695,"sentiment":"neutral","sentiment_score":0.005827158689498901}],"sentiment":"neutral","sentiment_score":0.005827158689498901,"channel":1,"num_words":1,"start":182.21501,"end":182.695},{"sentences":[{"text":"be the easiest","start":182.265,"end":182.945,"sentiment":"neutral","sentiment_score":0.03458614399035772}],"sentiment":"neutral","sentiment_score":0.03458614399035772,"channel":0,"num_words":3,"start":182.265,"end":182.945},{"sentences":[{"text":"at Morebank.","start":182.695,"end":183.35501,"sentiment":"neutral","sentiment_score":0.022089388221502304}],"sentiment":"neutral","sentiment_score":0.022089388221502304,"channel":1,"num_words":2,"start":182.695,"end":183.35501},{"sentences":[{"text":"way.","start":182.945,"end":183.445,"sentiment":"neutral","sentiment_score":0.018903547897934914}],"sentiment":"neutral","sentiment_score":0.018903547897934914,"channel":0,"num_words":1,"start":182.945,"end":183.445},{"sentences":[{"text":"What I'm gonna be doing this time is I'm just gonna send all the equipment here.","start":184.535,"end":188.155,"sentiment":"neutral","sentiment_score":0.06333105289377272},{"text":"I'll","start":188.455,"end":188.695,"sentiment":"neutral","sentiment_score":0.06831418722867966}],"sentiment":"neutral","sentiment_score":0.0636241784428849,"channel":1,"num_words":17,"start":184.535,"end":188.695},{"sentences":[{"text":"Okay.","start":188.545,"end":188.625,"sentiment":"neutral","sentiment_score":0.09896869957447052},{"text":"Yep.","start":188.625,"end":189.125,"sentiment":"neutral","sentiment_score":0.10820537060499193}],"sentiment":"neutral","sentiment_score":0.10358703508973122,"channel":0,"num_words":2,"start":188.545,"end":189.125},{"sentences":[{"text":"provision them, test all the services.","start":188.695,"end":190.63501,"sentiment":"neutral","sentiment_score":0.1028715968132019},{"text":"And","start":191.29001,"end":191.53,"sentiment":"neutral","sentiment_score":0.10582759976387024}],"sentiment":"neutral","sentiment_score":0.10329388294901166,"channel":1,"num_words":7,"start":188.695,"end":191.53},{"sentences":[{"text":"Yep.","start":191.425,"end":191.925,"sentiment":"neutral","sentiment_score":0.09416034072637558}],"sentiment":"neutral","sentiment_score":0.09416034072637558,"channel":0,"num_words":1,"start":191.425,"end":191.925},{"sentences":[{"text":"then from there, if there's no issues, then I'll just ship them out as a complete solution.","start":191.53,"end":195.15001,"sentiment":"neutral","sentiment_score":0.13549339420655193}],"sentiment":"neutral","sentiment_score":0.13549339420655193,"channel":1,"num_words":17,"start":191.53,"end":195.15001},{"sentences":[{"text":"I think that's probably an easy way to to look at it.","start":195.57,"end":198.05,"sentiment":"neutral","sentiment_score":0.19902223286529383},{"text":"Yep.","start":198.05,"end":198.55,"sentiment":"neutral","sentiment_score":0.08357234299182892}],"sentiment":"neutral","sentiment_score":0.19014147210579652,"channel":0,"num_words":13,"start":195.57,"end":198.55},{"sentences":[{"text":"Yeah.","start":198.81,"end":199.05,"sentiment":"neutral","sentiment_score":0.11563406884670258},{"text":"I think so, man.","start":199.05,"end":200.19,"sentiment":"neutral","sentiment_score":0.11953023821115494}],"sentiment":"neutral","sentiment_score":0.11875100433826447,"channel":1,"num_words":5,"start":198.81,"end":200.19},{"sentences":[{"text":"Oh, okay.","start":200.05,"end":200.77,"sentiment":"neutral","sentiment_score":0.234055295586586},{"text":"Cool.","start":200.77,"end":201.17,"sentiment":"positive","sentiment_score":0.3732426762580872},{"text":"Easy.","start":201.17,"end":201.67,"sentiment":"positive","sentiment_score":0.36620938777923584}],"sentiment":"neutral","sentiment_score":0.30189066380262375,"channel":0,"num_words":4,"start":200.05,"end":201.67},{"sentences":[{"text":"Hey, Diaz.","start":202.47095,"end":203.13095,"sentiment":"neutral","sentiment_score":0.27025358378887177},{"text":"I appreciate","start":203.19095,"end":203.67094,"sentiment":"positive","sentiment_score":0.3642912358045578}],"sentiment":"neutral","sentiment_score":0.3172724097967148,"channel":1,"num_words":4,"start":202.47095,"end":203.67094},{"sentences":[{"text":"Alright.","start":203.65,"end":204.15,"sentiment":"positive","sentiment_score":0.3685322701931}],"sentiment":"positive","sentiment_score":0.3685322701931,"channel":0,"num_words":1,"start":203.65,"end":204.15},{"sentences":[{"text":"it, Sean.","start":203.67094,"end":204.33095,"sentiment":"neutral","sentiment_score":0.29089002311229706},{"text":"Thanks","start":204.55095,"end":204.79094,"sentiment":"neutral","sentiment_score":0.2293154001235962}],"sentiment":"neutral","sentiment_score":0.2703651487827301,"channel":1,"num_words":3,"start":203.67094,"end":204.79094},{"sentences":[{"text":"No.","start":204.77,"end":205.01,"sentiment":"neutral","sentiment_score":0.20247215032577515}],"sentiment":"neutral","sentiment_score":0.20247215032577515,"channel":0,"num_words":1,"start":204.77,"end":205.01},{"sentences":[{"text":"for the","start":204.79094,"end":205.11095,"sentiment":"neutral","sentiment_score":0.2481762021780014}],"sentiment":"neutral","sentiment_score":0.2481762021780014,"channel":1,"num_words":2,"start":204.79094,"end":205.11095},{"sentences":[{"text":"Thank","start":205.01,"end":205.17,"sentiment":"neutral","sentiment_score":0.16125327348709106}],"sentiment":"neutral","sentiment_score":0.16125327348709106,"channel":0,"num_words":1,"start":205.01,"end":205.17},{"sentences":[{"text":"follow-up,","start":205.11095,"end":205.51094,"sentiment":"positive","sentiment_score":0.35400527715682983}],"sentiment":"positive","sentiment_score":0.35400527715682983,"channel":1,"num_words":1,"start":205.11095,"end":205.51094},{"sentences":[{"text":"you.","start":205.17,"end":205.41,"sentiment":"neutral","sentiment_score":0.3217405378818512},{"text":"Thanks","start":205.41,"end":205.65,"sentiment":"positive","sentiment_score":0.4016195237636566}],"sentiment":"positive","sentiment_score":0.3616800308227539,"channel":0,"num_words":2,"start":205.17,"end":205.65},{"sentences":[{"text":"mate.","start":205.51094,"end":206.01094,"sentiment":"neutral","sentiment_score":0.3290351331233978}],"sentiment":"neutral","sentiment_score":0.3290351331233978,"channel":1,"num_words":1,"start":205.51094,"end":206.01094},{"sentences":[{"text":"for callback.","start":205.65,"end":206.29001,"sentiment":"neutral","sentiment_score":0.28467927873134613},{"text":"Alright.","start":206.29001,"end":206.61,"sentiment":"neutral","sentiment_score":0.2710127532482147},{"text":"Nice, Chris.","start":206.61,"end":207.25,"sentiment":"positive","sentiment_score":0.4412507265806198},{"text":"Take care.","start":207.25,"end":207.81,"sentiment":"positive","sentiment_score":0.41758546233177185}],"sentiment":"positive","sentiment_score":0.36543481264795574,"channel":0,"num_words":7,"start":205.65,"end":207.81},{"sentences":[{"text":"Brother.","start":207.67094,"end":208.17094,"sentiment":"neutral","sentiment_score":0.2325284779071808}],"sentiment":"neutral","sentiment_score":0.2325284779071808,"channel":1,"num_words":1,"start":207.67094,"end":208.17094},{"sentences":[{"text":"Alright.","start":207.81,"end":208.21,"sentiment":"neutral","sentiment_score":0.21200653910636905},{"text":"See","start":208.21,"end":208.37,"sentiment":"neutral","sentiment_score":0.17111985385417938}],"sentiment":"neutral","sentiment_score":0.1915631964802742,"channel":0,"num_words":2,"start":207.81,"end":208.37},{"sentences":[{"text":"Take","start":208.31094,"end":208.55095,"sentiment":"neutral","sentiment_score":0.2595307528972626}],"sentiment":"neutral","sentiment_score":0.2595307528972626,"channel":1,"num_words":1,"start":208.31094,"end":208.55095},{"sentences":[{"text":"you, mate.","start":208.37,"end":208.85,"sentiment":"neutral","sentiment_score":0.27444760501384735}],"sentiment":"neutral","sentiment_score":0.27444760501384735,"channel":0,"num_words":2,"start":208.37,"end":208.85},{"sentences":[{"text":"care.","start":208.55095,"end":208.95094,"sentiment":"neutral","sentiment_score":0.14249686896800995}],"sentiment":"neutral","sentiment_score":0.14249686896800995,"channel":1,"num_words":1,"start":208.55095,"end":208.95094},{"sentences":[{"text":"Okay.","start":208.85,"end":209.17,"sentiment":"neutral","sentiment_score":0.18289348483085632}],"sentiment":"neutral","sentiment_score":0.18289348483085632,"channel":0,"num_words":1,"start":208.85,"end":209.17},{"sentences":[{"text":"Bye.","start":208.95094,"end":209.45094,"sentiment":"neutral","sentiment_score":0.18903502821922305}],"sentiment":"neutral","sentiment_score":0.18903502821922305,"channel":1,"num_words":1,"start":208.95094,"end":209.45094},{"sentences":[{"text":"Bye.","start":209.17,"end":209.49,"sentiment":"neutral","sentiment_score":0.1367023140192032},{"text":"Bye.","start":209.49,"end":209.99,"sentiment":"neutral","sentiment_score":-0.09646786004304886}],"sentiment":"neutral","sentiment_score":0.020117226988077178,"channel":0,"num_words":2,"start":209.17,"end":209.99}]},"summary":{"result":"success","short":"The customer is having issues with their phone system and is trying to troubleshoot with the agent. The agent suggests using a MAC-based service and checking if it is easy to provision the system. The agent also mentions sending equipment to the customer's location for further testing."},"intents":{"segments":[{"text":"the issue, but it hasn't stuck the it hasn't made connectivity, like, any easier.","start_word":81,"end_word":94,"intents":[{"intent":"Address connectivity issue","confidence_score":0.04373492}]},{"text":"I forgot to remind you to try that method last week.","start_word":478,"end_word":488,"intents":[{"intent":"Test method","confidence_score":0.056237206}]}]},"sentiments":{"segments":[{"text":"Hey, Con.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.23303861916065216},{"text":"How are Good day, mate.","start_word":2,"end_word":6,"sentiment":"positive","sentiment_score":0.467277854681015},{"text":"Sorry. It's been a bit of a crazy day. How's you? things? That's okay. Yeah.","start_word":7,"end_word":21,"sentiment":"neutral","sentiment_score":-0.09928321838378906},{"text":"Good.","start_word":22,"end_word":22,"sentiment":"positive","sentiment_score":0.3602072596549988},{"text":"I'm just at the gym at the moment. Oh, that's all, mate. I'll That's I'll alright. leave you But I at can all then. I can have a quick chat? I am quick chat. Okay. Okay. Is it no. I was just I was gonna say we we kinda sorted it, but we kinda didn't. We isolated Yep. the issue, but it hasn't stuck the it hasn't made connectivity, like, any easier.","start_word":23,"end_word":94,"sentiment":"neutral","sentiment_score":-0.06858836114406586},{"text":"It seems that their IT department is running, like, fucking 200 simultaneous IPs Right.","start_word":95,"end_word":108,"sentiment":"negative","sentiment_score":-0.4235656857490539},{"text":"and Yep. only, like, a handful of them are active. Right. So Okay.","start_word":109,"end_word":121,"sentiment":"neutral","sentiment_score":-0.18600502610206604},{"text":"it's making it pretty difficult, like, throughout the site.","start_word":122,"end_word":130,"sentiment":"negative","sentiment_score":-0.38383999466896057},{"text":"So you can imagine Yep. there's they obviously have an on premise phone system. They have a couple of POE switches that runs their wired services, And then Yep. they've Okay. got extenders and access points and switches Yep. that, like, essentially act as Wi Fi repeaters. Right? But they're all running on. When our tech was out there, he's had to set up, like, nine different handsets on nine different fucking IPs. So you can imagine us having to also go through and, what do you call it, unblock that specific IP on the CPS as well, it's been a massive Yeah. Okay.","start_word":131,"end_word":234,"sentiment":"neutral","sentiment_score":-0.2061818391084671},{"text":"fucking paid pass through pissed me off.","start_word":235,"end_word":241,"sentiment":"negative","sentiment_score":-0.7740092277526855},{"text":"It's it's Have nothing you to do with you, but have yeah. I was gonna on-site say, have you guys tried to just provision through the MAC base address? instead of instead of the Instead SIP credentials? of doing, yeah, instead of doing all manually? Yeah. Maybe we should give that a crack. Do you reckon that's gonna become a little bit easier? I'm not a tech expert, but I'm feeling it's more unique. It's one touch provisioning. You just put it you sort of MAC address and then you just plug and play. Like, I don't think it can be that difficult unless they still Yeah. have It's an IP issues and that. But but this way, it's only one entry, like, one one input, which is the MAC address. And then if if gone. the network's Yeah. configured properly, it should find itself. Yeah. That's very true. That's very true. And then it should kinda fill Well, in the blanks I mean, from that's the my that's guess. it. Yeah. So maybe maybe try it that way. Yeah. That'd Because be that's a probably little bit the easier. easiest way to do it. Less friction, less mistakes, less errors. Because you gotta manually Yeah. enter things in the phone. You you could make a mistake, you know. So Yeah.","start_word":242,"end_word":462,"sentiment":"neutral","sentiment_score":0.015860596671700478},{"text":"That's true. I'll give it a crack that way.","start_word":463,"end_word":471,"sentiment":"positive","sentiment_score":0.39021164178848267},{"text":"We'll see how we go. yeah. I forgot to remind you to try that method last week. So yeah. No. That's alright. I didn't even think of it to be I saw it there, but I thought it was only, like, for record keeping sake because it seemed like For it was for in the which, same sir? section, like, internal record keeping sake. I didn't think you No. could actually prove to No. them that way. No. No. It's it's it's to be provisioned for MAC based services. Yeah. Definitely do it Yeah. that Okay. One way. touch provision. Yeah. No. Yeah. Maybe give it a crack on your own network. Just try and see how easy it is. And then once you've Yeah. done that, then ask your tech to give it a try elsewhere and then go back to this client and see if it works. Yeah. Well, we've got I don't another know. That'll deployment be the easiest at Morebank. way. What I'm gonna be doing this time is I'm just gonna send all the equipment here. I'll Okay. Yep. provision them, test all the services. And Yep. then from there, if there's no issues, then I'll just ship them out as a complete solution. I think that's probably an easy way to to look at it. Yep. Yeah. I think so, man. Oh, okay.","start_word":472,"end_word":700,"sentiment":"neutral","sentiment_score":0.03785011751422715},{"text":"Cool. Easy.","start_word":701,"end_word":702,"sentiment":"positive","sentiment_score":0.3697260320186615},{"text":"Hey, Diaz.","start_word":703,"end_word":704,"sentiment":"neutral","sentiment_score":0.2694816589355469},{"text":"I appreciate Alright.","start_word":705,"end_word":707,"sentiment":"positive","sentiment_score":0.3668358623981476},{"text":"it, Sean. Thanks No. for the Thank follow-up, you.","start_word":708,"end_word":716,"sentiment":"neutral","sentiment_score":0.2821829915046692},{"text":"Thanks mate.","start_word":717,"end_word":718,"sentiment":"positive","sentiment_score":0.3471812307834625},{"text":"for callback. Alright.","start_word":719,"end_word":721,"sentiment":"neutral","sentiment_score":0.27824199199676514},{"text":"Nice, Chris. Take care.","start_word":722,"end_word":725,"sentiment":"positive","sentiment_score":0.4284098744392395},{"text":"Brother. Alright. See Take you, mate. care. Okay. Bye. Bye. Bye.","start_word":726,"end_word":736,"sentiment":"neutral","sentiment_score":0.20525835996324365}],"average":{"sentiment":"neutral","sentiment_score":-0.018754847900606296}}}}