{"metadata":{"transaction_key":"deprecated","request_id":"019f6914-376e-7c23-b4e2-f6820ed22e56","sha256":"a3c6dba703914390cf583cdc7195c2299f88ef62da4ae24fa8f4e3fa39cdde19","created":"2026-07-16T03:59:21.633Z","duration":14.039938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":52,"output_tokens":52},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":52,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Michael. You've reached my voice mail, which means I can't answer your call at the moment. If you leave your name and number after the tone, I'll get back to you as soon as possible. Thanks.","confidence":1.0,"words":[{"word":"hi","start":0.64,"end":0.88,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.014072217047214508},{"word":"this","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0128397885710001},{"word":"is","start":1.12,"end":1.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0215230081230402},{"word":"michael","start":1.28,"end":1.78,"confidence":0.9902344,"punctuated_word":"Michael.","sentiment":"neutral","sentiment_score":0.01618468202650547},{"word":"you've","start":2.48,"end":2.72,"confidence":0.99853516,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.23168405890464783},{"word":"reached","start":2.72,"end":2.96,"confidence":0.9970703,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.3259749412536621},{"word":"my","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.35622575879096985},{"word":"voice","start":3.1999998,"end":3.4399998,"confidence":0.94628906,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.388273686170578},{"word":"mail","start":3.4399998,"end":3.76,"confidence":0.953125,"punctuated_word":"mail,","sentiment":"negative","sentiment_score":-0.3336900770664215},{"word":"which","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"which","sentiment":"negative","sentiment_score":-0.35045450925827026},{"word":"means","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"means","sentiment":"negative","sentiment_score":-0.42278197407722473},{"word":"i","start":4.24,"end":4.3199997,"confidence":0.9970703,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4256227910518646},{"word":"can't","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.49386805295944214},{"word":"answer","start":4.64,"end":4.88,"confidence":0.99902344,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.6140062808990479},{"word":"your","start":4.88,"end":5.12,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.5939531326293945},{"word":"call","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5955711603164673},{"word":"at","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4854950606822967},{"word":"the","start":5.44,"end":5.52,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5060679912567139},{"word":"moment","start":5.52,"end":6.02,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.42781862616539},{"word":"if","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.19814176857471463},{"word":"you","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21966594457626343},{"word":"leave","start":6.8799996,"end":7.04,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.16435439884662628},{"word":"your","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1870814263820648},{"word":"name","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.2135397344827652},{"word":"and","start":7.44,"end":7.6,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1986285895109177},{"word":"number","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.20015493035316467},{"word":"after","start":7.9199996,"end":8.16,"confidence":0.9892578,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.17517881095409393},{"word":"the","start":8.16,"end":8.32,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1755979359149933},{"word":"tone","start":8.32,"end":8.639999,"confidence":0.9980469,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.1544075608253479},{"word":"i'll","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.09502991288900375},{"word":"get","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1730789691209793},{"word":"back","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.2406715452671051},{"word":"to","start":9.2,"end":9.28,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18325193226337433},{"word":"you","start":9.28,"end":9.44,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.17033027112483978},{"word":"as","start":9.44,"end":9.5199995,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.13183903694152832},{"word":"soon","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.1501266062259674},{"word":"as","start":9.76,"end":9.92,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.244500070810318},{"word":"possible","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.21936355531215668},{"word":"thanks","start":10.639999,"end":11.139999,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3606768250465393}],"paragraphs":{"transcript":"\nHi. This is Michael. You've reached my voice mail, which means I can't answer your call at the moment. If you leave your name and number after the tone, I'll get back to you as soon as possible. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"neutral","sentiment_score":0.014072217047214508},{"text":"This is Michael.","start":0.88,"end":1.78,"sentiment":"neutral","sentiment_score":0.016849159573515255},{"text":"You've reached my voice mail, which means I can't answer your call at the moment.","start":2.48,"end":6.02,"sentiment":"negative","sentiment_score":-0.43676587343215945},{"text":"If you leave your name and number after the tone, I'll get back to you as soon as possible.","start":6.48,"end":10.42,"sentiment":"neutral","sentiment_score":-0.18394436844085393},{"text":"Thanks.","start":10.639999,"end":11.139999,"sentiment":"positive","sentiment_score":0.3606768250465393}],"sentiment":"neutral","sentiment_score":-0.2466957584883158,"num_words":39,"start":0.64,"end":11.139999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Michael. You've reached my voice mail, which means I can't answer your call at the moment. If you leave your name and number after the tone, I'll get back to you as soon as possible. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"neutral","sentiment_score":0.014072217047214508},{"text":"This is Michael.","start":0.88,"end":1.78,"sentiment":"neutral","sentiment_score":0.016849159573515255},{"text":"You've reached my voice mail, which means I can't answer your call at the moment.","start":2.48,"end":6.02,"sentiment":"negative","sentiment_score":-0.43676587343215945},{"text":"If you leave your name and number after the tone, I'll get back to you as soon as possible.","start":6.48,"end":10.42,"sentiment":"neutral","sentiment_score":-0.18394436844085393},{"text":"Thanks.","start":10.639999,"end":11.139999,"sentiment":"positive","sentiment_score":0.3606768250465393}],"sentiment":"neutral","sentiment_score":-0.2466957584883158,"channel":1,"num_words":39,"start":0.64,"end":11.139999}]},"summary":{"result":"success","short":"Hi. This is Michael. You've reached my voice mail, which means I can't answer your call at the moment. If you leave your name and number after the tone, I'll get back to you as soon as possible. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":38,"end_word":38,"intents":[{"intent":"Request call back","confidence_score":0.058088254}]}]},"sentiments":{"segments":[{"text":"Hi. This is Michael.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.015812765806913376},{"text":"You've reached my voice mail, which means I can't answer your call at the moment.","start_word":4,"end_word":18,"sentiment":"negative","sentiment_score":-0.4173381626605987},{"text":"If you leave your name and number after the tone, I'll get back to you as soon as possible.","start_word":19,"end_word":37,"sentiment":"neutral","sentiment_score":-0.17646843194961548},{"text":"Thanks.","start_word":38,"end_word":38,"sentiment":"positive","sentiment_score":0.5433132648468018}],"average":{"sentiment":"neutral","sentiment_score":-0.223872551551232}}}}