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Lily. How are you? I'm so, so good. I have Liam on the phone. I went through and let him know the difference of the 160 for the year and the premiums, and his out of pocket cost for the trauma goes down a little bit.\n\nAnd he he doesn't really care. Yeah. So what I'll do is once he knows he's gonna go through the application with you, it's all good. I'll get Jackie to the application afterwards. I'll get Jack to to attach the SOA to the application, and we'll send it all as one document, and he'll just sign and return it all back for us.\n\nSo yeah. Yeah. Yep. Yeah. That's absolutely fine.\n\nIt's not a problem at all. Liam is so easy going. He'll be so sweet with everything. Yeah. Absolutely.\n\nOkay. Perfect. You have a lovely afternoon. Alright. Talk to you.\n\nHave an amazing weekend. Thanks. 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Yeah. I'm good. How are you? Perfect. Perfect. Got it. Is the easy done? Yep. Yeah. Okay. Beautiful. I'll probably let him know that it won't get sent out until Monday just because me and Jack are off tomorrow, and I just want Jack to make sure everything's all good. So that's that's fine. Perfect. Perfect. Let me just open up a pre assessment of whatever we have with him. $20.25. Okay. All righty. You are good to translate him through. You too, Dana. Thank you. 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How are you?\n\nChannel 1: Yeah. I'm good. How are you?\n\nChannel 0: I'm so, so good. I have Liam on the phone. I went through and let him know the difference of the 160 for the year and the premiums, and his out of pocket cost for the trauma goes down a little bit. And he he doesn't really care.\n\nChannel 1: Perfect. Perfect. Got it. Is the easy done?\n\nChannel 0: Yeah. So what I'll do is once he knows he's gonna go through the application with you, it's all good. I'll get Jackie to the application afterwards. I'll get Jack to to attach the SOA to the application, and we'll send it all as one document, and he'll just sign\n\nChannel 1: Yep.\n\nChannel 0: and return it all back for us. So\n\nChannel 1: Yeah.\n\nChannel 0: yeah.\n\nChannel 1: Okay. Beautiful. I'll probably let him know that it won't get sent out until\n\nChannel 0: Yeah.\n\nChannel 1: Monday just because me and Jack are off tomorrow,\n\nChannel 0: Yep.\n\nChannel 1: and I just want Jack to make sure everything's all good. So\n\nChannel 0: Yeah. That's absolutely\n\nChannel 1: that's\n\nChannel 0: fine. It's not a problem at all. Liam\n\nChannel 1: that's\n\nChannel 0: is so easy going. He'll be so sweet\n\nChannel 1: fine.\n\nChannel 0: with everything. Yeah.\n\nChannel 1: Perfect. Perfect. Let me just open up a pre assessment of whatever we have with him.\n\nChannel 0: Absolutely.\n\nChannel 1: $20.25. Okay. All righty. You are good to translate him through.\n\nChannel 0: Okay. Perfect. You have a lovely afternoon. Alright. Talk to you.\n\nHave an amazing weekend.\n\nChannel 1: You too, Dana. Thank you.\n\nChannel 0: Thanks. See you.\n\nChannel 1: Hi.","paragraphs":[{"sentences":[{"text":"Hi, Dana.","start":0.39999998,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.07585835456848145}],"sentiment":"neutral","sentiment_score":0.07585835456848145,"channel":1,"num_words":2,"start":0.39999998,"end":1.9399999},{"sentences":[{"text":"Hey, Lily.","start":2.56,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.14368649944663048},{"text":"How are you?","start":3.1999998,"end":4.1,"sentiment":"neutral","sentiment_score":0.18771774073441824}],"sentiment":"neutral","sentiment_score":0.17010524421930312,"channel":0,"num_words":5,"start":2.56,"end":4.1},{"sentences":[{"text":"Yeah.","start":4.56,"end":4.88,"sentiment":"neutral","sentiment_score":0.2970508337020874},{"text":"I'm good.","start":4.88,"end":5.3599997,"sentiment":"positive","sentiment_score":0.48859022557735443},{"text":"How are 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Dana confirms the details of the application and explains that she will attach the SOA to the application and send it to Liam's SOA signing. The cost of the insurance will not be increased and Liam's insurance will remain the same. Dana will speak to Liam and wishes him a good afternoon."},"intents":{"segments":[{"text":"So what I'll do is once he knows he's gonna go through the application with you, it's all good. I'll get Jackie to the application afterwards. I'll get Jack to to attach the SOA to the application, and we'll send it all as one document, and he'll just sign Yep. and return it all back for us. So Yeah.","start_word":70,"end_word":128,"intents":[{"intent":"Update application status","confidence_score":0.014246555}]}]},"sentiments":{"segments":[{"text":"Hi, Dana. Hey, Lily. How are you? Yeah.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.15308701992034912},{"text":"I'm good. How are you? 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I'll get Jack to to attach the SOA to the application, and we'll send it all as one document, and he'll just sign Yep. and return it all back for us. So Yeah. yeah. Okay.","start_word":89,"end_word":130,"sentiment":"neutral","sentiment_score":0.15382865071296692},{"text":"Beautiful.","start_word":131,"end_word":131,"sentiment":"positive","sentiment_score":0.38398706912994385},{"text":"I'll probably let him know that it won't get sent out until Yeah. Monday just because me and Jack are off tomorrow, Yep. and I just want Jack to make sure everything's all good. So Yeah.","start_word":132,"end_word":167,"sentiment":"neutral","sentiment_score":0.12390058487653732},{"text":"That's absolutely that's fine. It's not a problem at all. Liam that's is so easy going. He'll be so sweet fine. with everything.","start_word":168,"end_word":190,"sentiment":"positive","sentiment_score":0.5290053486824036},{"text":"Yeah.","start_word":191,"end_word":191,"sentiment":"neutral","sentiment_score":0.26773494482040405},{"text":"Perfect. Perfect.","start_word":192,"end_word":193,"sentiment":"positive","sentiment_score":0.4020112156867981},{"text":"Let me just open up a pre assessment of whatever we have with him. Absolutely. $20.25. Okay. All righty. You are good to translate him through. Okay.","start_word":194,"end_word":220,"sentiment":"neutral","sentiment_score":0.2037492394447327},{"text":"Perfect. You have a lovely afternoon.","start_word":221,"end_word":226,"sentiment":"positive","sentiment_score":0.5100796818733215},{"text":"Alright.","start_word":227,"end_word":227,"sentiment":"neutral","sentiment_score":0.31282806396484375},{"text":"Talk to you. Have an amazing weekend. You too, Dana. Thank you. 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