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I can find I find you very hard to hear.\n\nChannel 0: Oh.","paragraphs":[{"sentences":[{"text":"Streamline Products.","start":0.48,"end":1.46,"sentiment":"neutral","sentiment_score":0.04134289361536503},{"text":"Giovanna speaking.","start":1.52,"end":2.5,"sentiment":"neutral","sentiment_score":0.026564774103462696}],"sentiment":"neutral","sentiment_score":0.03395383385941386,"channel":1,"num_words":4,"start":0.48,"end":2.5},{"sentences":[{"text":"Oh, yes.","start":3.52,"end":4.0,"sentiment":"neutral","sentiment_score":0.0813005343079567},{"text":"Hi.","start":4.0,"end":4.24,"sentiment":"neutral","sentiment_score":0.2556646168231964},{"text":"Good day.","start":4.24,"end":4.98,"sentiment":"positive","sentiment_score":0.41942837834358215},{"text":"I was actually trying to reach John Slimek.","start":5.2,"end":8.82,"sentiment":"neutral","sentiment_score":0.09327908046543598}],"sentiment":"neutral","sentiment_score":0.15410423737305862,"channel":0,"num_words":13,"start":3.52,"end":8.82},{"sentences":[{"text":"Not sure if he's in today.","start":12.639999,"end":14.099999,"sentiment":"neutral","sentiment_score":0.008726049214601517},{"text":"I'll just transfer your your call.","start":15.075,"end":16.995,"sentiment":"neutral","sentiment_score":0.10443967456618945},{"text":"Be one moment.","start":16.995,"end":17.895,"sentiment":"neutral","sentiment_score":0.11175164828697841}],"sentiment":"neutral","sentiment_score":0.06761661916971207,"channel":1,"num_words":15,"start":12.639999,"end":17.895},{"sentences":[{"text":"Thank you.","start":19.125,"end":19.865,"sentiment":"positive","sentiment_score":0.5082546174526215}],"sentiment":"positive","sentiment_score":0.5082546174526215,"channel":0,"num_words":2,"start":19.125,"end":19.865},{"sentences":[{"text":"Thanks.","start":20.035,"end":20.535,"sentiment":"neutral","sentiment_score":0.32895758748054504},{"text":"Sean speaking.","start":27.314999,"end":28.135,"sentiment":"neutral","sentiment_score":0.07971038669347763}],"sentiment":"neutral","sentiment_score":0.16279278695583344,"channel":1,"num_words":3,"start":20.035,"end":28.135},{"sentences":[{"text":"Oh, hi, John.","start":29.25,"end":30.289999,"sentiment":"neutral","sentiment_score":0.0644037847717603},{"text":"This is, Andrew from Vigilance AI.","start":30.289999,"end":32.69,"sentiment":"neutral","sentiment_score":0.08508750547965367},{"text":"Good day to you, man.","start":32.85,"end":34.07,"sentiment":"neutral","sentiment_score":0.2917509853839874}],"sentiment":"neutral","sentiment_score":0.1544636652937957,"channel":0,"num_words":14,"start":29.25,"end":34.07},{"sentences":[{"text":"From where?","start":34.88,"end":35.7,"sentiment":"neutral","sentiment_score":0.03587854094803333}],"sentiment":"neutral","sentiment_score":0.03587854094803333,"channel":1,"num_words":2,"start":34.88,"end":35.7},{"sentences":[{"text":"Vigilance AI, we are a we provide a managed AISOC analyst for teams without a a AOC, and it works","start":36.69,"end":46.045,"sentiment":"neutral","sentiment_score":0.08370079938322306}],"sentiment":"neutral","sentiment_score":0.08370079938322306,"channel":0,"num_words":20,"start":36.69,"end":46.045},{"sentences":[{"text":"It's a bad","start":45.795002,"end":46.275,"sentiment":"negative","sentiment_score":-0.5646764834721884}],"sentiment":"negative","sentiment_score":-0.5646764834721884,"channel":1,"num_words":3,"start":45.795002,"end":46.275},{"sentences":[{"text":"20 four seven.","start":46.045,"end":47.184998,"sentiment":"negative","sentiment_score":-0.6684202353159586}],"sentiment":"negative","sentiment_score":-0.6684202353159586,"channel":0,"num_words":3,"start":46.045,"end":47.184998},{"sentences":[{"text":"I I don't know why we got a really bad line.","start":47.235,"end":49.655,"sentiment":"negative","sentiment_score":-0.6409007690169595},{"text":"Try me a little bit later on.","start":50.675,"end":52.195,"sentiment":"neutral","sentiment_score":-0.3132301207099642},{"text":"K?","start":52.195,"end":52.435,"sentiment":"neutral","sentiment_score":-0.2960537075996399},{"text":"I can find I find you very hard to hear.","start":52.435,"end":54.775,"sentiment":"negative","sentiment_score":-0.5988478392362595}],"sentiment":"negative","sentiment_score":-0.53541556565926,"channel":1,"num_words":29,"start":47.235,"end":54.775},{"sentences":[{"text":"Oh.","start":55.67894,"end":56.17894,"sentiment":"neutral","sentiment_score":-0.17406968772411346}],"sentiment":"neutral","sentiment_score":-0.17406968772411346,"channel":0,"num_words":1,"start":55.67894,"end":56.17894}]},"summary":{"result":"success","short":"The customer is trying to reach John Slimek but is transferred to Andrew from force AI. Andrew explains that they provide AISOC analysts for teams without aales and mentions a bad 24/7 line. He apologizes for the bad connection and tries to continue the conversation but is unable to hear properly."},"intents":{"segments":[{"text":"I was actually trying to reach John Slimek. Not sure if he's in today.","start_word":9,"end_word":22,"intents":[{"intent":"Reach john slimek","confidence_score":0.21150064}]},{"text":"I'll just transfer your your call. Be one moment.","start_word":23,"end_word":31,"intents":[{"intent":"Transfer call","confidence_score":0.82602817}]},{"text":"Vigilance AI, we are a we provide a managed AISOC analyst for teams without a a AOC, and it works It's a bad 20 four seven. I I don't know why we got a really bad line. Try me a little bit later on. K? I can find I find you very hard to hear. Oh.","start_word":53,"end_word":108,"intents":[{"intent":"Provide analyst for teams without aoc","confidence_score":0.006474975}]}]},"sentiments":{"segments":[{"text":"Streamline Products. Giovanna speaking. Oh, yes. Hi.","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.07175154238939285},{"text":"Good day.","start_word":7,"end_word":8,"sentiment":"positive","sentiment_score":0.41225332021713257},{"text":"I was actually trying to reach John Slimek. Not sure if he's in today. I'll just transfer your your call. Be one moment.","start_word":9,"end_word":31,"sentiment":"neutral","sentiment_score":0.06840641796588898},{"text":"Thank you.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.4820970892906189},{"text":"Thanks. Sean speaking. Oh, hi, John. This is, Andrew from Vigilance AI. Good day to you, man. From where? Vigilance AI, we are a we provide a managed AISOC analyst for teams without a a AOC, and it works It's a bad 20 four seven.","start_word":34,"end_word":78,"sentiment":"neutral","sentiment_score":0.013899796642363071},{"text":"I I don't know why we got a really bad line.","start_word":79,"end_word":89,"sentiment":"negative","sentiment_score":-0.6148534417152405},{"text":"Try me a little bit later on. K?","start_word":90,"end_word":97,"sentiment":"neutral","sentiment_score":-0.3109017014503479},{"text":"I can find I find you very hard to hear.","start_word":98,"end_word":107,"sentiment":"negative","sentiment_score":-0.5980279445648193},{"text":"Oh.","start_word":108,"end_word":108,"sentiment":"neutral","sentiment_score":-0.2519460916519165}],"average":{"sentiment":"neutral","sentiment_score":-0.07353302995128745}}}}