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Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.1257348656654358},{"text":"Good afternoon.","start":2.8,"end":3.54,"sentiment":"neutral","sentiment_score":0.3149235397577286},{"text":"This is Rain.","start":3.6,"end":4.5,"sentiment":"neutral","sentiment_score":0.2545570433139801},{"text":"Mhmm.","start":32.0,"end":32.5,"sentiment":"neutral","sentiment_score":-0.0014610202051699162},{"text":"But is it mhmm.","start":33.36,"end":36.899998,"sentiment":"neutral","sentiment_score":-0.003984742797911167}],"sentiment":"neutral","sentiment_score":0.13653209852054715,"num_words":11,"start":2.32,"end":36.899998},{"sentences":[{"text":"Is it do you want an ASM for engine number as well or Australian number?","start":44.455,"end":52.235,"sentiment":"neutral","sentiment_score":-0.0004936127923429012},{"text":"Okay.","start":55.735,"end":56.235,"sentiment":"neutral","sentiment_score":-0.017380205914378166},{"text":"Fortunately, we only service Australian phone numbers.","start":56.455,"end":59.755,"sentiment":"neutral","sentiment_score":-0.10020822073732104},{"text":"Yeah.","start":60.59,"end":60.91,"sentiment":"neutral","sentiment_score":-0.11674092710018158},{"text":"We're unable to give you an Indian number if ever.","start":60.91,"end":65.17,"sentiment":"neutral","sentiment_score":-0.25581436008214953}],"sentiment":"neutral","sentiment_score":-0.10003313149654251,"num_words":34,"start":44.455,"end":65.17},{"sentences":[{"text":"Only us yeah.","start":68.27,"end":70.53,"sentiment":"neutral","sentiment_score":-0.12419821818669637},{"text":"Yeah.","start":77.945,"end":78.445,"sentiment":"neutral","sentiment_score":-0.0462055541574955},{"text":"But mhmm.","start":78.505,"end":81.645,"sentiment":"neutral","sentiment_score":-0.05490962788462639},{"text":"International number.","start":82.424995,"end":83.645,"sentiment":"neutral","sentiment_score":-0.07538791745901108},{"text":"We can only provide Australian phone numbers, those numbers in with 04.","start":84.825,"end":90.39,"sentiment":"neutral","sentiment_score":-0.07234856237967809}],"sentiment":"neutral","sentiment_score":-0.07737890239804983,"num_words":20,"start":68.27,"end":90.39},{"sentences":[{"text":"Yeah.","start":91.329994,"end":91.829994,"sentiment":"neutral","sentiment_score":-0.036979738622903824},{"text":"Mhmm.","start":100.61,"end":101.11,"sentiment":"neutral","sentiment_score":-0.02581135556101799},{"text":"I think you need to place this to the Airtel India directly because one yeah.","start":102.615,"end":113.495,"sentiment":"neutral","sentiment_score":-0.034247694288690886},{"text":"You had they are the one who have your account, but, unfortunately, we are a different different reseller.","start":113.495,"end":120.23,"sentiment":"neutral","sentiment_score":-0.1271597622997231},{"text":"So we're not connected with Airtel India.","start":120.450005,"end":124.79,"sentiment":"neutral","sentiment_score":-0.10397561639547348}],"sentiment":"neutral","sentiment_score":-0.0855526558256575,"num_words":42,"start":91.329994,"end":124.79},{"sentences":[{"text":"Okay.","start":128.32693,"end":128.82693,"sentiment":"neutral","sentiment_score":0.16254733502864838},{"text":"You're welcome.","start":128.88693,"end":129.46693,"sentiment":"positive","sentiment_score":0.3678792268037796},{"text":"Bye.","start":129.60693,"end":129.80194,"sentiment":"positive","sentiment_score":0.34385403990745544},{"text":"Have a great day.","start":129.80194,"end":130.90694,"sentiment":"positive","sentiment_score":0.4971206933259964}],"sentiment":"positive","sentiment_score":0.4038303252309561,"num_words":8,"start":128.32693,"end":130.90694}]}}]},{"alternatives":[{"transcript":"Hi, Gwen. I wanted to know if you would provide us eSIM if we have a SIM I mean, you provided as a physical SIM? If we had an eSIM, but the eSIM is in English. ESIM is India eSIM. We wanted to have a physical SIM in Australia. Do you do that? I mean, my my father has an eSIM. So we want to have a physical SIM now. So we bought a new phone. We wanted to get it there. India number. Oh, I mean, so you can't do so you can't do anything? I mean, like, you can't provide us a physical thing? Because it is an international So what do you think is, you know, a way to get this done? How how do we need to approach? I'm sorry? Oh, excellent. Okay. Okay. Okay. Okay. 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Gwen. I wanted to know if you would provide us eSIM if we have a SIM I mean, you provided as a physical SIM? If we had an eSIM, but the eSIM is in English. ESIM is India eSIM. We wanted to have a physical SIM in Australia.\n\nDo you do that? I mean, my my father has an eSIM. So we want to have a physical SIM now. So we bought a new phone. We wanted to get it there.\n\nIndia number. Oh, I mean, so you can't do so you can't do anything? I mean, like, you can't provide us a physical thing? Because it is an international So what do you think is, you know, a way to get this done? How how do we need to approach?\n\nI'm sorry? Oh, excellent. Okay. Okay. Okay.\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Gwen.","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":0.07655160129070282},{"text":"I wanted to know if you would provide us eSIM if we have a SIM I mean, you provided as a physical SIM?","start":7.2799997,"end":16.615,"sentiment":"neutral","sentiment_score":0.015086075817437275},{"text":"If we had an eSIM, but the eSIM is in English.","start":16.615,"end":21.654999,"sentiment":"neutral","sentiment_score":-0.005192171401259574},{"text":"ESIM is India eSIM.","start":21.654999,"end":23.355,"sentiment":"neutral","sentiment_score":0.011819859966635704},{"text":"We wanted to have a physical SIM in Australia.","start":23.654999,"end":26.395,"sentiment":"neutral","sentiment_score":0.022479867976572778}],"sentiment":"neutral","sentiment_score":0.014134026788251132,"num_words":49,"start":5.92,"end":26.395},{"sentences":[{"text":"Do you do that?","start":27.015,"end":27.814999,"sentiment":"neutral","sentiment_score":0.008496948285028338},{"text":"I mean, my my father has an eSIM.","start":27.814999,"end":31.48,"sentiment":"neutral","sentiment_score":-0.008765958831645548},{"text":"So we want to have a physical SIM now.","start":33.22,"end":38.18,"sentiment":"neutral","sentiment_score":-0.004096264071348641},{"text":"So we bought a new phone.","start":38.18,"end":39.3,"sentiment":"neutral","sentiment_score":0.012327358437081179},{"text":"We wanted to get it there.","start":39.3,"end":41.32,"sentiment":"neutral","sentiment_score":0.009114704094827175}],"sentiment":"neutral","sentiment_score":0.0016862460920079188,"num_words":33,"start":27.015,"end":41.32},{"sentences":[{"text":"India number.","start":52.945,"end":53.844997,"sentiment":"neutral","sentiment_score":-0.012849802616983652},{"text":"Oh, I mean, so you can't do so you can't do anything?","start":67.36,"end":73.075005,"sentiment":"neutral","sentiment_score":-0.12380523886531591},{"text":"I mean, like, you can't provide us a physical thing?","start":73.375,"end":76.995,"sentiment":"neutral","sentiment_score":-0.10809350907802581},{"text":"Because it is an international So what do you think is, you know, a way to get this done?","start":78.175,"end":98.075005,"sentiment":"neutral","sentiment_score":-0.04585257300028676},{"text":"How how do we need to approach?","start":98.135,"end":100.235,"sentiment":"neutral","sentiment_score":-0.04494516285402434}],"sentiment":"neutral","sentiment_score":-0.0755622517876327,"num_words":50,"start":52.945,"end":100.235},{"sentences":[{"text":"I'm sorry?","start":107.415,"end":108.155,"sentiment":"neutral","sentiment_score":-0.05265595391392708},{"text":"Oh, excellent.","start":111.52,"end":112.42,"sentiment":"neutral","sentiment_score":0.05223735049366951},{"text":"Okay.","start":121.84,"end":122.159996,"sentiment":"neutral","sentiment_score":-0.06101638078689575},{"text":"Okay.","start":122.159996,"end":122.659996,"sentiment":"neutral","sentiment_score":-0.08327344805002213},{"text":"Okay.","start":125.815,"end":126.215004,"sentiment":"neutral","sentiment_score":0.00948724802583456}],"sentiment":"neutral","sentiment_score":-0.01937711252165692,"num_words":7,"start":107.415,"end":126.215004},{"sentences":[{"text":"Okay.","start":126.215004,"end":126.715004,"sentiment":"neutral","sentiment_score":0.08150801062583923},{"text":"Thank you.","start":127.095,"end":127.915,"sentiment":"neutral","sentiment_score":0.2059861570596695}],"sentiment":"neutral","sentiment_score":0.16449344158172607,"num_words":3,"start":126.215004,"end":127.915}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Rain.\n\nChannel 1: Hi, Gwen. I wanted to know if you would provide us eSIM if we have a SIM I mean, you provided as a physical SIM? If we had an eSIM, but the eSIM is in English. ESIM is India eSIM. We wanted to have a physical SIM in Australia.\n\nDo you do that? I mean, my my father has an eSIM.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: But\n\nChannel 1: we want\n\nChannel 0: is it\n\nChannel 1: to have\n\nChannel 0: mhmm.\n\nChannel 1: a physical SIM now. So we bought a new phone. We wanted to get it there.\n\nChannel 0: Is it do you want an ASM for engine number as well or Australian number?\n\nChannel 1: India number.\n\nChannel 0: Okay. Fortunately, we only service Australian phone numbers. Yeah. We're unable to give you an Indian number if ever.\n\nChannel 1: Oh, I mean, so\n\nChannel 0: Only\n\nChannel 1: you can't do\n\nChannel 0: us yeah.\n\nChannel 1: so you can't do anything? I mean, like, you can't provide us a physical thing?\n\nChannel 0: Yeah.\n\nChannel 1: Because\n\nChannel 0: But\n\nChannel 1: it is an international\n\nChannel 0: mhmm. International number. We can only provide Australian phone numbers, those numbers in with 04. Yeah.\n\nChannel 1: So what do you think is, you know, a way to get this done? How how do we need to approach?\n\nChannel 0: Mhmm. I think you need\n\nChannel 1: I'm\n\nChannel 0: to\n\nChannel 1: sorry?\n\nChannel 0: place this to the Airtel India directly\n\nChannel 1: Oh,\n\nChannel 0: because\n\nChannel 1: excellent.\n\nChannel 0: one yeah. You had they are the one who have your account, but, unfortunately, we are a different different reseller. So\n\nChannel 1: Okay. Okay.\n\nChannel 0: we're not connected with Airtel India.\n\nChannel 1: Okay. Okay. Thank you.\n\nChannel 0: Okay. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.1257348656654358},{"text":"Good afternoon.","start":2.8,"end":3.54,"sentiment":"neutral","sentiment_score":0.3149235397577286},{"text":"This is Rain.","start":3.6,"end":4.5,"sentiment":"neutral","sentiment_score":0.2545570433139801}],"sentiment":"neutral","sentiment_score":0.25320884585380554,"channel":0,"num_words":6,"start":2.32,"end":4.5},{"sentences":[{"text":"Hi, Gwen.","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":0.07655160129070282},{"text":"I wanted to know if you would provide us eSIM if we have a SIM I mean, you provided as a physical SIM?","start":7.2799997,"end":16.615,"sentiment":"neutral","sentiment_score":0.015086075817437275},{"text":"If we had an eSIM, but the eSIM is in English.","start":16.615,"end":21.654999,"sentiment":"neutral","sentiment_score":-0.005192171401259574},{"text":"ESIM is India 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The agent explains that they only service Australian phone numbers and cannot provide an Indian or Australian phone number. The customer asks about a way to get the SIM and the agent suggests sending an Airtel India directly."},"intents":{"segments":[{"text":"I wanted to know if you would provide us eSIM if we have a SIM I mean, you provided as a physical SIM?","start_word":8,"end_word":30,"intents":[{"intent":"Request esim","confidence_score":0.5638048},{"intent":"Provide physical sim","confidence_score":0.021567157}]},{"text":"Is it do you want an ASM for engine number as well or Australian number? India number. Okay.","start_word":93,"end_word":110,"intents":[{"intent":"Offer asm","confidence_score":0.0017529993}]},{"text":"Fortunately, we only service Australian phone numbers. Yeah.","start_word":111,"end_word":118,"intents":[{"intent":"Find australian phone number","confidence_score":0.00043994756}]},{"text":"We're unable to give you an Indian number if ever.","start_word":119,"end_word":128,"intents":[{"intent":"Offer contact number","confidence_score":0.0023470698}]},{"text":"we're not connected with Airtel India. Okay. Okay.","start_word":239,"end_word":246,"intents":[{"intent":"Confirm connection with airtel india","confidence_score":0.0032872963}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Rain. Hi, Gwen. I wanted to know if you would provide us eSIM if we have a SIM I mean, you provided as a physical SIM? If we had an eSIM, but the eSIM is in English. ESIM is India eSIM. We wanted to have a physical SIM in Australia. Do you do that? I mean, my my father has an eSIM. Mhmm. So But we want is it to have mhmm. a physical SIM now. So we bought a new phone. We wanted to get it there. Is it do you want an ASM for engine number as well or Australian number? India number. Okay. Fortunately, we only service Australian phone numbers. Yeah. We're unable to give you an Indian number if ever. Oh, I mean, so Only you can't do us yeah. so you can't do anything? I mean, like, you can't provide us a physical thing? Yeah. Because But it is an international mhmm. International number. We can only provide Australian phone numbers, those numbers in with 04. Yeah. So what do you think is, you know, a way to get this done? How how do we need to approach? Mhmm. I think you need to I'm place sorry? this to the Airtel India directly Oh, because excellent. one yeah. You had they are the one who have your account, but, unfortunately, we are a different different reseller. So Okay. Okay. we're not connected with Airtel India. Okay. Okay. Thank you. Okay.","start_word":0,"end_word":249,"sentiment":"neutral","sentiment_score":-0.036535292863845825},{"text":"You're welcome. Bye. Have a great day.","start_word":250,"end_word":256,"sentiment":"positive","sentiment_score":0.4311097860336304}],"average":{"sentiment":"neutral","sentiment_score":-0.01935148364289852}}}}