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And at the top of our drive where we also have Bolton Clark, And I think you've recently done some work for Bolton Clark and put a sign up there. I was talking to Liani Smith about it. I'm not sure if you're familiar with the sign that's gone up there. Okay. Fair enough. Brilliant. Okay. So the sign that they've put up is a is a directional sign, and one part of the sign directs people to their village, Bolton Clark, with their signage on. And the other part just points the other way and points down to Cooler Bar Care, which is us, and it has Cooler Bar Care on it. I understand why they've done it, and I have no problem with it because they get people walking in there for Cooler Bar Care, and we get people walking in here for Bolton Clark. So we're just trying to get people to the right place. But when I was talking with Liana, I just said, look. Is there any way that we can have our branding and logo on our bit of the sign? And so I think what she said is that you guys did the sign. And and I can see that the actual elements of the sign, you got the post and then the two actual directional bits, they just screw them on. And I'm wondering whether or not we could remake the cooler bar component of the directional bit to put our logos on, and then we'll just if you can send that out to us. Obviously, we'll pay for it. If you can send that out to us, then we can screw on and everyone's happy. She is. Yeah. She's the retirement village manager down here. My mobile number is 0434 923078. Mike? Okay. Sure. Great. Can I give you my email address as well? I'm I'm here all next week and and to be fair, the week after, but then I also go on leave just for a week. So it might be useful just to grab my email address as well. So that's mike dot burns. Yep, b u r n s, yep, at coolibahar, which is c, o o, l I b a h, dot org dot a u. Lovely. Thanks for your help. Thanks. 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Can I speak to Paula, please? Look. My name is Mike Burns calling from Coolovar Care. We are an aged care provider down in Mandurah.\n\nAnd at the top of our drive where we also have Bolton Clark, And I think you've recently done some work for Bolton Clark and put a sign up there. I was talking to Liani Smith about it. I'm not sure if you're familiar with the sign that's gone up there. Okay. Fair enough.\n\nBrilliant. Okay. So the sign that they've put up is a is a directional sign, and one part of the sign directs people to their village, Bolton Clark, with their signage on. And the other part just points the other way and points down to Cooler Bar Care, which is us, and it has Cooler Bar Care on it. I understand why they've done it, and I have no problem with it because they get people walking in there for Cooler Bar Care, and we get people walking in here for Bolton Clark.\n\nSo we're just trying to get people to the right place. But when I was talking with Liana, I just said, look. Is there any way that we can have our branding and logo on our bit of the sign? And so I think what she said is that you guys did the sign. And and I can see that the actual elements of the sign, you got the post and then the two actual directional bits, they just screw them on.\n\nAnd I'm wondering whether or not we could remake the cooler bar component of the directional bit to put our logos on, and then we'll just if you can send that out to us. Obviously, we'll pay for it. If you can send that out to us, then we can screw on and everyone's happy. She is. Yeah.\n\nShe's the retirement village manager down here. My mobile number is 0434 923078. Mike? Okay. Sure.\n\nGreat. Can I give you my email address as well? I'm I'm here all next week and and to be fair, the week after, but then I also go on leave just for a week. So it might be useful just to grab my email address as well. So that's mike dot burns.\n\nYep, b u r n s, yep, at coolibahar, which is c, o o, l I b a h, dot org dot a u. Lovely. Thanks for your help. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":32.39,"end":32.71,"sentiment":"neutral","sentiment_score":0.03307963162660599},{"text":"Can I speak to Paula, please?","start":32.71,"end":35.129997,"sentiment":"neutral","sentiment_score":0.012922680160651604},{"text":"Look.","start":42.055,"end":42.295,"sentiment":"neutral","sentiment_score":0.004617994651198387},{"text":"My name is Mike Burns calling from Coolovar Care.","start":42.295,"end":44.875,"sentiment":"neutral","sentiment_score":0.04088701287077533},{"text":"We are an aged care provider down in Mandurah.","start":45.175,"end":48.315,"sentiment":"neutral","sentiment_score":0.03920748747057385}],"sentiment":"neutral","sentiment_score":0.03215708501207141,"num_words":26,"start":32.39,"end":48.315},{"sentences":[{"text":"And at the top of our drive where we also have Bolton Clark, And I think you've recently done some work for Bolton Clark and put a sign up there.","start":48.535,"end":57.920002,"sentiment":"neutral","sentiment_score":0.027255160889277857},{"text":"I was talking to Liani Smith about it.","start":57.920002,"end":61.46,"sentiment":"neutral","sentiment_score":0.039844275219365954},{"text":"I'm not sure if you're familiar with the sign that's gone up there.","start":63.36,"end":66.58,"sentiment":"neutral","sentiment_score":-0.04743093739335354},{"text":"Okay.","start":75.715004,"end":76.115005,"sentiment":"neutral","sentiment_score":0.0510539785027504},{"text":"Fair enough.","start":76.115005,"end":76.855,"sentiment":"neutral","sentiment_score":0.06036956049501896}],"sentiment":"neutral","sentiment_score":0.01280740632986029,"num_words":54,"start":48.535,"end":76.855},{"sentences":[{"text":"Brilliant.","start":85.59,"end":85.99,"sentiment":"positive","sentiment_score":0.5828713178634644},{"text":"Okay.","start":85.99,"end":86.49,"sentiment":"neutral","sentiment_score":0.2806445062160492},{"text":"So the sign that they've put up is a is a directional sign, and one part of the sign directs people to their village, Bolton Clark, with their signage on.","start":86.95,"end":98.274994,"sentiment":"neutral","sentiment_score":0.157305109500885},{"text":"And the other part just points the other way and points down to Cooler Bar Care, which is us, and it has Cooler Bar Care on it.","start":98.41499,"end":106.59,"sentiment":"neutral","sentiment_score":0.14412943522135416},{"text":"I understand why they've done it, and I have no problem with it because they get people walking in there for Cooler Bar Care, and we get people walking in here for Bolton Clark.","start":106.909996,"end":114.27,"sentiment":"neutral","sentiment_score":0.2799064823809792}],"sentiment":"neutral","sentiment_score":0.20420413183909591,"num_words":93,"start":85.59,"end":114.27},{"sentences":[{"text":"So we're just trying to get people to the right place.","start":114.27,"end":116.92999,"sentiment":"neutral","sentiment_score":0.2309894168918783},{"text":"But when I was talking with Liana, I just said, look.","start":117.39,"end":121.005,"sentiment":"neutral","sentiment_score":-0.02399247004227205},{"text":"Is there any way that we can have our branding and logo on our bit of the sign?","start":121.085,"end":125.985,"sentiment":"neutral","sentiment_score":0.012799345991677709},{"text":"And so I think what she said is that you guys did the sign.","start":126.84499,"end":131.025,"sentiment":"neutral","sentiment_score":0.02759286468582494},{"text":"And and I can see that the actual elements of the sign, you got the post and then the two actual directional bits, they just screw them on.","start":132.685,"end":141.52,"sentiment":"neutral","sentiment_score":0.011893885476248605}],"sentiment":"neutral","sentiment_score":0.039349799294297286,"num_words":82,"start":114.27,"end":141.52},{"sentences":[{"text":"And I'm wondering whether or not we could remake the cooler bar component of the directional bit to put our logos on, and then we'll just if you can send that out to us.","start":141.52,"end":151.125,"sentiment":"neutral","sentiment_score":-0.07598105450982556},{"text":"Obviously, we'll pay for it.","start":151.125,"end":152.425,"sentiment":"neutral","sentiment_score":-0.2140600711107254},{"text":"If you can send that out to us, then we can screw on and everyone's happy.","start":152.72499,"end":158.345,"sentiment":"neutral","sentiment_score":-0.2489724603947252},{"text":"She is.","start":168.16,"end":168.72,"sentiment":"neutral","sentiment_score":0.049386411905288696},{"text":"Yeah.","start":168.72,"end":168.96,"sentiment":"neutral","sentiment_score":0.04020155966281891}],"sentiment":"neutral","sentiment_score":-0.1292800205470673,"num_words":58,"start":141.52,"end":168.96},{"sentences":[{"text":"She's the retirement village manager down 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then I also go on leave just for a week.","start":229.97,"end":237.215,"sentiment":"neutral","sentiment_score":0.010938316658139229},{"text":"So it might be useful just to grab my email address as well.","start":237.75499,"end":240.81499,"sentiment":"neutral","sentiment_score":0.06536309564342865},{"text":"So that's mike dot burns.","start":241.275,"end":243.855,"sentiment":"neutral","sentiment_score":0.0017296732403337955}],"sentiment":"neutral","sentiment_score":0.04167067200683479,"num_words":53,"start":226.05,"end":243.855},{"sentences":[{"text":"Yep, b u r n s, yep, at coolibahar, which is c, o o, l I b a h, dot org dot a u.","start":249.66,"end":262.785,"sentiment":"neutral","sentiment_score":0.022097466406800475},{"text":"Lovely.","start":269.245,"end":269.64502,"sentiment":"positive","sentiment_score":0.8838726878166199},{"text":"Thanks for your help.","start":269.64502,"end":270.785,"sentiment":"positive","sentiment_score":0.8681987076997757},{"text":"Thanks.","start":271.085,"end":271.565,"sentiment":"neutral","sentiment_score":0.10503488034009932},{"text":"Bye.","start":271.565,"end":272.065,"sentiment":"neutral","sentiment_score":0.09588637202978134}],"sentiment":"neutral","sentiment_score":0.16412670854028436,"num_words":31,"start":249.66,"end":272.065}]}}]},{"alternatives":[{"transcript":"Welcome to Signs and Lines. For sales, press 1. For purchasing, press 2. For accounts, press 3. And for all other inquiries, please press 4. Thank you for calling. All other calls. Please hold for the next available agent. It's Robin speaking. Oh, I'm sorry. Paula's actually on annual leave. What was it? Oh, yes. Yes. Sure. Mhmm. Well, I do know that that we have done a lot of signage. I wouldn't know specifically because I'm in accounts. But but that's okay. If you can give me a brief reason for the call, then I can put you on to the correct person. Yes. Yes. Mhmm. Sure. Okay. Yeah. No. That sounds yep. That sounds definitely something perfectly reasonable. Is Liana from Bolton Clarke? Okay. Sure. Okay. No worries. Just so I can get all the details. Okay. So what I will do is I'll just take what was your mobile number? Yes. 38078. And, sorry, your Christian name again was? Mike. Okay, Mike. I'm going to run an email through to Kevin. Paula is back in the office on Monday, so it's probably something that we'll we'll wait until Monday considering she was handling it all. But I'll send a detailed email to both her and our ops manager, and I'll get her to give you a call and, yep, you can organize some some logo artwork, etcetera, so we can get that done for you. Okay? Yeah. Sure. Mhmm. Okay. Sure. Is it b u r n s or b u sorry. B n s. Yep. Mhmm. Yep. Yep. Easy. No problem. I will pass on all that information, Mike. Okay. No worries. 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to Signs and Lines. For sales, press 1. For purchasing, press 2. For accounts, press 3. And for all other inquiries, please press 4.\n\nThank you for calling. All other calls. Please hold for the next available agent. It's Robin speaking. Oh, I'm sorry.\n\nPaula's actually on annual leave. What was it? Oh, yes. Yes. Sure.\n\nMhmm. Well, I do know that that we have done a lot of signage. I wouldn't know specifically because I'm in accounts. But but that's okay. If you can give me a brief reason for the call, then I can put you on to the correct person.\n\nYes. Yes. Mhmm. Sure. Okay.\n\nYeah. No. That sounds yep. That sounds definitely something perfectly reasonable. Is Liana from Bolton Clarke?\n\nOkay. Sure. Okay. No worries. Just so I can get all the details.\n\nOkay. So what I will do is I'll just take what was your mobile number? Yes. 38078. And, sorry, your Christian name again was?\n\nMike. Okay, Mike. I'm going to run an email through to Kevin. Paula is back in the office on Monday, so it's probably something that we'll we'll wait until Monday considering she was handling it all. But I'll send a detailed email to both her and our ops manager, and I'll get her to give you a call and, yep, you can organize some some logo artwork, etcetera, so we can get that done for you.\n\nOkay? Yeah. Sure. Mhmm. Okay.\n\nSure. Is it b u r n s or b u sorry. B n s. Yep. Mhmm.\n\nYep. Yep. Easy. No problem. I will pass on all that information, Mike.\n\nOkay. No worries. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to Signs and Lines.","start":2.3999999,"end":4.42,"sentiment":"positive","sentiment_score":0.3400120437145233},{"text":"For sales, press 1.","start":4.72,"end":6.58,"sentiment":"neutral","sentiment_score":0.1341759506613016},{"text":"For purchasing, press 2.","start":6.64,"end":8.58,"sentiment":"neutral","sentiment_score":0.11772399954497814},{"text":"For accounts, press 3.","start":8.72,"end":10.58,"sentiment":"neutral","sentiment_score":0.13235118426382542},{"text":"And for all other inquiries, please press 4.","start":10.719999,"end":13.78,"sentiment":"neutral","sentiment_score":0.1264430033043027}],"sentiment":"neutral","sentiment_score":0.16994435131549834,"num_words":25,"start":2.3999999,"end":13.78},{"sentences":[{"text":"Thank you for calling.","start":18.305,"end":19.445,"sentiment":"positive","sentiment_score":0.5902751833200455},{"text":"All other calls.","start":19.665,"end":20.885,"sentiment":"positive","sentiment_score":0.3656326134999593},{"text":"Please hold for the next available agent.","start":21.744999,"end":23.845,"sentiment":"neutral","sentiment_score":0.04401007294654846},{"text":"It's Robin speaking.","start":29.985,"end":31.205,"sentiment":"neutral","sentiment_score":0.06842143336931865},{"text":"Oh, I'm sorry.","start":35.96,"end":36.6,"sentiment":"neutral","sentiment_score":-0.13540122409661612}],"sentiment":"neutral","sentiment_score":0.17825648561120033,"num_words":20,"start":18.305,"end":36.6},{"sentences":[{"text":"Paula's actually on annual leave.","start":36.6,"end":39.1,"sentiment":"neutral","sentiment_score":-0.14867764115333557},{"text":"What was it?","start":39.559998,"end":40.46,"sentiment":"neutral","sentiment_score":-0.08713926126559575},{"text":"Oh, yes.","start":53.704998,"end":54.364998,"sentiment":"neutral","sentiment_score":0.02847892139106989},{"text":"Yes.","start":58.265,"end":58.765,"sentiment":"neutral","sentiment_score":0.05390189215540886},{"text":"Sure.","start":61.73,"end":62.23,"sentiment":"neutral","sentiment_score":0.0349804051220417}],"sentiment":"neutral","sentiment_score":-0.07158048745865624,"num_words":12,"start":36.6,"end":62.23},{"sentences":[{"text":"Mhmm.","start":67.25,"end":67.73,"sentiment":"neutral","sentiment_score":-0.009642734192311764},{"text":"Well, I do know that that we have done a lot of signage.","start":67.73,"end":71.81,"sentiment":"neutral","sentiment_score":-0.0008510427119640204},{"text":"I wouldn't know specifically because I'm in accounts.","start":71.81,"end":75.08501,"sentiment":"neutral","sentiment_score":-0.05826602457091212},{"text":"But but that's okay.","start":76.825005,"end":78.045006,"sentiment":"neutral","sentiment_score":0.06190294772386551},{"text":"If you can give me a brief reason for the call, then I can put you on to the correct person.","start":78.345,"end":85.005005,"sentiment":"neutral","sentiment_score":0.08144208292166392}],"sentiment":"neutral","sentiment_score":0.03129917119649497,"num_words":47,"start":67.25,"end":85.005005},{"sentences":[{"text":"Yes.","start":98.6,"end":99.1,"sentiment":"neutral","sentiment_score":0.13610710203647614},{"text":"Yes.","start":114.924995,"end":115.424995,"sentiment":"neutral","sentiment_score":0.2583056092262268},{"text":"Mhmm.","start":157.33,"end":157.56999,"sentiment":"neutral","sentiment_score":-0.058060482144355774},{"text":"Sure.","start":157.56999,"end":158.06999,"sentiment":"neutral","sentiment_score":0.14188514649868011},{"text":"Okay.","start":158.825,"end":159.145,"sentiment":"neutral","sentiment_score":0.11901429295539856}],"sentiment":"neutral","sentiment_score":0.11945033371448517,"num_words":5,"start":98.6,"end":159.145},{"sentences":[{"text":"Yeah.","start":159.145,"end":159.385,"sentiment":"neutral","sentiment_score":0.09566554427146912},{"text":"No.","start":159.385,"end":159.545,"sentiment":"neutral","sentiment_score":0.025192569941282272},{"text":"That sounds yep.","start":159.545,"end":160.825,"sentiment":"neutral","sentiment_score":0.08192570383350055},{"text":"That sounds definitely something perfectly reasonable.","start":160.825,"end":164.765,"sentiment":"positive","sentiment_score":0.4370154490073522},{"text":"Is Liana from Bolton Clarke?","start":164.985,"end":167.965,"sentiment":"neutral","sentiment_score":0.07310193628072739}],"sentiment":"neutral","sentiment_score":0.2096398500725627,"num_words":16,"start":159.145,"end":167.965},{"sentences":[{"text":"Okay.","start":169.625,"end":170.125,"sentiment":"neutral","sentiment_score":0.03447269648313522},{"text":"Sure.","start":172.26999,"end":172.76999,"sentiment":"neutral","sentiment_score":0.08080768585205078},{"text":"Okay.","start":172.83,"end":173.23,"sentiment":"neutral","sentiment_score":0.08800673484802246},{"text":"No worries.","start":173.23,"end":173.79,"sentiment":"neutral","sentiment_score":0.11310162022709846},{"text":"Just so I can get all the details.","start":173.79,"end":175.97,"sentiment":"neutral","sentiment_score":0.10306669026613235}],"sentiment":"neutral","sentiment_score":0.09646337536665109,"num_words":13,"start":169.625,"end":175.97},{"sentences":[{"text":"Okay.","start":176.19,"end":176.59,"sentiment":"neutral","sentiment_score":0.06070420145988464},{"text":"So what I will do is I'll just take what was your mobile number?","start":176.59,"end":181.65,"sentiment":"neutral","sentiment_score":0.04835873216922794},{"text":"Yes.","start":186.405,"end":186.905,"sentiment":"neutral","sentiment_score":0.019388746470212936},{"text":"38078.","start":191.285,"end":193.125,"sentiment":"neutral","sentiment_score":0.0149625726044178},{"text":"And, sorry, your Christian name again was?","start":193.125,"end":195.705,"sentiment":"neutral","sentiment_score":0.0021906385996512006}],"sentiment":"neutral","sentiment_score":0.032808843379219375,"num_words":24,"start":176.19,"end":195.705},{"sentences":[{"text":"Mike.","start":197.685,"end":198.185,"sentiment":"neutral","sentiment_score":0.01108681783080101},{"text":"Okay, Mike.","start":198.45001,"end":199.17001,"sentiment":"neutral","sentiment_score":0.02953451033681631},{"text":"I'm going to run an email through to Kevin.","start":199.17001,"end":202.71,"sentiment":"neutral","sentiment_score":0.029484126716852188},{"text":"Paula is back in the office on Monday, so it's probably something that we'll we'll wait until Monday considering she was handling it all.","start":202.85,"end":212.865,"sentiment":"neutral","sentiment_score":-0.002311235604186853},{"text":"But I'll send a detailed email to both her and our ops manager, and I'll get her to give you a call and, yep, you can organize some some logo artwork, etcetera, so we can get that done for you.","start":212.865,"end":227.34,"sentiment":"neutral","sentiment_score":0.15613972572609783}],"sentiment":"neutral","sentiment_score":0.08586358359867804,"num_words":76,"start":197.685,"end":227.34},{"sentences":[{"text":"Okay?","start":227.34,"end":227.84,"sentiment":"neutral","sentiment_score":0.12415018677711488},{"text":"Yeah.","start":230.22,"end":230.62,"sentiment":"neutral","sentiment_score":0.042092464864254},{"text":"Sure.","start":230.62,"end":231.12,"sentiment":"neutral","sentiment_score":0.03441128879785538},{"text":"Mhmm.","start":233.34,"end":233.84,"sentiment":"neutral","sentiment_score":0.017479591071605682},{"text":"Okay.","start":237.5,"end":238.0,"sentiment":"neutral","sentiment_score":0.05346175283193588}],"sentiment":"neutral","sentiment_score":0.054319056868553164,"num_words":5,"start":227.34,"end":238.0},{"sentences":[{"text":"Sure.","start":240.86,"end":241.36,"sentiment":"neutral","sentiment_score":0.030059946700930595},{"text":"Is it b u r n s or b u sorry.","start":246.97499,"end":250.895,"sentiment":"neutral","sentiment_score":0.007599702951582995},{"text":"B n s.","start":250.895,"end":252.015,"sentiment":"neutral","sentiment_score":0.0034920983016490936},{"text":"Yep.","start":252.015,"end":252.495,"sentiment":"neutral","sentiment_score":0.01223139464855194},{"text":"Mhmm.","start":252.495,"end":252.995,"sentiment":"neutral","sentiment_score":0.016601968556642532}],"sentiment":"neutral","sentiment_score":0.0089980198399109,"num_words":17,"start":240.86,"end":252.995},{"sentences":[{"text":"Yep.","start":253.61499,"end":253.95,"sentiment":"neutral","sentiment_score":0.0253802090883255},{"text":"Yep.","start":260.19,"end":260.69,"sentiment":"neutral","sentiment_score":0.03107759729027748},{"text":"Easy.","start":265.30887,"end":265.62888,"sentiment":"neutral","sentiment_score":0.1978749632835388},{"text":"No problem.","start":265.62888,"end":266.44888,"sentiment":"neutral","sentiment_score":0.2936469316482544},{"text":"I will pass on all that information, Mike.","start":266.74887,"end":268.92886,"sentiment":"neutral","sentiment_score":0.2568751182407141}],"sentiment":"neutral","sentiment_score":0.22281750606802794,"num_words":13,"start":253.61499,"end":268.92886},{"sentences":[{"text":"Okay.","start":270.34888,"end":270.84888,"sentiment":"positive","sentiment_score":0.4300302565097809},{"text":"No worries.","start":270.90887,"end":271.54886,"sentiment":"neutral","sentiment_score":-0.06492327898740768},{"text":"Bye bye.","start":271.54886,"end":272.20886,"sentiment":"neutral","sentiment_score":-0.01292656734585762}],"sentiment":"neutral","sentiment_score":0.054866112768650055,"num_words":5,"start":270.34888,"end":272.20886}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Signs and Lines. For sales, press 1. For purchasing, press 2. For accounts, press 3. And for all other inquiries, please press 4.\n\nThank you for calling. All other calls. Please hold for the next available agent. It's Robin speaking.\n\nChannel 0: Hi. Can I speak to Paula, please?\n\nChannel 1: Oh, I'm sorry. Paula's actually on annual leave. What was it?\n\nChannel 0: Look. My name is Mike Burns calling from Coolovar Care. We are an aged care provider down in Mandurah. And at the top of our drive where we also have Bolton Clark, And\n\nChannel 1: Oh,\n\nChannel 0: I\n\nChannel 1: yes.\n\nChannel 0: think you've recently done some work for Bolton Clark and put a sign up there. I was talking\n\nChannel 1: Yes.\n\nChannel 0: to Liani Smith about it.\n\nChannel 1: Sure.\n\nChannel 0: I'm not sure if you're familiar with the sign that's gone up there.\n\nChannel 1: Mhmm. Well, I do know that that we have done a lot of signage. I wouldn't know specifically because I'm in accounts.\n\nChannel 0: Okay. Fair enough.\n\nChannel 1: But but that's okay. If you can give me a brief reason for the call, then I can put you on to the correct person.\n\nChannel 0: Brilliant. Okay. So the sign that they've put up is a is a directional sign, and one part of the sign directs people to their village, Bolton Clark, with their signage on. And the\n\nChannel 1: Yes.\n\nChannel 0: other part just points the other way and points down to Cooler Bar Care, which is us, and it has Cooler Bar Care on it. I understand why they've done it, and I have no problem with it because they get people walking in there for Cooler Bar Care, and we get people walking in here for Bolton Clark. So we're just trying\n\nChannel 1: Yes.\n\nChannel 0: to get people to the right place. But when I was talking with Liana, I just said, look. Is there any way that we can have our branding and logo on our bit of the sign? And so I think what she said is that you guys did the sign. And and I can see that the actual elements of the sign, you got the post and then the two actual directional bits, they just screw them on.\n\nAnd I'm wondering whether or not we could remake the cooler bar component of the directional bit to put our logos on, and then we'll just if you can send that out to us. Obviously, we'll pay for it. If you can send that out to us, then we can screw on and\n\nChannel 1: Mhmm.\n\nChannel 0: everyone's\n\nChannel 1: Sure.\n\nChannel 0: happy.\n\nChannel 1: Okay. Yeah. No. That sounds yep. That sounds definitely something perfectly reasonable.\n\nIs Liana from Bolton Clarke?\n\nChannel 0: She is. Yeah. She's the retirement\n\nChannel 1: Okay.\n\nChannel 0: village manager down here.\n\nChannel 1: Sure. Okay. No worries. Just so I can get all the details. Okay.\n\nSo what I will do is I'll just take what was your mobile number?\n\nChannel 0: My mobile number is 0434\n\nChannel 1: Yes.\n\nChannel 0: 923078.\n\nChannel 1: 38078. And, sorry, your Christian name again was?\n\nChannel 0: Mike?\n\nChannel 1: Mike. Okay, Mike. I'm going to run an email through to Kevin. Paula is back in the office on Monday,\n\nChannel 0: Okay.\n\nChannel 1: so it's probably something that we'll we'll wait until Monday considering\n\nChannel 0: Sure.\n\nChannel 1: she was handling it all. But I'll send a detailed email to both her and our ops manager, and I'll get her to give you a call and, yep, you can organize some some logo artwork, etcetera, so we\n\nChannel 0: Great.\n\nChannel 1: can get that done for you. Okay?\n\nChannel 0: Can I give you my email address as well? I'm I'm\n\nChannel 1: Yeah.\n\nChannel 0: here\n\nChannel 1: Sure.\n\nChannel 0: all next week and\n\nChannel 1: Mhmm.\n\nChannel 0: and to be fair, the week after, but then I also go on leave just for a week.\n\nChannel 1: Okay.\n\nChannel 0: So it might be useful just to grab my email address as well.\n\nChannel 1: Sure.\n\nChannel 0: So that's mike dot burns.\n\nChannel 1: Is it b u r n s or\n\nChannel 0: Yep,\n\nChannel 1: b u\n\nChannel 0: b u r\n\nChannel 1: sorry.\n\nChannel 0: n s,\n\nChannel 1: B\n\nChannel 0: yep,\n\nChannel 1: n s. Yep. Mhmm.\n\nChannel 0: at\n\nChannel 1: Yep.\n\nChannel 0: coolibahar, which is c, o o, l I b a h,\n\nChannel 1: Yep.\n\nChannel 0: dot org dot a u.\n\nChannel 1: Easy. No problem. I will pass on all that information, Mike.\n\nChannel 0: Lovely. Thanks for your help.\n\nChannel 1: Okay. No\n\nChannel 0: Thanks.\n\nChannel 1: worries. Bye\n\nChannel 0: Bye.\n\nChannel 1: bye.","paragraphs":[{"sentences":[{"text":"Welcome to Signs and Lines.","start":2.3999999,"end":4.42,"sentiment":"positive","sentiment_score":0.3400120437145233},{"text":"For sales, press 1.","start":4.72,"end":6.58,"sentiment":"neutral","sentiment_score":0.1341759506613016},{"text":"For purchasing, press 2.","start":6.64,"end":8.58,"sentiment":"neutral","sentiment_score":0.11772399954497814},{"text":"For accounts, press 3.","start":8.72,"end":10.58,"sentiment":"neutral","sentiment_score":0.13235118426382542},{"text":"And for all other inquiries, please press 4.","start":10.719999,"end":13.78,"sentiment":"neutral","sentiment_score":0.1264430033043027}],"sentiment":"neutral","sentiment_score":0.16994435131549834,"channel":1,"num_words":25,"start":2.3999999,"end":13.78},{"sentences":[{"text":"Thank you for calling.","start":18.305,"end":19.445,"sentiment":"positive","sentiment_score":0.5902751833200455},{"text":"All other calls.","start":19.665,"end":20.885,"sentiment":"positive","sentiment_score":0.3656326134999593},{"text":"Please hold for the next available agent.","start":21.744999,"end":23.845,"sentiment":"neutral","sentiment_score":0.04401007294654846},{"text":"It's Robin speaking.","start":29.985,"end":31.205,"sentiment":"neutral","sentiment_score":0.06842143336931865}],"sentiment":"neutral","sentiment_score":0.23360784614787383,"channel":1,"num_words":17,"start":18.305,"end":31.205},{"sentences":[{"text":"Hi.","start":32.39,"end":32.71,"sentiment":"neutral","sentiment_score":0.03307963162660599},{"text":"Can I speak to Paula, please?","start":32.71,"end":35.129997,"sentiment":"neutral","sentiment_score":0.012922680160651604}],"sentiment":"neutral","sentiment_score":0.015802244655787945,"channel":0,"num_words":7,"start":32.39,"end":35.129997},{"sentences":[{"text":"Oh, I'm sorry.","start":35.96,"end":36.6,"sentiment":"neutral","sentiment_score":-0.13540122409661612},{"text":"Paula's actually on annual leave.","start":36.6,"end":39.1,"sentiment":"neutral","sentiment_score":-0.14867764115333557},{"text":"What was it?","start":39.559998,"end":40.46,"sentiment":"neutral","sentiment_score":-0.08713926126559575}],"sentiment":"neutral","sentiment_score":-0.1282736056230285,"channel":1,"num_words":11,"start":35.96,"end":40.46},{"sentences":[{"text":"Look.","start":42.055,"end":42.295,"sentiment":"neutral","sentiment_score":0.004617994651198387},{"text":"My name is Mike Burns calling from Coolovar Care.","start":42.295,"end":44.875,"sentiment":"neutral","sentiment_score":0.04088701287077533},{"text":"We are an aged care provider down in Mandurah.","start":45.175,"end":48.315,"sentiment":"neutral","sentiment_score":0.03920748747057385},{"text":"And at the top of our drive where we also have Bolton Clark, And","start":48.535,"end":53.84,"sentiment":"neutral","sentiment_score":0.030360025154160603}],"sentiment":"neutral","sentiment_score":0.034863904541866345,"channel":0,"num_words":33,"start":42.055,"end":53.84},{"sentences":[{"text":"Oh,","start":53.704998,"end":53.864998,"sentiment":"neutral","sentiment_score":0.024006815627217293}],"sentiment":"neutral","sentiment_score":0.024006815627217293,"channel":1,"num_words":1,"start":53.704998,"end":53.864998},{"sentences":[{"text":"I","start":53.84,"end":53.920002,"sentiment":"neutral","sentiment_score":0.031753137707710266}],"sentiment":"neutral","sentiment_score":0.031753137707710266,"channel":0,"num_words":1,"start":53.84,"end":53.920002},{"sentences":[{"text":"yes.","start":53.864998,"end":54.364998,"sentiment":"neutral","sentiment_score":0.032951027154922485}],"sentiment":"neutral","sentiment_score":0.032951027154922485,"channel":1,"num_words":1,"start":53.864998,"end":54.364998},{"sentences":[{"text":"think you've recently done some work for Bolton Clark and put a sign up there.","start":53.920002,"end":57.920002,"sentiment":"neutral","sentiment_score":0.024057422454158466},{"text":"I was talking","start":57.920002,"end":58.56,"sentiment":"neutral","sentiment_score":0.01595841410259406}],"sentiment":"neutral","sentiment_score":0.02270758772889773,"channel":0,"num_words":18,"start":53.920002,"end":58.56},{"sentences":[{"text":"Yes.","start":58.265,"end":58.765,"sentiment":"neutral","sentiment_score":0.05390189215540886}],"sentiment":"neutral","sentiment_score":0.05390189215540886,"channel":1,"num_words":1,"start":58.265,"end":58.765},{"sentences":[{"text":"to Liani Smith about it.","start":58.56,"end":61.46,"sentiment":"neutral","sentiment_score":0.054175791889429094}],"sentiment":"neutral","sentiment_score":0.054175791889429094,"channel":0,"num_words":5,"start":58.56,"end":61.46},{"sentences":[{"text":"Sure.","start":61.73,"end":62.23,"sentiment":"neutral","sentiment_score":0.0349804051220417}],"sentiment":"neutral","sentiment_score":0.0349804051220417,"channel":1,"num_words":1,"start":61.73,"end":62.23},{"sentences":[{"text":"I'm not sure if you're familiar with the sign that's gone up there.","start":63.36,"end":66.58,"sentiment":"neutral","sentiment_score":-0.04743093739335354}],"sentiment":"neutral","sentiment_score":-0.04743093739335354,"channel":0,"num_words":13,"start":63.36,"end":66.58},{"sentences":[{"text":"Mhmm.","start":67.25,"end":67.73,"sentiment":"neutral","sentiment_score":-0.009642734192311764},{"text":"Well, I do know that that we have done a lot of 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representative from Coolzik Care calls to discuss a sign that was put up by the company. The representative explains that the sign has elements that point to the village and is meant to direct people to their village. The representative offers to send a detailed email to both the operator and their retirement manager to arrange logo artwork for the sign."},"intents":{"segments":[{"text":"Can I speak to Paula, please?","start_word":43,"end_word":48,"intents":[{"intent":"Contact paula","confidence_score":0.042557787}]},{"text":"Can I speak to Paula, please? Oh, I'm sorry.","start_word":43,"end_word":51,"intents":[{"intent":"Seek assistance","confidence_score":0.00027369556}]},{"text":"If you can give me a brief reason for the call, then I can put you on to the correct person. Brilliant.","start_word":163,"end_word":184,"intents":[{"intent":"Provide reason for call","confidence_score":0.43281814}]},{"text":"So the sign that they've put up is a is a directional sign, and one part of the sign directs people to their village, Bolton Clark, with their signage on. And the Yes.","start_word":186,"end_word":218,"intents":[{"intent":"Clarify sign design","confidence_score":0.0010866384}]},{"text":"Is there any way that we can have our branding and logo on our bit of the sign?","start_word":301,"end_word":318,"intents":[{"intent":"Provide branding","confidence_score":0.018907038}]},{"text":"And I'm wondering whether or not we could remake the cooler bar component of the directional bit to put our logos on, and then we'll just if you can send that out to us.","start_word":362,"end_word":395,"intents":[{"intent":"Request logo remake","confidence_score":0.055830963}]},{"text":"My mobile number is 0434 Yes. 923078. 38078.","start_word":473,"end_word":480,"intents":[{"intent":"Provide contact details","confidence_score":0.004888912}]},{"text":"But I'll send a detailed email to both her and our ops manager, and I'll get her to give you a call and, yep, you can organize some some logo artwork, etcetera, so we Great.","start_word":527,"end_word":561,"intents":[{"intent":"Send email","confidence_score":0.06319048}]}]},"sentiments":{"segments":[{"text":"Welcome to Signs and Lines.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.34357815980911255},{"text":"For sales, press 1. For purchasing, press 2. For accounts, press 3. And for all other inquiries, please press 4. Thank you for calling.","start_word":5,"end_word":28,"sentiment":"neutral","sentiment_score":0.2056954056024551},{"text":"All other calls.","start_word":29,"end_word":31,"sentiment":"positive","sentiment_score":0.35698485374450684},{"text":"Please hold for the next available agent. It's Robin speaking. Hi. Can I speak to Paula, please? Oh, I'm sorry. Paula's actually on annual leave. What was it? Look. My name is Mike Burns calling from Coolovar Care. We are an aged care provider down in Mandurah. And at the top of our drive where we also have Bolton Clark, And Oh, I yes. think you've recently done some work for Bolton Clark and put a sign up there. I was talking Yes. to Liani Smith about it. Sure. I'm not sure if you're familiar with the sign that's gone up there. Mhmm. Well, I do know that that we have done a lot of signage. I wouldn't know specifically because I'm in accounts. Okay. Fair enough. But but that's okay. If you can give me a brief reason for the call, then I can put you on to the correct person.","start_word":32,"end_word":183,"sentiment":"neutral","sentiment_score":0.009423017501831056},{"text":"Brilliant.","start_word":184,"end_word":184,"sentiment":"positive","sentiment_score":0.5828713178634644},{"text":"Okay. So the sign that they've put up is a is a directional sign, and one part of the sign directs people to their village, Bolton Clark, with their signage on. And the Yes. other part just points the other way and points down to Cooler Bar Care, which is us, and it has Cooler Bar Care on it. I understand why they've done it, and I have no problem with it because they get people walking in there for Cooler Bar Care, and we get people walking in here for Bolton Clark. So we're just trying Yes. to get people to the right place. But when I was talking with Liana, I just said, look. Is there any way that we can have our branding and logo on our bit of the sign? And so I think what she said is that you guys did the sign. And and I can see that the actual elements of the sign, you got the post and then the two actual directional bits, they just screw them on. And I'm wondering whether or not we could remake the cooler bar component of the directional bit to put our logos on, and then we'll just if you can send that out to us. Obviously, we'll pay for it. If you can send that out to us, then we can screw on and Mhmm. everyone's Sure. happy. Okay. Yeah. No. That sounds yep.","start_word":185,"end_word":423,"sentiment":"neutral","sentiment_score":0.07004131816296398},{"text":"That sounds definitely something perfectly reasonable.","start_word":424,"end_word":429,"sentiment":"positive","sentiment_score":0.4281003177165985},{"text":"Is Liana from Bolton Clarke? She is. Yeah. She's the retirement Okay. village manager down here. Sure. Okay. No worries. Just so I can get all the details. Okay. So what I will do is I'll just take what was your mobile number? My mobile number is 0434 Yes. 923078. 38078. And, sorry, your Christian name again was? Mike? Mike. Okay, Mike. I'm going to run an email through to Kevin. Paula is back in the office on Monday, Okay. so it's probably something that we'll we'll wait until Monday considering Sure. she was handling it all. But I'll send a detailed email to both her and our ops manager, and I'll get her to give you a call and, yep, you can organize some some logo artwork, etcetera, so we Great.","start_word":430,"end_word":561,"sentiment":"neutral","sentiment_score":0.051724180579185486},{"text":"can get that done for you.","start_word":562,"end_word":567,"sentiment":"positive","sentiment_score":0.533225417137146},{"text":"Okay? Can I give you my email address as well? I'm I'm Yeah. here Sure. all next week and Mhmm. and to be fair, the week after, but then I also go on leave just for a week. Okay. So it might be useful just to grab my email address as well. Sure. So that's mike dot burns. Is it b u r n s or Yep, b u b u r sorry. n s, B yep, n s. Yep. Mhmm. at Yep. coolibahar, which is c, o o, l I b a h, Yep. dot org dot a u. Easy. No problem. I will pass on all that information, Mike.","start_word":568,"end_word":678,"sentiment":"neutral","sentiment_score":0.04176964983344078},{"text":"Lovely. Thanks for your help. Okay.","start_word":679,"end_word":684,"sentiment":"positive","sentiment_score":0.7708607912063599},{"text":"No Thanks. worries. Bye Bye. bye.","start_word":685,"end_word":690,"sentiment":"neutral","sentiment_score":0.06658156961202621}],"average":{"sentiment":"neutral","sentiment_score":0.06556532118055555}}}}