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You've called Lisa. Unfortunately, I can't get to the phone at the moment. But if you leave me your name and number and a short message, I'll get back to you as soon as possible. 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You've called Lisa. Unfortunately, I can't get to the phone at the moment. But if you leave me your name and number and a short message, I'll get back to you as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.06175406277179718},{"text":"You've called Lisa.","start":0.96,"end":2.02,"sentiment":"neutral","sentiment_score":0.03778555368383726},{"text":"Unfortunately, I can't get to the phone at the moment.","start":2.1599998,"end":4.64,"sentiment":"neutral","sentiment_score":-0.2664192274212837},{"text":"But if you leave me your name and number and a short message, I'll get back to you as soon as possible.","start":4.64,"end":9.7,"sentiment":"neutral","sentiment_score":0.05011937564069575},{"text":"Thank you.","start":9.92,"end":10.66,"sentiment":"positive","sentiment_score":0.4793303310871124}],"sentiment":"neutral","sentiment_score":-0.011257753266315713,"num_words":38,"start":0.71999997,"end":10.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Lisa. Unfortunately, I can't get to the phone at the moment. But if you leave me your name and number and a short message, I'll get back to you as soon as possible. Thank you.\n\nChannel 0: Hi, Lisa. It's Larissa from Oakview Financial. I was just giving you a call per our scheduled booking to go through and have an advice session with you with regards to, like, your super goals, talking about some of the personal goals you had. Following up on the email I sent you from nearly a week ago, and and just basically touching base with respect to where you're at and and what's happening to to be able to go through and get new advice happening for you. If you could give me a callback, 130160796, that would be great.\n\nThanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.06175406277179718},{"text":"You've called Lisa.","start":0.96,"end":2.02,"sentiment":"neutral","sentiment_score":0.03778555368383726},{"text":"Unfortunately, I can't get to the phone at the moment.","start":2.1599998,"end":4.64,"sentiment":"neutral","sentiment_score":-0.2664192274212837},{"text":"But if you leave me your name and number and a short message, I'll get back to you as soon as possible.","start":4.64,"end":9.7,"sentiment":"neutral","sentiment_score":0.05011937564069575},{"text":"Thank you.","start":9.92,"end":10.66,"sentiment":"positive","sentiment_score":0.4793303310871124}],"sentiment":"neutral","sentiment_score":-0.011257753266315713,"channel":1,"num_words":38,"start":0.71999997,"end":10.66},{"sentences":[{"text":"Hi, Lisa.","start":12.0,"end":12.639999,"sentiment":"neutral","sentiment_score":0.27316202223300934},{"text":"It's Larissa from Oakview Financial.","start":12.639999,"end":14.58,"sentiment":"neutral","sentiment_score":0.2525684148073196},{"text":"I was just giving you a call per our scheduled booking to go through and have an advice session with you with regards to, like, your super goals, talking about some of the personal goals you had.","start":15.224999,"end":27.24,"sentiment":"positive","sentiment_score":0.33868462813867106},{"text":"Following up on the email I sent you from nearly a week ago, and and just basically touching base with respect to where you're at and and what's happening to to be able to go through and get new advice happening for you.","start":27.64,"end":41.508938,"sentiment":"positive","sentiment_score":0.4177623356497565},{"text":"If you could give me a callback, 130160796, that would be great.","start":41.808937,"end":47.968937,"sentiment":"positive","sentiment_score":0.5117906158169111}],"sentiment":"positive","sentiment_score":0.3883410624482415,"channel":0,"num_words":99,"start":12.0,"end":47.968937},{"sentences":[{"text":"Thanks.","start":47.968937,"end":48.468937,"sentiment":"positive","sentiment_score":0.4206466674804687}],"sentiment":"positive","sentiment_score":0.4206466674804687,"channel":0,"num_words":1,"start":47.968937,"end":48.468937}]},"summary":{"result":"success","short":"The customer, Lisa, is not available to answer the phone and her voicemail prompts the caller to leave a message with their name and number. Larissa from Oakview Financial is following up on a booking for an advice session to discuss personal goals and concerns about new worries. Larissa requests a callback for further assistance."},"intents":{"segments":[{"text":"If you could give me a callback, 130160796, that would be great. Thanks.","start_word":125,"end_word":137,"intents":[{"intent":"Request callback","confidence_score":0.13979298}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Lisa. Unfortunately, I can't get to the phone at the moment. But if you leave me your name and number and a short message, I'll get back to you as soon as possible.","start_word":0,"end_word":35,"sentiment":"neutral","sentiment_score":-0.03979986160993576},{"text":"Thank you.","start_word":36,"end_word":37,"sentiment":"positive","sentiment_score":0.445833683013916},{"text":"Hi, Lisa. It's Larissa from Oakview Financial.","start_word":38,"end_word":44,"sentiment":"neutral","sentiment_score":0.2585091292858124},{"text":"I was just giving you a call per our scheduled booking to go through and have an advice session with you with regards to, like, your super goals, talking about some of the personal goals you had. Following up on the email I sent you from nearly a week ago, and and just basically touching base with respect to where you're at and and what's happening to to be able to go through and get new advice happening for you. If you could give me a callback, 130160796, that would be great. Thanks.","start_word":45,"end_word":137,"sentiment":"positive","sentiment_score":0.40210676193237305}],"average":{"sentiment":"neutral","sentiment_score":0.2696508755341419}}}}