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Please note this call will be recorded for customer service, quality assurance, and training purposes. For general or sales related inquiries, please press 1 for reception. For preconstruction customer serve Wait while I transfer your call. Thank you for calling Cullerton Homes. You're speaking with Fiona. I'm sorry. He's not in today. Can I take a message? Okay. Thank you. 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you for calling Clarendon Homes. Please note this call will be recorded for customer service, quality assurance, and training purposes. For general or sales related inquiries, please press 1 for reception. For preconstruction customer serve Wait while I transfer your call. Thank you for calling Cullerton Homes.\n\nYou're speaking with Fiona. I'm sorry. He's not in today. Can I take a message? Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Clarendon Homes.","start":0.56,"end":2.74,"sentiment":"positive","sentiment_score":0.41534263888994855},{"text":"Please note this call will be recorded for customer service, quality assurance, and training purposes.","start":3.1999998,"end":8.74,"sentiment":"neutral","sentiment_score":0.018904426197210947},{"text":"For general or sales related inquiries, please press 1 for reception.","start":9.36,"end":13.985,"sentiment":"neutral","sentiment_score":0.010653159030797806},{"text":"For preconstruction customer serve Wait while I transfer your call.","start":14.684999,"end":20.225,"sentiment":"neutral","sentiment_score":0.0074958974495530125},{"text":"Thank you for calling Cullerton Homes.","start":25.1,"end":26.62,"sentiment":"positive","sentiment_score":0.3927711347738902}],"sentiment":"neutral","sentiment_score":0.1109248491411563,"num_words":48,"start":0.56,"end":26.62},{"sentences":[{"text":"You're speaking with Fiona.","start":26.62,"end":27.84,"sentiment":"neutral","sentiment_score":0.22658129408955574},{"text":"I'm sorry.","start":32.59094,"end":33.07094,"sentiment":"neutral","sentiment_score":-0.1650400161743164},{"text":"He's not in today.","start":33.07094,"end":34.030937,"sentiment":"neutral","sentiment_score":-0.2641695886850357},{"text":"Can I take a message?","start":34.030937,"end":35.25094,"sentiment":"neutral","sentiment_score":-0.10475781708955764},{"text":"Okay.","start":39.630936,"end":40.030937,"sentiment":"neutral","sentiment_score":0.25305992364883423}],"sentiment":"neutral","sentiment_score":-0.04694764828309417,"num_words":16,"start":26.62,"end":40.030937},{"sentences":[{"text":"Thank you.","start":40.030937,"end":40.75094,"sentiment":"positive","sentiment_score":0.46338319778442383},{"text":"Bye.","start":40.75094,"end":41.25094,"sentiment":"neutral","sentiment_score":0.177429661154747}],"sentiment":"positive","sentiment_score":0.36806535224119824,"num_words":3,"start":40.030937,"end":41.25094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Clarendon Homes. Please note this call will be recorded for customer service, quality assurance, and training purposes. For general or sales related inquiries, please press 1 for reception. For preconstruction customer serve Wait while I transfer your call. Thank you for calling Cullerton Homes.\n\nYou're speaking with Fiona.\n\nChannel 0: Yes, Fiona. Good morning. I'm looking for Grant Carter.\n\nChannel 1: I'm sorry. He's not in today. Can I take a message?\n\nChannel 0: I see. No worries. I'll just drop an email to him. Thank you.\n\nChannel 1: Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Clarendon Homes.","start":0.56,"end":2.74,"sentiment":"positive","sentiment_score":0.41534263888994855},{"text":"Please note this call will be recorded for customer service, quality assurance, and training purposes.","start":3.1999998,"end":8.74,"sentiment":"neutral","sentiment_score":0.018904426197210947},{"text":"For general or sales related inquiries, please press 1 for reception.","start":9.36,"end":13.985,"sentiment":"neutral","sentiment_score":0.010653159030797806},{"text":"For preconstruction customer serve Wait while I transfer your call.","start":14.684999,"end":20.225,"sentiment":"neutral","sentiment_score":0.0074958974495530125},{"text":"Thank you for calling Cullerton Homes.","start":25.1,"end":26.62,"sentiment":"positive","sentiment_score":0.3927711347738902}],"sentiment":"neutral","sentiment_score":0.1109248491411563,"channel":1,"num_words":48,"start":0.56,"end":26.62},{"sentences":[{"text":"You're speaking with Fiona.","start":26.62,"end":27.84,"sentiment":"neutral","sentiment_score":0.22658129408955574}],"sentiment":"neutral","sentiment_score":0.22658129408955574,"channel":1,"num_words":4,"start":26.62,"end":27.84},{"sentences":[{"text":"Yes, Fiona.","start":28.619999,"end":29.259998,"sentiment":"neutral","sentiment_score":0.23310206830501556},{"text":"Good morning.","start":29.259998,"end":29.98,"sentiment":"positive","sentiment_score":0.38162145018577576},{"text":"I'm looking for Grant Carter.","start":29.98,"end":31.919998,"sentiment":"neutral","sentiment_score":0.08577564507722854}],"sentiment":"neutral","sentiment_score":0.1842583624853028,"channel":0,"num_words":9,"start":28.619999,"end":31.919998},{"sentences":[{"text":"I'm sorry.","start":32.59094,"end":33.07094,"sentiment":"neutral","sentiment_score":-0.1650400161743164},{"text":"He's not in today.","start":33.07094,"end":34.030937,"sentiment":"neutral","sentiment_score":-0.2641695886850357},{"text":"Can I take a message?","start":34.030937,"end":35.25094,"sentiment":"neutral","sentiment_score":-0.10475781708955764}],"sentiment":"neutral","sentiment_score":-0.17368613386696036,"channel":1,"num_words":11,"start":32.59094,"end":35.25094},{"sentences":[{"text":"I see.","start":36.14,"end":36.879997,"sentiment":"neutral","sentiment_score":-0.03625653311610222},{"text":"No worries.","start":37.019997,"end":37.66,"sentiment":"neutral","sentiment_score":0.032328519970178604},{"text":"I'll just drop an email to him.","start":37.66,"end":39.42,"sentiment":"neutral","sentiment_score":0.06876973807811737},{"text":"Thank you.","start":39.42,"end":40.079998,"sentiment":"positive","sentiment_score":0.4268600791692734}],"sentiment":"neutral","sentiment_score":0.10209633066104008,"channel":0,"num_words":13,"start":36.14,"end":40.079998},{"sentences":[{"text":"Okay.","start":39.630936,"end":40.030937,"sentiment":"neutral","sentiment_score":0.25305992364883423},{"text":"Thank you.","start":40.030937,"end":40.75094,"sentiment":"positive","sentiment_score":0.46338319778442383},{"text":"Bye.","start":40.75094,"end":41.25094,"sentiment":"neutral","sentiment_score":0.177429661154747}],"sentiment":"positive","sentiment_score":0.3393139950931072,"channel":1,"num_words":4,"start":39.630936,"end":41.25094}]},"summary":{"result":"success","short":"The customer calls complex COVID-19 hotline and is prompted to select an option. They are then transferred to Fiona, who informs them that Grant Carter is not present and offers to take a message or drop an email. Fiona decides to send an email and thanks the customer before ending the call."},"intents":{"segments":[{"text":"No worries. I'll just drop an email to him. Thank you.","start_word":74,"end_word":84,"intents":[{"intent":"Provide call instructions","confidence_score":0.0009582857}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Clarendon Homes.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.427324503660202},{"text":"Please note this call will be recorded for customer service, quality assurance, and training purposes. For general or sales related inquiries, please press 1 for reception. For preconstruction customer serve Wait while I transfer your call.","start_word":6,"end_word":41,"sentiment":"neutral","sentiment_score":0.014523185789585114},{"text":"Thank you for calling Cullerton Homes.","start_word":42,"end_word":47,"sentiment":"positive","sentiment_score":0.40121740102767944},{"text":"You're speaking with Fiona. Yes, Fiona.","start_word":48,"end_word":53,"sentiment":"neutral","sentiment_score":0.23983155190944672},{"text":"Good morning.","start_word":54,"end_word":55,"sentiment":"positive","sentiment_score":0.37837111949920654},{"text":"I'm looking for Grant Carter. I'm sorry. He's not in today. Can I take a message? I see. No worries. I'll just drop an email to him.","start_word":56,"end_word":82,"sentiment":"neutral","sentiment_score":-0.04490978270769119},{"text":"Thank you.","start_word":83,"end_word":84,"sentiment":"positive","sentiment_score":0.4146178662776947},{"text":"Okay.","start_word":85,"end_word":85,"sentiment":"neutral","sentiment_score":0.25305992364883423},{"text":"Thank you.","start_word":86,"end_word":87,"sentiment":"positive","sentiment_score":0.4504051208496094},{"text":"Bye.","start_word":88,"end_word":88,"sentiment":"neutral","sentiment_score":0.23720049858093264}],"average":{"sentiment":"neutral","sentiment_score":0.11049345202912066}}}}