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Yeah. Better. That's right. That's right.\n\nHow did you go? Did you send it already? Okay. Let me have a look, see if I got it. Please hold on.\n\nWhere did you send this, mate? Can you please oh, I haven't got it. Can you send it to another email? Can you send it to ospreysecurity@gmail.com? I u s p, pforPeter,ro,security@gmail.com.\n\nI'm having problem with that. The other email keeps bringing up. Sorry, mate. Sure. Let me check.\n\nLet me check. Yes. I got it, man. Thank you very much. Let me have a look, and I'll call you back.\n\nOh, I so you have the sock available? Okay. Beautiful. And how long would it take to come to how long would it take to get it? Oh, fantastic.\n\nOkay. Give me give me a a few minutes. I'm actually driving the nice stop. I have a good look, and I'll come back to you. Thank you so much.\n\nThank you so much. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.003996451385319233},{"text":"Yeah.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.0707848072052002},{"text":"Better.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.10364119708538055},{"text":"That's right.","start":16.215,"end":16.935,"sentiment":"neutral","sentiment_score":0.14807318896055222},{"text":"That's right.","start":16.935,"end":17.655,"sentiment":"neutral","sentiment_score":0.17597728967666626}],"sentiment":"neutral","sentiment_score":0.11807477327861957,"num_words":7,"start":2.48,"end":17.655},{"sentences":[{"text":"How did you go?","start":17.655,"end":18.795,"sentiment":"neutral","sentiment_score":0.1058770976960659},{"text":"Did you send it 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Hello? Can you hear me now?\n\nChannel 1: Yeah. Better.\n\nChannel 0: Bruce, this is Ross calling from Tech Home Systems, following up on PDK products. Yesterday, we had a chat.\n\nChannel 1: That's right. That's right. How did you go?\n\nChannel 0: Yep. So, Bruce, I sent you over the pricing for PDK products. So just checking, and did you go through it?\n\nChannel 1: Did you send it already?\n\nChannel 0: Yep. I have sent it over ospro@hotmail.com.\n\nChannel 1: Okay. Let me have a look, see if I got it. Please hold on.\n\nChannel 0: Yep.\n\nChannel 1: Where did you send this, mate?\n\nChannel 0: I have sent it to ospro at hotmail.\n\nChannel 1: Can you please oh, I haven't got it. Can you send it to another email? Can you send it to ospreysecurity@gmail.com?\n\nChannel 0: One sec.\n\nChannel 1: I u s p,\n\nChannel 0: Mhmm.\n\nChannel 1: pforPeter,ro,security@gmail.com.\n\nChannel 0: One sec.\n\nChannel 1: I'm having problem with that. The other email keeps bringing up.\n\nChannel 0: Just check. I have sent over.\n\nChannel 1: Sorry, mate.\n\nChannel 0: Please check. I have sent it again on Austro\n\nChannel 1: Sure.\n\nChannel 0: security.\n\nChannel 1: Let me check. Let me check. Yes. I got it, man. Thank you very much.\n\nChannel 0: Alright. No worries.\n\nChannel 1: Let me have\n\nChannel 0: Go\n\nChannel 1: a\n\nChannel 0: through\n\nChannel 1: look,\n\nChannel 0: it.\n\nChannel 1: and\n\nChannel 0: Thanks.\n\nChannel 1: I'll call you back.\n\nChannel 0: Yep. Definitely. Give me a call\n\nChannel 1: Oh,\n\nChannel 0: once\n\nChannel 1: I\n\nChannel 0: again.\n\nChannel 1: so you have the sock available?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Beautiful. And how long would it take to come to how long would it take to get it?\n\nChannel 0: One to two business days.\n\nChannel 1: Oh, fantastic. Okay. Give me give me a a few minutes. I'm actually driving the nice stop. I have a good look, and I'll come back\n\nChannel 0: No\n\nChannel 1: to\n\nChannel 0: worries.\n\nChannel 1: you.\n\nChannel 0: No pressure.\n\nChannel 1: Thank you so much. Thank\n\nChannel 0: Yep.\n\nChannel 1: you so much.\n\nChannel 0: All good.\n\nChannel 1: Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.003996451385319233}],"sentiment":"neutral","sentiment_score":0.003996451385319233,"channel":1,"num_words":1,"start":2.48,"end":2.98},{"sentences":[{"text":"Hello?","start":4.0,"end":4.4,"sentiment":"neutral","sentiment_score":0.0023318002931773663},{"text":"Can you hear me now?","start":4.4,"end":5.54,"sentiment":"neutral","sentiment_score":-0.005161480978131294}],"sentiment":"neutral","sentiment_score":-0.003912600766246517,"channel":0,"num_words":6,"start":4.0,"end":5.54},{"sentences":[{"text":"Yeah.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.0707848072052002},{"text":"Better.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.10364119708538055}],"sentiment":"neutral","sentiment_score":0.08721300214529037,"channel":1,"num_words":2,"start":5.8399997,"end":6.58},{"sentences":[{"text":"Bruce, this is Ross calling from Tech Home 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pressure.","start":188.16501,"end":188.985,"sentiment":"neutral","sentiment_score":0.12788955122232437}],"sentiment":"neutral","sentiment_score":0.12788955122232437,"channel":0,"num_words":2,"start":188.16501,"end":188.985},{"sentences":[{"text":"Thank you so much.","start":188.615,"end":189.835,"sentiment":"positive","sentiment_score":0.4822560101747513},{"text":"Thank","start":189.895,"end":190.215,"sentiment":"positive","sentiment_score":0.4913043677806854}],"sentiment":"positive","sentiment_score":0.4840656816959381,"channel":1,"num_words":5,"start":188.615,"end":190.215},{"sentences":[{"text":"Yep.","start":190.14487,"end":190.62486,"sentiment":"positive","sentiment_score":0.4023289680480957}],"sentiment":"positive","sentiment_score":0.4023289680480957,"channel":0,"num_words":1,"start":190.14487,"end":190.62486},{"sentences":[{"text":"you so much.","start":190.215,"end":191.035,"sentiment":"positive","sentiment_score":0.5528210202852885}],"sentiment":"positive","sentiment_score":0.5528210202852885,"channel":1,"num_words":3,"start":190.215,"end":191.035},{"sentences":[{"text":"All good.","start":190.62486,"end":191.36487,"sentiment":"positive","sentiment_score":0.49734729528427124}],"sentiment":"positive","sentiment_score":0.49734729528427124,"channel":0,"num_words":2,"start":190.62486,"end":191.36487},{"sentences":[{"text":"Bye bye.","start":191.735,"end":192.215,"sentiment":"neutral","sentiment_score":0.31079958379268646},{"text":"Bye.","start":192.215,"end":192.715,"sentiment":"neutral","sentiment_score":0.13247500360012054}],"sentiment":"neutral","sentiment_score":0.2513580570618312,"channel":1,"num_words":3,"start":191.735,"end":192.715}]},"summary":{"result":"success","short":"The customer, Ross, calls from Tech Home Systems to follow up on PDK products and asks the agent, Bruce, if he has received the pricing. Bruce sends the pricing to osproGeneration.com and asks Ross to check if he received it. Ross has sent it again and puts Bruce on hold to check. They discuss the availability of the sock and how long it will take to arrive."},"intents":{"segments":[{"text":"So just checking, and did you go through it? Did you send it already?","start_word":48,"end_word":61,"intents":[{"intent":"Check order status","confidence_score":0.031515874}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Can you hear me now? Yeah. Better. Bruce, this is Ross calling from Tech Home Systems, following up on PDK products. Yesterday, we had a chat. That's right. That's right. How did you go? Yep. So, Bruce, I sent you over the pricing for PDK products. So just checking, and did you go through it? Did you send it already? Yep. I have sent it over ospro@hotmail.com. Okay. Let me have a look, see if I got it. Please hold on. Yep. Where did you send this, mate? I have sent it to ospro at hotmail. Can you please oh, I haven't got it. Can you send it to another email? Can you send it to ospreysecurity@gmail.com? One sec. I u s p, Mhmm. pforPeter,ro,security@gmail.com. One sec. I'm having problem with that. The other email keeps bringing up. Just check. I have sent over. Sorry, mate. Please check. I have sent it again on Austro Sure. security. Let me check. Let me check. Yes. I got it, man.","start_word":0,"end_word":169,"sentiment":"neutral","sentiment_score":-0.001227267668582499},{"text":"Thank you very much.","start_word":170,"end_word":173,"sentiment":"positive","sentiment_score":0.33929869532585144},{"text":"Alright. No worries. Let me have Go a through look, it. and Thanks. I'll call you back. Yep. Definitely. Give me a call Oh, once I again. so you have the sock available? Yes. Okay. Beautiful. And how long would it take to come to how long would it take to get it? One to two business days.","start_word":174,"end_word":231,"sentiment":"neutral","sentiment_score":0.05253629758954048},{"text":"Oh, fantastic.","start_word":232,"end_word":233,"sentiment":"positive","sentiment_score":0.3909231424331665},{"text":"Okay. Give me give me a a few minutes. I'm actually driving the nice stop. I have a good look, and I'll come back No to worries. you. No pressure.","start_word":234,"end_word":263,"sentiment":"neutral","sentiment_score":0.14423754811286926},{"text":"Thank you so much. Thank Yep. you so much. All good.","start_word":264,"end_word":274,"sentiment":"positive","sentiment_score":0.4854775369167328},{"text":"Bye bye. Bye.","start_word":275,"end_word":277,"sentiment":"neutral","sentiment_score":0.2584960460662842}],"average":{"sentiment":"neutral","sentiment_score":0.05234220198222569}}}}