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This is Vanessa. How may I help you? I'll see if he's available. Can I ask who's calling?\n\nAnd what was it regarding? He does how long ago? Because he does action his emails. How long ago was the email sent? Because he does action his emails.\n\nWhat was give me a little bit more information what it was regarding. Oh, okay. Yeah. Yeah. Yeah.\n\nYeah. Okay. We do actually have a company that actually does this for us so that we have a contract within place. But, yes, I can I'm I'm involved in it, so I can tell you that that is the case. So that again, we won't be taking anything else on board.\n\nNo. I I can tell you that that would be exactly what he will say because I'm involved with the meetings about this. I'm sorry. I can't put you through. 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This is Vanessa. How may I help you?\n\nChannel 0: Yes, dear. Good morning. I'm looking for Eric.\n\nChannel 1: I'll see if he's available. Can I ask who's calling?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: And what was it regarding?\n\nChannel 0: Just following up on email we sent to him.\n\nChannel 1: He does how long ago? Because he does action his emails.\n\nChannel 0: I'm sorry?\n\nChannel 1: How long ago was the email sent? Because he does action his emails.\n\nChannel 0: Let me just go. We sent it last two weeks ago.\n\nChannel 1: What was give me a little bit more information what it was regarding.\n\nChannel 0: We just want to present cybersecurity with him.\n\nChannel 1: Oh, okay. Yeah. Yeah. Yeah. Yeah.\n\nOkay. 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regarding?","start":25.615,"end":26.97,"sentiment":"neutral","sentiment_score":0.015845842845737933}],"sentiment":"neutral","sentiment_score":0.015845842845737933,"channel":1,"num_words":5,"start":25.615,"end":26.97},{"sentences":[{"text":"Just following up on email we sent to him.","start":28.31,"end":31.45,"sentiment":"neutral","sentiment_score":-0.018312255541483562}],"sentiment":"neutral","sentiment_score":-0.018312255541483562,"channel":0,"num_words":9,"start":28.31,"end":31.45},{"sentences":[{"text":"He does how long ago?","start":34.95,"end":37.75,"sentiment":"neutral","sentiment_score":-0.04019641950726509},{"text":"Because he does action his emails.","start":37.75,"end":39.45,"sentiment":"neutral","sentiment_score":-0.10032034665346146}],"sentiment":"neutral","sentiment_score":-0.07299128885973584,"channel":1,"num_words":11,"start":34.95,"end":39.45},{"sentences":[{"text":"I'm sorry?","start":41.19,"end":42.010002,"sentiment":"neutral","sentiment_score":-0.07875301316380501}],"sentiment":"neutral","sentiment_score":-0.07875301316380501,"channel":0,"num_words":2,"start":41.19,"end":42.010002},{"sentences":[{"text":"How long ago was the email sent?","start":42.475002,"end":44.235,"sentiment":"neutral","sentiment_score":-0.05652225336858204},{"text":"Because he does action his emails.","start":44.235,"end":46.095,"sentiment":"neutral","sentiment_score":-0.05967429466545582}],"sentiment":"neutral","sentiment_score":-0.057977041659446865,"channel":1,"num_words":13,"start":42.475002,"end":46.095},{"sentences":[{"text":"Let me just go.","start":47.805,"end":48.865,"sentiment":"neutral","sentiment_score":-0.01785933319479227},{"text":"We sent it last two weeks ago.","start":49.085,"end":51.105,"sentiment":"neutral","sentiment_score":0.007105403712817601}],"sentiment":"neutral","sentiment_score":-0.0019726824354041705,"channel":0,"num_words":11,"start":47.805,"end":51.105},{"sentences":[{"text":"What was give me a little bit more information what it was regarding.","start":52.31,"end":55.29,"sentiment":"neutral","sentiment_score":-0.008548330802183885}],"sentiment":"neutral","sentiment_score":-0.008548330802183885,"channel":1,"num_words":13,"start":52.31,"end":55.29},{"sentences":[{"text":"We just want to present cybersecurity with him.","start":57.03,"end":60.01,"sentiment":"neutral","sentiment_score":0.05363707849755883}],"sentiment":"neutral","sentiment_score":0.05363707849755883,"channel":0,"num_words":8,"start":57.03,"end":60.01},{"sentences":[{"text":"Oh, okay.","start":60.55,"end":61.11,"sentiment":"neutral","sentiment_score":0.03990915045142174},{"text":"Yeah.","start":61.11,"end":61.19,"sentiment":"neutral","sentiment_score":0.03647670894861221},{"text":"Yeah.","start":61.19,"end":61.35,"sentiment":"neutral","sentiment_score":0.042032547295093536},{"text":"Yeah.","start":61.35,"end":61.43,"sentiment":"neutral","sentiment_score":0.0515495128929615},{"text":"Yeah.","start":61.43,"end":61.67,"sentiment":"neutral","sentiment_score":0.05715522915124893}],"sentiment":"neutral","sentiment_score":0.044505383198459945,"channel":1,"num_words":6,"start":60.55,"end":61.67},{"sentences":[{"text":"Okay.","start":61.67,"end":62.07,"sentiment":"neutral","sentiment_score":0.06533403694629669},{"text":"We do actually have a company that actually does this for us so that we have a contract within 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in it, so I can tell you that that is the case.","start":70.415,"end":73.455,"sentiment":"neutral","sentiment_score":-0.012282607200391153},{"text":"So that again, we won't","start":73.455,"end":74.735,"sentiment":"neutral","sentiment_score":-0.018950144946575164}],"sentiment":"neutral","sentiment_score":-0.013797956688160246,"channel":1,"num_words":22,"start":70.415,"end":74.735},{"sentences":[{"text":"But","start":74.645,"end":74.965,"sentiment":"neutral","sentiment_score":-0.040140219032764435}],"sentiment":"neutral","sentiment_score":-0.040140219032764435,"channel":0,"num_words":1,"start":74.645,"end":74.965},{"sentences":[{"text":"be 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The agent offers to transfer her to Eric but is unable to provide further information as she is not familiar with the situation."},"intents":{"segments":[{"text":"Just following up on email we sent to him. He does how long ago?","start_word":41,"end_word":54,"intents":[{"intent":"Follow up on email","confidence_score":0.13710521}]},{"text":"We just want to present cybersecurity with him. Oh, okay.","start_word":100,"end_word":109,"intents":[{"intent":"Present cybersecurity with eric","confidence_score":0.55782205}]},{"text":"Can you able to transfer No. I the call to I him?","start_word":179,"end_word":190,"intents":[{"intent":"Transfer call to eric","confidence_score":0.6330842}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Cool Group. This is Vanessa. How may I help you?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.6025470495223999},{"text":"Yes, dear.","start_word":14,"end_word":15,"sentiment":"neutral","sentiment_score":0.18660259246826172},{"text":"Good morning.","start_word":16,"end_word":17,"sentiment":"positive","sentiment_score":0.34885281324386597},{"text":"I'm looking for Eric. I'll see if he's available. Can I ask who's calling? Mary from Vigilance AI. And what was it regarding? Just following up on email we sent to him. He does how long ago? Because he does action his emails. I'm sorry? How long ago was the email sent? Because he does action his emails. Let me just go. We sent it last two weeks ago. What was give me a little bit more information what it was regarding. We just want to present cybersecurity with him. Oh, okay. Yeah. Yeah. Yeah. Yeah. Okay. We do actually have a company that actually does this for us so that we have a contract within place. But is Eric But, yes, available to speak with? I can I'm I'm involved in it, so I can tell you that that is the case. So that again, we won't But be taking Eric anything is available else on board. to speak with? Can you able to transfer No. I the call to I him? can tell you that that would be exactly what he will say because I'm involved with Just the meetings try to give about a this. call to speak with I'm sorry.","start_word":18,"end_word":221,"sentiment":"neutral","sentiment_score":-0.020354164764285088},{"text":"I can't put you through.","start_word":222,"end_word":226,"sentiment":"negative","sentiment_score":-0.4466612040996551},{"text":"It is something that this is the instructions I've been given.","start_word":227,"end_word":237,"sentiment":"neutral","sentiment_score":-0.2246226966381073}],"average":{"sentiment":"neutral","sentiment_score":-0.000623719549329499}}}}