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Just before I go any further, I just need to let you know our calls are recorded for quality and coaching fee coaching purposes. Is that okay with you? Wonderful. Thank you. And just to make sure that I'm speaking with the right person, can I just ask you to please confirm your full name, date of birth, and address, please? Perfect. Thank you so much for that. I appreciate that. Jeanette, I was just phoning today just as a check-in courtesy call to see how you're traveling and if there's been any significant changes in your circumstances recently. So, yeah, just a basic check-in to see how you're going. Oh, sorry. Did I caught oh, sorry about that. Of course. Sorry, Jeanette. It was just a a courtesy call just to touch base and see how you're traveling with everything, if there's any areas of advice that you're needing just to check-in, basically. Yep. Was it Tommy? Or Yeah. Yep. Mhmm. Okay. Yep. That's fine. Have you got any time frame in mind? As soon as possible? Or It is, isn't it? It is, isn't it? It's coming around so quickly. What I what I would do from here is I will speak to Tommy to let him know that we've talked about this and that you wanna start looking at that process. I will get a meeting arranged for that that conversation to occur, and Tommy can guide you through that process as your adviser. Would you like me to arrange that? Fantastic. No worries at all. Well, thanks. Is there anything else that was on your mind that you would need any assistance with? Oh, no. Oh, well, yeah. Well, hopefully, you're getting a discount of some kind on your friends. Oh, nice. Yeah. Perfect. Alright. Well, hopefully, that doesn't last too much longer and it's nearly done for you. No. Oh, no. Oh, yes. Yes. Oh. Oh, nice. Of course. I will, pass all that along and, get the appropriate, meeting arranged. And, Tommy, I'll be able to talk through that with you. Yeah. Of course. Yep. That's exactly right. Okay. Beautiful. Well, I will get that noted in the system, and someone will definitely be in contact with you shortly to arrange a time with Tommy. Fantastic. Well, thank you so much for your time this afternoon, Jeanette. You're welcome. And I hope the fence is completed successfully ASAP. Enjoy your afternoon. You're welcome. Bye. 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Jeanette. This is Jenna here finding from Oakview Financial. How are you today? I'm well. Thank you.\n\nI'm well. Just before I go any further, I just need to let you know our calls are recorded for quality and coaching fee coaching purposes. Is that okay with you? Wonderful. Thank you.\n\nAnd just to make sure that I'm speaking with the right person, can I just ask you to please confirm your full name, date of birth, and address, please? Perfect. Thank you so much for that. I appreciate that. Jeanette, I was just phoning today just as a check-in courtesy call to see how you're traveling and if there's been any significant changes in your circumstances recently.\n\nSo, yeah, just a basic check-in to see how you're going. Oh, sorry. Did I caught oh, sorry about that. Of course. Sorry, Jeanette.\n\nIt was just a a courtesy call just to touch base and see how you're traveling with everything, if there's any areas of advice that you're needing just to check-in, basically. Yep. Was it Tommy? Or Yeah. Yep.\n\nMhmm. Okay. Yep. That's fine. Have you got any time frame in mind?\n\nAs soon as possible? Or It is, isn't it? It is, isn't it? It's coming around so quickly. What I what I would do from here is I will speak to Tommy to let him know that we've talked about this and that you wanna start looking at that process.\n\nI will get a meeting arranged for that that conversation to occur, and Tommy can guide you through that process as your adviser. Would you like me to arrange that? Fantastic. No worries at all. Well, thanks.\n\nIs there anything else that was on your mind that you would need any assistance with? Oh, no. Oh, well, yeah. Well, hopefully, you're getting a discount of some kind on your friends. Oh, nice.\n\nYeah. Perfect. Alright. Well, hopefully, that doesn't last too much longer and it's nearly done for you. No.\n\nOh, no. Oh, yes. Yes. Oh. Oh, nice.\n\nOf course. I will, pass all that along and, get the appropriate, meeting arranged. And, Tommy, I'll be able to talk through that with you. Yeah. Of course.\n\nYep. That's exactly right. Okay. Beautiful. Well, I will get that noted in the system, and someone will definitely be in contact with you shortly to arrange a time with Tommy.\n\nFantastic. Well, thank you so much for your time this afternoon, Jeanette. You're welcome. And I hope the fence is completed successfully ASAP. Enjoy your afternoon.\n\nYou're welcome. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Jeanette.","start":3.52,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.18963045626878738},{"text":"This is Jenna here finding from Oakview Financial.","start":4.3199997,"end":6.98,"sentiment":"neutral","sentiment_score":0.22920521348714828},{"text":"How are you today?","start":7.04,"end":8.02,"sentiment":"neutral","sentiment_score":0.26055508106946945},{"text":"I'm well.","start":10.559999,"end":11.12,"sentiment":"positive","sentiment_score":0.34221556782722473},{"text":"Thank you.","start":11.12,"end":11.679999,"sentiment":"positive","sentiment_score":0.5703517496585846}],"sentiment":"neutral","sentiment_score":0.282236532204681,"num_words":18,"start":3.52,"end":11.679999},{"sentences":[{"text":"I'm well.","start":11.679999,"end":12.5,"sentiment":"positive","sentiment_score":0.3551410287618637},{"text":"Just before I go any further, I just need to let you know our calls are recorded for quality and coaching fee coaching 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Janette speaking. Oh, I'm good. Thanks. How are you? Yeah. Sure. It's Jeanette Williamson. Thirty four sixty six. One Macoska Street, Bogobilla. Yeah. I'm sorry. Hold on. I had to pull up. I was driving. You're alright. Yes. Anyway, sorry. Can we start again? No. I'm traveling alright. I have been considering transitioning to retirement. I did talk about this a while back with oh, forget his name. Tommy. That's it. I was gonna say Freddie or Timmy or something, because I knew it was a had a while. Yes. We did have a bit of a conversation about it, but yeah. But anyway, I I have thought about maybe starting that process. Is there yes. So I just I'd like to sort of find out how I go go about making a start on that. Well, I was busy. Yeah. Yeah. Yeah. Probably well, I was kinda thinking, like, I was sort of heading towards the end of the year, but then the end of the year is nearly here. Yeah. Yeah. Yeah. So is that is that even a possibility to start that process? Yep. Yay. Yep. Yep. Yeah. That'd be great. Thanks. No. No. Not I'm not too sure. I think so. Probably is, but I'm just so tired right now. I just don't stop. Well, I've got someone building a fence doing a fence for me, and I've had to help. I'm not offensive by any means. So I've been out there watering holes and playing in the dirt and oh gosh. And it does my brain in because I'm tired. Makes me tired up. Makes me even more tired watching them do the I am yeah. Well, it's family members. So, you know, we do little deals. You know? Come on. So but anyhow oh, gosh. No. Won't be finished for a couple of days. Anyway, I've gotta make I've gotta battle through it. Trying to keep dogs in the yard and all sorts of things. Gosh. That's what happens when you got multiples and you pull all the fences down around the property. You gotta maintain them. Anyhow, alright. Well, yeah, there may be other things I need to talk about, but, you know, just to see I'd I'd like to just see how we're how the investments are going and all that sort of stuff and see what progress it's made as as well. Yeah. Yep. Yep. Yeah. Yeah. Because I'd like to see if there's been any growth, you know, like because that's the whole idea of doing it like this is to grow your super. So yeah. Yep. Yep. Yep. That'd be great. Okay. That's okay. Thank you for calling. Yes. I'm here. Okay, Dawn. Thank you very much. Thank you. 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Janette speaking. Oh, I'm good. Thanks. How are you?\n\nYeah. Sure. It's Jeanette Williamson. Thirty four sixty six. One Macoska Street, Bogobilla.\n\nYeah. I'm sorry. Hold on. I had to pull up. I was driving.\n\nYou're alright. Yes. Anyway, sorry. Can we start again? No.\n\nI'm traveling alright. I have been considering transitioning to retirement. I did talk about this a while back with oh, forget his name. Tommy. That's it.\n\nI was gonna say Freddie or Timmy or something, because I knew it was a had a while. Yes. We did have a bit of a conversation about it, but yeah. But anyway, I I have thought about maybe starting that process. Is there yes.\n\nSo I just I'd like to sort of find out how I go go about making a start on that. Well, I was busy. Yeah. Yeah. Yeah.\n\nProbably well, I was kinda thinking, like, I was sort of heading towards the end of the year, but then the end of the year is nearly here. Yeah. Yeah. Yeah. So is that is that even a possibility to start that process?\n\nYep. Yay. Yep. Yep. Yeah.\n\nThat'd be great. Thanks. No. No. Not I'm not too sure.\n\nI think so. Probably is, but I'm just so tired right now. I just don't stop. Well, I've got someone building a fence doing a fence for me, and I've had to help. I'm not offensive by any means.\n\nSo I've been out there watering holes and playing in the dirt and oh gosh. And it does my brain in because I'm tired. Makes me tired up. Makes me even more tired watching them do the I am yeah. Well, it's family members.\n\nSo, you know, we do little deals. You know? Come on. So but anyhow oh, gosh. No.\n\nWon't be finished for a couple of days. Anyway, I've gotta make I've gotta battle through it. Trying to keep dogs in the yard and all sorts of things. Gosh. That's what happens when you got multiples and you pull all the fences down around the property.\n\nYou gotta maintain them. Anyhow, alright. Well, yeah, there may be other things I need to talk about, but, you know, just to see I'd I'd like to just see how we're how the investments are going and all that sort of stuff and see what progress it's made as as well. Yeah. Yep.\n\nYep. Yeah. Yeah. Because I'd like to see if there's been any growth, you know, like because that's the whole idea of doing it like this is to grow your super. So yeah.\n\nYep. Yep. Yep. That'd be great. Okay.\n\nThat's okay. Thank you for calling. Yes. I'm here. Okay, Dawn.\n\nThank you very much. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.03425081446766853},{"text":"Janette speaking.","start":1.76,"end":2.74,"sentiment":"neutral","sentiment_score":0.03273036703467369},{"text":"Oh, I'm good.","start":8.4,"end":8.96,"sentiment":"positive","sentiment_score":0.4127551515897115},{"text":"Thanks.","start":8.96,"end":9.36,"sentiment":"positive","sentiment_score":0.6404940485954285},{"text":"How are you?","start":9.36,"end":10.179999,"sentiment":"positive","sentiment_score":0.37774208188056946}],"sentiment":"neutral","sentiment_score":0.3111697297543287,"num_words":10,"start":1.28,"end":10.179999},{"sentences":[{"text":"Yeah.","start":20.295,"end":20.535,"sentiment":"neutral","sentiment_score":0.06697335839271545},{"text":"Sure.","start":20.535,"end":21.035,"sentiment":"neutral","sentiment_score":0.2028266191482544},{"text":"It's Jeanette 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stop.","start":223.125,"end":224.245,"sentiment":"neutral","sentiment_score":-0.32632214576005936},{"text":"Well, I've got someone building a fence doing a fence for me, and I've had to help.","start":224.245,"end":228.025,"sentiment":"neutral","sentiment_score":-0.07155849959920435},{"text":"I'm not offensive by any means.","start":228.405,"end":230.165,"sentiment":"neutral","sentiment_score":-0.1021087517340978}],"sentiment":"neutral","sentiment_score":-0.18051693034477723,"num_words":39,"start":219.12999,"end":230.165},{"sentences":[{"text":"So I've been out there watering holes and playing in the dirt and oh gosh.","start":230.165,"end":235.685,"sentiment":"neutral","sentiment_score":-0.10725080867608389},{"text":"And it does my brain in because I'm tired.","start":235.685,"end":238.34999,"sentiment":"neutral","sentiment_score":-0.16831783619191912},{"text":"Makes me tired up.","start":238.34999,"end":239.47,"sentiment":"neutral","sentiment_score":-0.14154652133584023},{"text":"Makes me even more tired watching them do the I am yeah.","start":239.47,"end":246.59,"sentiment":"neutral","sentiment_score":-0.03787341628534099},{"text":"Well, it's family members.","start":246.59,"end":247.87,"sentiment":"neutral","sentiment_score":0.01686940062791109}],"sentiment":"neutral","sentiment_score":-0.0926548212300986,"num_words":44,"start":230.165,"end":247.87},{"sentences":[{"text":"So, you know, we do little deals.","start":247.87,"end":250.18999,"sentiment":"neutral","sentiment_score":0.1235533282160759},{"text":"You know?","start":250.18999,"end":250.59,"sentiment":"neutral","sentiment_score":0.06876935064792633},{"text":"Come on.","start":250.59,"end":251.32999,"sentiment":"neutral","sentiment_score":0.0682433731853962},{"text":"So but anyhow oh, gosh.","start":255.715,"end":260.755,"sentiment":"neutral","sentiment_score":-0.06146288551390171},{"text":"No.","start":260.755,"end":261.075,"sentiment":"neutral","sentiment_score":-0.28309643268585205}],"sentiment":"neutral","sentiment_score":0.03226399323081269,"num_words":17,"start":247.87,"end":261.075},{"sentences":[{"text":"Won't be finished for a couple of days.","start":261.075,"end":262.935,"sentiment":"neutral","sentiment_score":-0.19890890456736088},{"text":"Anyway, I've gotta make I've gotta battle through it.","start":263.315,"end":266.215,"sentiment":"neutral","sentiment_score":-0.14104209923081928},{"text":"Trying to keep dogs in the yard and all sorts of things.","start":266.50998,"end":269.15,"sentiment":"neutral","sentiment_score":-0.08867355684439342},{"text":"Gosh.","start":269.15,"end":269.65,"sentiment":"neutral","sentiment_score":-0.06645089387893677},{"text":"That's what happens when you got multiples and you pull all the fences down around the 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Dawn.","start":355.69,"end":356.33,"sentiment":"neutral","sentiment_score":0.33289624750614166}],"sentiment":"positive","sentiment_score":0.38652698560194537,"num_words":11,"start":344.675,"end":356.33},{"sentences":[{"text":"Thank you very much.","start":356.33,"end":357.47,"sentiment":"positive","sentiment_score":0.542175829410553},{"text":"Thank you.","start":358.73,"end":359.21,"sentiment":"positive","sentiment_score":0.7905113995075226},{"text":"Bye bye.","start":359.21,"end":359.87,"sentiment":"positive","sentiment_score":0.3861522972583771}],"sentiment":"positive","sentiment_score":0.5652538388967514,"num_words":8,"start":356.33,"end":359.87}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Janette speaking.\n\nChannel 0: Hi, Jeanette. This is Jenna here finding from Oakview Financial. How are you today?\n\nChannel 1: Oh, I'm good. Thanks. How are you?\n\nChannel 0: I'm well. Thank you. I'm well. Just before I go any further, I just need to let you know our calls are recorded for quality and coaching fee coaching purposes. Is that okay with you?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Wonderful. Thank you. And just to make sure that I'm speaking with the right person, can I just ask you to please confirm your full name, date of birth, and address, please?\n\nChannel 1: It's Jeanette Williamson. Thirty four sixty six. One Macoska Street, Bogobilla.\n\nChannel 0: Perfect. Thank you so much for that. I appreciate that. Jeanette, I was just phoning today just as a check-in courtesy call to see how you're traveling and if there's been any significant changes in your circumstances recently. So, yeah, just a basic check-in to see how you're going.\n\nChannel 1: Yeah. I'm sorry. Hold on. I had to pull up. I was driving.\n\nChannel 0: Oh, sorry. Did I\n\nChannel 1: You're\n\nChannel 0: caught\n\nChannel 1: alright.\n\nChannel 0: oh, sorry about that.\n\nChannel 1: Yes. Anyway, sorry. Can we start again?\n\nChannel 0: Of course. Sorry, Jeanette. It was just a a courtesy call just to touch base and see how you're traveling with everything, if there's any areas of advice that you're needing just to check-in, basically.\n\nChannel 1: No. I'm traveling alright. I have been considering transitioning to retirement.\n\nChannel 0: Yep.\n\nChannel 1: I did talk about this a while back with oh, forget his name.\n\nChannel 0: Was it Tommy?\n\nChannel 1: Tommy.\n\nChannel 0: Or\n\nChannel 1: That's\n\nChannel 0: Yeah.\n\nChannel 1: it.\n\nChannel 0: Yep.\n\nChannel 1: I was gonna say Freddie or Timmy or something, because I knew it was a had a while. Yes. We did have a bit of a conversation about it, but yeah. But anyway, I I have thought about maybe\n\nChannel 0: Mhmm.\n\nChannel 1: starting that process. Is there\n\nChannel 0: Okay.\n\nChannel 1: yes. So I just I'd like to sort of find out how I go go about making a start on that.\n\nChannel 0: Yep. That's fine. Have you got any time frame in mind? As\n\nChannel 1: Well,\n\nChannel 0: soon as possible? Or\n\nChannel 1: I was busy.\n\nChannel 0: It is, isn't it?\n\nChannel 1: Yeah. Yeah. Yeah. Probably well, I was kinda thinking, like, I was sort of heading towards the end of the year, but then the end of the year is\n\nChannel 0: It\n\nChannel 1: nearly\n\nChannel 0: is, isn't it?\n\nChannel 1: here.\n\nChannel 0: It's coming around so quickly.\n\nChannel 1: Yeah. Yeah. Yeah. So is that is that even a possibility to start\n\nChannel 0: What\n\nChannel 1: that process?\n\nChannel 0: I what I would do from here is I will speak to Tommy to let him know that we've talked about this and\n\nChannel 1: Yep.\n\nChannel 0: that you wanna start looking at that process. I\n\nChannel 1: Yay.\n\nChannel 0: will get a meeting arranged for that that conversation to occur,\n\nChannel 1: Yep.\n\nChannel 0: and Tommy can guide you through that process as your adviser. Would you\n\nChannel 1: Yep.\n\nChannel 0: like me to arrange that?\n\nChannel 1: Yeah. That'd be great. Thanks.\n\nChannel 0: Fantastic. No worries at all. Well, thanks. Is there anything else that was on your mind that you would need\n\nChannel 1: No.\n\nChannel 0: any assistance\n\nChannel 1: No.\n\nChannel 0: with?\n\nChannel 1: Not I'm not too sure. I think so. Probably is, but I'm just so tired right now. I just don't stop. Well, I've got someone building a fence doing a fence for me, and I've had to help.\n\nI'm not offensive\n\nChannel 0: Oh, no.\n\nChannel 1: by any means. So I've been out there watering holes and playing in the dirt and oh gosh. And it does my brain in because I'm tired.\n\nChannel 0: Oh, well,\n\nChannel 1: Makes me tired up.\n\nChannel 0: yeah.\n\nChannel 1: Makes me even more tired watching them do the\n\nChannel 0: Well, hopefully, you're getting a discount of some kind on your friends.\n\nChannel 1: I am yeah. Well, it's family members. So, you know,\n\nChannel 0: Oh,\n\nChannel 1: we\n\nChannel 0: nice.\n\nChannel 1: do little deals. You know? Come on.\n\nChannel 0: Yeah. Perfect. Alright. Well,\n\nChannel 1: So but anyhow\n\nChannel 0: hopefully, that doesn't last too much longer and it's nearly done\n\nChannel 1: oh, gosh. No. Won't be finished\n\nChannel 0: for you. No.\n\nChannel 1: for a couple of days. Anyway,\n\nChannel 0: Oh, no.\n\nChannel 1: I've gotta make I've gotta battle through it. Trying to keep dogs in the yard and all sorts of things. Gosh. That's what happens when you got multiples\n\nChannel 0: Oh,\n\nChannel 1: and\n\nChannel 0: yes.\n\nChannel 1: you pull\n\nChannel 0: Yes.\n\nChannel 1: all the fences down around the property. You\n\nChannel 0: Oh.\n\nChannel 1: gotta maintain them.\n\nChannel 0: Oh,\n\nChannel 1: Anyhow,\n\nChannel 0: nice.\n\nChannel 1: alright. Well, yeah, there may be other things I need to talk about, but, you know, just to see I'd I'd like to just see how we're how the investments are going and all that sort of stuff and see what progress it's made as as well.\n\nChannel 0: Of course. I\n\nChannel 1: Yeah.\n\nChannel 0: will, pass all that along and, get the appropriate, meeting arranged. And,\n\nChannel 1: Yep.\n\nChannel 0: Tommy,\n\nChannel 1: Yep.\n\nChannel 0: I'll be able to talk through that with you.\n\nChannel 1: Yeah. Yeah. Because I'd like to see if there's been any growth, you know, like\n\nChannel 0: Yeah. Of course.\n\nChannel 1: because that's the whole idea of doing it like this is to grow your super. So\n\nChannel 0: Yep. That's\n\nChannel 1: yeah.\n\nChannel 0: exactly right. Okay. Beautiful. Well, I will get that noted in the system,\n\nChannel 1: Yep.\n\nChannel 0: and someone will definitely be in contact with you shortly to\n\nChannel 1: Yep.\n\nChannel 0: arrange a time with Tommy.\n\nChannel 1: Yep. That'd be great.\n\nChannel 0: Fantastic. Well, thank you\n\nChannel 1: Okay.\n\nChannel 0: so much for your time this afternoon, Jeanette.\n\nChannel 1: That's okay. Thank you for calling.\n\nChannel 0: You're welcome. And I hope the fence is completed successfully ASAP.\n\nChannel 1: Yes. I'm here.\n\nChannel 0: Enjoy\n\nChannel 1: Okay,\n\nChannel 0: your afternoon.\n\nChannel 1: Dawn. Thank you very much.\n\nChannel 0: You're welcome. Bye.\n\nChannel 1: Thank you. Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.03425081446766853},{"text":"Janette speaking.","start":1.76,"end":2.74,"sentiment":"neutral","sentiment_score":0.03273036703467369}],"sentiment":"neutral","sentiment_score":0.033237182845671974,"channel":1,"num_words":3,"start":1.28,"end":2.74},{"sentences":[{"text":"Hi, Jeanette.","start":3.52,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.18963045626878738},{"text":"This is Jenna here finding from Oakview Financial.","start":4.3199997,"end":6.98,"sentiment":"neutral","sentiment_score":0.22920521348714828},{"text":"How are you today?","start":7.04,"end":8.02,"sentiment":"neutral","sentiment_score":0.26055508106946945}],"sentiment":"neutral","sentiment_score":0.2325087817651885,"channel":0,"num_words":14,"start":3.52,"end":8.02},{"sentences":[{"text":"Oh, I'm 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afternoon.","start":355.995,"end":356.53494,"sentiment":"positive","sentiment_score":0.3725600689649582}],"sentiment":"positive","sentiment_score":0.3725600689649582,"channel":0,"num_words":2,"start":355.995,"end":356.53494},{"sentences":[{"text":"Dawn.","start":356.09,"end":356.33,"sentiment":"neutral","sentiment_score":0.28557759523391724},{"text":"Thank you very much.","start":356.33,"end":357.47,"sentiment":"positive","sentiment_score":0.542175829410553}],"sentiment":"positive","sentiment_score":0.49085618257522584,"channel":1,"num_words":5,"start":356.09,"end":357.47},{"sentences":[{"text":"You're welcome.","start":357.73495,"end":358.53494,"sentiment":"positive","sentiment_score":0.7429689466953278},{"text":"Bye.","start":358.53494,"end":359.03494,"sentiment":"positive","sentiment_score":0.5474703311920166}],"sentiment":"positive","sentiment_score":0.6778027415275574,"channel":0,"num_words":3,"start":357.73495,"end":359.03494},{"sentences":[{"text":"Thank you.","start":358.73,"end":359.21,"sentiment":"positive","sentiment_score":0.7905113995075226},{"text":"Bye bye.","start":359.21,"end":359.87,"sentiment":"positive","sentiment_score":0.3861522972583771}],"sentiment":"positive","sentiment_score":0.5883318483829498,"channel":1,"num_words":4,"start":358.73,"end":359.87},{"sentences":[{"text":"Bye.","start":360.13495,"end":360.63495,"sentiment":"neutral","sentiment_score":-0.08994041383266449}],"sentiment":"neutral","sentiment_score":-0.08994041383266449,"channel":0,"num_words":1,"start":360.13495,"end":360.63495}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls a customer named Jeanette to check in and see if there have been any significant changes in her circumstances. The representative also asks about Jeanette's plans to transition to retirement and offers to arrange a meeting with her adviser. The conversation ends with the representative thanking Jeanette and promising to follow up with her soon."},"intents":{"segments":[{"text":"Jeanette, I was just phoning today just as a check-in courtesy call to see how you're traveling and if there's been any significant changes in your circumstances recently. So, yeah, just a basic check-in to see how you're going. Yeah.","start_word":114,"end_word":153,"intents":[{"intent":"Check-in","confidence_score":0.4881629}]},{"text":"I'm traveling alright. I have been considering transitioning to retirement. Yep.","start_word":220,"end_word":230,"intents":[{"intent":"Discuss retirement transition","confidence_score":0.45486394}]},{"text":"But anyway, I I have thought about maybe Mhmm. starting that process. Is there Okay. yes. So I just I'd like to sort of find out how I go go about making a start on that. Yep.","start_word":285,"end_word":321,"intents":[{"intent":"Start process","confidence_score":0.8540487}]},{"text":"will get a meeting arranged for that that conversation to occur, Yep. and Tommy can guide you through that process as your adviser. Would you Yep. like me to arrange that? Yeah.","start_word":434,"end_word":465,"intents":[{"intent":"Arrange meeting","confidence_score":0.3605098}]},{"text":"Is there anything else that was on your mind that you would need No. any assistance No. with?","start_word":477,"end_word":494,"intents":[{"intent":"Get help","confidence_score":0.009353344}]},{"text":"Makes me even more tired watching them do the Well, hopefully, you're getting a discount of some kind on your friends. I am yeah.","start_word":572,"end_word":595,"intents":[{"intent":"Seek discount","confidence_score":0.027059484}]},{"text":"And I hope the fence is completed successfully ASAP. Yes.","start_word":865,"end_word":874,"intents":[{"intent":"Discuss fence completion and progress","confidence_score":0.003263365}]}]},"sentiments":{"segments":[{"text":"Hello. Janette speaking. Hi, Jeanette. This is Jenna here finding from Oakview Financial. How are you today?","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.1853395253419876},{"text":"Oh, I'm good. Thanks. How are you? I'm well. Thank you. I'm well.","start_word":17,"end_word":29,"sentiment":"positive","sentiment_score":0.41725027561187744},{"text":"Just before I go any further, I just need to let you know our calls are recorded for quality and coaching fee coaching purposes. Is that okay with you? Yeah. Sure.","start_word":30,"end_word":60,"sentiment":"neutral","sentiment_score":0.03744451329112053},{"text":"Wonderful. Thank you.","start_word":61,"end_word":63,"sentiment":"positive","sentiment_score":0.4603118896484375},{"text":"And just to make sure that I'm speaking with the right person, can I just ask you to please confirm your full name, date of birth, and address, please? It's Jeanette Williamson. Thirty four sixty six. One Macoska Street, Bogobilla.","start_word":64,"end_word":103,"sentiment":"neutral","sentiment_score":0.05840272828936577},{"text":"Perfect. Thank you so much for that. I appreciate that.","start_word":104,"end_word":113,"sentiment":"positive","sentiment_score":0.6578266024589539},{"text":"Jeanette, I was just phoning today just as a check-in courtesy call to see how you're traveling and if there's been any significant changes in your circumstances recently. So, yeah, just a basic check-in to see how you're going. Yeah. I'm sorry. Hold on. I had to pull up. I was driving. Oh, sorry. Did I You're caught alright. oh, sorry about that. Yes. Anyway, sorry. Can we start again? Of course. Sorry, Jeanette. It was just a a courtesy call just to touch base and see how you're traveling with everything, if there's any areas of advice that you're needing just to check-in, basically. No. I'm traveling alright. I have been considering transitioning to retirement. Yep. I did talk about this a while back with oh, forget his name. Was it Tommy? Tommy. Or That's Yeah. it. Yep. I was gonna say Freddie or Timmy or something, because I knew it was a had a while. Yes. We did have a bit of a conversation about it, but yeah. But anyway, I I have thought about maybe Mhmm. starting that process. Is there Okay. yes. So I just I'd like to sort of find out how I go go about making a start on that. Yep. That's fine. Have you got any time frame in mind? As Well, soon as possible? Or I was busy. It is, isn't it? Yeah. Yeah. Yeah. Probably well, I was kinda thinking, like, I was sort of heading towards the end of the year, but then the end of the year is It nearly is, isn't it? here. It's coming around so quickly. Yeah. Yeah. Yeah. So is that is that even a possibility to start What that process? I what I would do from here is I will speak to Tommy to let him know that we've talked about this and Yep. that you wanna start looking at that process. I Yay. will get a meeting arranged for that that conversation to occur, Yep. and Tommy can guide you through that process as your adviser. Would you Yep. like me to arrange that? Yeah.","start_word":114,"end_word":465,"sentiment":"neutral","sentiment_score":0.036311406083934177},{"text":"That'd be great. Thanks. Fantastic. No worries at all.","start_word":466,"end_word":474,"sentiment":"positive","sentiment_score":0.5624377131462097},{"text":"Well, thanks. Is there anything else that was on your mind that you would need No. any assistance No. with? Not I'm not too sure. I think so.","start_word":475,"end_word":502,"sentiment":"neutral","sentiment_score":-0.009514637291431429},{"text":"Probably is, but I'm just so tired right now.","start_word":503,"end_word":511,"sentiment":"negative","sentiment_score":-0.36656245589256287},{"text":"I just don't stop. Well, I've got someone building a fence doing a fence for me, and I've had to help. I'm not offensive Oh, no. by any means. So I've been out there watering holes and playing in the dirt and oh gosh. And it does my brain in because I'm tired. Oh, well, Makes me tired up. yeah. Makes me even more tired watching them do the Well, hopefully, you're getting a discount of some kind on your friends. I am yeah. Well, it's family members. So, you know, Oh, we nice. do little deals. You know? Come on. Yeah.","start_word":512,"end_word":613,"sentiment":"neutral","sentiment_score":-0.047152839601039886},{"text":"Perfect.","start_word":614,"end_word":614,"sentiment":"positive","sentiment_score":0.46286097168922424},{"text":"Alright. Well, So but anyhow hopefully, that doesn't last too much longer and it's nearly done oh, gosh. No. Won't be finished for you. No. for a couple of days. Anyway, Oh, no. I've gotta make I've gotta battle through it. Trying to keep dogs in the yard and all sorts of things. Gosh. That's what happens when you got multiples Oh, and yes. you pull Yes. all the fences down around the property. You Oh. gotta maintain them. Oh, Anyhow, nice. alright. Well, yeah, there may be other things I need to talk about, but, you know, just to see I'd I'd like to just see how we're how the investments are going and all that sort of stuff and see what progress it's made as as well. Of course. I Yeah. will, pass all that along and, get the appropriate, meeting arranged. And, Yep. Tommy, Yep. I'll be able to talk through that with you. Yeah. Yeah. Because I'd like to see if there's been any growth, you know, like Yeah. Of course. because that's the whole idea of doing it like this is to grow your super. So Yep. That's yeah. exactly right. Okay.","start_word":615,"end_word":811,"sentiment":"neutral","sentiment_score":-0.008244427852332592},{"text":"Beautiful.","start_word":812,"end_word":812,"sentiment":"positive","sentiment_score":0.3391386866569519},{"text":"Well, I will get that noted in the system, Yep. and someone will definitely be in contact with you shortly to Yep. arrange a time with Tommy. Yep.","start_word":813,"end_word":840,"sentiment":"neutral","sentiment_score":0.14296205341815948},{"text":"That'd be great. Fantastic. Well, thank you Okay. so much for your time this afternoon, Jeanette.","start_word":841,"end_word":856,"sentiment":"positive","sentiment_score":0.46825110912323},{"text":"That's okay.","start_word":857,"end_word":858,"sentiment":"neutral","sentiment_score":0.3296806812286377},{"text":"Thank you for calling. You're welcome.","start_word":859,"end_word":864,"sentiment":"positive","sentiment_score":0.48813396692276},{"text":"And I hope the fence is completed successfully ASAP. Yes. I'm here.","start_word":865,"end_word":876,"sentiment":"neutral","sentiment_score":0.2955719232559204},{"text":"Enjoy Okay, your afternoon.","start_word":877,"end_word":880,"sentiment":"positive","sentiment_score":0.37326329946517944},{"text":"Dawn.","start_word":881,"end_word":881,"sentiment":"neutral","sentiment_score":0.28557759523391724},{"text":"Thank you very much. You're welcome. Bye. Thank you. Bye bye.","start_word":882,"end_word":892,"sentiment":"positive","sentiment_score":0.5960407798940485},{"text":"Bye.","start_word":893,"end_word":893,"sentiment":"neutral","sentiment_score":0.19657652080059052}],"average":{"sentiment":"neutral","sentiment_score":0.06609659966664927}}}}