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I've been trying to, hold I mean, get a hold of you regarding your I'm sorry. Just give me one second. I'm so sorry about your account. So when the last time we spoke, it was about upgrading your service and also I also promised an email confirmation. However, when we sent an email, actually, the email was bounced back to us, so there was a problem with your email. For your account security, could you verify the email that should be associated on the account, please? So that mhmm. Mhmm. Mhmm. Alright. Okay. Yes. Thank you. I've got here the same email, Susan. And if I may ask if you key I mean, you receive an email from Airtel with this email address? Do you receive an email from to this email from Airtel? Well, I haven't sent you anything today, but I've actually sent you an email before. I just mhmm. Monday. Yeah. Okay. Just give me one second. Let me go ahead and confirm this as well. Just want to make sure that the email. One second, please. Monday. Hold in. Is it about regarding your upgraded plan? Oh, so you received that. It's weird because we are trying to send you an email. However, the email got bounced back to us telling us that there is a problem with the recipient's email address. So I just wanted to follow you follow-up with you if, in any case, that we have to update our your account on our end. If that if it'll be possible right now, Susan, if I have your if I get you a good time, may I send a test email to make sure that you'll be receiving my email right now? Thank you so much. Mhmm. That's correct. Thank you so much for confirming that. I'll just put a note put a subject test email. Yeah. So that you're still on the call list. And in any case that you will be receiving this, I'll take note of in your account that your email address is all good and working. I just put a subject email or, that's right. Test email. And let me confirm once it has been sent. Well, this is only my concern. I'm so sorry, Susan, that you had to call me today. I just want to make sure that everything is updated on our end so that if in any case mhmm. Thank you. So that if we need to send you an email, everything is properly working. Did you receive an email yet for me? Okay. Maybe it's just on its way, but it's been here in my sent items. By the way, while sorry. Go ahead. Yeah. It's been sent on my end. It was sent to me. The receipt, it's 03:55PM. Okay. So maybe it's still on its way, but while we are waiting for that email, if I may ask now how's your Internet connection right now with the upgraded plan? Mhmm. That's good to hear. Okay. Got it. So alright. So well, thank you so much for confirming. I've already verified your email address. Everything is fine. So we will still you be using this email since I confirmed that there is no problem with this email address. And also, I've already sent you the email with the discounted price from October to December. And as is with the discounted price, which is $85. Mhmm. Alright. What else did I miss? Okay. And, again, I really do apologize. If so uh-huh. Thank you so much for for ringing me back, Susan. So if thank you. So if in any case that you need further assistance regarding with your account or your Internet service, please don't hate to hesitate to call us, and we'll be more than happy to assist you. Alright? Thank you so much, Suzanne. Enjoy the rest of your day. Goodbye for now. 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Good afternoon. My name is Mary from Airtel accounts department. I believe I'm speaking with Suzanne. Hi, Suzanne.\n\nHow are you doing today? No worries, Susan. I've been trying to, hold I mean, get a hold of you regarding your I'm sorry. Just give me one second. I'm so sorry about your account.\n\nSo when the last time we spoke, it was about upgrading your service and also I also promised an email confirmation. However, when we sent an email, actually, the email was bounced back to us, so there was a problem with your email. For your account security, could you verify the email that should be associated on the account, please? So that mhmm. Mhmm.\n\nMhmm. Alright. Okay. Yes. Thank you.\n\nI've got here the same email, Susan. And if I may ask if you key I mean, you receive an email from Airtel with this email address? Do you receive an email from to this email from Airtel? Well, I haven't sent you anything today, but I've actually sent you an email before. I just mhmm.\n\nMonday. Yeah. Okay. Just give me one second. Let me go ahead and confirm this as well.\n\nJust want to make sure that the email. One second, please. Monday. Hold in. Is it about regarding your upgraded plan?\n\nOh, so you received that. It's weird because we are trying to send you an email. However, the email got bounced back to us telling us that there is a problem with the recipient's email address. So I just wanted to follow you follow-up with you if, in any case, that we have to update our your account on our end. If that if it'll be possible right now, Susan, if I have your if I get you a good time, may I send a test email to make sure that you'll be receiving my email right now?\n\nThank you so much. Mhmm. That's correct. Thank you so much for confirming that. I'll just put a note put a subject test email.\n\nYeah. So that you're still on the call list. And in any case that you will be receiving this, I'll take note of in your account that your email address is all good and working. I just put a subject email or, that's right. Test email.\n\nAnd let me confirm once it has been sent. Well, this is only my concern. I'm so sorry, Susan, that you had to call me today. I just want to make sure that everything is updated on our end so that if in any case mhmm. Thank you.\n\nSo that if we need to send you an email, everything is properly working. Did you receive an email yet for me? Okay. Maybe it's just on its way, but it's been here in my sent items. By the way, while sorry.\n\nGo ahead. Yeah. It's been sent on my end. It was sent to me. The receipt, it's 03:55PM.\n\nOkay. So maybe it's still on its way, but while we are waiting for that email, if I may ask now how's your Internet connection right now with the upgraded plan? Mhmm. That's good to hear. Okay.\n\nGot it. So alright. So well, thank you so much for confirming. I've already verified your email address. Everything is fine.\n\nSo we will still you be using this email since I confirmed that there is no problem with this email address. And also, I've already sent you the email with the discounted price from October to December. And as is with the discounted price, which is $85. Mhmm. Alright.\n\nWhat else did I miss? Okay. And, again, I really do apologize. If so uh-huh. Thank you so much for for ringing me back, Susan.\n\nSo if thank you. So if in any case that you need further assistance regarding with your account or your Internet service, please don't hate to hesitate to call us, and we'll be more than happy to assist you. Alright? Thank you so much, Suzanne. Enjoy the rest of your day.\n\nGoodbye for now. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.09595009684562684},{"text":"Good afternoon.","start":2.96,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.2706754580140114},{"text":"My name is Mary from Airtel accounts department.","start":3.84,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.1891469843685627},{"text":"I believe I'm speaking with Suzanne.","start":6.48,"end":8.34,"sentiment":"neutral","sentiment_score":0.11905362581213315},{"text":"Hi, Suzanne.","start":10.96,"end":11.759999,"sentiment":"neutral","sentiment_score":0.28245873749256134}],"sentiment":"neutral","sentiment_score":0.18051137461474068,"num_words":19,"start":2.56,"end":11.759999},{"sentences":[{"text":"How are you doing today?","start":11.759999,"end":13.059999,"sentiment":"positive","sentiment_score":0.3931537210941315},{"text":"No worries, Susan.","start":16.675,"end":17.635,"sentiment":"neutral","sentiment_score":-0.0022511978944142665},{"text":"I've been trying to, hold I mean, get a hold of you regarding your I'm sorry.","start":17.635,"end":23.634998,"sentiment":"neutral","sentiment_score":-0.1166820612270385},{"text":"Just give me one second.","start":23.634998,"end":24.775,"sentiment":"neutral","sentiment_score":-0.11667511016130447},{"text":"I'm so sorry about your account.","start":26.675,"end":29.575,"sentiment":"neutral","sentiment_score":-0.21101528157790503}],"sentiment":"neutral","sentiment_score":-0.05021043451769011,"num_words":35,"start":11.759999,"end":29.575},{"sentences":[{"text":"So when the last time we spoke, it was about upgrading your service and also I also promised an email confirmation.","start":29.92,"end":41.7,"sentiment":"neutral","sentiment_score":-0.11707533026734988},{"text":"However, when we sent an email, actually, the email was bounced back to us, so there was a problem with your email.","start":42.0,"end":50.765,"sentiment":"negative","sentiment_score":-0.43335494128140534},{"text":"For your account security, could you verify the email that should be associated on the account, please?","start":54.505,"end":60.04,"sentiment":"neutral","sentiment_score":-0.030804064124822617},{"text":"So that mhmm.","start":60.82,"end":62.84,"sentiment":"neutral","sentiment_score":0.004140832306196292},{"text":"Mhmm.","start":65.86,"end":66.36,"sentiment":"neutral","sentiment_score":0.000939009478315711}],"sentiment":"neutral","sentiment_score":-0.19535465980516165,"num_words":64,"start":29.92,"end":66.36},{"sentences":[{"text":"Mhmm.","start":68.295,"end":68.795,"sentiment":"neutral","sentiment_score":-0.0007398738525807858},{"text":"Alright.","start":70.855,"end":71.355,"sentiment":"neutral","sentiment_score":0.007698660716414452},{"text":"Okay.","start":73.975,"end":74.475,"sentiment":"neutral","sentiment_score":0.01861310936510563},{"text":"Yes.","start":78.295,"end":78.795,"sentiment":"neutral","sentiment_score":0.08538811653852463},{"text":"Thank you.","start":79.815,"end":80.615,"sentiment":"neutral","sentiment_score":0.2983167916536331}],"sentiment":"neutral","sentiment_score":0.11793226601245503,"num_words":6,"start":68.295,"end":80.615},{"sentences":[{"text":"I've got here the same email, Susan.","start":80.615,"end":82.715,"sentiment":"neutral","sentiment_score":0.12331086503607887},{"text":"And if I may ask if you key I mean, you receive an email from Airtel with this email address?","start":84.23,"end":93.85,"sentiment":"neutral","sentiment_score":0.03352834917604923},{"text":"Do you receive an email from to this email from Airtel?","start":95.83,"end":99.505,"sentiment":"neutral","sentiment_score":-0.013063171539794315},{"text":"Well, I haven't sent you anything today, but I've actually sent you an email before.","start":105.165,"end":113.229996,"sentiment":"neutral","sentiment_score":-0.08415322403113047},{"text":"I just mhmm.","start":113.61,"end":115.15,"sentiment":"neutral","sentiment_score":-0.04719070096810659}],"sentiment":"neutral","sentiment_score":-0.0002468269917049578,"num_words":56,"start":80.615,"end":115.15},{"sentences":[{"text":"Monday.","start":120.89,"end":121.39,"sentiment":"neutral","sentiment_score":-0.013034877367317677},{"text":"Yeah.","start":128.675,"end":129.175,"sentiment":"neutral","sentiment_score":0.0070959338918328285},{"text":"Okay.","start":134.675,"end":135.175,"sentiment":"neutral","sentiment_score":0.0918339267373085},{"text":"Just give me one second.","start":138.51999,"end":139.64,"sentiment":"neutral","sentiment_score":0.18741882741451263},{"text":"Let me go ahead and confirm this as well.","start":139.64,"end":142.7,"sentiment":"neutral","sentiment_score":0.15205870072046915}],"sentiment":"neutral","sentiment_score":0.14067749569521232,"num_words":17,"start":120.89,"end":142.7},{"sentences":[{"text":"Just want to make sure that the email.","start":143.07999,"end":145.57999,"sentiment":"neutral","sentiment_score":0.08522823778912425},{"text":"One second, please.","start":153.115,"end":154.495,"sentiment":"neutral","sentiment_score":0.017798562223712604},{"text":"Monday.","start":164.66,"end":165.16,"sentiment":"neutral","sentiment_score":0.005123283714056015},{"text":"Hold in.","start":166.02,"end":166.92001,"sentiment":"neutral","sentiment_score":0.0003799162805080414},{"text":"Is it about regarding your upgraded plan?","start":168.66,"end":174.92001,"sentiment":"neutral","sentiment_score":0.00445302642349686}],"sentiment":"neutral","sentiment_score":0.0367750423916039,"num_words":21,"start":143.07999,"end":174.92001},{"sentences":[{"text":"Oh, so you received that.","start":176.74,"end":178.6,"sentiment":"neutral","sentiment_score":-0.024602990970015524},{"text":"It's weird because we are trying to send you an email.","start":178.905,"end":182.025,"sentiment":"neutral","sentiment_score":-0.21156456795605746},{"text":"However, the email got bounced back to us telling us that there is a problem with the recipient's email address.","start":182.025,"end":190.125,"sentiment":"negative","sentiment_score":-0.49035428166389466},{"text":"So I just wanted to follow you follow-up with you if, in any case, that we have to update our your account on our end.","start":190.50499,"end":200.55,"sentiment":"neutral","sentiment_score":-0.09608742670156062},{"text":"If that if it'll be possible right now, Susan, if I have your if I get you a good time, may I send a test email to make sure that you'll be receiving my email right now?","start":201.01,"end":213.685,"sentiment":"neutral","sentiment_score":0.11796395510837838}],"sentiment":"neutral","sentiment_score":-0.10504928738952671,"num_words":98,"start":176.74,"end":213.685},{"sentences":[{"text":"Thank you so much.","start":215.50499,"end":216.885,"sentiment":"positive","sentiment_score":0.7599011808633804},{"text":"Mhmm.","start":223.93999,"end":224.43999,"sentiment":"neutral","sentiment_score":0.03918714076280594},{"text":"That's correct.","start":241.335,"end":241.975,"sentiment":"neutral","sentiment_score":0.2471090406179428},{"text":"Thank you so much for confirming that.","start":241.975,"end":244.395,"sentiment":"positive","sentiment_score":0.7461159399577549},{"text":"I'll just put a note put a subject test email.","start":245.83,"end":250.01,"sentiment":"positive","sentiment_score":0.38581658601760865}],"sentiment":"positive","sentiment_score":0.5272494743888577,"num_words":24,"start":215.50499,"end":250.01},{"sentences":[{"text":"Yeah.","start":256.31,"end":256.81,"sentiment":"neutral","sentiment_score":0.14419718086719513},{"text":"So that you're still on the call list.","start":256.87,"end":258.47,"sentiment":"neutral","sentiment_score":0.2222298588603735},{"text":"And in any case that you will be receiving this, I'll take note of in your account that your email address is all good and working.","start":258.47,"end":266.245,"sentiment":"positive","sentiment_score":0.3494537633198958},{"text":"I just put a subject email or, that's right.","start":292.215,"end":296.215,"sentiment":"neutral","sentiment_score":0.08107338928514057},{"text":"Test email.","start":296.215,"end":297.115,"sentiment":"neutral","sentiment_score":0.07960361987352371}],"sentiment":"neutral","sentiment_score":0.2586239487256693,"num_words":46,"start":256.31,"end":297.115},{"sentences":[{"text":"And let me confirm once it has been sent.","start":298.055,"end":301.91498,"sentiment":"neutral","sentiment_score":0.09297838889890248},{"text":"Well, this is only my concern.","start":305.4,"end":307.1,"sentiment":"neutral","sentiment_score":-0.09203454355398814},{"text":"I'm so sorry, Susan, that you had to call me today.","start":307.16,"end":312.06,"sentiment":"neutral","sentiment_score":-0.21670802479440515},{"text":"I just want to make sure that everything is updated on our end so that if in any case mhmm.","start":312.91998,"end":319.985,"sentiment":"neutral","sentiment_score":-0.041918875294504686},{"text":"Thank you.","start":319.985,"end":320.465,"sentiment":"neutral","sentiment_score":0.2348194196820259}],"sentiment":"neutral","sentiment_score":-0.05141518126038136,"num_words":48,"start":298.055,"end":320.465},{"sentences":[{"text":"So that if we need to send you an email, everything is properly working.","start":320.465,"end":324.805,"sentiment":"neutral","sentiment_score":0.16792806770120347},{"text":"Did you receive an email yet for me?","start":326.945,"end":329.365,"sentiment":"neutral","sentiment_score":-0.0005780218634754419},{"text":"Okay.","start":331.665,"end":332.165,"sentiment":"neutral","sentiment_score":-0.06310057640075684},{"text":"Maybe it's just on its way, but it's been here in my sent items.","start":333.105,"end":340.15,"sentiment":"neutral","sentiment_score":-0.0012800757956158905},{"text":"By the way, while sorry.","start":341.72998,"end":346.12997,"sentiment":"neutral","sentiment_score":0.03696117922663689}],"sentiment":"neutral","sentiment_score":0.05833697694054406,"num_words":42,"start":320.465,"end":346.12997},{"sentences":[{"text":"Go ahead.","start":346.12997,"end":346.78998,"sentiment":"neutral","sentiment_score":-0.0057007987052202225},{"text":"Yeah.","start":349.815,"end":350.135,"sentiment":"neutral","sentiment_score":0.035572350025177},{"text":"It's been sent on my end.","start":350.135,"end":351.655,"sentiment":"neutral","sentiment_score":0.05243330697218577},{"text":"It was sent to me.","start":351.655,"end":353.11502,"sentiment":"neutral","sentiment_score":0.0547491505742073},{"text":"The receipt, it's 03:55PM.","start":353.33502,"end":357.995,"sentiment":"neutral","sentiment_score":0.04612315259873867}],"sentiment":"neutral","sentiment_score":0.0442782754285468,"num_words":18,"start":346.12997,"end":357.995},{"sentences":[{"text":"Okay.","start":363.26,"end":363.66,"sentiment":"neutral","sentiment_score":0.01330970786511898},{"text":"So maybe it's still on its way, but while we are waiting for that email, if I may ask now how's your Internet connection right now with the upgraded plan?","start":363.66,"end":373.28,"sentiment":"neutral","sentiment_score":0.03340502250939607},{"text":"Mhmm.","start":377.66498,"end":378.16498,"sentiment":"neutral","sentiment_score":0.16997836530208588},{"text":"That's good to hear.","start":378.225,"end":379.44498,"sentiment":"neutral","sentiment_score":0.31589261442422867},{"text":"Okay.","start":387.025,"end":387.525,"sentiment":"neutral","sentiment_score":0.09607825428247452}],"sentiment":"neutral","sentiment_score":0.06878614757914801,"num_words":37,"start":363.26,"end":387.525},{"sentences":[{"text":"Got it.","start":387.585,"end":388.145,"sentiment":"neutral","sentiment_score":0.1254563182592392},{"text":"So alright.","start":388.145,"end":389.82,"sentiment":"neutral","sentiment_score":0.21355662494897842},{"text":"So well, thank you so much for confirming.","start":389.82,"end":391.68,"sentiment":"positive","sentiment_score":0.5975830368697643},{"text":"I've already verified your email address.","start":392.38,"end":395.34,"sentiment":"neutral","sentiment_score":0.2673146103819211},{"text":"Everything is fine.","start":395.34,"end":396.38,"sentiment":"positive","sentiment_score":0.4118545353412628}],"sentiment":"positive","sentiment_score":0.39514959284237455,"num_words":21,"start":387.585,"end":396.38},{"sentences":[{"text":"So we will still you be using this email since I confirmed that there is no problem with this email address.","start":396.38,"end":402.96,"sentiment":"positive","sentiment_score":0.41278220358349027},{"text":"And also, I've already sent you the email with the discounted price from October to December.","start":403.26,"end":413.285,"sentiment":"neutral","sentiment_score":0.13331278832629323},{"text":"And as is with the discounted price, which is $85.","start":414.625,"end":420.47,"sentiment":"neutral","sentiment_score":0.06848467439413071},{"text":"Mhmm.","start":422.28998,"end":422.78998,"sentiment":"neutral","sentiment_score":0.019267214462161064},{"text":"Alright.","start":423.81,"end":424.28998,"sentiment":"neutral","sentiment_score":0.041825197637081146}],"sentiment":"neutral","sentiment_score":0.2356606131533579,"num_words":49,"start":396.38,"end":424.28998},{"sentences":[{"text":"What else did I miss?","start":424.28998,"end":425.59,"sentiment":"neutral","sentiment_score":-0.033141227811574935},{"text":"Okay.","start":426.12997,"end":426.62997,"sentiment":"neutral","sentiment_score":-0.0029708854854106903},{"text":"And, again, I really do apologize.","start":426.69,"end":428.55,"sentiment":"neutral","sentiment_score":-0.09154709180196126},{"text":"If so uh-huh.","start":428.93,"end":434.345,"sentiment":"neutral","sentiment_score":-0.002899197240670522},{"text":"Thank you so much for for ringing me back, Susan.","start":434.345,"end":439.625,"sentiment":"neutral","sentiment_score":0.2743585631251335}],"sentiment":"neutral","sentiment_score":0.08067713856697083,"num_words":25,"start":424.28998,"end":439.625},{"sentences":[{"text":"So if thank you.","start":439.625,"end":441.145,"sentiment":"neutral","sentiment_score":0.27173150330781937},{"text":"So if in any case that you need further assistance regarding with your account or your Internet service, please don't hate to hesitate to call us, and we'll be more than happy to assist you.","start":441.145,"end":451.8,"sentiment":"neutral","sentiment_score":0.1828427946993283},{"text":"Alright?","start":451.8,"end":452.3,"sentiment":"neutral","sentiment_score":0.18297502398490903},{"text":"Thank you so much, Suzanne.","start":455.87692,"end":457.07693,"sentiment":"positive","sentiment_score":0.572442626953125},{"text":"Enjoy the rest of your day.","start":457.07693,"end":458.19693,"sentiment":"positive","sentiment_score":0.6457476814587911}],"sentiment":"neutral","sentiment_score":0.282472511278648,"num_words":51,"start":439.625,"end":458.19693},{"sentences":[{"text":"Goodbye for now.","start":458.19693,"end":459.25693,"sentiment":"neutral","sentiment_score":0.2879023353258769},{"text":"Bye bye.","start":461.15692,"end":461.89694,"sentiment":"neutral","sentiment_score":0.026260107755661004}],"sentiment":"neutral","sentiment_score":0.18324544429779052,"num_words":5,"start":458.19693,"end":461.89694}]}}]},{"alternatives":[{"transcript":"Hello? Hi. Not too bad. Sorry I missed your call this morning. Okay. Mhmm. Oh, so what email do you have? Okay. So it's suey oh, so it's suey, s u e y, six nine underscore nine six two @msn.com. Mhmm. Hang on. I'll just check. What today? Well, I didn't I haven't sent you anything today. Last yeah. The last one was Monday where it says, Is your name Mary Nell? Yeah. Yeah. So that one I got on Monday. Yeah. That's sweet. Yeah. That email's right, what you sent the other day of mine. The Internet service. Yeah. Yeah. It's fine. Yeah. Because the last one here, like, I've got the one that you sent me on Monday, which was around 06:56PM on my side, yeah, on the twenty eighth, and that's the actual my that's my email. And your email is marynel, so m a r y n e l, at airtel dot net dot a u. Mhmm. Are you gonna send me one now? Mhmm. Yeah. No. That's Mhmm. No. Not yet. So you it's been sent. So it's been sent so it's been sent from your end? K. Yeah. I haven't received nothing yet. Mhmm. Yeah. I think it's been alright, to be honest. Yeah. Yeah. Yeah. It's it's it's been oh, yeah. I got it. Test email. Yeah. Mhmm. Mhmm. Mhmm. Yeah. Yeah. Yeah. Yes. Mhmm. Yeah. I thought all that. No. That's fine. I'm you've been great anyway, so it's all good. No. That's fine. Mhmm. Not a problem. Thank you so much for all your help. Okay? You too. 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Hi. Not too bad. Sorry I missed your call this morning. Okay.\n\nMhmm. Oh, so what email do you have? Okay. So it's suey oh, so it's suey, s u e y, six nine underscore nine six two @msn.com. Mhmm.\n\nHang on. I'll just check. What today? Well, I didn't I haven't sent you anything today. Last yeah.\n\nThe last one was Monday where it says, Is your name Mary Nell? Yeah. Yeah. So that one I got on Monday. Yeah.\n\nThat's sweet. Yeah. That email's right, what you sent the other day of mine. The Internet service. Yeah.\n\nYeah. It's fine. Yeah. Because the last one here, like, I've got the one that you sent me on Monday, which was around 06:56PM on my side, yeah, on the twenty eighth, and that's the actual my that's my email. And your email is marynel, so m a r y n e l, at airtel dot net dot a u.\n\nMhmm. Are you gonna send me one now? Mhmm. Yeah. No.\n\nThat's Mhmm. No. Not yet. So you it's been sent. So it's been sent so it's been sent from your end?\n\nK. Yeah. I haven't received nothing yet. Mhmm. Yeah.\n\nI think it's been alright, to be honest. Yeah. Yeah. Yeah. It's it's it's been oh, yeah.\n\nI got it. Test email. Yeah. Mhmm. Mhmm.\n\nMhmm. Yeah. Yeah. Yeah. Yes.\n\nMhmm. Yeah. I thought all that. No. That's fine.\n\nI'm you've been great anyway, so it's all good. No. That's fine. Mhmm. Not a problem.\n\nThank you so much for all your help. Okay? You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.02459516748785973},{"text":"Hi.","start":12.974999,"end":13.214999,"sentiment":"neutral","sentiment_score":0.12680865824222565},{"text":"Not too bad.","start":13.214999,"end":14.014999,"sentiment":"neutral","sentiment_score":0.12684698402881622},{"text":"Sorry I missed your call this morning.","start":14.014999,"end":15.715,"sentiment":"neutral","sentiment_score":-0.01790916281087058},{"text":"Okay.","start":25.055,"end":25.555,"sentiment":"neutral","sentiment_score":-0.09173662215471268}],"sentiment":"neutral","sentiment_score":0.02421877046044056,"num_words":13,"start":1.28,"end":25.555},{"sentences":[{"text":"Mhmm.","start":28.57,"end":29.07,"sentiment":"neutral","sentiment_score":-0.16290366649627686},{"text":"Oh, so what email do you have?","start":50.864998,"end":53.045,"sentiment":"neutral","sentiment_score":-0.07542599631207329},{"text":"Okay.","start":60.26,"end":60.58,"sentiment":"neutral","sentiment_score":-0.008771967142820358},{"text":"So it's suey oh, so it's suey, s u e y, six nine underscore nine six two @msn.com.","start":60.58,"end":78.925,"sentiment":"neutral","sentiment_score":0.004976731608621776},{"text":"Mhmm.","start":94.53,"end":95.03,"sentiment":"neutral","sentiment_score":-0.002161678159609437}],"sentiment":"neutral","sentiment_score":-0.02186564703671528,"num_words":28,"start":28.57,"end":95.03},{"sentences":[{"text":"Hang on.","start":101.525,"end":102.085,"sentiment":"neutral","sentiment_score":-0.01125287776812911},{"text":"I'll just check.","start":102.085,"end":102.805,"sentiment":"neutral","sentiment_score":-0.0024065605054299035},{"text":"What today?","start":102.805,"end":103.625,"sentiment":"neutral","sentiment_score":0.000460856594145298},{"text":"Well, I didn't I haven't sent you anything today.","start":105.525,"end":107.945,"sentiment":"neutral","sentiment_score":-0.10864394075340694},{"text":"Last yeah.","start":113.22,"end":116.02,"sentiment":"neutral","sentiment_score":-0.04238175228238106}],"sentiment":"neutral","sentiment_score":-0.06063126084498233,"num_words":18,"start":101.525,"end":116.02},{"sentences":[{"text":"The last one was Monday where it says, Is your name Mary Nell?","start":116.02,"end":127.545,"sentiment":"neutral","sentiment_score":-0.012569411550290309},{"text":"Yeah.","start":129.765,"end":130.00499,"sentiment":"neutral","sentiment_score":0.013609543442726135},{"text":"Yeah.","start":130.00499,"end":130.245,"sentiment":"neutral","sentiment_score":0.01771712303161621},{"text":"So that one I got on Monday.","start":130.245,"end":132.105,"sentiment":"neutral","sentiment_score":0.024701332141246115},{"text":"Yeah.","start":136.08499,"end":136.325,"sentiment":"neutral","sentiment_score":0.14789843559265137}],"sentiment":"neutral","sentiment_score":0.0082057424739975,"num_words":23,"start":116.02,"end":136.325},{"sentences":[{"text":"That's sweet.","start":136.325,"end":137.14499,"sentiment":"neutral","sentiment_score":0.2993311583995819},{"text":"Yeah.","start":146.38,"end":146.62,"sentiment":"neutral","sentiment_score":0.05602959915995598},{"text":"That email's right, what you sent the other day of mine.","start":146.62,"end":155.535,"sentiment":"neutral","sentiment_score":0.03449795302003622},{"text":"The Internet service.","start":173.76,"end":174.9,"sentiment":"neutral","sentiment_score":0.01658548538883527},{"text":"Yeah.","start":175.36,"end":175.86,"sentiment":"neutral","sentiment_score":0.007647511549293995}],"sentiment":"neutral","sentiment_score":0.060642964827517666,"num_words":18,"start":136.325,"end":175.86},{"sentences":[{"text":"Yeah.","start":214.27501,"end":214.595,"sentiment":"neutral","sentiment_score":0.24068112671375275},{"text":"It's fine.","start":214.595,"end":215.41501,"sentiment":"positive","sentiment_score":0.3857360780239105},{"text":"Yeah.","start":218.435,"end":218.755,"sentiment":"neutral","sentiment_score":0.20920430123806},{"text":"Because the last one here, like, I've got the one that you sent me on Monday, which was around 06:56PM on my side, yeah, on the twenty eighth, and that's the actual my that's my email.","start":218.755,"end":231.76,"sentiment":"neutral","sentiment_score":0.08702752666754855},{"text":"And your email is marynel, so m a r y n e l, at airtel dot net dot a u.","start":232.29999,"end":239.115,"sentiment":"neutral","sentiment_score":0.06454311478883028}],"sentiment":"neutral","sentiment_score":0.09408684733013312,"num_words":60,"start":214.27501,"end":239.115},{"sentences":[{"text":"Mhmm.","start":250.85501,"end":251.35501,"sentiment":"neutral","sentiment_score":0.09691406041383745},{"text":"Are you gonna send me one now?","start":253.72,"end":255.34,"sentiment":"neutral","sentiment_score":0.07159913118396487},{"text":"Mhmm.","start":267.035,"end":267.535,"sentiment":"neutral","sentiment_score":0.0876983255147934},{"text":"Yeah.","start":317.75,"end":318.07,"sentiment":"neutral","sentiment_score":-0.02362576499581337},{"text":"No.","start":318.07,"end":318.23,"sentiment":"neutral","sentiment_score":-0.07449107617139816}],"sentiment":"neutral","sentiment_score":0.05342631482265212,"num_words":11,"start":250.85501,"end":318.23},{"sentences":[{"text":"That's Mhmm.","start":318.23,"end":329.745,"sentiment":"neutral","sentiment_score":-0.044606905430555344},{"text":"No.","start":329.745,"end":329.98502,"sentiment":"neutral","sentiment_score":-0.10562974214553832},{"text":"Not yet.","start":329.98502,"end":330.725,"sentiment":"neutral","sentiment_score":-0.10675688832998276},{"text":"So you it's been sent.","start":341.51,"end":343.05,"sentiment":"neutral","sentiment_score":0.04881918877363205},{"text":"So it's been sent so it's been sent from your end?","start":345.83,"end":349.05,"sentiment":"neutral","sentiment_score":-0.000784587369046428}],"sentiment":"neutral","sentiment_score":-0.008232945088474523,"num_words":21,"start":318.23,"end":349.05},{"sentences":[{"text":"K.","start":359.495,"end":359.995,"sentiment":"neutral","sentiment_score":0.01785346493124962},{"text":"Yeah.","start":360.535,"end":360.775,"sentiment":"neutral","sentiment_score":0.01244190428406},{"text":"I haven't received nothing yet.","start":360.775,"end":362.395,"sentiment":"neutral","sentiment_score":-0.09873413443565368},{"text":"Mhmm.","start":368.43002,"end":368.93002,"sentiment":"neutral","sentiment_score":0.016333958134055138},{"text":"Yeah.","start":374.35,"end":374.67,"sentiment":"neutral","sentiment_score":0.07597417384386063}],"sentiment":"neutral","sentiment_score":-0.04122968566500478,"num_words":9,"start":359.495,"end":374.67},{"sentences":[{"text":"I think it's been alright, to be honest.","start":374.67,"end":376.85,"sentiment":"neutral","sentiment_score":0.13560333102941513},{"text":"Yeah.","start":378.91,"end":379.41,"sentiment":"neutral","sentiment_score":0.25726574659347534},{"text":"Yeah.","start":382.885,"end":383.125,"sentiment":"neutral","sentiment_score":0.14840862154960632},{"text":"Yeah.","start":383.125,"end":383.365,"sentiment":"neutral","sentiment_score":0.11033782362937929},{"text":"It's it's it's been oh, yeah.","start":383.365,"end":385.445,"sentiment":"neutral","sentiment_score":0.11624874795476596}],"sentiment":"neutral","sentiment_score":0.13519596045508103,"num_words":17,"start":374.67,"end":385.445},{"sentences":[{"text":"I got it.","start":385.445,"end":386.085,"sentiment":"neutral","sentiment_score":0.11895685394605},{"text":"Test 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thought all that.","start":424.37,"end":425.43,"sentiment":"neutral","sentiment_score":-0.03519376553595066},{"text":"No.","start":429.72998,"end":430.21,"sentiment":"neutral","sentiment_score":-0.07925456762313843},{"text":"That's fine.","start":430.21,"end":430.93,"sentiment":"neutral","sentiment_score":0.07376798801124096}],"sentiment":"neutral","sentiment_score":-0.0029536585013071695,"num_words":9,"start":421.035,"end":430.93},{"sentences":[{"text":"I'm you've been great anyway, so it's all good.","start":430.93,"end":433.34998,"sentiment":"positive","sentiment_score":0.4172279205587175},{"text":"No.","start":438.85498,"end":439.175,"sentiment":"neutral","sentiment_score":0.11937081813812256},{"text":"That's fine.","start":439.175,"end":439.995,"sentiment":"neutral","sentiment_score":0.2318311259150505},{"text":"Mhmm.","start":445.335,"end":445.835,"sentiment":"neutral","sentiment_score":0.10798801481723784},{"text":"Not a problem.","start":452.54,"end":453.34,"sentiment":"neutral","sentiment_score":0.29417358835538227}],"sentiment":"neutral","sentiment_score":0.3330370709300041,"num_words":16,"start":430.93,"end":453.34},{"sentences":[{"text":"Thank you so much for all your help.","start":453.34,"end":454.86002,"sentiment":"positive","sentiment_score":0.5745973475277424},{"text":"Okay?","start":454.86002,"end":455.36002,"sentiment":"positive","sentiment_score":0.393723338842392},{"text":"You too.","start":459.5,"end":460.14,"sentiment":"neutral","sentiment_score":0.22659384459257126},{"text":"Bye bye.","start":460.14,"end":460.88,"sentiment":"neutral","sentiment_score":0.12001806125044823}],"sentiment":"positive","sentiment_score":0.4372096869807977,"num_words":13,"start":453.34,"end":460.88}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Good afternoon. My name is Mary from Airtel accounts department. I believe I'm speaking with Suzanne. Hi, Suzanne.\n\nHow are you doing today?\n\nChannel 1: Hi. Not too bad. Sorry I missed your call this morning.\n\nChannel 0: No worries, Susan. I've been trying to, hold I mean, get a hold of you regarding your I'm sorry. Just give me one second.\n\nChannel 1: Okay.\n\nChannel 0: I'm so sorry about\n\nChannel 1: Mhmm.\n\nChannel 0: your account. So when the last time we spoke, it was about upgrading your service and also I also promised an email confirmation. However, when we sent an email, actually, the email was bounced back to us, so there was a problem with your email.\n\nChannel 1: Oh, so what email do you have?\n\nChannel 0: For your account security, could you verify the email that should be associated on the account, please?\n\nChannel 1: Okay. So\n\nChannel 0: So\n\nChannel 1: it's\n\nChannel 0: that\n\nChannel 1: suey\n\nChannel 0: mhmm.\n\nChannel 1: oh, so it's suey, s u e y,\n\nChannel 0: Mhmm.\n\nChannel 1: six nine\n\nChannel 0: Mhmm.\n\nChannel 1: underscore\n\nChannel 0: Alright.\n\nChannel 1: nine six two\n\nChannel 0: Okay.\n\nChannel 1: @msn.com.\n\nChannel 0: Yes. Thank you. I've got here the same email, Susan. And if I may ask if you key I mean, you receive an email from Airtel with this email address?\n\nChannel 1: Mhmm.\n\nChannel 0: Do you receive an email from to this email from Airtel?\n\nChannel 1: Hang on. I'll just check. What today?\n\nChannel 0: Well, I\n\nChannel 1: Well,\n\nChannel 0: haven't\n\nChannel 1: I didn't\n\nChannel 0: sent\n\nChannel 1: I haven't\n\nChannel 0: you\n\nChannel 1: sent\n\nChannel 0: anything\n\nChannel 1: you anything\n\nChannel 0: today,\n\nChannel 1: today.\n\nChannel 0: but I've actually sent you an email before.\n\nChannel 1: Last\n\nChannel 0: I just mhmm.\n\nChannel 1: yeah. The last one was Monday where it says,\n\nChannel 0: Monday.\n\nChannel 1: Is your name Mary Nell?\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah. So that one I got on Monday.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. That's sweet.\n\nChannel 0: Just give me one second. Let me go ahead and confirm this as well. Just want to make sure that the email.\n\nChannel 1: Yeah. That email's right, what you sent the other day of\n\nChannel 0: One second, please.\n\nChannel 1: mine.\n\nChannel 0: Monday. Hold in. Is it about regarding your\n\nChannel 1: The\n\nChannel 0: upgraded\n\nChannel 1: Internet service.\n\nChannel 0: plan?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, so you received that. It's weird because we are trying to send you an email. However, the email got bounced back to us telling us that there is a problem with the recipient's email address. So I just wanted to follow you follow-up with you if, in any case, that we have to update our your account on our end. If that if it'll be possible right now, Susan, if I have your if I get you a good time, may I send a test email to make sure that you'll be receiving my email right now?\n\nChannel 1: Yeah. It's fine.\n\nChannel 0: Thank you so much.\n\nChannel 1: Yeah. Because the last one here, like, I've got the one that you sent me on Monday, which was\n\nChannel 0: Mhmm.\n\nChannel 1: around 06:56PM on my side, yeah, on the twenty eighth, and that's the actual my that's my email. And your email is marynel, so m a r y n e l, at airtel dot net dot a u.\n\nChannel 0: That's correct. Thank you so much for confirming that. I'll just put a note put a subject test email.\n\nChannel 1: Mhmm. Are you gonna send me one now?\n\nChannel 0: Yeah. So that you're still on the call list. And in any case that you will be receiving this, I'll take note of in your account that your email address is all good and working.\n\nChannel 1: Mhmm.\n\nChannel 0: I just put a subject email or, that's right. Test email. And let me confirm once it has been sent. Well, this is only my concern. I'm so sorry, Susan, that you had to call me today.\n\nI just want to make sure that everything is updated on our end\n\nChannel 1: Yeah.\n\nChannel 0: so that\n\nChannel 1: No.\n\nChannel 0: if\n\nChannel 1: That's\n\nChannel 0: in any case mhmm. Thank you. So that if we need to send you an email, everything is properly working. Did you receive an email yet for me?\n\nChannel 1: Mhmm. No. Not yet.\n\nChannel 0: Okay. Maybe it's just on its way, but it's been here in my sent items.\n\nChannel 1: So you\n\nChannel 0: By the\n\nChannel 1: it's\n\nChannel 0: way, while\n\nChannel 1: been sent.\n\nChannel 0: sorry.\n\nChannel 1: So it's\n\nChannel 0: Go\n\nChannel 1: been\n\nChannel 0: ahead.\n\nChannel 1: sent so it's been sent from your end?\n\nChannel 0: Yeah. It's been sent on my end. It was sent to me. The receipt, it's 03:55PM.\n\nChannel 1: K. Yeah. I haven't received nothing yet.\n\nChannel 0: Okay. So maybe it's still on its way, but while we are waiting for that email,\n\nChannel 1: Mhmm.\n\nChannel 0: if I may ask now how's your Internet connection right now with the upgraded plan?\n\nChannel 1: Yeah. I think it's been alright, to be honest.\n\nChannel 0: Mhmm. That's good to\n\nChannel 1: Yeah.\n\nChannel 0: hear.\n\nChannel 1: Yeah. Yeah. It's it's it's been oh, yeah. I got it. Test email.\n\nChannel 0: Okay. Got it.\n\nChannel 1: Yeah.\n\nChannel 0: So alright. So well, thank you so much for confirming. I've\n\nChannel 1: Mhmm.\n\nChannel 0: already verified your email address. Everything is fine. So we will still you be using this email since I confirmed that there is no problem with this email address. And also, I've already sent you the email\n\nChannel 1: Mhmm. Mhmm.\n\nChannel 0: with the discounted price\n\nChannel 1: Yeah.\n\nChannel 0: from\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: October to December.\n\nChannel 1: Yes.\n\nChannel 0: And as is with the discounted price, which is $85.\n\nChannel 1: Mhmm.\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: What\n\nChannel 1: I thought\n\nChannel 0: else did\n\nChannel 1: all that.\n\nChannel 0: I miss? Okay. And, again, I really do apologize. If\n\nChannel 1: No. That's\n\nChannel 0: so\n\nChannel 1: fine. I'm you've been great anyway, so it's all good.\n\nChannel 0: uh-huh. Thank you so much for for ringing me back,\n\nChannel 1: No.\n\nChannel 0: Susan.\n\nChannel 1: That's fine.\n\nChannel 0: So if thank you. So if in any case that you need further assistance regarding with your account or\n\nChannel 1: Mhmm.\n\nChannel 0: your Internet service, please don't hate to hesitate to call us, and we'll be more than happy to assist you. Alright?\n\nChannel 1: Not a problem. Thank you so much for all your help. Okay?\n\nChannel 0: Thank you so much, Suzanne. Enjoy the rest of your day. Goodbye for now.\n\nChannel 1: You too. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.02459516748785973}],"sentiment":"neutral","sentiment_score":0.02459516748785973,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Hello.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.09595009684562684},{"text":"Good afternoon.","start":2.96,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.2706754580140114},{"text":"My name is Mary from Airtel accounts department.","start":3.84,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.1891469843685627},{"text":"I believe I'm speaking with Suzanne.","start":6.48,"end":8.34,"sentiment":"neutral","sentiment_score":0.11905362581213315},{"text":"Hi, Suzanne.","start":10.96,"end":11.759999,"sentiment":"neutral","sentiment_score":0.28245873749256134}],"sentiment":"neutral","sentiment_score":0.18051137461474068,"channel":0,"num_words":19,"start":2.56,"end":11.759999},{"sentences":[{"text":"How are you doing today?","start":11.759999,"end":13.059999,"sentiment":"positive","sentiment_score":0.3931537210941315}],"sentiment":"positive","sentiment_score":0.3931537210941315,"channel":0,"num_words":5,"start":11.759999,"end":13.059999},{"sentences":[{"text":"Hi.","start":12.974999,"end":13.214999,"sentiment":"neutral","sentiment_score":0.12680865824222565},{"text":"Not too bad.","start":13.214999,"end":14.014999,"sentiment":"neutral","sentiment_score":0.12684698402881622},{"text":"Sorry I missed your call this morning.","start":14.014999,"end":15.715,"sentiment":"neutral","sentiment_score":-0.01790916281087058}],"sentiment":"neutral","sentiment_score":0.034725951877507294,"channel":1,"num_words":11,"start":12.974999,"end":15.715},{"sentences":[{"text":"No worries, Susan.","start":16.675,"end":17.635,"sentiment":"neutral","sentiment_score":-0.0022511978944142665},{"text":"I've been trying to, hold I mean, get a hold of you regarding your I'm sorry.","start":17.635,"end":23.634998,"sentiment":"neutral","sentiment_score":-0.1166820612270385},{"text":"Just give me one second.","start":23.634998,"end":24.775,"sentiment":"neutral","sentiment_score":-0.11667511016130447}],"sentiment":"neutral","sentiment_score":-0.10237675517176588,"channel":0,"num_words":24,"start":16.675,"end":24.775},{"sentences":[{"text":"Okay.","start":25.055,"end":25.555,"sentiment":"neutral","sentiment_score":-0.09173662215471268}],"sentiment":"neutral","sentiment_score":-0.09173662215471268,"channel":1,"num_words":1,"start":25.055,"end":25.555},{"sentences":[{"text":"I'm so sorry about","start":26.675,"end":27.814999,"sentiment":"neutral","sentiment_score":-0.2218146100640297}],"sentiment":"neutral","sentiment_score":-0.2218146100640297,"channel":0,"num_words":4,"start":26.675,"end":27.814999},{"sentences":[{"text":"Mhmm.","start":28.57,"end":29.07,"sentiment":"neutral","sentiment_score":-0.16290366649627686}],"sentiment":"neutral","sentiment_score":-0.16290366649627686,"channel":1,"num_words":1,"start":28.57,"end":29.07},{"sentences":[{"text":"your 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The representative confirms the email address and sends a test email to ensure the customer receives it. The representative also asks about the customer's internet connection and offers assistance if needed."},"intents":{"segments":[{"text":"Sorry I missed your call this morning. No worries, Susan.","start_word":29,"end_word":38,"intents":[{"intent":"Apologize","confidence_score":0.00018930937}]},{"text":"Oh, so what email do you have? For your account security, could you verify the email that should be associated on the account, please? Okay.","start_word":111,"end_word":135,"intents":[{"intent":"Confirm email","confidence_score":0.5157268},{"intent":"Confirm email","confidence_score":0.338803},{"intent":"Confirm email","confidence_score":0.4890674}]},{"text":"For your account security, could you verify the email that should be associated on the account, please? Okay.","start_word":118,"end_word":135,"intents":[{"intent":"Update email","confidence_score":0.0025847182},{"intent":"Verify email","confidence_score":0.3620027}]},{"text":"Is your name Mary Nell?","start_word":248,"end_word":252,"intents":[{"intent":"Provide name","confidence_score":0.0011886398}]},{"text":"It's weird because we are trying to send you an email. However, the email got bounced back to us telling us that there is a problem with the recipient's email address. So I just wanted to follow you follow-up with you if, in any case, that we have to update our your account on our end.","start_word":323,"end_word":378,"intents":[{"intent":"Check email address","confidence_score":0.0075927796},{"intent":"Update account","confidence_score":0.07638386},{"intent":"Confirm email receipt","confidence_score":0.34236848},{"intent":"Update email address","confidence_score":0.004996284},{"intent":"Confirm email receipt","confidence_score":0.45113578}]},{"text":"If that if it'll be possible right now, Susan, if I have your if I get you a good time, may I send a test email to make sure that you'll be receiving my email right now? Yeah.","start_word":379,"end_word":416,"intents":[{"intent":"Check email confirmation","confidence_score":0.000043494656}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. My name is Mary from Airtel accounts department. I believe I'm speaking with Suzanne. Hi, Suzanne.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.17070265114307404},{"text":"How are you doing today?","start_word":20,"end_word":24,"sentiment":"positive","sentiment_score":0.3876703381538391},{"text":"Hi. Not too bad. Sorry I missed your call this morning. No worries, Susan. I've been trying to, hold I mean, get a hold of you regarding your I'm sorry. Just give me one second. Okay. I'm so sorry about Mhmm. your account. So when the last time we spoke, it was about upgrading your service and also I also promised an email confirmation.","start_word":25,"end_word":88,"sentiment":"neutral","sentiment_score":-0.09665784239768982},{"text":"However, when we sent an email, actually, the email was bounced back to us, so there was a problem with your email.","start_word":89,"end_word":110,"sentiment":"negative","sentiment_score":-0.4286298155784607},{"text":"Oh, so what email do you have? For your account security, could you verify the email that should be associated on the account, please? Okay. So So it's that suey mhmm. oh, so it's suey, s u e y, Mhmm. six nine Mhmm. underscore Alright. nine six two Okay. @msn.com. Yes. Thank you. I've got here the same email, Susan. And if I may ask if you key I mean, you receive an email from Airtel with this email address? Mhmm. Do you receive an email from to this email from Airtel? Hang on. I'll just check. What today? Well, I Well, haven't I didn't sent I haven't you sent anything you anything today, today. but I've actually sent you an email before. Last I just mhmm. yeah. The last one was Monday where it says, Monday. Is your name Mary Nell? Yeah. Yeah. Yeah. So that one I got on Monday. Okay. Yeah. That's sweet. Just give me one second. Let me go ahead and confirm this as well. Just want to make sure that the email. Yeah. That email's right, what you sent the other day of One second, please. mine. Monday. Hold in. Is it about regarding your The upgraded Internet service. plan? Yeah. Oh, so you received that. It's weird because we are trying to send you an email.","start_word":111,"end_word":333,"sentiment":"neutral","sentiment_score":0.0021470086774350284},{"text":"However, the email got bounced back to us telling us that there is a problem with the recipient's email address.","start_word":334,"end_word":353,"sentiment":"negative","sentiment_score":-0.4861682653427124},{"text":"So I just wanted to follow you follow-up with you if, in any case, that we have to update our your account on our end. If that if it'll be possible right now, Susan, if I have your if I get you a good time, may I send a test email to make sure that you'll be receiving my email right now? Yeah.","start_word":354,"end_word":416,"sentiment":"neutral","sentiment_score":0.047404658049345016},{"text":"It's fine. Thank you so much.","start_word":417,"end_word":422,"sentiment":"positive","sentiment_score":0.5659382939338684},{"text":"Yeah. Because the last one here, like, I've got the one that you sent me on Monday, which was Mhmm. around 06:56PM on my side, yeah, on the twenty eighth, and that's the actual my that's my email. And your email is marynel, so m a r y n e l, at airtel dot net dot a u. That's correct.","start_word":423,"end_word":482,"sentiment":"neutral","sentiment_score":0.08631686121225357},{"text":"Thank you so much for confirming that. I'll just put a note put a subject test email.","start_word":483,"end_word":499,"sentiment":"positive","sentiment_score":0.5308425426483154},{"text":"Mhmm. Are you gonna send me one now? Yeah. So that you're still on the call list.","start_word":500,"end_word":516,"sentiment":"neutral","sentiment_score":0.14555180072784424},{"text":"And in any case that you will be receiving this, I'll take note of in your account that your email address is all good and working.","start_word":517,"end_word":542,"sentiment":"positive","sentiment_score":0.3519911766052246},{"text":"Mhmm. I just put a subject email or, that's right. Test email. And let me confirm once it has been sent. Well, this is only my concern. I'm so sorry, Susan, that you had to call me today. I just want to make sure that everything is updated on our end Yeah. so that No. if That's in any case mhmm. Thank you. So that if we need to send you an email, everything is properly working. Did you receive an email yet for me? Mhmm. No. Not yet. Okay. Maybe it's just on its way, but it's been here in my sent items. So you By the it's way, while been sent. sorry. So it's Go been ahead. sent so it's been sent from your end? Yeah. It's been sent on my end. It was sent to me. The receipt, it's 03:55PM. K. Yeah. I haven't received nothing yet. Okay. So maybe it's still on its way, but while we are waiting for that email, Mhmm. if I may ask now how's your Internet connection right now with the upgraded plan? Yeah. I think it's been alright, to be honest. Mhmm. That's good to Yeah. hear. Yeah. Yeah. It's it's it's been oh, yeah. I got it. Test email. Okay. Got it. Yeah. So alright.","start_word":543,"end_word":758,"sentiment":"neutral","sentiment_score":0.035077919176762444},{"text":"So well, thank you so much for confirming.","start_word":759,"end_word":766,"sentiment":"positive","sentiment_score":0.5913887023925781},{"text":"I've Mhmm. already verified your email address.","start_word":767,"end_word":773,"sentiment":"neutral","sentiment_score":0.2695135474205017},{"text":"Everything is fine. So we will still you be using this email since I confirmed that there is no problem with this email address.","start_word":774,"end_word":797,"sentiment":"positive","sentiment_score":0.4092722237110138},{"text":"And also, I've already sent you the email Mhmm. Mhmm. with the discounted price Yeah. from Yeah. Yeah. October to December. Yes. And as is with the discounted price, which is $85. Mhmm. Mhmm. Alright. Yeah. What I else thought did all I that. miss? Okay. And, again, I really do apologize. If No. so That's fine.","start_word":798,"end_word":854,"sentiment":"neutral","sentiment_score":0.04521093890070915},{"text":"I'm you've been great anyway, so it's all good.","start_word":855,"end_word":863,"sentiment":"positive","sentiment_score":0.40636202692985535},{"text":"uh-huh. Thank you so much for for ringing me back, No. Susan. That's fine. So if thank you. So if in any case that you need further assistance regarding with your account or Mhmm. your Internet service, please don't hate to hesitate to call us, and we'll be more than happy to assist you. Alright? Not a problem.","start_word":864,"end_word":921,"sentiment":"neutral","sentiment_score":0.20265622437000275},{"text":"Thank you so much for all your help. Okay? Thank you so much, Suzanne. Enjoy the rest of your day.","start_word":922,"end_word":941,"sentiment":"positive","sentiment_score":0.5788755416870117},{"text":"Goodbye for now. You too. Bye bye. Bye bye.","start_word":942,"end_word":950,"sentiment":"neutral","sentiment_score":0.19729733135965136}],"average":{"sentiment":"neutral","sentiment_score":0.07110016513878191}}}}