{"metadata":{"transaction_key":"deprecated","request_id":"019fb10e-2fe7-72c0-aa46-55dbad65b7fa","sha256":"06d3fcd8341b033ee02aa22f141291369b659ef2c381a8b096ee53a42055536a","created":"2026-07-30T03:25:28.475Z","duration":7.2719374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":41},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Noah. Sorry. I can't get to the phone right now. If you leave a message, I'll get back to you as soon as I can.","confidence":0.99969554,"words":[{"word":"hi","start":0.96,"end":1.28,"confidence":0.9971441,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10527753829956056},{"word":"you've","start":1.28,"end":1.5999999,"confidence":0.9993056,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.06181160733103752},{"word":"called","start":1.5999999,"end":1.92,"confidence":0.99996364,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.04374055564403534},{"word":"noah","start":1.92,"end":2.42,"confidence":0.9974154,"punctuated_word":"Noah.","sentiment":"neutral","sentiment_score":0.06261680275201797},{"word":"sorry","start":2.56,"end":2.8799999,"confidence":0.78411514,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.38024190068244934},{"word":"i","start":2.8799999,"end":2.96,"confidence":0.99994063,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5869336724281311},{"word":"can't","start":2.96,"end":3.1999998,"confidence":0.9999778,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6408836841583252},{"word":"get","start":3.1999998,"end":3.36,"confidence":0.99990416,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.6702194213867188},{"word":"to","start":3.36,"end":3.52,"confidence":0.9969926,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6355559825897217},{"word":"the","start":3.52,"end":3.6,"confidence":0.9995505,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6071833372116089},{"word":"phone","start":3.6,"end":3.84,"confidence":0.9994512,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5630939602851868},{"word":"right","start":3.84,"end":4.08,"confidence":0.99966085,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5348846316337585},{"word":"now","start":4.08,"end":4.48,"confidence":0.9997175,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4343947470188141},{"word":"if","start":4.48,"end":4.56,"confidence":0.9945673,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0823080986738205},{"word":"you","start":4.56,"end":4.72,"confidence":0.9998963,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1452772319316864},{"word":"leave","start":4.72,"end":4.96,"confidence":0.9990011,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.11188320815563202},{"word":"a","start":4.96,"end":5.04,"confidence":0.99951696,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14285053312778473},{"word":"message","start":5.04,"end":5.44,"confidence":0.99798894,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.0569123700261116},{"word":"i'll","start":5.44,"end":5.6,"confidence":0.9999502,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.039089541882276535},{"word":"get","start":5.6,"end":5.8399997,"confidence":0.9999651,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.055858805775642395},{"word":"back","start":5.8399997,"end":6.0,"confidence":0.99991584,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.08981280028820038},{"word":"to","start":6.0,"end":6.08,"confidence":0.99969554,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.000526726245880127},{"word":"you","start":6.08,"end":6.3199997,"confidence":0.99983,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005915522575378418},{"word":"as","start":6.3199997,"end":6.48,"confidence":0.99940896,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.014626696705818176},{"word":"soon","start":6.48,"end":6.72,"confidence":0.9999547,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.02225275337696075},{"word":"as","start":6.72,"end":6.8799996,"confidence":0.99974936,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.02184876799583435},{"word":"i","start":6.8799996,"end":6.96,"confidence":0.99979466,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08725853264331818},{"word":"can","start":6.96,"end":7.2719374,"confidence":0.99934727,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.007560505531728268}],"paragraphs":{"transcript":"\nHi. You've called Noah. Sorry. I can't get to the phone right now. If you leave a message, I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.10527753829956056},{"text":"You've called Noah.","start":1.28,"end":2.42,"sentiment":"neutral","sentiment_score":0.05605632190903028},{"text":"Sorry.","start":2.56,"end":2.8799999,"sentiment":"negative","sentiment_score":-0.38024190068244934},{"text":"I can't get to the phone right now.","start":2.8799999,"end":4.48,"sentiment":"negative","sentiment_score":-0.5841436795890331},{"text":"If you leave a message, I'll get back to you as soon as I can.","start":4.48,"end":7.2719374,"sentiment":"neutral","sentiment_score":-0.03934676715483268}],"sentiment":"neutral","sentiment_score":-0.19179094073894834,"num_words":28,"start":0.96,"end":7.2719374}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Noah. Sorry. I can't get to the phone right now. If you leave a message, I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.96,"end":1.28,"sentiment":"neutral","sentiment_score":0.10527753829956056},{"text":"You've called Noah.","start":1.28,"end":2.42,"sentiment":"neutral","sentiment_score":0.05605632190903028},{"text":"Sorry.","start":2.56,"end":2.8799999,"sentiment":"negative","sentiment_score":-0.38024190068244934},{"text":"I can't get to the phone right now.","start":2.8799999,"end":4.48,"sentiment":"negative","sentiment_score":-0.5841436795890331},{"text":"If you leave a message, I'll get back to you as soon as I can.","start":4.48,"end":7.2719374,"sentiment":"neutral","sentiment_score":-0.03934676715483268}],"sentiment":"neutral","sentiment_score":-0.19179094073894834,"channel":1,"num_words":28,"start":0.96,"end":7.2719374}]},"summary":{"result":"success","short":"Hi. You've called Noah. Sorry. I can't get to the phone right now. If you leave a message, I'll get back to you as soon as I can."},"intents":{"segments":[{"text":"If you leave a message, I'll get back to you as soon as I can.","start_word":13,"end_word":27,"intents":[{"intent":"Leave message","confidence_score":0.3481535}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Noah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.07062050700187683},{"text":"Sorry. I can't get to the phone right now.","start_word":4,"end_word":12,"sentiment":"negative","sentiment_score":-0.5499842762947083},{"text":"If you leave a message, I'll get back to you as soon as I can.","start_word":13,"end_word":27,"sentiment":"neutral","sentiment_score":-0.03604188933968544}],"average":{"sentiment":"neutral","sentiment_score":-0.17818704465540444}}}}