{"metadata":{"transaction_key":"deprecated","request_id":"019eaf4c-5399-7a23-ae5a-a6219b74d19c","sha256":"21ae90ada144ff6179f4930411d343b649f2efddc547b90e80770567bdafcb5e","created":"2026-06-10T02:11:16.575Z","duration":38.37594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":152,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":170,"output_tokens":170},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":170,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Michael. This is Jamie from Cloud Solution IT. How are you doing today? Alright. Well, I'm not sure if you remember, but you had a meeting before with our CTO, Baljeet, and they just wanted to check how things are going with you and if you are open for a quick catch up meeting. I see. Okay. No worries. Well, thank you so much for answering, and you have a good one. Okay? Okay. Bye bye.","confidence":0.99902344,"words":[{"word":"oh","start":4.4,"end":4.56,"confidence":0.96850586,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1501142829656601},{"word":"hi","start":4.56,"end":4.88,"confidence":0.9836426,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.1889294981956482},{"word":"michael","start":4.88,"end":5.2799997,"confidence":0.99902344,"punctuated_word":"Michael.","sentiment":"neutral","sentiment_score":0.1715182363986969},{"word":"this","start":5.2799997,"end":5.6,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1948428899049759},{"word":"is","start":5.6,"end":5.8399997,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18533840775489807},{"word":"jamie","start":5.8399997,"end":6.3199997,"confidence":0.9790039,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.1485254466533661},{"word":"from","start":6.3199997,"end":6.72,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17938241362571716},{"word":"cloud","start":6.72,"end":7.04,"confidence":0.5913086,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.12016571313142776},{"word":"solution","start":7.04,"end":7.54,"confidence":0.9248047,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.10964646935462952},{"word":"it","start":7.7599998,"end":8.16,"confidence":0.9941406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.14868243038654327},{"word":"how","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.267535537481308},{"word":"are","start":8.4,"end":8.559999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2546176612377167},{"word":"you","start":8.559999,"end":8.72,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25116679072380066},{"word":"doing","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.24452389776706696},{"word":"today","start":8.96,"end":9.46,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.22599506378173828},{"word":"alright","start":11.2,"end":11.7,"confidence":0.7866211,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.22208699584007263},{"word":"well","start":11.84,"end":12.24,"confidence":0.9970703,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.06679938733577728},{"word":"i'm","start":12.24,"end":12.4,"confidence":0.9892578,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.022184576839208603},{"word":"not","start":12.4,"end":12.559999,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.013389822095632551},{"word":"sure","start":12.559999,"end":12.799999,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.015310648828744888},{"word":"if","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0034079523757100105},{"word":"you","start":12.96,"end":13.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009294284507632256},{"word":"remember","start":13.12,"end":13.5199995,"confidence":0.9375,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":-0.007457012310624123},{"word":"but","start":13.5199995,"end":13.679999,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.01130760833621025},{"word":"you","start":13.679999,"end":13.92,"confidence":0.9589844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.018541034311056137},{"word":"had","start":13.92,"end":14.08,"confidence":0.97998047,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.015525542199611664},{"word":"a","start":14.08,"end":14.16,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.031739313155412674},{"word":"meeting","start":14.16,"end":14.639999,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.026065364480018616},{"word":"before","start":14.639999,"end":15.139999,"confidence":0.99121094,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.003739915788173675},{"word":"with","start":15.2,"end":15.7,"confidence":0.99609375,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04057976603507995},{"word":"our","start":16.055,"end":16.215,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.044466570019721985},{"word":"cto","start":16.215,"end":16.695,"confidence":0.97184247,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.04162134975194931},{"word":"baljeet","start":16.695,"end":17.195,"confidence":0.6582031,"punctuated_word":"Baljeet,","sentiment":"neutral","sentiment_score":0.04090186581015587},{"word":"and","start":17.575,"end":17.815,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.038093455135822296},{"word":"they","start":17.815,"end":17.975,"confidence":0.2993164,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.046324122697114944},{"word":"just","start":17.975,"end":18.215,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.036002494394779205},{"word":"wanted","start":18.215,"end":18.535,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.04018620401620865},{"word":"to","start":18.535,"end":18.615,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05504828318953514},{"word":"check","start":18.615,"end":18.855,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.06966379284858704},{"word":"how","start":18.855,"end":19.095001,"confidence":0.96875,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.0741395428776741},{"word":"things","start":19.095001,"end":19.335001,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.1299256980419159},{"word":"are","start":19.335001,"end":19.495,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.1057782545685768},{"word":"going","start":19.495,"end":19.735,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.14873157441616058},{"word":"with","start":19.735,"end":19.895,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06307755410671234},{"word":"you","start":19.895,"end":20.135,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.053535543382167816},{"word":"and","start":20.135,"end":20.375,"confidence":0.8413086,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0338183268904686},{"word":"if","start":20.375,"end":20.535,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.030524032190442085},{"word":"you","start":20.535,"end":20.695,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02715037576854229},{"word":"are","start":20.695,"end":20.935001,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0203782357275486},{"word":"open","start":20.935001,"end":21.255001,"confidence":0.99609375,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.07640714943408966},{"word":"for","start":21.255001,"end":21.755001,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05604963377118111},{"word":"a","start":22.455,"end":22.615,"confidence":0.89501953,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04744059592485428},{"word":"quick","start":22.615,"end":22.935001,"confidence":0.94628906,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.051577597856521606},{"word":"catch","start":22.935001,"end":23.175,"confidence":0.99902344,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":0.030182549729943275},{"word":"up","start":23.175,"end":23.335,"confidence":0.9921875,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.01005486585199833},{"word":"meeting","start":23.335,"end":23.835,"confidence":0.9523926,"punctuated_word":"meeting.","sentiment":"neutral","sentiment_score":0.003857176750898361},{"word":"i","start":28.210938,"end":28.370937,"confidence":0.8886719,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06168077141046524},{"word":"see","start":28.370937,"end":28.870937,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.06755534559488297},{"word":"okay","start":29.170937,"end":29.650936,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11996865272521973},{"word":"no","start":29.650936,"end":29.890938,"confidence":0.9902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1586959809064865},{"word":"worries","start":29.890938,"end":30.390938,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2339649796485901},{"word":"well","start":30.450937,"end":30.690937,"confidence":0.9980469,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.42059171199798584},{"word":"thank","start":30.690937,"end":30.850937,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6399360299110413},{"word":"you","start":30.850937,"end":31.090937,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6727870106697083},{"word":"so","start":31.090937,"end":31.250937,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6688708662986755},{"word":"much","start":31.250937,"end":31.490936,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7113901376724243},{"word":"for","start":31.490936,"end":31.730938,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7432191967964172},{"word":"answering","start":31.730938,"end":32.230938,"confidence":0.9621582,"punctuated_word":"answering,","sentiment":"positive","sentiment_score":0.7019217014312744},{"word":"and","start":32.290936,"end":32.530937,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6824172735214233},{"word":"you","start":32.530937,"end":32.770935,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7178224325180054},{"word":"have","start":32.770935,"end":32.93094,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7518650889396667},{"word":"a","start":32.93094,"end":33.010937,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7058994770050049},{"word":"good","start":33.010937,"end":33.170937,"confidence":0.9902344,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6172519326210022},{"word":"one","start":33.170937,"end":33.490936,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.6175739765167236},{"word":"okay","start":33.490936,"end":33.990936,"confidence":1.0,"punctuated_word":"Okay?","sentiment":"positive","sentiment_score":0.3416849374771118},{"word":"okay","start":35.41094,"end":35.730938,"confidence":0.83740234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.3060891926288605},{"word":"bye","start":35.730938,"end":35.890938,"confidence":0.9980469,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.22330965101718905},{"word":"bye","start":35.890938,"end":36.390938,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.20055162906646729}],"paragraphs":{"transcript":"\nOh, hi, Michael. This is Jamie from Cloud Solution IT. How are you doing today? Alright. Well, I'm not sure if you remember, but you had a meeting before with our CTO, Baljeet, and they just wanted to check how things are going with you and if you are open for a quick catch up meeting.\n\nI see. Okay. No worries. Well, thank you so much for answering, and you have a good one. Okay?\n\nOkay. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Michael.","start":4.4,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.1701873391866684},{"text":"This is Jamie from Cloud Solution IT.","start":5.2799997,"end":8.16,"sentiment":"neutral","sentiment_score":0.15522625297307968},{"text":"How are you doing today?","start":8.16,"end":9.46,"sentiment":"neutral","sentiment_score":0.24876779019832612},{"text":"Alright.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.22208699584007263},{"text":"Well, I'm not sure if you remember, but you had a meeting before with our CTO, Baljeet, and they just wanted to check how things are going with you and if you are open for a quick catch up meeting.","start":11.84,"end":23.835,"sentiment":"neutral","sentiment_score":0.038498610421083865}],"sentiment":"neutral","sentiment_score":0.08219671700083252,"num_words":56,"start":4.4,"end":23.835},{"sentences":[{"text":"I see.","start":28.210938,"end":28.870937,"sentiment":"neutral","sentiment_score":0.0646180585026741},{"text":"Okay.","start":29.170937,"end":29.650936,"sentiment":"neutral","sentiment_score":0.11996865272521973},{"text":"No worries.","start":29.650936,"end":30.390938,"sentiment":"neutral","sentiment_score":0.1963304802775383},{"text":"Well, thank you so much for answering, and you have a good one.","start":30.450937,"end":33.490936,"sentiment":"positive","sentiment_score":0.6655036027614887},{"text":"Okay?","start":33.490936,"end":33.990936,"sentiment":"positive","sentiment_score":0.3416849374771118}],"sentiment":"positive","sentiment_score":0.5071103949295847,"num_words":19,"start":28.210938,"end":33.990936},{"sentences":[{"text":"Okay.","start":35.41094,"end":35.730938,"sentiment":"neutral","sentiment_score":0.3060891926288605},{"text":"Bye bye.","start":35.730938,"end":36.390938,"sentiment":"neutral","sentiment_score":0.21193064004182816}],"sentiment":"neutral","sentiment_score":0.24331682423750559,"num_words":3,"start":35.41094,"end":36.390938}]}}]},{"alternatives":[{"transcript":"I'm Oscar speaking. I'm good, Jenny. Yeah. Good. And I would kept everything internal at the moment, so hence why we didn't progress down that path. Yep. You too. Thanks for that. Take care. No worries. Bye.","confidence":0.9506836,"words":[{"word":"i'm","start":2.56,"end":2.72,"confidence":0.7442627,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03154275193810463},{"word":"oscar","start":2.72,"end":2.96,"confidence":0.38085938,"punctuated_word":"Oscar","sentiment":"neutral","sentiment_score":0.021751010790467262},{"word":"speaking","start":2.96,"end":3.46,"confidence":0.99609375,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.030516011640429497},{"word":"i'm","start":9.28,"end":9.5199995,"confidence":0.94506836,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.46996042132377625},{"word":"good","start":9.5199995,"end":9.76,"confidence":0.9765625,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.5360351800918579},{"word":"jenny","start":9.76,"end":10.26,"confidence":0.703125,"punctuated_word":"Jenny.","sentiment":"positive","sentiment_score":0.4605424106121063},{"word":"yeah","start":20.715,"end":21.035,"confidence":0.8432617,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07241792976856232},{"word":"good","start":21.035,"end":21.535,"confidence":0.9946289,"punctuated_word":"Good.","sentiment":"neutral","sentiment_score":0.23352406919002533},{"word":"and","start":22.474998,"end":22.635,"confidence":0.4975586,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.030852144584059715},{"word":"i","start":22.635,"end":22.715,"confidence":0.8798828,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.029918137937784195},{"word":"would","start":22.715,"end":22.955,"confidence":0.85498047,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.017911436036229134},{"word":"kept","start":22.955,"end":23.195,"confidence":0.47485352,"punctuated_word":"kept","sentiment":"neutral","sentiment_score":-0.006991976872086525},{"word":"everything","start":23.195,"end":23.595,"confidence":0.9838867,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.013720210641622543},{"word":"internal","start":23.595,"end":24.095,"confidence":0.9716797,"punctuated_word":"internal","sentiment":"neutral","sentiment_score":-0.055294204503297806},{"word":"at","start":24.154999,"end":24.314999,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.08765728026628494},{"word":"the","start":24.314999,"end":24.474998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06553880870342255},{"word":"moment","start":24.474998,"end":24.794998,"confidence":0.7910156,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.06917304545640945},{"word":"so","start":24.794998,"end":25.115,"confidence":0.9243164,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.061517469584941864},{"word":"hence","start":25.115,"end":25.355,"confidence":0.83984375,"punctuated_word":"hence","sentiment":"neutral","sentiment_score":-0.055556491017341614},{"word":"why","start":25.355,"end":25.515,"confidence":0.81396484,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.08125205338001251},{"word":"we","start":25.515,"end":25.675,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.12018048018217088},{"word":"didn't","start":25.675,"end":25.994999,"confidence":0.7565918,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.06790250539779663},{"word":"progress","start":25.994999,"end":26.395,"confidence":0.9506836,"punctuated_word":"progress","sentiment":"neutral","sentiment_score":-0.04725924134254456},{"word":"down","start":26.395,"end":26.634998,"confidence":0.93115234,"punctuated_word":"down","sentiment":"neutral","sentiment_score":-0.0027239061892032623},{"word":"that","start":26.634998,"end":26.794998,"confidence":0.9819336,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0015665516257286072},{"word":"path","start":26.794998,"end":27.294998,"confidence":0.8881836,"punctuated_word":"path.","sentiment":"neutral","sentiment_score":0.0027761179953813553},{"word":"yep","start":27.515,"end":28.015,"confidence":0.7249756,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.061897944658994675},{"word":"you","start":34.050877,"end":34.370876,"confidence":0.9921875,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.3507768511772156},{"word":"too","start":34.370876,"end":34.610874,"confidence":0.9995117,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.3607546389102936},{"word":"thanks","start":34.610874,"end":34.850876,"confidence":1.0,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6182337999343872},{"word":"for","start":34.850876,"end":35.010876,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.673862874507904},{"word":"that","start":35.010876,"end":35.410877,"confidence":1.0,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.5475599765777588},{"word":"take","start":35.410877,"end":35.650875,"confidence":1.0,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.38421323895454407},{"word":"care","start":35.650875,"end":36.150875,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.3197059631347656},{"word":"no","start":36.370876,"end":36.530876,"confidence":0.49145508,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.12353554368019104},{"word":"worries","start":36.530876,"end":36.770874,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.113894984126091},{"word":"bye","start":36.770874,"end":37.270874,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07072614133358002}],"paragraphs":{"transcript":"\nI'm Oscar speaking. I'm good, Jenny. Yeah. Good. And I would kept everything internal at the moment, so hence why we didn't progress down that path.\n\nYep. You too. Thanks for that. Take care. No worries.\n\nBye.","paragraphs":[{"sentences":[{"text":"I'm Oscar speaking.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.027936591456333797},{"text":"I'm good, Jenny.","start":9.28,"end":10.26,"sentiment":"positive","sentiment_score":0.4888460040092468},{"text":"Yeah.","start":20.715,"end":21.035,"sentiment":"neutral","sentiment_score":0.07241792976856232},{"text":"Good.","start":21.035,"end":21.535,"sentiment":"neutral","sentiment_score":0.23352406919002533},{"text":"And I would kept everything internal at the moment, so hence why we didn't progress down that path.","start":22.474998,"end":27.294998,"sentiment":"neutral","sentiment_score":-0.03468349244859484}],"sentiment":"neutral","sentiment_score":0.04738411235694702,"num_words":26,"start":2.56,"end":27.294998},{"sentences":[{"text":"Yep.","start":27.515,"end":28.015,"sentiment":"neutral","sentiment_score":0.061897944658994675},{"text":"You too.","start":34.050877,"end":34.610874,"sentiment":"positive","sentiment_score":0.3557657450437546},{"text":"Thanks for that.","start":34.610874,"end":35.410877,"sentiment":"positive","sentiment_score":0.61321888367335},{"text":"Take care.","start":35.410877,"end":36.150875,"sentiment":"positive","sentiment_score":0.35195960104465485},{"text":"No worries.","start":36.370876,"end":36.770874,"sentiment":"neutral","sentiment_score":0.11871526390314102}],"sentiment":"positive","sentiment_score":0.3554435815662146,"num_words":10,"start":27.515,"end":36.770874},{"sentences":[{"text":"Bye.","start":36.770874,"end":37.270874,"sentiment":"neutral","sentiment_score":0.07072614133358002}],"sentiment":"neutral","sentiment_score":0.07072614133358002,"num_words":1,"start":36.770874,"end":37.270874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm Oscar speaking.\n\nChannel 0: Oh, hi, Michael. This is Jamie from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm good, Jenny.\n\nChannel 0: Alright. Well, I'm not sure if you remember, but you had a meeting before with our CTO, Baljeet, and they just wanted to check how things are going with you and if you are\n\nChannel 1: Yeah.\n\nChannel 0: open\n\nChannel 1: Good.\n\nChannel 0: for a\n\nChannel 1: And\n\nChannel 0: quick\n\nChannel 1: I would\n\nChannel 0: catch\n\nChannel 1: kept\n\nChannel 0: up\n\nChannel 1: everything\n\nChannel 0: meeting.\n\nChannel 1: internal at the moment, so hence why we didn't progress down that path. Yep.\n\nChannel 0: I see. Okay. No worries. Well, thank you so much for answering, and you have a good one. Okay?\n\nChannel 1: You too. Thanks for that. Take\n\nChannel 0: Okay.\n\nChannel 1: care.\n\nChannel 0: Bye bye.\n\nChannel 1: No worries. Bye.","paragraphs":[{"sentences":[{"text":"I'm Oscar speaking.","start":2.56,"end":3.46,"sentiment":"neutral","sentiment_score":0.027936591456333797}],"sentiment":"neutral","sentiment_score":0.027936591456333797,"channel":1,"num_words":3,"start":2.56,"end":3.46},{"sentences":[{"text":"Oh, hi, Michael.","start":4.4,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.1701873391866684},{"text":"This is Jamie from Cloud Solution IT.","start":5.2799997,"end":8.16,"sentiment":"neutral","sentiment_score":0.15522625297307968},{"text":"How are you doing today?","start":8.16,"end":9.46,"sentiment":"neutral","sentiment_score":0.24876779019832612}],"sentiment":"neutral","sentiment_score":0.1893989826242129,"channel":0,"num_words":15,"start":4.4,"end":9.46},{"sentences":[{"text":"I'm good, Jenny.","start":9.28,"end":10.26,"sentiment":"positive","sentiment_score":0.4888460040092468}],"sentiment":"positive","sentiment_score":0.4888460040092468,"channel":1,"num_words":3,"start":9.28,"end":10.26},{"sentences":[{"text":"Alright.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.22208699584007263},{"text":"Well, I'm not sure if you remember, but you had a meeting before with our CTO, Baljeet, and they just wanted to check how things are going with you and if you are","start":11.84,"end":20.935001,"sentiment":"neutral","sentiment_score":0.038314389318905094}],"sentiment":"neutral","sentiment_score":0.04371946598129237,"channel":0,"num_words":34,"start":11.2,"end":20.935001},{"sentences":[{"text":"Yeah.","start":20.715,"end":21.035,"sentiment":"neutral","sentiment_score":0.07241792976856232}],"sentiment":"neutral","sentiment_score":0.07241792976856232,"channel":1,"num_words":1,"start":20.715,"end":21.035},{"sentences":[{"text":"open","start":20.935001,"end":21.255001,"sentiment":"neutral","sentiment_score":0.07640714943408966}],"sentiment":"neutral","sentiment_score":0.07640714943408966,"channel":0,"num_words":1,"start":20.935001,"end":21.255001},{"sentences":[{"text":"Good.","start":21.035,"end":21.535,"sentiment":"neutral","sentiment_score":0.23352406919002533}],"sentiment":"neutral","sentiment_score":0.23352406919002533,"channel":1,"num_words":1,"start":21.035,"end":21.535},{"sentences":[{"text":"for a","start":21.255001,"end":22.615,"sentiment":"neutral","sentiment_score":0.05174511484801769}],"sentiment":"neutral","sentiment_score":0.05174511484801769,"channel":0,"num_words":2,"start":21.255001,"end":22.615},{"sentences":[{"text":"And","start":22.474998,"end":22.635,"sentiment":"neutral","sentiment_score":0.030852144584059715}],"sentiment":"neutral","sentiment_score":0.030852144584059715,"channel":1,"num_words":1,"start":22.474998,"end":22.635},{"sentences":[{"text":"quick","start":22.615,"end":22.935001,"sentiment":"neutral","sentiment_score":0.051577597856521606}],"sentiment":"neutral","sentiment_score":0.051577597856521606,"channel":0,"num_words":1,"start":22.615,"end":22.935001},{"sentences":[{"text":"I would","start":22.635,"end":22.955,"sentiment":"neutral","sentiment_score":0.023914786987006664}],"sentiment":"neutral","sentiment_score":0.023914786987006664,"channel":1,"num_words":2,"start":22.635,"end":22.955},{"sentences":[{"text":"catch","start":22.935001,"end":23.175,"sentiment":"neutral","sentiment_score":0.030182549729943275}],"sentiment":"neutral","sentiment_score":0.030182549729943275,"channel":0,"num_words":1,"start":22.935001,"end":23.175},{"sentences":[{"text":"kept","start":22.955,"end":23.195,"sentiment":"neutral","sentiment_score":-0.006991976872086525}],"sentiment":"neutral","sentiment_score":-0.006991976872086525,"channel":1,"num_words":1,"start":22.955,"end":23.195},{"sentences":[{"text":"up","start":23.175,"end":23.335,"sentiment":"neutral","sentiment_score":0.01005486585199833}],"sentiment":"neutral","sentiment_score":0.01005486585199833,"channel":0,"num_words":1,"start":23.175,"end":23.335},{"sentences":[{"text":"everything","start":23.195,"end":23.595,"sentiment":"neutral","sentiment_score":0.013720210641622543}],"sentiment":"neutral","sentiment_score":0.013720210641622543,"channel":1,"num_words":1,"start":23.195,"end":23.595},{"sentences":[{"text":"meeting.","start":23.335,"end":23.835,"sentiment":"neutral","sentiment_score":0.003857176750898361}],"sentiment":"neutral","sentiment_score":0.003857176750898361,"channel":0,"num_words":1,"start":23.335,"end":23.835},{"sentences":[{"text":"internal at the moment, so hence why we didn't progress down that path.","start":23.595,"end":27.294998,"sentiment":"neutral","sentiment_score":-0.05459329356940893},{"text":"Yep.","start":27.515,"end":28.015,"sentiment":"neutral","sentiment_score":0.061897944658994675}],"sentiment":"neutral","sentiment_score":-0.046272490838808675,"channel":1,"num_words":14,"start":23.595,"end":28.015},{"sentences":[{"text":"I see.","start":28.210938,"end":28.870937,"sentiment":"neutral","sentiment_score":0.0646180585026741},{"text":"Okay.","start":29.170937,"end":29.650936,"sentiment":"neutral","sentiment_score":0.11996865272521973},{"text":"No worries.","start":29.650936,"end":30.390938,"sentiment":"neutral","sentiment_score":0.1963304802775383},{"text":"Well, thank you so much for answering, and you have a good one.","start":30.450937,"end":33.490936,"sentiment":"positive","sentiment_score":0.6655036027614887},{"text":"Okay?","start":33.490936,"end":33.990936,"sentiment":"positive","sentiment_score":0.3416849374771118}],"sentiment":"positive","sentiment_score":0.5071103949295847,"channel":0,"num_words":19,"start":28.210938,"end":33.990936},{"sentences":[{"text":"You too.","start":34.050877,"end":34.610874,"sentiment":"positive","sentiment_score":0.3557657450437546},{"text":"Thanks for that.","start":34.610874,"end":35.410877,"sentiment":"positive","sentiment_score":0.61321888367335},{"text":"Take","start":35.410877,"end":35.650875,"sentiment":"positive","sentiment_score":0.38421323895454407}],"sentiment":"positive","sentiment_score":0.4892335633436839,"channel":1,"num_words":6,"start":34.050877,"end":35.650875},{"sentences":[{"text":"Okay.","start":35.41094,"end":35.730938,"sentiment":"neutral","sentiment_score":0.3060891926288605}],"sentiment":"neutral","sentiment_score":0.3060891926288605,"channel":0,"num_words":1,"start":35.41094,"end":35.730938},{"sentences":[{"text":"care.","start":35.650875,"end":36.150875,"sentiment":"neutral","sentiment_score":0.3197059631347656}],"sentiment":"neutral","sentiment_score":0.3197059631347656,"channel":1,"num_words":1,"start":35.650875,"end":36.150875},{"sentences":[{"text":"Bye bye.","start":35.730938,"end":36.390938,"sentiment":"neutral","sentiment_score":0.21193064004182816}],"sentiment":"neutral","sentiment_score":0.21193064004182816,"channel":0,"num_words":2,"start":35.730938,"end":36.390938},{"sentences":[{"text":"No worries.","start":36.370876,"end":36.770874,"sentiment":"neutral","sentiment_score":0.11871526390314102},{"text":"Bye.","start":36.770874,"end":37.270874,"sentiment":"neutral","sentiment_score":0.07072614133358002}],"sentiment":"neutral","sentiment_score":0.10271888971328735,"channel":1,"num_words":3,"start":36.370876,"end":37.270874}]},"summary":{"result":"success","short":"An IT representative named Jamie from Cloud Solution IT calls a customer named Jenny to check on their progress with their CTO, Baljeet. Jamie mentions that they had a previous meeting with Baljeet and that they didn't progress forward with the project. They thank Jenny for answering Jamie and end the call."},"intents":{"segments":[{"text":"for a And quick I would catch kept up everything meeting. internal at the moment, so hence why we didn't progress down that path. Yep.","start_word":58,"end_word":82,"intents":[{"intent":"Check progress","confidence_score":0.39984488}]}]},"sentiments":{"segments":[{"text":"I'm Oscar speaking. Oh, hi, Michael. This is Jamie from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.15013983845710754},{"text":"I'm good, Jenny.","start_word":18,"end_word":20,"sentiment":"positive","sentiment_score":0.4861481189727783},{"text":"Alright. Well, I'm not sure if you remember, but you had a meeting before with our CTO, Baljeet, and they just wanted to check how things are going with you and if you are Yeah. open Good. for a And quick I would catch kept up everything meeting. internal at the moment, so hence why we didn't progress down that path. Yep. I see. Okay. No worries.","start_word":21,"end_word":87,"sentiment":"neutral","sentiment_score":0.03896155953407288},{"text":"Well, thank you so much for answering, and you have a good one. Okay? You too. Thanks for that.","start_word":88,"end_word":106,"sentiment":"positive","sentiment_score":0.5861694812774658},{"text":"Take Okay. care. Bye bye. No worries. Bye.","start_word":107,"end_word":114,"sentiment":"neutral","sentiment_score":0.20740965008735657}],"average":{"sentiment":"neutral","sentiment_score":0.1739234026740579}}}}