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He said, like, we can help you to recover. And so then, like, in February, they deducted from your account. Right? Okay. Just a second. Hey, Sharon. How are you, mate? Harry here. How are you? Good. So, you do you have access to the host mate account? Yeah. No. No stress. Take it easy. So your email address sharon as s y construction dot com is there. So you can use that, but just for now, I can tell you. I can see your account. You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that. Maybe you missed it. So domain was expired on November 29. So your money if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain. So hosting is different service. Domain is different service. Okay? And if you want, we can your domain is still available to to recall. You can actually bring your domain back and everything will work. You want it? I can do it for you. Just one second. So leave that with me. I'll place the order. We'll we'll bring the domain and should be good. Okay? Anything else you want? Paul, good. Leave that with me. I'll do it for you. Okay? Thanks, mate. Cheers. Bye. 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Yep. Sharon, I just had a word with Harry. Your domain is expired from HostMate. Right?\n\nOkay. And your domain isn't recovered. Okay. So I had a word with Harry. He said, like, we can help you to recover.\n\nAnd so then, like, in February, they deducted from your account. Right? Okay. Just a second. Hey, Sharon.\n\nHow are you, mate? Harry here. How are you? Good. So, you do you have access to the host mate account?\n\nYeah. No. No stress. Take it easy. So your email address sharon as s y construction dot com is there.\n\nSo you can use that, but just for now, I can tell you. I can see your account. You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that. Maybe you missed it. So domain was expired on November 29.\n\nSo your money if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain. So hosting is different service. Domain is different service. Okay? And if you want, we can your domain is still available to to recall.\n\nYou can actually bring your domain back and everything will work. You want it? I can do it for you. Just one second. So leave that with me.\n\nI'll place the order. We'll we'll bring the domain and should be good. Okay? Anything else you want? Paul, good.\n\nLeave that with me. I'll do it for you. Okay? Thanks, mate. Cheers.\n\nBye. Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.015045887790620329},{"text":"Yep.","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":0.028884034603834152},{"text":"Sharon, I just had a word with Harry.","start":6.24,"end":9.3,"sentiment":"neutral","sentiment_score":-0.08782200887799263},{"text":"Your domain is expired from HostMate.","start":10.08,"end":12.34,"sentiment":"neutral","sentiment_score":-0.13440216953555742},{"text":"Right?","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":-0.06900888681411743}],"sentiment":"neutral","sentiment_score":-0.09023929721511462,"num_words":17,"start":1.8399999,"end":12.98},{"sentences":[{"text":"Okay.","start":19.975,"end":20.455,"sentiment":"neutral","sentiment_score":-0.16399160027503967},{"text":"And your domain isn't 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that, but just for now, I can tell you.","start":113.22,"end":116.1,"sentiment":"neutral","sentiment_score":0.05201759303991611},{"text":"I can see your account.","start":116.1,"end":117.14,"sentiment":"neutral","sentiment_score":0.028737441450357438},{"text":"You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that.","start":117.14,"end":123.94,"sentiment":"neutral","sentiment_score":-0.04487587017222093},{"text":"Maybe you missed it.","start":123.94,"end":125.16,"sentiment":"neutral","sentiment_score":-0.08107486180961132},{"text":"So domain was expired on November 29.","start":125.22,"end":129.075,"sentiment":"neutral","sentiment_score":-0.07271909500871386}],"sentiment":"neutral","sentiment_score":-0.021457996727390724,"num_words":55,"start":113.22,"end":129.075},{"sentences":[{"text":"So your money if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain.","start":135.235,"end":146.59,"sentiment":"neutral","sentiment_score":-0.13501370972131982},{"text":"So hosting is different service.","start":147.21,"end":148.89,"sentiment":"neutral","sentiment_score":-0.0832749143242836},{"text":"Domain is different service.","start":148.89,"end":150.11,"sentiment":"neutral","sentiment_score":-0.059690541587769985},{"text":"Okay?","start":150.17,"end":150.67,"sentiment":"neutral","sentiment_score":-0.022573063150048256},{"text":"And if you want, we can your domain is still available to to recall.","start":151.05,"end":155.87,"sentiment":"neutral","sentiment_score":0.016789648681879044}],"sentiment":"neutral","sentiment_score":-0.0867779456913985,"num_words":58,"start":135.235,"end":155.87},{"sentences":[{"text":"You can actually bring your domain back and everything will work.","start":156.09,"end":158.91,"sentiment":"neutral","sentiment_score":0.0842994251711802},{"text":"You want 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It's Ron again. It it dropped off. Yeah. But then in February, they took money out of the account, and they sent me an invoice. No. It hasn't recovered. Yep. Yes. Yep. Good. How are you? Let me pull over one second. Sorry. Yes. Okay. So why why did they pull out money from the account my account or no? Okay. So how how do we do that? Yes. Okay. No problem. That's all. Thank you. No worries. Thanks. Bye. Bye. 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Richard. It's Ron again. It it dropped off. Yeah. But then in February, they took money out of the account, and they sent me an invoice.\n\nNo. It hasn't recovered. Yep. Yes. Yep.\n\nGood. How are you? Let me pull over one second. Sorry. Yes.\n\nOkay. So why why did they pull out money from the account my account or no? Okay. So how how do we do that? Yes.\n\nOkay. No problem. That's all. Thank you. No worries.\n\nThanks. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Richard.","start":3.6,"end":4.16,"sentiment":"neutral","sentiment_score":0.03271987847983837},{"text":"It's Ron again.","start":4.16,"end":5.54,"sentiment":"neutral","sentiment_score":0.04304463043808937},{"text":"It it dropped off.","start":5.54,"end":6.98,"sentiment":"neutral","sentiment_score":-0.023716665338724845},{"text":"Yeah.","start":14.224999,"end":14.465,"sentiment":"neutral","sentiment_score":-0.10861385613679886},{"text":"But then in February, they took money out of the account, and they sent me an invoice.","start":14.465,"end":18.564999,"sentiment":"neutral","sentiment_score":-0.27361680216649}],"sentiment":"neutral","sentiment_score":-0.17260712985363272,"num_words":27,"start":3.6,"end":18.564999},{"sentences":[{"text":"No.","start":24.544998,"end":24.705,"sentiment":"neutral","sentiment_score":-0.23006930947303772},{"text":"It hasn't recovered.","start":24.705,"end":26.085,"sentiment":"neutral","sentiment_score":-0.21941990156968436},{"text":"Yep.","start":33.11,"end":33.61,"sentiment":"neutral","sentiment_score":-0.03852928429841995},{"text":"Yes.","start":40.71,"end":41.21,"sentiment":"neutral","sentiment_score":0.005723560228943825},{"text":"Yep.","start":70.14,"end":70.64,"sentiment":"neutral","sentiment_score":0.035453006625175476}],"sentiment":"neutral","sentiment_score":-0.12652596166091307,"num_words":7,"start":24.544998,"end":70.64},{"sentences":[{"text":"Good.","start":89.42,"end":89.579994,"sentiment":"positive","sentiment_score":0.33765560388565063},{"text":"How are you?","start":89.579994,"end":90.399994,"sentiment":"neutral","sentiment_score":0.2215840220451355},{"text":"Let me pull over one second.","start":99.18,"end":100.86,"sentiment":"neutral","sentiment_score":0.011627625518788895},{"text":"Sorry.","start":100.86,"end":101.36,"sentiment":"neutral","sentiment_score":0.008614979684352875},{"text":"Yes.","start":111.715,"end":112.215,"sentiment":"neutral","sentiment_score":0.0652189552783966}],"sentiment":"neutral","sentiment_score":0.09550061317471166,"num_words":12,"start":89.42,"end":112.215},{"sentences":[{"text":"Okay.","start":130.10501,"end":130.425,"sentiment":"neutral","sentiment_score":-0.04641103371977806},{"text":"So why why did they pull out money from the account my account or no?","start":130.425,"end":136.205,"sentiment":"neutral","sentiment_score":-0.1585645318031311},{"text":"Okay.","start":159.365,"end":159.685,"sentiment":"neutral","sentiment_score":0.02881484106183052},{"text":"So how how do we do that?","start":159.685,"end":161.045,"sentiment":"neutral","sentiment_score":0.03427055664360523},{"text":"Yes.","start":161.045,"end":161.545,"sentiment":"neutral","sentiment_score":0.15908730030059814}],"sentiment":"neutral","sentiment_score":-0.07988331891596318,"num_words":25,"start":130.10501,"end":161.545},{"sentences":[{"text":"Okay.","start":172.88501,"end":173.285,"sentiment":"neutral","sentiment_score":0.1122019588947296},{"text":"No problem.","start":173.285,"end":174.0,"sentiment":"neutral","sentiment_score":0.15563248842954636},{"text":"That's all.","start":175.76,"end":176.4,"sentiment":"neutral","sentiment_score":0.14648479968309402},{"text":"Thank you.","start":176.4,"end":177.14,"sentiment":"positive","sentiment_score":0.3922950178384781},{"text":"No worries.","start":179.36,"end":179.84,"sentiment":"neutral","sentiment_score":0.17720891535282135}],"sentiment":"neutral","sentiment_score":0.20616048905584547,"num_words":9,"start":172.88501,"end":179.84},{"sentences":[{"text":"Thanks.","start":179.84,"end":180.16,"sentiment":"neutral","sentiment_score":0.2783215641975403},{"text":"Bye.","start":180.16,"end":180.66,"sentiment":"neutral","sentiment_score":0.2454845905303955},{"text":"Bye.","start":181.44,"end":181.94,"sentiment":"neutral","sentiment_score":0.2339649796485901},{"text":"Bye.","start":182.16,"end":182.66,"sentiment":"neutral","sentiment_score":0.14241622388362885}],"sentiment":"neutral","sentiment_score":0.22504683956503868,"num_words":4,"start":179.84,"end":182.66}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi, Richard. It's Ron again. It\n\nChannel 0: Yep.\n\nChannel 1: it dropped\n\nChannel 0: Sharon,\n\nChannel 1: off.\n\nChannel 0: I just had a word with Harry. Your domain is expired from HostMate. Right?\n\nChannel 1: Yeah. But then in February, they took money out of the account, and they sent me an invoice.\n\nChannel 0: Okay. And your domain isn't recovered.\n\nChannel 1: No. It hasn't recovered.\n\nChannel 0: Okay. So I had a word with Harry. He said, like, we can help you to recover.\n\nChannel 1: Yep.\n\nChannel 0: And so then, like, in February, they deducted from your account. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Just a second.\n\nChannel 1: Yep.\n\nChannel 0: Hey, Sharon. How are you, mate? Harry here. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: Good. So, you do you have access to the host mate account?\n\nChannel 1: Let me pull over one second. Sorry.\n\nChannel 0: Yeah. No. No stress. Take it easy. So your email address sharon as s y construction dot com is there.\n\nChannel 1: Yes.\n\nChannel 0: So you can use that, but just for now, I can tell you. I can see your account. You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that. Maybe you missed it. So domain was expired on November 29.\n\nChannel 1: Okay. So why why did they pull out money from the account my account\n\nChannel 0: So\n\nChannel 1: or\n\nChannel 0: your\n\nChannel 1: no?\n\nChannel 0: money if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain. So hosting is different service. Domain is different service. Okay? And if you want, we can your domain is still available to to recall.\n\nYou can actually bring your domain back and everything will work. You\n\nChannel 1: Okay.\n\nChannel 0: want it?\n\nChannel 1: So how how do we do that? Yes.\n\nChannel 0: I can do it for you. Just one second. So leave that with me. I'll place the order. We'll we'll bring the domain and should be good.\n\nOkay?\n\nChannel 1: Okay. No problem.\n\nChannel 0: Anything else you want?\n\nChannel 1: That's all. Thank you.\n\nChannel 0: Paul, good. Leave that with me. I'll do it for you. Okay?\n\nChannel 1: No worries. Thanks. Bye.\n\nChannel 0: Thanks, mate. Cheers.\n\nChannel 1: Bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Alright.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.015045887790620329}],"sentiment":"neutral","sentiment_score":0.015045887790620329,"channel":0,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Hi, Richard.","start":3.6,"end":4.16,"sentiment":"neutral","sentiment_score":0.03271987847983837},{"text":"It's Ron 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HostMate.","start":10.08,"end":12.34,"sentiment":"neutral","sentiment_score":-0.13440216953555742},{"text":"Right?","start":12.48,"end":12.98,"sentiment":"neutral","sentiment_score":-0.06900888681411743}],"sentiment":"neutral","sentiment_score":-0.10770370970879282,"channel":0,"num_words":14,"start":6.8799996,"end":12.98},{"sentences":[{"text":"Yeah.","start":14.224999,"end":14.465,"sentiment":"neutral","sentiment_score":-0.10861385613679886},{"text":"But then in February, they took money out of the account, and they sent me an invoice.","start":14.465,"end":18.564999,"sentiment":"neutral","sentiment_score":-0.27361680216649}],"sentiment":"neutral","sentiment_score":-0.26444997183150715,"channel":1,"num_words":18,"start":14.224999,"end":18.564999},{"sentences":[{"text":"Okay.","start":19.975,"end":20.455,"sentiment":"neutral","sentiment_score":-0.16399160027503967},{"text":"And your domain isn't 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account.","start":34.98,"end":40.02,"sentiment":"neutral","sentiment_score":-0.09096497703682292},{"text":"Right?","start":40.02,"end":40.52,"sentiment":"neutral","sentiment_score":-0.028334394097328183}],"sentiment":"neutral","sentiment_score":-0.08574576179186504,"channel":0,"num_words":12,"start":34.98,"end":40.52},{"sentences":[{"text":"Yes.","start":40.71,"end":41.21,"sentiment":"neutral","sentiment_score":0.005723560228943825}],"sentiment":"neutral","sentiment_score":0.005723560228943825,"channel":1,"num_words":1,"start":40.71,"end":41.21},{"sentences":[{"text":"Okay.","start":42.855,"end":43.355,"sentiment":"neutral","sentiment_score":0.009219210594892502},{"text":"Just a 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you?","start":88.479996,"end":89.21999,"sentiment":"neutral","sentiment_score":0.13599879294633865}],"sentiment":"neutral","sentiment_score":0.13797948441722177,"channel":0,"num_words":11,"start":86.88,"end":89.21999},{"sentences":[{"text":"Good.","start":89.42,"end":89.579994,"sentiment":"positive","sentiment_score":0.33765560388565063},{"text":"How are you?","start":89.579994,"end":90.399994,"sentiment":"neutral","sentiment_score":0.2215840220451355}],"sentiment":"neutral","sentiment_score":0.2506019175052643,"channel":1,"num_words":4,"start":89.42,"end":90.399994},{"sentences":[{"text":"Good.","start":90.799995,"end":91.28,"sentiment":"neutral","sentiment_score":0.2232629954814911},{"text":"So, you do you have access to the host mate account?","start":91.28,"end":94.259995,"sentiment":"neutral","sentiment_score":0.06161107055165551}],"sentiment":"neutral","sentiment_score":0.07508206429580848,"channel":0,"num_words":12,"start":90.799995,"end":94.259995},{"sentences":[{"text":"Let me pull over one second.","start":99.18,"end":100.86,"sentiment":"neutral","sentiment_score":0.011627625518788895},{"text":"Sorry.","start":100.86,"end":101.36,"sentiment":"neutral","sentiment_score":0.008614979684352875}],"sentiment":"neutral","sentiment_score":0.011197247542440891,"channel":1,"num_words":7,"start":99.18,"end":101.36},{"sentences":[{"text":"Yeah.","start":101.814995,"end":102.134995,"sentiment":"neutral","sentiment_score":0.03897795081138611},{"text":"No.","start":102.134995,"end":102.375,"sentiment":"neutral","sentiment_score":0.07045532017946243},{"text":"No stress.","start":102.375,"end":102.854996,"sentiment":"neutral","sentiment_score":0.10680534690618515},{"text":"Take it easy.","start":102.854996,"end":103.674995,"sentiment":"neutral","sentiment_score":0.21326619386672976},{"text":"So your email address sharon as s y construction dot com is 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that.","start":117.14,"end":123.94,"sentiment":"neutral","sentiment_score":-0.04487587017222093},{"text":"Maybe you missed it.","start":123.94,"end":125.16,"sentiment":"neutral","sentiment_score":-0.08107486180961132},{"text":"So domain was expired on November 29.","start":125.22,"end":129.075,"sentiment":"neutral","sentiment_score":-0.07271909500871386}],"sentiment":"neutral","sentiment_score":-0.021457996727390724,"channel":0,"num_words":55,"start":113.22,"end":129.075},{"sentences":[{"text":"Okay.","start":130.10501,"end":130.425,"sentiment":"neutral","sentiment_score":-0.04641103371977806},{"text":"So why why did they pull out money from the account my 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if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain.","start":135.795,"end":146.59,"sentiment":"neutral","sentiment_score":-0.13658707973081619},{"text":"So hosting is different service.","start":147.21,"end":148.89,"sentiment":"neutral","sentiment_score":-0.0832749143242836},{"text":"Domain is different service.","start":148.89,"end":150.11,"sentiment":"neutral","sentiment_score":-0.059690541587769985},{"text":"Okay?","start":150.17,"end":150.67,"sentiment":"neutral","sentiment_score":-0.022573063150048256},{"text":"And if you want, we can your domain is still available to to recall.","start":151.05,"end":155.87,"sentiment":"neutral","sentiment_score":0.016789648681879044}],"sentiment":"neutral","sentiment_score":-0.0859543084100421,"channel":0,"num_words":56,"start":135.795,"end":155.87},{"sentences":[{"text":"You can actually bring your domain back and everything will 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mate.","start":180.34999,"end":181.06999,"sentiment":"positive","sentiment_score":0.4513121545314789},{"text":"Cheers.","start":181.06999,"end":181.47,"sentiment":"positive","sentiment_score":0.4518207907676697}],"sentiment":"positive","sentiment_score":0.4514816999435425,"channel":0,"num_words":3,"start":180.34999,"end":181.47},{"sentences":[{"text":"Bye.","start":181.44,"end":181.94,"sentiment":"neutral","sentiment_score":0.2339649796485901}],"sentiment":"neutral","sentiment_score":0.2339649796485901,"channel":1,"num_words":1,"start":181.44,"end":181.94},{"sentences":[{"text":"Bye.","start":181.47,"end":181.97,"sentiment":"neutral","sentiment_score":0.18091392517089844}],"sentiment":"neutral","sentiment_score":0.18091392517089844,"channel":0,"num_words":1,"start":181.47,"end":181.97},{"sentences":[{"text":"Bye.","start":182.16,"end":182.66,"sentiment":"neutral","sentiment_score":0.14241622388362885}],"sentiment":"neutral","sentiment_score":0.14241622388362885,"channel":1,"num_words":1,"start":182.16,"end":182.66},{"sentences":[{"text":"Alright.","start":185.95,"end":186.45,"sentiment":"neutral","sentiment_score":0.08813504874706268}],"sentiment":"neutral","sentiment_score":0.08813504874706268,"channel":0,"num_words":1,"start":185.95,"end":186.45}]},"summary":{"result":"success","short":"The customer, Richard, informs the agent, Sharon, that his domain is expired and his account was deducted from HostMate in February. The agent explains that the customer's domain is still available and suggests bringing it back to avoid future charges. The agent takes the customer's email address and promises to place an order for the domain."},"intents":{"segments":[{"text":"Your domain is expired from HostMate. Right? Yeah. But then in February, they took money out of the account, and they sent me an invoice. Okay.","start_word":19,"end_word":44,"intents":[{"intent":"Resolve domain recovery issue","confidence_score":0.06600998}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Richard. It's Ron again. It Yep. it dropped Sharon, off. I just had a word with Harry. Your domain is expired from HostMate. Right? Yeah. But then in February, they took money out of the account, and they sent me an invoice. Okay. And your domain isn't recovered. No. It hasn't recovered. Okay. So I had a word with Harry. He said, like, we can help you to recover. Yep. And so then, like, in February, they deducted from your account. Right? Yes. Okay. Just a second. Yep. Hey, Sharon. How are you, mate? Harry here. How are you?","start_word":0,"end_word":100,"sentiment":"neutral","sentiment_score":-0.07625202089548111},{"text":"Good.","start_word":101,"end_word":101,"sentiment":"positive","sentiment_score":0.33765560388565063},{"text":"How are you? Good. So, you do you have access to the host mate account? Let me pull over one second. Sorry. Yeah. No. No stress. Take it easy. So your email address sharon as s y construction dot com is there. Yes. So you can use that, but just for now, I can tell you. I can see your account. You you are actually paying them for the hosting, and your domain is not there because domain, they might have sent you some emails on that. Maybe you missed it. So domain was expired on November 29. Okay. So why why did they pull out money from the account my account So or your no? money if I if I go to your account, if I go to my invoices, they actually charge you for the hosting because you still have the hosting, but not the domain. So hosting is different service. Domain is different service. Okay? And if you want, we can your domain is still available to to recall. You can actually bring your domain back and everything will work. You Okay. want it? So how how do we do that? Yes. I can do it for you. Just one second. So leave that with me. I'll place the order. We'll we'll bring the domain and should be good. Okay? Okay. No problem. Anything else you want? That's all.","start_word":102,"end_word":333,"sentiment":"neutral","sentiment_score":0.02655126340687275},{"text":"Thank you.","start_word":334,"end_word":335,"sentiment":"positive","sentiment_score":0.3839486837387085},{"text":"Paul, good. Leave that with me. I'll do it for you. Okay? No worries. Thanks. Bye.","start_word":336,"end_word":351,"sentiment":"neutral","sentiment_score":0.23520562052726743},{"text":"Thanks, mate. Cheers.","start_word":352,"end_word":354,"sentiment":"positive","sentiment_score":0.4489259123802185},{"text":"Bye. Bye. Bye. Alright.","start_word":355,"end_word":358,"sentiment":"neutral","sentiment_score":0.1685798615217209}],"average":{"sentiment":"neutral","sentiment_score":0.01866626925766468}}}}