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My name is Mary, and I'm calling from Airtel. May I speak with Projit? Hello, Projit. How are you doing today?\n\nYeah. Well, thank you so much, but this is just going to be a quick call. I'm just ringing reaching out as we noticed that your service has been offline for around twenty four hours, so I wanted to check-in and make sure everything is okay with your connection. Oh, okay. Sure.\n\nSure. I'm so sorry for that. But it's everything is okay with your Internet. Right? Thank you.\n\nSo how about your concern last Saturday, I think, about your Wi Fi receiver? That's the best choice, Progyet. That's good. Well, thank you so much for taking up my call. Anything else I can help you with today?\n\nThank you. Have a great day, Progyny. Goodbye for now. 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Yes. Speaking. Good. Thanks.\n\nI'm not in Canberra at the moment, but I can still take your call. Yeah. Yeah. It's fine. I'm just not in Canberra at the moment.\n\nAs far as I know, yes. So I'm just going to I'm planning to get an Ethernet cable and bring it back with me and then try it with the Ethernet cable when I'm back. Yep. Not at the moment. Thank you, though.\n\nYou too. Thanks. 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My name is Mary, and I'm calling from Airtel. May I speak with Projit?\n\nChannel 1: Yes. Speaking.\n\nChannel 0: Hello, Projit. How are you doing today?\n\nChannel 1: Good. Thanks. I'm not in Canberra at the moment, but I can still take your call.\n\nChannel 0: Yeah. Well, thank you so much, but this is just going to be a quick call. I'm just ringing reaching out as we noticed that your service has been offline for around twenty four hours, so I wanted to check-in and make sure everything\n\nChannel 1: Yeah.\n\nChannel 0: is okay with your connection.\n\nChannel 1: Yeah. It's fine. I'm just not in Canberra at the moment.\n\nChannel 0: Oh, okay. Sure. Sure. I'm so sorry for that. But it's everything is okay with your Internet.\n\nRight?\n\nChannel 1: As far as I know, yes.\n\nChannel 0: Thank you. 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Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.01841036230325699}],"sentiment":"neutral","sentiment_score":0.01841036230325699,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hello.","start":2.24,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.024568095803260803},{"text":"My name is Mary, and I'm calling from Airtel.","start":2.6399999,"end":5.12,"sentiment":"neutral","sentiment_score":0.034523396442333855},{"text":"May I speak with 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today?","start":61.92,"end":63.699997,"sentiment":"neutral","sentiment_score":0.24925058148801327}],"sentiment":"positive","sentiment_score":0.3957424730062485,"channel":0,"num_words":25,"start":55.2,"end":63.699997},{"sentences":[{"text":"Not at the moment.","start":64.24,"end":65.119995,"sentiment":"neutral","sentiment_score":-0.09195050969719887},{"text":"Thank you, though.","start":65.119995,"end":66.02,"sentiment":"neutral","sentiment_score":0.030423375467459365}],"sentiment":"neutral","sentiment_score":-0.03950455891234534,"channel":1,"num_words":7,"start":64.24,"end":66.02},{"sentences":[{"text":"Thank you.","start":66.588875,"end":67.06888,"sentiment":"neutral","sentiment_score":0.2402668595314026},{"text":"Have a great day, Progyny.","start":67.06888,"end":68.268875,"sentiment":"positive","sentiment_score":0.40374990105628966},{"text":"Goodbye","start":68.268875,"end":68.66888,"sentiment":"neutral","sentiment_score":0.13381588459014893}],"sentiment":"neutral","sentiment_score":0.3291373886168003,"channel":0,"num_words":8,"start":66.588875,"end":68.66888},{"sentences":[{"text":"You","start":68.61887,"end":69.018875,"sentiment":"neutral","sentiment_score":0.18481752276420593}],"sentiment":"neutral","sentiment_score":0.18481752276420593,"channel":1,"num_words":1,"start":68.61887,"end":69.018875},{"sentences":[{"text":"for now.","start":68.66888,"end":69.32888,"sentiment":"neutral","sentiment_score":0.16406336426734924}],"sentiment":"neutral","sentiment_score":0.16406336426734924,"channel":0,"num_words":2,"start":68.66888,"end":69.32888},{"sentences":[{"text":"too.","start":69.018875,"end":69.49887,"sentiment":"neutral","sentiment_score":0.13133561611175537},{"text":"Thanks.","start":69.49887,"end":69.978874,"sentiment":"neutral","sentiment_score":0.2354612499475479},{"text":"Bye.","start":69.978874,"end":70.478874,"sentiment":"neutral","sentiment_score":0.14380235970020294}],"sentiment":"neutral","sentiment_score":0.17019974191983542,"channel":1,"num_words":3,"start":69.018875,"end":70.478874},{"sentences":[{"text":"Bye bye.","start":70.268875,"end":71.00888,"sentiment":"neutral","sentiment_score":0.08838153257966042}],"sentiment":"neutral","sentiment_score":0.08838153257966042,"channel":0,"num_words":2,"start":70.268875,"end":71.00888}]},"summary":{"result":"success","short":"Mary from Airtel calls Projit to check if everything is okay with his internet connection after his service was offline for around 24 hours. Mary offers to help with anything else and Projit thanks her for the call. They briefly discuss the choice of getting an Ethernet cable and Mary plans to bring one back to her for further assistance."},"intents":{"segments":[{"text":"Anything else I can help you with today?","start_word":189,"end_word":196,"intents":[{"intent":"Request assistance","confidence_score":0.0021107765}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. My name is Mary, and I'm calling from Airtel. May I speak with Projit? Yes. Speaking. Hello, Projit. How are you doing today?","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.09553312510252},{"text":"Good. Thanks.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.48368120193481445},{"text":"I'm not in Canberra at the moment, but I can still take your call. Yeah. Well, thank you so much, but this is just going to be a quick call. I'm just ringing reaching out as we noticed that your service has been offline for around twenty four hours, so I wanted to check-in and make sure everything Yeah. is okay with your connection. Yeah. It's fine. I'm just not in Canberra at the moment. Oh, okay. Sure. Sure. I'm so sorry for that. But it's everything is okay with your Internet. Right? As far as I know, yes. Thank you. So how about your concern last Saturday, I think, about your Wi Fi receiver? So I'm just going to I'm planning to get an Ethernet cable and bring it back with me and then try it with the Ethernet cable when I'm back. Yep.","start_word":27,"end_word":171,"sentiment":"neutral","sentiment_score":0.03429662436246872},{"text":"That's the best choice, Progyet. That's good. Well, thank you so much for taking up my call.","start_word":172,"end_word":188,"sentiment":"positive","sentiment_score":0.4587942957878113},{"text":"Anything else I can help you with today? Not at the moment. Thank you, though. Thank you.","start_word":189,"end_word":205,"sentiment":"neutral","sentiment_score":0.12098848074674606},{"text":"Have a great day, Progyny.","start_word":206,"end_word":210,"sentiment":"positive","sentiment_score":0.3858711123466492},{"text":"Goodbye You for now. too. Thanks. Bye. Bye bye.","start_word":211,"end_word":219,"sentiment":"neutral","sentiment_score":0.14423158764839172}],"average":{"sentiment":"neutral","sentiment_score":0.1123053134410374}}}}