{"metadata":{"transaction_key":"deprecated","request_id":"01a0558d-a328-7d83-8d76-1fed8a59e510","sha256":"683c54facfc26137656b6354db9ed4d69684b199355766fe49c81fd722d1aeac","created":"2026-08-31T02:02:22.468Z","duration":28.511938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":72,"output_tokens":39},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":77,"output_tokens":77},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":77,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Hey, Luke. It's Tommy here, senior adviser from Oakview, mate. Just giving you that call to go through the investment rationale with you. If you could give a buzz back on 130160796, I'll send you a message and hopefully talk to you in a sec.","confidence":0.99853516,"words":[{"word":"hey","start":11.2,"end":11.5199995,"confidence":0.9921875,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.26037245988845825},{"word":"luke","start":11.5199995,"end":11.84,"confidence":0.9921875,"punctuated_word":"Luke.","sentiment":"neutral","sentiment_score":0.18918423354625705},{"word":"it's","start":11.84,"end":12.08,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.21268080174922943},{"word":"tommy","start":12.08,"end":12.4,"confidence":0.9448242,"punctuated_word":"Tommy","sentiment":"neutral","sentiment_score":0.2637850046157837},{"word":"here","start":12.4,"end":12.639999,"confidence":0.86865234,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.21304041147232056},{"word":"senior","start":12.639999,"end":12.96,"confidence":0.9482422,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.18489807844161987},{"word":"adviser","start":12.96,"end":13.44,"confidence":0.9291992,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":0.19761864840984344},{"word":"from","start":13.44,"end":13.599999,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.23693519830703735},{"word":"oakview","start":13.599999,"end":14.0,"confidence":0.9358724,"punctuated_word":"Oakview,","sentiment":"neutral","sentiment_score":0.22520685195922852},{"word":"mate","start":14.0,"end":14.24,"confidence":0.94750977,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.25005847215652466},{"word":"just","start":14.24,"end":14.535,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.23813605308532715},{"word":"giving","start":14.535,"end":14.775,"confidence":0.9980469,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.24158810079097748},{"word":"you","start":14.775,"end":14.934999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.32368841767311096},{"word":"that","start":14.934999,"end":15.014999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.261841356754303},{"word":"call","start":15.014999,"end":15.415,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.21484947204589844},{"word":"to","start":15.415,"end":15.575,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2631474435329437},{"word":"go","start":15.575,"end":15.815,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.3441775441169739},{"word":"through","start":15.815,"end":16.295,"confidence":1.0,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.3829288482666016},{"word":"the","start":16.295,"end":16.695,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4037661850452423},{"word":"investment","start":16.695,"end":17.175,"confidence":0.7680664,"punctuated_word":"investment","sentiment":"neutral","sentiment_score":0.1546587496995926},{"word":"rationale","start":17.175,"end":17.654999,"confidence":0.9819336,"punctuated_word":"rationale","sentiment":"neutral","sentiment_score":0.3056667149066925},{"word":"with","start":17.654999,"end":17.815,"confidence":0.95703125,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.30214858055114746},{"word":"you","start":17.815,"end":18.295,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.273661732673645},{"word":"if","start":18.295,"end":18.455,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.16496536135673523},{"word":"you","start":18.455,"end":18.535,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14328806102275848},{"word":"could","start":18.535,"end":18.775,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.05629885196685791},{"word":"give","start":18.775,"end":18.935,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.059854403138160706},{"word":"a","start":18.935,"end":19.015,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07780275493860245},{"word":"buzz","start":19.015,"end":19.335,"confidence":0.99902344,"punctuated_word":"buzz","sentiment":"neutral","sentiment_score":0.1120634526014328},{"word":"back","start":19.335,"end":19.494999,"confidence":0.9614258,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.029043570160865784},{"word":"on","start":19.494999,"end":19.654999,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05002371966838837},{"word":"130160796","start":19.654999,"end":22.375,"confidence":0.977105,"punctuated_word":"130160796,","sentiment":"neutral","sentiment_score":0.26824456453323364},{"word":"i'll","start":22.375,"end":22.615,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1962624043226242},{"word":"send","start":22.615,"end":22.775,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.15790419280529022},{"word":"you","start":22.775,"end":22.935,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1786593347787857},{"word":"a","start":22.935,"end":23.015,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11582550406455994},{"word":"message","start":23.015,"end":23.415,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.18445198237895968},{"word":"and","start":23.415,"end":23.814999,"confidence":0.7709961,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.24836365878582},{"word":"hopefully","start":23.814999,"end":24.215,"confidence":0.66064453,"punctuated_word":"hopefully","sentiment":"positive","sentiment_score":0.36441782116889954},{"word":"talk","start":24.215,"end":24.375,"confidence":0.984375,"punctuated_word":"talk","sentiment":"positive","sentiment_score":0.34333235025405884},{"word":"to","start":24.375,"end":24.455,"confidence":0.9902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.46913230419158936},{"word":"you","start":24.455,"end":24.615,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3146085739135742},{"word":"in","start":24.615,"end":24.695,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2778886556625366},{"word":"a","start":24.695,"end":24.855,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.29188889265060425},{"word":"sec","start":24.855,"end":25.355,"confidence":1.0,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":0.18744175136089325}],"paragraphs":{"transcript":"\nHey, Luke. It's Tommy here, senior adviser from Oakview, mate. Just giving you that call to go through the investment rationale with you. If you could give a buzz back on 130160796, I'll send you a message and hopefully talk to you in a sec.","paragraphs":[{"sentences":[{"text":"Hey, Luke.","start":11.2,"end":11.84,"sentiment":"neutral","sentiment_score":0.22477834671735764},{"text":"It's Tommy here, senior adviser from Oakview, mate.","start":11.84,"end":14.24,"sentiment":"neutral","sentiment_score":0.22302793338894844},{"text":"Just giving you that call to go through the investment rationale with you.","start":14.24,"end":18.295,"sentiment":"neutral","sentiment_score":0.2854045537801889},{"text":"If you could give a buzz back on 130160796, I'll send you a message and hopefully talk to you in a sec.","start":18.295,"end":25.355,"sentiment":"neutral","sentiment_score":0.19508009844205595}],"sentiment":"neutral","sentiment_score":0.2274622561203109,"num_words":45,"start":11.2,"end":25.355}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0423079701.","confidence":1.0,"words":[{"word":"you","start":1.1999999,"end":1.4399999,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.058881111443042755},{"word":"have","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02704458311200142},{"word":"reached","start":1.68,"end":2.0,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.05684786289930344},{"word":"the","start":2.0,"end":2.1599998,"confidence":0.9550781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.030040010809898376},{"word":"message","start":2.1599998,"end":2.56,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.029474660754203796},{"word":"bank","start":2.56,"end":2.8,"confidence":0.9941406,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.014608535915613174},{"word":"of","start":2.8,"end":3.3,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.04022475332021713},{"word":"0423079701","start":3.52,"end":9.46,"confidence":0.99975586,"punctuated_word":"0423079701.","sentiment":"neutral","sentiment_score":-0.010161658748984337}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0423079701.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0423079701.","start":1.1999999,"end":9.46,"sentiment":"neutral","sentiment_score":-0.03341039712540805}],"sentiment":"neutral","sentiment_score":-0.03341039712540805,"num_words":8,"start":1.1999999,"end":9.46}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0423079701.\n\nChannel 0: Hey, Luke. It's Tommy here, senior adviser from Oakview, mate. Just giving you that call to go through the investment rationale with you. If you could give a buzz back on 130160796, I'll send you a message and hopefully talk to you in a sec.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0423079701.","start":1.1999999,"end":9.46,"sentiment":"neutral","sentiment_score":-0.03341039712540805}],"sentiment":"neutral","sentiment_score":-0.03341039712540805,"channel":1,"num_words":8,"start":1.1999999,"end":9.46},{"sentences":[{"text":"Hey, Luke.","start":11.2,"end":11.84,"sentiment":"neutral","sentiment_score":0.22477834671735764},{"text":"It's Tommy here, senior adviser from Oakview, mate.","start":11.84,"end":14.24,"sentiment":"neutral","sentiment_score":0.22302793338894844},{"text":"Just giving you that call to go through the investment rationale with you.","start":14.24,"end":18.295,"sentiment":"neutral","sentiment_score":0.2854045537801889},{"text":"If you could give a buzz back on 130160796, I'll send you a message and hopefully talk to you in a sec.","start":18.295,"end":25.355,"sentiment":"neutral","sentiment_score":0.19508009844205595}],"sentiment":"neutral","sentiment_score":0.2274622561203109,"channel":0,"num_words":45,"start":11.2,"end":25.355}]},"summary":{"result":"success","short":"A representative from Oakview named Tommy left a message for Luke, a customer, asking him to call back regarding an investment rationale. Tommy provides his phone number and asks for a return call."},"intents":{"segments":[{"text":"Just giving you that call to go through the investment rationale with you. If you could give a buzz back on 130160796, I'll send you a message and hopefully talk to you in a sec.","start_word":18,"end_word":52,"intents":[{"intent":"Take investment rationale","confidence_score":0.00028021916}]},{"text":"If you could give a buzz back on 130160796, I'll send you a message and hopefully talk to you in a sec.","start_word":31,"end_word":52,"intents":[{"intent":"Send message","confidence_score":0.071231715},{"intent":"Talk in a sec","confidence_score":0.023540651}]}]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0423079701. Hey, Luke. It's Tommy here, senior adviser from Oakview, mate. Just giving you that call to go through the investment rationale with you. If you could give a buzz back on 130160796, I'll send you a message and hopefully talk to you in a sec.","start_word":0,"end_word":52,"sentiment":"neutral","sentiment_score":0.1897260993719101}],"average":{"sentiment":"neutral","sentiment_score":0.18972609879134536}}}}