{"metadata":{"transaction_key":"deprecated","request_id":"01a021bb-9d04-72f1-ab00-94455f7aea92","sha256":"7fbf4f9e1c123c0aafc0525a0a1d10dbf2ef848e86fd44df88ee8bcf38b1d883","created":"2026-08-21T00:32:19.365Z","duration":5.5439377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":23,"output_tokens":23},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":23,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you are trying to reach is not available. At the","confidence":1.0,"words":[{"word":"your","start":0.08,"end":0.32,"confidence":0.99609375,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.8539366722106934},{"word":"call","start":0.32,"end":0.48,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8478970527648926},{"word":"has","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.9042686820030212},{"word":"been","start":0.71999997,"end":0.96,"confidence":0.9970703,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.9063292145729064},{"word":"forwarded","start":0.96,"end":1.4399999,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8961131572723389},{"word":"to","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.9000679850578308},{"word":"voice","start":1.68,"end":1.92,"confidence":0.9951172,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.8895195126533508},{"word":"mail","start":1.92,"end":2.42,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.8864952325820923},{"word":"the","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.9007550477981568},{"word":"person","start":2.6399999,"end":2.96,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.8816661834716797},{"word":"you","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.909001886844635},{"word":"are","start":3.12,"end":3.28,"confidence":0.71191406,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.9073706865310668},{"word":"trying","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.9180240035057068},{"word":"to","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.904296338558197},{"word":"reach","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8962270021438599},{"word":"is","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.9189988970756532},{"word":"not","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.9135252833366394},{"word":"available","start":4.3199997,"end":4.8199997,"confidence":0.9030762,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8773049116134644},{"word":"at","start":5.04,"end":5.2,"confidence":0.9667969,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.7169614434242249},{"word":"the","start":5.2,"end":5.5439377,"confidence":0.9716797,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36008408665657043}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you are trying to reach is not available. At the","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.42,"sentiment":"negative","sentiment_score":-0.8855784386396408},{"text":"The person you are trying to reach is not available.","start":2.48,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.9027170240879059},{"text":"At the","start":5.04,"end":5.5439377,"sentiment":"negative","sentiment_score":-0.5385227650403976}],"sentiment":"negative","sentiment_score":-0.859442164003849,"num_words":20,"start":0.08,"end":5.5439377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you are trying to reach is not available. At the","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.42,"sentiment":"negative","sentiment_score":-0.8855784386396408},{"text":"The person you are trying to reach is not available.","start":2.48,"end":4.8199997,"sentiment":"negative","sentiment_score":-0.9027170240879059},{"text":"At the","start":5.04,"end":5.5439377,"sentiment":"negative","sentiment_score":-0.5385227650403976}],"sentiment":"negative","sentiment_score":-0.859442164003849,"channel":1,"num_words":20,"start":0.08,"end":5.5439377}]},"summary":{"result":"success","short":"Your call has been forwarded to voice mail. The person you are trying to reach is not available. At the"},"intents":{"segments":[{"text":"The person you are trying to reach is not available.","start_word":8,"end_word":17,"intents":[{"intent":"Notify unavailability of person","confidence_score":0.029571913}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you are trying to reach is not available. At the","start_word":0,"end_word":19,"sentiment":"negative","sentiment_score":-0.8775812983512878}],"average":{"sentiment":"negative","sentiment_score":-0.8775813061258068}}}}