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she's not available right now?","start":78.665,"end":81.245,"sentiment":"neutral","sentiment_score":-0.1547426614496443}],"sentiment":"neutral","sentiment_score":-0.09586572146107411,"channel":0,"num_words":29,"start":71.145004,"end":81.245},{"sentences":[{"text":"Yeah.","start":81.365005,"end":81.845,"sentiment":"neutral","sentiment_score":-0.023662179708480835},{"text":"Yep.","start":81.845,"end":82.345,"sentiment":"neutral","sentiment_score":0.011842742562294006}],"sentiment":"neutral","sentiment_score":-0.005909718573093414,"channel":1,"num_words":2,"start":81.365005,"end":82.345},{"sentences":[{"text":"Okay.","start":84.18,"end":84.579994,"sentiment":"neutral","sentiment_score":0.05007976293563843},{"text":"Gotcha.","start":84.579994,"end":85.079994,"sentiment":"neutral","sentiment_score":0.11664360761642456},{"text":"Alright.","start":85.939995,"end":86.439995,"sentiment":"neutral","sentiment_score":0.24069228768348697},{"text":"Thank you for the 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care.","start":90.5,"end":91.24,"sentiment":"neutral","sentiment_score":0.25323183834552765}],"sentiment":"neutral","sentiment_score":0.25323183834552765,"channel":0,"num_words":2,"start":90.5,"end":91.24},{"sentences":[{"text":"No worries.","start":91.37694,"end":92.116936,"sentiment":"neutral","sentiment_score":0.19565117359161377},{"text":"Bye.","start":92.17693,"end":92.67693,"sentiment":"neutral","sentiment_score":0.10741004347801208}],"sentiment":"neutral","sentiment_score":0.16623746355374655,"channel":1,"num_words":3,"start":91.37694,"end":92.67693}]},"summary":{"result":"success","short":"Andrew calls and asks for Brett Ellis, but he is not available. He asks if Brett is busy and asks if he can send an email to Brett about their AI MDR platform cybersecurity service. He thanks Richard for the detail and says he will try Brett's number again."},"intents":{"segments":[{"text":"My name is Andrew, and I was trying to get a hold of Brett Ellis. Yep.","start_word":13,"end_word":28,"intents":[{"intent":"Contact brett ellis","confidence_score":0.17749539},{"intent":"Get a hold of brett edders","confidence_score":0.0039320164}]},{"text":"So I was trying to follow-up. We actually spoke a few months, and she was busy. So she asked me to send her an email regarding our AI MDR platform cybersecurity Yeah.","start_word":71,"end_word":102,"intents":[{"intent":"Send email with aai mdr platform","confidence_score":0.0009599315},{"intent":"Follow-up on brett ellis","confidence_score":0.38888848},{"intent":"Send email with information","confidence_score":0.005882163}]}]},"sentiments":{"segments":[{"text":"Good morning. My name is Richard. Who's speaking? Oh, yes. Hi. Good morning. My name is Andrew, and I was trying to get a hold of Brett Ellis. Yep. Where are you calling from? Is she available to speak to? Brett Edders. Hello? Yeah. Hi. Who did you wanna speak with? Yeah. I'm trying to get a hold of Brett Innes. Yep. And what was it in regards to? Oh, yeah. So I was trying to follow-up. We actually spoke a few months, and she was busy. So she asked me to send her an email regarding our AI MDR platform cybersecurity Yeah. service, and I just wanted to follow-up on her and to see if now she's available for a really quick demo. Think he's busy at the moment. Are you able to send him an email? Oh, yeah. Well, we actually sent an email already, but, yeah, I was just trying to see if he's available. You you mean he she's not available right now? Yeah. Yep. Okay. Gotcha. Alright.","start_word":0,"end_word":171,"sentiment":"neutral","sentiment_score":0.006599162705242634},{"text":"Thank you for the detail.","start_word":172,"end_word":176,"sentiment":"positive","sentiment_score":0.527255654335022},{"text":"I'll just try his number again. You Okay. take care. No worries. Bye.","start_word":177,"end_word":189,"sentiment":"neutral","sentiment_score":0.2185612916946411}],"average":{"sentiment":"neutral","sentiment_score":0.033653245653424944}}}}