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Larissa leaves a message asking Louise to call her back regarding her current circumstances and potential portfolio changes. Larissa provides her contact number for Louise to reach her."},"intents":{"segments":[{"text":"Just wanting to touch base, have a conversation with you about your current circumstances, see if there was anything I could do to help. Maybe there were some changes that we need to make with your portfolio, your insurances, and just kinda go from there.","start_word":41,"end_word":85,"intents":[{"intent":"Discuss current circumstances","confidence_score":0.097616285}]},{"text":"If you could please give me a callback, 130160796, that would be great. Thank you.","start_word":86,"end_word":100,"intents":[{"intent":"Request callback","confidence_score":0.03198396}]}]},"sentiments":{"segments":[{"text":"Hi. You just called Louise.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.04517200589179993},{"text":"Sorry I can't touch your call.","start_word":5,"end_word":10,"sentiment":"negative","sentiment_score":-0.3473142683506012},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start_word":11,"end_word":25,"sentiment":"neutral","sentiment_score":-0.04808652773499489},{"text":"Thank you.","start_word":26,"end_word":27,"sentiment":"positive","sentiment_score":0.4172312915325165},{"text":"Hi, Louise. Larissa from Oakview Financial. I was just giving you a call. Just wanting to touch base, have a conversation with you about your current circumstances, see if there was anything I could do to help. Maybe there were some changes that we need to make with your portfolio, your insurances, and just kinda go from there.","start_word":28,"end_word":85,"sentiment":"neutral","sentiment_score":0.23320938646793363},{"text":"If you could please give me a callback, 130160796, that would be great. Thank you.","start_word":86,"end_word":100,"sentiment":"positive","sentiment_score":0.4900989532470703}],"average":{"sentiment":"neutral","sentiment_score":0.1908036101636269}}}}