{"metadata":{"transaction_key":"deprecated","request_id":"01a09e55-8762-73a1-beb1-ad6c508b1190","sha256":"e596c9f0a166fe650c0280f02948b3e0e7eb8acea4a167ce35be202712909ba3","created":"2026-09-14T05:13:21.564Z","duration":21.311937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":33},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":33,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.8503418,"words":[{"word":"ronald","start":7.3599997,"end":7.8599997,"confidence":0.8503418,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.0993596687912941}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.0993596687912941}],"sentiment":"neutral","sentiment_score":0.0993596687912941,"num_words":1,"start":7.3599997,"end":7.8599997}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.32,"end":0.79999995,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07200956344604492},{"word":"if","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.032746851444244385},{"word":"you","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003623012453317642},{"word":"record","start":1.1999999,"end":1.5999999,"confidence":0.9921875,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0034435316920280457},{"word":"your","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.009954627603292463},{"word":"name","start":1.76,"end":2.08,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.00648348405957222},{"word":"and","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.007827382534742355},{"word":"reason","start":2.32,"end":2.56,"confidence":0.9980469,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.02410990372300148},{"word":"for","start":2.56,"end":2.8,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01539769396185875},{"word":"calling","start":2.8,"end":3.28,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.01923566684126854},{"word":"i'll","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.012217002920806408},{"word":"see","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.014492593705654144},{"word":"if","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0010733827948570251},{"word":"this","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.004137445241212845},{"word":"person","start":4.08,"end":4.4,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0017724037170410156},{"word":"is","start":4.4,"end":4.56,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00034754350781440735},{"word":"available","start":4.56,"end":5.06,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0026262905448675156},{"word":"thanks","start":15.36,"end":15.86,"confidence":0.9748535,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6659667491912842},{"word":"please","start":16.186937,"end":16.346937,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.015723824501037598},{"word":"stay","start":16.346937,"end":16.586937,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.10237473249435423},{"word":"on","start":16.586937,"end":16.746937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1320018172264099},{"word":"the","start":16.746937,"end":16.826937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2816510498523712},{"word":"line","start":16.826937,"end":17.326937,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.15319599211215973}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.07200956344604492},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.06,"sentiment":"neutral","sentiment_score":-0.000483066716697067},{"text":"Thanks.","start":15.36,"end":15.86,"sentiment":"positive","sentiment_score":0.6659667491912842},{"text":"Please stay on the line.","start":16.186937,"end":17.326937,"sentiment":"neutral","sentiment_score":0.1306999534368515}],"sentiment":"neutral","sentiment_score":0.060162913580627544,"num_words":23,"start":0.32,"end":17.326937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.07200956344604492},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.06,"sentiment":"neutral","sentiment_score":-0.000483066716697067}],"sentiment":"neutral","sentiment_score":0.0037812056458171677,"channel":1,"num_words":17,"start":0.32,"end":5.06},{"sentences":[{"text":"Ronald.","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.0993596687912941}],"sentiment":"neutral","sentiment_score":0.0993596687912941,"channel":0,"num_words":1,"start":7.3599997,"end":7.8599997},{"sentences":[{"text":"Thanks.","start":15.36,"end":15.86,"sentiment":"positive","sentiment_score":0.6659667491912842},{"text":"Please stay on the line.","start":16.186937,"end":17.326937,"sentiment":"neutral","sentiment_score":0.1306999534368515}],"sentiment":"neutral","sentiment_score":0.21991108606259027,"channel":1,"num_words":6,"start":15.36,"end":17.326937}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":19,"end_word":23,"intents":[{"intent":"Record caller information","confidence_score":0.2464437}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.013546192087233068},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.6659667491912842},{"text":"Please stay on the line.","start_word":19,"end_word":23,"sentiment":"neutral","sentiment_score":0.16127169132232666}],"average":{"sentiment":"neutral","sentiment_score":0.07994601220795602}}}}