{"metadata":{"transaction_key":"deprecated","request_id":"019ecf25-2d76-7be3-8067-35e9103484eb","sha256":"b4e42ed917df030b1164f60de828b8f9baaeda1c0a3ea0aabf50a298bc8a432f","created":"2026-06-16T06:36:21.585Z","duration":5.5439377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":26},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":26,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"This is Marilyn Cheng. I'm sorry. I can't take this call. Kindly leave a message.","confidence":0.9970703,"words":[{"word":"this","start":0.24,"end":0.39999998,"confidence":0.90234375,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.0036977268755435944},{"word":"is","start":0.39999998,"end":0.48,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01799299567937851},{"word":"marilyn","start":0.48,"end":0.98,"confidence":0.81152344,"punctuated_word":"Marilyn","sentiment":"neutral","sentiment_score":0.019923878833651543},{"word":"cheng","start":1.12,"end":1.62,"confidence":0.7114258,"punctuated_word":"Cheng.","sentiment":"neutral","sentiment_score":0.02109873853623867},{"word":"i'm","start":1.8399999,"end":2.08,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4967912137508392},{"word":"sorry","start":2.08,"end":2.48,"confidence":0.9345703,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.5751087665557861},{"word":"i","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7320408225059509},{"word":"can't","start":2.6399999,"end":2.96,"confidence":0.9980469,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6933327913284302},{"word":"take","start":2.96,"end":3.12,"confidence":0.9970703,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8054246306419373},{"word":"this","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.7724142670631409},{"word":"call","start":3.36,"end":3.86,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.7282149791717529},{"word":"kindly","start":4.0,"end":4.48,"confidence":0.9995117,"punctuated_word":"Kindly","sentiment":"negative","sentiment_score":-0.45698797702789307},{"word":"leave","start":4.48,"end":4.64,"confidence":0.9970703,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.42134034633636475},{"word":"a","start":4.64,"end":4.7999997,"confidence":0.9921875,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3780760765075683},{"word":"message","start":4.7999997,"end":5.2999997,"confidence":0.9980469,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.20174376666545868}],"paragraphs":{"transcript":"\nThis is Marilyn Cheng. I'm sorry. I can't take this call. Kindly leave a message.","paragraphs":[{"sentences":[{"text":"This is Marilyn Cheng.","start":0.24,"end":1.62,"sentiment":"neutral","sentiment_score":0.013829471543431282},{"text":"I'm sorry.","start":1.8399999,"end":2.48,"sentiment":"negative","sentiment_score":-0.5359499901533127},{"text":"I can't take this call.","start":2.48,"end":3.86,"sentiment":"negative","sentiment_score":-0.7462854981422424},{"text":"Kindly leave a message.","start":4.0,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.3645370416343212}],"sentiment":"negative","sentiment_score":-0.41374385009209314,"num_words":15,"start":0.24,"end":5.2999997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: This is Marilyn Cheng. I'm sorry. I can't take this call. Kindly leave a message.","paragraphs":[{"sentences":[{"text":"This is Marilyn Cheng.","start":0.24,"end":1.62,"sentiment":"neutral","sentiment_score":0.013829471543431282},{"text":"I'm sorry.","start":1.8399999,"end":2.48,"sentiment":"negative","sentiment_score":-0.5359499901533127},{"text":"I can't take this call.","start":2.48,"end":3.86,"sentiment":"negative","sentiment_score":-0.7462854981422424},{"text":"Kindly leave a message.","start":4.0,"end":5.2999997,"sentiment":"negative","sentiment_score":-0.3645370416343212}],"sentiment":"negative","sentiment_score":-0.41374385009209314,"channel":1,"num_words":15,"start":0.24,"end":5.2999997}]},"summary":{"result":"success","short":"This is Marilyn Cheng. I'm sorry. I can't take this call. Kindly leave a message."},"intents":{"segments":[{"text":"Kindly leave a message.","start_word":11,"end_word":14,"intents":[{"intent":"Leave message","confidence_score":0.53457505}]}]},"sentiments":{"segments":[{"text":"This is Marilyn Cheng.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.016252560541033745},{"text":"I'm sorry. I can't take this call. Kindly leave a message.","start_word":4,"end_word":14,"sentiment":"negative","sentiment_score":-0.558538019657135}],"average":{"sentiment":"negative","sentiment_score":-0.4258940036480243}}}}