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Is it on your wall? Mhmm. Yeah. Sure. Is it a small box? Small one? Mhmm. Okay. Does it has a light green light on it? Mhmm. And it's mounted on your wall. Yeah. So I think you're referring to the network termination device, the NTD box from Linham Networks. Am I speaking with Abby? Yeah. Mhmm. So that's the NTD box. You'll still be needing a router connected to that box for their so that the router can establish a connection, a Wi Fi. Sorry? You can send it to this email. Do you want me to dictate it to you? Okay. So it's moraine, m o r a Mhmm. I n e. Yeah. @airtel.net.au. Yeah. Thank you. Yeah. Okay. Sure. So that I can review it. Mhmm. Okay. Yes. Hang on. Let me just review the picture. Okay. Hello, Abby? Yeah. May I know what is this white cable connected to this black box? But where is the other end of this cable connected to? The one that has a block. Mhmm. Besides the block cable. Okay. Okay. I see. There is no other box other than this on your wall. Mhmm. Yeah. So, actually, this is not the router. I think this is the NTT box, but this is different NTT box. It's not the usual one that our customer is using. Yeah. Is this the interface of that device, the application? Yeah. The other photo. Okay. I see. So I think this is a different one. Hang on. Is it okay if you send me the picture of the other boxes on your wall? Mhmm. Mhmm. Yeah. Just email me the picture of the other boxes for me to check. But I think this is the NTD box since it it has a green cable. Is that a green cable? The first one? Green with white. Mhmm. Okay. Okay. Mhmm. Yeah. I can see it now. And then let me just check. On this block box, do you remember it's it has a port available? Yeah. Mhmm. So at the black box, there is two cable connected to it. Right? To white yeah. Mhmm. On this black box, is there a available port still that we can connect another cable? Okay. Because upon checking here, this seems to be the NTT box from the Lanham Networks on where we'll we're going to connect the router. So this is not the router already. We need a router one, which is the Wi Fi six router. Yeah. Yeah. The UniFi Express Wi Fi setup guide. Mhmm. Okay. Hang on. Let me just check also. Hello, Abby? Yes. Thank you for waiting. So just wanted to ask if you can do you have access to the Unify app or the admin login for that device, the BlockBox? Yeah. Is it possible for you to log in to that device for us to check? Because upon checking here on your end, it seems that that's the network termination device, which is managed by the Linham Networks. So we cannot use that one for establishing a Wi Fi connection. Yeah. Because mhmm. We're going yeah. We're going to try if you can access that device. If you can access that device, we can use that as the router. But if not, you'll be needing a router. Because if that's the case, that's the NPD box that is managed by the Lindholm, and we cannot configure that one. Yeah. And one mhmm. Is there a sticker at the back of that box? K. K. Is that detachable or it's fixed at the wall? Mhmm. Yeah. Because mhmm. Because I think that's a different version of the NTD box. That's why we're not familiar to it. Mhmm. Yeah. But if ever if ever you're able to access that box, you can just enter the PPPoE credentials that we're going to send you. If ever, just let us know if you can access it. But if not, that means that's the NTT box, and you'll be needing to get a router. Which is mhmm. Yeah. Yeah. I'm going to send it to you once you're able to access that device. Mhmm. Yeah. Okay. Hang on. Let me just check your email. I think I already send you one. The subject is setting Internet service to your router. Yeah. I sent it Tuesday. Mhmm. Yeah. Mhmm. Yeah. That's correct. But please do not press anything with that box. Just try to access it. But if you cannot, that means that's the NTT box and you'll be needing a router still. Mhmm. Okay. Mhmm. Yeah. Just, yeah, just update us via email if ever on what happened regarding the device. Mhmm. You're welcome. Bye for now. Have a great day. 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Good morning. This is Maureen from Erdo tech support. How can I assist you today? Hello?\n\nSo the router has antenna on it, like, two to six antenna. Usually, a black box also, black color. Is it on your wall? Mhmm. Yeah.\n\nSure. Is it a small box? Small one? Mhmm. Okay.\n\nDoes it has a light green light on it? Mhmm. And it's mounted on your wall. Yeah. So I think you're referring to the network termination device, the NTD box from Linham Networks.\n\nAm I speaking with Abby? Yeah. Mhmm. So that's the NTD box. You'll still be needing a router connected to that box for their so that the router can establish a connection, a Wi Fi.\n\nSorry? You can send it to this email. Do you want me to dictate it to you? Okay. So it's moraine, m o r a Mhmm.\n\nI n e. Yeah. @airtel.net.au. Yeah. Thank you.\n\nYeah. Okay. Sure. So that I can review it. Mhmm.\n\nOkay. Yes. Hang on. Let me just review the picture. Okay.\n\nHello, Abby? Yeah. May I know what is this white cable connected to this black box? But where is the other end of this cable connected to? The one that has a block.\n\nMhmm. Besides the block cable. Okay. Okay. I see.\n\nThere is no other box other than this on your wall. Mhmm. Yeah. So, actually, this is not the router. I think this is the NTT box, but this is different NTT box.\n\nIt's not the usual one that our customer is using. Yeah. Is this the interface of that device, the application? Yeah. The other photo.\n\nOkay. I see. So I think this is a different one. Hang on. Is it okay if you send me the picture of the other boxes on your wall?\n\nMhmm. Mhmm. Yeah. Just email me the picture of the other boxes for me to check. But I think this is the NTD box since it it has a green cable.\n\nIs that a green cable? The first one? Green with white. Mhmm. Okay.\n\nOkay. Mhmm. Yeah. I can see it now. And then let me just check.\n\nOn this block box, do you remember it's it has a port available? Yeah. Mhmm. So at the black box, there is two cable connected to it. Right?\n\nTo white yeah. Mhmm. On this black box, is there a available port still that we can connect another cable? Okay. Because upon checking here, this seems to be the NTT box from the Lanham Networks on where we'll we're going to connect the router.\n\nSo this is not the router already. We need a router one, which is the Wi Fi six router. Yeah. Yeah. The UniFi Express Wi Fi setup guide.\n\nMhmm. Okay. Hang on. Let me just check also. Hello, Abby?\n\nYes. Thank you for waiting. So just wanted to ask if you can do you have access to the Unify app or the admin login for that device, the BlockBox? Yeah. Is it possible for you to log in to that device for us to check?\n\nBecause upon checking here on your end, it seems that that's the network termination device, which is managed by the Linham Networks. So we cannot use that one for establishing a Wi Fi connection. Yeah. Because mhmm. We're going yeah.\n\nWe're going to try if you can access that device. If you can access that device, we can use that as the router. But if not, you'll be needing a router. Because if that's the case, that's the NPD box that is managed by the Lindholm, and we cannot configure that one. Yeah.\n\nAnd one mhmm. Is there a sticker at the back of that box? K. K. Is that detachable or it's fixed at the wall?\n\nMhmm. Yeah. Because mhmm. Because I think that's a different version of the NTD box. That's why we're not familiar to it.\n\nMhmm. Yeah. But if ever if ever you're able to access that box, you can just enter the PPPoE credentials that we're going to send you. If ever, just let us know if you can access it. But if not, that means that's the NTT box, and you'll be needing to get a router.\n\nWhich is mhmm. Yeah. Yeah. I'm going to send it to you once you're able to access that device. Mhmm.\n\nYeah. Okay. Hang on. Let me just check your email. I think I already send you one.\n\nThe subject is setting Internet service to your router. Yeah. I sent it Tuesday. Mhmm. Yeah.\n\nMhmm. Yeah. That's correct. But please do not press anything with that box. Just try to access it.\n\nBut if you cannot, that means that's the NTT box and you'll be needing a router still. Mhmm. Okay. Mhmm. Yeah.\n\nJust, yeah, just update us via email if ever on what happened regarding the device. Mhmm. You're welcome. Bye for now. Have a great day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.2409834265708923},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"positive","sentiment_score":0.5368979573249817},{"text":"This is Maureen from Erdo tech support.","start":2.72,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3958225207669394},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.28214560200770694},{"text":"Hello?","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.062393538653850555}],"sentiment":"positive","sentiment_score":0.3435767139582073,"num_words":17,"start":1.5999999,"end":8.5},{"sentences":[{"text":"So the router has antenna on it, like, two to six antenna.","start":33.2,"end":38.9,"sentiment":"neutral","sentiment_score":-0.0027333671847979226},{"text":"Usually, a black box also, black 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e.","start":191.92,"end":195.92,"sentiment":"neutral","sentiment_score":0.011116466174523035},{"text":"Yeah.","start":195.92,"end":196.42,"sentiment":"neutral","sentiment_score":0.03362835943698883},{"text":"@airtel.net.au.","start":196.64,"end":200.34,"sentiment":"neutral","sentiment_score":0.03275540471076965},{"text":"Yeah.","start":202.88,"end":203.38,"sentiment":"neutral","sentiment_score":-0.008721336722373962},{"text":"Thank you.","start":204.20499,"end":205.86499,"sentiment":"neutral","sentiment_score":0.15538961067795753}],"sentiment":"neutral","sentiment_score":0.05022388091310859,"num_words":8,"start":191.92,"end":205.86499},{"sentences":[{"text":"Yeah.","start":206.525,"end":206.765,"sentiment":"neutral","sentiment_score":0.07556132972240448},{"text":"Okay.","start":206.765,"end":207.08499,"sentiment":"neutral","sentiment_score":0.09935162216424942},{"text":"Sure.","start":207.08499,"end":207.58499,"sentiment":"neutral","sentiment_score":0.1424802839756012},{"text":"So that I can review it.","start":208.525,"end":210.465,"sentiment":"neutral","sentiment_score":0.13013202200333276},{"text":"Mhmm.","start":212.525,"end":213.025,"sentiment":"neutral","sentiment_score":-0.10387999564409256}],"sentiment":"neutral","sentiment_score":0.09943053722381592,"num_words":10,"start":206.525,"end":213.025},{"sentences":[{"text":"Okay.","start":226.46,"end":226.96,"sentiment":"neutral","sentiment_score":0.030022092163562775},{"text":"Yes.","start":322.48,"end":322.98,"sentiment":"neutral","sentiment_score":0.052353136241436005},{"text":"Hang on.","start":323.92,"end":324.32,"sentiment":"neutral","sentiment_score":0.008771428838372232},{"text":"Let me just review the picture.","start":324.32,"end":325.94,"sentiment":"neutral","sentiment_score":0.0192043778176109},{"text":"Okay.","start":328.0,"end":328.5,"sentiment":"neutral","sentiment_score":0.025582201778888702}],"sentiment":"neutral","sentiment_score":0.021884232251481575,"num_words":11,"start":226.46,"end":328.5},{"sentences":[{"text":"Hello, Abby?","start":357.625,"end":358.605,"sentiment":"neutral","sentiment_score":0.018890608102083206},{"text":"Yeah.","start":360.265,"end":360.765,"sentiment":"neutral","sentiment_score":-0.0020868098363280296},{"text":"May I know what is this white cable connected to this black box?","start":360.825,"end":365.565,"sentiment":"neutral","sentiment_score":-0.028364551898378592},{"text":"But where is the other end of this cable connected to?","start":373.31998,"end":377.09998,"sentiment":"neutral","sentiment_score":-0.05300387977199121},{"text":"The one that has a block.","start":378.52,"end":380.3,"sentiment":"neutral","sentiment_score":-0.06892888216922681}],"sentiment":"neutral","sentiment_score":-0.040292749661162044,"num_words":33,"start":357.625,"end":380.3},{"sentences":[{"text":"Mhmm.","start":380.36,"end":380.86,"sentiment":"neutral","sentiment_score":-0.04243326187133789},{"text":"Besides the block cable.","start":382.12,"end":383.81998,"sentiment":"neutral","sentiment_score":-0.09085388109087944},{"text":"Okay.","start":389.015,"end":389.515,"sentiment":"neutral","sentiment_score":-0.08990289270877838},{"text":"Okay.","start":393.015,"end":393.255,"sentiment":"neutral","sentiment_score":-0.030144713819026947},{"text":"I see.","start":393.255,"end":393.915,"sentiment":"neutral","sentiment_score":-0.03272757958620787}],"sentiment":"neutral","sentiment_score":-0.0657057279927863,"num_words":9,"start":380.36,"end":393.915},{"sentences":[{"text":"There is no other box other than this on your wall.","start":395.575,"end":399.61002,"sentiment":"neutral","sentiment_score":-0.055464773354205216},{"text":"Mhmm.","start":400.79,"end":401.29,"sentiment":"neutral","sentiment_score":-0.035646650940179825},{"text":"Yeah.","start":404.47,"end":404.87,"sentiment":"neutral","sentiment_score":-0.04870985820889473},{"text":"So, actually, this is not the router.","start":404.87,"end":407.21002,"sentiment":"neutral","sentiment_score":-0.08518890397889274},{"text":"I think this is the NTT box, but this is different NTT box.","start":408.87,"end":414.92502,"sentiment":"neutral","sentiment_score":-0.05743340187920974}],"sentiment":"neutral","sentiment_score":-0.06174016873719114,"num_words":33,"start":395.575,"end":414.92502},{"sentences":[{"text":"It's not the usual one that our customer is using.","start":415.70502,"end":421.08502,"sentiment":"neutral","sentiment_score":-0.10094332993030548},{"text":"Yeah.","start":432.84,"end":433.34,"sentiment":"neutral","sentiment_score":-0.02458484098315239},{"text":"Is this the interface of that device, the application?","start":433.63998,"end":438.655,"sentiment":"neutral","sentiment_score":-0.028944956345690623},{"text":"Yeah.","start":442.635,"end":442.955,"sentiment":"neutral","sentiment_score":-0.03445909544825554},{"text":"The other photo.","start":442.955,"end":444.175,"sentiment":"neutral","sentiment_score":-0.04877388725678126}],"sentiment":"neutral","sentiment_score":-0.06147097935900092,"num_words":24,"start":415.70502,"end":444.175},{"sentences":[{"text":"Okay.","start":461.09003,"end":461.49002,"sentiment":"neutral","sentiment_score":-0.003077533096075058},{"text":"I see.","start":461.49002,"end":462.15002,"sentiment":"neutral","sentiment_score":-0.017818056046962738},{"text":"So I think this is a different one.","start":462.37003,"end":464.87003,"sentiment":"neutral","sentiment_score":-0.14470026455819607},{"text":"Hang on.","start":469.17502,"end":469.915,"sentiment":"neutral","sentiment_score":-0.08417730778455734},{"text":"Is it okay if you send me the picture of the other boxes on your wall?","start":470.695,"end":476.155,"sentiment":"neutral","sentiment_score":0.01882988424040377}],"sentiment":"neutral","sentiment_score":-0.036668697564766324,"num_words":29,"start":461.09003,"end":476.155},{"sentences":[{"text":"Mhmm.","start":479.73502,"end":480.23502,"sentiment":"neutral","sentiment_score":-0.15614910423755646},{"text":"Mhmm.","start":513.71,"end":514.11,"sentiment":"neutral","sentiment_score":0.02097441256046295},{"text":"Yeah.","start":514.11,"end":514.61,"sentiment":"neutral","sentiment_score":0.059920866042375565},{"text":"Just email me the picture of the other boxes for me to check.","start":515.63,"end":523.41,"sentiment":"neutral","sentiment_score":0.05033827830965702},{"text":"But I think this is the NTD box since it it has a green cable.","start":531.885,"end":536.865,"sentiment":"neutral","sentiment_score":0.03821655437350273}],"sentiment":"neutral","sentiment_score":0.03717393896752788,"num_words":31,"start":479.73502,"end":536.865},{"sentences":[{"text":"Is that a green cable?","start":537.41003,"end":538.79004,"sentiment":"neutral","sentiment_score":0.0173680167645216},{"text":"The first one?","start":539.33,"end":540.31,"sentiment":"neutral","sentiment_score":0.005917316302657127},{"text":"Green with white.","start":544.53,"end":545.99005,"sentiment":"neutral","sentiment_score":0.0021720069150129953},{"text":"Mhmm.","start":546.05005,"end":546.55005,"sentiment":"neutral","sentiment_score":0.0012917104177176952},{"text":"Okay.","start":551.49005,"end":551.99005,"sentiment":"neutral","sentiment_score":0.04816359281539917}],"sentiment":"neutral","sentiment_score":0.012351027439133478,"num_words":13,"start":537.41003,"end":551.99005},{"sentences":[{"text":"Okay.","start":656.555,"end":657.055,"sentiment":"neutral","sentiment_score":0.0810820534825325},{"text":"Mhmm.","start":657.835,"end":658.335,"sentiment":"neutral","sentiment_score":0.040160611271858215},{"text":"Yeah.","start":661.915,"end":662.415,"sentiment":"neutral","sentiment_score":0.129612997174263},{"text":"I can see it now.","start":662.555,"end":664.015,"sentiment":"neutral","sentiment_score":0.16126145124435426},{"text":"And then let me just check.","start":664.635,"end":666.095,"sentiment":"neutral","sentiment_score":0.06030405374864737}],"sentiment":"neutral","sentiment_score":0.10135623147445065,"num_words":14,"start":656.555,"end":666.095},{"sentences":[{"text":"On this block box, do you remember it's it has a port available?","start":670.79,"end":676.49,"sentiment":"neutral","sentiment_score":0.03700637989319288},{"text":"Yeah.","start":685.15497,"end":685.65497,"sentiment":"neutral","sentiment_score":0.03435545042157173},{"text":"Mhmm.","start":685.955,"end":686.455,"sentiment":"neutral","sentiment_score":0.012989873066544533},{"text":"So at the black box, there is two cable connected to it.","start":690.755,"end":694.375,"sentiment":"neutral","sentiment_score":0.0017190024567147095},{"text":"Right?","start":694.435,"end":694.935,"sentiment":"neutral","sentiment_score":0.006556274369359016}],"sentiment":"neutral","sentiment_score":0.019843305926769972,"num_words":28,"start":670.79,"end":694.935},{"sentences":[{"text":"To white yeah.","start":699.66003,"end":700.96,"sentiment":"neutral","sentiment_score":0.026680016269286472},{"text":"Mhmm.","start":705.10004,"end":705.60004,"sentiment":"neutral","sentiment_score":0.012819746509194374},{"text":"On this black box, is there a available port still that we can connect another cable?","start":754.33997,"end":762.04,"sentiment":"neutral","sentiment_score":-0.024111976730637252},{"text":"Okay.","start":770.945,"end":771.445,"sentiment":"neutral","sentiment_score":-0.08198114484548569},{"text":"Because upon checking here, this seems to be the NTT box from the Lanham Networks on where we'll we're going to connect the router.","start":771.745,"end":782.86,"sentiment":"neutral","sentiment_score":-0.036396829770334684}],"sentiment":"neutral","sentiment_score":-0.027743042037925787,"num_words":45,"start":699.66003,"end":782.86},{"sentences":[{"text":"So this is not the router already.","start":783.56,"end":786.77997,"sentiment":"neutral","sentiment_score":-0.08769347305808749},{"text":"We need a router one, which is the Wi Fi six router.","start":788.63495,"end":795.935,"sentiment":"neutral","sentiment_score":-0.01439304385955135},{"text":"Yeah.","start":800.97,"end":801.47,"sentiment":"neutral","sentiment_score":-0.01504298485815525},{"text":"Yeah.","start":811.20996,"end":811.52997,"sentiment":"neutral","sentiment_score":0.05757962167263031},{"text":"The UniFi Express Wi Fi setup guide.","start":811.52997,"end":814.43,"sentiment":"neutral","sentiment_score":0.07985686830111913}],"sentiment":"neutral","sentiment_score":-0.006608432957104274,"num_words":28,"start":783.56,"end":814.43},{"sentences":[{"text":"Mhmm.","start":817.96497,"end":818.46497,"sentiment":"neutral","sentiment_score":-0.09199807047843932},{"text":"Okay.","start":833.02,"end":833.52,"sentiment":"neutral","sentiment_score":0.08717841655015945},{"text":"Hang on.","start":833.66,"end":834.06,"sentiment":"neutral","sentiment_score":0.03912234492599964},{"text":"Let me just check also.","start":834.06,"end":835.6,"sentiment":"neutral","sentiment_score":0.029941169172525407},{"text":"Hello, Abby?","start":1208.1799,"end":1209.08,"sentiment":"neutral","sentiment_score":0.08874770253896713}],"sentiment":"neutral","sentiment_score":0.036420571533116425,"num_words":11,"start":817.96497,"end":1209.08},{"sentences":[{"text":"Yes.","start":1210.82,"end":1211.22,"sentiment":"neutral","sentiment_score":0.17594899237155914},{"text":"Thank you for waiting.","start":1211.22,"end":1212.28,"sentiment":"positive","sentiment_score":0.418224573135376},{"text":"So just wanted to ask if you can do you have access to the Unify app or the admin login for that device, the BlockBox?","start":1212.58,"end":1222.395,"sentiment":"neutral","sentiment_score":0.10698412105441094},{"text":"Yeah.","start":1228.615,"end":1229.115,"sentiment":"neutral","sentiment_score":-0.001773310825228691},{"text":"Is it possible for you to log in to that device for us to check?","start":1229.4149,"end":1235.12,"sentiment":"neutral","sentiment_score":-0.02005303936700026}],"sentiment":"neutral","sentiment_score":0.09175829152050226,"num_words":46,"start":1210.82,"end":1235.12},{"sentences":[{"text":"Because upon checking here on your end, it seems that that's the network termination device, which is managed by the Linham Networks.","start":1235.12,"end":1246.4199,"sentiment":"neutral","sentiment_score":-0.2280963049693541},{"text":"So we cannot use that one for establishing a Wi Fi connection.","start":1247.485,"end":1253.0249,"sentiment":"neutral","sentiment_score":-0.23741789162158966},{"text":"Yeah.","start":1256.2849,"end":1256.7849,"sentiment":"neutral","sentiment_score":-0.0341942273080349},{"text":"Because mhmm.","start":1257.005,"end":1258.145,"sentiment":"neutral","sentiment_score":-0.04773952066898346},{"text":"We're going yeah.","start":1259.485,"end":1261.95,"sentiment":"neutral","sentiment_score":-0.030782215918103855}],"sentiment":"neutral","sentiment_score":-0.2022288331296295,"num_words":40,"start":1235.12,"end":1261.95},{"sentences":[{"text":"We're going to try if you can access that device.","start":1261.95,"end":1265.49,"sentiment":"neutral","sentiment_score":-0.04516160897910595},{"text":"If you can access that device, we can use that as the router.","start":1265.95,"end":1270.2899,"sentiment":"neutral","sentiment_score":-0.033271827949927404},{"text":"But if not, you'll be needing a router.","start":1270.75,"end":1273.97,"sentiment":"neutral","sentiment_score":-0.16768931690603495},{"text":"Because if that's the case, that's the NPD box that is managed by the Lindholm, and we cannot configure that one.","start":1274.365,"end":1282.705,"sentiment":"neutral","sentiment_score":-0.186130081259069},{"text":"Yeah.","start":1290.99,"end":1291.49,"sentiment":"neutral","sentiment_score":0.027156969532370567}],"sentiment":"neutral","sentiment_score":-0.11523092689238629,"num_words":53,"start":1261.95,"end":1291.49},{"sentences":[{"text":"And one mhmm.","start":1292.27,"end":1297.25,"sentiment":"neutral","sentiment_score":-0.002787542218963305},{"text":"Is there a sticker at the back of that box?","start":1300.1151,"end":1303.5751,"sentiment":"neutral","sentiment_score":-0.028367500007152557},{"text":"K.","start":1304.675,"end":1305.175,"sentiment":"neutral","sentiment_score":0.004849741235375404},{"text":"K.","start":1306.035,"end":1306.535,"sentiment":"neutral","sentiment_score":0.057019248604774475},{"text":"Is that detachable or it's fixed at the wall?","start":1307.3151,"end":1311.5751,"sentiment":"neutral","sentiment_score":0.0475122458818886}],"sentiment":"neutral","sentiment_score":0.008226732335363826,"num_words":24,"start":1292.27,"end":1311.5751},{"sentences":[{"text":"Mhmm.","start":1318.13,"end":1318.63,"sentiment":"neutral","sentiment_score":-0.003052623476833105},{"text":"Yeah.","start":1318.93,"end":1319.3301,"sentiment":"neutral","sentiment_score":-0.002206670120358467},{"text":"Because mhmm.","start":1319.3301,"end":1320.63,"sentiment":"neutral","sentiment_score":-0.039101699367165565},{"text":"Because I think that's a different version of the NTD box.","start":1321.0901,"end":1325.01,"sentiment":"neutral","sentiment_score":-0.10536061295054176},{"text":"That's why we're not familiar to it.","start":1325.01,"end":1326.975,"sentiment":"neutral","sentiment_score":-0.1008080882685525}],"sentiment":"neutral","sentiment_score":-0.08854936603033407,"num_words":22,"start":1318.13,"end":1326.975},{"sentences":[{"text":"Mhmm.","start":1328.4149,"end":1328.9149,"sentiment":"neutral","sentiment_score":0.0007596579380333424},{"text":"Yeah.","start":1329.615,"end":1330.115,"sentiment":"neutral","sentiment_score":0.02380299940705299},{"text":"But if ever if ever you're able to access that box, you can just enter the PPPoE credentials that we're going to send you.","start":1330.255,"end":1342.61,"sentiment":"neutral","sentiment_score":0.030662375114237268},{"text":"If ever, just let us know if you can access it.","start":1342.61,"end":1347.75,"sentiment":"neutral","sentiment_score":-0.0028149189258163624},{"text":"But if not, that means that's the NTT box, and you'll be needing to get a router.","start":1347.89,"end":1354.145,"sentiment":"neutral","sentiment_score":-0.09429849136401625}],"sentiment":"neutral","sentiment_score":-0.016177385208990286,"num_words":54,"start":1328.4149,"end":1354.145},{"sentences":[{"text":"Which is mhmm.","start":1356.605,"end":1357.505,"sentiment":"neutral","sentiment_score":0.003266473145534595},{"text":"Yeah.","start":1361.965,"end":1362.465,"sentiment":"neutral","sentiment_score":0.008186605758965015},{"text":"Yeah.","start":1364.125,"end":1364.525,"sentiment":"neutral","sentiment_score":0.0471503883600235},{"text":"I'm going to send it to you once you're able to access that device.","start":1364.525,"end":1368.51,"sentiment":"neutral","sentiment_score":0.089551927787917},{"text":"Mhmm.","start":1379.8501,"end":1380.1001,"sentiment":"neutral","sentiment_score":0.013213729485869408}],"sentiment":"neutral","sentiment_score":0.06660385660361498,"num_words":20,"start":1356.605,"end":1380.1001},{"sentences":[{"text":"Yeah.","start":1380.1001,"end":1380.375,"sentiment":"neutral","sentiment_score":0.027116384357213977},{"text":"Okay.","start":1380.615,"end":1381.115,"sentiment":"neutral","sentiment_score":0.030407534912228584},{"text":"Hang on.","start":1381.335,"end":1381.735,"sentiment":"neutral","sentiment_score":0.02229122817516327},{"text":"Let me just check your email.","start":1381.735,"end":1387.755,"sentiment":"neutral","sentiment_score":0.032341331243515015},{"text":"I think I already send you one.","start":1397.03,"end":1399.53,"sentiment":"neutral","sentiment_score":0.03260758465954235}],"sentiment":"neutral","sentiment_score":0.030847497393979746,"num_words":17,"start":1380.1001,"end":1399.53},{"sentences":[{"text":"The subject is setting Internet service to your router.","start":1400.31,"end":1403.77,"sentiment":"neutral","sentiment_score":0.0034668977475828594},{"text":"Yeah.","start":1411.185,"end":1411.685,"sentiment":"neutral","sentiment_score":0.03362055495381355},{"text":"I sent it Tuesday.","start":1413.825,"end":1415.045,"sentiment":"neutral","sentiment_score":0.03679405897855759},{"text":"Mhmm.","start":1415.265,"end":1415.765,"sentiment":"neutral","sentiment_score":0.048163436353206635},{"text":"Yeah.","start":1419.03,"end":1419.53,"sentiment":"neutral","sentiment_score":0.10910017788410188}],"sentiment":"neutral","sentiment_score":0.023078905302099884,"num_words":16,"start":1400.31,"end":1419.53},{"sentences":[{"text":"Mhmm.","start":1422.23,"end":1422.73,"sentiment":"neutral","sentiment_score":0.030682845041155815},{"text":"Yeah.","start":1431.91,"end":1432.39,"sentiment":"neutral","sentiment_score":0.057555653154850006},{"text":"That's correct.","start":1432.39,"end":1433.29,"sentiment":"neutral","sentiment_score":0.07798774167895317},{"text":"But please do not press anything with that box.","start":1434.875,"end":1437.695,"sentiment":"neutral","sentiment_score":-0.2170776410235299},{"text":"Just try to access it.","start":1438.715,"end":1441.035,"sentiment":"neutral","sentiment_score":-0.15797000229358674}],"sentiment":"neutral","sentiment_score":-0.13885193328476614,"num_words":18,"start":1422.23,"end":1441.035},{"sentences":[{"text":"But if you cannot, that means that's the NTT box and you'll be needing a router still.","start":1441.035,"end":1446.335,"sentiment":"neutral","sentiment_score":-0.23574968295938828},{"text":"Mhmm.","start":1448.315,"end":1448.815,"sentiment":"neutral","sentiment_score":0.010403645224869251},{"text":"Okay.","start":1449.42,"end":1449.92,"sentiment":"neutral","sentiment_score":0.06129154935479164},{"text":"Mhmm.","start":1451.8201,"end":1452.3201,"sentiment":"neutral","sentiment_score":0.03913573175668717},{"text":"Yeah.","start":1453.1001,"end":1453.3401,"sentiment":"neutral","sentiment_score":0.04021336138248443}],"sentiment":"neutral","sentiment_score":-0.1836523963138461,"num_words":21,"start":1441.035,"end":1453.3401},{"sentences":[{"text":"Just, yeah, just update us via email if ever on what happened regarding the device.","start":1453.3401,"end":1461.28,"sentiment":"neutral","sentiment_score":0.06309370286762714},{"text":"Mhmm.","start":1463.4369,"end":1463.9369,"sentiment":"neutral","sentiment_score":0.057400524616241455},{"text":"You're welcome.","start":1465.5969,"end":1466.397,"sentiment":"positive","sentiment_score":0.6863642334938049},{"text":"Bye for now.","start":1466.397,"end":1467.377,"sentiment":"neutral","sentiment_score":0.30566152930259705},{"text":"Have a great day.","start":1467.5969,"end":1468.397,"sentiment":"positive","sentiment_score":0.6608888506889343}],"sentiment":"neutral","sentiment_score":0.23748298101127147,"num_words":25,"start":1453.3401,"end":1468.397},{"sentences":[{"text":"Bye.","start":1468.397,"end":1468.897,"sentiment":"neutral","sentiment_score":0.2285597324371338}],"sentiment":"neutral","sentiment_score":0.2285597324371338,"num_words":1,"start":1468.397,"end":1468.897}]}}]},{"alternatives":[{"transcript":"Oh, hi. Hi, Maurice. I there seems to be confusion about whether or not I need a router for my Internet. The the room with the all the cables has something in it that we think is a router. Is there any chance I can send you a picture of it? Antenna. Yeah. Yeah. It's black, and it's hold on. Yeah. It's on the wall, and it's got a the letter u, and then it's got a little on off, and then it's got a little kind of four with a circle around it. I can send you a photo. It's can I email you a photo of it? Yeah. It's about 20 centimeters by 20 centimeters. That's sort of size. I'm not sure from the photo. In the photo, it's blue light, but there could be other lights on it that I can't see. Yeah. Yeah. Okay. So and so someone was saying that to if I just need the Wi Fi, I can get, like, a a u seven Pro thing? So it says if there's no Wi Fi on the device, you can get this other device and it generates Wi Fi, which is like a it looks like it's a can can I can I send you photos? It it'd be easier if I could do do you have an email? Yes, please. M o r a I n e, moraine. Yep. Okay. Perfect. I'm gonna send them right away. Actually, I'll send them while I'm on the phone. Yeah. Yeah. Because my partner's on IT, and he seems to think that I don't need a router. I just need this other thing, but I'll just send it to you. I just don't wanna buy the wrong thing. Alright. They should come through shortly. Has that come through? That's it. Yeah. Oh, yeah. And? I don't I'm not actually sure. See, I'm not sure. Yeah. I I I'm not sure because I'm yeah. I'm not sure because I'm not at home. I just took a photo. So I'm not sure what it's connected to. Yeah. Oh, there is. Yeah. But this is the one that we thought was a router. Yeah. Okay. So do I need did you see the other photo? The other photo, do you mean? Or yeah. It it's just it it's just what my partner thought that I I might be able to get instead of a router. It is. It says that I'm not at home. Hold on. I'll just see if we do have a picture. I might have to double check and email you. Yeah. Hold on. Hold on. Hold on. I might have it. Oh, hold on. Hold on. There's another there's another there's another box. Hold on. Okay. Let me know if this comes through. This is I think that might be the link to the Gemini. I'm just sending you another photo as well. It says so Gemini, which is just the AI, says that the sleek black box is a u b Ubiquiti UniFi Express. It functions as both your Internet router and your built in Wi Fi access point. Judging by the white Linson networks box beneath it, you are connected to a private optical fiber network. The blue icons yeah. Do you see that? Do you see that other photo that I sent that shows that what it's attached to? Yes. Well, it looks like there's two white and one black. And then that goes to the wall. You can see in the photo. Possibly. I'm not sure. So you're sure that's needed? Even though did you see the did you see the Gemini thing I sent? Yeah. I just wanna get a rough idea cost for a 20 foot standard used shipping container for renting or. Yes. And it says it says to check for a sticker. It says it doesn't need a router. Is that not correct? It might it may not be, but I just wanna double check before I go out and buy one. Yeah. Yeah. That's me very much. Yeah. I read it properly. Yeah. Yes. I don't, but I can get that. Okay. Okay. Okay. So so what's the next step? Yeah. Okay. So so the so I should try to access the device. Is that the next step? Okay. And how would I do that? Is there something on the side of the box? Or oh, okay. I'll check for that. Yeah. Okay. I'm not sure because I'm not at I'm not at home. So I've just got the photos, but I can check when I get home tonight. Yeah. Okay. Okay. Alright. Well, I'll yeah. Okay. So if I can access it, what did you say there's some details to enter? Are you gonna send those to me, or have I got those? Okay. Oh, okay. Not okay. Are you able to send them to me now so that so that I can do it tonight? Yeah. Internet service to router. Yes. Yes. Okay. Perfect. Okay. So okay. Alright. Okay. I will try to to do that tonight. Otherwise, I'll buy a router. Okay. Okay. Okay. Alright. Well, I'll give that a go, and we'll go from there. Okay. Okay. Yeah. Okay. I'll I'll let you know. Okay. Thank you very much. Okay. Thanks. Okay. Bye. 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hi. Hi, Maurice. I there seems to be confusion about whether or not I need a router for my Internet. The the room with the all the cables has something in it that we think is a router. Is there any chance I can send you a picture of it?\n\nAntenna. Yeah. Yeah. It's black, and it's hold on. Yeah.\n\nIt's on the wall, and it's got a the letter u, and then it's got a little on off, and then it's got a little kind of four with a circle around it. I can send you a photo. It's can I email you a photo of it? Yeah. It's about 20 centimeters by 20 centimeters.\n\nThat's sort of size. I'm not sure from the photo. In the photo, it's blue light, but there could be other lights on it that I can't see. Yeah. Yeah.\n\nOkay. So and so someone was saying that to if I just need the Wi Fi, I can get, like, a a u seven Pro thing? So it says if there's no Wi Fi on the device, you can get this other device and it generates Wi Fi, which is like a it looks like it's a can can I can I send you photos? It it'd be easier if I could do do you have an email? Yes, please.\n\nM o r a I n e, moraine. Yep. Okay. Perfect. I'm gonna send them right away.\n\nActually, I'll send them while I'm on the phone. Yeah. Yeah. Because my partner's on IT, and he seems to think that I don't need a router. I just need this other thing, but I'll just send it to you.\n\nI just don't wanna buy the wrong thing. Alright. They should come through shortly. Has that come through? That's it.\n\nYeah. Oh, yeah. And? I don't I'm not actually sure. See, I'm not sure.\n\nYeah. I I I'm not sure because I'm yeah. I'm not sure because I'm not at home. I just took a photo. So I'm not sure what it's connected to.\n\nYeah. Oh, there is. Yeah. But this is the one that we thought was a router. Yeah.\n\nOkay. So do I need did you see the other photo? The other photo, do you mean? Or yeah. It it's just it it's just what my partner thought that I I might be able to get instead of a router.\n\nIt is. It says that I'm not at home. Hold on. I'll just see if we do have a picture. I might have to double check and email you.\n\nYeah. Hold on. Hold on. Hold on. I might have it.\n\nOh, hold on. Hold on. There's another there's another there's another box. Hold on. Okay.\n\nLet me know if this comes through. This is I think that might be the link to the Gemini. I'm just sending you another photo as well. It says so Gemini, which is just the AI, says that the sleek black box is a u b Ubiquiti UniFi Express. It functions as both your Internet router and your built in Wi Fi access point.\n\nJudging by the white Linson networks box beneath it, you are connected to a private optical fiber network. The blue icons yeah. Do you see that? Do you see that other photo that I sent that shows that what it's attached to? Yes.\n\nWell, it looks like there's two white and one black. And then that goes to the wall. You can see in the photo. Possibly. I'm not sure.\n\nSo you're sure that's needed? Even though did you see the did you see the Gemini thing I sent? Yeah. I just wanna get a rough idea cost for a 20 foot standard used shipping container for renting or. Yes.\n\nAnd it says it says to check for a sticker. It says it doesn't need a router. Is that not correct? It might it may not be, but I just wanna double check before I go out and buy one. Yeah.\n\nYeah. That's me very much. Yeah. I read it properly. Yeah.\n\nYes. I don't, but I can get that. Okay. Okay. Okay.\n\nSo so what's the next step? Yeah. Okay. So so the so I should try to access the device. Is that the next step?\n\nOkay. And how would I do that? Is there something on the side of the box? Or oh, okay. I'll check for that.\n\nYeah. Okay. I'm not sure because I'm not at I'm not at home. So I've just got the photos, but I can check when I get home tonight. Yeah.\n\nOkay. Okay. Alright. Well, I'll yeah. Okay.\n\nSo if I can access it, what did you say there's some details to enter? Are you gonna send those to me, or have I got those? Okay. Oh, okay. Not okay.\n\nAre you able to send them to me now so that so that I can do it tonight? Yeah. Internet service to router. Yes. Yes.\n\nOkay. Perfect. Okay. So okay. Alright.\n\nOkay. I will try to to do that tonight. Otherwise, I'll buy a router. Okay. Okay.\n\nOkay. Alright. Well, I'll give that a go, and we'll go from there. Okay. Okay.\n\nYeah. Okay. I'll I'll let you know. Okay. Thank you very much.\n\nOkay. Thanks. Okay. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":6.56,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.2951879948377609},{"text":"Hi, Maurice.","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.05120790749788284},{"text":"I there seems to be confusion about whether or not I need a router for my Internet.","start":10.32,"end":17.705,"sentiment":"neutral","sentiment_score":-0.17829247520250432},{"text":"The the room with the all the cables has something in it that we think is a router.","start":18.085,"end":28.06,"sentiment":"neutral","sentiment_score":-0.09813634347584513},{"text":"Is there any chance I can send you a picture of 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then it's got a little kind of four with a circle around it.","start":54.670002,"end":62.37,"sentiment":"neutral","sentiment_score":0.009242424854274952},{"text":"I can send you a photo.","start":63.71,"end":65.01,"sentiment":"neutral","sentiment_score":0.07730788923799992},{"text":"It's can I email you a photo of it?","start":65.31,"end":67.845,"sentiment":"neutral","sentiment_score":0.05451591975159115},{"text":"Yeah.","start":69.765,"end":70.265,"sentiment":"neutral","sentiment_score":0.028108898550271988},{"text":"It's about 20 centimeters by 20 centimeters.","start":72.965004,"end":77.065,"sentiment":"neutral","sentiment_score":0.004637746073837791}],"sentiment":"neutral","sentiment_score":0.02357256704375946,"num_words":56,"start":54.670002,"end":77.065},{"sentences":[{"text":"That's sort of size.","start":77.205,"end":78.345,"sentiment":"neutral","sentiment_score":-0.015850826050154865},{"text":"I'm not sure from the photo.","start":85.65,"end":87.83,"sentiment":"neutral","sentiment_score":-0.17867977917194366},{"text":"In the photo, it's blue light, but there could be other lights on it that I can't see.","start":87.97,"end":92.55,"sentiment":"neutral","sentiment_score":-0.15821081813838747},{"text":"Yeah.","start":96.445,"end":96.945,"sentiment":"neutral","sentiment_score":-0.0179219301789999},{"text":"Yeah.","start":108.85,"end":109.35,"sentiment":"neutral","sentiment_score":0.005396611988544464}],"sentiment":"neutral","sentiment_score":-0.13319340079712372,"num_words":30,"start":77.205,"end":109.35},{"sentences":[{"text":"Okay.","start":126.885,"end":127.385,"sentiment":"neutral","sentiment_score":0.004111580550670624},{"text":"So and so someone was saying that to if I just need the Wi Fi, I can get, like, a a u seven Pro thing?","start":127.924995,"end":144.22,"sentiment":"neutral","sentiment_score":-0.03470186248421669},{"text":"So it says if there's no Wi Fi on the device, you can get this other device and it generates Wi Fi, which is like a it looks like it's a can can I can I send you photos?","start":150.82501,"end":172.83,"sentiment":"neutral","sentiment_score":-0.03725806743097611},{"text":"It it'd be easier if I could do do you have an email?","start":173.21,"end":176.27,"sentiment":"neutral","sentiment_score":0.08446538161772948},{"text":"Yes, please.","start":182.185,"end":183.005,"sentiment":"neutral","sentiment_score":0.08335196226835251}],"sentiment":"neutral","sentiment_score":-0.013146821572445334,"num_words":80,"start":126.885,"end":183.005},{"sentences":[{"text":"M o r a I n e, moraine.","start":188.025,"end":195.1,"sentiment":"neutral","sentiment_score":0.012980029452592134},{"text":"Yep.","start":195.1,"end":195.6,"sentiment":"neutral","sentiment_score":0.031778037548065186},{"text":"Okay.","start":201.02,"end":201.42001,"sentiment":"neutral","sentiment_score":0.23255792260169983},{"text":"Perfect.","start":201.42001,"end":201.90001,"sentiment":"positive","sentiment_score":0.549694299697876},{"text":"I'm gonna send them right away.","start":201.90001,"end":203.44,"sentiment":"neutral","sentiment_score":0.20341214506576458}],"sentiment":"neutral","sentiment_score":0.1257849038742921,"num_words":17,"start":188.025,"end":203.44},{"sentences":[{"text":"Actually, I'll send them while I'm on the phone.","start":203.58,"end":205.42001,"sentiment":"neutral","sentiment_score":0.13422055687341425},{"text":"Yeah.","start":205.42001,"end":205.905,"sentiment":"neutral","sentiment_score":0.06611740589141846},{"text":"Yeah.","start":211.825,"end":211.985,"sentiment":"neutral","sentiment_score":-0.008688017725944519},{"text":"Because my partner's on IT, and he seems to think that I don't need a router.","start":211.985,"end":220.02,"sentiment":"neutral","sentiment_score":-0.2090400201268494},{"text":"I just need this other thing, but I'll just send it to you.","start":220.02,"end":223.08,"sentiment":"neutral","sentiment_score":-0.1733897144977863}],"sentiment":"neutral","sentiment_score":-0.10833230526186526,"num_words":40,"start":203.58,"end":223.08},{"sentences":[{"text":"I just don't wanna buy the wrong thing.","start":223.46,"end":225.24,"sentiment":"negative","sentiment_score":-0.39245402440428734},{"text":"Alright.","start":244.92,"end":245.15999,"sentiment":"neutral","sentiment_score":0.159137025475502},{"text":"They should come through shortly.","start":245.15999,"end":246.85999,"sentiment":"neutral","sentiment_score":0.26420084536075594},{"text":"Has that come through?","start":315.3,"end":316.59998,"sentiment":"neutral","sentiment_score":0.13442553207278252},{"text":"That's it.","start":326.625,"end":327.365,"sentiment":"neutral","sentiment_score":0.02687601651996374}],"sentiment":"neutral","sentiment_score":-0.05340183908119798,"num_words":20,"start":223.46,"end":327.365},{"sentences":[{"text":"Yeah.","start":359.035,"end":359.535,"sentiment":"neutral","sentiment_score":0.004626970738172531},{"text":"Oh, yeah.","start":364.98,"end":369.06,"sentiment":"neutral","sentiment_score":-0.04635396599769592},{"text":"And?","start":369.06,"end":369.56,"sentiment":"neutral","sentiment_score":-0.05014028400182724},{"text":"I don't I'm not actually sure.","start":369.62003,"end":371.56,"sentiment":"neutral","sentiment_score":-0.11603737001617749},{"text":"See, I'm not sure.","start":378.815,"end":379.79498,"sentiment":"neutral","sentiment_score":-0.09078280441462994}],"sentiment":"neutral","sentiment_score":-0.08554119164390224,"num_words":14,"start":359.035,"end":379.79498},{"sentences":[{"text":"Yeah.","start":381.535,"end":382.035,"sentiment":"neutral","sentiment_score":-0.04283887892961502},{"text":"I I I'm not sure because I'm yeah.","start":382.175,"end":385.775,"sentiment":"neutral","sentiment_score":-0.08677939604967833},{"text":"I'm not sure because I'm not at home.","start":385.775,"end":387.615,"sentiment":"neutral","sentiment_score":-0.141135323792696},{"text":"I just took a photo.","start":387.615,"end":388.835,"sentiment":"neutral","sentiment_score":-0.08386623859405518},{"text":"So I'm not sure what it's connected to.","start":389.13498,"end":391.395,"sentiment":"neutral","sentiment_score":-0.1163393696770072}],"sentiment":"neutral","sentiment_score":-0.10720675960183143,"num_words":30,"start":381.535,"end":391.395},{"sentences":[{"text":"Yeah.","start":392.495,"end":392.995,"sentiment":"neutral","sentiment_score":-0.03671998530626297},{"text":"Oh, there is.","start":398.84,"end":399.74,"sentiment":"neutral","sentiment_score":-0.044370741893847786},{"text":"Yeah.","start":399.8,"end":400.2,"sentiment":"neutral","sentiment_score":-0.025253284722566605},{"text":"But this is the one that we thought was a router.","start":400.2,"end":402.46,"sentiment":"neutral","sentiment_score":-0.05027355456894094},{"text":"Yeah.","start":422.87003,"end":423.37003,"sentiment":"neutral","sentiment_score":-0.022678060457110405}],"sentiment":"neutral","sentiment_score":-0.04533956802504904,"num_words":17,"start":392.495,"end":423.37003},{"sentences":[{"text":"Okay.","start":423.43002,"end":423.93002,"sentiment":"neutral","sentiment_score":-0.01834174618124962},{"text":"So do I need did you see the other photo?","start":424.23,"end":427.61002,"sentiment":"neutral","sentiment_score":-0.03028637059032917},{"text":"The other photo, do you mean?","start":439.755,"end":441.435,"sentiment":"neutral","sentiment_score":-0.07448166608810425},{"text":"Or yeah.","start":441.435,"end":445.695,"sentiment":"neutral","sentiment_score":-0.05485202372074127},{"text":"It it's just it it's just what my partner thought that I I might be able to get instead of a router.","start":445.91498,"end":452.41,"sentiment":"neutral","sentiment_score":0.0677260472015901}],"sentiment":"neutral","sentiment_score":0.014931062009276413,"num_words":41,"start":423.43002,"end":452.41},{"sentences":[{"text":"It is.","start":478.38,"end":479.18,"sentiment":"neutral","sentiment_score":-0.03861892968416214},{"text":"It says that I'm not at home.","start":479.18,"end":481.12,"sentiment":"neutral","sentiment_score":-0.16934076909508025},{"text":"Hold on.","start":481.82,"end":482.22,"sentiment":"neutral","sentiment_score":-0.08604231849312782},{"text":"I'll just see if we do have a picture.","start":482.22,"end":490.625,"sentiment":"neutral","sentiment_score":-0.005402963091101911},{"text":"I might have to double check and email you.","start":505.02,"end":512.48,"sentiment":"neutral","sentiment_score":-0.07566171305047141}],"sentiment":"neutral","sentiment_score":-0.07463068845842419,"num_words":29,"start":478.38,"end":512.48},{"sentences":[{"text":"Yeah.","start":527.99,"end":528.31,"sentiment":"neutral","sentiment_score":0.0503576323390007},{"text":"Hold on.","start":528.31,"end":528.71,"sentiment":"neutral","sentiment_score":0.023498941212892532},{"text":"Hold on.","start":528.71,"end":529.03,"sentiment":"neutral","sentiment_score":0.01817644014954567},{"text":"Hold on.","start":529.03,"end":529.43,"sentiment":"neutral","sentiment_score":0.018106275238096714},{"text":"I might have it.","start":529.43,"end":530.49,"sentiment":"neutral","sentiment_score":0.053226226940751076}],"sentiment":"neutral","sentiment_score":0.03480235030027953,"num_words":11,"start":527.99,"end":530.49},{"sentences":[{"text":"Oh, hold on.","start":543.345,"end":543.90497,"sentiment":"neutral","sentiment_score":0.003447193962832292},{"text":"Hold on.","start":543.90497,"end":544.385,"sentiment":"neutral","sentiment_score":0.0006118016317486763},{"text":"There's another there's another there's another box.","start":544.385,"end":549.505,"sentiment":"neutral","sentiment_score":-0.024540596683177034},{"text":"Hold on.","start":549.505,"end":550.245,"sentiment":"neutral","sentiment_score":0.0013016248121857643},{"text":"Okay.","start":569.84,"end":570.16,"sentiment":"neutral","sentiment_score":0.07012961059808731}],"sentiment":"neutral","sentiment_score":-0.005832408760519077,"num_words":15,"start":543.345,"end":570.16},{"sentences":[{"text":"Let me know if this comes through.","start":570.16,"end":571.79504,"sentiment":"neutral","sentiment_score":0.07002101519278117},{"text":"This is I think that might be the link to the Gemini.","start":571.79504,"end":589.7,"sentiment":"neutral","sentiment_score":0.12581529033680758},{"text":"I'm just sending you another photo as well.","start":589.76,"end":592.42,"sentiment":"neutral","sentiment_score":0.13549739867448807},{"text":"It says so Gemini, which is just the AI, says that the sleek black box is a u b Ubiquiti UniFi Express.","start":624.285,"end":633.345,"sentiment":"neutral","sentiment_score":0.21963844905522736},{"text":"It functions as both your Internet router and your built in Wi Fi access point.","start":635.45,"end":640.99,"sentiment":"neutral","sentiment_score":0.28802273571491244}],"sentiment":"neutral","sentiment_score":0.19119213585508987,"num_words":64,"start":570.16,"end":640.99},{"sentences":[{"text":"Judging by the white Linson networks box beneath it, you are connected to a private optical fiber network.","start":643.77,"end":650.51,"sentiment":"neutral","sentiment_score":0.18092499590582317},{"text":"The blue icons yeah.","start":655.265,"end":658.565,"sentiment":"neutral","sentiment_score":0.07874135207384825},{"text":"Do you see that?","start":659.265,"end":660.405,"sentiment":"neutral","sentiment_score":0.03789638075977564},{"text":"Do you see that other photo that I sent that shows that what it's attached to?","start":679.005,"end":685.185,"sentiment":"neutral","sentiment_score":0.017455250897910446},{"text":"Yes.","start":698.72,"end":699.22,"sentiment":"neutral","sentiment_score":0.02638747915625572}],"sentiment":"neutral","sentiment_score":0.0936947058409799,"num_words":43,"start":643.77,"end":699.22},{"sentences":[{"text":"Well, it looks like there's two white and one black.","start":700.24,"end":703.185,"sentiment":"neutral","sentiment_score":0.014494043588638306},{"text":"And then that goes to the wall.","start":705.585,"end":707.265,"sentiment":"neutral","sentiment_score":0.0010951837258679523},{"text":"You can see in the photo.","start":707.265,"end":710.485,"sentiment":"neutral","sentiment_score":0.03478881064802408},{"text":"Possibly.","start":761.115,"end":761.615,"sentiment":"neutral","sentiment_score":-0.06674718111753464},{"text":"I'm not sure.","start":764.715,"end":765.615,"sentiment":"neutral","sentiment_score":-0.2540399233500163}],"sentiment":"neutral","sentiment_score":-0.017315828344888158,"num_words":27,"start":700.24,"end":765.615},{"sentences":[{"text":"So you're sure that's needed?","start":797.51495,"end":799.375,"sentiment":"neutral","sentiment_score":0.01045324131846428},{"text":"Even though did you see the did you see the Gemini thing I sent?","start":800.39496,"end":803.855,"sentiment":"neutral","sentiment_score":-0.016318157548084855},{"text":"Yeah.","start":804.33997,"end":804.58,"sentiment":"neutral","sentiment_score":0.022036075592041016},{"text":"I just wanna get a rough idea cost for a 20 foot standard used shipping container for renting or.","start":804.58,"end":811.64,"sentiment":"neutral","sentiment_score":0.05509978336723227},{"text":"Yes.","start":816.02,"end":816.435,"sentiment":"neutral","sentiment_score":0.03187844157218933}],"sentiment":"neutral","sentiment_score":0.023115560051519424,"num_words":40,"start":797.51495,"end":816.435},{"sentences":[{"text":"And it says it says to check for a sticker.","start":816.675,"end":820.215,"sentiment":"neutral","sentiment_score":-0.11932790242135524},{"text":"It says it doesn't need a router.","start":820.275,"end":821.975,"sentiment":"neutral","sentiment_score":-0.19676168050084794},{"text":"Is that not correct?","start":824.195,"end":825.235,"sentiment":"neutral","sentiment_score":-0.16654611006379128},{"text":"It might it may not be, but I just wanna double check before I go out and buy one.","start":825.235,"end":829.735,"sentiment":"neutral","sentiment_score":-0.20604662675606578},{"text":"Yeah.","start":831.81,"end":832.31,"sentiment":"neutral","sentiment_score":0.0003008916974067688}],"sentiment":"neutral","sentiment_score":-0.17442390840591454,"num_words":41,"start":816.675,"end":832.31},{"sentences":[{"text":"Yeah.","start":832.69,"end":833.01,"sentiment":"neutral","sentiment_score":0.017112355679273605},{"text":"That's me very much.","start":833.01,"end":833.99,"sentiment":"neutral","sentiment_score":0.1199866347014904},{"text":"Yeah.","start":835.01,"end":835.51,"sentiment":"neutral","sentiment_score":0.02011265605688095},{"text":"I read it properly.","start":835.97003,"end":836.95,"sentiment":"neutral","sentiment_score":0.0318040382117033},{"text":"Yeah.","start":837.01,"end":837.51,"sentiment":"neutral","sentiment_score":0.05839903652667999}],"sentiment":"neutral","sentiment_score":0.06388970362869176,"num_words":11,"start":832.69,"end":837.51},{"sentences":[{"text":"Yes.","start":1209.715,"end":1210.215,"sentiment":"neutral","sentiment_score":0.11495785415172576},{"text":"I don't, but I can get that.","start":1224.69,"end":1226.835,"sentiment":"neutral","sentiment_score":-0.1241595447063446},{"text":"Okay.","start":1255.0299,"end":1255.5299,"sentiment":"neutral","sentiment_score":-0.04054571315646171},{"text":"Okay.","start":1255.9099,"end":1256.4099,"sentiment":"neutral","sentiment_score":-0.0320005789399147},{"text":"Okay.","start":1258.315,"end":1258.815,"sentiment":"neutral","sentiment_score":-0.02269766852259636}],"sentiment":"neutral","sentiment_score":-0.07721844721924175,"num_words":11,"start":1209.715,"end":1258.815},{"sentences":[{"text":"So so what's the next step?","start":1258.875,"end":1260.635,"sentiment":"neutral","sentiment_score":-0.01883124653249979},{"text":"Yeah.","start":1260.635,"end":1261.135,"sentiment":"neutral","sentiment_score":-0.02910972945392132},{"text":"Okay.","start":1284.0499,"end":1284.37,"sentiment":"neutral","sentiment_score":-0.00464043952524662},{"text":"So so the so I should try to access the device.","start":1284.37,"end":1288.505,"sentiment":"neutral","sentiment_score":0.017731736329468815},{"text":"Is that the next step?","start":1288.565,"end":1290.265,"sentiment":"neutral","sentiment_score":0.04717422276735306}],"sentiment":"neutral","sentiment_score":0.011840940220281482,"num_words":24,"start":1258.875,"end":1290.265},{"sentences":[{"text":"Okay.","start":1292.165,"end":1292.485,"sentiment":"neutral","sentiment_score":0.020233649760484695},{"text":"And how would I do that?","start":1292.485,"end":1294.185,"sentiment":"neutral","sentiment_score":0.0017231414094567299},{"text":"Is there something on the side of the box?","start":1295.605,"end":1297.445,"sentiment":"neutral","sentiment_score":-0.03157882827023665},{"text":"Or oh, okay.","start":1297.445,"end":1304.53,"sentiment":"neutral","sentiment_score":-0.013798875734210014},{"text":"I'll check for that.","start":1304.53,"end":1305.5701,"sentiment":"neutral","sentiment_score":0.03319742390885949}],"sentiment":"neutral","sentiment_score":-0.007054082077482472,"num_words":23,"start":1292.165,"end":1305.5701},{"sentences":[{"text":"Yeah.","start":1305.5701,"end":1305.97,"sentiment":"neutral","sentiment_score":0.10605031251907349},{"text":"Okay.","start":1305.97,"end":1306.47,"sentiment":"neutral","sentiment_score":0.0814366415143013},{"text":"I'm not sure because I'm not at I'm not at home.","start":1311.01,"end":1313.41,"sentiment":"neutral","sentiment_score":-0.07262506403706291},{"text":"So I've just got the photos, but I can check when I get home tonight.","start":1313.41,"end":1317.1051,"sentiment":"neutral","sentiment_score":-0.002760199581583341},{"text":"Yeah.","start":1319.005,"end":1319.505,"sentiment":"neutral","sentiment_score":-0.0159786194562912}],"sentiment":"neutral","sentiment_score":-0.02306104701911581,"num_words":29,"start":1305.5701,"end":1319.505},{"sentences":[{"text":"Okay.","start":1328.285,"end":1328.785,"sentiment":"neutral","sentiment_score":-0.010246267542243004},{"text":"Okay.","start":1329.165,"end":1329.665,"sentiment":"neutral","sentiment_score":0.01399790309369564},{"text":"Alright.","start":1330.1,"end":1330.1799,"sentiment":"neutral","sentiment_score":0.053239546716213226},{"text":"Well, I'll yeah.","start":1330.1799,"end":1333.4,"sentiment":"neutral","sentiment_score":0.015707611106336117},{"text":"Okay.","start":1355.485,"end":1355.97,"sentiment":"neutral","sentiment_score":0.014477651566267014}],"sentiment":"neutral","sentiment_score":0.01694166673613446,"num_words":7,"start":1328.285,"end":1355.97},{"sentences":[{"text":"So if I can access it, what did you say there's some details to enter?","start":1356.0499,"end":1360.85,"sentiment":"neutral","sentiment_score":0.005958152655512095},{"text":"Are you gonna send those to me, or have I got those?","start":1360.85,"end":1363.59,"sentiment":"neutral","sentiment_score":0.009376569767482579},{"text":"Okay.","start":1366.45,"end":1366.95,"sentiment":"neutral","sentiment_score":0.11255379021167757},{"text":"Oh, okay.","start":1370.69,"end":1371.4299,"sentiment":"neutral","sentiment_score":0.08124889060854912},{"text":"Not okay.","start":1371.635,"end":1372.035,"sentiment":"neutral","sentiment_score":0.056459952145814896}],"sentiment":"neutral","sentiment_score":0.018433206336339936,"num_words":32,"start":1356.0499,"end":1372.035},{"sentences":[{"text":"Are you able to send them to me now so that so that I can do it tonight?","start":1372.035,"end":1378.375,"sentiment":"neutral","sentiment_score":0.06681783807774384},{"text":"Yeah.","start":1380.755,"end":1381.255,"sentiment":"neutral","sentiment_score":0.0335344634950161},{"text":"Internet service to 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okay.","start":1418.7001,"end":1420.16,"sentiment":"neutral","sentiment_score":0.08986927941441536},{"text":"Alright.","start":1420.22,"end":1420.72,"sentiment":"neutral","sentiment_score":0.09261324256658554}],"sentiment":"neutral","sentiment_score":0.13719037920236588,"num_words":6,"start":1416.86,"end":1420.72},{"sentences":[{"text":"Okay.","start":1420.86,"end":1421.36,"sentiment":"neutral","sentiment_score":0.0555235929787159},{"text":"I will try to to do that tonight.","start":1422.9401,"end":1429.555,"sentiment":"neutral","sentiment_score":0.017480297945439816},{"text":"Otherwise, I'll buy a router.","start":1429.555,"end":1431.015,"sentiment":"neutral","sentiment_score":-0.016102966479957105},{"text":"Okay.","start":1433.955,"end":1434.455,"sentiment":"neutral","sentiment_score":-0.017523808404803276},{"text":"Okay.","start":1447.1901,"end":1447.67,"sentiment":"neutral","sentiment_score":-0.008260713890194893}],"sentiment":"neutral","sentiment_score":0.005566663865465671,"num_words":16,"start":1420.86,"end":1447.67},{"sentences":[{"text":"Okay.","start":1447.67,"end":1448.17,"sentiment":"neutral","sentiment_score":-0.005030902102589607},{"text":"Alright.","start":1449.3501,"end":1449.75,"sentiment":"neutral","sentiment_score":0.06753773242235184},{"text":"Well, I'll give that a go, and we'll go from there.","start":1449.75,"end":1453.67,"sentiment":"neutral","sentiment_score":0.06745070591568947},{"text":"Okay.","start":1453.67,"end":1454.17,"sentiment":"neutral","sentiment_score":0.07973363995552063},{"text":"Okay.","start":1461.385,"end":1461.865,"sentiment":"neutral","sentiment_score":0.09221698343753816}],"sentiment":"neutral","sentiment_score":0.065094347919027,"num_words":15,"start":1447.67,"end":1461.865},{"sentences":[{"text":"Yeah.","start":1461.865,"end":1462.185,"sentiment":"neutral","sentiment_score":0.08726289868354797},{"text":"Okay.","start":1462.185,"end":1462.505,"sentiment":"neutral","sentiment_score":0.06624334305524826},{"text":"I'll I'll let you know.","start":1462.505,"end":1463.625,"sentiment":"neutral","sentiment_score":0.09213429242372513},{"text":"Okay.","start":1463.625,"end":1464.025,"sentiment":"neutral","sentiment_score":0.21170923113822937},{"text":"Thank you very much.","start":1464.025,"end":1465.165,"sentiment":"positive","sentiment_score":0.7776457816362381}],"sentiment":"neutral","sentiment_score":0.3280391717950503,"num_words":12,"start":1461.865,"end":1465.165},{"sentences":[{"text":"Okay.","start":1466.665,"end":1467.145,"sentiment":"neutral","sentiment_score":0.3189646601676941},{"text":"Thanks.","start":1467.145,"end":1467.645,"sentiment":"positive","sentiment_score":0.6556805372238159},{"text":"Okay.","start":1467.7051,"end":1468.185,"sentiment":"positive","sentiment_score":0.4568077325820923},{"text":"Bye.","start":1468.185,"end":1468.685,"sentiment":"positive","sentiment_score":0.3829668462276459},{"text":"Bye.","start":1468.745,"end":1469.245,"sentiment":"neutral","sentiment_score":-0.10457868129014967}],"sentiment":"positive","sentiment_score":0.3419682189822197,"num_words":5,"start":1466.665,"end":1469.245}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erdo tech support. How can I\n\nChannel 1: Oh,\n\nChannel 0: assist\n\nChannel 1: hi.\n\nChannel 0: you today? Hello?\n\nChannel 1: Hi, Maurice. I there seems to be confusion about whether or not I need a router for my Internet. The the room with the all the cables has something in it that we think is a router. Is there any chance I can send you a picture of it?\n\nChannel 0: So the router has antenna on it, like, two to six antenna.\n\nChannel 1: Antenna.\n\nChannel 0: Usually, a black box also, black color.\n\nChannel 1: Yeah. Yeah. It's black, and it's\n\nChannel 0: Is\n\nChannel 1: hold\n\nChannel 0: it\n\nChannel 1: on.\n\nChannel 0: on your wall?\n\nChannel 1: Yeah. It's on the wall, and it's got a the letter u, and then it's got a little on off, and then it's got a little kind of four with a circle around it. I can send you a photo. It's can\n\nChannel 0: Mhmm.\n\nChannel 1: I email you a photo of it?\n\nChannel 0: Yeah. Sure. Is\n\nChannel 1: Yeah.\n\nChannel 0: it a small box? Small one?\n\nChannel 1: It's about 20 centimeters by 20 centimeters. That's sort of size.\n\nChannel 0: Mhmm. Okay. Does it has a light green light on it?\n\nChannel 1: I'm not sure from the photo. In the photo, it's blue light, but there could be other lights on it\n\nChannel 0: Mhmm.\n\nChannel 1: that I can't see.\n\nChannel 0: And it's mounted on your wall.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So I think you're referring to the network termination device, the NTD box from Linham Networks. Am I speaking with Abby?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Mhmm. So that's the NTD box. You'll still be needing a router connected to that box for their so that the router can establish a connection, a Wi Fi.\n\nChannel 1: Okay. So and so someone was saying that to if I just need the Wi Fi, I can get, like, a a u seven Pro thing?\n\nChannel 0: Sorry?\n\nChannel 1: So it says if there's no Wi Fi on the device, you can get this other device and it generates Wi Fi, which is like a it looks like it's a can can I can I send you photos? It it'd be easier if I could do do you have an email?\n\nChannel 0: You can send it to this email. Do you want me to dictate it to you?\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. So it's moraine, m o\n\nChannel 1: M\n\nChannel 0: r\n\nChannel 1: o\n\nChannel 0: a Mhmm.\n\nChannel 1: r a\n\nChannel 0: I\n\nChannel 1: I\n\nChannel 0: n\n\nChannel 1: n e, moraine. Yep.\n\nChannel 0: e. Yeah. @airtel.net.au.\n\nChannel 1: Okay. Perfect. I'm gonna send them right\n\nChannel 0: Yeah.\n\nChannel 1: away. Actually, I'll send\n\nChannel 0: Thank\n\nChannel 1: them while I'm on the phone.\n\nChannel 0: you.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Okay. Sure. So that I can review it.\n\nChannel 1: Yeah. Because\n\nChannel 0: Mhmm.\n\nChannel 1: my partner's on IT, and he seems to think that I don't need a router. I just need this other thing, but I'll just send it to you. I just don't wanna buy the wrong thing.\n\nChannel 0: Okay.\n\nChannel 1: Alright. They should come through shortly. Has that come through?\n\nChannel 0: Yes. Hang on. Let me just review the picture.\n\nChannel 1: That's it.\n\nChannel 0: Okay. Hello, Abby?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. May I know what is this white cable connected to this black\n\nChannel 1: Oh,\n\nChannel 0: box?\n\nChannel 1: yeah. And? I don't I'm not actually sure.\n\nChannel 0: But where is the other end of this cable connected to? The one\n\nChannel 1: See, I'm\n\nChannel 0: that\n\nChannel 1: not\n\nChannel 0: has\n\nChannel 1: sure.\n\nChannel 0: a block. Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Besides\n\nChannel 1: I I I'm\n\nChannel 0: the\n\nChannel 1: not sure\n\nChannel 0: block\n\nChannel 1: because\n\nChannel 0: cable.\n\nChannel 1: I'm yeah. I'm not sure because I'm not at home. I just took a photo.\n\nChannel 0: Okay.\n\nChannel 1: So I'm not sure what it's connected to. Yeah.\n\nChannel 0: Okay. I see. There is no other box other than this on\n\nChannel 1: Oh,\n\nChannel 0: your\n\nChannel 1: there\n\nChannel 0: wall.\n\nChannel 1: is. Yeah. But this is the\n\nChannel 0: Mhmm.\n\nChannel 1: one that we thought was a router.\n\nChannel 0: Yeah. So, actually, this is not the router. I think this is the NTT box, but this is different NTT box. It's not the usual one that our customer is using.\n\nChannel 1: Yeah. Okay. So do I need did you see the other photo?\n\nChannel 0: Yeah. Is this the interface of that device, the application?\n\nChannel 1: The other photo, do you mean? Or\n\nChannel 0: Yeah. The other photo.\n\nChannel 1: yeah. It it's just it it's just what my partner thought that I I might be able to get instead of a router.\n\nChannel 0: Okay. I see. So I think this is a different one. Hang on. Is it okay if you send me the picture of the other boxes on your wall?\n\nChannel 1: It is. It says that I'm\n\nChannel 0: Mhmm.\n\nChannel 1: not at home. Hold on. I'll just see if we do have a picture. I might have to double check and email you.\n\nChannel 0: Mhmm. Yeah. Just email me the picture of the other boxes for me to check.\n\nChannel 1: Yeah. Hold on. Hold on. Hold on. I might have it.\n\nChannel 0: But I think this is the NTD box since it it has a green cable. Is that a green cable? The first one?\n\nChannel 1: Oh, hold on. Hold on. There's\n\nChannel 0: Green\n\nChannel 1: another\n\nChannel 0: with white. Mhmm.\n\nChannel 1: there's another there's another box. Hold on.\n\nChannel 0: Okay.\n\nChannel 1: Okay. Let me know if this comes through. This is I think that might be the link to the Gemini. I'm just sending you another photo as well. It says so Gemini, which is just the AI, says that the sleek black box is a u b Ubiquiti UniFi Express.\n\nIt functions as both your Internet router and your built in Wi Fi access point. Judging by the white Linson networks box beneath it, you are connected to a private optical fiber network. The blue icons\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: yeah. Do you see that?\n\nChannel 0: Yeah. I can see it now. And then let me just check. On this block box, do you remember it's it has a port available?\n\nChannel 1: Do you see that other photo that I sent that shows that what it's attached to?\n\nChannel 0: Yeah. Mhmm. So at the black box, there is two cable connected to it. Right?\n\nChannel 1: Yes.\n\nChannel 0: To white\n\nChannel 1: Well,\n\nChannel 0: yeah.\n\nChannel 1: it looks like there's two white and one black.\n\nChannel 0: Mhmm.\n\nChannel 1: And then that goes to the wall. You can see in the photo.\n\nChannel 0: On this black box, is there a available port still that we can connect\n\nChannel 1: Possibly.\n\nChannel 0: another cable?\n\nChannel 1: I'm not sure.\n\nChannel 0: Okay. Because upon checking here, this seems to be the NTT box from the Lanham Networks on where we'll we're going to connect the router. So this is not the router already. We need a router one, which is the Wi Fi six router.\n\nChannel 1: So you're sure that's needed? Even though\n\nChannel 0: Yeah.\n\nChannel 1: did you see the did you see the Gemini thing I sent? Yeah. I just wanna get a rough idea cost for a 20 foot standard used shipping container for renting or.\n\nChannel 0: Yeah. The UniFi Express Wi Fi setup guide.\n\nChannel 1: Yes. And it says\n\nChannel 0: Mhmm.\n\nChannel 1: it says to check for a sticker. It says it doesn't need a router. Is that not correct? It might it may not be, but I just wanna double check before I go out and buy one. Yeah.\n\nYeah. That's\n\nChannel 0: Okay.\n\nChannel 1: me very much.\n\nChannel 0: Hang on. Let me just check\n\nChannel 1: Yeah.\n\nChannel 0: also.\n\nChannel 1: I read it properly. Yeah.\n\nChannel 0: Hello, Abby?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So just wanted to ask if you can do you have access to the Unify app or the admin login for that device, the BlockBox?\n\nChannel 1: I don't, but I can get that.\n\nChannel 0: Yeah. Is it possible for you to log in to that device for us to check? Because upon checking here on your end, it seems that that's the network termination device, which is managed by the Linham Networks. So we cannot use that one for establishing a Wi Fi connection.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah. Because mhmm.\n\nChannel 1: Okay. So so what's\n\nChannel 0: We're\n\nChannel 1: the\n\nChannel 0: going\n\nChannel 1: next step? Yeah.\n\nChannel 0: yeah. We're going to try if you can access that device. If you can access that device, we can use that as the router. But if not, you'll be needing a router. Because if that's the case, that's the NPD box that is managed by the Lindholm, and we cannot configure that one.\n\nChannel 1: Okay. So so the so I should try to access the device. Is that the next step?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: And how\n\nChannel 0: one\n\nChannel 1: would I do that? Is there something on the side of\n\nChannel 0: mhmm.\n\nChannel 1: the box? Or oh,\n\nChannel 0: Is there a sticker at the back of that box?\n\nChannel 1: okay. I'll\n\nChannel 0: K.\n\nChannel 1: check for that. Yeah. Okay.\n\nChannel 0: K. Is that detachable or it's fixed at the\n\nChannel 1: I'm\n\nChannel 0: wall?\n\nChannel 1: not sure because I'm not at I'm not at home. So I've just got the photos, but I can check when I get home tonight.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Because mhmm. Because I think that's a different version of the NTD box. That's why we're not familiar to it.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Alright. Well,\n\nChannel 0: But\n\nChannel 1: I'll\n\nChannel 0: if ever\n\nChannel 1: yeah.\n\nChannel 0: if ever you're able to access that box, you can just enter the PPPoE credentials that we're going to send you. If ever, just let us know if you can access it. But if not, that means that's the NTT box, and you'll be needing to get a router.\n\nChannel 1: Okay. So if I can\n\nChannel 0: Which is\n\nChannel 1: access\n\nChannel 0: mhmm.\n\nChannel 1: it, what did you say there's some details to enter? Are you gonna send those to\n\nChannel 0: Yeah.\n\nChannel 1: me, or have I got those?\n\nChannel 0: Yeah. I'm going to send it to you once\n\nChannel 1: Okay.\n\nChannel 0: you're able to access that device.\n\nChannel 1: Oh, okay. Not okay. Are you able to send them to me now so that so that I can do it tonight?\n\nChannel 0: Mhmm. Yeah. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Hang on. Let me just check your email. I think I already send you one. The subject is setting Internet service to your router.\n\nChannel 1: Internet service to router.\n\nChannel 0: Yeah. I sent\n\nChannel 1: Yes.\n\nChannel 0: it Tuesday.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Perfect. Okay. So\n\nChannel 0: Yeah.\n\nChannel 1: okay. Alright. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: I will try to to do that tonight. Otherwise, I'll buy a router.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: But please do not press anything with that box. Just try to access it. But if you cannot, that means that's the NTT box and you'll be needing a router still.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Alright.\n\nChannel 0: Okay.\n\nChannel 1: Well, I'll give that a go, and\n\nChannel 0: Mhmm.\n\nChannel 1: we'll go from\n\nChannel 0: Yeah.\n\nChannel 1: there.\n\nChannel 0: Just,\n\nChannel 1: Okay.\n\nChannel 0: yeah, just update us via email if ever on what happened regarding the device.\n\nChannel 1: Okay. Yeah. Okay. I'll I'll let you know.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Thank you very much.\n\nChannel 0: You're welcome. Bye\n\nChannel 1: Okay.\n\nChannel 0: for now.\n\nChannel 1: Thanks.\n\nChannel 0: Have\n\nChannel 1: Okay.\n\nChannel 0: a great day.\n\nChannel 1: Bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.2409834265708923},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"positive","sentiment_score":0.5368979573249817},{"text":"This is Maureen from Erdo tech support.","start":2.72,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3958225207669394},{"text":"How can I","start":6.16,"end":6.64,"sentiment":"neutral","sentiment_score":0.32773377497990924}],"sentiment":"positive","sentiment_score":0.3899029470407046,"channel":0,"num_words":13,"start":1.5999999,"end":6.64},{"sentences":[{"text":"Oh,","start":6.56,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.28932756185531616}],"sentiment":"neutral","sentiment_score":0.28932756185531616,"channel":1,"num_words":1,"start":6.56,"end":6.8799996},{"sentences":[{"text":"assist","start":6.64,"end":7.04,"sentiment":"neutral","sentiment_score":0.2910955846309662}],"sentiment":"neutral","sentiment_score":0.2910955846309662,"channel":0,"num_words":1,"start":6.64,"end":7.04},{"sentences":[{"text":"hi.","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.3010484278202057}],"sentiment":"neutral","sentiment_score":0.3010484278202057,"channel":1,"num_words":1,"start":6.8799996,"end":7.3799996},{"sentences":[{"text":"you today?","start":7.04,"end":7.62,"sentiment":"neutral","sentiment_score":0.2092883512377739},{"text":"Hello?","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.062393538653850555}],"sentiment":"neutral","sentiment_score":0.16032341370979944,"channel":0,"num_words":3,"start":7.04,"end":8.5},{"sentences":[{"text":"Hi, Maurice.","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.05120790749788284},{"text":"I there seems to be confusion about whether or not I need a router for my Internet.","start":10.32,"end":17.705,"sentiment":"neutral","sentiment_score":-0.17829247520250432},{"text":"The the room with the all the cables has something in it that we think is a router.","start":18.085,"end":28.06,"sentiment":"neutral","sentiment_score":-0.09813634347584513},{"text":"Is there any chance I can send you a picture of it?","start":28.119999,"end":30.46,"sentiment":"neutral","sentiment_score":-0.03606927581131458}],"sentiment":"neutral","sentiment_score":-0.104649831749955,"channel":1,"num_words":49,"start":8.48,"end":30.46},{"sentences":[{"text":"So the router has antenna on it, like, two to six antenna.","start":33.2,"end":38.9,"sentiment":"neutral","sentiment_score":-0.0027333671847979226}],"sentiment":"neutral","sentiment_score":-0.0027333671847979226,"channel":0,"num_words":12,"start":33.2,"end":38.9},{"sentences":[{"text":"Antenna.","start":43.285,"end":43.785,"sentiment":"neutral","sentiment_score":0.01284052710980177}],"sentiment":"neutral","sentiment_score":0.01284052710980177,"channel":1,"num_words":1,"start":43.285,"end":43.785},{"sentences":[{"text":"Usually, a black box also, black color.","start":43.315002,"end":47.255,"sentiment":"neutral","sentiment_score":-0.018116560831133808}],"sentiment":"neutral","sentiment_score":-0.018116560831133808,"channel":0,"num_words":7,"start":43.315002,"end":47.255},{"sentences":[{"text":"Yeah.","start":46.965,"end":47.465,"sentiment":"neutral","sentiment_score":0.017543060705065727},{"text":"Yeah.","start":47.765,"end":48.245003,"sentiment":"neutral","sentiment_score":0.024491924792528152},{"text":"It's black, and it's","start":48.245003,"end":50.885002,"sentiment":"neutral","sentiment_score":0.012075837003067136}],"sentiment":"neutral","sentiment_score":0.015056388918310404,"channel":1,"num_words":6,"start":46.965,"end":50.885002},{"sentences":[{"text":"Is","start":52.44,"end":52.68,"sentiment":"neutral","sentiment_score":-0.0035599656403064728}],"sentiment":"neutral","sentiment_score":-0.0035599656403064728,"channel":0,"num_words":1,"start":52.44,"end":52.68},{"sentences":[{"text":"hold","start":52.485,"end":52.725,"sentiment":"neutral","sentiment_score":0.006733592599630356}],"sentiment":"neutral","sentiment_score":0.006733592599630356,"channel":1,"num_words":1,"start":52.485,"end":52.725},{"sentences":[{"text":"it","start":52.68,"end":52.92,"sentiment":"neutral","sentiment_score":-0.006917830556631088}],"sentiment":"neutral","sentiment_score":-0.006917830556631088,"channel":0,"num_words":1,"start":52.68,"end":52.92},{"sentences":[{"text":"on.","start":52.725,"end":53.225,"sentiment":"neutral","sentiment_score":-0.006522745825350285}],"sentiment":"neutral","sentiment_score":-0.006522745825350285,"channel":1,"num_words":1,"start":52.725,"end":53.225},{"sentences":[{"text":"on your wall?","start":52.92,"end":53.82,"sentiment":"neutral","sentiment_score":-0.0038588996976613994}],"sentiment":"neutral","sentiment_score":-0.0038588996976613994,"channel":0,"num_words":3,"start":52.92,"end":53.82},{"sentences":[{"text":"Yeah.","start":54.510002,"end":54.670002,"sentiment":"neutral","sentiment_score":0.021577969193458557},{"text":"It's on the wall, and it's got a the letter u, and then it's got a little on off, and then it's got a little kind of four with a circle around it.","start":54.670002,"end":62.37,"sentiment":"neutral","sentiment_score":0.009242424854274952},{"text":"I can send you a photo.","start":63.71,"end":65.01,"sentiment":"neutral","sentiment_score":0.07730788923799992},{"text":"It's can","start":65.31,"end":66.19,"sentiment":"neutral","sentiment_score":0.06334848888218403}],"sentiment":"neutral","sentiment_score":0.02183624529944999,"channel":1,"num_words":42,"start":54.510002,"end":66.19},{"sentences":[{"text":"Mhmm.","start":66.119995,"end":66.619995,"sentiment":"neutral","sentiment_score":0.05578085035085678}],"sentiment":"neutral","sentiment_score":0.05578085035085678,"channel":0,"num_words":1,"start":66.119995,"end":66.619995},{"sentences":[{"text":"I email you a photo of it?","start":66.19,"end":67.845,"sentiment":"neutral","sentiment_score":0.05199232857142176}],"sentiment":"neutral","sentiment_score":0.05199232857142176,"channel":1,"num_words":7,"start":66.19,"end":67.845},{"sentences":[{"text":"Yeah.","start":68.634995,"end":68.955,"sentiment":"neutral","sentiment_score":0.05017160624265671},{"text":"Sure.","start":68.955,"end":69.455,"sentiment":"neutral","sentiment_score":0.062390975654125214},{"text":"Is","start":69.755,"end":69.915,"sentiment":"neutral","sentiment_score":0.02921145036816597}],"sentiment":"neutral","sentiment_score":0.04725801075498263,"channel":0,"num_words":3,"start":68.634995,"end":69.915},{"sentences":[{"text":"Yeah.","start":69.765,"end":70.265,"sentiment":"neutral","sentiment_score":0.028108898550271988}],"sentiment":"neutral","sentiment_score":0.028108898550271988,"channel":1,"num_words":1,"start":69.765,"end":70.265},{"sentences":[{"text":"it a small box?","start":69.915,"end":71.134995,"sentiment":"neutral","sentiment_score":0.00798939191736281},{"text":"Small one?","start":71.435,"end":72.174995,"sentiment":"neutral","sentiment_score":1.7993152141571045e-6}],"sentiment":"neutral","sentiment_score":0.005326861049979925,"channel":0,"num_words":6,"start":69.915,"end":72.174995},{"sentences":[{"text":"It's about 20 centimeters by 20 centimeters.","start":72.965004,"end":77.065,"sentiment":"neutral","sentiment_score":0.004637746073837791},{"text":"That's sort of size.","start":77.205,"end":78.345,"sentiment":"neutral","sentiment_score":-0.015850826050154865}],"sentiment":"neutral","sentiment_score":-0.0028126437894322657,"channel":1,"num_words":11,"start":72.965004,"end":78.345},{"sentences":[{"text":"Mhmm.","start":80.155,"end":80.475,"sentiment":"neutral","sentiment_score":0.0008979416452348232},{"text":"Okay.","start":80.475,"end":80.975,"sentiment":"neutral","sentiment_score":0.004054183140397072},{"text":"Does it has a light 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this is the","start":400.2,"end":400.92,"sentiment":"neutral","sentiment_score":-0.04312317632138729}],"sentiment":"neutral","sentiment_score":-0.040032303581635155,"channel":1,"num_words":6,"start":399.24,"end":400.92},{"sentences":[{"text":"Mhmm.","start":400.79,"end":401.29,"sentiment":"neutral","sentiment_score":-0.035646650940179825}],"sentiment":"neutral","sentiment_score":-0.035646650940179825,"channel":0,"num_words":1,"start":400.79,"end":401.29},{"sentences":[{"text":"one that we thought was a router.","start":400.92,"end":402.46,"sentiment":"neutral","sentiment_score":-0.05435948499611446}],"sentiment":"neutral","sentiment_score":-0.05435948499611446,"channel":1,"num_words":7,"start":400.92,"end":402.46},{"sentences":[{"text":"Yeah.","start":404.47,"end":404.87,"sentiment":"neutral","sentiment_score":-0.04870985820889473},{"text":"So, actually, this is not the router.","start":404.87,"end":407.21002,"sentiment":"neutral","sentiment_score":-0.08518890397889274},{"text":"I think this is the NTT box, but this is different NTT box.","start":408.87,"end":414.92502,"sentiment":"neutral","sentiment_score":-0.05743340187920974},{"text":"It's not the usual one that our customer is using.","start":415.70502,"end":421.08502,"sentiment":"neutral","sentiment_score":-0.10094332993030548}],"sentiment":"neutral","sentiment_score":-0.07745482934819113,"channel":0,"num_words":31,"start":404.47,"end":421.08502},{"sentences":[{"text":"Yeah.","start":422.87003,"end":423.37003,"sentiment":"neutral","sentiment_score":-0.022678060457110405},{"text":"Okay.","start":423.43002,"end":423.93002,"sentiment":"neutral","sentiment_score":-0.01834174618124962},{"text":"So do I need did you see the other 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mean?","start":439.755,"end":441.435,"sentiment":"neutral","sentiment_score":-0.07448166608810425},{"text":"Or","start":441.435,"end":441.755,"sentiment":"neutral","sentiment_score":-0.05289308726787567}],"sentiment":"neutral","sentiment_score":-0.07139758339950017,"channel":1,"num_words":7,"start":439.755,"end":441.755},{"sentences":[{"text":"Yeah.","start":442.635,"end":442.955,"sentiment":"neutral","sentiment_score":-0.03445909544825554},{"text":"The other photo.","start":442.955,"end":444.175,"sentiment":"neutral","sentiment_score":-0.04877388725678126}],"sentiment":"neutral","sentiment_score":-0.04519518930464983,"channel":0,"num_words":4,"start":442.635,"end":444.175},{"sentences":[{"text":"yeah.","start":445.195,"end":445.695,"sentiment":"neutral","sentiment_score":-0.05681096017360687},{"text":"It it's just it it's just what my partner thought that I I might be able to get instead of a router.","start":445.91498,"end":452.41,"sentiment":"neutral","sentiment_score":0.0677260472015901}],"sentiment":"neutral","sentiment_score":0.06231139470701632,"channel":1,"num_words":23,"start":445.195,"end":452.41},{"sentences":[{"text":"Okay.","start":461.09003,"end":461.49002,"sentiment":"neutral","sentiment_score":-0.003077533096075058},{"text":"I see.","start":461.49002,"end":462.15002,"sentiment":"neutral","sentiment_score":-0.017818056046962738},{"text":"So I think this is a different one.","start":462.37003,"end":464.87003,"sentiment":"neutral","sentiment_score":-0.14470026455819607},{"text":"Hang on.","start":469.17502,"end":469.915,"sentiment":"neutral","sentiment_score":-0.08417730778455734},{"text":"Is it okay if you send me the picture of the other boxes on your wall?","start":470.695,"end":476.155,"sentiment":"neutral","sentiment_score":0.01882988424040377}],"sentiment":"neutral","sentiment_score":-0.036668697564766324,"channel":0,"num_words":29,"start":461.09003,"end":476.155},{"sentences":[{"text":"It is.","start":478.38,"end":479.18,"sentiment":"neutral","sentiment_score":-0.03861892968416214},{"text":"It says that I'm","start":479.18,"end":479.9,"sentiment":"neutral","sentiment_score":-0.13063922710716724}],"sentiment":"neutral","sentiment_score":-0.09996579463283221,"channel":1,"num_words":6,"start":478.38,"end":479.9},{"sentences":[{"text":"Mhmm.","start":479.73502,"end":480.23502,"sentiment":"neutral","sentiment_score":-0.15614910423755646}],"sentiment":"neutral","sentiment_score":-0.15614910423755646,"channel":0,"num_words":1,"start":479.73502,"end":480.23502},{"sentences":[{"text":"not at home.","start":479.9,"end":481.12,"sentiment":"neutral","sentiment_score":-0.22094282507896423},{"text":"Hold on.","start":481.82,"end":482.22,"sentiment":"neutral","sentiment_score":-0.08604231849312782},{"text":"I'll just see if we do have a picture.","start":482.22,"end":490.625,"sentiment":"neutral","sentiment_score":-0.005402963091101911},{"text":"I might have to double check and email you.","start":505.02,"end":512.48,"sentiment":"neutral","sentiment_score":-0.07566171305047141}],"sentiment":"neutral","sentiment_score":-0.06802153032596993,"channel":1,"num_words":23,"start":479.9,"end":512.48},{"sentences":[{"text":"Mhmm.","start":513.71,"end":514.11,"sentiment":"neutral","sentiment_score":0.02097441256046295},{"text":"Yeah.","start":514.11,"end":514.61,"sentiment":"neutral","sentiment_score":0.059920866042375565},{"text":"Just email me the picture of the other boxes for me to check.","start":515.63,"end":523.41,"sentiment":"neutral","sentiment_score":0.05033827830965702}],"sentiment":"neutral","sentiment_score":0.04901952644189199,"channel":0,"num_words":15,"start":513.71,"end":523.41},{"sentences":[{"text":"Yeah.","start":527.99,"end":528.31,"sentiment":"neutral","sentiment_score":0.0503576323390007},{"text":"Hold on.","start":528.31,"end":528.71,"sentiment":"neutral","sentiment_score":0.023498941212892532},{"text":"Hold on.","start":528.71,"end":529.03,"sentiment":"neutral","sentiment_score":0.01817644014954567},{"text":"Hold on.","start":529.03,"end":529.43,"sentiment":"neutral","sentiment_score":0.018106275238096714},{"text":"I might have it.","start":529.43,"end":530.49,"sentiment":"neutral","sentiment_score":0.053226226940751076}],"sentiment":"neutral","sentiment_score":0.03480235030027953,"channel":1,"num_words":11,"start":527.99,"end":530.49},{"sentences":[{"text":"But I think this is the NTD box since it it has a green cable.","start":531.885,"end":536.865,"sentiment":"neutral","sentiment_score":0.03821655437350273},{"text":"Is that a green cable?","start":537.41003,"end":538.79004,"sentiment":"neutral","sentiment_score":0.0173680167645216},{"text":"The first one?","start":539.33,"end":540.31,"sentiment":"neutral","sentiment_score":0.005917316302657127}],"sentiment":"neutral","sentiment_score":0.029471319492744362,"channel":0,"num_words":23,"start":531.885,"end":540.31},{"sentences":[{"text":"Oh, hold on.","start":543.345,"end":543.90497,"sentiment":"neutral","sentiment_score":0.003447193962832292},{"text":"Hold on.","start":543.90497,"end":544.385,"sentiment":"neutral","sentiment_score":0.0006118016317486763},{"text":"There's","start":544.385,"end":544.705,"sentiment":"neutral","sentiment_score":0.0006766865844838321}],"sentiment":"neutral","sentiment_score":0.0020403119560796767,"channel":1,"num_words":6,"start":543.345,"end":544.705},{"sentences":[{"text":"Green","start":544.53,"end":544.93005,"sentiment":"neutral","sentiment_score":0.004513837397098541}],"sentiment":"neutral","sentiment_score":0.004513837397098541,"channel":0,"num_words":1,"start":544.53,"end":544.93005},{"sentences":[{"text":"another","start":544.705,"end":545.205,"sentiment":"neutral","sentiment_score":-0.012451410293579102}],"sentiment":"neutral","sentiment_score":-0.012451410293579102,"channel":1,"num_words":1,"start":544.705,"end":545.205},{"sentences":[{"text":"with white.","start":544.93005,"end":545.99005,"sentiment":"neutral","sentiment_score":0.0010010916739702225},{"text":"Mhmm.","start":546.05005,"end":546.55005,"sentiment":"neutral","sentiment_score":0.0012917104177176952}],"sentiment":"neutral","sentiment_score":0.0010979645885527134,"channel":0,"num_words":3,"start":544.93005,"end":546.55005},{"sentences":[{"text":"there's another there's another box.","start":546.945,"end":549.505,"sentiment":"neutral","sentiment_score":-0.03200189061462879},{"text":"Hold on.","start":549.505,"end":550.245,"sentiment":"neutral","sentiment_score":0.0013016248121857643}],"sentiment":"neutral","sentiment_score":-0.022486600492681776,"channel":1,"num_words":7,"start":546.945,"end":550.245},{"sentences":[{"text":"Okay.","start":551.49005,"end":551.99005,"sentiment":"neutral","sentiment_score":0.04816359281539917}],"sentiment":"neutral","sentiment_score":0.04816359281539917,"channel":0,"num_words":1,"start":551.49005,"end":551.99005},{"sentences":[{"text":"Okay.","start":569.84,"end":570.16,"sentiment":"neutral","sentiment_score":0.07012961059808731},{"text":"Let me know if this comes through.","start":570.16,"end":571.79504,"sentiment":"neutral","sentiment_score":0.07002101519278117},{"text":"This is I think that might be the link to the Gemini.","start":571.79504,"end":589.7,"sentiment":"neutral","sentiment_score":0.12581529033680758},{"text":"I'm just sending you another photo as well.","start":589.76,"end":592.42,"sentiment":"neutral","sentiment_score":0.13549739867448807},{"text":"It says so Gemini, which is just the AI, says that the sleek black box is a u b Ubiquiti UniFi Express.","start":624.285,"end":633.345,"sentiment":"neutral","sentiment_score":0.21963844905522736}],"sentiment":"neutral","sentiment_score":0.15972170539200306,"channel":1,"num_words":50,"start":569.84,"end":633.345},{"sentences":[{"text":"It functions as both your Internet router and your built in Wi Fi access point.","start":635.45,"end":640.99,"sentiment":"neutral","sentiment_score":0.28802273571491244},{"text":"Judging by the white Linson networks box beneath it, you are connected to a private optical fiber network.","start":643.77,"end":650.51,"sentiment":"neutral","sentiment_score":0.18092499590582317},{"text":"The blue icons","start":655.265,"end":656.325,"sentiment":"neutral","sentiment_score":0.08856893330812454}],"sentiment":"neutral","sentiment_score":0.21785271560980213,"channel":1,"num_words":36,"start":635.45,"end":656.325},{"sentences":[{"text":"Okay.","start":656.555,"end":657.055,"sentiment":"neutral","sentiment_score":0.0810820534825325},{"text":"Mhmm.","start":657.835,"end":658.335,"sentiment":"neutral","sentiment_score":0.040160611271858215}],"sentiment":"neutral","sentiment_score":0.06062133237719536,"channel":0,"num_words":2,"start":656.555,"end":658.335},{"sentences":[{"text":"yeah.","start":658.065,"end":658.565,"sentiment":"neutral","sentiment_score":0.04925860837101936},{"text":"Do you see that?","start":659.265,"end":660.405,"sentiment":"neutral","sentiment_score":0.03789638075977564}],"sentiment":"neutral","sentiment_score":0.04016882628202438,"channel":1,"num_words":5,"start":658.065,"end":660.405},{"sentences":[{"text":"Yeah.","start":661.915,"end":662.415,"sentiment":"neutral","sentiment_score":0.129612997174263},{"text":"I can see it now.","start":662.555,"end":664.015,"sentiment":"neutral","sentiment_score":0.16126145124435426},{"text":"And then let me just check.","start":664.635,"end":666.095,"sentiment":"neutral","sentiment_score":0.06030405374864737},{"text":"On this block box, do you remember it's it has a port available?","start":670.79,"end":676.49,"sentiment":"neutral","sentiment_score":0.03700637989319288}],"sentiment":"neutral","sentiment_score":0.07115310057997704,"channel":0,"num_words":25,"start":661.915,"end":676.49},{"sentences":[{"text":"Do you see that other photo that I sent that shows that what it's attached to?","start":679.005,"end":685.185,"sentiment":"neutral","sentiment_score":0.017455250897910446}],"sentiment":"neutral","sentiment_score":0.017455250897910446,"channel":1,"num_words":16,"start":679.005,"end":685.185},{"sentences":[{"text":"Yeah.","start":685.15497,"end":685.65497,"sentiment":"neutral","sentiment_score":0.03435545042157173},{"text":"Mhmm.","start":685.955,"end":686.455,"sentiment":"neutral","sentiment_score":0.012989873066544533},{"text":"So at the black box, there is two cable connected to it.","start":690.755,"end":694.375,"sentiment":"neutral","sentiment_score":0.0017190024567147095},{"text":"Right?","start":694.435,"end":694.935,"sentiment":"neutral","sentiment_score":0.006556274369359016}],"sentiment":"neutral","sentiment_score":0.004968641822536786,"channel":0,"num_words":15,"start":685.15497,"end":694.935},{"sentences":[{"text":"Yes.","start":698.72,"end":699.22,"sentiment":"neutral","sentiment_score":0.02638747915625572}],"sentiment":"neutral","sentiment_score":0.02638747915625572,"channel":1,"num_words":1,"start":698.72,"end":699.22},{"sentences":[{"text":"To white","start":699.66003,"end":700.14,"sentiment":"neutral","sentiment_score":0.00975758209824562}],"sentiment":"neutral","sentiment_score":0.00975758209824562,"channel":0,"num_words":2,"start":699.66003,"end":700.14},{"sentences":[{"text":"Well,","start":700.24,"end":700.64,"sentiment":"neutral","sentiment_score":0.025601528584957123}],"sentiment":"neutral","sentiment_score":0.025601528584957123,"channel":1,"num_words":1,"start":700.24,"end":700.64},{"sentences":[{"text":"yeah.","start":700.46,"end":700.96,"sentiment":"neutral","sentiment_score":0.06052488461136818}],"sentiment":"neutral","sentiment_score":0.06052488461136818,"channel":0,"num_words":1,"start":700.46,"end":700.96},{"sentences":[{"text":"it looks like there's two white and one black.","start":700.64,"end":703.185,"sentiment":"neutral","sentiment_score":0.013259878589047326}],"sentiment":"neutral","sentiment_score":0.013259878589047326,"channel":1,"num_words":9,"start":700.64,"end":703.185},{"sentences":[{"text":"Mhmm.","start":705.10004,"end":705.60004,"sentiment":"neutral","sentiment_score":0.012819746509194374}],"sentiment":"neutral","sentiment_score":0.012819746509194374,"channel":0,"num_words":1,"start":705.10004,"end":705.60004},{"sentences":[{"text":"And then that goes to the wall.","start":705.585,"end":707.265,"sentiment":"neutral","sentiment_score":0.0010951837258679523},{"text":"You can see in the photo.","start":707.265,"end":710.485,"sentiment":"neutral","sentiment_score":0.03478881064802408}],"sentiment":"neutral","sentiment_score":0.01664608845917078,"channel":1,"num_words":13,"start":705.585,"end":710.485},{"sentences":[{"text":"On this black box, is there a available port still that we can 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router.","start":788.63495,"end":795.935,"sentiment":"neutral","sentiment_score":-0.01439304385955135}],"sentiment":"neutral","sentiment_score":-0.039592634023971514,"channel":0,"num_words":44,"start":770.945,"end":795.935},{"sentences":[{"text":"So you're sure that's needed?","start":797.51495,"end":799.375,"sentiment":"neutral","sentiment_score":0.01045324131846428},{"text":"Even though","start":800.39496,"end":800.875,"sentiment":"neutral","sentiment_score":-0.028475375846028328}],"sentiment":"neutral","sentiment_score":-0.0006692207285336085,"channel":1,"num_words":7,"start":797.51495,"end":800.875},{"sentences":[{"text":"Yeah.","start":800.97,"end":801.47,"sentiment":"neutral","sentiment_score":-0.01504298485815525}],"sentiment":"neutral","sentiment_score":-0.01504298485815525,"channel":0,"num_words":1,"start":800.97,"end":801.47},{"sentences":[{"text":"did you see the did you see the Gemini thing I 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to me now so that so that I can do it tonight?","start":1372.035,"end":1378.375,"sentiment":"neutral","sentiment_score":0.06681783807774384}],"sentiment":"neutral","sentiment_score":0.06718812595036897,"channel":1,"num_words":22,"start":1370.69,"end":1378.375},{"sentences":[{"text":"Mhmm.","start":1379.8501,"end":1380.1001,"sentiment":"neutral","sentiment_score":0.013213729485869408},{"text":"Yeah.","start":1380.1001,"end":1380.375,"sentiment":"neutral","sentiment_score":0.027116384357213977},{"text":"Okay.","start":1380.615,"end":1381.115,"sentiment":"neutral","sentiment_score":0.030407534912228584}],"sentiment":"neutral","sentiment_score":0.023579216251770656,"channel":0,"num_words":3,"start":1379.8501,"end":1381.115},{"sentences":[{"text":"Yeah.","start":1380.755,"end":1381.255,"sentiment":"neutral","sentiment_score":0.0335344634950161}],"sentiment":"neutral","sentiment_score":0.0335344634950161,"channel":1,"num_words":1,"start":1380.755,"end":1381.255},{"sentences":[{"text":"Hang 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router.","start":1406.4249,"end":1408.605,"sentiment":"neutral","sentiment_score":-0.002358575351536274}],"sentiment":"neutral","sentiment_score":-0.002358575351536274,"channel":1,"num_words":4,"start":1406.4249,"end":1408.605},{"sentences":[{"text":"Yeah.","start":1411.185,"end":1411.685,"sentiment":"neutral","sentiment_score":0.03362055495381355},{"text":"I sent","start":1413.825,"end":1414.385,"sentiment":"neutral","sentiment_score":0.03539947234094143}],"sentiment":"neutral","sentiment_score":0.03480649987856547,"channel":0,"num_words":3,"start":1411.185,"end":1414.385},{"sentences":[{"text":"Yes.","start":1414.38,"end":1414.78,"sentiment":"neutral","sentiment_score":0.04513582959771156}],"sentiment":"neutral","sentiment_score":0.04513582959771156,"channel":1,"num_words":1,"start":1414.38,"end":1414.78},{"sentences":[{"text":"it 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will try to to do that tonight.","start":1422.9401,"end":1429.555,"sentiment":"neutral","sentiment_score":0.017480297945439816},{"text":"Otherwise, I'll buy a router.","start":1429.555,"end":1431.015,"sentiment":"neutral","sentiment_score":-0.016102966479957105}],"sentiment":"neutral","sentiment_score":0.004563657781825616,"channel":1,"num_words":13,"start":1422.9401,"end":1431.015},{"sentences":[{"text":"Yeah.","start":1431.91,"end":1432.39,"sentiment":"neutral","sentiment_score":0.057555653154850006},{"text":"That's correct.","start":1432.39,"end":1433.29,"sentiment":"neutral","sentiment_score":0.07798774167895317}],"sentiment":"neutral","sentiment_score":0.07117704550425212,"channel":0,"num_words":3,"start":1431.91,"end":1433.29},{"sentences":[{"text":"Okay.","start":1433.955,"end":1434.455,"sentiment":"neutral","sentiment_score":-0.017523808404803276}],"sentiment":"neutral","sentiment_score":-0.017523808404803276,"channel":1,"num_words":1,"start":1433.955,"end":1434.455},{"sentences":[{"text":"But please do not press anything with that box.","start":1434.875,"end":1437.695,"sentiment":"neutral","sentiment_score":-0.2170776410235299},{"text":"Just try to access it.","start":1438.715,"end":1441.035,"sentiment":"neutral","sentiment_score":-0.15797000229358674},{"text":"But if you cannot, that means that's the NTT box and you'll be needing a router still.","start":1441.035,"end":1446.335,"sentiment":"neutral","sentiment_score":-0.23574968295938828}],"sentiment":"neutral","sentiment_score":-0.2177836577738485,"channel":0,"num_words":31,"start":1434.875,"end":1446.335},{"sentences":[{"text":"Okay.","start":1447.1901,"end":1447.67,"sentiment":"neutral","sentiment_score":-0.008260713890194893},{"text":"Okay.","start":1447.67,"end":1448.17,"sentiment":"neutral","sentiment_score":-0.005030902102589607}],"sentiment":"neutral","sentiment_score":-0.00664580799639225,"channel":1,"num_words":2,"start":1447.1901,"end":1448.17},{"sentences":[{"text":"Mhmm.","start":1448.315,"end":1448.815,"sentiment":"neutral","sentiment_score":0.010403645224869251}],"sentiment":"neutral","sentiment_score":0.010403645224869251,"channel":0,"num_words":1,"start":1448.315,"end":1448.815},{"sentences":[{"text":"Alright.","start":1449.3501,"end":1449.75,"sentiment":"neutral","sentiment_score":0.06753773242235184}],"sentiment":"neutral","sentiment_score":0.06753773242235184,"channel":1,"num_words":1,"start":1449.3501,"end":1449.75},{"sentences":[{"text":"Okay.","start":1449.42,"end":1449.92,"sentiment":"neutral","sentiment_score":0.06129154935479164}],"sentiment":"neutral","sentiment_score":0.06129154935479164,"channel":0,"num_words":1,"start":1449.42,"end":1449.92},{"sentences":[{"text":"Well, I'll give that a go, and","start":1449.75,"end":1451.53,"sentiment":"neutral","sentiment_score":0.081254529101508}],"sentiment":"neutral","sentiment_score":0.081254529101508,"channel":1,"num_words":7,"start":1449.75,"end":1451.53},{"sentences":[{"text":"Mhmm.","start":1451.8201,"end":1452.3201,"sentiment":"neutral","sentiment_score":0.03913573175668717}],"sentiment":"neutral","sentiment_score":0.03913573175668717,"channel":0,"num_words":1,"start":1451.8201,"end":1452.3201},{"sentences":[{"text":"we'll go 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just update us via email if ever on what happened regarding the device.","start":1454.38,"end":1461.28,"sentiment":"neutral","sentiment_score":0.06388333213648625}],"sentiment":"neutral","sentiment_score":0.06388333213648625,"channel":0,"num_words":14,"start":1454.38,"end":1461.28},{"sentences":[{"text":"Okay.","start":1461.385,"end":1461.865,"sentiment":"neutral","sentiment_score":0.09221698343753816},{"text":"Yeah.","start":1461.865,"end":1462.185,"sentiment":"neutral","sentiment_score":0.08726289868354797},{"text":"Okay.","start":1462.185,"end":1462.505,"sentiment":"neutral","sentiment_score":0.06624334305524826},{"text":"I'll I'll let you know.","start":1462.505,"end":1463.625,"sentiment":"neutral","sentiment_score":0.09213429242372513}],"sentiment":"neutral","sentiment_score":0.08829933591187,"channel":1,"num_words":8,"start":1461.385,"end":1463.625},{"sentences":[{"text":"Mhmm.","start":1463.4369,"end":1463.9369,"sentiment":"neutral","sentiment_score":0.057400524616241455}],"sentiment":"neutral","sentiment_score":0.057400524616241455,"channel":0,"num_words":1,"start":1463.4369,"end":1463.9369},{"sentences":[{"text":"Okay.","start":1463.625,"end":1464.025,"sentiment":"neutral","sentiment_score":0.21170923113822937},{"text":"Thank you very much.","start":1464.025,"end":1465.165,"sentiment":"positive","sentiment_score":0.7776457816362381}],"sentiment":"positive","sentiment_score":0.6644584715366364,"channel":1,"num_words":5,"start":1463.625,"end":1465.165},{"sentences":[{"text":"You're welcome.","start":1465.5969,"end":1466.397,"sentiment":"positive","sentiment_score":0.6863642334938049},{"text":"Bye","start":1466.397,"end":1466.7169,"sentiment":"neutral","sentiment_score":0.3180108964443207}],"sentiment":"positive","sentiment_score":0.5635797878106436,"channel":0,"num_words":3,"start":1465.5969,"end":1466.7169},{"sentences":[{"text":"Okay.","start":1466.665,"end":1467.145,"sentiment":"neutral","sentiment_score":0.3189646601676941}],"sentiment":"neutral","sentiment_score":0.3189646601676941,"channel":1,"num_words":1,"start":1466.665,"end":1467.145},{"sentences":[{"text":"for 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named Maurice contacts Erdo tech support to inquire about a router for his internet. The representative, Maureen, sends a picture of the router and asks for a photo of the antenna on the router. The customer confirms he needs a router and provides necessary information. The agent confirms that the router is not currently installed and instructs the customer to check for a sticker on the black box and access the Unify app to check if he can access the device. The agent also explains that the customer will need a new router if he cannot access the device."},"intents":{"segments":[{"text":"This is Maureen from Erdo tech support. How can I Oh, assist hi. you today? Hello?","start_word":3,"end_word":18,"intents":[{"intent":"Provide information","confidence_score":0.076781124}]},{"text":"Is there any chance I can send you a picture of it?","start_word":56,"end_word":67,"intents":[{"intent":"Send picture","confidence_score":0.08010488}]},{"text":"So I think you're referring to the network termination device, the NTD box from Linham Networks. Am I speaking with Abby? Yeah.","start_word":216,"end_word":237,"intents":[{"intent":"Consider device setup","confidence_score":8.274681e-8}]},{"text":"May I know what is this white cable connected to this black Oh, box?","start_word":484,"end_word":497,"intents":[{"intent":"Inquire about connection","confidence_score":0.00040033157}]},{"text":"I just wanna get a rough idea cost for a 20 foot standard used shipping container for renting or. Yeah.","start_word":1070,"end_word":1089,"intents":[{"intent":"Get cost estimate for shipping container","confidence_score":0.00062696094}]},{"text":"So just wanted to ask if you can do you have access to the Unify app or the admin login for that device, the BlockBox?","start_word":1167,"end_word":1191,"intents":[{"intent":"Access unify app for device access","confidence_score":0.012641616}]},{"text":"if ever you're able to access that box, you can just enter the PPPoE credentials that we're going to send you. If ever, just let us know if you can access it. But if not, that means that's the NTT box, and you'll be needing to get a router. Okay.","start_word":1444,"end_word":1493,"intents":[{"intent":"Access router","confidence_score":0.04744846}]},{"text":"yeah, just update us via email if ever on what happened regarding the device.","start_word":1680,"end_word":1693,"intents":[{"intent":"Update me","confidence_score":0.0037138723}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2409834265708923},{"text":"Good morning. This is Maureen from Erdo tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.42563551664352417},{"text":"How can I Oh, assist hi. you today? Hello? Hi, Maurice. I there seems to be confusion about whether or not I need a router for my Internet. The the room with the all the cables has something in it that we think is a router. Is there any chance I can send you a picture of it? So the router has antenna on it, like, two to six antenna. Antenna. Usually, a black box also, black color. Yeah. Yeah. It's black, and it's Is hold it on. on your wall? Yeah. It's on the wall, and it's got a the letter u, and then it's got a little on off, and then it's got a little kind of four with a circle around it. I can send you a photo. It's can Mhmm. I email you a photo of it? Yeah. Sure. Is Yeah. it a small box? Small one? It's about 20 centimeters by 20 centimeters. That's sort of size. Mhmm. Okay. Does it has a light green light on it? I'm not sure from the photo. In the photo, it's blue light, but there could be other lights on it Mhmm. that I can't see. And it's mounted on your wall. Yeah. Yeah. So I think you're referring to the network termination device, the NTD box from Linham Networks. Am I speaking with Abby? Yeah. Yeah. Mhmm. So that's the NTD box. You'll still be needing a router connected to that box for their so that the router can establish a connection, a Wi Fi. Okay. So and so someone was saying that to if I just need the Wi Fi, I can get, like, a a u seven Pro thing? Sorry? So it says if there's no Wi Fi on the device, you can get this other device and it generates Wi Fi, which is like a it looks like it's a can can I can I send you photos? It it'd be easier if I could do do you have an email? You can send it to this email. Do you want me to dictate it to you? Yes, please. Okay. So it's moraine, m o M r o a Mhmm. r a I I n n e, moraine. Yep. e. Yeah. @airtel.net.au. Okay.","start_word":10,"end_word":388,"sentiment":"neutral","sentiment_score":-0.010490455529541956},{"text":"Perfect.","start_word":389,"end_word":389,"sentiment":"positive","sentiment_score":0.549694299697876},{"text":"I'm gonna send them right Yeah. away. Actually, I'll send Thank them while I'm on the phone. you. Yeah. Yeah. Okay. Sure. So that I can review it. Yeah. Because Mhmm. my partner's on IT, and he seems to think that I don't need a router. I just need this other thing, but I'll just send it to you.","start_word":390,"end_word":448,"sentiment":"neutral","sentiment_score":-0.026009399443864822},{"text":"I just don't wanna buy the wrong thing.","start_word":449,"end_word":456,"sentiment":"negative","sentiment_score":-0.38771140575408936},{"text":"Okay. Alright. They should come through shortly. Has that come through? Yes. Hang on. Let me just review the picture. That's it. Okay. Hello, Abby? Yeah. Yeah. May I know what is this white cable connected to this black Oh, box? yeah. And? I don't I'm not actually sure. But where is the other end of this cable connected to? The one See, I'm that not has sure. a block. Mhmm. Yeah. Besides I I I'm the not sure block because cable. I'm yeah. I'm not sure because I'm not at home. I just took a photo. Okay. So I'm not sure what it's connected to. Yeah. Okay. I see. There is no other box other than this on Oh, your there wall. is. Yeah. But this is the Mhmm. one that we thought was a router. Yeah. So, actually, this is not the router. I think this is the NTT box, but this is different NTT box. It's not the usual one that our customer is using. Yeah. Okay. So do I need did you see the other photo? Yeah. Is this the interface of that device, the application? The other photo, do you mean? Or Yeah. The other photo. yeah. It it's just it it's just what my partner thought that I I might be able to get instead of a router. Okay. I see. So I think this is a different one. Hang on. Is it okay if you send me the picture of the other boxes on your wall? It is. It says that I'm Mhmm. not at home. Hold on. I'll just see if we do have a picture. I might have to double check and email you. Mhmm. Yeah. Just email me the picture of the other boxes for me to check. Yeah. Hold on. Hold on. Hold on. I might have it. But I think this is the NTD box since it it has a green cable. Is that a green cable? The first one? Oh, hold on. Hold on. There's Green another with white. Mhmm. there's another there's another box. Hold on. Okay. Okay. Let me know if this comes through. This is I think that might be the link to the Gemini. I'm just sending you another photo as well. It says so Gemini, which is just the AI, says that the sleek black box is a u b Ubiquiti UniFi Express. It functions as both your Internet router and your built in Wi Fi access point. Judging by the white Linson networks box beneath it, you are connected to a private optical fiber network. The blue icons Okay. Mhmm. yeah. Do you see that? Yeah. I can see it now. And then let me just check. On this block box, do you remember it's it has a port available? Do you see that other photo that I sent that shows that what it's attached to? Yeah. Mhmm. So at the black box, there is two cable connected to it. Right? Yes. To white Well, yeah. it looks like there's two white and one black. Mhmm. And then that goes to the wall. You can see in the photo. On this black box, is there a available port still that we can connect Possibly. another cable? I'm not sure. Okay. Because upon checking here, this seems to be the NTT box from the Lanham Networks on where we'll we're going to connect the router. So this is not the router already. We need a router one, which is the Wi Fi six router. So you're sure that's needed? Even though Yeah. did you see the did you see the Gemini thing I sent? Yeah. I just wanna get a rough idea cost for a 20 foot standard used shipping container for renting or. Yeah. The UniFi Express Wi Fi setup guide. Yes. And it says Mhmm. it says to check for a sticker. It says it doesn't need a router. Is that not correct? It might it may not be, but I just wanna double check before I go out and buy one. Yeah. Yeah. That's Okay. me very much. Hang on. Let me just check Yeah. also. I read it properly. Yeah. Hello, Abby? Yes. Yes.","start_word":457,"end_word":1162,"sentiment":"neutral","sentiment_score":0.0019953268983799754},{"text":"Thank you for waiting.","start_word":1163,"end_word":1166,"sentiment":"positive","sentiment_score":0.4187326431274414},{"text":"So just wanted to ask if you can do you have access to the Unify app or the admin login for that device, the BlockBox? I don't, but I can get that. Yeah. Is it possible for you to log in to that device for us to check? Because upon checking here on your end, it seems that that's the network termination device, which is managed by the Linham Networks. So we cannot use that one for establishing a Wi Fi connection. Okay. Okay. Yeah. Because mhmm. Okay. So so what's We're the going next step? Yeah. yeah. We're going to try if you can access that device. If you can access that device, we can use that as the router. But if not, you'll be needing a router. Because if that's the case, that's the NPD box that is managed by the Lindholm, and we cannot configure that one. Okay. So so the so I should try to access the device. Is that the next step? Yeah. Okay. And And how one would I do that? Is there something on the side of mhmm. the box? Or oh, Is there a sticker at the back of that box? okay. I'll K. check for that. Yeah. Okay. K. Is that detachable or it's fixed at the I'm wall? not sure because I'm not at I'm not at home. So I've just got the photos, but I can check when I get home tonight. Mhmm. Yeah. Yeah. Because mhmm. Because I think that's a different version of the NTD box. That's why we're not familiar to it. Okay. Mhmm. Okay. Yeah. Alright. Well, But I'll if ever yeah. if ever you're able to access that box, you can just enter the PPPoE credentials that we're going to send you. If ever, just let us know if you can access it. But if not, that means that's the NTT box, and you'll be needing to get a router. Okay. So if I can Which is access mhmm. it, what did you say there's some details to enter? Are you gonna send those to Yeah. me, or have I got those? Yeah. I'm going to send it to you once Okay. you're able to access that device. Oh, okay. Not okay. Are you able to send them to me now so that so that I can do it tonight? Mhmm. Yeah. Okay. Yeah. Hang on. Let me just check your email. I think I already send you one. The subject is setting Internet service to your router. Internet service to router. Yeah. I sent Yes. it Tuesday. Yes. Mhmm. Okay. Perfect. Okay. So Yeah. okay. Alright. Okay. Mhmm. I will try to to do that tonight. Otherwise, I'll buy a router. Yeah. That's correct. Okay. But please do not press anything with that box. Just try to access it. But if you cannot, that means that's the NTT box and you'll be needing a router still. Okay. Okay. Mhmm. Alright. Okay. Well, I'll give that a go, and Mhmm. we'll go from Yeah. there. Just, Okay. yeah, just update us via email if ever on what happened regarding the device. Okay. Yeah. Okay. I'll I'll let you know. Mhmm. Okay.","start_word":1167,"end_word":1703,"sentiment":"neutral","sentiment_score":-0.0261601447340212},{"text":"Thank you very much. You're welcome.","start_word":1704,"end_word":1709,"sentiment":"positive","sentiment_score":0.7311827540397644},{"text":"Bye Okay. for now.","start_word":1710,"end_word":1713,"sentiment":"neutral","sentiment_score":0.31677621603012085},{"text":"Thanks. Have Okay. a great day. Bye.","start_word":1714,"end_word":1720,"sentiment":"positive","sentiment_score":0.5630114078521729},{"text":"Bye. Bye.","start_word":1721,"end_word":1722,"sentiment":"neutral","sentiment_score":0.1898365467786789}],"average":{"sentiment":"neutral","sentiment_score":-0.0010292360762981117}}}}