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And I just wanted to assure you that the invoice that you received last September 1 has been sent in error. And, also, I responded to your email. If you remember, you sent an email in reference with that. So I responded. I'm not really sure if you got it, but you called in yesterday about the invoice. Right? Yesterday afternoon? So Okay. Oh, okay. Yeah. Because I responded to your message timely. Okay. Not a problem. It just so happened I'm reaching out to you today just making sure that everything has been taken care of. Okay? So good thing that you got my response. So and then talking to you today, so we're all good. Alright? Okay. Yeah. I've already indicated that request on your account. Okay? But, Dustin, to her, I'll monitor your account to ensure that there will be no more invoices. You're most welcome. It's my pleasure to talk to you today, and this will be taken care of. Alright? Mhmm. Thank you, Diane. And if you need our Internet services in the future or mobile services, just feel free to give us a call, and we'll be more than happy to welcome you back here in Airtel. And we appreciate the time you spent with us. Have a good one. 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Good morning. This is Melissa from Airtel accounts. Am I speaking to Jia Nong Zhang? Hi.\n\nGood morning, Jia. And I just wanted to assure you that the invoice that you received last September 1 has been sent in error. And, also, I responded to your email. If you remember, you sent an email in reference with that. So I responded.\n\nI'm not really sure if you got it, but you called in yesterday about the invoice. Right? Yesterday afternoon? So Okay. Oh, okay.\n\nYeah. Because I responded to your message timely. Okay. Not a problem. It just so happened I'm reaching out to you today just making sure that everything has been taken care of.\n\nOkay? So good thing that you got my response. So and then talking to you today, so we're all good. Alright? Okay.\n\nYeah. I've already indicated that request on your account. Okay? But, Dustin, to her, I'll monitor your account to ensure that there will be no more invoices. You're most welcome.\n\nIt's my pleasure to talk to you today, and this will be taken care of. Alright? Mhmm. Thank you, Diane. And if you need our Internet services in the future or mobile services, just feel free to give us a call, and we'll be more than happy to welcome you back here in Airtel.\n\nAnd we appreciate the time you spent with us. Have a good one. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.12331615388393402},{"text":"Good morning.","start":2.96,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.2671273276209831},{"text":"This is Melissa from Airtel accounts.","start":3.76,"end":6.08,"sentiment":"neutral","sentiment_score":0.13744892925024033},{"text":"Am I speaking to Jia Nong Zhang?","start":6.08,"end":8.26,"sentiment":"neutral","sentiment_score":0.06287770665117673},{"text":"Hi.","start":11.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.2406037300825119}],"sentiment":"neutral","sentiment_score":0.12723600360400536,"num_words":17,"start":2.56,"end":11.86},{"sentences":[{"text":"Good morning, Jia.","start":12.719999,"end":14.08,"sentiment":"positive","sentiment_score":0.367787629365921},{"text":"And I just wanted to assure you that the invoice that you received last September 1 has been sent in 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Yeah. Yeah. This is speaking. Hi. Good morning, Melissa. Yeah. Yeah. I have to let you know. You know? Yeah, actually, I received your feedback. I got that. But I and the meanwhile, before I sent to your email, I also talked to the Tom Tom about this case. He said I have to call you back. Yeah. So that's why I yesterday, I call you. I think I is it I think I send the message. That's it. But he he said I have to call you back. So that's why I call you yesterday. Yeah. Yeah. Yeah. I know. I talked to him. I send you an email and you replied to me. He said no. No. No. You have to call him. Call her. So that's why I called you yesterday. Yeah. Yeah. Yeah. And another concern is, actually, this happened last month. I I yeah. But this month, again, I just worry about next month or how about the future. I just really want you guys to resolve this problem. Yeah. Please delete my account from your system. I yeah. Yeah. Thank you. I really appreciate your help. Yeah. Okay. Yeah. Yeah. Sure. 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Yeah. Yeah. This is speaking. Hi.\n\nGood morning, Melissa. Yeah. Yeah. I have to let you know. You know?\n\nYeah, actually, I received your feedback. I got that. But I and the meanwhile, before I sent to your email, I also talked to the Tom Tom about this case. He said I have to call you back. Yeah.\n\nSo that's why I yesterday, I call you. I think I is it I think I send the message. That's it. But he he said I have to call you back. So that's why I call you yesterday.\n\nYeah. Yeah. Yeah. I know. I talked to him.\n\nI send you an email and you replied to me. He said no. No. No. You have to call him.\n\nCall her. So that's why I called you yesterday. Yeah. Yeah. Yeah.\n\nAnd another concern is, actually, this happened last month. I I yeah. But this month, again, I just worry about next month or how about the future. I just really want you guys to resolve this problem. Yeah.\n\nPlease delete my account from your system. I yeah. Yeah. Thank you. I really appreciate your help.\n\nYeah. Okay. Yeah. Yeah. Sure.\n\nOkay. Thank you. Yeah. Yes. You too.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.6,"end":8.1,"sentiment":"neutral","sentiment_score":0.05596838891506195},{"text":"Yeah.","start":8.639999,"end":8.96,"sentiment":"neutral","sentiment_score":0.04825034737586975},{"text":"Yeah.","start":8.96,"end":9.36,"sentiment":"neutral","sentiment_score":0.05110088735818863},{"text":"This is speaking.","start":9.36,"end":10.34,"sentiment":"neutral","sentiment_score":0.05216289311647415},{"text":"Hi.","start":10.88,"end":11.12,"sentiment":"neutral","sentiment_score":0.14636310935020447}],"sentiment":"neutral","sentiment_score":0.06545305890696389,"num_words":7,"start":7.6,"end":11.12},{"sentences":[{"text":"Good morning, 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Good morning. This is Melissa from Airtel accounts. Am I speaking to Jia Nong\n\nChannel 1: Hello?\n\nChannel 0: Zhang?\n\nChannel 1: Yeah. Yeah. This is speaking. Hi. Good morning,\n\nChannel 0: Hi.\n\nChannel 1: Melissa.\n\nChannel 0: Good morning, Jia. And I just wanted to assure you that the invoice that you received last September 1 has been sent in error. And, also, I responded to your email. If you remember, you sent an email in reference with that. So I responded.\n\nI'm not really sure if you got it, but you called in yesterday about the invoice. Right?\n\nChannel 1: Yeah.\n\nChannel 0: Yesterday afternoon?\n\nChannel 1: Yeah. I have\n\nChannel 0: So\n\nChannel 1: to let you know. You know? Yeah, actually, I received your feedback. I got that. But\n\nChannel 0: Okay.\n\nChannel 1: I and the meanwhile, before I sent to your email, I also talked to the Tom Tom about this case. He said I have to call you back. Yeah. So that's why I yesterday, I call you. I think\n\nChannel 0: Oh, okay.\n\nChannel 1: I is it I think I send the message. That's it. But he he said I have to call you back. So that's why I call you yesterday.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Because I responded to your\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: message\n\nChannel 1: I know. I talked to him.\n\nChannel 0: timely.\n\nChannel 1: I send you an email and you replied to me. He said no. No. No. You have to call him.\n\nCall her. So that's why I called you yesterday.\n\nChannel 0: Okay. Not a problem. It just so happened\n\nChannel 1: Yeah.\n\nChannel 0: I'm reaching out to you today just making sure that everything has been taken care of. Okay? So good thing that you got my response. So and then talking to you today, so we're all good. Alright?\n\nChannel 1: Yeah. Yeah. And another\n\nChannel 0: Okay.\n\nChannel 1: concern is, actually, this happened last month. I I yeah. But this month, again, I just worry about next month or how about the future. I just really want you guys to resolve this problem.\n\nChannel 0: Yeah. I've already indicated that request on your account. Okay? But, Dustin, to her, I'll monitor your account to ensure that there will be no more invoices.\n\nChannel 1: Yeah. Please delete my account from your system. I yeah. Yeah. Thank you.\n\nI really appreciate your help. Yeah.\n\nChannel 0: You're\n\nChannel 1: Okay.\n\nChannel 0: most welcome. It's my pleasure\n\nChannel 1: Yeah.\n\nChannel 0: to talk to you today, and this will be taken care of. Alright?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Thank you, Diane.\n\nChannel 1: Thank you.\n\nChannel 0: And if you need\n\nChannel 1: Yeah.\n\nChannel 0: our Internet services in the future or mobile services, just feel free to give us a call, and we'll be more than happy to welcome you back here in Airtel. And we appreciate the time you spent with us. Have a good\n\nChannel 1: Yes.\n\nChannel 0: one.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":0.12331615388393402},{"text":"Good morning.","start":2.96,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.2671273276209831},{"text":"This is Melissa from Airtel accounts.","start":3.76,"end":6.08,"sentiment":"neutral","sentiment_score":0.13744892925024033},{"text":"Am I speaking to Jia 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Jia.","start":12.719999,"end":14.08,"sentiment":"positive","sentiment_score":0.367787629365921},{"text":"And I just wanted to assure you that the invoice that you received last September 1 has been sent in error.","start":14.08,"end":23.865,"sentiment":"neutral","sentiment_score":-0.03068240625517709},{"text":"And, also, I responded to your email.","start":23.865,"end":26.445,"sentiment":"neutral","sentiment_score":0.001550315214054925},{"text":"If you remember, you sent an email in reference with that.","start":26.825,"end":30.525,"sentiment":"neutral","sentiment_score":-0.025273132730614056},{"text":"So I responded.","start":30.54,"end":31.52,"sentiment":"neutral","sentiment_score":0.033177888641754784}],"sentiment":"neutral","sentiment_score":0.006475861536131965,"channel":0,"num_words":45,"start":12.719999,"end":31.52},{"sentences":[{"text":"I'm not really sure if you got it, but you called in yesterday about the 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in the future or mobile services, just feel free to give us a call, and we'll be more than happy to welcome you back here in Airtel.","start":150.18001,"end":158.82,"sentiment":"positive","sentiment_score":0.33709072520335515},{"text":"And we appreciate the time you spent with us.","start":158.82,"end":161.17494,"sentiment":"positive","sentiment_score":0.5143666134940253},{"text":"Have a 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The representative explains that they responded to Teenager's email and that they need to call back to ensure the situation is taken care of. The representative also reminds Teenager to delete their account from their system and offers future internet services."},"intents":{"segments":[{"text":"And I just wanted to assure you that the invoice that you received last September 1 has been sent in error. And, also, I responded to your email. If you remember, you sent an email in reference with that. So I responded. I'm not really sure if you got it, but you called in yesterday about the invoice. Right? Yeah.","start_word":30,"end_word":89,"intents":[{"intent":"Confirm receipt of invoice","confidence_score":0.055253826}]},{"text":"If you remember, you sent an email in reference with that. So I responded. I'm not really sure if you got it, but you called in yesterday about the invoice. Right? 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But this month, again, I just worry about next month or how about the future. I just really want you guys to resolve this problem. Yeah. I've already indicated that request on your account. Okay? But, Dustin, to her, I'll monitor your account to ensure that there will be no more invoices. Yeah. Please delete my account from your system. I yeah. Yeah. Thank you.","start_word":273,"end_word":353,"sentiment":"neutral","sentiment_score":-0.0986587256193161},{"text":"I really appreciate your help.","start_word":354,"end_word":358,"sentiment":"positive","sentiment_score":0.4064505100250244},{"text":"Yeah. You're Okay.","start_word":359,"end_word":361,"sentiment":"neutral","sentiment_score":0.18630699813365936},{"text":"most welcome. It's my pleasure Yeah.","start_word":362,"end_word":367,"sentiment":"positive","sentiment_score":0.3666872978210449},{"text":"to talk to you today, and this will be taken care of. Alright? Yeah. Sure. Mhmm. Okay. Thank you, Diane. Thank you. 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