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Nancy. It's just Larissa from ICU. Sorry. We got disconnected. I wouldn't be able to do it, but, like, if you guys are able to fuck.\n\nI just could. I I mean, yeah, I can I can it'll take time for the system to basically see if it goes through? But do you wanna correct. Do you wanna just give me that that new one, and I'll get it all sent through set up and see if that one works. No.\n\nGosh. Oh, SuperStream does my head in sometimes, so it's so fine. Okay. So it's WRKR, all in lowercase, and then uppercase SMSS. Cool.\n\nAlright. Cool. We'll get that updated. We'll send through the request again, and hopefully see what works. Yeah.\n\nI should hopefully know in twenty four hours just to see how it'll go just based on the time, but thank you. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Nancy.","start":45.585003,"end":46.385002,"sentiment":"neutral","sentiment_score":0.08799361437559128},{"text":"It's just Larissa from ICU.","start":46.385002,"end":47.585003,"sentiment":"neutral","sentiment_score":0.09514278620481491},{"text":"Sorry.","start":47.585003,"end":47.905003,"sentiment":"neutral","sentiment_score":-0.10851345956325532},{"text":"We got disconnected.","start":47.905003,"end":48.725002,"sentiment":"neutral","sentiment_score":-0.1819463148713112},{"text":"I wouldn't be able to do it, but, like, if you guys are able to fuck.","start":80.385,"end":84.565,"sentiment":"negative","sentiment_score":-0.49244658648967743}],"sentiment":"neutral","sentiment_score":-0.2919183936383989,"num_words":27,"start":45.585003,"end":84.565},{"sentences":[{"text":"I just could.","start":86.945,"end":87.69,"sentiment":"neutral","sentiment_score":-0.27225886782010394},{"text":"I I mean, yeah, I can I can it'll take time for the system to basically see if it goes through?","start":90.57,"end":96.89,"sentiment":"neutral","sentiment_score":-0.1462180366118749},{"text":"But do you wanna correct.","start":96.89,"end":98.65,"sentiment":"neutral","sentiment_score":-0.14568157941102983},{"text":"Do you wanna just give me that that new one, and I'll get it all sent through set up and see if that one works.","start":98.65,"end":105.405,"sentiment":"neutral","sentiment_score":0.07828588746488094},{"text":"No.","start":106.265,"end":106.745,"sentiment":"neutral","sentiment_score":-0.23512420058250427}],"sentiment":"neutral","sentiment_score":-0.0526134596968239,"num_words":55,"start":86.945,"end":106.745},{"sentences":[{"text":"Gosh.","start":106.745,"end":107.245,"sentiment":"neutral","sentiment_score":-0.22573673725128177},{"text":"Oh, SuperStream does my head in sometimes, so it's so fine.","start":107.905,"end":111.885,"sentiment":"neutral","sentiment_score":-0.04091495749625293},{"text":"Okay.","start":127.22,"end":127.62,"sentiment":"neutral","sentiment_score":0.060822684317827225},{"text":"So it's WRKR, all in lowercase, and then uppercase SMSS.","start":127.62,"end":134.885,"sentiment":"neutral","sentiment_score":0.01829455317929387},{"text":"Cool.","start":137.42499,"end":137.92499,"sentiment":"positive","sentiment_score":0.3502097725868225}],"sentiment":"neutral","sentiment_score":-0.003409303375519812,"num_words":24,"start":106.745,"end":137.92499},{"sentences":[{"text":"Alright.","start":138.14499,"end":138.64499,"sentiment":"neutral","sentiment_score":0.32289063930511475},{"text":"Cool.","start":138.70499,"end":139.025,"sentiment":"positive","sentiment_score":0.3958528935909271},{"text":"We'll get that updated.","start":139.025,"end":140.08499,"sentiment":"positive","sentiment_score":0.3448965549468994},{"text":"We'll send through the request again, and hopefully see what works.","start":140.14499,"end":147.71,"sentiment":"neutral","sentiment_score":0.13862634788859973},{"text":"Yeah.","start":151.05,"end":151.37001,"sentiment":"neutral","sentiment_score":0.0700412467122078}],"sentiment":"neutral","sentiment_score":0.20518115700946915,"num_words":18,"start":138.14499,"end":151.37001},{"sentences":[{"text":"I should hopefully know in twenty four hours just to see how it'll go just based on the time, but thank you.","start":151.37001,"end":156.94093,"sentiment":"neutral","sentiment_score":0.1074025072157383},{"text":"Have a good one.","start":159.40094,"end":160.36093,"sentiment":"positive","sentiment_score":0.7297167629003525},{"text":"Bye.","start":160.36093,"end":160.86093,"sentiment":"positive","sentiment_score":0.5171031951904297}],"sentiment":"neutral","sentiment_score":0.21477131131622526,"num_words":27,"start":151.37001,"end":160.86093}]}}]},{"alternatives":[{"transcript":"Thanks for calling Exedy accountants. Stay on the line, and we'll connect you to an available staff member. Good afternoon. Welcome to Expedia. This is Nancy. Now I hang up on you. Sorry about that. Okay. So I've just had a chat to our Superfund accountant, and he suggested if the connection with BGL isn't quite is is causing a problem to to try and change update the the ESA to back to the worker SMSF one. Done. So do you wanna try that? Are you able to is that a quick easy thing to do? Or I mean, no. I've done it. Yeah. I've done it. I just wasn't sure if you were able to check it and see if it worked. Okay. Projected or not. Yeah. Again, sorry about that. I'm not sure why it's not working. Yeah. Yeah. Yeah. Okay. So the new the ESA I've updated it to is so it's the it's just lowercase WLowercaseRKR, and then uppercase SMSF. That makes sense? Right. Yes. Correct. Yeah. Feel free to give me a callback, and we'll try and fix it. I'll have a chat chat with our accountants at this end to see what went wrong there. Yeah. Okay. Alright. Thanks, Larissa. See you. Bye. You too. 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Stay on the line, and we'll connect you to an available staff member. Good afternoon. Welcome to Expedia. This is Nancy.\n\nNow I hang up on you. Sorry about that. Okay. So I've just had a chat to our Superfund accountant, and he suggested if the connection with BGL isn't quite is is causing a problem to to try and change update the the ESA to back to the worker SMSF one. Done.\n\nSo do you wanna try that? Are you able to is that a quick easy thing to do? Or I mean, no. I've done it. Yeah.\n\nI've done it. I just wasn't sure if you were able to check it and see if it worked. Okay. Projected or not. Yeah.\n\nAgain, sorry about that. I'm not sure why it's not working. Yeah. Yeah. Yeah.\n\nOkay. So the new the ESA I've updated it to is so it's the it's just lowercase WLowercaseRKR, and then uppercase SMSF. That makes sense? Right. Yes.\n\nCorrect. Yeah. Feel free to give me a callback, and we'll try and fix it. 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Stay on the line, and we'll connect you to an available staff member. Good afternoon. Welcome to Expedia. This is Nancy.\n\nChannel 0: Hi, Nancy. It's just Larissa from ICU. Sorry. We got\n\nChannel 1: Now\n\nChannel 0: disconnected.\n\nChannel 1: I hang up on you. Sorry about that. Okay. So I've just had a chat to our Superfund accountant, and he suggested if the connection with BGL isn't quite is is causing a problem to to try and change update the the ESA to back to the worker SMSF one. Done.\n\nSo do you wanna try that? Are you able to is that a quick easy thing to do? Or\n\nChannel 0: I wouldn't be able to do it, but, like, if you\n\nChannel 1: I\n\nChannel 0: guys\n\nChannel 1: mean,\n\nChannel 0: are\n\nChannel 1: no.\n\nChannel 0: able\n\nChannel 1: I've\n\nChannel 0: to\n\nChannel 1: done it.\n\nChannel 0: fuck.\n\nChannel 1: Yeah. I've done it. I just wasn't\n\nChannel 0: I just\n\nChannel 1: sure if you\n\nChannel 0: could.\n\nChannel 1: were able to check it and see if it worked.\n\nChannel 0: I I mean, yeah, I can I can it'll take time for the system to basically\n\nChannel 1: Okay.\n\nChannel 0: see if it goes through?\n\nChannel 1: Projected\n\nChannel 0: But do\n\nChannel 1: or\n\nChannel 0: you wanna\n\nChannel 1: not.\n\nChannel 0: correct. Do you wanna just give me that that new one, and I'll get it all sent\n\nChannel 1: Yeah.\n\nChannel 0: through set up and see if\n\nChannel 1: Again,\n\nChannel 0: that one works.\n\nChannel 1: sorry about that. I'm not sure\n\nChannel 0: No.\n\nChannel 1: why it's\n\nChannel 0: Gosh.\n\nChannel 1: not working.\n\nChannel 0: Oh, SuperStream does my head in sometimes, so it's so\n\nChannel 1: Yeah.\n\nChannel 0: fine.\n\nChannel 1: Yeah. Yeah. Okay. So the new the ESA I've updated it to is so it's the it's just lowercase WLowercaseRKR, and then uppercase SMSF. That makes\n\nChannel 0: Okay.\n\nChannel 1: sense?\n\nChannel 0: So it's WRKR, all in lowercase, and then uppercase\n\nChannel 1: Right.\n\nChannel 0: SMSS.\n\nChannel 1: Yes. Correct.\n\nChannel 0: Cool. Alright. Cool. We'll get that updated. We'll send through the request again, and\n\nChannel 1: Yeah.\n\nChannel 0: hopefully see what\n\nChannel 1: Feel free to give me a callback, and we'll try and fix it. I'll have a chat\n\nChannel 0: works.\n\nChannel 1: chat with our accountants at this end to see what went wrong there.\n\nChannel 0: Yeah. I should hopefully know in twenty four hours just to see how it'll go just based on the time, but thank\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: Okay. Alright. Thanks, Larissa. See you.\n\nChannel 0: Have\n\nChannel 1: Bye.\n\nChannel 0: a good one. Bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Thanks for calling Exedy accountants.","start":0.24,"end":2.1799998,"sentiment":"positive","sentiment_score":0.6211252212524414},{"text":"Stay on the line, and we'll connect you to an available staff member.","start":2.6399999,"end":6.3399997,"sentiment":"positive","sentiment_score":0.47344018862797665},{"text":"Good afternoon.","start":42.675003,"end":43.235,"sentiment":"positive","sentiment_score":0.34371277689933777},{"text":"Welcome to Expedia.","start":43.235,"end":44.195,"sentiment":"neutral","sentiment_score":0.32250407338142395},{"text":"This is Nancy.","start":44.195,"end":45.095,"sentiment":"neutral","sentiment_score":0.23929456869761148}],"sentiment":"positive","sentiment_score":0.447429616863911,"channel":1,"num_words":26,"start":0.24,"end":45.095},{"sentences":[{"text":"Hi, Nancy.","start":45.585003,"end":46.385002,"sentiment":"neutral","sentiment_score":0.08799361437559128},{"text":"It's just Larissa from 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Nancy suggested changing the default title to \"back to SMSF one\" and Larissa agreed to do so. Nancy updated the default title to \"back to W748 sterling\" and Larissa agreed to make the change. They will send a request to the accountant and Larissa will call back."},"intents":{"segments":[{"text":"So I've just had a chat to our Superfund accountant, and he suggested if the connection with BGL isn't quite is is causing a problem to to try and change update the the ESA to back to the worker SMSF one. Done.","start_word":47,"end_word":88,"intents":[{"intent":"Fix technical issue","confidence_score":0.0035182915}]},{"text":"So the new the ESA I've updated it to is so it's the it's just lowercase WLowercaseRKR, and then uppercase SMSF. That makes Okay.","start_word":237,"end_word":260,"intents":[{"intent":"Update esa","confidence_score":0.027340453}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Exedy accountants. Stay on the line, and we'll connect you to an available staff member.","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.5311094522476196},{"text":"Good afternoon. Welcome to Expedia. This is Nancy. Hi, Nancy. It's just Larissa from ICU. Sorry. We got Now disconnected. I hang up on you. Sorry about that. Okay. So I've just had a chat to our Superfund accountant, and he suggested if the connection with BGL isn't quite is is causing a problem to to try and change update the the ESA to back to the worker SMSF one. Done. So do you wanna try that? Are you able to is that a quick easy thing to do?","start_word":18,"end_word":106,"sentiment":"neutral","sentiment_score":-0.11545713245868684},{"text":"Or I wouldn't be able to do it, but, like, if you I guys mean, are no. able I've to done it. fuck. Yeah.","start_word":107,"end_word":130,"sentiment":"negative","sentiment_score":-0.49870941042900085},{"text":"I've done it. 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