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Hello? Goddamn fights. Goddamn it. Yeah.\n\nYou keep breaking up, but not really. You can't really. It's often you're breaking up. Yeah. Oh, how you going?\n\nI'm good. Just can I call you back? Like, have you another appointment? Probably, we gotta be at least half a hour before we get home. Oh, you do it early in the morning.\n\nSounds good. Yeah. I'll I'll I'll make sure I'm in a good spot. I've had I've had trouble with my phone all day. I've had missed calls, so I can't call back and yeah.\n\nI don't know what yeah. Yeah. It's cool. Yeah. Anyway, cut it here, and I can you break over it.\n\nSo how did you call, was it? That'd be fine. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.019091278314590458},{"text":"Hello?","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.019157301634550095},{"text":"Goddamn fights.","start":8.32,"end":9.12,"sentiment":"neutral","sentiment_score":-0.005385056138038635},{"text":"Goddamn it.","start":9.12,"end":11.5199995,"sentiment":"neutral","sentiment_score":-0.020418155007064342},{"text":"Yeah.","start":11.5199995,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.04095279425382614}],"sentiment":"neutral","sentiment_score":-0.007758662370698792,"num_words":7,"start":2.48,"end":12.0199995},{"sentences":[{"text":"You keep breaking up, but not really.","start":12.639999,"end":17.955,"sentiment":"neutral","sentiment_score":-0.26566894139562336},{"text":"You can't really.","start":17.955,"end":19.095,"sentiment":"neutral","sentiment_score":-0.2951768438021342},{"text":"It's often you're breaking up.","start":19.475,"end":20.935,"sentiment":"neutral","sentiment_score":-0.25150675177574155},{"text":"Yeah.","start":25.395,"end":25.895,"sentiment":"neutral","sentiment_score":-0.04553578794002533},{"text":"Oh, how you going?","start":33.53,"end":34.35,"sentiment":"neutral","sentiment_score":0.02983222994953394}],"sentiment":"neutral","sentiment_score":-0.19644768740981816,"num_words":20,"start":12.639999,"end":34.35},{"sentences":[{"text":"I'm good.","start":36.97,"end":37.71,"sentiment":"neutral","sentiment_score":0.28610990941524506},{"text":"Just can I call you back?","start":38.41,"end":40.73,"sentiment":"neutral","sentiment_score":0.03012231457978487},{"text":"Like, have you another appointment?","start":40.73,"end":42.75,"sentiment":"neutral","sentiment_score":0.009615563973784446},{"text":"Probably, we gotta be at least half a hour before we get home.","start":48.695,"end":50.954998,"sentiment":"neutral","sentiment_score":-0.0018613822041795803},{"text":"Oh, you do it early in the morning.","start":54.934998,"end":56.395,"sentiment":"neutral","sentiment_score":0.008556880406104028}],"sentiment":"neutral","sentiment_score":0.0248614294344888,"num_words":34,"start":36.97,"end":56.395},{"sentences":[{"text":"Sounds good.","start":64.19,"end":65.01,"sentiment":"neutral","sentiment_score":0.21353346854448318},{"text":"Yeah.","start":66.19,"end":66.59,"sentiment":"neutral","sentiment_score":0.15233248472213745},{"text":"I'll I'll I'll make sure I'm in a good spot.","start":66.59,"end":69.01,"sentiment":"neutral","sentiment_score":0.18401438891887664},{"text":"I've had I've had trouble with my phone all day.","start":70.67,"end":73.65501,"sentiment":"neutral","sentiment_score":-0.12414848767220973},{"text":"I've had missed calls, so I can't call back and yeah.","start":73.65501,"end":76.695,"sentiment":"neutral","sentiment_score":-0.21191700344735925}],"sentiment":"neutral","sentiment_score":-0.03391260598950526,"num_words":34,"start":64.19,"end":76.695},{"sentences":[{"text":"I don't know what yeah.","start":76.695,"end":78.235,"sentiment":"neutral","sentiment_score":-0.16833976656198502},{"text":"Yeah.","start":79.735,"end":80.055,"sentiment":"neutral","sentiment_score":-0.09867018461227416},{"text":"It's cool.","start":80.055,"end":80.875,"sentiment":"neutral","sentiment_score":0.007187523879110813},{"text":"Yeah.","start":81.895004,"end":82.215004,"sentiment":"neutral","sentiment_score":-0.006409415975213051},{"text":"Anyway, cut it here, and I can you break over it.","start":82.215004,"end":85.43,"sentiment":"neutral","sentiment_score":-0.05780714106830684}],"sentiment":"neutral","sentiment_score":-0.0784140968695283,"num_words":20,"start":76.695,"end":85.43},{"sentences":[{"text":"So how did you call, was it?","start":85.43,"end":87.05,"sentiment":"neutral","sentiment_score":-0.004663469003779548},{"text":"That'd be fine.","start":89.52288,"end":90.34288,"sentiment":"neutral","sentiment_score":0.09069718420505524},{"text":"Okay.","start":94.40288,"end":94.90288,"sentiment":"neutral","sentiment_score":0.0914321392774582},{"text":"Bye.","start":96.962875,"end":97.462875,"sentiment":"neutral","sentiment_score":0.23660853505134585}],"sentiment":"neutral","sentiment_score":0.04729066199312607,"num_words":12,"start":85.43,"end":97.462875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good afternoon. Is this Peter?\n\nChannel 1: Hello?\n\nChannel 0: Good\n\nChannel 1: Goddamn\n\nChannel 0: afternoon.\n\nChannel 1: fights.\n\nChannel 0: Is\n\nChannel 1: Goddamn\n\nChannel 0: this Peter?\n\nChannel 1: it. Yeah. You keep\n\nChannel 0: This\n\nChannel 1: breaking up, but\n\nChannel 0: is can you hear me?\n\nChannel 1: not really. You can't really. It's often you're breaking up.\n\nChannel 0: Are you driving at the moment?\n\nChannel 1: Yeah.\n\nChannel 0: How much longer you'll be driving for? Is this Veronica from Financial?\n\nChannel 1: Oh, how you going?\n\nChannel 0: Yeah. Good. How are you?\n\nChannel 1: I'm good. Just\n\nChannel 0: Yeah.\n\nChannel 1: can I call you back? Like, have you another appointment?\n\nChannel 0: I I do. How much time\n\nChannel 1: Probably, we gotta\n\nChannel 0: do\n\nChannel 1: be\n\nChannel 0: you\n\nChannel 1: at least\n\nChannel 0: have?\n\nChannel 1: half a hour before we get home.\n\nChannel 0: Half hour. It\n\nChannel 1: Oh, you\n\nChannel 0: might\n\nChannel 1: do it early\n\nChannel 0: be\n\nChannel 1: in\n\nChannel 0: cut\n\nChannel 1: the morning.\n\nChannel 0: yeah. Let me have a look here. I could do could do 08:00 tomorrow.\n\nChannel 1: Sounds good.\n\nChannel 0: Four. Yeah? Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Beautiful.\n\nChannel 1: I'll I'll\n\nChannel 0: I will\n\nChannel 1: I'll make\n\nChannel 0: call\n\nChannel 1: sure\n\nChannel 0: you\n\nChannel 1: I'm\n\nChannel 0: at\n\nChannel 1: in\n\nChannel 0: eight\n\nChannel 1: a good\n\nChannel 0: o'clock.\n\nChannel 1: spot.\n\nChannel 0: Perfect. I'll call you tomorrow\n\nChannel 1: I've had\n\nChannel 0: at eight.\n\nChannel 1: I've had trouble\n\nChannel 0: No\n\nChannel 1: with my\n\nChannel 0: worries.\n\nChannel 1: phone all day. 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call,","start":85.43,"end":86.39,"sentiment":"neutral","sentiment_score":-0.007336726598441601}],"sentiment":"neutral","sentiment_score":-0.043443005469938116,"channel":1,"num_words":15,"start":83.75,"end":86.39},{"sentences":[{"text":"Okay.","start":86.335,"end":86.835,"sentiment":"neutral","sentiment_score":0.0037959180772304535}],"sentiment":"neutral","sentiment_score":0.0037959180772304535,"channel":0,"num_words":1,"start":86.335,"end":86.835},{"sentences":[{"text":"was it?","start":86.39,"end":87.05,"sentiment":"neutral","sentiment_score":0.0020196749828755856}],"sentiment":"neutral","sentiment_score":0.0020196749828755856,"channel":1,"num_words":2,"start":86.39,"end":87.05},{"sentences":[{"text":"Yes.","start":87.375,"end":87.775,"sentiment":"neutral","sentiment_score":0.012589850462973118},{"text":"08:00.","start":87.775,"end":88.335,"sentiment":"neutral","sentiment_score":0.007181769236922264},{"text":"Is that 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Peter.","start":95.76,"end":96.66,"sentiment":"positive","sentiment_score":0.342680960893631}],"sentiment":"neutral","sentiment_score":0.2828725924094518,"channel":0,"num_words":3,"start":95.36,"end":96.66},{"sentences":[{"text":"Bye.","start":96.962875,"end":97.462875,"sentiment":"neutral","sentiment_score":0.23660853505134585}],"sentiment":"neutral","sentiment_score":0.23660853505134585,"channel":1,"num_words":1,"start":96.962875,"end":97.462875},{"sentences":[{"text":"Bye.","start":98.0,"end":98.5,"sentiment":"neutral","sentiment_score":0.09077779203653336}],"sentiment":"neutral","sentiment_score":0.09077779203653336,"channel":0,"num_words":1,"start":98.0,"end":98.5}]},"summary":{"result":"success","short":"The customer is experiencing poor call quality and is driving. They ask the agent if they can call back in an hour to arrange another appointment. The agent agrees and they agree to speak again at 8 am the next day. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"can I call you back? Like, have you another appointment? I I do.","start_word":70,"end_word":82,"intents":[{"intent":"Schedule appointment","confidence_score":0.57702535}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Is this Peter? Hello? Good Goddamn afternoon. fights. Is this Goddamn Peter? it. Yeah. You This keep breaking up, but is can you hear me? not really. You can't really. It's often you're breaking up. Are you driving at the moment? Yeah. How much longer you'll be driving for? Is this Veronica from Financial? Oh, how you going? Yeah. Good. How are you? I'm good. Just Yeah. can I call you back? Like, have you another appointment? I I do. How much time Probably, we gotta do be you at least have? half a hour before we get home. Half hour. It Oh, you might do it early be in cut the morning. yeah. Let me have a look here. I could do could do 08:00 tomorrow. Sounds good. Four. Yeah? Alright. Yeah.","start_word":0,"end_word":135,"sentiment":"neutral","sentiment_score":-0.014915450476109982},{"text":"Beautiful.","start_word":136,"end_word":136,"sentiment":"positive","sentiment_score":0.3835726976394654},{"text":"I'll I'll I will I'll make call sure you I'm at in eight a good o'clock. spot. Perfect. I'll call you tomorrow I've had at eight. I've had trouble No with my worries. phone all day. I've had missed Oh. calls, so I can't call back and yeah. Oh, I don't know really? what That's yeah.","start_word":137,"end_word":192,"sentiment":"neutral","sentiment_score":-0.027729852125048637},{"text":"that's painful.","start_word":193,"end_word":194,"sentiment":"negative","sentiment_score":-0.5133092999458313},{"text":"Yeah. It's cool. Yeah. Anyway, No. cut it here, and I can you break over it. So how did you call, Okay. was it? Yes. 08:00. Is that okay? That'd be fine. Yeah. Alright. Beautiful. Well, I'll speak to you tomorrow at eight. Okay? Okay. Alright.","start_word":195,"end_word":240,"sentiment":"neutral","sentiment_score":0.041928231716156006},{"text":"Thanks, Peter.","start_word":241,"end_word":242,"sentiment":"positive","sentiment_score":0.342680960893631},{"text":"Bye. Bye.","start_word":243,"end_word":244,"sentiment":"neutral","sentiment_score":0.1788501739501953}],"average":{"sentiment":"neutral","sentiment_score":-0.00432283908505983}}}}