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What can we get you started with? Sure. What would you like to order? We've got pizzas, pastas, sides, and drinks.\n\nWhich category would you like to hear about? I'm sorry. We don't have pasta on the menu. How about trying one of our pizzas instead? We have options like margarita, pepperoni, and BBQ chicken.\n\nYou're welcome. If you have any more questions or need to place an order in the future, just give us a call. Have a great day.","paragraphs":[{"sentences":[{"text":"Thanks for calling Pete's Pizzas.","start":4.56,"end":6.1,"sentiment":"positive","sentiment_score":0.6608145356178283},{"text":"What can we get you started with?","start":6.24,"end":7.94,"sentiment":"positive","sentiment_score":0.4830876205648695},{"text":"Sure.","start":13.295,"end":13.795,"sentiment":"neutral","sentiment_score":0.09389162808656693},{"text":"What would you like to order?","start":13.935,"end":15.395,"sentiment":"neutral","sentiment_score":0.059155757228533425},{"text":"We've got pizzas, pastas, sides, and drinks.","start":21.295,"end":23.955,"sentiment":"neutral","sentiment_score":0.04960613272019795}],"sentiment":"neutral","sentiment_score":0.2877598124054762,"num_words":26,"start":4.56,"end":23.955},{"sentences":[{"text":"Which category would you like to hear about?","start":24.255001,"end":26.275,"sentiment":"neutral","sentiment_score":0.023289086646400392},{"text":"I'm sorry.","start":32.04,"end":32.78,"sentiment":"neutral","sentiment_score":-0.0778818391263485},{"text":"We don't have pasta on the menu.","start":33.0,"end":34.86,"sentiment":"neutral","sentiment_score":-0.1386837586760521},{"text":"How about trying one of our pizzas instead?","start":35.16,"end":37.34,"sentiment":"neutral","sentiment_score":-0.013361592078581452},{"text":"We have options like margarita, pepperoni, and BBQ chicken.","start":37.56,"end":41.34,"sentiment":"neutral","sentiment_score":0.04193621770375305}],"sentiment":"neutral","sentiment_score":-0.01969717862084508,"num_words":34,"start":24.255001,"end":41.34},{"sentences":[{"text":"You're welcome.","start":48.078873,"end":48.898872,"sentiment":"positive","sentiment_score":0.4989134520292282},{"text":"If you have any more questions or need to place an order in the future, just give us a call.","start":49.438873,"end":54.098873,"sentiment":"neutral","sentiment_score":0.3236576572060585},{"text":"Have a great day.","start":54.238873,"end":55.298874,"sentiment":"positive","sentiment_score":0.6451317667961121}],"sentiment":"positive","sentiment_score":0.38659642751400286,"num_words":26,"start":48.078873,"end":55.298874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Pete's Pizzas. What can we get you started with?\n\nChannel 0: I want to place an order for delivery, please.\n\nChannel 1: Sure. What would you like to order?\n\nChannel 0: What do you guys have on the menu?\n\nChannel 1: We've got pizzas, pastas, sides, and drinks. Which category would you like to hear about?\n\nChannel 0: Pasta.\n\nChannel 1: I'm sorry. We don't have pasta on the menu. How about trying one of our pizzas instead? We have options like margarita, pepperoni, and BBQ chicken.\n\nChannel 0: No. I think I'm all good. Thanks.\n\nChannel 1: You're welcome. If you have any more questions or need to place an order in the future, just give us a call. Have a great day.\n\nChannel 0: You too.","paragraphs":[{"sentences":[{"text":"Thanks for calling Pete's Pizzas.","start":4.56,"end":6.1,"sentiment":"positive","sentiment_score":0.6608145356178283},{"text":"What can we get you started with?","start":6.24,"end":7.94,"sentiment":"positive","sentiment_score":0.4830876205648695}],"sentiment":"positive","sentiment_score":0.5571405018369356,"channel":1,"num_words":12,"start":4.56,"end":7.94},{"sentences":[{"text":"I want to place an order for delivery, please.","start":9.04,"end":11.38,"sentiment":"neutral","sentiment_score":0.10366664744085735}],"sentiment":"neutral","sentiment_score":0.10366664744085735,"channel":0,"num_words":9,"start":9.04,"end":11.38},{"sentences":[{"text":"Sure.","start":13.295,"end":13.795,"sentiment":"neutral","sentiment_score":0.09389162808656693},{"text":"What would you like to order?","start":13.935,"end":15.395,"sentiment":"neutral","sentiment_score":0.059155757228533425}],"sentiment":"neutral","sentiment_score":0.06411802449396678,"channel":1,"num_words":7,"start":13.295,"end":15.395},{"sentences":[{"text":"What do you guys have on the menu?","start":17.055,"end":18.675,"sentiment":"neutral","sentiment_score":0.034839305793866515}],"sentiment":"neutral","sentiment_score":0.034839305793866515,"channel":0,"num_words":8,"start":17.055,"end":18.675},{"sentences":[{"text":"We've got pizzas, pastas, sides, and drinks.","start":21.295,"end":23.955,"sentiment":"neutral","sentiment_score":0.04960613272019795},{"text":"Which category would you like to hear about?","start":24.255001,"end":26.275,"sentiment":"neutral","sentiment_score":0.023289086646400392}],"sentiment":"neutral","sentiment_score":0.035570374814172585,"channel":1,"num_words":15,"start":21.295,"end":26.275},{"sentences":[{"text":"Pasta.","start":31.52,"end":32.02,"sentiment":"neutral","sentiment_score":-0.016869721934199333}],"sentiment":"neutral","sentiment_score":-0.016869721934199333,"channel":0,"num_words":1,"start":31.52,"end":32.02},{"sentences":[{"text":"I'm sorry.","start":32.04,"end":32.78,"sentiment":"neutral","sentiment_score":-0.0778818391263485},{"text":"We don't have pasta on the menu.","start":33.0,"end":34.86,"sentiment":"neutral","sentiment_score":-0.1386837586760521},{"text":"How about trying one of our pizzas instead?","start":35.16,"end":37.34,"sentiment":"neutral","sentiment_score":-0.013361592078581452},{"text":"We have options like margarita, pepperoni, and BBQ chicken.","start":37.56,"end":41.34,"sentiment":"neutral","sentiment_score":0.04193621770375305}],"sentiment":"neutral","sentiment_score":-0.032923721779997535,"channel":1,"num_words":26,"start":32.04,"end":41.34},{"sentences":[{"text":"No.","start":44.765,"end":45.004997,"sentiment":"neutral","sentiment_score":-0.01425422728061676},{"text":"I think I'm all good.","start":45.004997,"end":46.204998,"sentiment":"neutral","sentiment_score":0.25090997815132143},{"text":"Thanks.","start":46.204998,"end":46.704998,"sentiment":"positive","sentiment_score":0.5397287607192993}],"sentiment":"neutral","sentiment_score":0.25428920345646994,"channel":0,"num_words":7,"start":44.765,"end":46.704998},{"sentences":[{"text":"You're welcome.","start":48.078873,"end":48.898872,"sentiment":"positive","sentiment_score":0.4989134520292282},{"text":"If you have any more questions or need to place an order in the future, just give us a call.","start":49.438873,"end":54.098873,"sentiment":"neutral","sentiment_score":0.3236576572060585},{"text":"Have a great day.","start":54.238873,"end":55.298874,"sentiment":"positive","sentiment_score":0.6451317667961121}],"sentiment":"positive","sentiment_score":0.38659642751400286,"channel":1,"num_words":26,"start":48.078873,"end":55.298874},{"sentences":[{"text":"You too.","start":55.805,"end":56.545,"sentiment":"neutral","sentiment_score":0.20259815454483032}],"sentiment":"neutral","sentiment_score":0.20259815454483032,"channel":0,"num_words":2,"start":55.805,"end":56.545}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas to place an order for delivery, but the agent informs them that they don't have pasta on the menu and suggests trying a different pizza. The customer thanks the agent and asks to be called again if they have any more questions or need to place an order in the future."},"intents":{"segments":[{"text":"I want to place an order for delivery, please.","start_word":12,"end_word":20,"intents":[{"intent":"Place order","confidence_score":0.21416067}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Pete's Pizzas. What can we get you started with?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.5733339190483093},{"text":"I want to place an order for delivery, please. Sure. What would you like to order? What do you guys have on the menu? We've got pizzas, pastas, sides, and drinks. Which category would you like to hear about? Pasta. I'm sorry. We don't have pasta on the menu. How about trying one of our pizzas instead? We have options like margarita, pepperoni, and BBQ chicken. No. I think I'm all good.","start_word":12,"end_word":83,"sentiment":"neutral","sentiment_score":0.03752198815345764},{"text":"Thanks. You're welcome.","start_word":84,"end_word":86,"sentiment":"positive","sentiment_score":0.5104013681411743},{"text":"If you have any more questions or need to place an order in the future, just give us a call.","start_word":87,"end_word":106,"sentiment":"neutral","sentiment_score":0.3224017322063446},{"text":"Have a great day.","start_word":107,"end_word":110,"sentiment":"positive","sentiment_score":0.6413590908050537},{"text":"You too.","start_word":111,"end_word":112,"sentiment":"neutral","sentiment_score":0.24359068274497983}],"average":{"sentiment":"neutral","sentiment_score":0.17906114531726372}}}}