{"metadata":{"transaction_key":"deprecated","request_id":"019f15e1-a26f-7fd0-9b0a-1a18e02609a2","sha256":"9bb03a00e0b95d303a2b857b7f184baa00432b2d4f5d4333dc0a6a3d20ae5661","created":"2026-06-30T00:15:38.312Z","duration":62.927937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":254,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":284,"output_tokens":284},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":284,"output_tokens":23}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, sir. Good morning. Hello? Yeah. This is Abby, sir, from Tax and One in press Brisbane Springfield, Brisbane. I wanted to make sure that this is mister Pierre Hooter Yes. In Purdon Planning. Correct? Oh, alright. Because I have a note here, sir, that we've spoken with you in the past that you are coming up for an IT review towards the middle of this year. So that's why we wanted yeah. Yeah. Alright. You mean your current company or the previous company? Okay. The third one. But right now, you're in a different company already. Okay. Okay. No problem, sir. I thank you so much for your time. Alright? Take care. Thank you. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":2.6399999,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.2250083684921265},{"word":"sir","start":2.8799999,"end":3.1999998,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.2847784757614136},{"word":"good","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.45301148295402527},{"word":"morning","start":3.36,"end":3.86,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.43350890278816223},{"word":"hello","start":4.48,"end":4.98,"confidence":0.9914551,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.23233020305633545},{"word":"yeah","start":6.24,"end":6.64,"confidence":1.0,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09579059481620789},{"word":"this","start":6.64,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07678394764661789},{"word":"is","start":6.8799996,"end":7.12,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06989037990570068},{"word":"abby","start":7.12,"end":7.44,"confidence":0.94262695,"punctuated_word":"Abby,","sentiment":"neutral","sentiment_score":0.07345150411128998},{"word":"sir","start":7.44,"end":7.7599998,"confidence":0.99365234,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.0662686675786972},{"word":"from","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09091654419898988},{"word":"tax","start":8.0,"end":8.32,"confidence":0.59521484,"punctuated_word":"Tax","sentiment":"neutral","sentiment_score":0.12884780764579773},{"word":"and","start":8.32,"end":8.48,"confidence":0.2529297,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06745655834674835},{"word":"one","start":8.48,"end":8.72,"confidence":0.9902344,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.08452113717794418},{"word":"in","start":8.72,"end":8.88,"confidence":0.9633789,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0566716343164444},{"word":"press","start":8.88,"end":9.28,"confidence":0.112976074,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.05847197026014328},{"word":"brisbane","start":9.5199995,"end":9.92,"confidence":0.72216797,"punctuated_word":"Brisbane","sentiment":"neutral","sentiment_score":0.07418585568666458},{"word":"springfield","start":10.16,"end":10.66,"confidence":0.9970703,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.0535891130566597},{"word":"brisbane","start":10.719999,"end":11.219999,"confidence":0.98217773,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.06740579009056091},{"word":"i","start":11.84,"end":11.92,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03808583319187164},{"word":"wanted","start":11.92,"end":12.16,"confidence":0.9941406,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.029153887182474136},{"word":"to","start":12.16,"end":12.435,"confidence":0.97314453,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03039146214723587},{"word":"make","start":12.435,"end":12.515,"confidence":0.98095703,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.0247083343565464},{"word":"sure","start":12.515,"end":12.675,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.027043085545301437},{"word":"that","start":12.675,"end":12.835,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02660687267780304},{"word":"this","start":12.835,"end":13.235001,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.025353701785206795},{"word":"is","start":13.235001,"end":13.475,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.028145939111709595},{"word":"mister","start":13.475,"end":13.975,"confidence":0.9970703,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.023694027215242382},{"word":"pierre","start":14.115001,"end":14.615001,"confidence":0.6591797,"punctuated_word":"Pierre","sentiment":"neutral","sentiment_score":0.028857851400971413},{"word":"hooter","start":15.075001,"end":15.575001,"confidence":0.6928711,"punctuated_word":"Hooter","sentiment":"neutral","sentiment_score":0.026193570345640182},{"word":"yes","start":17.075,"end":17.555,"confidence":0.8959961,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02011353150010109},{"word":"in","start":17.715,"end":18.035,"confidence":0.99316406,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.005190878175199032},{"word":"purdon","start":18.035,"end":18.515,"confidence":0.7058919,"punctuated_word":"Purdon","sentiment":"neutral","sentiment_score":-0.0018084770999848845},{"word":"planning","start":18.515,"end":19.015,"confidence":0.9328613,"punctuated_word":"Planning.","sentiment":"neutral","sentiment_score":0.0017748749814927578},{"word":"correct","start":19.315,"end":19.815,"confidence":1.0,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":-0.002771215047687292},{"word":"oh","start":23.154999,"end":23.555,"confidence":0.88916016,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.028233984485268593},{"word":"alright","start":23.555,"end":23.955,"confidence":0.9975586,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.006540879141539335},{"word":"because","start":23.955,"end":24.275002,"confidence":1.0,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0057685356587171555},{"word":"i","start":24.275002,"end":24.515,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007330726832151413},{"word":"have","start":24.515,"end":24.675,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0038313455879688263},{"word":"a","start":24.675,"end":24.755001,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005648881196975708},{"word":"note","start":24.755001,"end":24.994999,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.00458906963467598},{"word":"here","start":24.994999,"end":25.235,"confidence":1.0,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.011266983114182947},{"word":"sir","start":25.235,"end":25.395,"confidence":1.0,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.026774471625685692},{"word":"that","start":25.395,"end":25.635,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0181756429374218},{"word":"we've","start":25.635,"end":25.875,"confidence":0.9890137,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":0.00883238110691309},{"word":"spoken","start":25.875,"end":26.375,"confidence":1.0,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":0.01706543192267418},{"word":"with","start":26.74,"end":26.98,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0184407252818346},{"word":"you","start":26.98,"end":27.3,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0073682889342308044},{"word":"in","start":27.3,"end":27.46,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.02234022505581379},{"word":"the","start":27.46,"end":27.7,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011087464168667792},{"word":"past","start":27.7,"end":28.02,"confidence":1.0,"punctuated_word":"past","sentiment":"neutral","sentiment_score":0.008635211735963821},{"word":"that","start":28.02,"end":28.26,"confidence":0.93847656,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.012033704668283464},{"word":"you","start":28.26,"end":28.58,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.003565225750207901},{"word":"are","start":28.58,"end":28.9,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.00008269771933555603},{"word":"coming","start":28.9,"end":29.22,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.000775311142206192},{"word":"up","start":29.22,"end":29.46,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.002554753795266151},{"word":"for","start":29.46,"end":29.96,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01211395114660263},{"word":"an","start":30.34,"end":30.58,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.01256176084280014},{"word":"it","start":30.58,"end":30.9,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.015052016824483871},{"word":"review","start":30.9,"end":31.4,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":-0.01816469244658947},{"word":"towards","start":31.54,"end":31.86,"confidence":0.99609375,"punctuated_word":"towards","sentiment":"neutral","sentiment_score":-0.03162518888711929},{"word":"the","start":31.86,"end":32.02,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.019016750156879425},{"word":"middle","start":32.02,"end":32.34,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":-0.024900881573557857},{"word":"of","start":32.34,"end":32.42,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.016453269869089127},{"word":"this","start":32.42,"end":32.739998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.013895416632294657},{"word":"year","start":32.739998,"end":33.239998,"confidence":0.8935547,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":-0.016903024166822433},{"word":"so","start":33.78,"end":34.1,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008648499846458435},{"word":"that's","start":34.1,"end":34.26,"confidence":0.99316406,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.013575607910752296},{"word":"why","start":34.26,"end":34.5,"confidence":0.9941406,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.009364092722535132},{"word":"we","start":34.5,"end":34.58,"confidence":0.59228516,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.010981682687997818},{"word":"wanted","start":34.58,"end":35.08,"confidence":0.73828125,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.00309622660279274},{"word":"yeah","start":35.7,"end":35.94,"confidence":0.9970703,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.000052259769290685654},{"word":"yeah","start":35.94,"end":36.44,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012814775109291077},{"word":"alright","start":45.355,"end":45.855,"confidence":0.6571045,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.0014961527194827795},{"word":"you","start":46.475,"end":46.635,"confidence":0.875,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.010546321980655192},{"word":"mean","start":46.635,"end":46.875,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.012854762375354769},{"word":"your","start":46.875,"end":47.034996,"confidence":0.9589844,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.014493447728455068},{"word":"current","start":47.034996,"end":47.355,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.015691956505179405},{"word":"company","start":47.355,"end":47.754997,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.011936742812395096},{"word":"or","start":47.754997,"end":47.995,"confidence":0.98535156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.013880914077162744},{"word":"the","start":47.995,"end":48.234997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01034603826701641},{"word":"previous","start":48.234997,"end":48.714996,"confidence":1.0,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.02053293399512768},{"word":"company","start":48.714996,"end":49.214996,"confidence":1.0,"punctuated_word":"company?","sentiment":"neutral","sentiment_score":-0.017915425822138786},{"word":"okay","start":51.995,"end":52.394997,"confidence":0.78125,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.021628519520163536},{"word":"the","start":52.394997,"end":52.555,"confidence":0.9760742,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.022670013830065727},{"word":"third","start":52.555,"end":52.875,"confidence":0.18737793,"punctuated_word":"third","sentiment":"neutral","sentiment_score":-0.022137615829706192},{"word":"one","start":52.875,"end":53.195,"confidence":0.8156738,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.03198748081922531},{"word":"but","start":53.195,"end":53.354996,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02759411931037903},{"word":"right","start":53.354996,"end":53.594997,"confidence":0.9921875,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.0359342135488987},{"word":"now","start":53.594997,"end":53.754997,"confidence":0.9108887,"punctuated_word":"now,","sentiment":"neutral","sentiment_score":-0.038648977875709534},{"word":"you're","start":53.754997,"end":53.995,"confidence":1.0,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.03661459684371948},{"word":"in","start":53.995,"end":54.155,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03565679490566254},{"word":"a","start":54.155,"end":54.234997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03405063599348068},{"word":"different","start":54.234997,"end":54.734997,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.04083912447094917},{"word":"company","start":55.26294,"end":55.58294,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.04690966755151749},{"word":"already","start":55.58294,"end":56.06294,"confidence":0.9812012,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":-0.016289182007312775},{"word":"okay","start":56.06294,"end":56.38294,"confidence":0.9765625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.02091110497713089},{"word":"okay","start":56.38294,"end":56.782936,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03491982817649841},{"word":"no","start":56.782936,"end":57.022938,"confidence":1.0,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2162959426641464},{"word":"problem","start":57.022938,"end":57.26294,"confidence":0.9995117,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.32630252838134766},{"word":"sir","start":57.26294,"end":57.502937,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.36935529112815857},{"word":"i","start":57.502937,"end":57.662937,"confidence":0.92822266,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4802578687667846},{"word":"thank","start":57.662937,"end":57.822937,"confidence":0.98828125,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5078142881393433},{"word":"you","start":57.822937,"end":57.982937,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5297797918319702},{"word":"so","start":57.982937,"end":58.06294,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5743359327316284},{"word":"much","start":58.06294,"end":58.22294,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5758252143859863},{"word":"for","start":58.22294,"end":58.38294,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6016132235527039},{"word":"your","start":58.38294,"end":58.54294,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.529599666595459},{"word":"time","start":58.54294,"end":58.782936,"confidence":0.9995117,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.5717601776123047},{"word":"alright","start":58.782936,"end":59.282936,"confidence":0.9970703,"punctuated_word":"Alright?","sentiment":"positive","sentiment_score":0.360944926738739},{"word":"take","start":59.342937,"end":59.662937,"confidence":0.9980469,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.3936962485313415},{"word":"care","start":59.662937,"end":60.162937,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.4990999698638916},{"word":"thank","start":60.54294,"end":60.862938,"confidence":0.61816406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.36105960607528687},{"word":"you","start":60.862938,"end":61.102936,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2799694836139679},{"word":"bye","start":61.102936,"end":61.342937,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.17456898093223572},{"word":"bye","start":61.342937,"end":61.842937,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.15834221243858335}],"paragraphs":{"transcript":"\nHi, sir. Good morning. Hello? Yeah. This is Abby, sir, from Tax and One in press Brisbane Springfield, Brisbane.\n\nI wanted to make sure that this is mister Pierre Hooter Yes. In Purdon Planning. Correct? Oh, alright. Because I have a note here, sir, that we've spoken with you in the past that you are coming up for an IT review towards the middle of this year.\n\nSo that's why we wanted yeah. Yeah. Alright. You mean your current company or the previous company? Okay.\n\nThe third one. But right now, you're in a different company already. Okay. Okay. No problem, sir.\n\nI thank you so much for your time. Alright? Take care. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, sir.","start":2.6399999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.25489342212677},{"text":"Good morning.","start":3.1999998,"end":3.86,"sentiment":"positive","sentiment_score":0.44326019287109375},{"text":"Hello?","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.23233020305633545},{"text":"Yeah.","start":6.24,"end":6.64,"sentiment":"neutral","sentiment_score":0.09579059481620789},{"text":"This is Abby, sir, from Tax and One in press Brisbane Springfield, Brisbane.","start":6.64,"end":11.219999,"sentiment":"neutral","sentiment_score":0.07449699307863529}],"sentiment":"neutral","sentiment_score":0.1417309967310805,"num_words":19,"start":2.6399999,"end":11.219999},{"sentences":[{"text":"I wanted to make sure that this is mister Pierre Hooter Yes.","start":11.84,"end":17.555,"sentiment":"neutral","sentiment_score":0.02736234137167533},{"text":"In Purdon Planning.","start":17.715,"end":19.015,"sentiment":"neutral","sentiment_score":0.0017190920189023018},{"text":"Correct?","start":19.315,"end":19.815,"sentiment":"neutral","sentiment_score":-0.002771215047687292},{"text":"Oh, alright.","start":23.154999,"end":23.955,"sentiment":"neutral","sentiment_score":-0.017387431813403964},{"text":"Because I have a note here, sir, that we've spoken with you in the past that you are coming up for an IT review towards the middle of this year.","start":23.955,"end":33.239998,"sentiment":"neutral","sentiment_score":-0.0005847974990804992}],"sentiment":"neutral","sentiment_score":0.005800320184789598,"num_words":48,"start":11.84,"end":33.239998},{"sentences":[{"text":"So that's why we wanted yeah.","start":33.78,"end":35.94,"sentiment":"neutral","sentiment_score":0.007619728256637852},{"text":"Yeah.","start":35.94,"end":36.44,"sentiment":"neutral","sentiment_score":-0.012814775109291077},{"text":"Alright.","start":45.355,"end":45.855,"sentiment":"neutral","sentiment_score":-0.0014961527194827795},{"text":"You mean your current company or the previous company?","start":46.475,"end":49.214996,"sentiment":"neutral","sentiment_score":-0.014244282618165016},{"text":"Okay.","start":51.995,"end":52.394997,"sentiment":"neutral","sentiment_score":-0.021628519520163536}],"sentiment":"neutral","sentiment_score":-0.006578867854033079,"num_words":18,"start":33.78,"end":52.394997},{"sentences":[{"text":"The third one.","start":52.394997,"end":53.195,"sentiment":"neutral","sentiment_score":-0.025598370159665745},{"text":"But right now, you're in a different company already.","start":53.195,"end":56.06294,"sentiment":"neutral","sentiment_score":-0.034726368056403265},{"text":"Okay.","start":56.06294,"end":56.38294,"sentiment":"neutral","sentiment_score":0.02091110497713089},{"text":"Okay.","start":56.38294,"end":56.782936,"sentiment":"neutral","sentiment_score":0.03491982817649841},{"text":"No problem, sir.","start":56.782936,"end":57.502937,"sentiment":"neutral","sentiment_score":0.30398458739121753}],"sentiment":"neutral","sentiment_score":0.03402660425533267,"num_words":17,"start":52.394997,"end":57.502937},{"sentences":[{"text":"I thank you so much for your time.","start":57.502937,"end":58.782936,"sentiment":"positive","sentiment_score":0.5463732704520226},{"text":"Alright?","start":58.782936,"end":59.282936,"sentiment":"positive","sentiment_score":0.360944926738739},{"text":"Take care.","start":59.342937,"end":60.162937,"sentiment":"positive","sentiment_score":0.4463981091976166},{"text":"Thank you.","start":60.54294,"end":61.102936,"sentiment":"neutral","sentiment_score":0.3205145448446274},{"text":"Bye bye.","start":61.102936,"end":61.842937,"sentiment":"neutral","sentiment_score":0.16645559668540955}],"sentiment":"positive","sentiment_score":0.4399111727873484,"num_words":15,"start":57.502937,"end":61.842937}]}}]},{"alternatives":[{"transcript":"Hello. Yes. Speaking. Hi. Yep. Yes. Yes. It is. I know. No. I no longer work there. Yes. Alright. Yes. Yeah. Yeah. No. I've left Purdon, so I'm not sure who the best contact is there. But on the website, there is a general number on the website. No. It's for the previous company, Purdon. Yeah. That's right. Yeah. Thank you. Thank you. Bye. Bye.","confidence":0.9921875,"words":[{"word":"hello","start":0.48,"end":0.71999997,"confidence":0.8457031,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.04486151784658432},{"word":"yes","start":0.71999997,"end":0.96,"confidence":0.53552246,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.059493403881788254},{"word":"speaking","start":0.96,"end":1.46,"confidence":0.94970703,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.06558824330568314},{"word":"hi","start":4.64,"end":5.14,"confidence":0.8569336,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11692509055137634},{"word":"yep","start":11.599999,"end":12.099999,"confidence":0.7130127,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0463724359869957},{"word":"yes","start":16.045,"end":16.365,"confidence":0.9926758,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04162271320819855},{"word":"yes","start":16.365,"end":16.605,"confidence":0.94970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04961243271827698},{"word":"it","start":16.605,"end":16.765,"confidence":0.9941406,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.05363331362605095},{"word":"is","start":16.765,"end":17.265,"confidence":0.9980469,"punctuated_word":"is.","sentiment":"neutral","sentiment_score":0.03495214506983757},{"word":"i","start":20.045,"end":20.205,"confidence":0.50878906,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04555513709783554},{"word":"know","start":20.205,"end":20.445,"confidence":0.9123535,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.046217918395996094},{"word":"no","start":20.445,"end":20.685001,"confidence":0.9765625,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1747446358203888},{"word":"i","start":20.685001,"end":20.765,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17445118725299835},{"word":"no","start":20.765,"end":20.925,"confidence":0.99316406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.17065982520580292},{"word":"longer","start":20.925,"end":21.325,"confidence":0.99902344,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.1802295744419098},{"word":"work","start":21.325,"end":21.645,"confidence":0.9970703,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.16441893577575684},{"word":"there","start":21.645,"end":22.145,"confidence":0.99609375,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.18694061040878296},{"word":"yes","start":28.845001,"end":29.345001,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.009472761303186417},{"word":"alright","start":33.99,"end":34.39,"confidence":0.9506836,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.014017640613019466},{"word":"yes","start":34.39,"end":34.89,"confidence":0.82470703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.017220504581928253},{"word":"yeah","start":35.43,"end":35.75,"confidence":0.9946289,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.001448250375688076},{"word":"yeah","start":35.75,"end":35.99,"confidence":0.9838867,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0011679730378091335},{"word":"no","start":35.99,"end":36.31,"confidence":0.93896484,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08651021122932434},{"word":"i've","start":36.31,"end":36.71,"confidence":0.80249023,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10262711346149445},{"word":"left","start":36.71,"end":37.11,"confidence":0.53759766,"punctuated_word":"left","sentiment":"neutral","sentiment_score":-0.12654703855514526},{"word":"purdon","start":37.11,"end":37.510002,"confidence":0.60461426,"punctuated_word":"Purdon,","sentiment":"neutral","sentiment_score":-0.1188269779086113},{"word":"so","start":37.510002,"end":38.010002,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06578638404607773},{"word":"i'm","start":38.55,"end":38.71,"confidence":0.9909668,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08961208164691925},{"word":"not","start":38.71,"end":38.87,"confidence":0.8833008,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09052607417106628},{"word":"sure","start":38.87,"end":39.03,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.11307180672883987},{"word":"who","start":39.03,"end":39.190002,"confidence":1.0,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.10249616205692293},{"word":"the","start":39.190002,"end":39.35,"confidence":0.8984375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09315106272697447},{"word":"best","start":39.35,"end":39.510002,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.08643132448196411},{"word":"contact","start":39.510002,"end":39.83,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.09429685771465302},{"word":"is","start":39.83,"end":40.07,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09619355201721191},{"word":"there","start":40.07,"end":40.23,"confidence":0.95410156,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.09589426219463348},{"word":"but","start":40.23,"end":40.39,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.04216902330517769},{"word":"on","start":40.39,"end":40.47,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03929951786994934},{"word":"the","start":40.47,"end":40.63,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.039732057601213455},{"word":"website","start":40.63,"end":41.03,"confidence":0.9790039,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":-0.03808682784438133},{"word":"there","start":41.03,"end":41.27,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.020389994606375694},{"word":"is","start":41.27,"end":41.43,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02735939621925354},{"word":"a","start":41.43,"end":41.59,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0291916374117136},{"word":"general","start":41.59,"end":41.989998,"confidence":1.0,"punctuated_word":"general","sentiment":"neutral","sentiment_score":-0.02058648318052292},{"word":"number","start":41.989998,"end":42.489998,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.02235543355345726},{"word":"on","start":42.79,"end":42.95,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.018903736025094982},{"word":"the","start":42.95,"end":43.03,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03144264593720436},{"word":"website","start":43.03,"end":43.53,"confidence":0.9980469,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":-0.041868340224027634},{"word":"no","start":49.405,"end":49.644997,"confidence":0.80249023,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05943964049220085},{"word":"it's","start":49.644997,"end":49.885,"confidence":0.8625488,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03983268141746521},{"word":"for","start":49.885,"end":49.965,"confidence":0.5527344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.049715496599674225},{"word":"the","start":49.965,"end":50.125,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05345805361866951},{"word":"previous","start":50.125,"end":50.445,"confidence":0.9980469,"punctuated_word":"previous","sentiment":"neutral","sentiment_score":-0.05989382788538933},{"word":"company","start":50.445,"end":50.925,"confidence":0.8376465,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":-0.045723021030426025},{"word":"purdon","start":50.925,"end":51.425,"confidence":0.7955322,"punctuated_word":"Purdon.","sentiment":"neutral","sentiment_score":-0.045915938913822174},{"word":"yeah","start":51.485,"end":51.985,"confidence":0.9921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02254067361354828},{"word":"that's","start":55.322937,"end":55.562935,"confidence":0.8432617,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.019011713564395905},{"word":"right","start":55.562935,"end":56.062935,"confidence":0.99902344,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":-0.01558934710919857},{"word":"yeah","start":56.602936,"end":57.102936,"confidence":0.8642578,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07155882567167282},{"word":"thank","start":59.482937,"end":59.722935,"confidence":0.8989258,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5207392573356628},{"word":"you","start":59.722935,"end":60.122936,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3764157295227051},{"word":"thank","start":60.122936,"end":60.282936,"confidence":0.98095703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.44738325476646423},{"word":"you","start":60.282936,"end":60.762936,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4150606393814087},{"word":"bye","start":60.762936,"end":61.262936,"confidence":0.98413086,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.32126423716545105},{"word":"bye","start":61.882935,"end":62.382935,"confidence":0.94873047,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08655500411987305}],"paragraphs":{"transcript":"\nHello. Yes. Speaking. Hi. Yep.\n\nYes. Yes. It is. I know. No.\n\nI no longer work there. Yes. Alright. Yes. Yeah.\n\nYeah. No. I've left Purdon, so I'm not sure who the best contact is there. But on the website, there is a general number on the website. No.\n\nIt's for the previous company, Purdon. Yeah. That's right. Yeah. Thank you.\n\nThank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.04486151784658432},{"text":"Yes.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.059493403881788254},{"text":"Speaking.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.06558824330568314},{"text":"Hi.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.11692509055137634},{"text":"Yep.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":0.0463724359869957}],"sentiment":"neutral","sentiment_score":0.06664813831448554,"num_words":5,"start":0.48,"end":12.099999},{"sentences":[{"text":"Yes.","start":16.045,"end":16.365,"sentiment":"neutral","sentiment_score":0.04162271320819855},{"text":"Yes.","start":16.365,"end":16.605,"sentiment":"neutral","sentiment_score":0.04961243271827698},{"text":"It is.","start":16.605,"end":17.265,"sentiment":"neutral","sentiment_score":0.04429272934794426},{"text":"I know.","start":20.045,"end":20.445,"sentiment":"neutral","sentiment_score":-0.04588652774691582},{"text":"No.","start":20.445,"end":20.685001,"sentiment":"neutral","sentiment_score":-0.1747446358203888}],"sentiment":"neutral","sentiment_score":-0.012385298098836626,"num_words":7,"start":16.045,"end":20.685001},{"sentences":[{"text":"I no longer work there.","start":20.685001,"end":22.145,"sentiment":"neutral","sentiment_score":-0.17534002661705017},{"text":"Yes.","start":28.845001,"end":29.345001,"sentiment":"neutral","sentiment_score":0.009472761303186417},{"text":"Alright.","start":33.99,"end":34.39,"sentiment":"neutral","sentiment_score":0.014017640613019466},{"text":"Yes.","start":34.39,"end":34.89,"sentiment":"neutral","sentiment_score":0.017220504581928253},{"text":"Yeah.","start":35.43,"end":35.75,"sentiment":"neutral","sentiment_score":0.001448250375688076}],"sentiment":"neutral","sentiment_score":-0.09272677513460319,"num_words":9,"start":20.685001,"end":35.75},{"sentences":[{"text":"Yeah.","start":35.75,"end":35.99,"sentiment":"neutral","sentiment_score":-0.0011679730378091335},{"text":"No.","start":35.99,"end":36.31,"sentiment":"neutral","sentiment_score":-0.08651021122932434},{"text":"I've left Purdon, so I'm not sure who the best contact is there.","start":36.31,"end":40.23,"sentiment":"neutral","sentiment_score":-0.09811236136234723},{"text":"But on the website, there is a general number on the website.","start":40.23,"end":43.53,"sentiment":"neutral","sentiment_score":-0.03094875781486432},{"text":"No.","start":49.405,"end":49.644997,"sentiment":"neutral","sentiment_score":-0.05943964049220085}],"sentiment":"neutral","sentiment_score":-0.06407012915172215,"num_words":28,"start":35.75,"end":49.644997},{"sentences":[{"text":"It's for the previous company, Purdon.","start":49.644997,"end":51.425,"sentiment":"neutral","sentiment_score":-0.04908983657757441},{"text":"Yeah.","start":51.485,"end":51.985,"sentiment":"neutral","sentiment_score":-0.02254067361354828},{"text":"That's right.","start":55.322937,"end":56.062935,"sentiment":"neutral","sentiment_score":-0.017300530336797237},{"text":"Yeah.","start":56.602936,"end":57.102936,"sentiment":"neutral","sentiment_score":0.07155882567167282},{"text":"Thank you.","start":59.482937,"end":60.122936,"sentiment":"positive","sentiment_score":0.44857749342918396}],"sentiment":"neutral","sentiment_score":0.051419421564787626,"num_words":12,"start":49.644997,"end":60.122936},{"sentences":[{"text":"Thank you.","start":60.122936,"end":60.762936,"sentiment":"positive","sentiment_score":0.43122194707393646},{"text":"Bye.","start":60.762936,"end":61.262936,"sentiment":"neutral","sentiment_score":0.32126423716545105},{"text":"Bye.","start":61.882935,"end":62.382935,"sentiment":"neutral","sentiment_score":0.08655500411987305}],"sentiment":"neutral","sentiment_score":0.31756578385829926,"num_words":4,"start":60.122936,"end":62.382935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Yes. Speaking.\n\nChannel 0: Hi, sir. Good morning. Hello?\n\nChannel 1: Hi.\n\nChannel 0: Yeah. This is Abby, sir, from Tax and One in press Brisbane Springfield, Brisbane.\n\nChannel 1: Yep.\n\nChannel 0: I wanted to make sure that this is mister Pierre Hooter\n\nChannel 1: Yes. Yes. It is.\n\nChannel 0: Yes. In Purdon Planning. Correct?\n\nChannel 1: I know. No. I no longer work there.\n\nChannel 0: Oh, alright. Because I have a note here, sir, that we've spoken with you in the past that you are\n\nChannel 1: Yes.\n\nChannel 0: coming up for an IT review towards the middle of this year. So\n\nChannel 1: Alright.\n\nChannel 0: that's why\n\nChannel 1: Yes.\n\nChannel 0: we wanted\n\nChannel 1: Yeah.\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: No. I've left Purdon, so I'm not sure who the best contact is there. But on the website, there is a general number on the website.\n\nChannel 0: Alright. You mean your current company or the previous company?\n\nChannel 1: No. It's for the previous company, Purdon. Yeah.\n\nChannel 0: Okay. The third one. But right now, you're in a different company\n\nChannel 1: That's right.\n\nChannel 0: already. Okay. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: No problem, sir. I thank you so much for your time. Alright? Take\n\nChannel 1: Thank\n\nChannel 0: care.\n\nChannel 1: you. Thank you.\n\nChannel 0: Thank\n\nChannel 1: Bye.\n\nChannel 0: you. Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.04486151784658432},{"text":"Yes.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.059493403881788254},{"text":"Speaking.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.06558824330568314}],"sentiment":"neutral","sentiment_score":0.05664772167801857,"channel":1,"num_words":3,"start":0.48,"end":1.46},{"sentences":[{"text":"Hi, sir.","start":2.6399999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.25489342212677},{"text":"Good morning.","start":3.1999998,"end":3.86,"sentiment":"positive","sentiment_score":0.44326019287109375},{"text":"Hello?","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.23233020305633545}],"sentiment":"neutral","sentiment_score":0.3257274866104126,"channel":0,"num_words":5,"start":2.6399999,"end":4.98},{"sentences":[{"text":"Hi.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.11692509055137634}],"sentiment":"neutral","sentiment_score":0.11692509055137634,"channel":1,"num_words":1,"start":4.64,"end":5.14},{"sentences":[{"text":"Yeah.","start":6.24,"end":6.64,"sentiment":"neutral","sentiment_score":0.09579059481620789},{"text":"This is Abby, sir, from Tax and One in press Brisbane Springfield, Brisbane.","start":6.64,"end":11.219999,"sentiment":"neutral","sentiment_score":0.07449699307863529}],"sentiment":"neutral","sentiment_score":0.07601796463131905,"channel":0,"num_words":14,"start":6.24,"end":11.219999},{"sentences":[{"text":"Yep.","start":11.599999,"end":12.099999,"sentiment":"neutral","sentiment_score":0.0463724359869957}],"sentiment":"neutral","sentiment_score":0.0463724359869957,"channel":1,"num_words":1,"start":11.599999,"end":12.099999},{"sentences":[{"text":"I wanted to make sure that this is mister Pierre Hooter","start":11.84,"end":15.575001,"sentiment":"neutral","sentiment_score":0.02802132408727299}],"sentiment":"neutral","sentiment_score":0.02802132408727299,"channel":0,"num_words":11,"start":11.84,"end":15.575001},{"sentences":[{"text":"Yes.","start":16.045,"end":16.365,"sentiment":"neutral","sentiment_score":0.04162271320819855},{"text":"Yes.","start":16.365,"end":16.605,"sentiment":"neutral","sentiment_score":0.04961243271827698},{"text":"It is.","start":16.605,"end":17.265,"sentiment":"neutral","sentiment_score":0.04429272934794426}],"sentiment":"neutral","sentiment_score":0.04495515115559101,"channel":1,"num_words":4,"start":16.045,"end":17.265},{"sentences":[{"text":"Yes.","start":17.075,"end":17.555,"sentiment":"neutral","sentiment_score":0.02011353150010109},{"text":"In Purdon Planning.","start":17.715,"end":19.015,"sentiment":"neutral","sentiment_score":0.0017190920189023018},{"text":"Correct?","start":19.315,"end":19.815,"sentiment":"neutral","sentiment_score":-0.002771215047687292}],"sentiment":"neutral","sentiment_score":0.004499918501824141,"channel":0,"num_words":5,"start":17.075,"end":19.815},{"sentences":[{"text":"I know.","start":20.045,"end":20.445,"sentiment":"neutral","sentiment_score":-0.04588652774691582},{"text":"No.","start":20.445,"end":20.685001,"sentiment":"neutral","sentiment_score":-0.1747446358203888},{"text":"I no longer work there.","start":20.685001,"end":22.145,"sentiment":"neutral","sentiment_score":-0.17534002661705017}],"sentiment":"neutral","sentiment_score":-0.1429022280499339,"channel":1,"num_words":8,"start":20.045,"end":22.145},{"sentences":[{"text":"Oh, alright.","start":23.154999,"end":23.955,"sentiment":"neutral","sentiment_score":-0.017387431813403964},{"text":"Because I have a note here, sir, that we've spoken with you in the past that you are","start":23.955,"end":28.9,"sentiment":"neutral","sentiment_score":0.00924850513951646}],"sentiment":"neutral","sentiment_score":0.006584911444224417,"channel":0,"num_words":20,"start":23.154999,"end":28.9},{"sentences":[{"text":"Yes.","start":28.845001,"end":29.345001,"sentiment":"neutral","sentiment_score":0.009472761303186417}],"sentiment":"neutral","sentiment_score":0.009472761303186417,"channel":1,"num_words":1,"start":28.845001,"end":29.345001},{"sentences":[{"text":"coming up for an IT review towards the middle of this year.","start":28.9,"end":33.239998,"sentiment":"neutral","sentiment_score":-0.015334751456975937},{"text":"So","start":33.78,"end":34.1,"sentiment":"neutral","sentiment_score":0.008648499846458435}],"sentiment":"neutral","sentiment_score":-0.01348988597209637,"channel":0,"num_words":13,"start":28.9,"end":34.1},{"sentences":[{"text":"Alright.","start":33.99,"end":34.39,"sentiment":"neutral","sentiment_score":0.014017640613019466}],"sentiment":"neutral","sentiment_score":0.014017640613019466,"channel":1,"num_words":1,"start":33.99,"end":34.39},{"sentences":[{"text":"that's why","start":34.1,"end":34.5,"sentiment":"neutral","sentiment_score":0.011469850316643715}],"sentiment":"neutral","sentiment_score":0.011469850316643715,"channel":0,"num_words":2,"start":34.1,"end":34.5},{"sentences":[{"text":"Yes.","start":34.39,"end":34.89,"sentiment":"neutral","sentiment_score":0.017220504581928253}],"sentiment":"neutral","sentiment_score":0.017220504581928253,"channel":1,"num_words":1,"start":34.39,"end":34.89},{"sentences":[{"text":"we wanted","start":34.5,"end":35.08,"sentiment":"neutral","sentiment_score":0.007038954645395279}],"sentiment":"neutral","sentiment_score":0.007038954645395279,"channel":0,"num_words":2,"start":34.5,"end":35.08},{"sentences":[{"text":"Yeah.","start":35.43,"end":35.75,"sentiment":"neutral","sentiment_score":0.001448250375688076}],"sentiment":"neutral","sentiment_score":0.001448250375688076,"channel":1,"num_words":1,"start":35.43,"end":35.75},{"sentences":[{"text":"yeah.","start":35.7,"end":35.94,"sentiment":"neutral","sentiment_score":0.000052259769290685654}],"sentiment":"neutral","sentiment_score":0.000052259769290685654,"channel":0,"num_words":1,"start":35.7,"end":35.94},{"sentences":[{"text":"Yeah.","start":35.75,"end":35.99,"sentiment":"neutral","sentiment_score":-0.0011679730378091335}],"sentiment":"neutral","sentiment_score":-0.0011679730378091335,"channel":1,"num_words":1,"start":35.75,"end":35.99},{"sentences":[{"text":"Yeah.","start":35.94,"end":36.44,"sentiment":"neutral","sentiment_score":-0.012814775109291077}],"sentiment":"neutral","sentiment_score":-0.012814775109291077,"channel":0,"num_words":1,"start":35.94,"end":36.44},{"sentences":[{"text":"No.","start":35.99,"end":36.31,"sentiment":"neutral","sentiment_score":-0.08651021122932434},{"text":"I've left Purdon, so I'm not sure who the best contact is there.","start":36.31,"end":40.23,"sentiment":"neutral","sentiment_score":-0.09811236136234723},{"text":"But on the website, there is a general number on the website.","start":40.23,"end":43.53,"sentiment":"neutral","sentiment_score":-0.03094875781486432}],"sentiment":"neutral","sentiment_score":-0.06666753856608501,"channel":1,"num_words":26,"start":35.99,"end":43.53},{"sentences":[{"text":"Alright.","start":45.355,"end":45.855,"sentiment":"neutral","sentiment_score":-0.0014961527194827795},{"text":"You mean your current company or the previous company?","start":46.475,"end":49.214996,"sentiment":"neutral","sentiment_score":-0.014244282618165016}],"sentiment":"neutral","sentiment_score":-0.012969469628296792,"channel":0,"num_words":10,"start":45.355,"end":49.214996},{"sentences":[{"text":"No.","start":49.405,"end":49.644997,"sentiment":"neutral","sentiment_score":-0.05943964049220085},{"text":"It's for the previous company, Purdon.","start":49.644997,"end":51.425,"sentiment":"neutral","sentiment_score":-0.04908983657757441},{"text":"Yeah.","start":51.485,"end":51.985,"sentiment":"neutral","sentiment_score":-0.02254067361354828}],"sentiment":"neutral","sentiment_score":-0.04706491669639945,"channel":1,"num_words":8,"start":49.405,"end":51.985},{"sentences":[{"text":"Okay.","start":51.995,"end":52.394997,"sentiment":"neutral","sentiment_score":-0.021628519520163536},{"text":"The third one.","start":52.394997,"end":53.195,"sentiment":"neutral","sentiment_score":-0.025598370159665745},{"text":"But right now, you're in a different company","start":53.195,"end":55.58294,"sentiment":"neutral","sentiment_score":-0.03703101631253958}],"sentiment":"neutral","sentiment_score":-0.03288931337495645,"channel":0,"num_words":12,"start":51.995,"end":55.58294},{"sentences":[{"text":"That's right.","start":55.322937,"end":56.062935,"sentiment":"neutral","sentiment_score":-0.017300530336797237}],"sentiment":"neutral","sentiment_score":-0.017300530336797237,"channel":1,"num_words":2,"start":55.322937,"end":56.062935},{"sentences":[{"text":"already.","start":55.58294,"end":56.06294,"sentiment":"neutral","sentiment_score":-0.016289182007312775},{"text":"Okay.","start":56.06294,"end":56.38294,"sentiment":"neutral","sentiment_score":0.02091110497713089},{"text":"Okay.","start":56.38294,"end":56.782936,"sentiment":"neutral","sentiment_score":0.03491982817649841}],"sentiment":"neutral","sentiment_score":0.013180583715438843,"channel":0,"num_words":3,"start":55.58294,"end":56.782936},{"sentences":[{"text":"Yeah.","start":56.602936,"end":57.102936,"sentiment":"neutral","sentiment_score":0.07155882567167282}],"sentiment":"neutral","sentiment_score":0.07155882567167282,"channel":1,"num_words":1,"start":56.602936,"end":57.102936},{"sentences":[{"text":"No problem, sir.","start":56.782936,"end":57.502937,"sentiment":"neutral","sentiment_score":0.30398458739121753},{"text":"I thank you so much for your time.","start":57.502937,"end":58.782936,"sentiment":"positive","sentiment_score":0.5463732704520226},{"text":"Alright?","start":58.782936,"end":59.282936,"sentiment":"positive","sentiment_score":0.360944926738739},{"text":"Take","start":59.342937,"end":59.662937,"sentiment":"positive","sentiment_score":0.3936962485313415}],"sentiment":"positive","sentiment_score":0.4644293154661472,"channel":0,"num_words":13,"start":56.782936,"end":59.662937},{"sentences":[{"text":"Thank","start":59.482937,"end":59.722935,"sentiment":"positive","sentiment_score":0.5207392573356628}],"sentiment":"positive","sentiment_score":0.5207392573356628,"channel":1,"num_words":1,"start":59.482937,"end":59.722935},{"sentences":[{"text":"care.","start":59.662937,"end":60.162937,"sentiment":"positive","sentiment_score":0.4990999698638916}],"sentiment":"positive","sentiment_score":0.4990999698638916,"channel":0,"num_words":1,"start":59.662937,"end":60.162937},{"sentences":[{"text":"you.","start":59.722935,"end":60.122936,"sentiment":"positive","sentiment_score":0.3764157295227051},{"text":"Thank you.","start":60.122936,"end":60.762936,"sentiment":"positive","sentiment_score":0.43122194707393646}],"sentiment":"positive","sentiment_score":0.4129532078901927,"channel":1,"num_words":3,"start":59.722935,"end":60.762936},{"sentences":[{"text":"Thank","start":60.54294,"end":60.862938,"sentiment":"positive","sentiment_score":0.36105960607528687}],"sentiment":"positive","sentiment_score":0.36105960607528687,"channel":0,"num_words":1,"start":60.54294,"end":60.862938},{"sentences":[{"text":"Bye.","start":60.762936,"end":61.262936,"sentiment":"neutral","sentiment_score":0.32126423716545105}],"sentiment":"neutral","sentiment_score":0.32126423716545105,"channel":1,"num_words":1,"start":60.762936,"end":61.262936},{"sentences":[{"text":"you.","start":60.862938,"end":61.102936,"sentiment":"neutral","sentiment_score":0.2799694836139679},{"text":"Bye bye.","start":61.102936,"end":61.842937,"sentiment":"neutral","sentiment_score":0.16645559668540955}],"sentiment":"neutral","sentiment_score":0.204293558994929,"channel":0,"num_words":3,"start":60.862938,"end":61.842937},{"sentences":[{"text":"Bye.","start":61.882935,"end":62.382935,"sentiment":"neutral","sentiment_score":0.08655500411987305}],"sentiment":"neutral","sentiment_score":0.08655500411987305,"channel":1,"num_words":1,"start":61.882935,"end":62.382935}]},"summary":{"result":"success","short":"Abby from Tax and One in Brisbane is calling Mr. Pierre Hooter to confirm his employment at a previous company, Purdon Planning. She asks for the best contact for Mr. Hooter and confirms his employment at a different company. They exchange pleasantries and end the call."},"intents":{"segments":[{"text":"This is Abby, sir, from Tax and One in press Brisbane Springfield, Brisbane. Yep. I wanted to make sure that this is mister Pierre Hooter Yes.","start_word":10,"end_word":35,"intents":[{"intent":"Confirm identity","confidence_score":0.43015283}]},{"text":"I wanted to make sure that this is mister Pierre Hooter Yes.","start_word":24,"end_word":35,"intents":[{"intent":"Verify identity","confidence_score":0.014533506}]},{"text":"coming up for an IT review towards the middle of this year. So Alright.","start_word":73,"end_word":86,"intents":[{"intent":"Inquire about it review","confidence_score":0.00784731}]},{"text":"I've left Purdon, so I'm not sure who the best contact is there. But on the website, there is a general number on the website. Alright.","start_word":97,"end_word":122,"intents":[{"intent":"Provide contact information","confidence_score":0.1945525}]},{"text":"I thank you so much for your time. Alright? Take Thank care.","start_word":161,"end_word":172,"intents":[{"intent":"Express gratitude","confidence_score":0.33092123}]}]},"sentiments":{"segments":[{"text":"Hello. Yes. Speaking. Hi, sir.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.14947623014450073},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4400097727775574},{"text":"Hello? Hi. Yeah. This is Abby, sir, from Tax and One in press Brisbane Springfield, Brisbane. Yep. I wanted to make sure that this is mister Pierre Hooter Yes. Yes. It is. Yes. In Purdon Planning. Correct? I know. No. I no longer work there. Oh, alright. Because I have a note here, sir, that we've spoken with you in the past that you are Yes. coming up for an IT review towards the middle of this year. So Alright. that's why Yes. we wanted Yeah. yeah. Yeah. Yeah. No. I've left Purdon, so I'm not sure who the best contact is there. But on the website, there is a general number on the website. Alright. You mean your current company or the previous company? No. It's for the previous company, Purdon. Yeah. Okay. The third one. But right now, you're in a different company That's right. already. Okay. Okay. Yeah. No problem, sir.","start_word":7,"end_word":160,"sentiment":"neutral","sentiment_score":-0.0011005268897861242},{"text":"I thank you so much for your time. Alright? Take Thank care. you. Thank you.","start_word":161,"end_word":175,"sentiment":"positive","sentiment_score":0.4746929407119751},{"text":"Thank Bye. you. Bye bye. Bye.","start_word":176,"end_word":181,"sentiment":"neutral","sentiment_score":0.2183098942041397}],"average":{"sentiment":"neutral","sentiment_score":0.05538920953240193}}}}