{"metadata":{"transaction_key":"deprecated","request_id":"019eba7f-efa2-79f2-8fce-47ebebcaead1","sha256":"0bccd86ab61564689f817252a91077cf6e935f0a70f4a3ea67633d65b2f80fca","created":"2026-06-12T06:23:28.534Z","duration":77.54394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":254,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":296,"output_tokens":296},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":296,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Ertow tech support. How can I assist you today? Yeah. It's in Arita, India. Okay. Yeah. Actually, since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest, yeah, you contact Airtel India directly because they are the one who have your account. We are a different company. Mhmm. Yeah. Yeah. They are different reseller of Airtel, and we're not connected. Okay. You're welcome. Bye. Have a great day.","confidence":0.99902344,"words":[{"word":"hello","start":0.39999998,"end":0.79999995,"confidence":0.98291016,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1001490131020546},{"word":"good","start":0.79999995,"end":1.12,"confidence":0.9951172,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.30392393469810486},{"word":"afternoon","start":1.12,"end":1.62,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.23344630002975464},{"word":"this","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.1778564304113388},{"word":"is","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18028612434864044},{"word":"maureen","start":2.08,"end":2.58,"confidence":0.9628906,"punctuated_word":"Maureen","sentiment":"neutral","sentiment_score":0.2548733949661255},{"word":"from","start":2.6399999,"end":3.04,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1836644858121872},{"word":"ertow","start":3.04,"end":3.4399998,"confidence":0.2718506,"punctuated_word":"Ertow","sentiment":"neutral","sentiment_score":0.1949661672115326},{"word":"tech","start":3.4399998,"end":3.76,"confidence":0.875,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.28746339678764343},{"word":"support","start":3.76,"end":4.26,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.23342618346214297},{"word":"how","start":5.12,"end":5.3599997,"confidence":0.99609375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.15407103300094604},{"word":"can","start":5.3599997,"end":5.52,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.09898735582828522},{"word":"i","start":5.52,"end":5.6,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08728339523077011},{"word":"assist","start":5.6,"end":6.0,"confidence":0.99902344,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.1045130416750908},{"word":"you","start":6.0,"end":6.08,"confidence":0.95703125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10494350641965866},{"word":"today","start":6.08,"end":6.58,"confidence":0.84814453,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.076136015355587},{"word":"yeah","start":24.145,"end":24.385,"confidence":0.95703125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.015904514119029045},{"word":"it's","start":24.385,"end":24.705,"confidence":0.98168945,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.02134018763899803},{"word":"in","start":24.705,"end":25.025,"confidence":0.97802734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01665753498673439},{"word":"arita","start":25.025,"end":25.425,"confidence":0.76208496,"punctuated_word":"Arita,","sentiment":"neutral","sentiment_score":-0.008649220690131187},{"word":"india","start":25.425,"end":25.925,"confidence":0.9946289,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.005780767649412155},{"word":"okay","start":27.87,"end":28.37,"confidence":0.85009766,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.031429797410964966},{"word":"yeah","start":38.99,"end":39.49,"confidence":0.89575195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11353735625743866},{"word":"actually","start":40.03,"end":40.53,"confidence":0.921875,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.2246197760105133},{"word":"since","start":40.67,"end":40.99,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.3084328770637512},{"word":"we","start":40.99,"end":41.23,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.230080246925354},{"word":"are","start":41.23,"end":41.47,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.22087684273719788},{"word":"airtel","start":41.47,"end":41.95,"confidence":0.9996745,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.25819626450538635},{"word":"australia","start":41.95,"end":42.45,"confidence":0.9785156,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.2466178983449936},{"word":"we","start":43.125,"end":43.285,"confidence":0.97998047,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.32320842146873474},{"word":"only","start":43.285,"end":43.684998,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.2929641306400299},{"word":"service","start":43.684998,"end":44.184998,"confidence":0.99316406,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.23042720556259155},{"word":"australian","start":44.245,"end":44.745,"confidence":0.99902344,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.28258761763572693},{"word":"phone","start":44.804996,"end":45.045,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.29984042048454285},{"word":"numbers","start":45.045,"end":45.545,"confidence":0.99316406,"punctuated_word":"numbers.","sentiment":"neutral","sentiment_score":-0.2765328288078308},{"word":"unfortunately","start":46.004997,"end":46.504997,"confidence":0.9995117,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.5764094591140747},{"word":"we","start":46.964996,"end":47.125,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.6373469233512878},{"word":"are","start":47.125,"end":47.364998,"confidence":0.99902344,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.6120392680168152},{"word":"unable","start":47.364998,"end":47.765,"confidence":1.0,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.6433073282241821},{"word":"to","start":47.765,"end":48.085,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6533307433128357},{"word":"resolve","start":48.085,"end":48.484997,"confidence":1.0,"punctuated_word":"resolve","sentiment":"negative","sentiment_score":-0.6397364139556885},{"word":"this","start":48.484997,"end":48.725,"confidence":1.0,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5433086156845093},{"word":"issue","start":48.725,"end":49.045,"confidence":1.0,"punctuated_word":"issue","sentiment":"negative","sentiment_score":-0.36746007204055786},{"word":"for","start":49.045,"end":49.204998,"confidence":1.0,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.48027533292770386},{"word":"you","start":49.204998,"end":49.704998,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4807896018028259},{"word":"as","start":49.765,"end":50.085,"confidence":0.94921875,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.4818472862243652},{"word":"we","start":50.085,"end":50.245,"confidence":1.0,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.4181459248065949},{"word":"are","start":50.245,"end":50.405,"confidence":0.99902344,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.41702374815940857},{"word":"not","start":50.405,"end":50.725,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4466175436973572},{"word":"affiliated","start":50.725,"end":51.225,"confidence":1.0,"punctuated_word":"affiliated","sentiment":"negative","sentiment_score":-0.3812367618083954},{"word":"with","start":51.284996,"end":51.524998,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.4759660065174103},{"word":"airtel","start":51.524998,"end":51.925,"confidence":1.0,"punctuated_word":"Airtel","sentiment":"negative","sentiment_score":-0.4089066982269287},{"word":"india","start":51.925,"end":52.425,"confidence":0.9885254,"punctuated_word":"India.","sentiment":"negative","sentiment_score":-0.4260890781879425},{"word":"so","start":53.925,"end":54.245,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0903620347380638},{"word":"i","start":54.245,"end":54.484997,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09549601376056673},{"word":"suggest","start":54.484997,"end":54.984997,"confidence":0.9477539,"punctuated_word":"suggest,","sentiment":"neutral","sentiment_score":-0.09043172746896744},{"word":"yeah","start":55.125,"end":55.364998,"confidence":0.99853516,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.08129200339317322},{"word":"you","start":55.364998,"end":55.604996,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08284185826778412},{"word":"contact","start":55.604996,"end":56.104996,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.0998542457818985},{"word":"airtel","start":56.164997,"end":56.565,"confidence":1.0,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.08075551688671112},{"word":"india","start":56.565,"end":56.805,"confidence":0.99902344,"punctuated_word":"India","sentiment":"neutral","sentiment_score":-0.10470017790794373},{"word":"directly","start":56.805,"end":57.305,"confidence":1.0,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.11698751896619795},{"word":"because","start":57.79,"end":58.030003,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.08539899438619614},{"word":"they","start":58.030003,"end":58.11,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.07020214200019836},{"word":"are","start":58.11,"end":58.350002,"confidence":0.5961914,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0900207906961441},{"word":"the","start":58.350002,"end":58.43,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07793993502855301},{"word":"one","start":58.43,"end":58.75,"confidence":0.984375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.07600116729736328},{"word":"who","start":58.75,"end":58.83,"confidence":0.9941406,"punctuated_word":"who","sentiment":"neutral","sentiment_score":-0.0780525952577591},{"word":"have","start":58.83,"end":58.99,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07638714462518692},{"word":"your","start":58.99,"end":59.31,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.08672910183668137},{"word":"account","start":59.31,"end":59.81,"confidence":0.9812012,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.1007038801908493},{"word":"we","start":60.43,"end":60.670002,"confidence":0.8989258,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.15270820260047913},{"word":"are","start":60.670002,"end":60.83,"confidence":0.9770508,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.15183743834495544},{"word":"a","start":60.83,"end":60.99,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13651680946350098},{"word":"different","start":60.99,"end":61.31,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.15017902851104736},{"word":"company","start":61.31,"end":61.81,"confidence":1.0,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.16044732928276062},{"word":"mhmm","start":64.43,"end":64.93,"confidence":0.9310303,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0759013295173645},{"word":"yeah","start":67.31,"end":67.81,"confidence":0.8522949,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03410506621003151},{"word":"yeah","start":68.35,"end":68.75,"confidence":0.9970703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06152024865150452},{"word":"they","start":68.75,"end":69.15,"confidence":0.9658203,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.10003914684057236},{"word":"are","start":69.15,"end":69.65,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.10523973405361176},{"word":"different","start":69.71,"end":70.21,"confidence":0.8730469,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.10051503032445908},{"word":"reseller","start":70.270004,"end":70.770004,"confidence":0.99902344,"punctuated_word":"reseller","sentiment":"neutral","sentiment_score":-0.1156325340270996},{"word":"of","start":70.83,"end":71.07,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.12420681118965148},{"word":"airtel","start":71.07,"end":71.57,"confidence":0.9523926,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":-0.09175824373960496},{"word":"and","start":72.28888,"end":72.448875,"confidence":0.9951172,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07544879615306854},{"word":"we're","start":72.448875,"end":72.60888,"confidence":0.99902344,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.07733979821205139},{"word":"not","start":72.60888,"end":72.92888,"confidence":0.95703125,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.037141237407922745},{"word":"connected","start":72.92888,"end":73.42888,"confidence":1.0,"punctuated_word":"connected.","sentiment":"neutral","sentiment_score":-0.06340644508600235},{"word":"okay","start":74.84888,"end":75.34888,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.15472042560577393},{"word":"you're","start":75.48888,"end":75.728874,"confidence":0.90600586,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.2851353585720062},{"word":"welcome","start":75.728874,"end":76.228874,"confidence":0.9995117,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.3611268997192383},{"word":"bye","start":76.28888,"end":76.40388,"confidence":0.9995117,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2849774956703186},{"word":"have","start":76.40388,"end":76.518875,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.483482301235199},{"word":"a","start":76.518875,"end":76.768875,"confidence":0.9760742,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5201399922370911},{"word":"great","start":76.768875,"end":77.088875,"confidence":0.99902344,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5440753698348999},{"word":"day","start":77.088875,"end":77.54394,"confidence":0.99902344,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.32162705063819885}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Ertow tech support. How can I assist you today? Yeah.\n\nIt's in Arita, India. Okay. Yeah. Actually, since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.\n\nSo I suggest, yeah, you contact Airtel India directly because they are the one who have your account. We are a different company. Mhmm. Yeah. Yeah.\n\nThey are different reseller of Airtel, and we're not connected. Okay. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.1001490131020546},{"text":"Good afternoon.","start":0.79999995,"end":1.62,"sentiment":"neutral","sentiment_score":0.26868511736392975},{"text":"This is Maureen from Ertow tech support.","start":1.68,"end":4.26,"sentiment":"neutral","sentiment_score":0.21607659757137299},{"text":"How can I assist you today?","start":5.12,"end":6.58,"sentiment":"neutral","sentiment_score":0.10432239125172298},{"text":"Yeah.","start":24.145,"end":24.385,"sentiment":"neutral","sentiment_score":-0.015904514119029045}],"sentiment":"neutral","sentiment_score":0.16235795671887257,"num_words":17,"start":0.39999998,"end":24.385},{"sentences":[{"text":"It's in Arita, India.","start":24.385,"end":25.925,"sentiment":"neutral","sentiment_score":-0.013106927741318941},{"text":"Okay.","start":27.87,"end":28.37,"sentiment":"neutral","sentiment_score":-0.031429797410964966},{"text":"Yeah.","start":38.99,"end":39.49,"sentiment":"neutral","sentiment_score":-0.11353735625743866},{"text":"Actually, since we are Airtel Australia, we only service Australian phone numbers.","start":40.03,"end":45.545,"sentiment":"neutral","sentiment_score":-0.26619871084888774},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":46.004997,"end":52.425,"sentiment":"negative","sentiment_score":-0.504990933669938}],"sentiment":"negative","sentiment_score":-0.3467115611355338,"num_words":36,"start":24.385,"end":52.425},{"sentences":[{"text":"So I suggest, yeah, you contact Airtel India directly because they are the one who have your account.","start":53.925,"end":59.81,"sentiment":"neutral","sentiment_score":-0.08800871380501324},{"text":"We are a different company.","start":60.43,"end":61.81,"sentiment":"neutral","sentiment_score":-0.1503377616405487},{"text":"Mhmm.","start":64.43,"end":64.93,"sentiment":"neutral","sentiment_score":-0.0759013295173645},{"text":"Yeah.","start":67.31,"end":67.81,"sentiment":"neutral","sentiment_score":-0.03410506621003151},{"text":"Yeah.","start":68.35,"end":68.75,"sentiment":"neutral","sentiment_score":-0.06152024865150452}],"sentiment":"neutral","sentiment_score":-0.0964373961950724,"num_words":26,"start":53.925,"end":68.75},{"sentences":[{"text":"They are different reseller of Airtel, and we're not connected.","start":68.75,"end":73.42888,"sentiment":"neutral","sentiment_score":-0.08907277770340442},{"text":"Okay.","start":74.84888,"end":75.34888,"sentiment":"neutral","sentiment_score":0.15472042560577393},{"text":"You're welcome.","start":75.48888,"end":76.228874,"sentiment":"neutral","sentiment_score":0.32313112914562225},{"text":"Bye.","start":76.28888,"end":76.40388,"sentiment":"neutral","sentiment_score":0.2849774956703186},{"text":"Have a great day.","start":76.40388,"end":77.54394,"sentiment":"positive","sentiment_score":0.4673311784863472}],"sentiment":"neutral","sentiment_score":0.11469761758214897,"num_words":18,"start":68.75,"end":77.54394}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. It's Amit. Hi. It's it's Amit here. I'm calling from Australia. My mom's Indian number has a adult number, and it's having a data roaming plan activated for international, but it's not working in Australia. I'm just wondering. Yes. It's in India. But I've purchased a roaming plan, international roaming plan, which is valid for Australia, and it's activated, but still network nothing is coming up. Oh, Okay. Okay. So you don't have any contact number for them for them also. Right? Okay. No worries. Thank you. Bye.","confidence":0.9951172,"words":[{"word":"yeah","start":5.12,"end":5.44,"confidence":0.83447266,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13842272758483887},{"word":"hi","start":5.44,"end":5.68,"confidence":0.9658203,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11016664654016496},{"word":"it's","start":5.68,"end":5.8399997,"confidence":0.98706055,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.11888261884450912},{"word":"amit","start":5.8399997,"end":6.3399997,"confidence":0.85913086,"punctuated_word":"Amit.","sentiment":"neutral","sentiment_score":0.09798436611890791},{"word":"hi","start":6.64,"end":7.12,"confidence":0.9650879,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0222682673484087},{"word":"it's","start":7.12,"end":7.62,"confidence":0.9321289,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.021983515471220016},{"word":"it's","start":7.68,"end":7.9199996,"confidence":0.9277344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.026022210717201233},{"word":"amit","start":7.9199996,"end":8.32,"confidence":0.9716797,"punctuated_word":"Amit","sentiment":"neutral","sentiment_score":0.026369813829660416},{"word":"here","start":8.32,"end":8.82,"confidence":0.99902344,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.0359608456492424},{"word":"i'm","start":9.44,"end":9.599999,"confidence":0.80249023,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.011152129620313644},{"word":"calling","start":9.599999,"end":9.84,"confidence":0.9921875,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.00043836701661348343},{"word":"from","start":9.84,"end":10.08,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.002031208947300911},{"word":"australia","start":10.08,"end":10.58,"confidence":0.99609375,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.0041234735399484634},{"word":"my","start":10.8,"end":11.3,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.050773922353982925},{"word":"mom's","start":11.5199995,"end":12.0199995,"confidence":0.98950195,"punctuated_word":"mom's","sentiment":"neutral","sentiment_score":-0.05175007879734039},{"word":"indian","start":12.4,"end":12.88,"confidence":0.99609375,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.06022746115922928},{"word":"number","start":12.88,"end":13.38,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.05453807860612869},{"word":"has","start":13.599999,"end":14.099999,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.0546269565820694},{"word":"a","start":14.655,"end":14.735001,"confidence":0.90771484,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03438685089349747},{"word":"adult","start":14.735001,"end":15.235001,"confidence":0.38305664,"punctuated_word":"adult","sentiment":"neutral","sentiment_score":-0.030331458896398544},{"word":"number","start":15.295,"end":15.775,"confidence":0.84106445,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.039589740335941315},{"word":"and","start":15.775,"end":16.275,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03917810693383217},{"word":"it's","start":16.815,"end":17.315,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06430807709693909},{"word":"having","start":17.375,"end":17.875,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.06010435149073601},{"word":"a","start":18.575,"end":18.735,"confidence":0.7607422,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.057381317019462585},{"word":"data","start":18.735,"end":18.975,"confidence":0.8100586,"punctuated_word":"data","sentiment":"neutral","sentiment_score":-0.0735522210597992},{"word":"roaming","start":18.975,"end":19.455,"confidence":1.0,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":-0.04961948096752167},{"word":"plan","start":19.455,"end":19.855,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.08022069185972214},{"word":"activated","start":19.855,"end":20.355,"confidence":0.9980469,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":-0.03969230130314827},{"word":"for","start":20.494999,"end":20.735,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06309449672698975},{"word":"international","start":20.735,"end":21.235,"confidence":0.9472656,"punctuated_word":"international,","sentiment":"neutral","sentiment_score":-0.0526537150144577},{"word":"but","start":21.295,"end":21.615,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07052100449800491},{"word":"it's","start":21.615,"end":21.775,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.18673501908779144},{"word":"not","start":21.775,"end":22.015,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22037401795387268},{"word":"working","start":22.015,"end":22.515,"confidence":0.99609375,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.210435688495636},{"word":"in","start":22.735,"end":22.975,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.25092968344688416},{"word":"australia","start":22.975,"end":23.475,"confidence":0.9909668,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.21669311821460724},{"word":"i'm","start":23.695,"end":23.855,"confidence":0.92749023,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08978259563446045},{"word":"just","start":23.855,"end":24.015,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.058407850563526154},{"word":"wondering","start":24.015,"end":24.515,"confidence":0.30151367,"punctuated_word":"wondering.","sentiment":"neutral","sentiment_score":-0.05255990847945213},{"word":"yes","start":26.814999,"end":27.135,"confidence":0.96069336,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.008294644765555859},{"word":"it's","start":27.135,"end":27.375,"confidence":0.7192383,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.00665102107450366},{"word":"in","start":27.375,"end":27.535,"confidence":0.9633789,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.003839820623397827},{"word":"india","start":27.535,"end":27.855,"confidence":0.76000977,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":0.0035964306443929672},{"word":"but","start":27.855,"end":28.095001,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.02295012399554253},{"word":"i've","start":28.095001,"end":28.415,"confidence":0.82958984,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.0648382231593132},{"word":"purchased","start":28.415,"end":28.915,"confidence":0.9970703,"punctuated_word":"purchased","sentiment":"neutral","sentiment_score":-0.05426282808184624},{"word":"a","start":29.055,"end":29.49,"confidence":0.5566406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05952230840921402},{"word":"roaming","start":29.81,"end":30.13,"confidence":0.89501953,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":-0.026940377429127693},{"word":"plan","start":30.13,"end":30.529999,"confidence":0.8161621,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":-0.03196278214454651},{"word":"international","start":30.529999,"end":31.029999,"confidence":0.3959961,"punctuated_word":"international","sentiment":"neutral","sentiment_score":-0.05725701153278351},{"word":"roaming","start":31.17,"end":31.41,"confidence":0.99609375,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":-0.023336423560976986},{"word":"plan","start":31.41,"end":31.65,"confidence":0.9367676,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":-0.024136804044246674},{"word":"which","start":31.65,"end":31.89,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.000707041472196579},{"word":"is","start":31.89,"end":32.05,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.009023569524288176},{"word":"valid","start":32.05,"end":32.37,"confidence":0.9970703,"punctuated_word":"valid","sentiment":"neutral","sentiment_score":0.01952221244573593},{"word":"for","start":32.37,"end":32.61,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02980712428689003},{"word":"australia","start":32.61,"end":33.11,"confidence":0.7919922,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.02293414995074272},{"word":"and","start":33.41,"end":33.65,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05019237473607063},{"word":"it's","start":33.65,"end":34.05,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.06919673085212708},{"word":"activated","start":34.05,"end":34.55,"confidence":0.72387695,"punctuated_word":"activated,","sentiment":"neutral","sentiment_score":-0.039024174213409424},{"word":"but","start":35.41,"end":35.73,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.09054505825042725},{"word":"still","start":35.73,"end":36.23,"confidence":0.9370117,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.22022201120853424},{"word":"network","start":36.45,"end":36.690002,"confidence":0.6738281,"punctuated_word":"network","sentiment":"negative","sentiment_score":-0.4089086949825287},{"word":"nothing","start":36.93,"end":37.329998,"confidence":0.99902344,"punctuated_word":"nothing","sentiment":"negative","sentiment_score":-0.414581298828125},{"word":"is","start":37.329998,"end":37.489998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.32530051469802856},{"word":"coming","start":37.489998,"end":37.809998,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.2832779586315155},{"word":"up","start":37.809998,"end":38.309998,"confidence":0.99853516,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.21558690071105957},{"word":"oh","start":53.905,"end":54.405,"confidence":0.81689453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.10967416316270828},{"word":"okay","start":63.23,"end":63.55,"confidence":0.9916992,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05556955188512802},{"word":"okay","start":63.55,"end":63.87,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04783204197883606},{"word":"so","start":63.87,"end":64.11,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0557621531188488},{"word":"you","start":64.11,"end":64.35,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06161952391266823},{"word":"don't","start":64.35,"end":64.59,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.07460446655750275},{"word":"have","start":64.59,"end":64.75,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.10515225678682329},{"word":"any","start":64.75,"end":65.07,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.09029987454414368},{"word":"contact","start":65.07,"end":65.47,"confidence":0.99609375,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.11477788537740707},{"word":"number","start":65.47,"end":65.79,"confidence":0.99609375,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.07837474346160889},{"word":"for","start":65.79,"end":66.03,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10753986984491348},{"word":"them","start":66.03,"end":66.509995,"confidence":0.7919922,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.10197743028402328},{"word":"for","start":66.509995,"end":66.83,"confidence":0.98291016,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09722886234521866},{"word":"them","start":66.83,"end":67.07,"confidence":0.99902344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.0937517061829567},{"word":"also","start":67.07,"end":67.39,"confidence":0.9790039,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":-0.09302054345607758},{"word":"right","start":67.39,"end":67.89,"confidence":0.99609375,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.035884156823158264},{"word":"okay","start":72.548935,"end":72.868935,"confidence":0.8918457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03953557834029198},{"word":"no","start":72.868935,"end":73.188934,"confidence":0.9921875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.07048612087965012},{"word":"worries","start":73.188934,"end":73.688934,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.01397089660167694},{"word":"thank","start":74.06894,"end":74.38894,"confidence":0.97998047,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1858004927635193},{"word":"you","start":74.38894,"end":74.88894,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.13901303708553314},{"word":"bye","start":75.98894,"end":76.48894,"confidence":0.81933594,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.25926870107650757}],"paragraphs":{"transcript":"\nYeah. Hi. It's Amit. Hi. It's it's Amit here.\n\nI'm calling from Australia. My mom's Indian number has a adult number, and it's having a data roaming plan activated for international, but it's not working in Australia. I'm just wondering. Yes. It's in India.\n\nBut I've purchased a roaming plan, international roaming plan, which is valid for Australia, and it's activated, but still network nothing is coming up. Oh, Okay. Okay. So you don't have any contact number for them for them also. Right?\n\nOkay. No worries. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":0.13842272758483887},{"text":"Hi.","start":5.44,"end":5.68,"sentiment":"neutral","sentiment_score":0.11016664654016496},{"text":"It's Amit.","start":5.68,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.10843349248170853},{"text":"Hi.","start":6.64,"end":7.12,"sentiment":"neutral","sentiment_score":0.0222682673484087},{"text":"It's it's Amit here.","start":7.12,"end":8.82,"sentiment":"neutral","sentiment_score":0.027584096416831017}],"sentiment":"neutral","sentiment_score":0.06645122356712818,"num_words":9,"start":5.12,"end":8.82},{"sentences":[{"text":"I'm calling from Australia.","start":9.44,"end":10.58,"sentiment":"neutral","sentiment_score":-0.004217111272737384},{"text":"My mom's Indian number has a adult number, and it's having a data roaming plan activated for international, but it's not working in Australia.","start":10.8,"end":23.475,"sentiment":"neutral","sentiment_score":-0.08798824328308304},{"text":"I'm just wondering.","start":23.695,"end":24.515,"sentiment":"neutral","sentiment_score":-0.06691678489247958},{"text":"Yes.","start":26.814999,"end":27.135,"sentiment":"neutral","sentiment_score":0.008294644765555859},{"text":"It's in India.","start":27.135,"end":27.855,"sentiment":"neutral","sentiment_score":-0.0022981370178361735}],"sentiment":"neutral","sentiment_score":-0.06651246871000954,"num_words":35,"start":9.44,"end":27.855},{"sentences":[{"text":"But I've purchased a roaming plan, international roaming plan, which is valid for Australia, and it's activated, but still network nothing is coming up.","start":27.855,"end":38.309998,"sentiment":"neutral","sentiment_score":-0.10439712709436814},{"text":"Oh, Okay.","start":53.905,"end":63.55,"sentiment":"neutral","sentiment_score":-0.08262185752391815},{"text":"Okay.","start":63.55,"end":63.87,"sentiment":"neutral","sentiment_score":-0.04783204197883606},{"text":"So you don't have any contact number for them for them also.","start":63.87,"end":67.39,"sentiment":"neutral","sentiment_score":-0.08950910965601604},{"text":"Right?","start":67.39,"end":67.89,"sentiment":"neutral","sentiment_score":-0.035884156823158264}],"sentiment":"neutral","sentiment_score":-0.09571500699967146,"num_words":40,"start":27.855,"end":67.89},{"sentences":[{"text":"Okay.","start":72.548935,"end":72.868935,"sentiment":"neutral","sentiment_score":-0.03953557834029198},{"text":"No worries.","start":72.868935,"end":73.688934,"sentiment":"neutral","sentiment_score":-0.04222850874066353},{"text":"Thank you.","start":74.06894,"end":74.88894,"sentiment":"neutral","sentiment_score":0.16240676492452621},{"text":"Bye.","start":75.98894,"end":76.48894,"sentiment":"neutral","sentiment_score":0.25926870107650757}],"sentiment":"neutral","sentiment_score":0.07668160585065682,"num_words":6,"start":72.548935,"end":76.48894}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertow tech support.\n\nChannel 1: Yeah.\n\nChannel 0: How can\n\nChannel 1: Hi.\n\nChannel 0: I assist\n\nChannel 1: It's Amit.\n\nChannel 0: you today?\n\nChannel 1: Hi. It's it's Amit here. I'm calling from Australia. My mom's Indian number has a adult number, and it's having a data roaming plan activated for international, but it's not working in Australia. I'm just wondering.\n\nChannel 0: Yeah. It's in Arita, India.\n\nChannel 1: Yes. It's in India. But\n\nChannel 0: Okay.\n\nChannel 1: I've purchased a roaming plan, international roaming plan, which is valid for Australia, and it's activated, but still network nothing is coming up.\n\nChannel 0: Yeah. Actually, since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.\n\nChannel 1: Oh,\n\nChannel 0: So I suggest, yeah, you contact Airtel India directly because they are the one who have your account. We are a different company.\n\nChannel 1: Okay. Okay. So you don't\n\nChannel 0: Mhmm.\n\nChannel 1: have any contact number for them for them also.\n\nChannel 0: Yeah.\n\nChannel 1: Right?\n\nChannel 0: Yeah. They are different reseller of Airtel, and we're\n\nChannel 1: Okay.\n\nChannel 0: not\n\nChannel 1: No\n\nChannel 0: connected.\n\nChannel 1: worries. Thank you.\n\nChannel 0: Okay. You're welcome.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.1001490131020546},{"text":"Good afternoon.","start":0.79999995,"end":1.62,"sentiment":"neutral","sentiment_score":0.26868511736392975},{"text":"This is Maureen from Ertow tech support.","start":1.68,"end":4.26,"sentiment":"neutral","sentiment_score":0.21607659757137299}],"sentiment":"neutral","sentiment_score":0.2150055430829525,"channel":0,"num_words":10,"start":0.39999998,"end":4.26},{"sentences":[{"text":"Yeah.","start":5.12,"end":5.44,"sentiment":"neutral","sentiment_score":0.13842272758483887}],"sentiment":"neutral","sentiment_score":0.13842272758483887,"channel":1,"num_words":1,"start":5.12,"end":5.44},{"sentences":[{"text":"How can","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.12652919441461563}],"sentiment":"neutral","sentiment_score":0.12652919441461563,"channel":0,"num_words":2,"start":5.12,"end":5.52},{"sentences":[{"text":"Hi.","start":5.44,"end":5.68,"sentiment":"neutral","sentiment_score":0.11016664654016496}],"sentiment":"neutral","sentiment_score":0.11016664654016496,"channel":1,"num_words":1,"start":5.44,"end":5.68},{"sentences":[{"text":"I assist","start":5.52,"end":6.0,"sentiment":"neutral","sentiment_score":0.09589821845293045}],"sentiment":"neutral","sentiment_score":0.09589821845293045,"channel":0,"num_words":2,"start":5.52,"end":6.0},{"sentences":[{"text":"It's Amit.","start":5.68,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.10843349248170853}],"sentiment":"neutral","sentiment_score":0.10843349248170853,"channel":1,"num_words":2,"start":5.68,"end":6.3399997},{"sentences":[{"text":"you today?","start":6.0,"end":6.58,"sentiment":"neutral","sentiment_score":0.09053976088762283}],"sentiment":"neutral","sentiment_score":0.09053976088762283,"channel":0,"num_words":2,"start":6.0,"end":6.58},{"sentences":[{"text":"Hi.","start":6.64,"end":7.12,"sentiment":"neutral","sentiment_score":0.0222682673484087},{"text":"It's it's Amit here.","start":7.12,"end":8.82,"sentiment":"neutral","sentiment_score":0.027584096416831017},{"text":"I'm calling from Australia.","start":9.44,"end":10.58,"sentiment":"neutral","sentiment_score":-0.004217111272737384},{"text":"My mom's Indian number has a adult number, and it's having a data roaming plan activated for international, but it's not working in Australia.","start":10.8,"end":23.475,"sentiment":"neutral","sentiment_score":-0.08798824328308304},{"text":"I'm just wondering.","start":23.695,"end":24.515,"sentiment":"neutral","sentiment_score":-0.06691678489247958}],"sentiment":"neutral","sentiment_score":-0.06102033293185135,"channel":1,"num_words":36,"start":6.64,"end":24.515},{"sentences":[{"text":"Yeah.","start":24.145,"end":24.385,"sentiment":"neutral","sentiment_score":-0.015904514119029045},{"text":"It's in Arita, India.","start":24.385,"end":25.925,"sentiment":"neutral","sentiment_score":-0.013106927741318941}],"sentiment":"neutral","sentiment_score":-0.013666445016860962,"channel":0,"num_words":5,"start":24.145,"end":25.925},{"sentences":[{"text":"Yes.","start":26.814999,"end":27.135,"sentiment":"neutral","sentiment_score":0.008294644765555859},{"text":"It's in India.","start":27.135,"end":27.855,"sentiment":"neutral","sentiment_score":-0.0022981370178361735},{"text":"But","start":27.855,"end":28.095001,"sentiment":"neutral","sentiment_score":-0.02295012399554253}],"sentiment":"neutral","sentiment_score":-0.004309978056699039,"channel":1,"num_words":5,"start":26.814999,"end":28.095001},{"sentences":[{"text":"Okay.","start":27.87,"end":28.37,"sentiment":"neutral","sentiment_score":-0.031429797410964966}],"sentiment":"neutral","sentiment_score":-0.031429797410964966,"channel":0,"num_words":1,"start":27.87,"end":28.37},{"sentences":[{"text":"I've purchased a roaming plan, international roaming plan, which is valid for Australia, and it's activated, but still network nothing is coming up.","start":28.095001,"end":38.309998,"sentiment":"neutral","sentiment_score":-0.10793830114214317}],"sentiment":"neutral","sentiment_score":-0.10793830114214317,"channel":1,"num_words":23,"start":28.095001,"end":38.309998},{"sentences":[{"text":"Yeah.","start":38.99,"end":39.49,"sentiment":"neutral","sentiment_score":-0.11353735625743866},{"text":"Actually, since we are Airtel Australia, we only service Australian phone numbers.","start":40.03,"end":45.545,"sentiment":"neutral","sentiment_score":-0.26619871084888774},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":46.004997,"end":52.425,"sentiment":"negative","sentiment_score":-0.504990933669938}],"sentiment":"negative","sentiment_score":-0.3999276997581605,"channel":0,"num_words":31,"start":38.99,"end":52.425},{"sentences":[{"text":"Oh,","start":53.905,"end":54.405,"sentiment":"neutral","sentiment_score":-0.10967416316270828}],"sentiment":"neutral","sentiment_score":-0.10967416316270828,"channel":1,"num_words":1,"start":53.905,"end":54.405},{"sentences":[{"text":"So I suggest, yeah, you contact Airtel India directly because they are the one who have your account.","start":53.925,"end":59.81,"sentiment":"neutral","sentiment_score":-0.08800871380501324},{"text":"We are a different company.","start":60.43,"end":61.81,"sentiment":"neutral","sentiment_score":-0.1503377616405487}],"sentiment":"neutral","sentiment_score":-0.10155850681273834,"channel":0,"num_words":23,"start":53.925,"end":61.81},{"sentences":[{"text":"Okay.","start":63.23,"end":63.55,"sentiment":"neutral","sentiment_score":-0.05556955188512802},{"text":"Okay.","start":63.55,"end":63.87,"sentiment":"neutral","sentiment_score":-0.04783204197883606},{"text":"So you don't","start":63.87,"end":64.59,"sentiment":"neutral","sentiment_score":-0.06399538119633992}],"sentiment":"neutral","sentiment_score":-0.05907754749059677,"channel":1,"num_words":5,"start":63.23,"end":64.59},{"sentences":[{"text":"Mhmm.","start":64.43,"end":64.93,"sentiment":"neutral","sentiment_score":-0.0759013295173645}],"sentiment":"neutral","sentiment_score":-0.0759013295173645,"channel":0,"num_words":1,"start":64.43,"end":64.93},{"sentences":[{"text":"have any contact number for them for them also.","start":64.59,"end":67.39,"sentiment":"neutral","sentiment_score":-0.0980136858092414}],"sentiment":"neutral","sentiment_score":-0.0980136858092414,"channel":1,"num_words":9,"start":64.59,"end":67.39},{"sentences":[{"text":"Yeah.","start":67.31,"end":67.81,"sentiment":"neutral","sentiment_score":-0.03410506621003151}],"sentiment":"neutral","sentiment_score":-0.03410506621003151,"channel":0,"num_words":1,"start":67.31,"end":67.81},{"sentences":[{"text":"Right?","start":67.39,"end":67.89,"sentiment":"neutral","sentiment_score":-0.035884156823158264}],"sentiment":"neutral","sentiment_score":-0.035884156823158264,"channel":1,"num_words":1,"start":67.39,"end":67.89},{"sentences":[{"text":"Yeah.","start":68.35,"end":68.75,"sentiment":"neutral","sentiment_score":-0.06152024865150452},{"text":"They are different reseller of Airtel, and we're","start":68.75,"end":72.60888,"sentiment":"neutral","sentiment_score":-0.0987725118175149}],"sentiment":"neutral","sentiment_score":-0.09463337146573597,"channel":0,"num_words":9,"start":68.35,"end":72.60888},{"sentences":[{"text":"Okay.","start":72.548935,"end":72.868935,"sentiment":"neutral","sentiment_score":-0.03953557834029198}],"sentiment":"neutral","sentiment_score":-0.03953557834029198,"channel":1,"num_words":1,"start":72.548935,"end":72.868935},{"sentences":[{"text":"not","start":72.60888,"end":72.92888,"sentiment":"neutral","sentiment_score":-0.037141237407922745}],"sentiment":"neutral","sentiment_score":-0.037141237407922745,"channel":0,"num_words":1,"start":72.60888,"end":72.92888},{"sentences":[{"text":"No","start":72.868935,"end":73.188934,"sentiment":"neutral","sentiment_score":-0.07048612087965012}],"sentiment":"neutral","sentiment_score":-0.07048612087965012,"channel":1,"num_words":1,"start":72.868935,"end":73.188934},{"sentences":[{"text":"connected.","start":72.92888,"end":73.42888,"sentiment":"neutral","sentiment_score":-0.06340644508600235}],"sentiment":"neutral","sentiment_score":-0.06340644508600235,"channel":0,"num_words":1,"start":72.92888,"end":73.42888},{"sentences":[{"text":"worries.","start":73.188934,"end":73.688934,"sentiment":"neutral","sentiment_score":-0.01397089660167694},{"text":"Thank you.","start":74.06894,"end":74.88894,"sentiment":"neutral","sentiment_score":0.16240676492452621}],"sentiment":"neutral","sentiment_score":0.1036142110824585,"channel":1,"num_words":3,"start":73.188934,"end":74.88894},{"sentences":[{"text":"Okay.","start":74.84888,"end":75.34888,"sentiment":"neutral","sentiment_score":0.15472042560577393},{"text":"You're welcome.","start":75.48888,"end":76.228874,"sentiment":"neutral","sentiment_score":0.32313112914562225}],"sentiment":"neutral","sentiment_score":0.2669942279656728,"channel":0,"num_words":3,"start":74.84888,"end":76.228874},{"sentences":[{"text":"Bye.","start":75.98894,"end":76.48894,"sentiment":"neutral","sentiment_score":0.25926870107650757}],"sentiment":"neutral","sentiment_score":0.25926870107650757,"channel":1,"num_words":1,"start":75.98894,"end":76.48894},{"sentences":[{"text":"Bye.","start":76.28888,"end":76.40388,"sentiment":"neutral","sentiment_score":0.2849774956703186},{"text":"Have a great day.","start":76.40388,"end":77.54394,"sentiment":"positive","sentiment_score":0.4673311784863472}],"sentiment":"positive","sentiment_score":0.4308604419231415,"channel":0,"num_words":5,"start":76.28888,"end":77.54394}]},"summary":{"result":"success","short":"A representative from Er reminded the customer, Amit, that his international roaming plan is activated in Australia but not in India. The representative suggests that Amit contact Airtel India directly as they are the ones who have his account and they are different companies. The call ends with the representative thanking Amit and saying goodbye."},"intents":{"segments":[{"text":"I've purchased a roaming plan, international roaming plan, which is valid for Australia, and it's activated, but still network nothing is coming up. Yeah.","start_word":67,"end_word":90,"intents":[{"intent":"Help with roaming plan","confidence_score":0.010703461}]},{"text":"Actually, since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":91,"end_word":120,"intents":[{"intent":"Reschedule issue","confidence_score":0.0012074171}]},{"text":"Oh, So I suggest, yeah, you contact Airtel India directly because they are the one who have your account. We are a different company. Okay.","start_word":121,"end_word":145,"intents":[{"intent":"Contact airtel india","confidence_score":0.79461277}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Ertow tech support. How Yeah. can Hi. I assist It's Amit. you today? Hi. It's it's Amit here. I'm calling from Australia. My mom's Indian number has a adult number, and it's having a data roaming plan activated for international, but it's not working in Australia. I'm just wondering. Yeah. It's in Arita, India. Yes. It's in India. But Okay. I've purchased a roaming plan, international roaming plan, which is valid for Australia, and it's activated, but still network nothing is coming up. Yeah. Actually, since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":102,"sentiment":"neutral","sentiment_score":-0.03372112289071083},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":103,"end_word":120,"sentiment":"negative","sentiment_score":-0.5065704584121704},{"text":"Oh, So I suggest, yeah, you contact Airtel India directly because they are the one who have your account. We are a different company. Okay. Okay. So you don't Mhmm. have any contact number for them for them also. Yeah. Right? Yeah. They are different reseller of Airtel, and we're Okay. not No connected. worries. Thank you. Okay. You're welcome. Bye. Bye.","start_word":121,"end_word":182,"sentiment":"neutral","sentiment_score":-0.02897157333791256},{"text":"Have a great day.","start_word":183,"end_word":186,"sentiment":"positive","sentiment_score":0.50545334815979}],"average":{"sentiment":"neutral","sentiment_score":-0.056395724013045025}}}}