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The agent, Andrew, apologizes for calling on the wrong number and clarifies that the clinic is a clinic. The conversation ends with the agent politely apologizing again and thanking the customer."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon. Wolcott Clinic.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.34442734718322754},{"text":"How can I help? Oh, yes. Hi. This is Andrew, and I was trying to get a hold of Yoon Choi. Sorry. I'm not getting you. Oh, Hi. yeah. Is this Can no.","start_word":4,"end_word":36,"sentiment":"neutral","sentiment_score":-0.015663258731365204},{"text":"You have called on the wrong number.","start_word":37,"end_word":43,"sentiment":"negative","sentiment_score":-0.5319856405258179},{"text":"Yoon? Oh, isn't this race for 2030 that I'm calling? You have called in the Wolcott Clinic. This is a clinic. Oh, I'm sorry then. I'm No. well, It's you have alright.","start_word":44,"end_word":75,"sentiment":"neutral","sentiment_score":-0.09384069591760635},{"text":"a great day. Thank you. Thank you.","start_word":76,"end_word":82,"sentiment":"positive","sentiment_score":0.48919132351875305}],"average":{"sentiment":"neutral","sentiment_score":-0.01735990888932172}}}}