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Good afternoon. Peter, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: So what's the reason for the call?\n\nChannel 0: Yeah. Sir, if you can remember, I was able to touch base with you last February. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT.\n\nChannel 1: Yeah. Yeah. Not can I stop you there?\n\nChannel 0: Yeah. Go\n\nChannel 1: It\n\nChannel 0: ahead.\n\nChannel 1: it's\n\nChannel 0: Sorry?\n\nChannel 1: it's not a it's not a meeting that I'm seeking. Thanks for the call.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.04056942835450173}],"sentiment":"neutral","sentiment_score":0.04056942835450173,"channel":1,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"Yeah.","start":4.48,"end":4.72,"sentiment":"neutral","sentiment_score":0.2193291932344437},{"text":"Good afternoon.","start":4.72,"end":5.46,"sentiment":"positive","sentiment_score":0.5400579571723938},{"text":"Peter, it's Ronald from Cloud Solution IT.","start":5.92,"end":10.0199995,"sentiment":"positive","sentiment_score":0.4722771431718554},{"text":"How are you doing today?","start":11.04,"end":12.259999,"sentiment":"positive","sentiment_score":0.4303035020828247}],"sentiment":"positive","sentiment_score":0.4504601746797562,"channel":0,"num_words":15,"start":4.48,"end":12.259999},{"sentences":[{"text":"So what's the reason for the call?","start":14.625,"end":16.485,"sentiment":"neutral","sentiment_score":0.05691345248903547}],"sentiment":"neutral","sentiment_score":0.05691345248903547,"channel":1,"num_words":7,"start":14.625,"end":16.485},{"sentences":[{"text":"Yeah.","start":18.025,"end":18.345001,"sentiment":"neutral","sentiment_score":0.13124707341194153},{"text":"Sir, if you can remember, I was able to touch base with you last February.","start":18.345001,"end":23.325,"sentiment":"neutral","sentiment_score":0.19955332179864246},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":24.185001,"end":34.76,"sentiment":"neutral","sentiment_score":0.1809644224467101},{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":35.62,"end":38.52,"sentiment":"neutral","sentiment_score":0.1490669220685959}],"sentiment":"neutral","sentiment_score":0.17926897221016433,"channel":0,"num_words":53,"start":18.025,"end":38.52},{"sentences":[{"text":"Yeah.","start":38.2,"end":38.6,"sentiment":"neutral","sentiment_score":0.06718015670776367},{"text":"Yeah.","start":38.6,"end":39.1,"sentiment":"neutral","sentiment_score":0.022839181125164032},{"text":"Not can I stop you there?","start":39.96,"end":42.379997,"sentiment":"neutral","sentiment_score":-0.14923210814595222}],"sentiment":"neutral","sentiment_score":-0.1006716638803482,"channel":1,"num_words":8,"start":38.2,"end":42.379997},{"sentences":[{"text":"Yeah.","start":42.508938,"end":42.74894,"sentiment":"neutral","sentiment_score":-0.058202654123306274},{"text":"Go","start":42.74894,"end":42.988937,"sentiment":"neutral","sentiment_score":-0.04426885396242142}],"sentiment":"neutral","sentiment_score":-0.051235754042863846,"channel":0,"num_words":2,"start":42.508938,"end":42.988937},{"sentences":[{"text":"It","start":42.92,"end":43.08,"sentiment":"neutral","sentiment_score":-0.033616576343774796}],"sentiment":"neutral","sentiment_score":-0.033616576343774796,"channel":1,"num_words":1,"start":42.92,"end":43.08},{"sentences":[{"text":"ahead.","start":42.988937,"end":43.38894,"sentiment":"neutral","sentiment_score":-0.04753817617893219}],"sentiment":"neutral","sentiment_score":-0.04753817617893219,"channel":0,"num_words":1,"start":42.988937,"end":43.38894},{"sentences":[{"text":"it's","start":43.16,"end":43.48,"sentiment":"neutral","sentiment_score":-0.1064072847366333}],"sentiment":"neutral","sentiment_score":-0.1064072847366333,"channel":1,"num_words":1,"start":43.16,"end":43.48},{"sentences":[{"text":"Sorry?","start":43.38894,"end":43.88894,"sentiment":"neutral","sentiment_score":-0.1941678822040558}],"sentiment":"neutral","sentiment_score":-0.1941678822040558,"channel":0,"num_words":1,"start":43.38894,"end":43.88894},{"sentences":[{"text":"it's not a it's not a meeting that I'm seeking.","start":43.48,"end":46.588936,"sentiment":"negative","sentiment_score":-0.3356248617172241},{"text":"Thanks for the call.","start":47.848938,"end":48.988937,"sentiment":"positive","sentiment_score":0.42341654747724533}],"sentiment":"neutral","sentiment_score":-0.11875588766166142,"channel":1,"num_words":14,"start":43.48,"end":48.988937}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, greets the customer, Peter, and asks about their reason for the call. He explains that he was able to arrange a meeting with Peter's CTO, Mr. Bajit Singh, to introduce their company and their services last February. However, during the meeting, Ronald tells Peter that it is not a meeting he is seeking and apologizes for the misunderstanding."},"intents":{"segments":[{"text":"Sir, if you can remember, I was able to touch base with you last February. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yeah. Yeah.","start_word":24,"end_word":77,"intents":[{"intent":"Introduce company","confidence_score":0.037128992}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.12994930148124695},{"text":"Good afternoon. Peter, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":2,"end_word":15,"sentiment":"positive","sentiment_score":0.4730349481105805},{"text":"So what's the reason for the call? Yeah. Sir, if you can remember, I was able to touch base with you last February. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. Yeah. Yeah. Not can I stop you there? Yeah. Go It ahead. it's Sorry?","start_word":16,"end_word":89,"sentiment":"neutral","sentiment_score":0.1106976568698883},{"text":"it's not a it's not a meeting that I'm seeking.","start_word":90,"end_word":99,"sentiment":"negative","sentiment_score":-0.3345908522605896},{"text":"Thanks for the call.","start_word":100,"end_word":103,"sentiment":"positive","sentiment_score":0.4418676495552063}],"average":{"sentiment":"neutral","sentiment_score":0.11409061406952103}}}}