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Airtel. Okay. Is it okay if I put you on hold again? Check. Thank you, Paul. Hang on. Hello, miss Sharon? Yes. Thank you for waiting. SMS message I texted to a password. Okay. Wait. Mhmm. Actually, either of the 2. Mhmm. Working number How about charonmangalop@rao.com? Okay. Can we try the password? Actually, Actually, router's interface. IP address router. Mhmm. Search browser, then enter it with the address bar. Let me check. Original price plan, but since discount 15%. Once they receive first bill. Okay. Connected network password. $300 email Supa Network Supa Networks directly contact regarding that. Install equipment. So either paid or unpaid Internet. If ever suspend account Mhmm. Actually, ma'am, BPAY, if prefer bank transfer accounts department via the portal. Mhmm. Contact accounts department provide in details. Mhmm. Receive first bill October coverage. Mhmm. Okay. First time Correct. Every first. Generate system every first week of the month. So first bill is for the month of October bill is covered coverage is October 28 to October 30. Three days November for the month of November, discounted 15% until March. Check bill. Mhmm. Sign up August 20 '6. Sign up date is August 26. System account. Mhmm. M Mhmm. Upfront payment upfront payment, which is coverage is September 27 to October 27. October 27. Upfront check, Colombo. 70.53. Because I'm gonna put the new delivery fee. The standard postage plan 59.45, which is discounted. So September 27 to October 27 cover your upfront payment over the phone Mhmm. August to September free Afront over the phone is September to October. Billing start October 28. Mhmm. Since every first week, we're generating system October 28 to October 31. Account invoice. Discount three days. Three. Abosa. Abosa 128. The '30. Mhmm. That's e. Alisa, October first week October, received invoice for uncovered is October twenty eight to thirty one. Advance invoice. Mhmm. But for the month of November full coverage discount up until mhmm. November up until March 2027, which is five months 15% discount. Mhmm. Technical support book. Received SMS message log message update, and it include office hours support and after hours. If ever SMS. I email. Six to five. Five seven. 9AM to six PM Monday to Friday, office hour. Mhmm. If my technical concern number. I just sent an email again. SMS message Yes. That was bug office hour Actually, most of the time. Mhmm. If ever technical issue or email email. Email moraine@airtow.net dot e u. After hours. You're welcome. But yeah. Okay. Mhmm. Okay. Working Internet. If ever change, log in router router's interface. Default username and password? IP address. It will bring you to a web page as a default username and password. Type settings Wi Fi name, both two point four g and five g password Wi Fi password. Okay. You're welcome. If you run into any issues or have more questions, feel free to give us a call, Paul, anytime. Have a great day, Paul. 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Good morning. This is Maureen from Airtel tech support. Okay. No Okay.\n\nHello, Paul? Upon checking and online point of service, connect router Wi Fi. That's Actually, either of 2Point4GOr5G. Airtel. Okay.\n\nIs it okay if I put you on hold again? Check. Thank you, Paul. Hang on. Hello, miss Sharon?\n\nYes. Thank you for waiting. SMS message I texted to a password. Okay. Wait.\n\nMhmm. Actually, either of the 2. Mhmm. Working number How about charonmangalop@rao.com? Okay.\n\nCan we try the password? Actually, Actually, router's interface. IP address router. Mhmm. Search browser, then enter it with the address bar.\n\nLet me check. Original price plan, but since discount 15%. Once they receive first bill. Okay. Connected network password.\n\n$300 email Supa Network Supa Networks directly contact regarding that. Install equipment. So either paid or unpaid Internet. If ever suspend account Mhmm. Actually, ma'am, BPAY, if prefer bank transfer accounts department via the portal.\n\nMhmm. Contact accounts department provide in details. Mhmm. Receive first bill October coverage. Mhmm.\n\nOkay. First time Correct. Every first. Generate system every first week of the month. So first bill is for the month of October bill is covered coverage is October 28 to October 30.\n\nThree days November for the month of November, discounted 15% until March. Check bill. Mhmm. Sign up August 20 '6. Sign up date is August 26.\n\nSystem account. Mhmm. M Mhmm. Upfront payment upfront payment, which is coverage is September 27 to October 27. October 27.\n\nUpfront check, Colombo. 70.53. Because I'm gonna put the new delivery fee. The standard postage plan 59.45, which is discounted. So September 27 to October 27 cover your upfront payment over the phone Mhmm.\n\nAugust to September free Afront over the phone is September to October. Billing start October 28. Mhmm. Since every first week, we're generating system October 28 to October 31. Account invoice.\n\nDiscount three days. Three. Abosa. Abosa 128. The '30.\n\nMhmm. That's e. Alisa, October first week October, received invoice for uncovered is October twenty eight to thirty one. Advance invoice. Mhmm.\n\nBut for the month of November full coverage discount up until mhmm. November up until March 2027, which is five months 15% discount. Mhmm. Technical support book. Received SMS message log message update, and it include office hours support and after hours.\n\nIf ever SMS. I email. Six to five. Five seven. 9AM to six PM Monday to Friday, office hour.\n\nMhmm. If my technical concern number. I just sent an email again. SMS message Yes. That was bug office hour Actually, most of the time.\n\nMhmm. If ever technical issue or email email. Email moraine@airtow.net dot e u. After hours. You're welcome.\n\nBut yeah. Okay. Mhmm. Okay. Working Internet.\n\nIf ever change, log in router router's interface. Default username and password? IP address. It will bring you to a web page as a default username and password. Type settings Wi Fi name, both two point four g and five g password Wi Fi password.\n\nOkay. You're welcome. If you run into any issues or have more questions, feel free to give us a call, Paul, anytime. Have a great day, Paul. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.13782837986946106},{"text":"Good morning.","start":2.8,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3553552031517029},{"text":"This is Maureen from Airtel tech support.","start":3.4399998,"end":6.18,"sentiment":"neutral","sentiment_score":0.23370742159230368},{"text":"Okay.","start":12.559999,"end":13.059999,"sentiment":"neutral","sentiment_score":0.03218641132116318},{"text":"No Okay.","start":13.2,"end":19.885,"sentiment":"neutral","sentiment_score":-0.015654338989406824}],"sentiment":"neutral","sentiment_score":0.19118219005087247,"num_words":13,"start":2.32,"end":19.885},{"sentences":[{"text":"Hello, Paul?","start":87.409996,"end":88.47,"sentiment":"neutral","sentiment_score":0.03375692665576935},{"text":"Upon checking and online point of service, connect router Wi 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password.","start":256.17,"end":265.315,"sentiment":"neutral","sentiment_score":0.08452186254518372},{"text":"Okay.","start":270.495,"end":270.995,"sentiment":"neutral","sentiment_score":0.013247927650809288},{"text":"Wait.","start":271.055,"end":271.555,"sentiment":"neutral","sentiment_score":-0.016827017068862915}],"sentiment":"neutral","sentiment_score":0.15878477546253375,"num_words":14,"start":252.81,"end":271.555},{"sentences":[{"text":"Mhmm.","start":282.48,"end":282.98,"sentiment":"neutral","sentiment_score":0.009171292185783386},{"text":"Actually, either of the 2.","start":326.165,"end":327.865,"sentiment":"neutral","sentiment_score":-0.012473072297871113},{"text":"Mhmm.","start":328.645,"end":329.145,"sentiment":"neutral","sentiment_score":-0.002726291306316853},{"text":"Working number How about charonmangalop@rao.com?","start":349.015,"end":387.52502,"sentiment":"neutral","sentiment_score":0.044572805613279344},{"text":"Okay.","start":388.14502,"end":388.64502,"sentiment":"neutral","sentiment_score":0.005085103213787079}],"sentiment":"neutral","sentiment_score":0.013232982359253444,"num_words":13,"start":282.48,"end":388.64502},{"sentences":[{"text":"Can we try the password?","start":432.72498,"end":434.82498,"sentiment":"neutral","sentiment_score":-0.016332442313432692},{"text":"Actually, Actually, router's interface.","start":442.245,"end":448.84998,"sentiment":"neutral","sentiment_score":-0.002111260255333036},{"text":"IP address router.","start":454.75,"end":459.965,"sentiment":"neutral","sentiment_score":0.0032797266418735185},{"text":"Mhmm.","start":471.225,"end":471.38498,"sentiment":"neutral","sentiment_score":0.02794836461544037},{"text":"Search browser, then enter it with the address bar.","start":471.38498,"end":476.72998,"sentiment":"neutral","sentiment_score":0.008219566610124376}],"sentiment":"neutral","sentiment_score":0.0009843814292583954,"num_words":22,"start":432.72498,"end":476.72998},{"sentences":[{"text":"Let me check.","start":497.155,"end":498.055,"sentiment":"neutral","sentiment_score":0.013744510089357695},{"text":"Original price plan, but since discount 15%.","start":504.42,"end":511.32,"sentiment":"neutral","sentiment_score":0.020919281723243848},{"text":"Once they receive first bill.","start":513.46,"end":515.72,"sentiment":"neutral","sentiment_score":0.022962144762277602},{"text":"Okay.","start":537.47003,"end":537.97003,"sentiment":"neutral","sentiment_score":0.02613254263997078},{"text":"Connected network password.","start":538.75,"end":541.57,"sentiment":"neutral","sentiment_score":0.01195096472899119}],"sentiment":"neutral","sentiment_score":0.019182350682584864,"num_words":19,"start":497.155,"end":541.57},{"sentences":[{"text":"$300 email Supa Network Supa Networks directly contact regarding that.","start":560.38,"end":574.575,"sentiment":"neutral","sentiment_score":0.027367734350264072},{"text":"Install equipment.","start":591.35004,"end":593.45,"sentiment":"neutral","sentiment_score":0.02279910445213318},{"text":"So either paid or unpaid Internet.","start":594.15,"end":600.115,"sentiment":"neutral","sentiment_score":0.016614513161281746},{"text":"If ever suspend account Mhmm.","start":603.615,"end":626.245,"sentiment":"neutral","sentiment_score":0.0037983767688274384},{"text":"Actually, ma'am, BPAY, if prefer bank transfer accounts department via the portal.","start":687.375,"end":701.49,"sentiment":"neutral","sentiment_score":0.12694214998433986}],"sentiment":"neutral","sentiment_score":0.05603600900088038,"num_words":35,"start":560.38,"end":701.49},{"sentences":[{"text":"Mhmm.","start":716.235,"end":716.635,"sentiment":"neutral","sentiment_score":0.062233224511146545},{"text":"Contact accounts department provide in details.","start":716.635,"end":722.015,"sentiment":"neutral","sentiment_score":0.0577583567549785},{"text":"Mhmm.","start":724.51,"end":724.59,"sentiment":"neutral","sentiment_score":0.10044999420642851},{"text":"Receive first bill October coverage.","start":724.59,"end":729.97003,"sentiment":"neutral","sentiment_score":0.09737136960029602},{"text":"Mhmm.","start":735.95,"end":736.45,"sentiment":"neutral","sentiment_score":0.06597991287708282}],"sentiment":"neutral","sentiment_score":0.07586215143757206,"num_words":14,"start":716.235,"end":736.45},{"sentences":[{"text":"Okay.","start":736.67004,"end":737.17004,"sentiment":"neutral","sentiment_score":0.029021713882684708},{"text":"First time Correct.","start":746.07495,"end":756.41,"sentiment":"neutral","sentiment_score":0.07195323333144188},{"text":"Every first.","start":762.87,"end":763.76996,"sentiment":"neutral","sentiment_score":0.05933111160993576},{"text":"Generate system every first week of the month.","start":766.565,"end":770.185,"sentiment":"neutral","sentiment_score":0.12679580319672823},{"text":"So first bill is for the month of October bill is covered coverage is October 28 to October 30.","start":770.645,"end":783.6001,"sentiment":"neutral","sentiment_score":0.09076103293582012}],"sentiment":"neutral","sentiment_score":0.09401120268034213,"num_words":33,"start":736.67004,"end":783.6001},{"sentences":[{"text":"Three days November for the month of November, discounted 15% until March.","start":785.9,"end":799.905,"sentiment":"neutral","sentiment_score":0.1115307379513979},{"text":"Check bill.","start":804.84503,"end":806.625,"sentiment":"neutral","sentiment_score":0.06639138795435429},{"text":"Mhmm.","start":814.25,"end":814.64996,"sentiment":"neutral","sentiment_score":0.0028038378804922104},{"text":"Sign up August 20 '6.","start":814.64996,"end":816.91,"sentiment":"neutral","sentiment_score":0.009687491692602634},{"text":"Sign up date is August 26.","start":820.395,"end":822.975,"sentiment":"neutral","sentiment_score":0.014373718450466791}],"sentiment":"neutral","sentiment_score":0.061870586091222673,"num_words":26,"start":785.9,"end":822.975},{"sentences":[{"text":"System account.","start":831.755,"end":833.215,"sentiment":"neutral","sentiment_score":0.015871375799179077},{"text":"Mhmm.","start":833.755,"end":834.255,"sentiment":"neutral","sentiment_score":0.012518234550952911},{"text":"M Mhmm.","start":834.43,"end":849.815,"sentiment":"neutral","sentiment_score":0.014128075912594795},{"text":"Upfront payment upfront payment, which is coverage is September 27 to October 27.","start":859.715,"end":869.48,"sentiment":"neutral","sentiment_score":0.01799399735262761},{"text":"October 27.","start":873.54,"end":874.92,"sentiment":"neutral","sentiment_score":0.007459953892976046}],"sentiment":"neutral","sentiment_score":0.016067950567230583,"num_words":20,"start":831.755,"end":874.92},{"sentences":[{"text":"Upfront check, Colombo.","start":880.885,"end":882.585,"sentiment":"neutral","sentiment_score":0.007851905499895414},{"text":"70.53.","start":893.39,"end":895.09,"sentiment":"neutral","sentiment_score":-0.0015273159369826317},{"text":"Because I'm gonna put the new delivery fee.","start":898.19,"end":902.645,"sentiment":"neutral","sentiment_score":-0.09273033495992422},{"text":"The standard postage plan 59.45, which is discounted.","start":903.985,"end":910.885,"sentiment":"neutral","sentiment_score":-0.03596675768494606},{"text":"So September 27 to October 27 cover your upfront payment over the phone Mhmm.","start":911.025,"end":956.005,"sentiment":"neutral","sentiment_score":-0.03138879097865096}],"sentiment":"neutral","sentiment_score":-0.042558571008746236,"num_words":34,"start":880.885,"end":956.005},{"sentences":[{"text":"August to September free Afront over the phone is September to October.","start":957.345,"end":966.885,"sentiment":"neutral","sentiment_score":0.01680499765401085},{"text":"Billing start October 28.","start":968.58,"end":971.4,"sentiment":"neutral","sentiment_score":0.006727713160216808},{"text":"Mhmm.","start":973.3,"end":973.8,"sentiment":"neutral","sentiment_score":-0.003279904369264841},{"text":"Since every first week, we're generating system October 28 to October 31.","start":984.15497,"end":995.39,"sentiment":"neutral","sentiment_score":0.004882764304056764},{"text":"Account invoice.","start":999.61,"end":1005.77,"sentiment":"neutral","sentiment_score":-0.01095860917121172}],"sentiment":"neutral","sentiment_score":0.008450544304064205,"num_words":31,"start":957.345,"end":1005.77},{"sentences":[{"text":"Discount three days.","start":1005.77,"end":1006.83,"sentiment":"neutral","sentiment_score":0.005782021209597588},{"text":"Three.","start":1021.805,"end":1022.305,"sentiment":"neutral","sentiment_score":-0.0051018837839365005},{"text":"Abosa.","start":1030.9,"end":1031.4,"sentiment":"neutral","sentiment_score":-0.022495035082101825},{"text":"Abosa 128.","start":1031.46,"end":1033.0,"sentiment":"neutral","sentiment_score":-0.004727003339212388},{"text":"The '30.","start":1035.7001,"end":1036.36,"sentiment":"neutral","sentiment_score":-0.018156420905143023}],"sentiment":"neutral","sentiment_score":-0.006224189302884042,"num_words":9,"start":1005.77,"end":1036.36},{"sentences":[{"text":"Mhmm.","start":1048.385,"end":1048.885,"sentiment":"neutral","sentiment_score":-0.00913858599960804},{"text":"That's e.","start":1051.76,"end":1052.66,"sentiment":"neutral","sentiment_score":0.0008442507241852582},{"text":"Alisa, October first week October, received invoice for uncovered is October twenty eight to thirty one.","start":1064.285,"end":1075.3251,"sentiment":"neutral","sentiment_score":0.008791964151896536},{"text":"Advance invoice.","start":1075.3251,"end":1076.785,"sentiment":"neutral","sentiment_score":0.047045255079865456},{"text":"Mhmm.","start":1080.35,"end":1080.85,"sentiment":"neutral","sentiment_score":0.0302591510117054}],"sentiment":"neutral","sentiment_score":0.01170777286593379,"num_words":22,"start":1048.385,"end":1080.85},{"sentences":[{"text":"But for the month of November full coverage discount up until mhmm.","start":1082.67,"end":1092.465,"sentiment":"neutral","sentiment_score":0.05834214606632789},{"text":"November up until March 2027, which is five months 15% discount.","start":1095.965,"end":1104.865,"sentiment":"neutral","sentiment_score":0.05598238483071327},{"text":"Mhmm.","start":1120.9,"end":1120.98,"sentiment":"neutral","sentiment_score":0.07584048807621002},{"text":"Technical support 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time.","start":1242.085,"end":1249.145,"sentiment":"neutral","sentiment_score":-0.06327251456677914}],"sentiment":"neutral","sentiment_score":-0.04469719234853983,"num_words":25,"start":1203.06,"end":1249.145},{"sentences":[{"text":"Mhmm.","start":1250.645,"end":1251.145,"sentiment":"neutral","sentiment_score":-0.02234542742371559},{"text":"If ever technical issue or email email.","start":1257.4401,"end":1265.8601,"sentiment":"neutral","sentiment_score":-0.03875153245670455},{"text":"Email moraine@airtow.net dot e u.","start":1266.24,"end":1268.9551,"sentiment":"neutral","sentiment_score":-0.008601326122879982},{"text":"After hours.","start":1276.135,"end":1277.035,"sentiment":"neutral","sentiment_score":-0.0372854508459568},{"text":"You're welcome.","start":1286.5299,"end":1287.4299,"sentiment":"neutral","sentiment_score":-0.009068639948964119}],"sentiment":"neutral","sentiment_score":-0.02525417451911113,"num_words":17,"start":1250.645,"end":1287.4299},{"sentences":[{"text":"But yeah.","start":1287.49,"end":1288.23,"sentiment":"neutral","sentiment_score":-0.03255375847220421},{"text":"Okay.","start":1290.21,"end":1290.71,"sentiment":"neutral","sentiment_score":-0.0033068982884287834},{"text":"Mhmm.","start":1292.13,"end":1292.63,"sentiment":"neutral","sentiment_score":0.0009444877505302428},{"text":"Okay.","start":1308.72,"end":1309.22,"sentiment":"neutral","sentiment_score":-0.004691507667303085},{"text":"Working Internet.","start":1317.36,"end":1318.9,"sentiment":"neutral","sentiment_score":0.035847386345267296}],"sentiment":"neutral","sentiment_score":-0.00006666606558220678,"num_words":7,"start":1287.49,"end":1318.9},{"sentences":[{"text":"If ever change, log in router router's interface.","start":1347.15,"end":1353.755,"sentiment":"neutral","sentiment_score":0.02094199531711638},{"text":"Default username and password?","start":1356.295,"end":1357.915,"sentiment":"neutral","sentiment_score":0.009918506955727935},{"text":"IP address.","start":1363.9751,"end":1364.795,"sentiment":"neutral","sentiment_score":0.01153408270329237},{"text":"It will bring you to a web page as a default username and password.","start":1365.63,"end":1370.85,"sentiment":"neutral","sentiment_score":0.026500662056995288},{"text":"Type settings Wi Fi name, both two point four g and five g password Wi Fi password.","start":1372.27,"end":1386.245,"sentiment":"neutral","sentiment_score":0.027081971330677763}],"sentiment":"neutral","sentiment_score":0.023592909715241858,"num_words":45,"start":1347.15,"end":1386.245},{"sentences":[{"text":"Okay.","start":1388.705,"end":1389.205,"sentiment":"neutral","sentiment_score":0.06671394407749176},{"text":"You're welcome.","start":1390.305,"end":1391.045,"sentiment":"neutral","sentiment_score":0.20646092295646667},{"text":"If you run into any issues or have more questions, feel free to give us a call, Paul, anytime.","start":1391.345,"end":1398.9589,"sentiment":"neutral","sentiment_score":0.1436724443184702},{"text":"Have a great day, Paul.","start":1399.179,"end":1400.3789,"sentiment":"positive","sentiment_score":0.5640372514724732},{"text":"Bye bye.","start":1400.3789,"end":1401.039,"sentiment":"neutral","sentiment_score":-0.028931397944688797}],"sentiment":"neutral","sentiment_score":0.20592192046601196,"num_words":29,"start":1388.705,"end":1401.039}]}}]},{"alternatives":[{"transcript":"Yes. Hi. Morning. Good morning. This is Sharon from Woodenstein two. Router router. Okay. Hello? Yes. Password Wi Fi Yes. Yesterday. I don't know the email. Wi Fi SSID FGNetSlash2Point4G. Airtel2Point4GAirtel5G. Oh, 2Point4Activate 2.4 5? Okay. Password. Sorry? Yes, please. Thank you. 004100015080. Password. IP IP one one nine two dot one six eight dot eight one. First bill is free? For for the first month Yeah. He because he activated Oh, in this so something activated in the sense because he may my my router company. Oh, payment bill So direct debit, you don't have to worry anymore incoming bills. Okay. Yeah. Yeah. Sure. Okay. So billing cycle. So that was last week. So billing every end of the month or Okay. October 28. Okay. So now I'm free, then one month. So now I'm free, then one month. Okay. It's in the screenshot. First one month is free. Sorry. Yes. Sorry? How soon? September 26. So five months 15%. Correct? September '27. Advance payment Yep. Actually, he he I'm going to figure it out. He's going to mind in India a lot lot. Not not confused, honestly. But, anyway. You know? Yeah. Yeah. So now. '19 Okay. Oh, so October? So from October 28 to November 28, first billing cycle. Okay. So three days of pro rata rates. So e annual lump, sir, ID divide divide 30 70 $69 divided by thirty days. Sephote. So something around, like, sorry. If you figure out. So so from from Actually, billing. But anyway, October 20 to October 31 October 28 to November 28. So November one to twenty eight. Is it correct? Mhmm. Yep. Okay. Yep. So so you can mhmm. Okay. Mark. Okay. It's okay. So since Yep. Okay. Email text messages. Yep. 91212466 number or 0403. 004 zero 3. After hours. Okay. So so not go. Okay. I think Maureen. Sorry. Yeah. Early sorry. Early I think 07:00. Oh, actually technical support. I'll see see Maureen. Maureen. Oh, yeah. But anyway okay. Yep. Yep. Okay. Okay. Okay. Same. Yeah, sir. Thank you, sir. Yeah. Sure. Okay. MaramingSalaamat Moreen. Okay. Yeah. Sure. Yeah. Sure. Okay. Maureen. Okay. Sorry. 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Hi. Morning. Good morning. This is Sharon from Woodenstein two.\n\nRouter router. Okay. Hello? Yes. Password Wi Fi Yes.\n\nYesterday. I don't know the email. Wi Fi SSID FGNetSlash2Point4G. Airtel2Point4GAirtel5G. Oh, 2Point4Activate 2.4 5?\n\nOkay. Password. Sorry? Yes, please. Thank you.\n\n004100015080. Password. IP IP one one nine two dot one six eight dot eight one. First bill is free? For for the first month Yeah.\n\nHe because he activated Oh, in this so something activated in the sense because he may my my router company. Oh, payment bill So direct debit, you don't have to worry anymore incoming bills. Okay. Yeah. Yeah.\n\nSure. Okay. So billing cycle. So that was last week. So billing every end of the month or Okay.\n\nOctober 28. Okay. So now I'm free, then one month. So now I'm free, then one month. Okay.\n\nIt's in the screenshot. First one month is free. Sorry. Yes. Sorry?\n\nHow soon? September 26. So five months 15%. Correct? September '27.\n\nAdvance payment Yep. Actually, he he I'm going to figure it out. He's going to mind in India a lot lot. Not not confused, honestly. But, anyway.\n\nYou know? Yeah. Yeah. So now. '19 Okay.\n\nOh, so October? So from October 28 to November 28, first billing cycle. Okay. So three days of pro rata rates. So e annual lump, sir, ID divide divide 30 70 $69 divided by thirty days.\n\nSephote. So something around, like, sorry. If you figure out. So so from from Actually, billing. But anyway, October 20 to October 31 October 28 to November 28.\n\nSo November one to twenty eight. Is it correct? Mhmm. Yep. Okay.\n\nYep. So so you can mhmm. Okay. Mark. Okay.\n\nIt's okay. So since Yep. Okay. Email text messages. Yep.\n\n91212466 number or 0403. 004 zero 3. After hours. Okay. So so not go.\n\nOkay. I think Maureen. Sorry. Yeah. Early sorry.\n\nEarly I think 07:00. Oh, actually technical support. I'll see see Maureen. Maureen. Oh, yeah.\n\nBut anyway okay. Yep. Yep. Okay. Okay.\n\nOkay. Same. Yeah, sir. Thank you, sir. Yeah.\n\nSure. Okay. MaramingSalaamat Moreen. Okay. Yeah.\n\nSure. Yeah. Sure. Okay. Maureen.\n\nOkay. Sorry. 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bills.","start":610.83,"end":710.88995,"sentiment":"neutral","sentiment_score":0.13706391038639204},{"text":"Okay.","start":718.55,"end":719.05,"sentiment":"neutral","sentiment_score":0.06753554940223694},{"text":"Yeah.","start":719.50995,"end":719.925,"sentiment":"neutral","sentiment_score":0.07292516529560089},{"text":"Yeah.","start":721.365,"end":721.605,"sentiment":"neutral","sentiment_score":0.05796264857053757}],"sentiment":"neutral","sentiment_score":0.06693423448784931,"num_words":37,"start":574.82,"end":721.605},{"sentences":[{"text":"Sure.","start":721.605,"end":722.105,"sentiment":"neutral","sentiment_score":0.12888139486312866},{"text":"Okay.","start":722.805,"end":723.305,"sentiment":"neutral","sentiment_score":0.10605581104755402},{"text":"So billing cycle.","start":748.995,"end":750.935,"sentiment":"neutral","sentiment_score":0.029684733599424362},{"text":"So that was last week.","start":752.755,"end":754.135,"sentiment":"neutral","sentiment_score":0.04442401006817818},{"text":"So billing every end of the month or Okay.","start":757.635,"end":785.075,"sentiment":"neutral","sentiment_score":0.08151977674828635}],"sentiment":"neutral","sentiment_score":0.06735733935707494,"num_words":19,"start":721.605,"end":785.075},{"sentences":[{"text":"October 28.","start":785.075,"end":786.45496,"sentiment":"neutral","sentiment_score":0.04606357589364052},{"text":"Okay.","start":797.24,"end":797.74,"sentiment":"neutral","sentiment_score":0.12982064485549927},{"text":"So now I'm free, then one month.","start":798.04004,"end":800.46,"sentiment":"neutral","sentiment_score":0.09196043546710696},{"text":"So now I'm free, then one month.","start":800.76,"end":802.7,"sentiment":"neutral","sentiment_score":0.13702837909970964},{"text":"Okay.","start":806.275,"end":806.59503,"sentiment":"neutral","sentiment_score":0.10168617963790894}],"sentiment":"neutral","sentiment_score":0.10703087101380031,"num_words":18,"start":785.075,"end":806.59503},{"sentences":[{"text":"It's in the screenshot.","start":806.59503,"end":807.97504,"sentiment":"neutral","sentiment_score":0.08686095662415028},{"text":"First one month is free.","start":809.315,"end":811.09503,"sentiment":"neutral","sentiment_score":0.12135762870311737},{"text":"Sorry.","start":813.23505,"end":813.73505,"sentiment":"neutral","sentiment_score":-0.02261912263929844},{"text":"Yes.","start":814.91504,"end":815.41504,"sentiment":"neutral","sentiment_score":0.02508179098367691},{"text":"Sorry?","start":816.24,"end":816.74,"sentiment":"neutral","sentiment_score":-0.007175378501415253}],"sentiment":"neutral","sentiment_score":0.07912660498792927,"num_words":12,"start":806.59503,"end":816.74},{"sentences":[{"text":"How soon?","start":843.7,"end":844.44,"sentiment":"neutral","sentiment_score":0.010468673426657915},{"text":"September 26.","start":845.78,"end":847.22,"sentiment":"neutral","sentiment_score":0.013626626692712307},{"text":"So five months 15%.","start":847.22003,"end":855.08,"sentiment":"neutral","sentiment_score":0.031893543899059296},{"text":"Correct?","start":855.38,"end":855.88,"sentiment":"neutral","sentiment_score":0.0525384321808815},{"text":"September '27.","start":863.035,"end":871.375,"sentiment":"neutral","sentiment_score":0.007321442011743784}],"sentiment":"neutral","sentiment_score":0.022086008367213337,"num_words":11,"start":843.7,"end":871.375},{"sentences":[{"text":"Advance payment Yep.","start":876.32,"end":910.45996,"sentiment":"neutral","sentiment_score":0.007121860360105832},{"text":"Actually, he he I'm going to figure it out.","start":913.315,"end":919.315,"sentiment":"neutral","sentiment_score":-0.20104607774151695},{"text":"He's going to mind in India a lot lot.","start":919.315,"end":920.995,"sentiment":"neutral","sentiment_score":-0.19743670026461282},{"text":"Not not confused, honestly.","start":920.995,"end":922.53503,"sentiment":"neutral","sentiment_score":-0.14346828497946262},{"text":"But, anyway.","start":922.995,"end":923.735,"sentiment":"neutral","sentiment_score":-0.0630606859922409}],"sentiment":"neutral","sentiment_score":-0.15796199751396975,"num_words":27,"start":876.32,"end":923.735},{"sentences":[{"text":"You know?","start":937.875,"end":949.255,"sentiment":"neutral","sentiment_score":-0.03928149491548538},{"text":"Yeah.","start":952.94995,"end":953.18994,"sentiment":"neutral","sentiment_score":0.004978027194738388},{"text":"Yeah.","start":953.18994,"end":953.43,"sentiment":"neutral","sentiment_score":0.005894701927900314},{"text":"So now.","start":953.43,"end":953.91,"sentiment":"neutral","sentiment_score":0.0033202264457941055},{"text":"'19 Okay.","start":953.91,"end":954.81,"sentiment":"neutral","sentiment_score":0.0041802473133429885}],"sentiment":"neutral","sentiment_score":-0.006586164148757234,"num_words":8,"start":937.875,"end":954.81},{"sentences":[{"text":"Oh, so October?","start":972.575,"end":973.635,"sentiment":"neutral","sentiment_score":-0.006563566625118256},{"text":"So from October 28 to November 28, first billing cycle.","start":974.895,"end":979.955,"sentiment":"neutral","sentiment_score":0.00999775305390358},{"text":"Okay.","start":1005.90497,"end":1006.40497,"sentiment":"neutral","sentiment_score":0.005879713222384453},{"text":"So three days of pro rata rates.","start":1006.70496,"end":1008.805,"sentiment":"neutral","sentiment_score":0.01902322391314166},{"text":"So e annual lump, sir, ID divide divide 30 70 $69 divided by thirty days.","start":1010.57,"end":1021.47,"sentiment":"neutral","sentiment_score":0.011549173419674237}],"sentiment":"neutral","sentiment_score":0.010904630904810296,"num_words":36,"start":972.575,"end":1021.47},{"sentences":[{"text":"Sephote.","start":1022.095,"end":1022.595,"sentiment":"neutral","sentiment_score":-0.017007138580083847},{"text":"So something around, like, sorry.","start":1025.135,"end":1029.795,"sentiment":"neutral","sentiment_score":-0.08426382094621658},{"text":"If you figure out.","start":1029.935,"end":1031.075,"sentiment":"neutral","sentiment_score":-0.11278807744383812},{"text":"So so from from Actually, billing.","start":1034.4299,"end":1039.6499,"sentiment":"neutral","sentiment_score":-0.0125422195220987},{"text":"But anyway, October 20 to October 31 October 28 to November 28.","start":1046.4299,"end":1056.475,"sentiment":"neutral","sentiment_score":-0.00015298890260358652}],"sentiment":"neutral","sentiment_score":-0.03452027632322695,"num_words":28,"start":1022.095,"end":1056.475},{"sentences":[{"text":"So November one to twenty eight.","start":1056.475,"end":1060.795,"sentiment":"neutral","sentiment_score":0.011795855360105634},{"text":"Is it correct?","start":1060.795,"end":1061.615,"sentiment":"neutral","sentiment_score":0.015725114693244297},{"text":"Mhmm.","start":1069.8501,"end":1070.3501,"sentiment":"neutral","sentiment_score":0.008715689182281494},{"text":"Yep.","start":1075.635,"end":1076.135,"sentiment":"neutral","sentiment_score":0.03732655569911003},{"text":"Okay.","start":1081.0751,"end":1081.5751,"sentiment":"neutral","sentiment_score":0.03825505077838898}],"sentiment":"neutral","sentiment_score":0.016853980991678934,"num_words":12,"start":1056.475,"end":1081.5751},{"sentences":[{"text":"Yep.","start":1087.555,"end":1088.055,"sentiment":"neutral","sentiment_score":0.07005506753921509},{"text":"So so you can mhmm.","start":1088.1951,"end":1099.892,"sentiment":"neutral","sentiment_score":0.051891105622053145},{"text":"Okay.","start":1103.125,"end":1103.365,"sentiment":"neutral","sentiment_score":0.08695962280035019},{"text":"Mark.","start":1103.365,"end":1103.865,"sentiment":"neutral","sentiment_score":0.09596014022827148},{"text":"Okay.","start":1105.365,"end":1105.865,"sentiment":"neutral","sentiment_score":0.18372447788715365}],"sentiment":"neutral","sentiment_score":0.07735053739613956,"num_words":9,"start":1087.555,"end":1105.865},{"sentences":[{"text":"It's okay.","start":1106.405,"end":1107.225,"sentiment":"neutral","sentiment_score":0.21256381273269653},{"text":"So since Yep.","start":1108.085,"end":1166.965,"sentiment":"neutral","sentiment_score":0.08343953980753821},{"text":"Okay.","start":1189.095,"end":1189.595,"sentiment":"neutral","sentiment_score":0.009453782811760902},{"text":"Email text messages.","start":1199.4149,"end":1202.7949,"sentiment":"neutral","sentiment_score":-0.004072133141259353},{"text":"Yep.","start":1267.46,"end":1267.96,"sentiment":"neutral","sentiment_score":-0.0016977222403511405}],"sentiment":"neutral","sentiment_score":0.06709859060356393,"num_words":10,"start":1106.405,"end":1267.96},{"sentences":[{"text":"91212466 number or 0403.","start":1269.3,"end":1275.32,"sentiment":"neutral","sentiment_score":-0.012146011227741838},{"text":"004 zero 3.","start":1275.38,"end":1277.6849,"sentiment":"neutral","sentiment_score":-0.024492984637618065},{"text":"After hours.","start":1277.6849,"end":1278.4049,"sentiment":"neutral","sentiment_score":-0.03865968436002731},{"text":"Okay.","start":1278.4049,"end":1278.725,"sentiment":"neutral","sentiment_score":-0.0432031974196434},{"text":"So so not go.","start":1278.725,"end":1281.445,"sentiment":"neutral","sentiment_score":-0.08576872013509274}],"sentiment":"neutral","sentiment_score":-0.04183288896456361,"num_words":14,"start":1269.3,"end":1281.445},{"sentences":[{"text":"Okay.","start":1281.445,"end":1281.945,"sentiment":"neutral","sentiment_score":-0.03790441155433655},{"text":"I think Maureen.","start":1282.1649,"end":1285.1449,"sentiment":"neutral","sentiment_score":-0.04615206768115362},{"text":"Sorry.","start":1286.245,"end":1286.6449,"sentiment":"neutral","sentiment_score":-0.10475880652666092},{"text":"Yeah.","start":1286.6449,"end":1286.885,"sentiment":"neutral","sentiment_score":-0.0100385881960392},{"text":"Early sorry.","start":1286.885,"end":1288.245,"sentiment":"neutral","sentiment_score":-0.028389137238264084}],"sentiment":"neutral","sentiment_score":-0.04349203547462821,"num_words":8,"start":1281.445,"end":1288.245},{"sentences":[{"text":"Early I think 07:00.","start":1288.245,"end":1290.6649,"sentiment":"neutral","sentiment_score":-0.04203471727669239},{"text":"Oh, actually technical support.","start":1306.235,"end":1310.875,"sentiment":"neutral","sentiment_score":-0.005652673775330186},{"text":"I'll see see Maureen.","start":1310.875,"end":1312.255,"sentiment":"neutral","sentiment_score":0.006617753300815821},{"text":"Maureen.","start":1312.3151,"end":1312.8151,"sentiment":"neutral","sentiment_score":0.003345261327922344},{"text":"Oh, yeah.","start":1314.7151,"end":1315.115,"sentiment":"neutral","sentiment_score":0.02049235161393881}],"sentiment":"neutral","sentiment_score":-0.007996572429935138,"num_words":15,"start":1288.245,"end":1315.115},{"sentences":[{"text":"But anyway okay.","start":1315.115,"end":1317.775,"sentiment":"neutral","sentiment_score":0.03860216587781906},{"text":"Yep.","start":1352.8099,"end":1353.3099,"sentiment":"neutral","sentiment_score":0.03443963825702667},{"text":"Yep.","start":1354.49,"end":1354.99,"sentiment":"neutral","sentiment_score":0.018059737980365753},{"text":"Okay.","start":1380.13,"end":1380.53,"sentiment":"neutral","sentiment_score":0.011142875999212263},{"text":"Okay.","start":1380.53,"end":1380.85,"sentiment":"neutral","sentiment_score":0.01898128166794777}],"sentiment":"neutral","sentiment_score":0.028347147362572805,"num_words":7,"start":1315.115,"end":1380.85},{"sentences":[{"text":"Okay.","start":1380.85,"end":1381.0901,"sentiment":"neutral","sentiment_score":0.029311947524547577},{"text":"Same.","start":1381.0901,"end":1381.5901,"sentiment":"neutral","sentiment_score":0.030776314437389377},{"text":"Yeah, sir.","start":1384.05,"end":1384.79,"sentiment":"neutral","sentiment_score":0.04271946661174297},{"text":"Thank you, sir.","start":1385.73,"end":1386.63,"sentiment":"neutral","sentiment_score":0.12830629448095957},{"text":"Yeah.","start":1387.01,"end":1387.3301,"sentiment":"neutral","sentiment_score":0.09001384675502777}],"sentiment":"neutral","sentiment_score":0.07755749067291617,"num_words":8,"start":1380.85,"end":1387.3301},{"sentences":[{"text":"Sure.","start":1387.3301,"end":1387.49,"sentiment":"neutral","sentiment_score":0.09869396686553956},{"text":"Okay.","start":1387.49,"end":1387.89,"sentiment":"neutral","sentiment_score":0.07701031118631363},{"text":"MaramingSalaamat Moreen.","start":1387.89,"end":1389.43,"sentiment":"neutral","sentiment_score":0.07892313972115517},{"text":"Okay.","start":1390.455,"end":1390.955,"sentiment":"neutral","sentiment_score":0.21072188019752505},{"text":"Yeah.","start":1396.0549,"end":1396.375,"sentiment":"neutral","sentiment_score":0.14078643918037417}],"sentiment":"neutral","sentiment_score":0.11417647947867711,"num_words":6,"start":1387.3301,"end":1396.375},{"sentences":[{"text":"Sure.","start":1396.375,"end":1396.615,"sentiment":"neutral","sentiment_score":0.17042888700962067},{"text":"Yeah.","start":1396.615,"end":1396.9349,"sentiment":"neutral","sentiment_score":0.1705956757068634},{"text":"Sure.","start":1396.9349,"end":1397.095,"sentiment":"neutral","sentiment_score":0.18520189821720123},{"text":"Okay.","start":1397.095,"end":1397.4149,"sentiment":"neutral","sentiment_score":0.19600296020507812},{"text":"Maureen.","start":1397.4149,"end":1397.9149,"sentiment":"neutral","sentiment_score":0.2206226587295532}],"sentiment":"neutral","sentiment_score":0.18857041597366334,"num_words":5,"start":1396.375,"end":1397.9149},{"sentences":[{"text":"Okay.","start":1400.135,"end":1400.635,"sentiment":"neutral","sentiment_score":0.17234186828136444},{"text":"Sorry.","start":1400.855,"end":1401.335,"sentiment":"neutral","sentiment_score":-0.3153459429740906},{"text":"Bye.","start":1401.335,"end":1401.835,"sentiment":"neutral","sentiment_score":-0.0868370532989502}],"sentiment":"neutral","sentiment_score":-0.07661370933055878,"num_words":3,"start":1400.135,"end":1401.835}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Yes. Hi. Morning. Good morning. This is Sharon from Woodenstein two.\n\nRouter\n\nChannel 0: Okay. No Okay.\n\nChannel 1: router. Okay. Hello?\n\nChannel 0: Hello, Paul?\n\nChannel 1: Yes.\n\nChannel 0: Upon checking and online point of service, connect router Wi Fi. That's\n\nChannel 1: Password Wi Fi\n\nChannel 0: Actually, either of 2Point4GOr5G. Airtel. Okay. Is it okay if I put you on hold again? Check.\n\nThank you, Paul. Hang on. Hello, miss Sharon?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. SMS message\n\nChannel 1: Yesterday.\n\nChannel 0: I texted to a password. Okay. Wait.\n\nChannel 1: I don't know the email. Wi Fi SSID\n\nChannel 0: Mhmm.\n\nChannel 1: FGNetSlash2Point4G. Airtel2Point4GAirtel5G. Oh, 2Point4Activate 2.4 5?\n\nChannel 0: Actually, either of the\n\nChannel 1: Okay.\n\nChannel 0: 2. Mhmm.\n\nChannel 1: Password. Sorry? Yes, please. Thank you.\n\nChannel 0: Working number\n\nChannel 1: 004100015080. Password.\n\nChannel 0: How about charonmangalop@rao.com? Okay. Can we try the password? Actually, Actually, router's interface. IP address router.\n\nChannel 1: IP IP one one nine two dot one six eight dot eight one.\n\nChannel 0: Mhmm. Search browser, then enter it with the address bar. Let me check. Original price plan, but since discount 15%. Once they receive first bill.\n\nChannel 1: First bill is free? For for the first month\n\nChannel 0: Okay. Connected network password. $300 email Supa Network Supa Networks directly\n\nChannel 1: Yeah.\n\nChannel 0: contact regarding that.\n\nChannel 1: He because he activated Oh, in this so something activated in the sense because he may my my router company.\n\nChannel 0: Install equipment. So either paid or unpaid Internet. If ever suspend account\n\nChannel 1: Oh,\n\nChannel 0: Mhmm.\n\nChannel 1: payment bill\n\nChannel 0: Actually, ma'am, BPAY, if prefer bank transfer accounts department via the portal.\n\nChannel 1: So direct debit, you don't have to worry anymore incoming bills.\n\nChannel 0: Mhmm. Contact accounts department\n\nChannel 1: Okay. Yeah.\n\nChannel 0: provide in\n\nChannel 1: Yeah.\n\nChannel 0: details.\n\nChannel 1: Sure. Okay.\n\nChannel 0: Mhmm. Receive first bill October coverage. Mhmm. Okay. First time\n\nChannel 1: So billing cycle. So that was last week.\n\nChannel 0: Correct.\n\nChannel 1: So billing every end of the month or\n\nChannel 0: Every first. Generate system every first week of the month. So first bill is for the month of October bill is covered coverage is October 28 to October 30.\n\nChannel 1: Okay. October 28.\n\nChannel 0: Three days November for the month of November, discounted 15%\n\nChannel 1: Okay. So now I'm\n\nChannel 0: until\n\nChannel 1: free, then\n\nChannel 0: March.\n\nChannel 1: one month. So now I'm free, then one month.\n\nChannel 0: Check bill.\n\nChannel 1: Okay. It's in the screenshot. First one month is free. Sorry.\n\nChannel 0: Mhmm. Sign up\n\nChannel 1: Yes.\n\nChannel 0: August 20\n\nChannel 1: Sorry?\n\nChannel 0: '6. Sign up date is August 26. System account. Mhmm. M\n\nChannel 1: How soon? September 26. So\n\nChannel 0: Mhmm.\n\nChannel 1: five months 15%. Correct?\n\nChannel 0: Upfront payment upfront payment, which\n\nChannel 1: September\n\nChannel 0: is coverage is September 27 to October 27.\n\nChannel 1: '27.\n\nChannel 0: October 27.\n\nChannel 1: Advance payment\n\nChannel 0: Upfront check, Colombo. 70.53. Because I'm gonna put the new delivery fee. The standard postage plan 59.45, which\n\nChannel 1: Yep.\n\nChannel 0: is discounted. So\n\nChannel 1: Actually, he he I'm going to figure it out. He's going to mind in India a lot lot. Not not confused, honestly. But, anyway. You\n\nChannel 0: September 27 to October 27 cover your upfront payment\n\nChannel 1: know?\n\nChannel 0: over the phone\n\nChannel 1: Yeah. Yeah. So now. '19 Okay.\n\nChannel 0: Mhmm. August to September free Afront over the phone is September to October. Billing start October 28.\n\nChannel 1: Oh, so October?\n\nChannel 0: Mhmm.\n\nChannel 1: So from October 28 to November 28, first billing cycle.\n\nChannel 0: Since every first week, we're generating system October 28 to October 31. Account invoice. Discount\n\nChannel 1: Okay.\n\nChannel 0: three days.\n\nChannel 1: So three days of pro rata rates. So e annual lump, sir, ID divide divide 30 70 $69 divided by thirty days.\n\nChannel 0: Three.\n\nChannel 1: Sephote. So something around, like, sorry. If you figure out.\n\nChannel 0: Abosa. Abosa 128.\n\nChannel 1: So so from from\n\nChannel 0: The '30.\n\nChannel 1: Actually, billing. But anyway,\n\nChannel 0: Mhmm.\n\nChannel 1: October 20 to October 31\n\nChannel 0: That's e.\n\nChannel 1: October 28 to November 28. So November one to twenty eight. Is it correct?\n\nChannel 0: Alisa, October first week October, received invoice\n\nChannel 1: Mhmm.\n\nChannel 0: for uncovered is October twenty eight to thirty one. Advance\n\nChannel 1: Yep.\n\nChannel 0: invoice. Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: But for the month of November full coverage\n\nChannel 1: Yep. So\n\nChannel 0: discount\n\nChannel 1: so\n\nChannel 0: up until\n\nChannel 1: you\n\nChannel 0: mhmm.\n\nChannel 1: can\n\nChannel 0: November up until March 2027,\n\nChannel 1: mhmm.\n\nChannel 0: which is five months\n\nChannel 1: Okay. Mark.\n\nChannel 0: 15% discount.\n\nChannel 1: Okay. It's okay. So since\n\nChannel 0: Mhmm. Technical support book. Received SMS message log message update, and it include office hours support and after hours. If ever SMS. I email.\n\nChannel 1: Yep.\n\nChannel 0: Six to five. Five seven. 9AM to six\n\nChannel 1: Okay.\n\nChannel 0: PM Monday to Friday, office hour.\n\nChannel 1: Email text messages.\n\nChannel 0: Mhmm. If my technical concern number. I just sent an email again. SMS message Yes. That was bug office hour Actually, most of the time.\n\nMhmm. If ever technical issue or email email. Email moraine@airtow.net\n\nChannel 1: Yep.\n\nChannel 0: dot e u.\n\nChannel 1: 91212466 number or 0403. 004\n\nChannel 0: After\n\nChannel 1: zero\n\nChannel 0: hours.\n\nChannel 1: 3. After hours. Okay. So so not go. Okay.\n\nI think Maureen. Sorry.\n\nChannel 0: You're\n\nChannel 1: Yeah. Early\n\nChannel 0: welcome. But yeah.\n\nChannel 1: sorry. Early I think 07:00.\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: Oh, actually\n\nChannel 0: Okay.\n\nChannel 1: technical support. I'll see see Maureen. Maureen. Oh, yeah. But anyway okay.\n\nChannel 0: Working Internet. If ever change, log in router router's\n\nChannel 1: Yep.\n\nChannel 0: interface.\n\nChannel 1: Yep.\n\nChannel 0: Default username and password? IP address. It will bring you to a web page as a default username and password. Type settings Wi Fi name,\n\nChannel 1: Okay.\n\nChannel 0: both\n\nChannel 1: Okay. Okay. Same.\n\nChannel 0: two point four g and five g\n\nChannel 1: Yeah, sir.\n\nChannel 0: password Wi Fi\n\nChannel 1: Thank\n\nChannel 0: password.\n\nChannel 1: you, sir. Yeah. Sure. Okay. MaramingSalaamat\n\nChannel 0: Okay.\n\nChannel 1: Moreen.\n\nChannel 0: You're\n\nChannel 1: Okay.\n\nChannel 0: welcome. If you run into any issues or have more questions, feel free to give us a call, Paul,\n\nChannel 1: Yeah. Sure. Yeah. Sure. Okay.\n\nMaureen.\n\nChannel 0: anytime. Have a great day, Paul.\n\nChannel 1: Okay.\n\nChannel 0: Bye bye.\n\nChannel 1: Sorry. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.32,"end":2.8,"sentiment":"neutral","sentiment_score":0.13782837986946106},{"text":"Good morning.","start":2.8,"end":3.4399998,"sentiment":"positive","sentiment_score":0.3553552031517029},{"text":"This is Maureen from Airtel tech support.","start":3.4399998,"end":6.18,"sentiment":"neutral","sentiment_score":0.23370742159230368}],"sentiment":"neutral","sentiment_score":0.24844907373189926,"channel":0,"num_words":10,"start":2.32,"end":6.18},{"sentences":[{"text":"Yes.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.2144688367843628},{"text":"Hi.","start":7.44,"end":7.6,"sentiment":"neutral","sentiment_score":0.18293702602386477},{"text":"Morning.","start":7.6,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.2176498919725418},{"text":"Good morning.","start":7.9199996,"end":8.4,"sentiment":"neutral","sentiment_score":0.30181966722011566},{"text":"This is Sharon from Woodenstein 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They discuss the process of connecting the router and provide information on discounts and upfront payments. They also discuss technical issues and the use of a web page for setting up passwords and settings."},"intents":{"segments":[{"text":"Upon checking and online point of service, connect router Wi Fi. That's Password Wi Fi Actually, either of 2Point4GOr5G. Airtel.","start_word":31,"end_word":50,"intents":[{"intent":"Check router connection","confidence_score":0.051792216}]},{"text":"Upon checking and online point of service, connect router Wi Fi. That's Password Wi Fi Actually, either of 2Point4GOr5G. Airtel. Okay. Is it okay if I put you on hold again? Check.","start_word":31,"end_word":62,"intents":[{"intent":"Check access to account","confidence_score":0.00008858606}]},{"text":"I texted to a password. Okay. Wait.","start_word":80,"end_word":86,"intents":[{"intent":"Provide password","confidence_score":0.0018378095}]},{"text":"IP address router. IP IP one one nine two dot one six eight dot eight one. Mhmm.","start_word":132,"end_word":148,"intents":[{"intent":"Inquire about ip address","confidence_score":0.010773424}]},{"text":"Original price plan, but since discount 15%. Once they receive first bill. First bill is free? For for the first month Okay.","start_word":161,"end_word":182,"intents":[{"intent":"Inquire about pricing plan","confidence_score":0.0038681913}]},{"text":"So direct debit, you don't have to worry anymore incoming bills. Mhmm.","start_word":245,"end_word":256,"intents":[{"intent":"Request direct debit","confidence_score":0.005623215}]},{"text":"Contact accounts department Okay. Yeah. provide in Yeah. details. Sure. Okay.","start_word":257,"end_word":267,"intents":[{"intent":"Verify account details","confidence_score":0.005418685}]},{"text":"So that was last week. Correct. So billing every end of the month or Every first.","start_word":281,"end_word":296,"intents":[{"intent":"Calculate billing","confidence_score":0.020422693},{"intent":"Verify billing","confidence_score":0.0020087417}]},{"text":"Generate system every first week of the month. So first bill is for the month of October bill is covered coverage is October 28 to October 30. Okay.","start_word":297,"end_word":324,"intents":[{"intent":"Generate system","confidence_score":0.63575655},{"intent":"Generate system","confidence_score":0.28945714}]},{"text":"So first bill is for the month of October bill is covered coverage is October 28 to October 30. Okay.","start_word":305,"end_word":324,"intents":[{"intent":"Check bill","confidence_score":0.30279434}]},{"text":"August 20 Sorry? '6. Sign up date is August 26. System account.","start_word":371,"end_word":382,"intents":[{"intent":"Sign up","confidence_score":0.9320105}]},{"text":"So three days of pro rata rates. So e annual lump, sir, ID divide divide 30 70 $69 divided by thirty days. Three.","start_word":529,"end_word":551,"intents":[{"intent":"Calculate cost","confidence_score":0.0006151009}]},{"text":"Is it correct?","start_word":595,"end_word":597,"intents":[{"intent":"Confirm confirmation","confidence_score":0.00010800249}]},{"text":"Alisa, October first week October, received invoice Mhmm. for uncovered is October twenty eight to thirty one. Advance Yep. invoice. Mhmm. Okay. But for the month of November full coverage Yep. So discount so up until you mhmm. can November up until March 2027, mhmm. which is five months Okay.","start_word":597,"end_word":646,"intents":[{"intent":"Inquire about delivery date","confidence_score":0.00000976372}]},{"text":"Mark. 15% discount. Okay.","start_word":647,"end_word":650,"intents":[{"intent":"Provide discount","confidence_score":0.1697323}]},{"text":"If my technical concern number. I just sent an email again. SMS message Yes.","start_word":699,"end_word":712,"intents":[{"intent":"Clarify technical support number","confidence_score":0.00069678767}]},{"text":"Default username and password? IP address.","start_word":798,"end_word":803,"intents":[{"intent":"Provide login information","confidence_score":0.0099741435}]},{"text":"If you run into any issues or have more questions, feel free to give us a call, Paul, Yeah. Sure.","start_word":853,"end_word":872,"intents":[{"intent":"Provide contact number","confidence_score":0.018465219},{"intent":"Offer assistance","confidence_score":0.09646644},{"intent":"Provide assistance","confidence_score":0.050148755}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13782837986946106},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.34896957874298096},{"text":"This is Maureen from Airtel tech support. Yes. Hi. Morning. Good morning. This is Sharon from Woodenstein two. Okay. Router No Okay. router. Okay. Hello? Hello, Paul? Yes. Upon checking and online point of service, connect router Wi Fi. That's Password Wi Fi Actually, either of 2Point4GOr5G. Airtel. Okay. Is it okay if I put you on hold again? Check. Thank you, Paul. Hang on. Hello, miss Sharon? Yes. Yes.","start_word":3,"end_word":72,"sentiment":"neutral","sentiment_score":0.09349047392606737},{"text":"Thank you for waiting.","start_word":73,"end_word":76,"sentiment":"positive","sentiment_score":0.3646016418933869},{"text":"SMS message Yesterday. I texted to a password. Okay. Wait. I don't know the email. Wi Fi SSID Mhmm. FGNetSlash2Point4G. Airtel2Point4GAirtel5G. Oh, 2Point4Activate 2.4 5? Actually, either of the Okay. 2. Mhmm. Password. Sorry? Yes, please. Thank you. Working number 004100015080. Password. How about charonmangalop@rao.com? Okay. Can we try the password? Actually, Actually, router's interface. IP address router. IP IP one one nine two dot one six eight dot eight one. Mhmm. Search browser, then enter it with the address bar. Let me check. Original price plan, but since discount 15%. Once they receive first bill. First bill is free? For for the first month Okay. Connected network password. $300 email Supa Network Supa Networks directly Yeah. contact regarding that. He because he activated Oh, in this so something activated in the sense because he may my my router company. Install equipment. So either paid or unpaid Internet. If ever suspend account Oh, Mhmm. payment bill Actually, ma'am, BPAY, if prefer bank transfer accounts department via the portal. So direct debit, you don't have to worry anymore incoming bills. Mhmm. Contact accounts department Okay. Yeah. provide in Yeah. details. Sure. Okay. Mhmm. Receive first bill October coverage. Mhmm. Okay. First time So billing cycle. So that was last week. Correct. So billing every end of the month or Every first. Generate system every first week of the month. So first bill is for the month of October bill is covered coverage is October 28 to October 30. Okay. October 28. Three days November for the month of November, discounted 15% Okay. So now I'm until free, then March. one month. So now I'm free, then one month. Check bill. Okay. It's in the screenshot. First one month is free. Sorry. Mhmm. Sign up Yes. August 20 Sorry? '6. Sign up date is August 26. System account. Mhmm. M How soon? September 26. So Mhmm. five months 15%. Correct? Upfront payment upfront payment, which September is coverage is September 27 to October 27. '27. October 27. Advance payment Upfront check, Colombo. 70.53. Because I'm gonna put the new delivery fee. The standard postage plan 59.45, which Yep. is discounted. So Actually, he he I'm going to figure it out. He's going to mind in India a lot lot. Not not confused, honestly. But, anyway. You September 27 to October 27 cover your upfront payment know? over the phone Yeah. Yeah. So now. '19 Okay. Mhmm. August to September free Afront over the phone is September to October. Billing start October 28. Oh, so October? Mhmm. So from October 28 to November 28, first billing cycle. Since every first week, we're generating system October 28 to October 31. Account invoice. Discount Okay. three days. So three days of pro rata rates. So e annual lump, sir, ID divide divide 30 70 $69 divided by thirty days. Three. Sephote. So something around, like, sorry. If you figure out. Abosa. Abosa 128. So so from from The '30. Actually, billing. But anyway, Mhmm. October 20 to October 31 That's e. October 28 to November 28. So November one to twenty eight. Is it correct? Alisa, October first week October, received invoice Mhmm. for uncovered is October twenty eight to thirty one. Advance Yep. invoice. Mhmm. Okay. But for the month of November full coverage Yep. So discount so up until you mhmm. can November up until March 2027, mhmm. which is five months Okay. Mark. 15% discount. Okay. It's okay. So since Mhmm. Technical support book. Received SMS message log message update, and it include office hours support and after hours. If ever SMS. I email. Yep. Six to five. Five seven. 9AM to six Okay. PM Monday to Friday, office hour. Email text messages. Mhmm. If my technical concern number. I just sent an email again. SMS message Yes. That was bug office hour Actually, most of the time. Mhmm. If ever technical issue or email email. Email moraine@airtow.net Yep. dot e u. 91212466 number or 0403. 004 After zero hours. 3. After hours. Okay. So so not go. Okay. I think Maureen. Sorry. You're Yeah. Early welcome. But yeah. sorry. Early I think 07:00. Okay. Mhmm. Oh, actually Okay. technical support. I'll see see Maureen. Maureen. Oh, yeah. But anyway okay. Working Internet. If ever change, log in router router's Yep. interface. Yep. Default username and password? IP address. It will bring you to a web page as a default username and password. Type settings Wi Fi name, Okay. both Okay. Okay. Same. two point four g and five g Yeah, sir. password Wi Fi Thank password. you, sir. Yeah. Sure. Okay. MaramingSalaamat Okay. Moreen. You're Okay. welcome. If you run into any issues or have more questions, feel free to give us a call, Paul, Yeah. Sure. Yeah. Sure. Okay. Maureen. anytime.","start_word":77,"end_word":877,"sentiment":"neutral","sentiment_score":0.023233419090053636},{"text":"Have a great day, Paul.","start_word":878,"end_word":882,"sentiment":"positive","sentiment_score":0.5641056299209595},{"text":"Okay. Bye bye. Sorry. Bye.","start_word":883,"end_word":887,"sentiment":"neutral","sentiment_score":-0.06393994092941284}],"average":{"sentiment":"neutral","sentiment_score":0.033890554167766096}}}}