{"metadata":{"transaction_key":"deprecated","request_id":"019fd98c-9113-7fb2-8b35-552495e1a219","sha256":"75a3213b9a17ac5bedd3b6393ee654310e60ce06d6133f86cc2a81b6b1750f68","created":"2026-08-07T00:08:17.458Z","duration":23.975937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":70,"output_tokens":43},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":79,"output_tokens":79},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":79,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hi. Good morning, Matthew. Yeah. Oh, sorry. I'm looking for Matthew Plaxon. This is Mary calling from Vigilance AI. We're just trying to present cybersecurity with him.","confidence":0.99609375,"words":[{"word":"yes","start":3.1999998,"end":3.6,"confidence":0.99560547,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07299838960170746},{"word":"hi","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.28674042224884033},{"word":"good","start":4.16,"end":4.48,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4430468678474426},{"word":"morning","start":4.48,"end":4.98,"confidence":0.9719238,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.4166683554649353},{"word":"matthew","start":5.04,"end":5.54,"confidence":0.97143555,"punctuated_word":"Matthew.","sentiment":"positive","sentiment_score":0.3958442509174347},{"word":"yeah","start":9.28,"end":9.78,"confidence":0.8720703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.07168225944042206},{"word":"oh","start":10.88,"end":11.38,"confidence":0.81689453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.1235114559531212},{"word":"sorry","start":12.5008745,"end":12.980875,"confidence":0.99658203,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.19220919907093048},{"word":"i'm","start":12.980875,"end":13.220875,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.12875859439373016},{"word":"looking","start":13.220875,"end":13.460875,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.13116677105426788},{"word":"for","start":13.460875,"end":13.700875,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.10348887741565704},{"word":"matthew","start":13.700875,"end":14.100875,"confidence":0.9526367,"punctuated_word":"Matthew","sentiment":"neutral","sentiment_score":-0.10376666486263277},{"word":"plaxon","start":14.100875,"end":14.600875,"confidence":0.6783447,"punctuated_word":"Plaxon.","sentiment":"neutral","sentiment_score":-0.12130706012248992},{"word":"this","start":17.620874,"end":17.940876,"confidence":0.5576172,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.05449753254652023},{"word":"is","start":17.940876,"end":18.100876,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009801063686609268},{"word":"mary","start":18.100876,"end":18.500875,"confidence":0.99609375,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":-0.012361079454421995},{"word":"calling","start":18.500875,"end":18.900875,"confidence":0.9902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.019239865243434903},{"word":"from","start":18.900875,"end":19.400875,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.02466055005788803},{"word":"vigilance","start":19.540874,"end":20.040874,"confidence":0.96484375,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.012870848178863524},{"word":"ai","start":20.580875,"end":21.060875,"confidence":0.90478516,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.02500293031334877},{"word":"we're","start":21.060875,"end":21.300875,"confidence":0.9428711,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.060456350445747375},{"word":"just","start":21.300875,"end":21.540874,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07190588861703873},{"word":"trying","start":21.540874,"end":21.780876,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.04304015636444092},{"word":"to","start":21.780876,"end":22.020874,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.053414344787597656},{"word":"present","start":22.020874,"end":22.420876,"confidence":0.9970703,"punctuated_word":"present","sentiment":"neutral","sentiment_score":-0.05928786098957062},{"word":"cybersecurity","start":22.420876,"end":22.920876,"confidence":0.8730469,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.0034111440181732178},{"word":"with","start":23.380875,"end":23.540874,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07670710235834122},{"word":"him","start":23.540874,"end":23.975937,"confidence":0.95947266,"punctuated_word":"him.","sentiment":"neutral","sentiment_score":-0.1141483038663864}],"paragraphs":{"transcript":"\nYes. Hi. Good morning, Matthew. Yeah. Oh, sorry.\n\nI'm looking for Matthew Plaxon. This is Mary calling from Vigilance AI. We're just trying to present cybersecurity with him.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.07299838960170746},{"text":"Hi.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.28674042224884033},{"text":"Good morning, Matthew.","start":4.16,"end":5.54,"sentiment":"positive","sentiment_score":0.4185198247432709},{"text":"Yeah.","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":-0.07168225944042206},{"text":"Oh, sorry.","start":10.88,"end":12.980875,"sentiment":"neutral","sentiment_score":-0.15786032751202583}],"sentiment":"neutral","sentiment_score":0.15348692145198584,"num_words":8,"start":3.1999998,"end":12.980875},{"sentences":[{"text":"I'm looking for Matthew Plaxon.","start":12.980875,"end":14.600875,"sentiment":"neutral","sentiment_score":-0.11769759356975555},{"text":"This is Mary calling from Vigilance AI.","start":17.620874,"end":21.060875,"sentiment":"neutral","sentiment_score":-0.015587538480758667},{"text":"We're just trying to present cybersecurity with him.","start":21.060875,"end":23.975937,"sentiment":"neutral","sentiment_score":-0.05944360792636871}],"sentiment":"neutral","sentiment_score":-0.05865748003125191,"num_words":20,"start":12.980875,"end":23.975937}]}}]},{"alternatives":[{"transcript":"Hello. Simon speaking. This isn't Matthew. This is Simon. I just lit I literally said Simon. Can I ask what it's about?","confidence":0.9980469,"words":[{"word":"hello","start":0.79999995,"end":1.1999999,"confidence":0.79833984,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.014419177547097206},{"word":"simon","start":1.1999999,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"Simon","sentiment":"neutral","sentiment_score":0.010387769900262356},{"word":"speaking","start":1.5999999,"end":2.1,"confidence":0.97802734,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.014323070645332336},{"word":"this","start":7.6,"end":7.8399997,"confidence":0.9536133,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.1900593638420105},{"word":"isn't","start":7.8399997,"end":8.16,"confidence":0.9995117,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.18624332547187805},{"word":"matthew","start":8.16,"end":8.639999,"confidence":0.9902344,"punctuated_word":"Matthew.","sentiment":"neutral","sentiment_score":-0.2390504479408264},{"word":"this","start":8.639999,"end":8.88,"confidence":0.9970703,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.23795318603515625},{"word":"is","start":8.88,"end":9.38,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1053503155708313},{"word":"simon","start":9.599999,"end":10.0,"confidence":0.9970703,"punctuated_word":"Simon.","sentiment":"neutral","sentiment_score":-0.06285084784030914},{"word":"i","start":10.0,"end":10.16,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14794547855854034},{"word":"just","start":10.16,"end":10.4,"confidence":0.8051758,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.13019628822803497},{"word":"lit","start":10.4,"end":10.559999,"confidence":0.64501953,"punctuated_word":"lit","sentiment":"neutral","sentiment_score":-0.11026474833488464},{"word":"i","start":10.639999,"end":10.8,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10626441985368729},{"word":"literally","start":10.8,"end":11.2,"confidence":0.99902344,"punctuated_word":"literally","sentiment":"neutral","sentiment_score":-0.1328936666250229},{"word":"said","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.13914331793785095},{"word":"simon","start":11.44,"end":11.94,"confidence":0.9577637,"punctuated_word":"Simon.","sentiment":"neutral","sentiment_score":-0.1325961947441101},{"word":"can","start":15.36,"end":15.650875,"confidence":0.9091797,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.079863041639328},{"word":"i","start":15.810875,"end":15.845875,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06491591036319733},{"word":"ask","start":15.845875,"end":15.880875,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.06215199828147888},{"word":"what","start":15.880875,"end":16.130875,"confidence":0.9980469,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.08623360097408295},{"word":"it's","start":16.130875,"end":16.630875,"confidence":0.984375,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.04877977818250656},{"word":"about","start":23.730875,"end":23.975937,"confidence":0.9995117,"punctuated_word":"about?","sentiment":"neutral","sentiment_score":-0.040365226566791534}],"paragraphs":{"transcript":"\nHello. Simon speaking. This isn't Matthew. This is Simon. I just lit I literally said Simon.\n\nCan I ask what it's about?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.014419177547097206},{"text":"Simon speaking.","start":1.1999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.012355420272797346},{"text":"This isn't Matthew.","start":7.6,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.2051177124182383},{"text":"This is Simon.","start":8.639999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.13538478314876556},{"text":"I just lit I literally said Simon.","start":10.0,"end":11.94,"sentiment":"neutral","sentiment_score":-0.12847201632601873}],"sentiment":"neutral","sentiment_score":-0.11760509893065318,"num_words":16,"start":0.79999995,"end":11.94},{"sentences":[{"text":"Can I ask what it's about?","start":15.36,"end":23.975937,"sentiment":"neutral","sentiment_score":-0.06371825933456421}],"sentiment":"neutral","sentiment_score":-0.06371825933456421,"num_words":6,"start":15.36,"end":23.975937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Simon speaking.\n\nChannel 0: Yes. Hi. Good morning, Matthew.\n\nChannel 1: This isn't Matthew. This is\n\nChannel 0: Yeah.\n\nChannel 1: Simon. I just lit I literally\n\nChannel 0: Oh,\n\nChannel 1: said Simon.\n\nChannel 0: sorry. I'm looking for Matthew Plaxon.\n\nChannel 1: Can I ask what it's\n\nChannel 0: This is Mary calling from Vigilance AI. We're just trying to present cybersecurity with him.\n\nChannel 1: about?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.79999995,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.014419177547097206},{"text":"Simon speaking.","start":1.1999999,"end":2.1,"sentiment":"neutral","sentiment_score":0.012355420272797346}],"sentiment":"neutral","sentiment_score":0.013043339364230633,"channel":1,"num_words":3,"start":0.79999995,"end":2.1},{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.07299838960170746},{"text":"Hi.","start":3.6,"end":4.1,"sentiment":"neutral","sentiment_score":0.28674042224884033},{"text":"Good morning, Matthew.","start":4.16,"end":5.54,"sentiment":"positive","sentiment_score":0.4185198247432709}],"sentiment":"neutral","sentiment_score":0.3230596572160721,"channel":0,"num_words":5,"start":3.1999998,"end":5.54},{"sentences":[{"text":"This isn't Matthew.","start":7.6,"end":8.639999,"sentiment":"neutral","sentiment_score":-0.2051177124182383},{"text":"This is","start":8.639999,"end":9.38,"sentiment":"neutral","sentiment_score":-0.17165175080299377}],"sentiment":"neutral","sentiment_score":-0.1917313277721405,"channel":1,"num_words":5,"start":7.6,"end":9.38},{"sentences":[{"text":"Yeah.","start":9.28,"end":9.78,"sentiment":"neutral","sentiment_score":-0.07168225944042206}],"sentiment":"neutral","sentiment_score":-0.07168225944042206,"channel":0,"num_words":1,"start":9.28,"end":9.78},{"sentences":[{"text":"Simon.","start":9.599999,"end":10.0,"sentiment":"neutral","sentiment_score":-0.06285084784030914},{"text":"I just lit I literally","start":10.0,"end":11.2,"sentiment":"neutral","sentiment_score":-0.12551292032003403}],"sentiment":"neutral","sentiment_score":-0.11506924157341321,"channel":1,"num_words":6,"start":9.599999,"end":11.2},{"sentences":[{"text":"Oh,","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":-0.1235114559531212}],"sentiment":"neutral","sentiment_score":-0.1235114559531212,"channel":0,"num_words":1,"start":10.88,"end":11.38},{"sentences":[{"text":"said Simon.","start":11.2,"end":11.94,"sentiment":"neutral","sentiment_score":-0.13586975634098053}],"sentiment":"neutral","sentiment_score":-0.13586975634098053,"channel":1,"num_words":2,"start":11.2,"end":11.94},{"sentences":[{"text":"sorry.","start":12.5008745,"end":12.980875,"sentiment":"neutral","sentiment_score":-0.19220919907093048},{"text":"I'm looking for Matthew Plaxon.","start":12.980875,"end":14.600875,"sentiment":"neutral","sentiment_score":-0.11769759356975555}],"sentiment":"neutral","sentiment_score":-0.13011619448661804,"channel":0,"num_words":6,"start":12.5008745,"end":14.600875},{"sentences":[{"text":"Can I ask what it's","start":15.36,"end":16.630875,"sentiment":"neutral","sentiment_score":-0.06838886588811874}],"sentiment":"neutral","sentiment_score":-0.06838886588811874,"channel":1,"num_words":5,"start":15.36,"end":16.630875},{"sentences":[{"text":"This is Mary calling from Vigilance AI.","start":17.620874,"end":21.060875,"sentiment":"neutral","sentiment_score":-0.015587538480758667},{"text":"We're just trying to present cybersecurity with him.","start":21.060875,"end":23.975937,"sentiment":"neutral","sentiment_score":-0.05944360792636871}],"sentiment":"neutral","sentiment_score":-0.038977442185084026,"channel":0,"num_words":15,"start":17.620874,"end":23.975937},{"sentences":[{"text":"about?","start":23.730875,"end":23.975937,"sentiment":"neutral","sentiment_score":-0.040365226566791534}],"sentiment":"neutral","sentiment_score":-0.040365226566791534,"channel":1,"num_words":1,"start":23.730875,"end":23.975937}]},"summary":{"result":"success","short":"A representative from Carrefourance AI named Simon calls and asks for Matthew Plaxon. Matthew is confused and asks for clarification before being interrupted by Mary, the caller, who is trying to present cybersecurity to Matthew."},"intents":{"segments":[{"text":"We're just trying to present cybersecurity with him. about?","start_word":41,"end_word":49,"intents":[{"intent":"Present cybersecurity","confidence_score":0.29598624}]}]},"sentiments":{"segments":[{"text":"Hello. Simon speaking. Yes. Hi.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.08748331665992737},{"text":"Good morning, Matthew.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.413614422082901},{"text":"This isn't Matthew. This is Yeah. Simon. I just lit I literally Oh, said Simon. sorry. I'm looking for Matthew Plaxon. Can I ask what it's This is Mary calling from Vigilance AI. We're just trying to present cybersecurity with him. about?","start_word":8,"end_word":49,"sentiment":"neutral","sentiment_score":-0.0972389280796051}],"average":{"sentiment":"neutral","sentiment_score":-0.043862131577503835}}}}