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luck.","start":36.71,"end":37.45,"sentiment":"positive","sentiment_score":0.499654158949852}],"sentiment":"positive","sentiment_score":0.514928787946701,"channel":0,"num_words":5,"start":35.670002,"end":37.45},{"sentences":[{"text":"Bye.","start":37.65,"end":38.05,"sentiment":"neutral","sentiment_score":0.27192339301109314},{"text":"Thanks.","start":38.05,"end":38.53,"sentiment":"positive","sentiment_score":0.33765414357185364},{"text":"Bye.","start":38.53,"end":38.93,"sentiment":"neutral","sentiment_score":0.18771182000637057},{"text":"Bye.","start":38.93,"end":39.43,"sentiment":"neutral","sentiment_score":0.1596624106168747}],"sentiment":"neutral","sentiment_score":0.239237941801548,"channel":1,"num_words":4,"start":37.65,"end":39.43},{"sentences":[{"text":"Bye.","start":39.03,"end":39.27,"sentiment":"neutral","sentiment_score":0.1290411353111267},{"text":"Bye.","start":39.27,"end":39.77,"sentiment":"neutral","sentiment_score":0.14342844486236572},{"text":"Thank 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Sandra explains that she no longer works in IT and is retired. Ronald acknowledges her retirement and wishes her luck before ending the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. This is Sandra. Yeah.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.07342991977930069},{"text":"Good morning. Sandra, it's Ronald from Cloud Solution IT.","start_word":5,"end_word":13,"sentiment":"positive","sentiment_score":0.3756559193134308},{"text":"How are you doing today? Oh, hi.","start_word":14,"end_word":20,"sentiment":"neutral","sentiment_score":0.28996366262435913},{"text":"I'm good.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.33611437678337097},{"text":"I'm I'm retired. Talking Sorry. to me about cloud solution IT. Sorry. Come again, Sandra? I no longer work in IT. I've retired. Alright. You you retired. Alright. Okay. Got it. Alright.","start_word":23,"end_word":54,"sentiment":"neutral","sentiment_score":-0.01037042122334242},{"text":"Thank you. Thank you, Sandra. Good luck.","start_word":55,"end_word":61,"sentiment":"positive","sentiment_score":0.4909329116344452},{"text":"Bye.","start_word":62,"end_word":62,"sentiment":"neutral","sentiment_score":0.27192339301109314},{"text":"Thanks.","start_word":63,"end_word":63,"sentiment":"positive","sentiment_score":0.33765414357185364},{"text":"Bye. Bye. Bye. Bye.","start_word":64,"end_word":67,"sentiment":"neutral","sentiment_score":0.154960960149765},{"text":"Thank you.","start_word":68,"end_word":69,"sentiment":"positive","sentiment_score":0.373511254787445}],"average":{"sentiment":"neutral","sentiment_score":0.15901202540243825}}}}