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hi, Sharath. Good day to you. Oh, yeah. Sharath, this is Andrew from Vigilance AI. Oh, yes.\n\nSharath, I just wanted to, you know, call you back. We actually talked yesterday, but you were busy. So, yeah, just wanted to introduce Vigilance AI. It's our twenty four seven AI security analyst. It helps teams investigate every security alert.\n\nSo you mean you guys already have a security at the moment? Is that why? You're not looking for one. Okay. Yeah.\n\nWell, is it okay if we'll send your information? That way, you can check us out more thoroughly if it's okay with you so that you can decide in the future, Sharon. Like, how can you get back to me? I just wanted to ask. You want me to send you an email so that you can get back to this?\n\nActually, I have charat.ituri@theartartria.com. Is that still your email? Alright. Well, thank you, Sherratt. Mate, you have a great day.\n\nAppreciate you. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Sharath.","start":2.96,"end":4.26,"sentiment":"neutral","sentiment_score":0.2069338063398997},{"text":"Good day to you.","start":4.64,"end":5.62,"sentiment":"positive","sentiment_score":0.5168270096182823},{"text":"Oh, yeah.","start":9.04,"end":9.599999,"sentiment":"neutral","sentiment_score":0.02536887489259243},{"text":"Sharath, this is Andrew from Vigilance AI.","start":9.599999,"end":12.58,"sentiment":"neutral","sentiment_score":0.06751687186104911},{"text":"Oh, yes.","start":18.055,"end":18.695,"sentiment":"neutral","sentiment_score":0.08907731622457504}],"sentiment":"neutral","sentiment_score":0.18831221904191706,"num_words":18,"start":2.96,"end":18.695},{"sentences":[{"text":"Sharath, I just wanted to, you know, call you back.","start":18.695,"end":23.255001,"sentiment":"neutral","sentiment_score":0.08424131236970425},{"text":"We actually talked yesterday, but you were busy.","start":23.255001,"end":25.755001,"sentiment":"neutral","sentiment_score":-0.05723376525565982},{"text":"So, yeah, just wanted to introduce Vigilance AI.","start":26.8,"end":31.52,"sentiment":"neutral","sentiment_score":0.09508867328986526},{"text":"It's our twenty four seven AI security analyst.","start":31.52,"end":34.42,"sentiment":"neutral","sentiment_score":0.11270446237176657},{"text":"It helps teams investigate every security alert.","start":35.04,"end":37.78,"sentiment":"neutral","sentiment_score":-0.012391849287918635}],"sentiment":"neutral","sentiment_score":0.04780841809583873,"num_words":41,"start":18.695,"end":37.78},{"sentences":[{"text":"So you mean you guys already have a security at the moment?","start":52.265,"end":55.225,"sentiment":"neutral","sentiment_score":-0.028803324637313683},{"text":"Is that why?","start":55.225,"end":56.125,"sentiment":"neutral","sentiment_score":-0.02989862548808257},{"text":"You're not looking for one.","start":64.21,"end":65.97,"sentiment":"neutral","sentiment_score":-0.3226690113544464},{"text":"Okay.","start":65.97,"end":66.47,"sentiment":"neutral","sentiment_score":-0.0142891276627779},{"text":"Yeah.","start":67.09,"end":67.59,"sentiment":"neutral","sentiment_score":0.023796357214450836}],"sentiment":"neutral","sentiment_score":-0.0926897090605714,"num_words":22,"start":52.265,"end":67.59},{"sentences":[{"text":"Well, is it okay if we'll send your information?","start":67.81,"end":70.15,"sentiment":"neutral","sentiment_score":0.07911115719212426},{"text":"That way, you can check us out more thoroughly if it's okay with you so that you can decide in the future, Sharon.","start":70.21,"end":76.205,"sentiment":"neutral","sentiment_score":0.17312598552392877},{"text":"Like, how can you get back to me?","start":85.24,"end":87.58,"sentiment":"neutral","sentiment_score":0.04700712068006396},{"text":"I just wanted to ask.","start":88.12,"end":89.5,"sentiment":"neutral","sentiment_score":0.0034775108098983763},{"text":"You want me to send you an email so that you can get back to this?","start":89.8,"end":93.66,"sentiment":"neutral","sentiment_score":0.016241108649410307}],"sentiment":"neutral","sentiment_score":0.08765902196164013,"num_words":61,"start":67.81,"end":93.66},{"sentences":[{"text":"Actually, I have charat.ituri@theartartria.com.","start":101.075,"end":109.075,"sentiment":"neutral","sentiment_score":0.027424761094152927},{"text":"Is that still your email?","start":109.075,"end":111.015,"sentiment":"neutral","sentiment_score":0.024284230545163155},{"text":"Alright.","start":115.7,"end":116.2,"sentiment":"neutral","sentiment_score":0.19791851937770844},{"text":"Well, thank you, Sherratt.","start":116.42,"end":117.56,"sentiment":"positive","sentiment_score":0.4739712104201317},{"text":"Mate, you have a great day.","start":117.78,"end":118.98,"sentiment":"positive","sentiment_score":0.610844095547994}],"sentiment":"neutral","sentiment_score":0.29949940657243135,"num_words":20,"start":101.075,"end":118.98},{"sentences":[{"text":"Appreciate you.","start":118.98,"end":120.04,"sentiment":"positive","sentiment_score":0.4963597059249878},{"text":"Bye bye.","start":120.979996,"end":121.64,"sentiment":"neutral","sentiment_score":0.3249668776988983}],"sentiment":"positive","sentiment_score":0.41066329181194305,"num_words":4,"start":118.98,"end":121.64}]}}]},{"alternatives":[{"transcript":"Hello? Hello. Who am I speaking to? Hello? Hi, Andrew. Mhmm. So I'm not looking for so to be honest, I'm not looking for anything right now. So I'm sorry to take your time, but I don't I don't need a security at the moment. So if there is any need, I will definitely get back to you. Okay? No. I'm not looking for one at the moment. So I'm so sorry about that. Oh, no, sir. Unfortunately, at this moment, that won't be necessary. But if there is any need of it, I will definitely get back to you. Yeah. Sure. No problem. I I do you already have my email address? Okay. You can send it there. No problem. Thank you. Thank you, 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Hello. Who am I speaking to? Hello? Hi, Andrew.\n\nMhmm. So I'm not looking for so to be honest, I'm not looking for anything right now. So I'm sorry to take your time, but I don't I don't need a security at the moment. So if there is any need, I will definitely get back to you. Okay?\n\nNo. I'm not looking for one at the moment. So I'm so sorry about that. Oh, no, sir. Unfortunately, at this moment, that won't be necessary.\n\nBut if there is any need of it, I will definitely get back to you. Yeah. Sure. No problem. I I do you already have my email address?\n\nOkay. You can send it there. No problem. Thank you. Thank you, sir.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.024561086669564247},{"text":"Hello.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.08991049975156784},{"text":"Who am I speaking to?","start":6.48,"end":7.7,"sentiment":"neutral","sentiment_score":0.027980903163552284},{"text":"Hello?","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.03445448726415634},{"text":"Hi, Andrew.","start":15.255,"end":16.155,"sentiment":"neutral","sentiment_score":0.0825793407857418}],"sentiment":"neutral","sentiment_score":0.045398927107453343,"num_words":10,"start":0.96,"end":16.155},{"sentences":[{"text":"Mhmm.","start":26.695,"end":27.18,"sentiment":"neutral","sentiment_score":0.007664727978408337},{"text":"So I'm not looking for so to be honest, I'm not looking for anything right now.","start":35.34,"end":41.2,"sentiment":"neutral","sentiment_score":-0.14895931945648044},{"text":"So I'm sorry to take your time, but I don't I don't need a security at the moment.","start":41.614998,"end":47.375,"sentiment":"neutral","sentiment_score":-0.18719355513652167},{"text":"So if there is any need, I will definitely get back to you.","start":47.375,"end":50.015,"sentiment":"neutral","sentiment_score":0.14856330706523016},{"text":"Okay?","start":50.015,"end":50.515,"sentiment":"neutral","sentiment_score":0.012420553714036942}],"sentiment":"neutral","sentiment_score":-0.07758009857593143,"num_words":49,"start":26.695,"end":50.515},{"sentences":[{"text":"No.","start":57.41,"end":57.57,"sentiment":"neutral","sentiment_score":-0.3058167099952698},{"text":"I'm not looking for one at the moment.","start":57.57,"end":59.83,"sentiment":"negative","sentiment_score":-0.37766703963279724},{"text":"So I'm so sorry about that.","start":59.89,"end":61.59,"sentiment":"negative","sentiment_score":-0.39367179572582245},{"text":"Oh, no, sir.","start":77.275,"end":77.83501,"sentiment":"neutral","sentiment_score":-0.004190849761168161},{"text":"Unfortunately, at this moment, that won't be necessary.","start":77.83501,"end":79.995,"sentiment":"neutral","sentiment_score":-0.1741435956209898}],"sentiment":"neutral","sentiment_score":-0.2728809659870771,"num_words":26,"start":57.41,"end":79.995},{"sentences":[{"text":"But if there is any need of it, I will definitely get back to you.","start":79.995,"end":83.535,"sentiment":"neutral","sentiment_score":0.10182844524582227},{"text":"Yeah.","start":94.24,"end":94.56,"sentiment":"neutral","sentiment_score":0.026325510814785957},{"text":"Sure.","start":94.56,"end":95.06,"sentiment":"neutral","sentiment_score":0.043875113129615784},{"text":"No problem.","start":95.28,"end":96.020004,"sentiment":"neutral","sentiment_score":0.07431255280971527},{"text":"I I do you already have my email address?","start":96.08,"end":98.415,"sentiment":"neutral","sentiment_score":0.0382117016447915}],"sentiment":"neutral","sentiment_score":0.07464849010908178,"num_words":28,"start":79.995,"end":98.415},{"sentences":[{"text":"Okay.","start":111.63,"end":111.83,"sentiment":"neutral","sentiment_score":0.04860485717654228},{"text":"You can send it there.","start":111.83,"end":112.83,"sentiment":"neutral","sentiment_score":0.048524105548858644},{"text":"No problem.","start":112.83,"end":113.57,"sentiment":"neutral","sentiment_score":0.15293461456894875},{"text":"Thank you.","start":118.59,"end":119.33,"sentiment":"positive","sentiment_score":0.4920060783624649},{"text":"Thank you, sir.","start":120.91,"end":121.89,"sentiment":"neutral","sentiment_score":0.2772819896539052}],"sentiment":"neutral","sentiment_score":0.18561174921118295,"num_words":13,"start":111.63,"end":121.89}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Sharath. Good day to you.\n\nChannel 1: Hello. Who am I speaking to?\n\nChannel 0: Oh, yeah.\n\nChannel 1: Hello?\n\nChannel 0: Sharath, this is Andrew from Vigilance AI.\n\nChannel 1: Hi, Andrew.\n\nChannel 0: Oh, yes. Sharath, I just wanted to, you know, call you back. We actually talked yesterday, but you were busy.\n\nChannel 1: Mhmm.\n\nChannel 0: So, yeah, just wanted to introduce Vigilance AI. It's our twenty four seven AI security analyst. It helps\n\nChannel 1: So\n\nChannel 0: teams\n\nChannel 1: I'm not\n\nChannel 0: investigate\n\nChannel 1: looking for\n\nChannel 0: every security alert.\n\nChannel 1: so to be honest, I'm not looking for anything right now. So I'm sorry to take your time, but I don't I don't need a security at the moment. So if there is any need, I will definitely get back to you. Okay?\n\nChannel 0: So you mean you guys already have a security at the moment? Is that why?\n\nChannel 1: No. I'm not looking for one at the moment. So I'm so sorry about that.\n\nChannel 0: You're not looking for one. Okay. Yeah. Well, is it okay if we'll send your information? That way, you can check us out more thoroughly if it's okay with you so that you can decide in the future, Sharon.\n\nChannel 1: Oh, no, sir. Unfortunately, at this moment, that won't be necessary. But if there is any need of it, I will definitely get back to you.\n\nChannel 0: Like, how can you get back to me? I just wanted to ask. You want me to send you an email so that you can get back to this?\n\nChannel 1: Yeah. Sure. No problem. I I do you already have my email address?\n\nChannel 0: Actually, I have charat.ituri@theartartria.com. Is that still your email?\n\nChannel 1: Okay. You can send it there. No problem.\n\nChannel 0: Alright. Well, thank you, Sherratt. Mate, you have a great day.\n\nChannel 1: Thank you.\n\nChannel 0: Appreciate you.\n\nChannel 1: Thank\n\nChannel 0: Bye bye.\n\nChannel 1: you, sir.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.024561086669564247}],"sentiment":"neutral","sentiment_score":0.024561086669564247,"channel":1,"num_words":1,"start":0.96,"end":1.46},{"sentences":[{"text":"Oh, hi, Sharath.","start":2.96,"end":4.26,"sentiment":"neutral","sentiment_score":0.2069338063398997},{"text":"Good day to you.","start":4.64,"end":5.62,"sentiment":"positive","sentiment_score":0.5168270096182823}],"sentiment":"positive","sentiment_score":0.38401563678468975,"channel":0,"num_words":7,"start":2.96,"end":5.62},{"sentences":[{"text":"Hello.","start":6.16,"end":6.48,"sentiment":"neutral","sentiment_score":0.08991049975156784},{"text":"Who am I speaking 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Andrew.","start":15.255,"end":16.155,"sentiment":"neutral","sentiment_score":0.0825793407857418}],"sentiment":"neutral","sentiment_score":0.0825793407857418,"channel":1,"num_words":2,"start":15.255,"end":16.155},{"sentences":[{"text":"Oh, yes.","start":18.055,"end":18.695,"sentiment":"neutral","sentiment_score":0.08907731622457504},{"text":"Sharath, I just wanted to, you know, call you back.","start":18.695,"end":23.255001,"sentiment":"neutral","sentiment_score":0.08424131236970425},{"text":"We actually talked yesterday, but you were busy.","start":23.255001,"end":25.755001,"sentiment":"neutral","sentiment_score":-0.05723376525565982}],"sentiment":"neutral","sentiment_score":0.0281348817050457,"channel":0,"num_words":20,"start":18.055,"end":25.755001},{"sentences":[{"text":"Mhmm.","start":26.695,"end":27.18,"sentiment":"neutral","sentiment_score":0.007664727978408337}],"sentiment":"neutral","sentiment_score":0.007664727978408337,"channel":1,"num_words":1,"start":26.695,"end":27.18},{"sentences":[{"text":"So, yeah, just wanted to introduce Vigilance AI.","start":26.8,"end":31.52,"sentiment":"neutral","sentiment_score":0.09508867328986526},{"text":"It's our twenty four seven AI security analyst.","start":31.52,"end":34.42,"sentiment":"neutral","sentiment_score":0.11270446237176657},{"text":"It 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for anything right now.","start":38.62,"end":41.2,"sentiment":"neutral","sentiment_score":-0.20089867236939343},{"text":"So I'm sorry to take your time, but I don't I don't need a security at the moment.","start":41.614998,"end":47.375,"sentiment":"neutral","sentiment_score":-0.18719355513652167},{"text":"So if there is any need, I will definitely get back to you.","start":47.375,"end":50.015,"sentiment":"neutral","sentiment_score":0.14856330706523016},{"text":"Okay?","start":50.015,"end":50.515,"sentiment":"neutral","sentiment_score":0.012420553714036942}],"sentiment":"neutral","sentiment_score":-0.0845494382083416,"channel":1,"num_words":43,"start":38.62,"end":50.515},{"sentences":[{"text":"So you mean you guys already have a security at the moment?","start":52.265,"end":55.225,"sentiment":"neutral","sentiment_score":-0.028803324637313683},{"text":"Is that why?","start":55.225,"end":56.125,"sentiment":"neutral","sentiment_score":-0.02989862548808257}],"sentiment":"neutral","sentiment_score":-0.02902238480746746,"channel":0,"num_words":15,"start":52.265,"end":56.125},{"sentences":[{"text":"No.","start":57.41,"end":57.57,"sentiment":"neutral","sentiment_score":-0.3058167099952698},{"text":"I'm not looking for one at the moment.","start":57.57,"end":59.83,"sentiment":"negative","sentiment_score":-0.37766703963279724},{"text":"So I'm so sorry about that.","start":59.89,"end":61.59,"sentiment":"negative","sentiment_score":-0.39367179572582245}],"sentiment":"negative","sentiment_score":-0.37927892009417213,"channel":1,"num_words":15,"start":57.41,"end":61.59},{"sentences":[{"text":"You're not looking for one.","start":64.21,"end":65.97,"sentiment":"neutral","sentiment_score":-0.3226690113544464},{"text":"Okay.","start":65.97,"end":66.47,"sentiment":"neutral","sentiment_score":-0.0142891276627779},{"text":"Yeah.","start":67.09,"end":67.59,"sentiment":"neutral","sentiment_score":0.023796357214450836},{"text":"Well, is it okay if we'll send your information?","start":67.81,"end":70.15,"sentiment":"neutral","sentiment_score":0.07911115719212426},{"text":"That way, you can check us out more thoroughly if it's okay with you so that you can decide in the future, Sharon.","start":70.21,"end":76.205,"sentiment":"neutral","sentiment_score":0.17312598552392877}],"sentiment":"neutral","sentiment_score":0.0792323142194595,"channel":0,"num_words":39,"start":64.21,"end":76.205},{"sentences":[{"text":"Oh, no, sir.","start":77.275,"end":77.83501,"sentiment":"neutral","sentiment_score":-0.004190849761168161},{"text":"Unfortunately, at this moment, that won't be 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email?","start":109.075,"end":111.015,"sentiment":"neutral","sentiment_score":0.024284230545163155}],"sentiment":"neutral","sentiment_score":0.02568002190026972,"channel":0,"num_words":9,"start":101.075,"end":111.015},{"sentences":[{"text":"Okay.","start":111.63,"end":111.83,"sentiment":"neutral","sentiment_score":0.04860485717654228},{"text":"You can send it there.","start":111.83,"end":112.83,"sentiment":"neutral","sentiment_score":0.048524105548858644},{"text":"No problem.","start":112.83,"end":113.57,"sentiment":"neutral","sentiment_score":0.15293461456894875}],"sentiment":"neutral","sentiment_score":0.07463682675734162,"channel":1,"num_words":8,"start":111.63,"end":113.57},{"sentences":[{"text":"Alright.","start":115.7,"end":116.2,"sentiment":"neutral","sentiment_score":0.19791851937770844},{"text":"Well, thank you, Sherratt.","start":116.42,"end":117.56,"sentiment":"positive","sentiment_score":0.4739712104201317},{"text":"Mate, you have a great 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bye.","start":120.979996,"end":121.64,"sentiment":"neutral","sentiment_score":0.3249668776988983}],"sentiment":"neutral","sentiment_score":0.3249668776988983,"channel":0,"num_words":2,"start":120.979996,"end":121.64},{"sentences":[{"text":"you, sir.","start":121.23,"end":121.89,"sentiment":"neutral","sentiment_score":0.2475762516260147}],"sentiment":"neutral","sentiment_score":0.2475762516260147,"channel":1,"num_words":2,"start":121.23,"end":121.89}]},"summary":{"result":"success","short":"An agent from Carrefourance AI called a customer named Sharath to introduce their 24/7 AI security analyst. The agent explains that they do not currently need a security alarm and offers to send Sharath an email with more information. They confirm Sharath's email address and end the call politely."},"intents":{"segments":[{"text":"Sharath, I just wanted to, you know, call you back. We actually talked yesterday, but you were busy. Mhmm.","start_word":28,"end_word":46,"intents":[{"intent":"Request call back","confidence_score":0.017371422}]},{"text":"So, yeah, just wanted to introduce Vigilance AI. It's our twenty four seven AI security analyst. It helps So teams I'm not investigate looking for every security alert. so to be honest, I'm not looking for anything right now. So I'm sorry to take your time, but I don't I don't need a security at the moment. So if there is any need, I will definitely get back to you. Okay?","start_word":47,"end_word":117,"intents":[{"intent":"Offer security analysis","confidence_score":0.0055462425}]},{"text":"Well, is it okay if we'll send your information? That way, you can check us out more thoroughly if it's okay with you so that you can decide in the future, Sharon.","start_word":155,"end_word":186,"intents":[{"intent":"Send information","confidence_score":0.11395954}]},{"text":"You want me to send you an email so that you can get back to this? Yeah.","start_word":226,"end_word":242,"intents":[{"intent":"Send email","confidence_score":0.07610862}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Sharath.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.18142758309841156},{"text":"Good day to you.","start_word":4,"end_word":7,"sentiment":"positive","sentiment_score":0.5022925734519958},{"text":"Hello. Who am I speaking to? Oh, yeah. Hello? Sharath, this is Andrew from Vigilance AI. Hi, Andrew. Oh, yes. Sharath, I just wanted to, you know, call you back. We actually talked yesterday, but you were busy. Mhmm. So, yeah, just wanted to introduce Vigilance AI. It's our twenty four seven AI security analyst. It helps So teams I'm not investigate looking for every security alert. so to be honest, I'm not looking for anything right now. So I'm sorry to take your time, but I don't I don't need a security at the moment. So if there is any need, I will definitely get back to you. Okay? So you mean you guys already have a security at the moment? Is that why? No.","start_word":8,"end_word":133,"sentiment":"neutral","sentiment_score":-0.0093668345361948},{"text":"I'm not looking for one at the moment. So I'm so sorry about that. You're not looking for one.","start_word":134,"end_word":152,"sentiment":"negative","sentiment_score":-0.3689294159412384},{"text":"Okay. Yeah. Well, is it okay if we'll send your information? That way, you can check us out more thoroughly if it's okay with you so that you can decide in the future, Sharon. Oh, no, sir. Unfortunately, at this moment, that won't be necessary. But if there is any need of it, I will definitely get back to you. Like, how can you get back to me? I just wanted to ask. You want me to send you an email so that you can get back to this? Yeah. Sure. No problem. I I do you already have my email address? Actually, I have charat.ituri@theartartria.com. Is that still your email? Okay. You can send it there. No problem. Alright.","start_word":153,"end_word":272,"sentiment":"neutral","sentiment_score":0.05308851599693298},{"text":"Well, thank you, Sherratt. Mate, you have a great day. Thank you. Appreciate you.","start_word":273,"end_word":286,"sentiment":"positive","sentiment_score":0.5234797596931458},{"text":"Thank Bye bye. you, sir.","start_word":287,"end_word":291,"sentiment":"neutral","sentiment_score":0.3027527332305908}],"average":{"sentiment":"neutral","sentiment_score":0.043123755595581334}}}}