{"metadata":{"transaction_key":"deprecated","request_id":"01a0acb2-52cc-7152-9f6f-fcfd2d8ea095","sha256":"4477fd8835234adf6719cd775017b206df0a4924256293f0526b98df583b3a19","created":"2026-09-17T00:09:25.316Z","duration":50.327938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":166,"output_tokens":59},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":179,"output_tokens":179},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":179,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Nolani, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. And, Olani, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was, February of this year. And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Alright. Okay.","confidence":0.99902344,"words":[{"word":"yeah","start":3.76,"end":4.0,"confidence":0.94140625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11823807656764984},{"word":"good","start":4.0,"end":4.16,"confidence":0.97265625,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4255232512950897},{"word":"morning","start":4.16,"end":4.66,"confidence":0.96850586,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4248471260070801},{"word":"nolani","start":5.3599997,"end":5.8599997,"confidence":0.82281494,"punctuated_word":"Nolani,","sentiment":"positive","sentiment_score":0.3861791491508484},{"word":"it's","start":5.92,"end":6.42,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2872486114501953},{"word":"ronald","start":6.56,"end":7.06,"confidence":0.9760742,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.25224488973617554},{"word":"from","start":7.3599997,"end":7.8599997,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2745830714702606},{"word":"cloud","start":7.9199996,"end":8.32,"confidence":0.67822266,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.28287699818611145},{"word":"solution","start":8.32,"end":8.82,"confidence":0.96240234,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.2644903063774109},{"word":"it","start":8.88,"end":9.38,"confidence":0.9941406,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2556263506412506},{"word":"how","start":10.08,"end":10.24,"confidence":0.97265625,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3204752206802368},{"word":"are","start":10.24,"end":10.4,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.30322203040122986},{"word":"you","start":10.4,"end":10.48,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.322489857673645},{"word":"doing","start":10.48,"end":10.8,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.31333521008491516},{"word":"today","start":10.8,"end":11.3,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.27330952882766724},{"word":"alright","start":13.04,"end":13.5199995,"confidence":0.9472656,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.38485512137413025},{"word":"okay","start":13.5199995,"end":13.759999,"confidence":0.98999023,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.5386502742767334},{"word":"that's","start":13.759999,"end":14.0,"confidence":0.9909668,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.794852614402771},{"word":"wonderful","start":14.0,"end":14.5,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7167491912841797},{"word":"and","start":15.305,"end":15.545,"confidence":0.55688477,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.1890985369682312},{"word":"olani","start":15.545,"end":15.945,"confidence":0.7352702,"punctuated_word":"Olani,","sentiment":"neutral","sentiment_score":0.11886662244796752},{"word":"i","start":15.945,"end":16.105,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05622304230928421},{"word":"am","start":16.105,"end":16.185,"confidence":0.96435547,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.01594092696905136},{"word":"not","start":16.185,"end":16.425,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.0017380043864250183},{"word":"so","start":16.425,"end":16.585,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.012895699590444565},{"word":"sure","start":16.585,"end":16.904999,"confidence":1.0,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.005619695410132408},{"word":"if","start":16.904999,"end":17.065,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0012245280668139458},{"word":"you","start":17.065,"end":17.225,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010874377563595772},{"word":"can","start":17.225,"end":17.385,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.00547468475997448},{"word":"still","start":17.385,"end":17.785,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.00571214035153389},{"word":"remember","start":17.785,"end":18.265,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.014532053843140602},{"word":"the","start":18.265,"end":18.425,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02953225001692772},{"word":"company","start":18.425,"end":18.925,"confidence":0.7327881,"punctuated_word":"company,","sentiment":"neutral","sentiment_score":0.036319099366664886},{"word":"because","start":19.625,"end":19.945,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.03032081015408039},{"word":"the","start":19.945,"end":20.025,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.051999203860759735},{"word":"last","start":20.025,"end":20.265,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.02244752086699009},{"word":"time","start":20.265,"end":20.425,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.05508115142583847},{"word":"that","start":20.425,"end":20.665,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0563119575381279},{"word":"we","start":20.665,"end":20.904999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06972794234752655},{"word":"touched","start":20.904999,"end":21.225,"confidence":0.60302734,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.06358881294727325},{"word":"base","start":21.225,"end":21.465,"confidence":0.99609375,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.05552426725625992},{"word":"with","start":21.465,"end":21.625,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.06372994184494019},{"word":"you","start":21.625,"end":21.865,"confidence":0.9460449,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.06232771277427673},{"word":"it","start":21.865,"end":22.025,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03564204275608063},{"word":"was","start":22.025,"end":22.425,"confidence":0.83203125,"punctuated_word":"was,","sentiment":"neutral","sentiment_score":0.0400954931974411},{"word":"february","start":22.904999,"end":23.404999,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.034067243337631226},{"word":"of","start":23.465,"end":23.625,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04307696968317032},{"word":"this","start":23.625,"end":23.945,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.03395508974790573},{"word":"year","start":23.945,"end":24.445,"confidence":0.97314453,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.02624530717730522},{"word":"and","start":24.904999,"end":25.404999,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05152256786823273},{"word":"during","start":25.465,"end":25.865,"confidence":0.9951172,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.03943406045436859},{"word":"that","start":25.865,"end":26.105,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.042109400033950806},{"word":"time","start":26.105,"end":26.585,"confidence":0.99609375,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.03858720511198044},{"word":"i","start":26.585,"end":26.744999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.035053618252277374},{"word":"was","start":26.744999,"end":27.145,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.031089259311556816},{"word":"trying","start":27.145,"end":27.544998,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.04015699774026871},{"word":"to","start":27.544998,"end":27.785,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04802948981523514},{"word":"arrange","start":27.785,"end":28.185,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.04236440360546112},{"word":"a","start":28.185,"end":28.345,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.046634066849946976},{"word":"meeting","start":28.345,"end":28.744999,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.03835455700755119},{"word":"with","start":28.744999,"end":28.985,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.049723997712135315},{"word":"you","start":28.985,"end":29.485,"confidence":0.79589844,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.0658700168132782},{"word":"together","start":29.98,"end":30.46,"confidence":0.9980469,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.052189670503139496},{"word":"with","start":30.46,"end":30.7,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07124993205070496},{"word":"my","start":30.7,"end":30.86,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0851186141371727},{"word":"cto","start":30.86,"end":31.36,"confidence":0.9794922,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.06874614953994751},{"word":"mister","start":31.58,"end":32.06,"confidence":0.99560547,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.06235256418585777},{"word":"baljit","start":32.06,"end":32.56,"confidence":0.66625977,"punctuated_word":"Baljit","sentiment":"neutral","sentiment_score":0.0516546443104744},{"word":"singh","start":32.7,"end":33.2,"confidence":0.9211426,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.04126329347491264},{"word":"to","start":33.58,"end":33.82,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04085710644721985},{"word":"introduce","start":33.82,"end":34.32,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.04168778657913208},{"word":"our","start":34.46,"end":34.7,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05190195143222809},{"word":"company","start":34.7,"end":35.1,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.05574048310518265},{"word":"and","start":35.1,"end":35.26,"confidence":0.96875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06598277390003204},{"word":"our","start":35.26,"end":35.5,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.05291873589158058},{"word":"services","start":35.5,"end":36.0,"confidence":0.99902344,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.049668364226818085},{"word":"name","start":37.02,"end":37.26,"confidence":0.9741211,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.025860365480184555},{"word":"of","start":37.26,"end":37.42,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.019065015017986298},{"word":"the","start":37.42,"end":37.58,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023064520210027695},{"word":"company","start":37.58,"end":37.98,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.022840674966573715},{"word":"again","start":37.98,"end":38.3,"confidence":0.71972656,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.027935339137911797},{"word":"it's","start":38.3,"end":38.54,"confidence":0.9946289,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.03684574365615845},{"word":"cloud","start":38.54,"end":38.86,"confidence":0.6425781,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.04503253474831581},{"word":"solution","start":38.86,"end":39.34,"confidence":0.9892578,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.028585605323314667},{"word":"it","start":39.34,"end":39.84,"confidence":0.99121094,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.03316662088036537},{"word":"alright","start":48.94294,"end":49.44294,"confidence":0.9086914,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1164449378848076},{"word":"okay","start":49.74294,"end":50.24294,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04214830324053764}],"paragraphs":{"transcript":"\nYeah. Good morning. Nolani, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. And, Olani, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was, February of this year. And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT.\n\nAlright. Okay.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.11823807656764984},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"positive","sentiment_score":0.4251851886510849},{"text":"Nolani, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.38,"sentiment":"neutral","sentiment_score":0.28617848243032185},{"text":"How are you doing today?","start":10.08,"end":11.3,"sentiment":"neutral","sentiment_score":0.30656636953353883},{"text":"Alright.","start":13.04,"end":13.5199995,"sentiment":"positive","sentiment_score":0.38485512137413025}],"sentiment":"neutral","sentiment_score":0.30559654999524355,"num_words":16,"start":3.76,"end":13.5199995},{"sentences":[{"text":"Okay.","start":13.5199995,"end":13.759999,"sentiment":"positive","sentiment_score":0.5386502742767334},{"text":"That's wonderful.","start":13.759999,"end":14.5,"sentiment":"positive","sentiment_score":0.7558009028434753},{"text":"And, Olani, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was, February of this year.","start":15.305,"end":24.445,"sentiment":"neutral","sentiment_score":0.03964711946124832},{"text":"And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.904999,"end":36.0,"sentiment":"neutral","sentiment_score":0.0503800633466906},{"text":"Name of the company again, it's Cloud Solution IT.","start":37.02,"end":39.84,"sentiment":"neutral","sentiment_score":0.029155157713426486}],"sentiment":"neutral","sentiment_score":0.07046846077655969,"num_words":69,"start":13.5199995,"end":39.84},{"sentences":[{"text":"Alright.","start":48.94294,"end":49.44294,"sentiment":"neutral","sentiment_score":0.1164449378848076},{"text":"Okay.","start":49.74294,"end":50.24294,"sentiment":"neutral","sentiment_score":0.04214830324053764}],"sentiment":"neutral","sentiment_score":0.07929662056267262,"num_words":2,"start":48.94294,"end":50.24294}]}}]},{"alternatives":[{"transcript":"Delaney speaking. Good. Thanks. Yeah. Look. Thanks for your call, but we have an in house IT team here. So we have all of that taken care of in house. Thanks for your call, though. Have a great day.","confidence":0.9980469,"words":[{"word":"delaney","start":0.79999995,"end":1.28,"confidence":0.6887207,"punctuated_word":"Delaney","sentiment":"neutral","sentiment_score":0.0029274076223373413},{"word":"speaking","start":1.28,"end":1.78,"confidence":0.9941406,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.01220550574362278},{"word":"good","start":11.679999,"end":11.92,"confidence":0.81640625,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.5076591968536377},{"word":"thanks","start":11.92,"end":12.345,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5349542498588562},{"word":"yeah","start":40.17294,"end":40.572937,"confidence":0.8959961,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05519360676407814},{"word":"look","start":40.572937,"end":40.81294,"confidence":0.7331543,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.10950623452663422},{"word":"thanks","start":40.81294,"end":41.052937,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.3502528965473175},{"word":"for","start":41.052937,"end":41.212936,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.32281309366226196},{"word":"your","start":41.212936,"end":41.372936,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2613682746887207},{"word":"call","start":41.372936,"end":41.532936,"confidence":0.8195801,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.29649847745895386},{"word":"but","start":41.532936,"end":41.772938,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.19461381435394287},{"word":"we","start":41.772938,"end":41.852936,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13534237444400787},{"word":"have","start":41.852936,"end":42.01294,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1570904105901718},{"word":"an","start":42.01294,"end":42.17294,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0725543200969696},{"word":"in","start":42.17294,"end":42.33294,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.06773555278778076},{"word":"house","start":42.33294,"end":42.65294,"confidence":0.99609375,"punctuated_word":"house","sentiment":"neutral","sentiment_score":0.11250318586826324},{"word":"it","start":42.65294,"end":43.052937,"confidence":0.9980469,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.10754428058862686},{"word":"team","start":43.052937,"end":43.29294,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.03097330778837204},{"word":"here","start":43.29294,"end":43.79294,"confidence":0.84106445,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.1394672393798828},{"word":"so","start":44.732937,"end":45.13294,"confidence":0.796875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.12881676852703094},{"word":"we","start":45.13294,"end":45.29294,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11539696156978609},{"word":"have","start":45.29294,"end":45.532936,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.15231835842132568},{"word":"all","start":45.532936,"end":45.692936,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.18048059940338135},{"word":"of","start":45.692936,"end":45.772938,"confidence":0.9838867,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.19535097479820251},{"word":"that","start":45.772938,"end":45.932938,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1596495658159256},{"word":"taken","start":45.932938,"end":46.252937,"confidence":0.99902344,"punctuated_word":"taken","sentiment":"neutral","sentiment_score":0.19397807121276855},{"word":"care","start":46.252937,"end":46.412937,"confidence":0.99902344,"punctuated_word":"care","sentiment":"neutral","sentiment_score":0.17177839577198029},{"word":"of","start":46.412937,"end":46.65294,"confidence":0.97509766,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17929932475090027},{"word":"in","start":46.65294,"end":46.81294,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.15717469155788422},{"word":"house","start":46.81294,"end":47.31294,"confidence":0.99902344,"punctuated_word":"house.","sentiment":"neutral","sentiment_score":0.18283432722091675},{"word":"thanks","start":47.372936,"end":47.612938,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.49722450971603394},{"word":"for","start":47.612938,"end":47.772938,"confidence":0.98291016,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5367118716239929},{"word":"your","start":47.772938,"end":47.932938,"confidence":0.98291016,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4342942535877228},{"word":"call","start":47.932938,"end":48.092937,"confidence":0.9020996,"punctuated_word":"call,","sentiment":"positive","sentiment_score":0.5454014539718628},{"word":"though","start":48.092937,"end":48.33294,"confidence":0.9916992,"punctuated_word":"though.","sentiment":"positive","sentiment_score":0.4772411286830902},{"word":"have","start":48.33294,"end":48.572937,"confidence":0.9863281,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5546622276306152},{"word":"a","start":48.572937,"end":48.65294,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5284196138381958},{"word":"great","start":48.65294,"end":48.81294,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5413224697113037},{"word":"day","start":48.81294,"end":49.31294,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.5191839337348938}],"paragraphs":{"transcript":"\nDelaney speaking. Good. Thanks. Yeah. Look.\n\nThanks for your call, but we have an in house IT team here. So we have all of that taken care of in house. Thanks for your call, though. Have a great day.","paragraphs":[{"sentences":[{"text":"Delaney speaking.","start":0.79999995,"end":1.78,"sentiment":"neutral","sentiment_score":0.007566456682980061},{"text":"Good.","start":11.679999,"end":11.92,"sentiment":"positive","sentiment_score":0.5076591968536377},{"text":"Thanks.","start":11.92,"end":12.345,"sentiment":"positive","sentiment_score":0.5349542498588562},{"text":"Yeah.","start":40.17294,"end":40.572937,"sentiment":"neutral","sentiment_score":0.05519360676407814},{"text":"Look.","start":40.572937,"end":40.81294,"sentiment":"neutral","sentiment_score":0.10950623452663422}],"sentiment":"neutral","sentiment_score":0.20374103356152773,"num_words":6,"start":0.79999995,"end":40.81294},{"sentences":[{"text":"Thanks for your call, but we have an in house IT team here.","start":40.81294,"end":43.79294,"sentiment":"neutral","sentiment_score":0.17298132525040552},{"text":"So we have all of that taken care of in house.","start":44.732937,"end":47.31294,"sentiment":"neutral","sentiment_score":0.1651889126409184},{"text":"Thanks for your call, though.","start":47.372936,"end":48.33294,"sentiment":"positive","sentiment_score":0.4981746435165405},{"text":"Have a great day.","start":48.33294,"end":49.31294,"sentiment":"positive","sentiment_score":0.5358970612287521}],"sentiment":"neutral","sentiment_score":0.26364535544857837,"num_words":33,"start":40.81294,"end":49.31294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Delaney speaking.\n\nChannel 0: Yeah. Good morning. Nolani, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Good. Thanks.\n\nChannel 0: Alright. Okay. That's wonderful. And, Olani, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was, February of this year. And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, it's Cloud Solution IT.\n\nChannel 1: Yeah. Look. Thanks for your call, but we have an in house IT team here. So we have all of that taken care of in house. Thanks for your call, though.\n\nHave a great day.\n\nChannel 0: Alright. Okay.","paragraphs":[{"sentences":[{"text":"Delaney speaking.","start":0.79999995,"end":1.78,"sentiment":"neutral","sentiment_score":0.007566456682980061}],"sentiment":"neutral","sentiment_score":0.007566456682980061,"channel":1,"num_words":2,"start":0.79999995,"end":1.78},{"sentences":[{"text":"Yeah.","start":3.76,"end":4.0,"sentiment":"neutral","sentiment_score":0.11823807656764984},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"positive","sentiment_score":0.4251851886510849},{"text":"Nolani, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.38,"sentiment":"neutral","sentiment_score":0.28617848243032185},{"text":"How are you doing today?","start":10.08,"end":11.3,"sentiment":"neutral","sentiment_score":0.30656636953353883}],"sentiment":"neutral","sentiment_score":0.3003126452366511,"channel":0,"num_words":15,"start":3.76,"end":11.3},{"sentences":[{"text":"Good.","start":11.679999,"end":11.92,"sentiment":"positive","sentiment_score":0.5076591968536377},{"text":"Thanks.","start":11.92,"end":12.345,"sentiment":"positive","sentiment_score":0.5349542498588562}],"sentiment":"positive","sentiment_score":0.521306723356247,"channel":1,"num_words":2,"start":11.679999,"end":12.345},{"sentences":[{"text":"Alright.","start":13.04,"end":13.5199995,"sentiment":"positive","sentiment_score":0.38485512137413025},{"text":"Okay.","start":13.5199995,"end":13.759999,"sentiment":"positive","sentiment_score":0.5386502742767334},{"text":"That's wonderful.","start":13.759999,"end":14.5,"sentiment":"positive","sentiment_score":0.7558009028434753},{"text":"And, Olani, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was, February of this year.","start":15.305,"end":24.445,"sentiment":"neutral","sentiment_score":0.03964711946124832},{"text":"And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":24.904999,"end":36.0,"sentiment":"neutral","sentiment_score":0.0503800633466906}],"sentiment":"neutral","sentiment_score":0.08171774582845755,"channel":0,"num_words":61,"start":13.04,"end":36.0},{"sentences":[{"text":"Name of the company again, it's Cloud Solution IT.","start":37.02,"end":39.84,"sentiment":"neutral","sentiment_score":0.029155157713426486}],"sentiment":"neutral","sentiment_score":0.029155157713426486,"channel":0,"num_words":9,"start":37.02,"end":39.84},{"sentences":[{"text":"Yeah.","start":40.17294,"end":40.572937,"sentiment":"neutral","sentiment_score":0.05519360676407814},{"text":"Look.","start":40.572937,"end":40.81294,"sentiment":"neutral","sentiment_score":0.10950623452663422},{"text":"Thanks for your call, but we have an in house IT team here.","start":40.81294,"end":43.79294,"sentiment":"neutral","sentiment_score":0.17298132525040552},{"text":"So we have all of that taken care of in house.","start":44.732937,"end":47.31294,"sentiment":"neutral","sentiment_score":0.1651889126409184},{"text":"Thanks for your call, though.","start":47.372936,"end":48.33294,"sentiment":"positive","sentiment_score":0.4981746435165405}],"sentiment":"neutral","sentiment_score":0.21681962342512223,"channel":1,"num_words":31,"start":40.17294,"end":48.33294},{"sentences":[{"text":"Have a great day.","start":48.33294,"end":49.31294,"sentiment":"positive","sentiment_score":0.5358970612287521}],"sentiment":"positive","sentiment_score":0.5358970612287521,"channel":1,"num_words":4,"start":48.33294,"end":49.31294},{"sentences":[{"text":"Alright.","start":48.94294,"end":49.44294,"sentiment":"neutral","sentiment_score":0.1164449378848076},{"text":"Okay.","start":49.74294,"end":50.24294,"sentiment":"neutral","sentiment_score":0.04214830324053764}],"sentiment":"neutral","sentiment_score":0.07929662056267262,"channel":0,"num_words":2,"start":48.94294,"end":50.24294}]},"summary":{"result":"success","short":"The customer, Olani, called Cloud Solution IT and spoke with Ronald, a representative. Ronald reminds Olani that they had previously talked to him in February and that they have an in-house IT team to handle their services. Olani thanks him for the call and they end the conversation."},"intents":{"segments":[{"text":"And, Olani, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was, February of this year. And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":23,"end_word":79,"intents":[{"intent":"Introduce company and services","confidence_score":0.19084854}]},{"text":"And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah.","start_word":53,"end_word":89,"intents":[{"intent":"Arrange meeting","confidence_score":0.14840282}]}]},"sentiments":{"segments":[{"text":"Delaney speaking. Yeah.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.03852420300245285},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4250725209712982},{"text":"Nolani, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":5,"end_word":16,"sentiment":"neutral","sentiment_score":0.30516061186790466},{"text":"Good. Thanks. Alright. Okay. That's wonderful.","start_word":17,"end_word":22,"sentiment":"positive","sentiment_score":0.5810821056365967},{"text":"And, Olani, I am not so sure if you can still remember the company, because the last time that we touched base with you, it was, February of this year. And during that time, I was trying to arrange a meeting with you, together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. Yeah. Look. Thanks for your call, but we have an in house IT team here. So we have all of that taken care of in house.","start_word":23,"end_word":114,"sentiment":"neutral","sentiment_score":0.07667344063520432},{"text":"Thanks for your call, though. Have a great day.","start_word":115,"end_word":123,"sentiment":"positive","sentiment_score":0.5157467722892761},{"text":"Alright. Okay.","start_word":124,"end_word":125,"sentiment":"neutral","sentiment_score":0.09568680822849274}],"average":{"sentiment":"neutral","sentiment_score":0.17714355511372315}}}}