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Thank you so much for calling Airtel accounts. How may I help you today? What is the phone number? Thank you.\n\nIs this a Indian phone number? Is this a Indian phone number? Yeah. Because this is Airtel Australia. What we do is to provide Internet service and the mobile plan services.\n\nOkay? Have you bought the SIM to us? Because I don't see you don't have an account with us. Do you have an account with Airtel Australia? Okay.\n\nWhat is the first name? M e l? Okay. Thank you. And then you just spoke to one of our representative earlier.\n\nIs that what you said? Because your line is cutting in and out. Okay. Sure. So let me just go ahead and put you on hold.\n\nLet me see if it's available. If not, I will just ask him to give you a call. Okay? One moment. Thank you.\n\nThank you so much for patiently waiting on the line. Alright. I tried to transfer the call, but it seems like, she is occupied. But I will endorse your phone number and concern. Just, keep your line open.\n\nWithin five to ten minutes, you will receive a callback to provide you support. Okay? Yes. The one you're using ends in 5465. Right?\n\nOkay. Alright. Sure. So just wait for a callback, please, then we'll go ahead and sort this out. Thank you.\n\nHave a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"positive","sentiment_score":0.3890727758407593},{"text":"Thank you so much for calling Airtel accounts.","start":1.04,"end":3.4399998,"sentiment":"positive","sentiment_score":0.6486878022551537},{"text":"How may I help you today?","start":3.4399998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.5878306825955709},{"text":"What is the phone number?","start":11.92,"end":13.38,"sentiment":"neutral","sentiment_score":-0.019386111572384835},{"text":"Thank you.","start":25.335,"end":25.735,"sentiment":"neutral","sentiment_score":0.22767948359251022}],"sentiment":"positive","sentiment_score":0.43018125903538684,"num_words":22,"start":0.71999997,"end":25.735},{"sentences":[{"text":"Is this a Indian phone number?","start":25.735,"end":27.595001,"sentiment":"neutral","sentiment_score":0.02950570561612646},{"text":"Is this a Indian phone 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you.","start":197.045,"end":197.605,"sentiment":"positive","sentiment_score":0.5321512222290039}],"sentiment":"neutral","sentiment_score":0.13275399580597877,"num_words":20,"start":191.045,"end":197.605},{"sentences":[{"text":"Have a good one.","start":197.605,"end":198.745,"sentiment":"positive","sentiment_score":0.4923075810074806}],"sentiment":"positive","sentiment_score":0.4923075810074806,"num_words":4,"start":197.605,"end":198.745}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. I'm having trouble activating my SIM card in my phone. The phone number is 37254688026. Sorry? I bought the SIM card from Australia. Yeah. Yeah. Yeah. I was just talking to a lady earlier on, and she found my account. It's under Mel Rolls. Mel? Yeah. Roles, r o w l e s. Yeah. That's correct. She said to put the SIM card in my phone, and I'm ringing from another phone now. Okay. Okay. Okay. You got my phone number. That's right. Yep. Okay. Thank 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Hi. I'm having trouble activating my SIM card in my phone. The phone number is 37254688026. Sorry?\n\nI bought the SIM card from Australia. Yeah. Yeah. Yeah. I was just talking to a lady earlier on, and she found my account.\n\nIt's under Mel Rolls. Mel? Yeah. Roles, r o w l e s. Yeah.\n\nThat's correct. She said to put the SIM card in my phone, and I'm ringing from another phone now. Okay. Okay. Okay.\n\nYou got my phone number. That's right. Yep. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.04037504643201828},{"text":"Hi.","start":6.08,"end":6.56,"sentiment":"neutral","sentiment_score":-0.014143267646431925},{"text":"I'm having trouble activating my SIM card in my phone.","start":6.56,"end":10.74,"sentiment":"neutral","sentiment_score":-0.14577018097043037},{"text":"The phone number is 37254688026.","start":14.32,"end":24.235,"sentiment":"neutral","sentiment_score":0.0017882637679576875},{"text":"Sorry?","start":29.575,"end":30.075,"sentiment":"neutral","sentiment_score":-0.0064315758645534515}],"sentiment":"neutral","sentiment_score":-0.0793866826635268,"num_words":18,"start":5.7599998,"end":30.075},{"sentences":[{"text":"I bought the SIM card from Australia.","start":33.61,"end":35.87,"sentiment":"neutral","sentiment_score":0.017048227467707226},{"text":"Yeah.","start":47.045,"end":47.125,"sentiment":"neutral","sentiment_score":0.024618495255708694},{"text":"Yeah.","start":47.125,"end":47.625,"sentiment":"neutral","sentiment_score":0.01977681741118431},{"text":"Yeah.","start":56.9,"end":57.06,"sentiment":"neutral","sentiment_score":-0.016353335231542587},{"text":"I was just talking to a lady earlier on, and she found my account.","start":57.06,"end":60.34,"sentiment":"neutral","sentiment_score":-0.05186643877199718}],"sentiment":"neutral","sentiment_score":-0.024114607212444145,"num_words":24,"start":33.61,"end":60.34},{"sentences":[{"text":"It's under Mel Rolls.","start":60.34,"end":61.72,"sentiment":"neutral","sentiment_score":-0.020510404836386442},{"text":"Mel?","start":65.14,"end":65.64,"sentiment":"neutral","sentiment_score":-0.009129617363214493},{"text":"Yeah.","start":68.34,"end":68.82,"sentiment":"neutral","sentiment_score":-0.004037754610180855},{"text":"Roles, r o w l e s.","start":68.82,"end":70.845,"sentiment":"neutral","sentiment_score":-0.009057930537632533},{"text":"Yeah.","start":82.525,"end":82.845,"sentiment":"neutral","sentiment_score":-0.023251160979270935}],"sentiment":"neutral","sentiment_score":-0.012990404718688555,"num_words":14,"start":60.34,"end":82.845},{"sentences":[{"text":"That's correct.","start":82.845,"end":83.58,"sentiment":"neutral","sentiment_score":-0.012206303887069225},{"text":"She said to put the SIM card in my phone, and I'm ringing from another phone now.","start":83.58,"end":88.240005,"sentiment":"neutral","sentiment_score":-0.14728567398646297},{"text":"Okay.","start":96.745,"end":97.245,"sentiment":"neutral","sentiment_score":-0.013810068368911743},{"text":"Okay.","start":166.545,"end":167.045,"sentiment":"neutral","sentiment_score":0.04738863557577133},{"text":"Okay.","start":183.74501,"end":183.985,"sentiment":"neutral","sentiment_score":0.013293124735355375}],"sentiment":"neutral","sentiment_score":-0.11279078970917246,"num_words":22,"start":82.845,"end":183.985},{"sentences":[{"text":"You got my phone number.","start":183.985,"end":185.285,"sentiment":"neutral","sentiment_score":0.003951290622353554},{"text":"That's right.","start":189.66501,"end":190.225,"sentiment":"neutral","sentiment_score":0.04924132116138935},{"text":"Yep.","start":190.225,"end":190.725,"sentiment":"neutral","sentiment_score":0.05060483142733574},{"text":"Okay.","start":195.505,"end":196.005,"sentiment":"neutral","sentiment_score":0.07481060922145844},{"text":"Thank you.","start":196.785,"end":197.52501,"sentiment":"neutral","sentiment_score":0.19895585626363754}],"sentiment":"neutral","sentiment_score":0.05832420441914688,"num_words":11,"start":183.985,"end":197.52501}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Yeah. Hi. I'm having trouble activating my SIM card in my phone.\n\nChannel 0: What is the phone number?\n\nChannel 1: The phone number is 37254688026.\n\nChannel 0: Thank you. Is this a Indian phone number?\n\nChannel 1: Sorry?\n\nChannel 0: Is this a Indian phone number?\n\nChannel 1: I bought the SIM card from Australia.\n\nChannel 0: Yeah. Because this is Airtel Australia. What we do is to provide Internet service and the mobile plan services.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay? Have you bought the SIM to us? Because I don't see you don't have an account with us. Do you have an account with Airtel Australia?\n\nChannel 1: Yeah. I was just talking to a lady earlier on, and she found my account. It's under Mel Rolls.\n\nChannel 0: Okay. What is the first name?\n\nChannel 1: Mel?\n\nChannel 0: M e l?\n\nChannel 1: Yeah. Roles, r o w l e s.\n\nChannel 0: Okay. Thank you. And then you just spoke to one of our representative earlier. Is that what you said? Because your line is cutting in and out.\n\nChannel 1: Yeah. That's correct. She said to put the SIM card in my phone, and I'm ringing from another phone now.\n\nChannel 0: Okay. Sure. So let me just go ahead and put you on hold. Let me see if it's available. If\n\nChannel 1: Okay.\n\nChannel 0: not, I will just ask him to give you a call. Okay? One moment. Thank you. Thank you so much for patiently waiting on the line.\n\nChannel 1: Okay.\n\nChannel 0: Alright. I tried to transfer the call, but it seems like, she is occupied. But I will endorse your phone number and concern. Just, keep your line open. Within five to ten minutes, you will receive a callback to provide you support.\n\nOkay?\n\nChannel 1: Okay. You got my phone number.\n\nChannel 0: Yes. The one you're using ends in 5465. Right?\n\nChannel 1: That's right. Yep.\n\nChannel 0: Okay. Alright. Sure. So just wait for a callback, please, then we'll\n\nChannel 1: Okay.\n\nChannel 0: go ahead and sort this\n\nChannel 1: Thank\n\nChannel 0: out.\n\nChannel 1: you.\n\nChannel 0: Thank you. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"positive","sentiment_score":0.3890727758407593},{"text":"Thank you so much for calling Airtel accounts.","start":1.04,"end":3.4399998,"sentiment":"positive","sentiment_score":0.6486878022551537},{"text":"How may I help you today?","start":3.4399998,"end":4.8199997,"sentiment":"positive","sentiment_score":0.5878306825955709}],"sentiment":"positive","sentiment_score":0.6070372859636942,"channel":0,"num_words":15,"start":0.71999997,"end":4.8199997},{"sentences":[{"text":"Yeah.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.04037504643201828},{"text":"Hi.","start":6.08,"end":6.56,"sentiment":"neutral","sentiment_score":-0.014143267646431925},{"text":"I'm having trouble activating my SIM card in my 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Australia.","start":33.61,"end":35.87,"sentiment":"neutral","sentiment_score":0.017048227467707226}],"sentiment":"neutral","sentiment_score":0.017048227467707226,"channel":1,"num_words":7,"start":33.61,"end":35.87},{"sentences":[{"text":"Yeah.","start":39.449997,"end":39.77,"sentiment":"neutral","sentiment_score":0.06249011307954788},{"text":"Because this is Airtel Australia.","start":39.77,"end":41.71,"sentiment":"neutral","sentiment_score":0.05868853032588959},{"text":"What we do is to provide Internet service and the mobile plan 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you.","start":102.985,"end":104.525,"sentiment":"neutral","sentiment_score":0.16662956029176712},{"text":"Thank you so much for patiently waiting on the line.","start":163.395,"end":166.295,"sentiment":"neutral","sentiment_score":0.30549985319375994}],"sentiment":"neutral","sentiment_score":0.1179363104299857,"channel":0,"num_words":26,"start":96.95,"end":166.295},{"sentences":[{"text":"Okay.","start":166.545,"end":167.045,"sentiment":"neutral","sentiment_score":0.04738863557577133}],"sentiment":"neutral","sentiment_score":0.04738863557577133,"channel":1,"num_words":1,"start":166.545,"end":167.045},{"sentences":[{"text":"Alright.","start":167.635,"end":168.035,"sentiment":"neutral","sentiment_score":0.04404766485095024},{"text":"I tried to transfer the call, but it seems like, she is occupied.","start":168.035,"end":171.97499,"sentiment":"neutral","sentiment_score":-0.09557692649272773},{"text":"But I will endorse your phone number and 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you.","start":197.045,"end":197.605,"sentiment":"positive","sentiment_score":0.5321512222290039},{"text":"Have a good one.","start":197.605,"end":198.745,"sentiment":"positive","sentiment_score":0.4923075810074806}],"sentiment":"positive","sentiment_score":0.5055887947479883,"channel":0,"num_words":6,"start":197.045,"end":198.745}]},"summary":{"result":"success","short":"The customer is having trouble activating their SIM card in their phone and provides the phone number to the agent. The agent tries to transfer the call but is unsuccessful, so the customer is asked to keep their line open for a callback. The agent promises to call the customer back within five to ten minutes."},"intents":{"segments":[{"text":"I'm having trouble activating my SIM card in my phone. What is the phone number?","start_word":17,"end_word":31,"intents":[{"intent":"Activate sim card","confidence_score":0.22950575}]},{"text":"Because this is Airtel Australia. What we do is to provide Internet service and the mobile plan services. Yeah.","start_word":60,"end_word":78,"intents":[{"intent":"Provide internet service","confidence_score":0.044384476}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5978992581367493},{"text":"Yeah. Hi. I'm having trouble activating my SIM card in my phone. What is the phone number? The phone number is 37254688026. Thank you. Is this a Indian phone number? Sorry? Is this a Indian phone number? I bought the SIM card from Australia. Yeah. Because this is Airtel Australia. What we do is to provide Internet service and the mobile plan services. Yeah. Yeah. Okay? Have you bought the SIM to us? Because I don't see you don't have an account with us. Do you have an account with Airtel Australia? Yeah. I was just talking to a lady earlier on, and she found my account. It's under Mel Rolls. Okay. What is the first name? Mel? M e l? Yeah. Roles, r o w l e s. Okay. Thank you. And then you just spoke to one of our representative earlier. Is that what you said? Because your line is cutting in and out. Yeah. That's correct. She said to put the SIM card in my phone, and I'm ringing from another phone now. Okay. Sure. So let me just go ahead and put you on hold. Let me see if it's available. If Okay. not, I will just ask him to give you a call. Okay? One moment. Thank you. Thank you so much for patiently waiting on the line. Okay. Alright. I tried to transfer the call, but it seems like, she is occupied. But I will endorse your phone number and concern. Just, keep your line open. Within five to ten minutes, you will receive a callback to provide you support. Okay? Okay. You got my phone number. Yes. The one you're using ends in 5465. Right? That's right. Yep. Okay. Alright. Sure. So just wait for a callback, please, then we'll Okay. go ahead and sort this Thank out. you.","start_word":15,"end_word":320,"sentiment":"neutral","sentiment_score":0.0023285483475774527},{"text":"Thank you. Have a good one.","start_word":321,"end_word":326,"sentiment":"positive","sentiment_score":0.5347303152084351}],"average":{"sentiment":"neutral","sentiment_score":0.03667280770568197}}}}