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though.","start":55.795,"end":56.355,"sentiment":"neutral","sentiment_score":0.01853849831968546},{"text":"Bye.","start":56.355,"end":56.855,"sentiment":"neutral","sentiment_score":0.030316580086946487}],"sentiment":"neutral","sentiment_score":0.019793327897787094,"channel":0,"num_words":4,"start":55.475,"end":56.855}]},"summary":{"result":"success","short":"A representative fromays fromays fromays from a financial company called Local Framing Studio to discuss putting the customer in a better financial position. The customer hasn't spoken to Fabian Billy yet but agrees to a call back at a later time. The representative gives the customer a number and promises to call them back."},"intents":{"segments":[{"text":"I was just reaching out to you to have a little bit more of an in-depth discussion and just cover off a couple of touch points so we could go through and and have a look at putting you in a better financial position.","start_word":39,"end_word":82,"intents":[{"intent":"Discuss financial position","confidence_score":0.25855044}]}]},"sentiments":{"segments":[{"text":"Good morning. The Local Framing Studio. Catherine speaking. Hi, Catherine. Larissa here from O2 Financial. How are you going?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.14217984676361084},{"text":"Good. Thanks. That's good.","start_word":19,"end_word":22,"sentiment":"positive","sentiment_score":0.7181839942932129},{"text":"I know that you've been speaking with Fabian Billy from my team recently, Yes. and Yep. I was just reaching out to you to have a little bit more of an in-depth discussion and just cover off a couple of touch points so we could go through and and have a look at putting you in a better financial position. Have I caught Larissa, you at can a good I time? no? You haven't. Can I No. call you back? Yeah. That's absolutely fine. What's the number? Yep. So 1300 Mhmm. 160796. One six zero 796. Okay. Right. I will get back to you in due course. Yeah. Absolutely.","start_word":23,"end_word":131,"sentiment":"neutral","sentiment_score":0.1499568223953247},{"text":"Not a problem at all. Thanks, Larissa.","start_word":132,"end_word":138,"sentiment":"positive","sentiment_score":0.36495086550712585},{"text":"Bye. No. Bye, though. Bye.","start_word":139,"end_word":143,"sentiment":"neutral","sentiment_score":0.06634197384119034}],"average":{"sentiment":"neutral","sentiment_score":0.1786670512981243}}}}