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Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":137.43501,"end":137.675,"sentiment":"neutral","sentiment_score":-0.02429557591676712},{"text":"I just wanna know where my service repair is at.","start":137.675,"end":140.815,"sentiment":"neutral","sentiment_score":-0.11909157782793045},{"text":"Yep.","start":155.18,"end":155.68,"sentiment":"neutral","sentiment_score":0.08202436566352844},{"text":"Yep.","start":155.81999,"end":156.14,"sentiment":"neutral","sentiment_score":0.058998845517635345},{"text":"You ready?","start":156.14,"end":156.88,"sentiment":"neutral","sentiment_score":0.037769488990306854}],"sentiment":"neutral","sentiment_score":-0.06657661100228628,"num_words":15,"start":137.43501,"end":156.88},{"sentences":[{"text":"Yep.","start":157.27501,"end":157.77501,"sentiment":"neutral","sentiment_score":0.0372985303401947},{"text":"44 36 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If you require technical assistance, troubleshooting, or help with the repair Hello. Welcome to Samsung Australia. Did you know our live chat team are available twenty four seven for your convenience? Simply visit samsung.com.au and start chatting today. To connect with us through chat, press 1. To use our self help tool, press 2, or stay on the call to speak with our team member. To better assist you, we may need to ask you to provide some personal information. To listen to our privacy collection notice, press hash. For Samsung online store support, including new or existing orders as well as promotions, press 1. For product support including general advice, troubleshooting, and repairs, press 2. For Samsung apps and services For mobile phones, tablets, and wearable products, press 1. For TVs and audio visual products, press 2. Need to send your device for repairs? You can now create a repair booking online on the Samsung website. Select the support from the main menu, then book a repair. Need help switching to Samsung? Press 1. For general advice, troubleshooting, and repairs, press 2. To repeat these options, press star. To return to the previous menu, press 0. Need to send your device for repairs? You can now create a repair booking online on the Samsung website. Select the support from the main menu, then book a repair. Need help switching to Samsung? Press 1. For general advice, troubleshooting, and repairs, press 2. To repeat these options, press please note that this call may be monitored or recorded for quality and training purposes. If you do not wish for your call to be recorded, please advise our team member. Thank you for calling Samsung technical team. This is Jay. How can I help you? Alright. There you go. You would like to check the status of the re of the repair. Correct, sir? Yep. If that's the case then, yes, I'll be more than happy to check it out for you. Do you have the reference number that starts O4? Yes, please. Sorry. Mhmm. Mhmm. 114. Alright. Hold on a second. Let me run a check here with this reference number. And where did you initially dropped it off? Was it from the Samsung store? Or hello? At Chad's store. Thank you so much for the confirmation. And, yes, so this is for documentation purposes only. Can you please confirm your full name, email, and your mobile number? Mhmm. And your first and last name? Thank you so much. And right. So allow me to put this call on hold for two three minutes. While I'm checking here on my end, I'll be back. Okay? Thank you. Thank you. Hold on. Thank you for waiting on the line. Yes. So by the way, I'm just still running a check here for final confirmation since I believe this has been sitting there for too long even though the status of this so at the moment, they're processing an exchange or some sort of a swap. Are you already aware of that or no? Exactly. Right. Actually, it says here it's processing exchange, so some sort of a swap thing. But I'm just waiting for the final confirmation. So just give me only two to three more minutes. Okay? I'll do my yeah. That's that's actually the thing that I'm about to check and yep. That's all. Okay. I'll I'll check it out for you. Okay? A moment. Thank you. You're welcome. Thank you for waiting on the line, Ken. Okay. There you go. So b basing on to their informations, the parts are actually they have ordered the parts for the device Even though their last update here was last Thursday last week, they have already raised this to the relevant team. And even though what I did is I also submitted a a report, there you go, in order for them to expedite the process and bringing this case on top of their priority list. So right now, you are about to receive a notification. Alright? So this is just a turnaround time, okay, from the last time that they have updated last week, Thursday. So three business days from that day. So there's a chance so today is second day, and there's a chance that they may able to update you if it's not within a day, but the next following day at least. And in order for me to extend my help to you, you will be receiving a text message right now. That is also the direct line of the service center just in case if you would like to follow it up. That's the information where you can call them, and you just have to provide the reference number for them to be able to answer the newest or latest updates status of your device can. Okay? And keep your line open because I did raise this already again. So highly likely they will be updating you as soon as possible. Okay? SMS. Either the two, actually, and they'll be probably contacting you as well just in case. And would would you also like me to send you an SMS for you to have access to our live chat team? Alright. There is there is no decision yet. That's the point of why they are or they have already raised that concern last Thursday. So for the update, that's the the thing that for the turnaround time of two to three business days, which is today's second day. So they they possibly able to update you if it's not within a day, but the next following day at least. Okay? And yep. So since everything is all set for a moment, and we also have ongoing promotions for our mobile devices, would you like to hear more about this? Or okay. So, yeah, we acknowledge your decision. In case you wanna reconsider this loyalty offer, you may always ring us back or email us at connect@Samsung.com. Thank you for calling Samsung. You have a great day. 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you for calling the Samsung customer experience store. If you require technical assistance, troubleshooting, or help with the repair Hello. Welcome to Samsung Australia. Did you know our live chat team are available twenty four seven for your convenience? Simply visit samsung.com.au and start chatting today.\n\nTo connect with us through chat, press 1. To use our self help tool, press 2, or stay on the call to speak with our team member. To better assist you, we may need to ask you to provide some personal information. To listen to our privacy collection notice, press hash. For Samsung online store support, including new or existing orders as well as promotions, press 1.\n\nFor product support including general advice, troubleshooting, and repairs, press 2. For Samsung apps and services For mobile phones, tablets, and wearable products, press 1. For TVs and audio visual products, press 2. Need to send your device for repairs? You can now create a repair booking online on the Samsung website.\n\nSelect the support from the main menu, then book a repair. Need help switching to Samsung? Press 1. For general advice, troubleshooting, and repairs, press 2. To repeat these options, press star.\n\nTo return to the previous menu, press 0. Need to send your device for repairs? You can now create a repair booking online on the Samsung website. Select the support from the main menu, then book a repair. Need help switching to Samsung?\n\nPress 1. For general advice, troubleshooting, and repairs, press 2. To repeat these options, press please note that this call may be monitored or recorded for quality and training purposes. If you do not wish for your call to be recorded, please advise our team member. Thank you for calling Samsung technical team.\n\nThis is Jay. How can I help you? Alright. There you go. You would like to check the status of the re of the repair.\n\nCorrect, sir? Yep. If that's the case then, yes, I'll be more than happy to check it out for you. Do you have the reference number that starts O4? Yes, please.\n\nSorry. Mhmm. Mhmm. 114. Alright.\n\nHold on a second. Let me run a check here with this reference number. And where did you initially dropped it off? Was it from the Samsung store? Or hello?\n\nAt Chad's store. Thank you so much for the confirmation. And, yes, so this is for documentation purposes only. Can you please confirm your full name, email, and your mobile number? Mhmm.\n\nAnd your first and last name? Thank you so much. And right. So allow me to put this call on hold for two three minutes. While I'm checking here on my end, I'll be back.\n\nOkay? Thank you. Thank you. Hold on. Thank you for waiting on the line.\n\nYes. So by the way, I'm just still running a check here for final confirmation since I believe this has been sitting there for too long even though the status of this so at the moment, they're processing an exchange or some sort of a swap. Are you already aware of that or no? Exactly. Right.\n\nActually, it says here it's processing exchange, so some sort of a swap thing. But I'm just waiting for the final confirmation. So just give me only two to three more minutes. Okay? I'll do my yeah.\n\nThat's that's actually the thing that I'm about to check and yep. That's all. Okay. I'll I'll check it out for you. Okay?\n\nA moment. Thank you. You're welcome. Thank you for waiting on the line, Ken. Okay.\n\nThere you go. So b basing on to their informations, the parts are actually they have ordered the parts for the device Even though their last update here was last Thursday last week, they have already raised this to the relevant team. And even though what I did is I also submitted a a report, there you go, in order for them to expedite the process and bringing this case on top of their priority list. So right now, you are about to receive a notification. Alright?\n\nSo this is just a turnaround time, okay, from the last time that they have updated last week, Thursday. So three business days from that day. So there's a chance so today is second day, and there's a chance that they may able to update you if it's not within a day, but the next following day at least. And in order for me to extend my help to you, you will be receiving a text message right now. That is also the direct line of the service center just in case if you would like to follow it up.\n\nThat's the information where you can call them, and you just have to provide the reference number for them to be able to answer the newest or latest updates status of your device can. Okay? And keep your line open because I did raise this already again. So highly likely they will be updating you as soon as possible. Okay?\n\nSMS. Either the two, actually, and they'll be probably contacting you as well just in case. And would would you also like me to send you an SMS for you to have access to our live chat team? Alright. There is there is no decision yet.\n\nThat's the point of why they are or they have already raised that concern last Thursday. So for the update, that's the the thing that for the turnaround time of two to three business days, which is today's second day. So they they possibly able to update you if it's not within a day, but the next following day at least. Okay? And yep.\n\nSo since everything is all set for a moment, and we also have ongoing promotions for our mobile devices, would you like to hear more about this? Or okay. So, yeah, we acknowledge your decision. In case you wanna reconsider this loyalty offer, you may always ring us back or email us at connect@Samsung.com. Thank you for calling Samsung.\n\nYou have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Samsung customer experience store.","start":0.32,"end":3.54,"sentiment":"positive","sentiment_score":0.4831344783306122},{"text":"If you require technical assistance, troubleshooting, or help with the repair Hello.","start":3.6799998,"end":11.86,"sentiment":"neutral","sentiment_score":0.05491050876056155},{"text":"Welcome to Samsung Australia.","start":11.92,"end":13.7,"sentiment":"neutral","sentiment_score":0.31599801033735275},{"text":"Did you know our live chat team are available twenty four seven for your convenience?","start":14.025,"end":18.125,"sentiment":"neutral","sentiment_score":0.3214009592930476},{"text":"Simply visit samsung.com.au and start chatting today.","start":18.585,"end":22.205,"sentiment":"neutral","sentiment_score":0.31379527492182596}],"sentiment":"neutral","sentiment_score":0.28273850564468417,"num_words":47,"start":0.32,"end":22.205},{"sentences":[{"text":"To connect with us through chat, press 1.","start":22.425,"end":24.925,"sentiment":"neutral","sentiment_score":0.16924883611500263},{"text":"To use our self help tool, press 2, or stay on the call to speak with our team member.","start":24.985,"end":29.84,"sentiment":"neutral","sentiment_score":0.0957576185464859},{"text":"To better assist you, we may need to ask you to provide some personal information.","start":36.86,"end":40.96,"sentiment":"neutral","sentiment_score":0.007625251263380051},{"text":"To listen to our privacy collection notice, press hash.","start":41.515,"end":44.815,"sentiment":"neutral","sentiment_score":0.0016364453153477774},{"text":"For Samsung online store support, including new or existing orders as well as promotions, press 1.","start":52.155,"end":58.65,"sentiment":"neutral","sentiment_score":0.07541012135334313}],"sentiment":"neutral","sentiment_score":0.06729931581709812,"num_words":67,"start":22.425,"end":58.65},{"sentences":[{"text":"For product support including general advice, 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repair.","start":80.545,"end":83.604996,"sentiment":"neutral","sentiment_score":0.0720693137158047},{"text":"Need help switching to Samsung?","start":84.09,"end":85.549995,"sentiment":"neutral","sentiment_score":0.03388841450214386},{"text":"Press 1.","start":85.77,"end":86.59,"sentiment":"neutral","sentiment_score":0.01669855508953333},{"text":"For general advice, troubleshooting, and repairs, press 2.","start":86.89,"end":90.03,"sentiment":"neutral","sentiment_score":0.02766790916211903},{"text":"To repeat these options, press star.","start":90.33,"end":92.509995,"sentiment":"neutral","sentiment_score":0.02559600615253051}],"sentiment":"neutral","sentiment_score":0.04282877949299291,"num_words":32,"start":80.545,"end":92.509995},{"sentences":[{"text":"To return to the previous menu, press 0.","start":92.65,"end":95.229996,"sentiment":"neutral","sentiment_score":0.014396764221601188},{"text":"Need to send your device for repairs?","start":98.495,"end":100.355,"sentiment":"neutral","sentiment_score":0.008407736995390483},{"text":"You can now create a repair booking online on the Samsung website.","start":100.575,"end":104.515,"sentiment":"neutral","sentiment_score":0.08757793003072341},{"text":"Select the support from the main menu, then book a repair.","start":104.815,"end":107.875,"sentiment":"neutral","sentiment_score":0.05554293299263174},{"text":"Need help switching to Samsung?","start":108.255005,"end":109.795,"sentiment":"neutral","sentiment_score":0.023332520201802254}],"sentiment":"neutral","sentiment_score":0.045409262721794984,"num_words":43,"start":92.65,"end":109.795},{"sentences":[{"text":"Press 1.","start":110.015,"end":110.835,"sentiment":"neutral","sentiment_score":0.006011085584759712},{"text":"For general advice, troubleshooting, and repairs, press 2.","start":111.119995,"end":114.34,"sentiment":"neutral","sentiment_score":0.01201683352701366},{"text":"To repeat these options, press please note that this call may be monitored or recorded for quality and training purposes.","start":114.64,"end":120.5,"sentiment":"neutral","sentiment_score":-0.0907499985769391},{"text":"If you do not wish for your call to be recorded, please advise our team member.","start":120.88,"end":124.82,"sentiment":"neutral","sentiment_score":-0.29593193624168634},{"text":"Thank you for calling Samsung technical team.","start":132.55501,"end":134.715,"sentiment":"neutral","sentiment_score":0.2586326130798885}],"sentiment":"neutral","sentiment_score":-0.08738350604643237,"num_words":53,"start":110.015,"end":134.715},{"sentences":[{"text":"This is Jay.","start":134.715,"end":135.595,"sentiment":"neutral","sentiment_score":0.29316096504529315},{"text":"How can I help you?","start":135.595,"end":136.735,"sentiment":"neutral","sentiment_score":0.31819705963134765},{"text":"Alright.","start":141.93,"end":142.25,"sentiment":"neutral","sentiment_score":0.07124648988246918},{"text":"There you go.","start":142.25,"end":142.73,"sentiment":"neutral","sentiment_score":0.03825023211538792},{"text":"You would like to check the status of the re of the repair.","start":142.73,"end":146.09,"sentiment":"neutral","sentiment_score":0.04368837392674042}],"sentiment":"neutral","sentiment_score":0.12897656962275506,"num_words":25,"start":134.715,"end":146.09},{"sentences":[{"text":"Correct, sir?","start":146.09,"end":146.90999,"sentiment":"neutral","sentiment_score":0.10343823209404945},{"text":"Yep.","start":148.56999,"end":148.89,"sentiment":"neutral","sentiment_score":0.2988694906234741},{"text":"If that's the case then, yes, I'll be more than happy to check it out for you.","start":148.89,"end":152.865,"sentiment":"positive","sentiment_score":0.6919341087341309},{"text":"Do you have the reference number that starts O4?","start":153.345,"end":157.66501,"sentiment":"neutral","sentiment_score":0.10202250298526552},{"text":"Yes, please.","start":157.66501,"end":158.225,"sentiment":"neutral","sentiment_score":0.03489440493285656}],"sentiment":"positive","sentiment_score":0.42763281096854516,"num_words":31,"start":146.09,"end":158.225},{"sentences":[{"text":"Sorry.","start":158.225,"end":158.725,"sentiment":"neutral","sentiment_score":-0.014920123852789402},{"text":"Mhmm.","start":159.905,"end":160.405,"sentiment":"neutral","sentiment_score":-0.010162262246012688},{"text":"Mhmm.","start":164.945,"end":165.265,"sentiment":"neutral","sentiment_score":0.00035915104672312737},{"text":"114.","start":165.265,"end":166.405,"sentiment":"neutral","sentiment_score":0.0058401464484632015},{"text":"Alright.","start":167.73999,"end":168.22,"sentiment":"neutral","sentiment_score":0.04433764144778251}],"sentiment":"neutral","sentiment_score":0.00509091056883335,"num_words":5,"start":158.225,"end":168.22},{"sentences":[{"text":"Hold on a second.","start":168.22,"end":169.18,"sentiment":"neutral","sentiment_score":0.016402303241193295},{"text":"Let me run a check here with this reference number.","start":169.18,"end":172.23999,"sentiment":"neutral","sentiment_score":0.018648581765592098},{"text":"And where did you initially dropped it off?","start":172.94,"end":176.16,"sentiment":"neutral","sentiment_score":-0.02091630338691175},{"text":"Was it from the Samsung store?","start":176.62,"end":178.62,"sentiment":"neutral","sentiment_score":-0.030323311686515808},{"text":"Or hello?","start":178.62,"end":183.16501,"sentiment":"neutral","sentiment_score":-0.023903166875243187}],"sentiment":"neutral","sentiment_score":-0.004832720011472702,"num_words":30,"start":168.22,"end":183.16501},{"sentences":[{"text":"At Chad's store.","start":185.225,"end":185.945,"sentiment":"neutral","sentiment_score":-0.003202765559156736},{"text":"Thank you so much for the confirmation.","start":185.945,"end":187.645,"sentiment":"positive","sentiment_score":0.4399016669818333},{"text":"And, yes, so this is for documentation purposes only.","start":188.265,"end":191.785,"sentiment":"neutral","sentiment_score":0.15204509596029916},{"text":"Can you please confirm your full name, email, and your mobile number?","start":191.785,"end":195.96501,"sentiment":"neutral","sentiment_score":0.08157677575945854},{"text":"Mhmm.","start":209.565,"end":209.965,"sentiment":"neutral","sentiment_score":0.01862199418246746}],"sentiment":"neutral","sentiment_score":0.1698641418479383,"num_words":32,"start":185.225,"end":209.965},{"sentences":[{"text":"And your first and last name?","start":209.965,"end":211.985,"sentiment":"neutral","sentiment_score":0.010962882544845343},{"text":"Thank you so much.","start":215.805,"end":217.025,"sentiment":"positive","sentiment_score":0.46066147834062576},{"text":"And right.","start":217.325,"end":218.44499,"sentiment":"neutral","sentiment_score":0.23594047129154205},{"text":"So allow me to put this call on hold for two three minutes.","start":218.44499,"end":222.69,"sentiment":"neutral","sentiment_score":0.036915406871300474},{"text":"While I'm checking here on my end, I'll be back.","start":222.69,"end":225.01,"sentiment":"neutral","sentiment_score":0.03342750910669565}],"sentiment":"neutral","sentiment_score":0.09127084376024348,"num_words":35,"start":209.965,"end":225.01},{"sentences":[{"text":"Okay?","start":225.01,"end":225.51,"sentiment":"neutral","sentiment_score":0.05466065928339958},{"text":"Thank you.","start":226.77,"end":227.33,"sentiment":"neutral","sentiment_score":0.19340533763170242},{"text":"Thank you.","start":227.33,"end":227.65,"sentiment":"neutral","sentiment_score":0.20369132608175278},{"text":"Hold on.","start":227.65,"end":228.47,"sentiment":"neutral","sentiment_score":0.07457858696579933},{"text":"Thank you for waiting on the line.","start":389.97498,"end":391.755,"sentiment":"neutral","sentiment_score":0.2191986313888005}],"sentiment":"neutral","sentiment_score":0.1808858271688223,"num_words":14,"start":225.01,"end":391.755},{"sentences":[{"text":"Yes.","start":393.25,"end":393.49,"sentiment":"neutral","sentiment_score":0.052837975323200226},{"text":"So by the way, I'm just still running a check here for final confirmation since I believe this has been sitting there for too long even though the status of this so at the moment, they're processing an exchange or some sort of a swap.","start":393.49,"end":410.01498,"sentiment":"neutral","sentiment_score":-0.09906873148348597},{"text":"Are you already aware of that or no?","start":411.275,"end":414.815,"sentiment":"neutral","sentiment_score":-0.06093926029279828},{"text":"Exactly.","start":419.91498,"end":420.41498,"sentiment":"neutral","sentiment_score":-0.0571913942694664},{"text":"Right.","start":421.435,"end":421.935,"sentiment":"neutral","sentiment_score":-0.009606476873159409}],"sentiment":"neutral","sentiment_score":-0.0885636945521193,"num_words":56,"start":393.25,"end":421.935},{"sentences":[{"text":"Actually, it says here it's processing exchange, so some sort of a swap thing.","start":424.41998,"end":428.9,"sentiment":"neutral","sentiment_score":0.007718442041160805},{"text":"But I'm just waiting for the final confirmation.","start":428.9,"end":431.24,"sentiment":"neutral","sentiment_score":-0.012308993260376155},{"text":"So just give me only two to three more minutes.","start":431.53998,"end":434.75998,"sentiment":"neutral","sentiment_score":0.018615420162677764},{"text":"Okay?","start":434.97998,"end":435.47998,"sentiment":"neutral","sentiment_score":0.022183850407600403},{"text":"I'll do my yeah.","start":435.53998,"end":440.42502,"sentiment":"neutral","sentiment_score":0.013487738091498613}],"sentiment":"neutral","sentiment_score":0.0073479796457733655,"num_words":37,"start":424.41998,"end":440.42502},{"sentences":[{"text":"That's that's actually the thing that I'm about to check and yep.","start":440.42502,"end":448.025,"sentiment":"neutral","sentiment_score":0.0729734799824655},{"text":"That's all.","start":448.025,"end":448.92502,"sentiment":"neutral","sentiment_score":0.08832497149705887},{"text":"Okay.","start":449.225,"end":449.70502,"sentiment":"neutral","sentiment_score":0.13049237430095673},{"text":"I'll I'll check it out for you.","start":449.70502,"end":451.305,"sentiment":"neutral","sentiment_score":0.195021818791117},{"text":"Okay?","start":451.305,"end":451.70502,"sentiment":"neutral","sentiment_score":0.09710139036178587}],"sentiment":"neutral","sentiment_score":0.11500339995583762,"num_words":23,"start":440.42502,"end":451.70502},{"sentences":[{"text":"A moment.","start":451.70502,"end":452.36502,"sentiment":"positive","sentiment_score":0.3642943352460861},{"text":"Thank you.","start":452.43,"end":453.16998,"sentiment":"positive","sentiment_score":0.4951729327440262},{"text":"You're welcome.","start":453.31,"end":453.97,"sentiment":"positive","sentiment_score":0.42464418709278107},{"text":"Thank you for waiting on the line, Ken.","start":905.785,"end":907.725,"sentiment":"positive","sentiment_score":0.49884843081235886},{"text":"Okay.","start":909.26,"end":909.57996,"sentiment":"neutral","sentiment_score":0.13447120785713196}],"sentiment":"positive","sentiment_score":0.44623210430145266,"num_words":15,"start":451.70502,"end":909.57996},{"sentences":[{"text":"There you go.","start":909.57996,"end":909.98,"sentiment":"neutral","sentiment_score":0.13060172398885092},{"text":"So b basing on to their informations, the parts are actually they have ordered the parts for the device Even though their last update here was last Thursday last week, they have already raised this to the relevant team.","start":909.98,"end":934.57495,"sentiment":"neutral","sentiment_score":0.017243237640613165},{"text":"And even though what I did is I also submitted a a report, there you go, in order for them to expedite the process and bringing this case on top of their priority list.","start":934.57495,"end":946.32,"sentiment":"neutral","sentiment_score":0.07673077592078377},{"text":"So right now, you are about to receive a notification.","start":946.78,"end":950.72003,"sentiment":"neutral","sentiment_score":0.12378850877285004},{"text":"Alright?","start":951.875,"end":952.27496,"sentiment":"neutral","sentiment_score":0.08722545951604843}],"sentiment":"neutral","sentiment_score":0.05745113067243291,"num_words":87,"start":909.57996,"end":952.27496},{"sentences":[{"text":"So this is just a turnaround time, okay, from the last time that they have updated last week, Thursday.","start":952.27496,"end":958.855,"sentiment":"neutral","sentiment_score":0.06638304046110104},{"text":"So three business days from that day.","start":960.595,"end":962.855,"sentiment":"neutral","sentiment_score":0.08801270595618657},{"text":"So there's a chance so today is second day, and there's a chance that they may able to update you if it's not within a day, but the next following day at least.","start":963.15497,"end":972.57996,"sentiment":"neutral","sentiment_score":0.09846679561517456},{"text":"And in order for me to extend my help to you, you will be receiving a text message right now.","start":972.63995,"end":979.62,"sentiment":"neutral","sentiment_score":0.10725352186709643},{"text":"That is also the direct line of the service center just in case if you would like to follow it up.","start":980.0,"end":986.955,"sentiment":"neutral","sentiment_score":0.11041477499973207}],"sentiment":"neutral","sentiment_score":0.09590551678091287,"num_words":100,"start":952.27496,"end":986.955},{"sentences":[{"text":"That's the information where you can call them, and you just have to provide the reference number for them to be able to answer the newest or latest updates status of your device can.","start":987.255,"end":1001.79,"sentiment":"neutral","sentiment_score":0.14511163225945303},{"text":"Okay?","start":1001.79,"end":1002.29,"sentiment":"neutral","sentiment_score":0.08730560541152954},{"text":"And keep your line open because I did raise this already again.","start":1002.83,"end":1006.45,"sentiment":"neutral","sentiment_score":0.2948313777645429},{"text":"So highly likely they will be updating you as soon as possible.","start":1006.58997,"end":1010.13,"sentiment":"neutral","sentiment_score":0.30530988425016403},{"text":"Okay?","start":1010.35,"end":1010.85,"sentiment":"neutral","sentiment_score":0.13449284434318542}],"sentiment":"neutral","sentiment_score":0.20595481817921002,"num_words":60,"start":987.255,"end":1010.85},{"sentences":[{"text":"SMS.","start":1014.955,"end":1015.455,"sentiment":"neutral","sentiment_score":0.01580422930419445},{"text":"Either the two, actually, and they'll be probably contacting you as well just in case.","start":1015.755,"end":1021.135,"sentiment":"neutral","sentiment_score":0.06411970630288125},{"text":"And would would you also like me to send you an SMS for you to have access to our live chat team?","start":1021.435,"end":1028.175,"sentiment":"neutral","sentiment_score":0.056037252260880036},{"text":"Alright.","start":1032.29,"end":1032.79,"sentiment":"neutral","sentiment_score":-0.04182634875178337},{"text":"There is there is no decision yet.","start":1033.09,"end":1036.37,"sentiment":"negative","sentiment_score":-0.36608744093350004}],"sentiment":"neutral","sentiment_score":-0.008565631776076296,"num_words":46,"start":1014.955,"end":1036.37},{"sentences":[{"text":"That's the point of why they are or they have already raised that concern last Thursday.","start":1036.37,"end":1042.925,"sentiment":"neutral","sentiment_score":-0.214038897305727},{"text":"So for the update, that's the the thing that for the turnaround time of two to three business days, which is today's second day.","start":1043.7051,"end":1051.645,"sentiment":"neutral","sentiment_score":-0.02710984678318103},{"text":"So they they possibly able to update you if it's not within a day, but the next following day at least.","start":1051.785,"end":1059.9099,"sentiment":"neutral","sentiment_score":-0.026050684485761894},{"text":"Okay?","start":1059.97,"end":1060.47,"sentiment":"neutral","sentiment_score":0.001592874526977539},{"text":"And yep.","start":1061.89,"end":1063.01,"sentiment":"neutral","sentiment_score":0.019283806905150414}],"sentiment":"neutral","sentiment_score":-0.07159629008674528,"num_words":64,"start":1036.37,"end":1063.01},{"sentences":[{"text":"So since everything is all set for a moment, and we also have ongoing promotions for our mobile devices, would you like to hear more about this?","start":1063.01,"end":1071.555,"sentiment":"neutral","sentiment_score":-0.005720306601789262},{"text":"Or okay.","start":1071.7151,"end":1073.875,"sentiment":"neutral","sentiment_score":-0.1248607188463211},{"text":"So, yeah, we acknowledge your decision.","start":1073.875,"end":1075.555,"sentiment":"neutral","sentiment_score":0.07837933115661144},{"text":"In case you wanna reconsider this loyalty offer, you may always ring us back or email us at connect@Samsung.com.","start":1075.555,"end":1081.4751,"sentiment":"neutral","sentiment_score":0.08591349050402641},{"text":"Thank you for calling Samsung.","start":1081.4751,"end":1082.775,"sentiment":"positive","sentiment_score":0.7288514256477356}],"sentiment":"neutral","sentiment_score":0.09055457150532027,"num_words":59,"start":1063.01,"end":1082.775},{"sentences":[{"text":"You have a great day.","start":1082.8351,"end":1084.035,"sentiment":"positive","sentiment_score":0.7164206504821777},{"text":"Goodbye.","start":1084.035,"end":1084.535,"sentiment":"neutral","sentiment_score":-0.0768473669886589}],"sentiment":"positive","sentiment_score":0.5842093142370383,"num_words":6,"start":1082.8351,"end":1084.535}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the Samsung customer experience store. If you require technical assistance, troubleshooting, or help with the repair Hello. Welcome to Samsung Australia. Did you know our live chat team are available twenty four seven for your convenience? Simply visit samsung.com.au and start chatting today.\n\nTo connect with us through chat, press 1. To use our self help tool, press 2, or stay on the call to speak with our team member. To better assist you, we may need to ask you to provide some personal information. To listen to our privacy collection notice, press hash. For Samsung online store support, including new or existing orders as well as promotions, press 1.\n\nFor product support including general advice, troubleshooting, and repairs, press 2. For Samsung apps and services For mobile phones, tablets, and wearable products, press 1. For TVs and audio visual products, press 2. Need to send your device for repairs? You can now create a repair booking online on the Samsung website.\n\nSelect the support from the main menu, then book a repair. Need help switching to Samsung? Press 1. For general advice, troubleshooting, and repairs, press 2. To repeat these options, press star.\n\nTo return to the previous menu, press 0. Need to send your device for repairs? You can now create a repair booking online on the Samsung website. Select the support from the main menu, then book a repair. Need help switching to Samsung?\n\nPress 1. For general advice, troubleshooting, and repairs, press 2. To repeat these options, press please note that this call may be monitored or recorded for quality and training purposes. If you do not wish for your call to be recorded, please advise our team member. Thank you for calling Samsung technical team.\n\nThis is Jay. How can I help you?\n\nChannel 0: Hi. I just wanna know where my service repair is at.\n\nChannel 1: Alright. There you go. You would like to check the status of the re of the repair. Correct, sir? Yep.\n\nIf that's the case then, yes, I'll be more than happy to check it out for you. Do you have the reference number\n\nChannel 0: Yep. Yep.\n\nChannel 1: that\n\nChannel 0: You\n\nChannel 1: starts\n\nChannel 0: ready?\n\nChannel 1: O4?\n\nChannel 0: Yep.\n\nChannel 1: Yes, please.\n\nChannel 0: 44\n\nChannel 1: Sorry.\n\nChannel 0: 36\n\nChannel 1: Mhmm.\n\nChannel 0: 682114.\n\nChannel 1: Mhmm. 114.\n\nChannel 0: Yep.\n\nChannel 1: Alright. Hold on a second. Let me run a check here with this reference number. And where did you initially dropped it off? Was it from the Samsung store?\n\nOr hello?\n\nChannel 0: Sorry. I dropped it off at Chasten. Yep.\n\nChannel 1: At Chad's store. Thank you so much for the confirmation. And, yes, so this is for documentation purposes only. Can you please confirm your full name, email, and your mobile number?\n\nChannel 0: Email, new1sc9@Gmail.com. And then my mobile, 0488883366.\n\nChannel 1: Mhmm. And your first and last name?\n\nChannel 0: Ten through new one.\n\nChannel 1: Thank you so much. And right. So allow me to put this call on hold for two three minutes. While I'm checking here on my end, I'll be back. Okay?\n\nChannel 0: Yep.\n\nChannel 1: Thank you. Thank you. Hold on. Thank you for waiting on the line.\n\nChannel 0: Okay.\n\nChannel 1: Yes. So by the way, I'm just still running a check here for final confirmation since I believe this has been sitting there for too long even though the status of this so at the moment, they're processing an exchange or some sort of a swap. Are you already aware of that or\n\nChannel 0: No. I've got no update.\n\nChannel 1: no?\n\nChannel 0: So I just wanna know what's going on, how long is it gonna take, when do I receive my phone back or a new\n\nChannel 1: Exactly.\n\nChannel 0: phone? Or so what's\n\nChannel 1: Right.\n\nChannel 0: the what's the final action? What are we doing? What's the plan?\n\nChannel 1: Actually, it says here it's processing exchange, so some sort of a swap thing. But I'm just waiting for the final confirmation. So just give me only two to three more minutes. Okay?\n\nChannel 0: Okay.\n\nChannel 1: I'll\n\nChannel 0: Can\n\nChannel 1: do\n\nChannel 0: we find out is the\n\nChannel 1: my\n\nChannel 0: exchange a brand new phone? I need to know.\n\nChannel 1: yeah. That's that's actually the thing that I'm about to\n\nChannel 0: Okay. Great.\n\nChannel 1: check and\n\nChannel 0: And when can I go to pick it up? Can I pick it up today? At the store?\n\nChannel 1: yep. That's all.\n\nChannel 0: Or okay.\n\nChannel 1: Okay. I'll I'll check it out for you. Okay?\n\nChannel 0: Alright.\n\nChannel 1: A\n\nChannel 0: Thank\n\nChannel 1: moment.\n\nChannel 0: you.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: You're welcome.\n\nChannel 0: Hello?\n\nChannel 1: Thank you for waiting on the line, Ken.\n\nChannel 0: Yep.\n\nChannel 1: Okay. There you go. So b basing on to their informations, the parts are actually they have ordered the parts for the device Even though their last update here was last Thursday last\n\nChannel 0: Yes.\n\nChannel 1: week, they have already raised this\n\nChannel 0: Okay.\n\nChannel 1: to the relevant team. And even though what I did is I also submitted a a report, there you go, in order for them to expedite the process and bringing this case on top of their priority list.\n\nChannel 0: Yep.\n\nChannel 1: So right now, you are about to receive a notification. Alright? So this is just a turnaround time, okay, from the last time that they have updated last week, Thursday. So three business days from that day. So there's a chance so today is second day, and there's a chance that they may able to update you if it's not within a day, but the next following day at least.\n\nAnd\n\nChannel 0: Okay.\n\nChannel 1: in order for me to extend my help to you, you will be receiving a text message right now. That is also the direct line of the service center just in case if you would like to follow it up. That's the information where you can call them, and you just have to provide the reference number for them to be able to answer the newest or latest updates status of your device can. Okay?\n\nChannel 0: Okay. Okay.\n\nChannel 1: And keep your line open because I did raise this already again. So highly likely they will be updating you as soon as possible. Okay?\n\nChannel 0: Okay. So they'll update me via SMS or via email?\n\nChannel 1: SMS. Either\n\nChannel 0: Okay.\n\nChannel 1: the two, actually,\n\nChannel 0: Okay.\n\nChannel 1: and they'll\n\nChannel 0: Okay.\n\nChannel 1: be probably contacting you as well just in case.\n\nChannel 0: Okay. So\n\nChannel 1: And would would you also like me to send you an SMS for you to have access to our live chat team?\n\nChannel 0: yeah. Yeah. Sure. So this they're gonna replace the phone or\n\nChannel 1: Alright.\n\nChannel 0: they're gonna put in\n\nChannel 1: There is there is no decision yet. That's\n\nChannel 0: oh,\n\nChannel 1: the\n\nChannel 0: okay.\n\nChannel 1: point of why they are or they have already raised that concern last\n\nChannel 0: Okay.\n\nChannel 1: Thursday. So for the update, that's the the thing that for the turnaround time of two to three business days, which is today's second day. So they they possibly able to update you if it's not within a day, but the next following day at least. Okay?\n\nChannel 0: Okay.\n\nChannel 1: And\n\nChannel 0: Alright.\n\nChannel 1: yep. So since everything is all set for a moment, and we also have ongoing promotions for our mobile devices, would you like to hear more about\n\nChannel 0: No.\n\nChannel 1: this?\n\nChannel 0: That's okay.\n\nChannel 1: Or\n\nChannel 0: I'll I'll have to go. Okay. Thank you.\n\nChannel 1: okay.\n\nChannel 0: I've got\n\nChannel 1: So,\n\nChannel 0: to\n\nChannel 1: yeah,\n\nChannel 0: wait.\n\nChannel 1: we\n\nChannel 0: Okay.\n\nChannel 1: acknowledge your\n\nChannel 0: Thanks.\n\nChannel 1: decision. In case you wanna reconsider this loyalty offer, you may always ring us back or email us at connect@Samsung.com. Thank you for calling Samsung.\n\nChannel 0: Thank you.\n\nChannel 1: You\n\nChannel 0: Bye.\n\nChannel 1: have a great day.\n\nChannel 0: Bye.\n\nChannel 1: Goodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Samsung customer experience store.","start":0.32,"end":3.54,"sentiment":"positive","sentiment_score":0.4831344783306122},{"text":"If you require technical assistance, troubleshooting, or help with the repair Hello.","start":3.6799998,"end":11.86,"sentiment":"neutral","sentiment_score":0.05491050876056155},{"text":"Welcome to Samsung Australia.","start":11.92,"end":13.7,"sentiment":"neutral","sentiment_score":0.31599801033735275},{"text":"Did you know our live chat team are available twenty four seven for your convenience?","start":14.025,"end":18.125,"sentiment":"neutral","sentiment_score":0.3214009592930476},{"text":"Simply visit samsung.com.au and start chatting today.","start":18.585,"end":22.205,"sentiment":"neutral","sentiment_score":0.31379527492182596}],"sentiment":"neutral","sentiment_score":0.28273850564468417,"channel":1,"num_words":47,"start":0.32,"end":22.205},{"sentences":[{"text":"To connect with us through chat, press 1.","start":22.425,"end":24.925,"sentiment":"neutral","sentiment_score":0.16924883611500263},{"text":"To use our self help tool, press 2, or stay on the call to speak with our team member.","start":24.985,"end":29.84,"sentiment":"neutral","sentiment_score":0.0957576185464859},{"text":"To better assist you, we may need to ask you to provide some personal information.","start":36.86,"end":40.96,"sentiment":"neutral","sentiment_score":0.007625251263380051},{"text":"To listen to our privacy collection notice, press hash.","start":41.515,"end":44.815,"sentiment":"neutral","sentiment_score":0.0016364453153477774},{"text":"For Samsung online store support, including new or existing orders as well as promotions, press 1.","start":52.155,"end":58.65,"sentiment":"neutral","sentiment_score":0.07541012135334313}],"sentiment":"neutral","sentiment_score":0.06729931581709812,"channel":1,"num_words":67,"start":22.425,"end":58.65},{"sentences":[{"text":"For product support including general advice, troubleshooting, and repairs, press 2.","start":58.870003,"end":63.850002,"sentiment":"neutral","sentiment_score":0.05534891885789958},{"text":"For Samsung apps and services For mobile phones, tablets, and wearable products, press 1.","start":64.15,"end":70.41,"sentiment":"neutral","sentiment_score":0.054239874971764426},{"text":"For TVs and audio visual products, press 2.","start":70.705,"end":73.765,"sentiment":"neutral","sentiment_score":0.03200202062726021},{"text":"Need to send your device for repairs?","start":74.225,"end":76.085,"sentiment":"neutral","sentiment_score":0.020609087709869658},{"text":"You can now create a repair booking online on the Samsung website.","start":76.305,"end":80.244995,"sentiment":"neutral","sentiment_score":0.10793399841835101}],"sentiment":"neutral","sentiment_score":0.0589170022509419,"channel":1,"num_words":52,"start":58.870003,"end":80.244995},{"sentences":[{"text":"Select the support from the main menu, then book a repair.","start":80.545,"end":83.604996,"sentiment":"neutral","sentiment_score":0.0720693137158047},{"text":"Need help switching to Samsung?","start":84.09,"end":85.549995,"sentiment":"neutral","sentiment_score":0.03388841450214386},{"text":"Press 1.","start":85.77,"end":86.59,"sentiment":"neutral","sentiment_score":0.01669855508953333},{"text":"For general advice, troubleshooting, and repairs, press 2.","start":86.89,"end":90.03,"sentiment":"neutral","sentiment_score":0.02766790916211903},{"text":"To repeat these options, press star.","start":90.33,"end":92.509995,"sentiment":"neutral","sentiment_score":0.02559600615253051}],"sentiment":"neutral","sentiment_score":0.04282877949299291,"channel":1,"num_words":32,"start":80.545,"end":92.509995},{"sentences":[{"text":"To return to the previous menu, press 0.","start":92.65,"end":95.229996,"sentiment":"neutral","sentiment_score":0.014396764221601188},{"text":"Need to send your device for repairs?","start":98.495,"end":100.355,"sentiment":"neutral","sentiment_score":0.008407736995390483},{"text":"You can now create a repair booking online on the Samsung website.","start":100.575,"end":104.515,"sentiment":"neutral","sentiment_score":0.08757793003072341},{"text":"Select the support from the main menu, then book a repair.","start":104.815,"end":107.875,"sentiment":"neutral","sentiment_score":0.05554293299263174},{"text":"Need help switching to Samsung?","start":108.255005,"end":109.795,"sentiment":"neutral","sentiment_score":0.023332520201802254}],"sentiment":"neutral","sentiment_score":0.045409262721794984,"channel":1,"num_words":43,"start":92.65,"end":109.795},{"sentences":[{"text":"Press 1.","start":110.015,"end":110.835,"sentiment":"neutral","sentiment_score":0.006011085584759712},{"text":"For general advice, troubleshooting, and repairs, press 2.","start":111.119995,"end":114.34,"sentiment":"neutral","sentiment_score":0.01201683352701366},{"text":"To repeat these options, press please note that this call may be monitored or recorded for quality and training purposes.","start":114.64,"end":120.5,"sentiment":"neutral","sentiment_score":-0.0907499985769391},{"text":"If you do not wish for your call to be recorded, please advise our team member.","start":120.88,"end":124.82,"sentiment":"neutral","sentiment_score":-0.29593193624168634},{"text":"Thank you for calling Samsung technical team.","start":132.55501,"end":134.715,"sentiment":"neutral","sentiment_score":0.2586326130798885}],"sentiment":"neutral","sentiment_score":-0.08738350604643237,"channel":1,"num_words":53,"start":110.015,"end":134.715},{"sentences":[{"text":"This is Jay.","start":134.715,"end":135.595,"sentiment":"neutral","sentiment_score":0.29316096504529315},{"text":"How can I help you?","start":135.595,"end":136.735,"sentiment":"neutral","sentiment_score":0.31819705963134765}],"sentiment":"neutral","sentiment_score":0.3088085241615772,"channel":1,"num_words":8,"start":134.715,"end":136.735},{"sentences":[{"text":"Hi.","start":137.43501,"end":137.675,"sentiment":"neutral","sentiment_score":-0.02429557591676712},{"text":"I just wanna know where my service repair is at.","start":137.675,"end":140.815,"sentiment":"neutral","sentiment_score":-0.11909157782793045}],"sentiment":"neutral","sentiment_score":-0.11047375947237015,"channel":0,"num_words":11,"start":137.43501,"end":140.815},{"sentences":[{"text":"Alright.","start":141.93,"end":142.25,"sentiment":"neutral","sentiment_score":0.07124648988246918},{"text":"There you go.","start":142.25,"end":142.73,"sentiment":"neutral","sentiment_score":0.03825023211538792},{"text":"You would like to check the status of the re of the repair.","start":142.73,"end":146.09,"sentiment":"neutral","sentiment_score":0.04368837392674042},{"text":"Correct, sir?","start":146.09,"end":146.90999,"sentiment":"neutral","sentiment_score":0.10343823209404945},{"text":"Yep.","start":148.56999,"end":148.89,"sentiment":"neutral","sentiment_score":0.2988694906234741}],"sentiment":"neutral","sentiment_score":0.06298460010439158,"channel":1,"num_words":20,"start":141.93,"end":148.89},{"sentences":[{"text":"If that's the case then, yes, I'll be more than happy to check it out for you.","start":148.89,"end":152.865,"sentiment":"positive","sentiment_score":0.6919341087341309},{"text":"Do you have the reference number","start":153.345,"end":155.365,"sentiment":"neutral","sentiment_score":0.13348061591386795}],"sentiment":"positive","sentiment_score":0.5462505888679753,"channel":1,"num_words":23,"start":148.89,"end":155.365},{"sentences":[{"text":"Yep.","start":155.18,"end":155.68,"sentiment":"neutral","sentiment_score":0.08202436566352844},{"text":"Yep.","start":155.81999,"end":156.14,"sentiment":"neutral","sentiment_score":0.058998845517635345}],"sentiment":"neutral","sentiment_score":0.0705116055905819,"channel":0,"num_words":2,"start":155.18,"end":156.14},{"sentences":[{"text":"that","start":156.065,"end":156.30501,"sentiment":"neutral","sentiment_score":0.0385921485722065}],"sentiment":"neutral","sentiment_score":0.0385921485722065,"channel":1,"num_words":1,"start":156.065,"end":156.30501},{"sentences":[{"text":"You","start":156.14,"end":156.38,"sentiment":"neutral","sentiment_score":0.0415143258869648}],"sentiment":"neutral","sentiment_score":0.0415143258869648,"channel":0,"num_words":1,"start":156.14,"end":156.38},{"sentences":[{"text":"starts","start":156.30501,"end":156.80501,"sentiment":"neutral","sentiment_score":0.05721510574221611}],"sentiment":"neutral","sentiment_score":0.05721510574221611,"channel":1,"num_words":1,"start":156.30501,"end":156.80501},{"sentences":[{"text":"ready?","start":156.38,"end":156.88,"sentiment":"neutral","sentiment_score":0.03402465209364891}],"sentiment":"neutral","sentiment_score":0.03402465209364891,"channel":0,"num_words":1,"start":156.38,"end":156.88},{"sentences":[{"text":"O4?","start":156.865,"end":157.66501,"sentiment":"neutral","sentiment_score":0.02151157706975937}],"sentiment":"neutral","sentiment_score":0.02151157706975937,"channel":1,"num_words":1,"start":156.865,"end":157.66501},{"sentences":[{"text":"Yep.","start":157.27501,"end":157.77501,"sentiment":"neutral","sentiment_score":0.0372985303401947}],"sentiment":"neutral","sentiment_score":0.0372985303401947,"channel":0,"num_words":1,"start":157.27501,"end":157.77501},{"sentences":[{"text":"Yes, please.","start":157.66501,"end":158.225,"sentiment":"neutral","sentiment_score":0.03489440493285656}],"sentiment":"neutral","sentiment_score":0.03489440493285656,"channel":1,"num_words":2,"start":157.66501,"end":158.225},{"sentences":[{"text":"44","start":157.99501,"end":158.475,"sentiment":"neutral","sentiment_score":-0.0016302894800901413}],"sentiment":"neutral","sentiment_score":-0.0016302894800901413,"channel":0,"num_words":1,"start":157.99501,"end":158.475},{"sentences":[{"text":"Sorry.","start":158.225,"end":158.725,"sentiment":"neutral","sentiment_score":-0.014920123852789402}],"sentiment":"neutral","sentiment_score":-0.014920123852789402,"channel":1,"num_words":1,"start":158.225,"end":158.725},{"sentences":[{"text":"36","start":158.475,"end":159.215,"sentiment":"neutral","sentiment_score":-0.00763395382091403}],"sentiment":"neutral","sentiment_score":-0.00763395382091403,"channel":0,"num_words":1,"start":158.475,"end":159.215},{"sentences":[{"text":"Mhmm.","start":159.905,"end":160.405,"sentiment":"neutral","sentiment_score":-0.010162262246012688}],"sentiment":"neutral","sentiment_score":-0.010162262246012688,"channel":1,"num_words":1,"start":159.905,"end":160.405},{"sentences":[{"text":"682114.","start":160.715,"end":164.41501,"sentiment":"neutral","sentiment_score":-0.002349994843825698}],"sentiment":"neutral","sentiment_score":-0.002349994843825698,"channel":0,"num_words":1,"start":160.715,"end":164.41501},{"sentences":[{"text":"Mhmm.","start":164.945,"end":165.265,"sentiment":"neutral","sentiment_score":0.00035915104672312737},{"text":"114.","start":165.265,"end":166.405,"sentiment":"neutral","sentiment_score":0.0058401464484632015}],"sentiment":"neutral","sentiment_score":0.0030996487475931644,"channel":1,"num_words":2,"start":164.945,"end":166.405},{"sentences":[{"text":"Yep.","start":167.27501,"end":167.77501,"sentiment":"neutral","sentiment_score":0.02719913050532341}],"sentiment":"neutral","sentiment_score":0.02719913050532341,"channel":0,"num_words":1,"start":167.27501,"end":167.77501},{"sentences":[{"text":"Alright.","start":167.73999,"end":168.22,"sentiment":"neutral","sentiment_score":0.04433764144778251},{"text":"Hold on a second.","start":168.22,"end":169.18,"sentiment":"neutral","sentiment_score":0.016402303241193295},{"text":"Let me run a check here with this reference number.","start":169.18,"end":172.23999,"sentiment":"neutral","sentiment_score":0.018648581765592098},{"text":"And where did you initially dropped it off?","start":172.94,"end":176.16,"sentiment":"neutral","sentiment_score":-0.02091630338691175},{"text":"Was it from the Samsung store?","start":176.62,"end":178.62,"sentiment":"neutral","sentiment_score":-0.030323311686515808}],"sentiment":"neutral","sentiment_score":-0.0018219870739969715,"channel":1,"num_words":29,"start":167.73999,"end":178.62},{"sentences":[{"text":"Or hello?","start":178.62,"end":183.16501,"sentiment":"neutral","sentiment_score":-0.023903166875243187}],"sentiment":"neutral","sentiment_score":-0.023903166875243187,"channel":1,"num_words":2,"start":178.62,"end":183.16501},{"sentences":[{"text":"Sorry.","start":182.755,"end":182.91501,"sentiment":"neutral","sentiment_score":-0.09559082984924316},{"text":"I dropped it off at Chasten.","start":182.91501,"end":184.375,"sentiment":"neutral","sentiment_score":-0.10395034278432529},{"text":"Yep.","start":184.515,"end":185.015,"sentiment":"neutral","sentiment_score":-0.015265192836523056}],"sentiment":"neutral","sentiment_score":-0.09181975992396474,"channel":0,"num_words":8,"start":182.755,"end":185.015},{"sentences":[{"text":"At Chad's store.","start":185.225,"end":185.945,"sentiment":"neutral","sentiment_score":-0.003202765559156736},{"text":"Thank you so much for the confirmation.","start":185.945,"end":187.645,"sentiment":"positive","sentiment_score":0.4399016669818333},{"text":"And, yes, so this is for documentation purposes only.","start":188.265,"end":191.785,"sentiment":"neutral","sentiment_score":0.15204509596029916},{"text":"Can you please confirm your full name, email, and your mobile number?","start":191.785,"end":195.96501,"sentiment":"neutral","sentiment_score":0.08157677575945854}],"sentiment":"neutral","sentiment_score":0.17474292080488898,"channel":1,"num_words":31,"start":185.225,"end":195.96501},{"sentences":[{"text":"Email, new1sc9@Gmail.com.","start":198.59001,"end":201.17001,"sentiment":"neutral","sentiment_score":0.017102289013564587},{"text":"And then my mobile, 0488883366.","start":203.55,"end":208.77002,"sentiment":"neutral","sentiment_score":0.026388869062066077}],"sentiment":"neutral","sentiment_score":0.023735560476779938,"channel":0,"num_words":7,"start":198.59001,"end":208.77002},{"sentences":[{"text":"Mhmm.","start":209.565,"end":209.965,"sentiment":"neutral","sentiment_score":0.01862199418246746},{"text":"And your first and last name?","start":209.965,"end":211.985,"sentiment":"neutral","sentiment_score":0.010962882544845343}],"sentiment":"neutral","sentiment_score":0.01205704135021993,"channel":1,"num_words":7,"start":209.565,"end":211.985},{"sentences":[{"text":"Ten through new one.","start":213.285,"end":214.585,"sentiment":"neutral","sentiment_score":0.014580859104171395}],"sentiment":"neutral","sentiment_score":0.014580859104171395,"channel":0,"num_words":4,"start":213.285,"end":214.585},{"sentences":[{"text":"Thank you so much.","start":215.805,"end":217.025,"sentiment":"positive","sentiment_score":0.46066147834062576},{"text":"And right.","start":217.325,"end":218.44499,"sentiment":"neutral","sentiment_score":0.23594047129154205},{"text":"So allow me to put this call on hold for two three minutes.","start":218.44499,"end":222.69,"sentiment":"neutral","sentiment_score":0.036915406871300474},{"text":"While I'm checking here on my end, I'll be back.","start":222.69,"end":225.01,"sentiment":"neutral","sentiment_score":0.03342750910669565},{"text":"Okay?","start":225.01,"end":225.51,"sentiment":"neutral","sentiment_score":0.05466065928339958}],"sentiment":"neutral","sentiment_score":0.10611209652076165,"channel":1,"num_words":30,"start":215.805,"end":225.51},{"sentences":[{"text":"Yep.","start":225.89,"end":226.39,"sentiment":"neutral","sentiment_score":0.07652199268341064}],"sentiment":"neutral","sentiment_score":0.07652199268341064,"channel":0,"num_words":1,"start":225.89,"end":226.39},{"sentences":[{"text":"Thank you.","start":226.77,"end":227.33,"sentiment":"neutral","sentiment_score":0.19340533763170242},{"text":"Thank you.","start":227.33,"end":227.65,"sentiment":"neutral","sentiment_score":0.20369132608175278},{"text":"Hold on.","start":227.65,"end":228.47,"sentiment":"neutral","sentiment_score":0.07457858696579933},{"text":"Thank you for waiting on the line.","start":389.97498,"end":391.755,"sentiment":"neutral","sentiment_score":0.2191986313888005}],"sentiment":"neutral","sentiment_score":0.19059545546770096,"channel":1,"num_words":13,"start":226.77,"end":391.755},{"sentences":[{"text":"Okay.","start":391.92,"end":392.42,"sentiment":"neutral","sentiment_score":0.07368417829275131}],"sentiment":"neutral","sentiment_score":0.07368417829275131,"channel":0,"num_words":1,"start":391.92,"end":392.42},{"sentences":[{"text":"Yes.","start":393.25,"end":393.49,"sentiment":"neutral","sentiment_score":0.052837975323200226},{"text":"So by the way, I'm just still running a check here for final confirmation since I believe this has been sitting there for too long even though the status of this so at the moment, they're processing an exchange or some sort of a swap.","start":393.49,"end":410.01498,"sentiment":"neutral","sentiment_score":-0.09906873148348597},{"text":"Are you already aware of that or","start":411.275,"end":413.455,"sentiment":"neutral","sentiment_score":-0.0433095039001533}],"sentiment":"neutral","sentiment_score":-0.08883814091952343,"channel":1,"num_words":53,"start":393.25,"end":413.455},{"sentences":[{"text":"No.","start":413.005,"end":413.505,"sentiment":"neutral","sentiment_score":-0.21859276294708252},{"text":"I've got no update.","start":413.64502,"end":414.565,"sentiment":"neutral","sentiment_score":-0.30654310435056686}],"sentiment":"neutral","sentiment_score":-0.28895303606987,"channel":0,"num_words":5,"start":413.005,"end":414.565},{"sentences":[{"text":"no?","start":414.315,"end":414.815,"sentiment":"neutral","sentiment_score":-0.18434755504131317}],"sentiment":"neutral","sentiment_score":-0.18434755504131317,"channel":1,"num_words":1,"start":414.315,"end":414.815},{"sentences":[{"text":"So I just wanna know what's going on, how long is it gonna take, when do I receive my phone back or a new","start":414.565,"end":419.93,"sentiment":"neutral","sentiment_score":-0.09819845700015624}],"sentiment":"neutral","sentiment_score":-0.09819845700015624,"channel":0,"num_words":24,"start":414.565,"end":419.93},{"sentences":[{"text":"Exactly.","start":419.91498,"end":420.41498,"sentiment":"neutral","sentiment_score":-0.0571913942694664}],"sentiment":"neutral","sentiment_score":-0.0571913942694664,"channel":1,"num_words":1,"start":419.91498,"end":420.41498},{"sentences":[{"text":"phone?","start":419.93,"end":420.25,"sentiment":"neutral","sentiment_score":-0.03865205496549606},{"text":"Or so what's","start":420.25,"end":421.45,"sentiment":"neutral","sentiment_score":-0.03213977751632532}],"sentiment":"neutral","sentiment_score":-0.033767846878618,"channel":0,"num_words":4,"start":419.93,"end":421.45},{"sentences":[{"text":"Right.","start":421.435,"end":421.935,"sentiment":"neutral","sentiment_score":-0.009606476873159409}],"sentiment":"neutral","sentiment_score":-0.009606476873159409,"channel":1,"num_words":1,"start":421.435,"end":421.935},{"sentences":[{"text":"the what's the final action?","start":421.45,"end":422.49,"sentiment":"neutral","sentiment_score":-0.011997512355446816},{"text":"What are we doing?","start":422.49,"end":423.05002,"sentiment":"neutral","sentiment_score":-0.010670577175915241},{"text":"What's the plan?","start":423.05002,"end":423.95,"sentiment":"neutral","sentiment_score":-0.0020856757958730063}],"sentiment":"neutral","sentiment_score":-0.009077241489042839,"channel":0,"num_words":12,"start":421.45,"end":423.95},{"sentences":[{"text":"Actually, it says here it's processing exchange, so some sort of a swap thing.","start":424.41998,"end":428.9,"sentiment":"neutral","sentiment_score":0.007718442041160805},{"text":"But I'm just waiting for the final confirmation.","start":428.9,"end":431.24,"sentiment":"neutral","sentiment_score":-0.012308993260376155},{"text":"So just give me only two to three more 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since everything is all set for a moment, and we also have ongoing promotions for our mobile devices, would you like to hear more about","start":1063.01,"end":1071.33,"sentiment":"neutral","sentiment_score":0.00148059857579378}],"sentiment":"neutral","sentiment_score":0.0027004487260624214,"channel":1,"num_words":27,"start":1062.61,"end":1071.33},{"sentences":[{"text":"No.","start":1071.1599,"end":1071.4,"sentiment":"neutral","sentiment_score":-0.23344328999519348}],"sentiment":"neutral","sentiment_score":-0.23344328999519348,"channel":0,"num_words":1,"start":1071.1599,"end":1071.4},{"sentences":[{"text":"this?","start":1071.33,"end":1071.555,"sentiment":"neutral","sentiment_score":-0.19294384121894836}],"sentiment":"neutral","sentiment_score":-0.19294384121894836,"channel":1,"num_words":1,"start":1071.33,"end":1071.555},{"sentences":[{"text":"That's 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you.","start":1073.24,"end":1073.64,"sentiment":"neutral","sentiment_score":0.28604067862033844}],"sentiment":"neutral","sentiment_score":-0.13399308174848557,"channel":0,"num_words":8,"start":1071.88,"end":1073.64},{"sentences":[{"text":"okay.","start":1073.555,"end":1073.875,"sentiment":"neutral","sentiment_score":0.10564485192298888}],"sentiment":"neutral","sentiment_score":0.10564485192298888,"channel":1,"num_words":1,"start":1073.555,"end":1073.875},{"sentences":[{"text":"I've got","start":1073.64,"end":1073.96,"sentiment":"neutral","sentiment_score":0.03332260251045227}],"sentiment":"neutral","sentiment_score":0.03332260251045227,"channel":0,"num_words":2,"start":1073.64,"end":1073.96},{"sentences":[{"text":"So,","start":1073.875,"end":1074.035,"sentiment":"neutral","sentiment_score":0.021140161901712418}],"sentiment":"neutral","sentiment_score":0.021140161901712418,"channel":1,"num_words":1,"start":1073.875,"end":1074.035},{"sentences":[{"text":"to","start":1073.96,"end":1074.12,"sentiment":"neutral","sentiment_score":-0.0002087429165840149}],"sentiment":"neutral","sentiment_score":-0.0002087429165840149,"channel":0,"num_words":1,"start":1073.96,"end":1074.12},{"sentences":[{"text":"yeah,","start":1074.035,"end":1074.1951,"sentiment":"neutral","sentiment_score":-0.006021559238433838}],"sentiment":"neutral","sentiment_score":-0.006021559238433838,"channel":1,"num_words":1,"start":1074.035,"end":1074.1951},{"sentences":[{"text":"wait.","start":1074.12,"end":1074.2,"sentiment":"neutral","sentiment_score":0.017493214458227158}],"sentiment":"neutral","sentiment_score":0.017493214458227158,"channel":0,"num_words":1,"start":1074.12,"end":1074.2},{"sentences":[{"text":"we","start":1074.1951,"end":1074.3551,"sentiment":"neutral","sentiment_score":0.023608170449733738}],"sentiment":"neutral","sentiment_score":0.023608170449733738,"channel":1,"num_words":1,"start":1074.1951,"end":1074.3551},{"sentences":[{"text":"Okay.","start":1074.2,"end":1074.7,"sentiment":"neutral","sentiment_score":0.07829749584197998}],"sentiment":"neutral","sentiment_score":0.07829749584197998,"channel":0,"num_words":1,"start":1074.2,"end":1074.7},{"sentences":[{"text":"acknowledge your","start":1074.3551,"end":1075.0751,"sentiment":"neutral","sentiment_score":0.2241331785917282}],"sentiment":"neutral","sentiment_score":0.2241331785917282,"channel":1,"num_words":2,"start":1074.3551,"end":1075.0751},{"sentences":[{"text":"Thanks.","start":1075.059,"end":1075.559,"sentiment":"positive","sentiment_score":0.38050127029418945}],"sentiment":"positive","sentiment_score":0.38050127029418945,"channel":0,"num_words":1,"start":1075.059,"end":1075.559},{"sentences":[{"text":"decision.","start":1075.0751,"end":1075.555,"sentiment":"neutral","sentiment_score":-0.01671714335680008},{"text":"In case you wanna reconsider this loyalty offer, you may always ring us back or email us at connect@Samsung.com.","start":1075.555,"end":1081.4751,"sentiment":"neutral","sentiment_score":0.08591349050402641},{"text":"Thank you for calling Samsung.","start":1081.4751,"end":1082.775,"sentiment":"positive","sentiment_score":0.7288514256477356}],"sentiment":"neutral","sentiment_score":0.2103958521783352,"channel":1,"num_words":25,"start":1075.0751,"end":1082.775},{"sentences":[{"text":"Thank you.","start":1082.4989,"end":1082.979,"sentiment":"positive","sentiment_score":0.7862563133239746}],"sentiment":"positive","sentiment_score":0.7862563133239746,"channel":0,"num_words":2,"start":1082.4989,"end":1082.979},{"sentences":[{"text":"You","start":1082.8351,"end":1083.0751,"sentiment":"positive","sentiment_score":0.6564332842826843}],"sentiment":"positive","sentiment_score":0.6564332842826843,"channel":1,"num_words":1,"start":1082.8351,"end":1083.0751},{"sentences":[{"text":"Bye.","start":1082.979,"end":1083.479,"sentiment":"positive","sentiment_score":0.5209997296333313}],"sentiment":"positive","sentiment_score":0.5209997296333313,"channel":0,"num_words":1,"start":1082.979,"end":1083.479},{"sentences":[{"text":"have a great day.","start":1083.0751,"end":1084.035,"sentiment":"positive","sentiment_score":0.7314174920320511}],"sentiment":"positive","sentiment_score":0.7314174920320511,"channel":1,"num_words":4,"start":1083.0751,"end":1084.035},{"sentences":[{"text":"Bye.","start":1084.0189,"end":1084.5189,"sentiment":"positive","sentiment_score":0.413982629776001}],"sentiment":"positive","sentiment_score":0.413982629776001,"channel":0,"num_words":1,"start":1084.0189,"end":1084.5189},{"sentences":[{"text":"Goodbye.","start":1084.035,"end":1084.535,"sentiment":"neutral","sentiment_score":-0.0768473669886589}],"sentiment":"neutral","sentiment_score":-0.0768473669886589,"channel":1,"num_words":1,"start":1084.035,"end":1084.535}]},"summary":{"result":"success","short":"The customer called Samsung Australia to inquire about the status of their phone repair. The representative confirmed that the repair was processing and that they were waiting for confirmation. The representative also informed the customer of ongoing promotions and offered to provide a direct line for future inquiries."},"intents":{"segments":[{"text":"Thank you for calling the Samsung customer experience store. If you require technical assistance, troubleshooting, or help with the repair Hello.","start_word":1,"end_word":21,"intents":[{"intent":"Assist customer","confidence_score":0.06342777}]},{"text":"To connect with us through chat, press 1. To use our self help tool, press 2, or stay on the call to speak with our team member.","start_word":47,"end_word":73,"intents":[{"intent":"Connect with team","confidence_score":0.029179586}]},{"text":"To better assist you, we may need to ask you to provide some personal information.","start_word":74,"end_word":88,"intents":[{"intent":"Provide personal information","confidence_score":0.22541066}]},{"text":"You can now create a repair booking online on the Samsung website. Select the support from the main menu, then book a repair. Need help switching to Samsung?","start_word":154,"end_word":181,"intents":[{"intent":"Create repair booking","confidence_score":0.2725816},{"intent":"Send device for repairs","confidence_score":0.39521953}]},{"text":"You would like to check the status of the re of the repair. Correct, sir?","start_word":318,"end_word":332,"intents":[{"intent":"Check repair status","confidence_score":0.7252757}]},{"text":"You would like to check the status of the re of the repair. Correct, sir? Yep.","start_word":318,"end_word":333,"intents":[{"intent":"Send check","confidence_score":0.000022340912}]},{"text":"Do you have the reference number Yep.","start_word":350,"end_word":356,"intents":[{"intent":"Check reference number","confidence_score":0.2783026}]},{"text":"And where did you initially dropped it off? Was it from the Samsung store? Or hello? Sorry.","start_word":389,"end_word":405,"intents":[{"intent":"Confirm drop-off location","confidence_score":0.3525978}]},{"text":"Can you please confirm your full name, email, and your mobile number?","start_word":432,"end_word":443,"intents":[{"intent":"Confirm contact details","confidence_score":0.16674997}]},{"text":"Actually, it says here it's processing exchange, so some sort of a swap thing. But I'm just waiting for the final confirmation. So just give me only two to three more minutes. Okay? Okay. I'll Can do we find out is the my exchange a brand new phone? I need to know. yeah.","start_word":608,"end_word":660,"intents":[{"intent":"Check exchange status","confidence_score":0.15421642}]},{"text":"So b basing on to their informations, the parts are actually they have ordered the parts for the device Even though their last update here was last Thursday last Yes. week, they have already raised this Okay. to the relevant team. And even though what I did is I also submitted a a report, there you go, in order for them to expedite the process and bringing this case on top of their priority list. Yep.","start_word":731,"end_word":806,"intents":[{"intent":"Return device","confidence_score":0.000012115796}]},{"text":"So right now, you are about to receive a notification. Alright? So this is just a turnaround time, okay, from the last time that they have updated last week, Thursday. So three business days from that day. So there's a chance so today is second day, and there's a chance that they may able to update you if it's not within a day, but the next following day at least. And Okay.","start_word":807,"end_word":878,"intents":[{"intent":"Update order status","confidence_score":0.030180678}]},{"text":"So they'll update me via SMS or via email? SMS. Either Okay.","start_word":982,"end_word":993,"intents":[{"intent":"Update contacts","confidence_score":0.16694602}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Samsung customer experience store.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.47768983244895935},{"text":"If you require technical assistance, troubleshooting, or help with the repair Hello. Welcome to Samsung Australia. Did you know our live chat team are available twenty four seven for your convenience? Simply visit samsung.com.","start_word":9,"end_word":42,"sentiment":"neutral","sentiment_score":0.21291996538639069},{"text":"au and start chatting today.","start_word":42,"end_word":46,"sentiment":"positive","sentiment_score":0.3573232591152191},{"text":"To connect with us through chat, press 1. To use our self help tool, press 2, or stay on the call to speak with our team member. To better assist you, we may need to ask you to provide some personal information. To listen to our privacy collection notice, press hash. For Samsung online store support, including new or existing orders as well as promotions, press 1. For product support including general advice, troubleshooting, and repairs, press 2. For Samsung apps and services For mobile phones, tablets, and wearable products, press 1. For TVs and audio visual products, press 2. Need to send your device for repairs? You can now create a repair booking online on the Samsung website. Select the support from the main menu, then book a repair. Need help switching to Samsung? Press 1. For general advice, troubleshooting, and repairs, press 2. To repeat these options, press star. To return to the previous menu, press 0. Need to send your device for repairs? You can now create a repair booking online on the Samsung website. Select the support from the main menu, then book a repair. Need help switching to Samsung? Press 1. For general advice, troubleshooting, and repairs, press 2. To repeat these options, press please note that this call may be monitored or recorded for quality and training purposes. If you do not wish for your call to be recorded, please advise our team member. Thank you for calling Samsung technical team. This is Jay. How can I help you? Hi. I just wanna know where my service repair is at. Alright. There you go. You would like to check the status of the re of the repair. Correct, sir? Yep.","start_word":47,"end_word":332,"sentiment":"neutral","sentiment_score":0.03550138769970907},{"text":"If that's the case then, yes, I'll be more than happy to check it out for you.","start_word":333,"end_word":349,"sentiment":"positive","sentiment_score":0.6695446968078613},{"text":"Do you have the reference number Yep. Yep. that You starts ready? O4? Yep. Yes, please. 44 Sorry. 36 Mhmm. 682114. Mhmm. 114. Yep. Alright. Hold on a second. Let me run a check here with this reference number. And where did you initially dropped it off? Was it from the Samsung store? Or hello? Sorry. I dropped it off at Chasten. Yep. At Chad's store.","start_word":350,"end_word":415,"sentiment":"neutral","sentiment_score":0.006456900853663683},{"text":"Thank you so much for the confirmation.","start_word":416,"end_word":422,"sentiment":"positive","sentiment_score":0.4414668083190918},{"text":"And, yes, so this is for documentation purposes only. Can you please confirm your full name, email, and your mobile number? Email, new1sc9@Gmail.com. And then my mobile, 0488883366. Mhmm. And your first and last name? Ten through new one.","start_word":423,"end_word":461,"sentiment":"neutral","sentiment_score":0.05888942629098892},{"text":"Thank you so much.","start_word":462,"end_word":465,"sentiment":"positive","sentiment_score":0.45937925577163696},{"text":"And right. So allow me to put this call on hold for two three minutes. While I'm checking here on my end, I'll be back. Okay? Yep. Thank you. Thank you. Hold on. Thank you for waiting on the line. Okay. Yes. So by the way, I'm just still running a check here for final confirmation since I believe this has been sitting there for too long even though the status of this so at the moment, they're processing an exchange or some sort of a swap. Are you already aware of that or No. I've got no update. no? So I just wanna know what's going on, how long is it gonna take, when do I receive my phone back or a new Exactly. phone? Or so what's Right. the what's the final action? What are we doing? What's the plan? Actually, it says here it's processing exchange, so some sort of a swap thing. But I'm just waiting for the final confirmation. So just give me only two to three more minutes. Okay? Okay. I'll Can do we find out is the my exchange a brand new phone? I need to know. yeah. That's that's actually the thing that I'm about to Okay.","start_word":466,"end_word":670,"sentiment":"neutral","sentiment_score":-0.018652379989805744},{"text":"Great.","start_word":671,"end_word":671,"sentiment":"positive","sentiment_score":0.4610489010810852},{"text":"check and And when can I go to pick it up? Can I pick it up today? At the store? yep. That's all. Or okay. Okay. I'll I'll check it out for you. Okay? Alright.","start_word":672,"end_word":706,"sentiment":"neutral","sentiment_score":0.1380997747182846},{"text":"A Thank moment. you. Thank you. Thank you. You're welcome.","start_word":707,"end_word":716,"sentiment":"positive","sentiment_score":0.43805626034736633},{"text":"Hello?","start_word":717,"end_word":717,"sentiment":"neutral","sentiment_score":0.2116001844406128},{"text":"Thank you for waiting on the line, Ken.","start_word":718,"end_word":725,"sentiment":"positive","sentiment_score":0.5121768712997437},{"text":"Yep. Okay. There you go. So b basing on to their informations, the parts are actually they have ordered the parts for the device Even though their last update here was last Thursday last Yes. week, they have already raised this Okay. to the relevant team. And even though what I did is I also submitted a a report, there you go, in order for them to expedite the process and bringing this case on top of their priority list. Yep. So right now, you are about to receive a notification. Alright? So this is just a turnaround time, okay, from the last time that they have updated last week, Thursday. So three business days from that day. So there's a chance so today is second day, and there's a chance that they may able to update you if it's not within a day, but the next following day at least. And Okay. in order for me to extend my help to you, you will be receiving a text message right now. That is also the direct line of the service center just in case if you would like to follow it up. That's the information where you can call them, and you just have to provide the reference number for them to be able to answer the newest or latest updates status of your device can. Okay? Okay. Okay. And keep your line open because I did raise this already again. So highly likely they will be updating you as soon as possible. Okay? Okay. So they'll update me via SMS or via email? SMS. Either Okay. the two, actually, Okay. and they'll Okay. be probably contacting you as well just in case. Okay. So And would would you also like me to send you an SMS for you to have access to our live chat team? yeah. Yeah. Sure. So this they're gonna replace the phone or Alright. they're gonna put in There is there is no decision yet.","start_word":726,"end_word":1056,"sentiment":"neutral","sentiment_score":0.08306652075664514},{"text":"That's oh, the okay.","start_word":1057,"end_word":1060,"sentiment":"negative","sentiment_score":-0.3429754674434662},{"text":"point of why they are or they have already raised that concern last Okay. Thursday. So for the update, that's the the thing that for the turnaround time of two to three business days, which is today's second day. So they they possibly able to update you if it's not within a day, but the next following day at least. Okay? Okay. And Alright. yep. So since everything is all set for a moment, and we also have ongoing promotions for our mobile devices, would you like to hear more about No. this? That's okay.","start_word":1061,"end_word":1155,"sentiment":"neutral","sentiment_score":-0.04816717654466629},{"text":"Or I'll I'll have to go.","start_word":1156,"end_word":1161,"sentiment":"negative","sentiment_score":-0.3528451919555664},{"text":"Okay. Thank you. okay. I've got So, to yeah, wait. we Okay. acknowledge your Thanks. decision. In case you wanna reconsider this loyalty offer, you may always ring us back or email us at connect@Samsung.com.","start_word":1162,"end_word":1196,"sentiment":"neutral","sentiment_score":0.10402908623218536},{"text":"Thank you for calling Samsung. Thank you. You Bye. have a great day. Bye.","start_word":1197,"end_word":1210,"sentiment":"positive","sentiment_score":0.6587614417076111},{"text":"Goodbye.","start_word":1211,"end_word":1211,"sentiment":"neutral","sentiment_score":0.27700236439704895}],"average":{"sentiment":"neutral","sentiment_score":0.0703098466967274}}}}