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It's just flipping on a dime at the moment, isn't it? Absolutely. Yeah. Perfectly fine. No. I've got you perfectly fine. Can you hear me okay? Amazing. So, Jen, I was gonna give you a quick update on the implementation of your advice. Are you okay if I go through the quick security check with you? Awesome. So no security question on file. Just need your date of birth and address. Sensational. And I will just double check one more time. Did you want me to put in place security question, or you're okay with the the three point check? Yeah. Cool. We're pretty flexible with our security questions. It can be pretty much any password that you like, and I can put a bit of a prompt down as well as a reminder. Anything. Anything will work as long as you can remember it, and if I give you a prompt, as long as that helps. Okay. Cool. All good. Are you sure? Because it sound like you almost had your one, man. Yeah. We can do childhood cat. That's totally fine. Do you want me to put that there? Cool. And what would your childhood cat's name be? Pixie, childhood cat. That is perfect. And I've added that to the system. Thank you so much. Cool. So I've got some good news regarding the super there. And also, look, thank you for signing the the service documents for us as well. Appreciate that. Now when it comes to the the only Zurich insurances, I must apologize. I after our last call, I kind of went back to Zurich for a bit of an update and fought as hard as I could. Got most of everything ticked off, but they ended up declining it on the migraines. So we probably can't apply for that cover at the moment, and we'll probably have to keep the ones that you've got. On the migraines. So I went through strange, you say? No. Not brain cancer, but they they put down I believe anything that goes into a chronic or current category. Apparently, it's one of the worst things. Oh, perfect. Heptide injection. Like, fees and premiums and yeah. Yeah. Look, that's one of the things that can always be revisited down the line, especially if that remains really good in twelve months time. Again, you've got all the covers with Super SA, Hub twenty four. I'll keep those running. And when we do the next annual review, we'll just double check with you if you wanted to look at anything and can always have a go in a few years time. Cool. So what I'll do off the back of that is I'll send you a bit of a a record of advice, just same statement of advice we originally gave you, just with some updates of the outcomes of everything, just so you've got that on record as well. Cool. And some good news for you as well. Have you managed to log in to your super and have a look at what's been going on recently? K. So I'll give you the rundown. When we switched to across the investment portfolio that we recommended, I do remember the last one you were in, the wealth plus high growth estimate. It did this really amazing thing where the stock market went down in February and March, and it kind of protected you a little bit. Didn't go down as much as the market was going down. And then right at the bottom, most perfect timing in the world, we switched into the new portfolio, and the stock market shot up from March till now. And one of the things I'll let you know is average returns, you kind of wanna benchmark by 10% consistently. Like, some years it'll go up quite a lot and go down when the market crashes, but that 10% is the benchmark. And we managed to get just under 10% in the last three months. So it bounced, I think, from $1.40 to about a 150,000 all in a couple of months there. So, actually, couldn't have timed it better. So what I'll basically do from now is we'll keep track of things and obviously plug in for the reviews and everything, send you that updated record of advice. The only thing I wanted to just double check with you just because it has been a little bit of time is just in terms of contact frequency. We normally do catch up every few months at least in the first year or so just to see how everything's going, make sure you're comfortable with it all. You want me to plug in for, like, quarterly catch ups, six monthly, or just waiting for that annual review? Yeah. That's true. That's true. So I would at least advise maybe six monthly, like, just after Christmas, we can have a catch up and see how everything's tracking, see if anything has changed on your end. And that might be good just to see how the years played out together. Amazing. So everything's in place. Everything's implemented. We're all pretty much good to go. Do you have any questions for me so far? Cool. I will just double check one other thing. That is and please forgive me if you're not remembering off the top of my head. Beneficiary nominations via Hub Super. Yeah. That's the one. So let me just grab your advice document up just to triple check. Yes. So we were aiming it at your estate, which needs to have the will in place. Now I prefer to do those after the will's there because that way your super doesn't get tied up with the courts. We can put it in place. There's just the risk that if you don't do the will, it's just kind of sitting there possibly locked for a period of time, and I kinda don't want that to happen. Yeah. And look, worst case scenario is yeah. Oh, I know exactly what you mean. Yeah. This this year has been a fun one. If it helps, you can always do, like, a government approved rule kit in the post office. Oz Post has those for 20 $5 a pop. That's easy for the basic one. Don't have to go and talk to a lawyer. Okay. Yep. Fair enough. Fair enough. So I'll put a bit of a note in, and then next time we speak to you, if you can if you get that sorted and you call us to let us know, we'll do the paperwork straight away. If not, when I catch up with you in the new year, I'll have that kind of prepared as well. Amazing. Anything else I can do for you before I let you enjoy the rest of your week? Cool. Easy done, Jen. Thank you so much. And just keep an ear out for an email from us over the next couple of weeks with that updated strategy document, and then you'll be hearing from us after Christmas. Oh. Oh my god. Well, my Adobe. Yep. Yeah. Okay. That's amazing. I'm gonna get straight on to my sister-in-law because she's been suffering with those for the entire twelve years I've known her. So I might might give her a hoy and see if she can have a look into it. Yeah. Alrighty. Thanks for the tip there. I'll I'll write that down, and I'll pass the info on. Thanks so much. Why not? I mean, I've talked to people who've been suffering from migraines for years and lifelong and all this kind of thing. And if that's new, then fantastic because it doesn't seem to be much everyone's got, you know, the the piercing in the ear to stop it. You've got the heat packs and you've got the the opioids, and it's just it's not really seeming to be much of an option there. But that sounds pretty cool. Yeah. Is those those injections in the stomach, are they one of those really long kind of pneumonia style needles, pretty scary ones, or what are they like? Oh, like an EpiPen. Oh, wow. How good is technology when it actually does something to help people improve? I love it. Alright. Jovi injections. 25 bucks a month. Well, thank you for that. Jovi. Amazing. Alrighty. Thank you so much for that. Good night. Alrighty. Yeah. Anything else before I let you go? You're the best, mate. Thank you so much, and I'll talk to you again soon. Cheers. 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Jenny. It's Tommy here from. How you been? I'm doing fantastic. The sun's finally come out, so everyone's got a bit of a smile on their face now.\n\nHope not too bad on your end. Oh, no. It's just flipping on a dime at the moment, isn't it? Absolutely. Yeah.\n\nPerfectly fine. No. I've got you perfectly fine. Can you hear me okay? Amazing.\n\nSo, Jen, I was gonna give you a quick update on the implementation of your advice. Are you okay if I go through the quick security check with you? Awesome. So no security question on file. Just need your date of birth and address.\n\nSensational. And I will just double check one more time. Did you want me to put in place security question, or you're okay with the the three point check? Yeah. Cool.\n\nWe're pretty flexible with our security questions. It can be pretty much any password that you like, and I can put a bit of a prompt down as well as a reminder. Anything. Anything will work as long as you can remember it, and if I give you a prompt, as long as that helps. Okay.\n\nCool. All good. Are you sure? Because it sound like you almost had your one, man. Yeah.\n\nWe can do childhood cat. That's totally fine. Do you want me to put that there? Cool. And what would your childhood cat's name be?\n\nPixie, childhood cat. That is perfect. And I've added that to the system. Thank you so much. Cool.\n\nSo I've got some good news regarding the super there. And also, look, thank you for signing the the service documents for us as well. Appreciate that. Now when it comes to the the only Zurich insurances, I must apologize. I after our last call, I kind of went back to Zurich for a bit of an update and fought as hard as I could.\n\nGot most of everything ticked off, but they ended up declining it on the migraines. So we probably can't apply for that cover at the moment, and we'll probably have to keep the ones that you've got. On the migraines. So I went through strange, you say? No.\n\nNot brain cancer, but they they put down I believe anything that goes into a chronic or current category. Apparently, it's one of the worst things. Oh, perfect. Heptide injection. Like, fees and premiums and yeah.\n\nYeah. Look, that's one of the things that can always be revisited down the line, especially if that remains really good in twelve months time. Again, you've got all the covers with Super SA, Hub twenty four. I'll keep those running. And when we do the next annual review, we'll just double check with you if you wanted to look at anything and can always have a go in a few years time.\n\nCool. So what I'll do off the back of that is I'll send you a bit of a a record of advice, just same statement of advice we originally gave you, just with some updates of the outcomes of everything, just so you've got that on record as well. Cool. And some good news for you as well. Have you managed to log in to your super and have a look at what's been going on recently?\n\nK. So I'll give you the rundown. When we switched to across the investment portfolio that we recommended, I do remember the last one you were in, the wealth plus high growth estimate. It did this really amazing thing where the stock market went down in February and March, and it kind of protected you a little bit. Didn't go down as much as the market was going down.\n\nAnd then right at the bottom, most perfect timing in the world, we switched into the new portfolio, and the stock market shot up from March till now. And one of the things I'll let you know is average returns, you kind of wanna benchmark by 10% consistently. Like, some years it'll go up quite a lot and go down when the market crashes, but that 10% is the benchmark. And we managed to get just under 10% in the last three months. So it bounced, I think, from $1.40 to about a 150,000 all in a couple of months there.\n\nSo, actually, couldn't have timed it better. So what I'll basically do from now is we'll keep track of things and obviously plug in for the reviews and everything, send you that updated record of advice. The only thing I wanted to just double check with you just because it has been a little bit of time is just in terms of contact frequency. We normally do catch up every few months at least in the first year or so just to see how everything's going, make sure you're comfortable with it all. You want me to plug in for, like, quarterly catch ups, six monthly, or just waiting for that annual review?\n\nYeah. That's true. That's true. So I would at least advise maybe six monthly, like, just after Christmas, we can have a catch up and see how everything's tracking, see if anything has changed on your end. And that might be good just to see how the years played out together.\n\nAmazing. So everything's in place. Everything's implemented. We're all pretty much good to go. Do you have any questions for me so far?\n\nCool. I will just double check one other thing. That is and please forgive me if you're not remembering off the top of my head. Beneficiary nominations via Hub Super. Yeah.\n\nThat's the one. So let me just grab your advice document up just to triple check. Yes. So we were aiming it at your estate, which needs to have the will in place. Now I prefer to do those after the will's there because that way your super doesn't get tied up with the courts.\n\nWe can put it in place. There's just the risk that if you don't do the will, it's just kind of sitting there possibly locked for a period of time, and I kinda don't want that to happen. Yeah. And look, worst case scenario is yeah. Oh, I know exactly what you mean.\n\nYeah. This this year has been a fun one. If it helps, you can always do, like, a government approved rule kit in the post office. Oz Post has those for 20 $5 a pop. That's easy for the basic one.\n\nDon't have to go and talk to a lawyer. Okay. Yep. Fair enough. Fair enough.\n\nSo I'll put a bit of a note in, and then next time we speak to you, if you can if you get that sorted and you call us to let us know, we'll do the paperwork straight away. If not, when I catch up with you in the new year, I'll have that kind of prepared as well. Amazing. Anything else I can do for you before I let you enjoy the rest of your week? Cool.\n\nEasy done, Jen. Thank you so much. And just keep an ear out for an email from us over the next couple of weeks with that updated strategy document, and then you'll be hearing from us after Christmas. Oh. Oh my god.\n\nWell, my Adobe. Yep. Yeah. Okay. That's amazing.\n\nI'm gonna get straight on to my sister-in-law because she's been suffering with those for the entire twelve years I've known her. So I might might give her a hoy and see if she can have a look into it. Yeah. Alrighty. Thanks for the tip there.\n\nI'll I'll write that down, and I'll pass the info on. Thanks so much. Why not? I mean, I've talked to people who've been suffering from migraines for years and lifelong and all this kind of thing. And if that's new, then fantastic because it doesn't seem to be much everyone's got, you know, the the piercing in the ear to stop it.\n\nYou've got the heat packs and you've got the the opioids, and it's just it's not really seeming to be much of an option there. But that sounds pretty cool. Yeah. Is those those injections in the stomach, are they one of those really long kind of pneumonia style needles, pretty scary ones, or what are they like? Oh, like an EpiPen.\n\nOh, wow. How good is technology when it actually does something to help people improve? I love it. Alright. Jovi injections.\n\n25 bucks a month. Well, thank you for that. Jovi. Amazing. Alrighty.\n\nThank you so much for that. Good night. Alrighty. Yeah. Anything else before I let you go?\n\nYou're the best, mate. Thank you so much, and I'll talk to you again soon. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Jenny.","start":2.32,"end":3.04,"sentiment":"neutral","sentiment_score":0.10881266742944717},{"text":"It's Tommy here from.","start":3.04,"end":4.16,"sentiment":"neutral","sentiment_score":0.1400625891983509},{"text":"How you been?","start":4.16,"end":4.9,"sentiment":"neutral","sentiment_score":0.12812065333127975},{"text":"I'm doing fantastic.","start":6.64,"end":7.8599997,"sentiment":"positive","sentiment_score":0.7783233523368835},{"text":"The sun's finally come out, so everyone's got a bit of a smile on their face now.","start":8.0,"end":11.62,"sentiment":"positive","sentiment_score":0.615020916742437}],"sentiment":"positive","sentiment_score":0.4811228721820075,"num_words":29,"start":2.32,"end":11.62},{"sentences":[{"text":"Hope not too bad on your end.","start":12.0,"end":13.86,"sentiment":"neutral","sentiment_score":0.28187723244939533},{"text":"Oh, no.","start":18.795,"end":19.515,"sentiment":"neutral","sentiment_score":-0.1008417084813118},{"text":"It's just flipping on a dime at the moment, isn't it?","start":19.515,"end":22.015,"sentiment":"neutral","sentiment_score":-0.08099801872264255},{"text":"Absolutely.","start":23.515,"end":24.015,"sentiment":"neutral","sentiment_score":-0.01176069863140583},{"text":"Yeah.","start":24.875,"end":25.275,"sentiment":"neutral","sentiment_score":-0.018502796068787575}],"sentiment":"neutral","sentiment_score":0.03864615952426737,"num_words":22,"start":12.0,"end":25.275},{"sentences":[{"text":"Perfectly fine.","start":25.275,"end":26.415,"sentiment":"neutral","sentiment_score":-0.32078975439071655},{"text":"No.","start":28.449999,"end":28.61,"sentiment":"neutral","sentiment_score":-0.0972403734922409},{"text":"I've got you perfectly fine.","start":28.61,"end":29.73,"sentiment":"neutral","sentiment_score":-0.05782388411462307},{"text":"Can you hear me okay?","start":29.73,"end":30.869999,"sentiment":"neutral","sentiment_score":-0.001771690882742405},{"text":"Amazing.","start":32.93,"end":33.41,"sentiment":"neutral","sentiment_score":0.2880781292915344}],"sentiment":"neutral","sentiment_score":-0.053479973426354785,"num_words":14,"start":25.275,"end":33.41},{"sentences":[{"text":"So, Jen, I was gonna give you a quick update on the implementation of your advice.","start":33.41,"end":38.07,"sentiment":"neutral","sentiment_score":0.11111828591674566},{"text":"Are you okay if I go through the quick security check with you?","start":38.45,"end":41.265,"sentiment":"neutral","sentiment_score":0.046918026816386446},{"text":"Awesome.","start":42.545,"end":43.045,"sentiment":"neutral","sentiment_score":0.1847345530986786},{"text":"So no security question on file.","start":43.345,"end":45.105,"sentiment":"neutral","sentiment_score":0.08848591645558675},{"text":"Just need your date of birth and address.","start":45.105,"end":47.045,"sentiment":"neutral","sentiment_score":0.07623496372252703}],"sentiment":"neutral","sentiment_score":0.08439447011121294,"num_words":44,"start":33.41,"end":47.045},{"sentences":[{"text":"Sensational.","start":55.440002,"end":55.940002,"sentiment":"neutral","sentiment_score":0.058497678488492966},{"text":"And I will just double check one more time.","start":56.16,"end":58.08,"sentiment":"neutral","sentiment_score":0.011395310569140647},{"text":"Did you want me to put in place security question, or you're okay with the the three point check?","start":58.08,"end":63.14,"sentiment":"neutral","sentiment_score":0.012881930329297719},{"text":"Yeah.","start":66.72,"end":66.96,"sentiment":"neutral","sentiment_score":0.12042269110679626},{"text":"Cool.","start":66.96,"end":67.46,"sentiment":"neutral","sentiment_score":0.19640199840068817}],"sentiment":"neutral","sentiment_score":0.02331086578628709,"num_words":31,"start":55.440002,"end":67.46},{"sentences":[{"text":"We're pretty flexible with our security questions.","start":68.065,"end":70.784996,"sentiment":"neutral","sentiment_score":0.20202608619417464},{"text":"It can be pretty much any password that you like, and I can put a bit of a prompt down as well as a reminder.","start":70.784996,"end":77.604996,"sentiment":"neutral","sentiment_score":0.14001147359609603},{"text":"Anything.","start":83.55,"end":84.05,"sentiment":"neutral","sentiment_score":0.0516335666179657},{"text":"Anything will work as long as you can remember it, and if I give you a prompt, as long as that helps.","start":84.35,"end":88.61,"sentiment":"neutral","sentiment_score":0.08392726308242841},{"text":"Okay.","start":93.165,"end":93.645,"sentiment":"neutral","sentiment_score":-0.053700041025877}],"sentiment":"neutral","sentiment_score":0.12069290636905602,"num_words":56,"start":68.065,"end":93.645},{"sentences":[{"text":"Cool.","start":93.645,"end":94.125,"sentiment":"neutral","sentiment_score":-0.11091423034667967},{"text":"All good.","start":94.125,"end":94.865,"sentiment":"neutral","sentiment_score":-0.30157260596752167},{"text":"Are you sure?","start":107.18,"end":107.9,"sentiment":"neutral","sentiment_score":-0.09508560101191203},{"text":"Because it sound like you almost had your one, man.","start":107.9,"end":109.92,"sentiment":"neutral","sentiment_score":-0.12539976090192795},{"text":"Yeah.","start":113.42,"end":113.74,"sentiment":"neutral","sentiment_score":-0.01613593101501465}],"sentiment":"neutral","sentiment_score":-0.13349704619716196,"num_words":17,"start":93.645,"end":113.74},{"sentences":[{"text":"We can do childhood cat.","start":113.74,"end":114.94,"sentiment":"neutral","sentiment_score":-0.006098148599267006},{"text":"That's totally fine.","start":114.94,"end":115.659996,"sentiment":"neutral","sentiment_score":0.04234977439045906},{"text":"Do you want me to put that there?","start":115.659996,"end":117.015,"sentiment":"neutral","sentiment_score":-0.05057154130190611},{"text":"Cool.","start":118.854996,"end":119.095,"sentiment":"neutral","sentiment_score":0.29096537828445435},{"text":"And what would your childhood cat's name be?","start":119.095,"end":121.835,"sentiment":"neutral","sentiment_score":0.10289943311363459}],"sentiment":"neutral","sentiment_score":0.03224588371813297,"num_words":25,"start":113.74,"end":121.835},{"sentences":[{"text":"Pixie, childhood cat.","start":125.895,"end":127.255,"sentiment":"neutral","sentiment_score":0.17114505171775818},{"text":"That is perfect.","start":127.255,"end":128.315,"sentiment":"positive","sentiment_score":0.824954609076182},{"text":"And I've added that to the system.","start":128.375,"end":130.215,"sentiment":"positive","sentiment_score":0.5742822374616351},{"text":"Thank you so much.","start":130.215,"end":131.19499,"sentiment":"positive","sentiment_score":0.7803698629140854},{"text":"Cool.","start":132.75,"end":133.25,"sentiment":"positive","sentiment_score":0.6372373104095459}],"sentiment":"positive","sentiment_score":0.598166189259953,"num_words":18,"start":125.895,"end":133.25},{"sentences":[{"text":"So I've got some good news regarding the super there.","start":133.47,"end":135.95,"sentiment":"positive","sentiment_score":0.5371131837368012},{"text":"And also, look, thank you for signing the the service documents for us as well.","start":135.95,"end":140.98999,"sentiment":"positive","sentiment_score":0.5274579882621765},{"text":"Appreciate that.","start":140.98999,"end":141.97,"sentiment":"positive","sentiment_score":0.5502272248268127},{"text":"Now when it comes to the the only Zurich insurances, I must apologize.","start":144.125,"end":148.545,"sentiment":"neutral","sentiment_score":-0.1023115085867735},{"text":"I after our last call, I kind of went back to Zurich for a bit of an update and fought as hard as I could.","start":148.765,"end":155.34,"sentiment":"neutral","sentiment_score":-0.19916196554899215}],"sentiment":"neutral","sentiment_score":0.12422088247079116,"num_words":65,"start":133.47,"end":155.34},{"sentences":[{"text":"Got most of everything ticked off, but they ended up declining it on the migraines.","start":155.9,"end":161.59999,"sentiment":"neutral","sentiment_score":-0.22044945657253265},{"text":"So we probably can't apply for that cover at the moment, and we'll probably have to keep the ones that you've got.","start":162.14,"end":168.48,"sentiment":"neutral","sentiment_score":-0.24397132748907263},{"text":"On the migraines.","start":172.415,"end":173.235,"sentiment":"neutral","sentiment_score":-0.1412025193373362},{"text":"So I went through strange, you say?","start":173.53499,"end":177.955,"sentiment":"neutral","sentiment_score":-0.18345304472105844},{"text":"No.","start":182.67,"end":182.91,"sentiment":"neutral","sentiment_score":-0.16629290580749512}],"sentiment":"neutral","sentiment_score":-0.21975380896280208,"num_words":48,"start":155.9,"end":182.91},{"sentences":[{"text":"Not brain cancer, but they they put down I believe anything that goes into a chronic or current category.","start":182.91,"end":190.61,"sentiment":"neutral","sentiment_score":-0.1685102127100292},{"text":"Apparently, it's one of the worst things.","start":191.23,"end":193.01,"sentiment":"neutral","sentiment_score":-0.2896620695080076},{"text":"Oh, perfect.","start":206.16,"end":208.34,"sentiment":"neutral","sentiment_score":0.09287067875266075},{"text":"Heptide injection.","start":208.96,"end":210.18001,"sentiment":"neutral","sentiment_score":0.03539188485592604},{"text":"Like, fees and premiums and yeah.","start":228.355,"end":231.095,"sentiment":"neutral","sentiment_score":-0.11313231413563092}],"sentiment":"neutral","sentiment_score":-0.15698881349008945,"num_words":36,"start":182.91,"end":231.095},{"sentences":[{"text":"Yeah.","start":240.37,"end":240.87,"sentiment":"neutral","sentiment_score":-0.061581019312143326},{"text":"Look, that's one of the things that can always be revisited down the line, especially if that remains really good in twelve months time.","start":241.01,"end":248.585,"sentiment":"neutral","sentiment_score":0.2350085418050488},{"text":"Again, you've got all the covers with Super SA, Hub twenty four.","start":248.965,"end":252.505,"sentiment":"neutral","sentiment_score":0.19641431296865144},{"text":"I'll keep those running.","start":253.045,"end":254.265,"sentiment":"neutral","sentiment_score":0.28701964020729065},{"text":"And when we do the next annual review, we'll just double check with you if you wanted to look at anything and can always have a go in a few years time.","start":254.405,"end":262.585,"sentiment":"neutral","sentiment_score":0.11953378934413195}],"sentiment":"neutral","sentiment_score":0.17683226793800313,"num_words":73,"start":240.37,"end":262.585},{"sentences":[{"text":"Cool.","start":264.65,"end":265.15,"sentiment":"neutral","sentiment_score":0.10888874530792236},{"text":"So what I'll do off the back of that is I'll send you a bit of a a record of advice, just same statement of advice we originally gave you, just with some updates of the outcomes of everything, just so you've got that on record as well.","start":265.21,"end":276.525,"sentiment":"neutral","sentiment_score":0.13038325170055032},{"text":"Cool.","start":278.445,"end":278.945,"sentiment":"positive","sentiment_score":0.49639907479286194},{"text":"And some good news for you as well.","start":279.085,"end":280.925,"sentiment":"positive","sentiment_score":0.5436839871108532},{"text":"Have you managed to log in to your super and have a look at what's been going on recently?","start":280.925,"end":285.025,"sentiment":"neutral","sentiment_score":0.20772409674368406}],"sentiment":"neutral","sentiment_score":0.1968819952823899,"num_words":77,"start":264.65,"end":285.025},{"sentences":[{"text":"K.","start":287.485,"end":287.985,"sentiment":"neutral","sentiment_score":0.01003872137516737},{"text":"So I'll give you the rundown.","start":288.60498,"end":290.225,"sentiment":"neutral","sentiment_score":0.05642744526267052},{"text":"When we switched to across the investment portfolio that we recommended, I do remember the last one you were in, the wealth plus high growth estimate.","start":291.25998,"end":299.75998,"sentiment":"neutral","sentiment_score":0.12222250751577891},{"text":"It did this really amazing thing where the stock market went down in February and March, and it kind of protected you a little bit.","start":300.38,"end":308.335,"sentiment":"positive","sentiment_score":0.3476959180831909},{"text":"Didn't go down as much as the market was going down.","start":308.395,"end":311.055,"sentiment":"neutral","sentiment_score":0.02902272546833212}],"sentiment":"neutral","sentiment_score":0.18171067421149084,"num_words":69,"start":287.485,"end":311.055},{"sentences":[{"text":"And then right at the bottom, most perfect timing in the world, we switched into the new portfolio, and the stock market shot up from March till now.","start":311.515,"end":322.08002,"sentiment":"neutral","sentiment_score":0.16019997745752335},{"text":"And one of the things I'll let you know is average returns, you kind of wanna benchmark by 10% consistently.","start":323.58002,"end":329.52002,"sentiment":"neutral","sentiment_score":0.15940409004688263},{"text":"Like, some years it'll go up quite a lot and go down when the market crashes, but that 10% is the benchmark.","start":329.90002,"end":335.76,"sentiment":"neutral","sentiment_score":0.08773604831234975},{"text":"And we managed to get just under 10% in the last three months.","start":336.35498,"end":340.455,"sentiment":"neutral","sentiment_score":0.1785844312264369},{"text":"So it bounced, I think, from $1.40 to about a 150,000 all in a couple of months there.","start":342.75497,"end":348.75497,"sentiment":"neutral","sentiment_score":0.19469220812122026}],"sentiment":"neutral","sentiment_score":0.1527715998489668,"num_words":101,"start":311.515,"end":348.75497},{"sentences":[{"text":"So, actually, couldn't have timed it better.","start":348.75497,"end":351.57498,"sentiment":"neutral","sentiment_score":0.15561069761003768},{"text":"So what I'll basically do from now is we'll keep track of things and obviously plug in for the reviews and everything, send you that updated record of advice.","start":354.96,"end":363.14,"sentiment":"neutral","sentiment_score":0.17221997806738162},{"text":"The only thing I wanted to just double check with you just because it has been a little bit of time is just in terms of contact frequency.","start":363.36002,"end":369.63498,"sentiment":"neutral","sentiment_score":0.033079502771475484},{"text":"We normally do catch up every few months at least in the first year or so just to see how everything's going, make sure you're comfortable with it all.","start":370.25497,"end":378.175,"sentiment":"neutral","sentiment_score":0.09453173174426474},{"text":"You want me to plug in for, like, quarterly catch ups, six monthly, or just waiting for that annual review?","start":378.175,"end":384.63,"sentiment":"neutral","sentiment_score":0.09244601987302303}],"sentiment":"neutral","sentiment_score":0.1026568225032724,"num_words":113,"start":348.75497,"end":384.63},{"sentences":[{"text":"Yeah.","start":394.065,"end":394.30502,"sentiment":"neutral","sentiment_score":0.04191802814602852},{"text":"That's true.","start":394.30502,"end":395.02502,"sentiment":"neutral","sentiment_score":0.1424115113914013},{"text":"That's true.","start":395.02502,"end":395.505,"sentiment":"neutral","sentiment_score":0.20522529631853104},{"text":"So I would at least advise maybe six monthly, like, just after Christmas, we can have a catch up and see how everything's tracking, see if anything has changed on your end.","start":395.505,"end":403.685,"sentiment":"neutral","sentiment_score":0.1780416718684137},{"text":"And that might be good just to see how the years played out together.","start":404.30502,"end":407.36502,"sentiment":"neutral","sentiment_score":0.2590643848691668}],"sentiment":"neutral","sentiment_score":0.19728287316712678,"num_words":51,"start":394.065,"end":407.36502},{"sentences":[{"text":"Amazing.","start":409.58,"end":410.08,"sentiment":"positive","sentiment_score":0.7619106769561768},{"text":"So everything's in place.","start":410.53998,"end":411.65997,"sentiment":"positive","sentiment_score":0.6225025206804276},{"text":"Everything's implemented.","start":411.65997,"end":412.63998,"sentiment":"positive","sentiment_score":0.6949145197868347},{"text":"We're all pretty much good to go.","start":413.5,"end":415.36,"sentiment":"positive","sentiment_score":0.8115613205092294},{"text":"Do you have any questions for me so far?","start":415.81998,"end":417.75998,"sentiment":"neutral","sentiment_score":0.24675093591213226}],"sentiment":"positive","sentiment_score":0.5453668463489284,"num_words":23,"start":409.58,"end":417.75998},{"sentences":[{"text":"Cool.","start":420.635,"end":421.135,"sentiment":"neutral","sentiment_score":0.22889354825019836},{"text":"I will just double check one other thing.","start":422.475,"end":425.295,"sentiment":"neutral","sentiment_score":0.09665896464139223},{"text":"That is and please forgive me if you're not remembering off the top of my head.","start":425.915,"end":429.295,"sentiment":"neutral","sentiment_score":-0.04473920073360205},{"text":"Beneficiary nominations via Hub Super.","start":429.355,"end":431.615,"sentiment":"neutral","sentiment_score":0.13182698637247087},{"text":"Yeah.","start":443.29,"end":443.61002,"sentiment":"neutral","sentiment_score":0.06714136153459549}],"sentiment":"neutral","sentiment_score":0.032664978936795264,"num_words":31,"start":420.635,"end":443.61002},{"sentences":[{"text":"That's the one.","start":443.61002,"end":444.25,"sentiment":"neutral","sentiment_score":0.09863543013731639},{"text":"So let me just grab your advice document up just to triple check.","start":444.25,"end":447.525,"sentiment":"neutral","sentiment_score":0.08000686363531993},{"text":"Yes.","start":456.085,"end":456.405,"sentiment":"neutral","sentiment_score":0.12341739237308502},{"text":"So we were aiming it at your estate, which needs to have the will in place.","start":456.405,"end":463.11,"sentiment":"neutral","sentiment_score":0.1478612176142633},{"text":"Now I prefer to do those after the will's there because that way your super doesn't get tied up with the courts.","start":463.41,"end":469.66998,"sentiment":"neutral","sentiment_score":0.14968345009467818}],"sentiment":"neutral","sentiment_score":0.12942233261736957,"num_words":55,"start":443.61002,"end":469.66998},{"sentences":[{"text":"We can put it in place.","start":470.85,"end":472.13,"sentiment":"neutral","sentiment_score":0.2061789769989749},{"text":"There's just the risk that if you don't do the will, it's just kind of sitting there possibly locked for a period of time, and I kinda don't want that to happen.","start":472.13,"end":479.32498,"sentiment":"negative","sentiment_score":-0.38716129632666707},{"text":"Yeah.","start":487.80002,"end":488.2,"sentiment":"neutral","sentiment_score":-0.0685286819934845},{"text":"And look, worst case scenario is yeah.","start":488.2,"end":492.38,"sentiment":"neutral","sentiment_score":-0.1425663105079106},{"text":"Oh, I know exactly what you mean.","start":495.64,"end":497.58002,"sentiment":"neutral","sentiment_score":0.01515275053679943}],"sentiment":"neutral","sentiment_score":-0.22853794758963697,"num_words":53,"start":470.85,"end":497.58002},{"sentences":[{"text":"Yeah.","start":498.76,"end":499.24002,"sentiment":"neutral","sentiment_score":0.2748493552207947},{"text":"This this year has been a fun one.","start":499.24002,"end":501.18,"sentiment":"positive","sentiment_score":0.6800814643502235},{"text":"If it helps, you can always do, like, a government approved rule kit in the post office.","start":501.80002,"end":507.035,"sentiment":"neutral","sentiment_score":0.27097344749114094},{"text":"Oz Post has those for 20 $5 a pop.","start":507.035,"end":509.695,"sentiment":"neutral","sentiment_score":0.11476707706848781},{"text":"That's easy for the basic one.","start":509.755,"end":512.095,"sentiment":"neutral","sentiment_score":0.27759435772895813}],"sentiment":"neutral","sentiment_score":0.3175736467649297,"num_words":41,"start":498.76,"end":512.095},{"sentences":[{"text":"Don't have to go and talk to a lawyer.","start":513.915,"end":516.495,"sentiment":"neutral","sentiment_score":-0.04048272718985876},{"text":"Okay.","start":524.31,"end":524.81,"sentiment":"neutral","sentiment_score":-0.01821504347026348},{"text":"Yep.","start":534.645,"end":534.885,"sentiment":"neutral","sentiment_score":0.0784936398267746},{"text":"Fair enough.","start":534.885,"end":535.705,"sentiment":"neutral","sentiment_score":0.10639076307415962},{"text":"Fair enough.","start":535.84503,"end":536.405,"sentiment":"neutral","sentiment_score":0.12909268960356712}],"sentiment":"neutral","sentiment_score":0.011126730466882388,"num_words":15,"start":513.915,"end":536.405},{"sentences":[{"text":"So I'll put a bit of a note in, and then next time we speak to you, if you can if you get that sorted and you call us to let us know, we'll do the paperwork straight away.","start":536.405,"end":544.86,"sentiment":"neutral","sentiment_score":0.1318406562010447},{"text":"If not, when I catch up with you in the new year, I'll have that kind of prepared as well.","start":545.1,"end":549.68,"sentiment":"neutral","sentiment_score":0.15143293435685337},{"text":"Amazing.","start":551.74,"end":552.24,"sentiment":"positive","sentiment_score":0.6866153478622437},{"text":"Anything else I can do for you before I let you enjoy the rest of your week?","start":552.38,"end":555.83997,"sentiment":"positive","sentiment_score":0.5175484787015354},{"text":"Cool.","start":558.235,"end":558.735,"sentiment":"positive","sentiment_score":0.501187801361084}],"sentiment":"neutral","sentiment_score":0.23277655854009283,"num_words":78,"start":536.405,"end":558.735},{"sentences":[{"text":"Easy done, Jen.","start":559.435,"end":560.315,"sentiment":"positive","sentiment_score":0.6018202702204386},{"text":"Thank you so much.","start":560.315,"end":561.355,"sentiment":"positive","sentiment_score":0.5568819744512439},{"text":"And just keep an ear out for an email from us over the next couple of weeks with that updated strategy document, and then you'll be hearing from us after Christmas.","start":561.355,"end":571.375,"sentiment":"neutral","sentiment_score":0.2334139097121454},{"text":"Oh.","start":583.75,"end":584.25,"sentiment":"neutral","sentiment_score":-0.07260791957378387},{"text":"Oh my god.","start":594.885,"end":595.785,"sentiment":"neutral","sentiment_score":0.10328798244396846}],"sentiment":"neutral","sentiment_score":0.2739541889833553,"num_words":42,"start":559.435,"end":595.785},{"sentences":[{"text":"Well, my Adobe.","start":596.245,"end":601.03,"sentiment":"neutral","sentiment_score":0.10363592579960823},{"text":"Yep.","start":603.17004,"end":603.67004,"sentiment":"neutral","sentiment_score":0.013095863163471222},{"text":"Yeah.","start":614.70496,"end":615.20496,"sentiment":"neutral","sentiment_score":-0.0324370339512825},{"text":"Okay.","start":637.82,"end":638.32,"sentiment":"neutral","sentiment_score":-0.0906531661748886},{"text":"That's amazing.","start":640.52496,"end":641.325,"sentiment":"positive","sentiment_score":0.3938457816839218}],"sentiment":"neutral","sentiment_score":0.12357562547549605,"num_words":8,"start":596.245,"end":641.325},{"sentences":[{"text":"I'm gonna get straight on to my sister-in-law because she's been suffering with those for the entire twelve years I've known her.","start":641.325,"end":647.40497,"sentiment":"neutral","sentiment_score":0.03076459344645793},{"text":"So I might might give her a hoy and see if she can have a look into it.","start":647.40497,"end":651.24,"sentiment":"neutral","sentiment_score":0.057680817113982305},{"text":"Yeah.","start":661.32,"end":661.48,"sentiment":"neutral","sentiment_score":0.07004527747631073},{"text":"Alrighty.","start":661.48,"end":661.98,"sentiment":"neutral","sentiment_score":0.21404555439949036},{"text":"Thanks for the tip there.","start":662.27997,"end":663.39996,"sentiment":"positive","sentiment_score":0.48905026018619535}],"sentiment":"neutral","sentiment_score":0.09456208290809646,"num_words":47,"start":641.325,"end":663.39996},{"sentences":[{"text":"I'll I'll write that down, and I'll pass the info on.","start":663.39996,"end":666.885,"sentiment":"neutral","sentiment_score":0.03194034912369468},{"text":"Thanks so much.","start":666.885,"end":667.785,"sentiment":"positive","sentiment_score":0.6072680552800497},{"text":"Why not?","start":670.245,"end":670.725,"sentiment":"neutral","sentiment_score":0.047718681395053864},{"text":"I mean, I've talked to people who've been suffering from migraines for years and lifelong and all this kind of thing.","start":670.725,"end":675.925,"sentiment":"neutral","sentiment_score":-0.054137373165715305},{"text":"And if that's new, then fantastic because it doesn't seem to be much everyone's got, you know, the the piercing in the ear to stop it.","start":675.925,"end":684.6,"sentiment":"neutral","sentiment_score":0.06947202830073926}],"sentiment":"neutral","sentiment_score":0.046634496322699955,"num_words":63,"start":663.39996,"end":684.6},{"sentences":[{"text":"You've got the heat packs and you've got the the opioids, and it's just it's not really seeming to be much of an option there.","start":684.6,"end":691.5,"sentiment":"neutral","sentiment_score":-0.04540687748551136},{"text":"But that sounds pretty cool.","start":691.56,"end":693.02,"sentiment":"neutral","sentiment_score":0.08922818042337895},{"text":"Yeah.","start":705.52496,"end":706.02496,"sentiment":"neutral","sentiment_score":-0.018171053379774097},{"text":"Is those those injections in the stomach, are they one of those really long kind of pneumonia style needles, pretty scary ones, or what are they like?","start":713.3,"end":720.585,"sentiment":"neutral","sentiment_score":-0.1088675230189606},{"text":"Oh, like an EpiPen.","start":738.98,"end":740.04004,"sentiment":"neutral","sentiment_score":0.024854234419763088}],"sentiment":"neutral","sentiment_score":-0.05721303664892818,"num_words":62,"start":684.6,"end":740.04004},{"sentences":[{"text":"Oh, wow.","start":742.10004,"end":742.92,"sentiment":"neutral","sentiment_score":0.1417914628982544},{"text":"How good is technology when it actually does something to help people improve?","start":743.06,"end":747.16003,"sentiment":"neutral","sentiment_score":0.13761014491319656},{"text":"I love it.","start":747.3,"end":748.12,"sentiment":"positive","sentiment_score":0.5525843799114227},{"text":"Alright.","start":749.98505,"end":750.465,"sentiment":"neutral","sentiment_score":0.1143467128276825},{"text":"Jovi injections.","start":750.465,"end":752.085,"sentiment":"neutral","sentiment_score":0.06639446318149567}],"sentiment":"neutral","sentiment_score":0.18940017088538125,"num_words":21,"start":742.10004,"end":752.085},{"sentences":[{"text":"25 bucks a month.","start":752.625,"end":753.745,"sentiment":"neutral","sentiment_score":0.07032984308898449},{"text":"Well, thank you for that.","start":753.745,"end":754.80505,"sentiment":"positive","sentiment_score":0.43299065828323363},{"text":"Jovi.","start":755.585,"end":756.085,"sentiment":"neutral","sentiment_score":0.145137220621109},{"text":"Amazing.","start":758.86505,"end":759.36505,"sentiment":"positive","sentiment_score":0.7554216384887695},{"text":"Alrighty.","start":759.825,"end":760.30505,"sentiment":"positive","sentiment_score":0.6992087364196777}],"sentiment":"positive","sentiment_score":0.33717002160847187,"num_words":12,"start":752.625,"end":760.30505},{"sentences":[{"text":"Thank you so much for that.","start":760.30505,"end":761.66504,"sentiment":"positive","sentiment_score":0.8569164375464121},{"text":"Good night.","start":761.66504,"end":762.405,"sentiment":"positive","sentiment_score":0.651943027973175},{"text":"Alrighty.","start":764.36,"end":764.86,"sentiment":"neutral","sentiment_score":0.27788832783699036},{"text":"Yeah.","start":764.92,"end":765.24,"sentiment":"neutral","sentiment_score":0.11653491854667664},{"text":"Anything else before I let you go?","start":765.24,"end":766.86,"sentiment":"neutral","sentiment_score":0.053559307541166036}],"sentiment":"positive","sentiment_score":0.42439547531745014,"num_words":17,"start":760.30505,"end":766.86},{"sentences":[{"text":"You're the best, mate.","start":768.68,"end":769.64,"sentiment":"positive","sentiment_score":0.6886805891990662},{"text":"Thank you so much, and I'll talk to you again soon.","start":769.64,"end":771.74,"sentiment":"positive","sentiment_score":0.7149026014588096},{"text":"Cheers.","start":773.8,"end":774.12,"sentiment":"positive","sentiment_score":0.575674295425415},{"text":"Bye.","start":774.12,"end":774.43195,"sentiment":"neutral","sentiment_score":-0.11151540279388428}],"sentiment":"positive","sentiment_score":0.6519299920867471,"num_words":17,"start":768.68,"end":774.43195}]}}]},{"alternatives":[{"transcript":"Hello. Jennifer speaking. I'm good. How are you? Oh, the time was that. Now it's dark and it's pouring with rain. Yeah. Can you hear me alright? Because my headset's not working, so I've got you on speaker. That's all. All. Yeah. Yeah. Yeah. Yeah. So 02/20/1985 and 21 Kachina Drive, Mount Barker, South Australia. You can put it in security question. Yeah. What is it like numbers or, like, word? Yeah. Just put my mother's maiden name or something. I don't know. I don't know. I not anything I'm really gonna or maybe We are now that old. I was just gonna say my childhood cat. Yeah. So Pixie, p I x I e. Cool. Yeah. Yeah. That's right. On the migraine. It's so strange. Yeah. Like, why what do they think? I've got brain cancer or something. Yeah. Yeah. Okay. That's so funny because I've just seen a neuro, like, two months ago and started a new treatment, which is, like, a peptide injection, and I haven't had a migraine in, like, sixty days. Yeah. But that's okay. That's okay. I was just shopping with, like, some other friends and financial people, and, like, at the end of the day, I don't have any kids. I really don't wanna spend a bunch of money on additional insurances. Like, if I'm yeah. Yeah. I've got insurances with my supers automatically. Like, I get that comes out of the fees and stuff, but, like, I just feel like, just forget it. Yeah. Yeah. Yeah. No. Yeah. No. I haven't. I can. Yes. Very cool. Very cool. Mhmm. Mhmm. I don't know. What do you think I need? I'm not, like, super complex sort of customer. I yep. Cool. Yeah. Okay. No. That's it. Oh, didn't I have to follow that up and get, like, something in place so my sister could be it and not have to pay tax and stuff? I will or something. So I can't really put a beneficiary now or until I've done that, or can I put a beneficiary? And they'll just have to pay tax if I haven't got that in place. Yeah. Yeah. Oh, that's alright. I'll with my tax return, I'll get a will done. I just thought money's so tired at the moment. So living alone, paying all the things alone, you know, something happens and then it just messes you up for a few months. Oh, yeah. Yeah. Okay. That's that's that's yeah. No. That's the option. Yeah. No. My mate gave me a number of a guy, and it was, like, all done and dusted for, like, $450. And she was super complex with her partner and businesses and stuff. So I'm, yeah, I'm happy to pay that if they're just gonna handle it all for me. I'd rather outsource it because I can't be off. Okay. Yeah. Okay. Cool. No. That's it. Thank you for the calls. Okay. And, also, just if you have anyone that you know of that is suffering chronically from migraine, they've got a new injection, and it used to be, like, 600 or $50 a month, which I would never have been able to afford, but it's on the PBA now PVS. Sorry. And it's only $25 a month and, yeah, amazing results so far. So yeah. Yeah. It's cool. There's and then the one I'm on is called Ajovy, so a j o v y. But there's, like, three different ones. So if this one didn't work, they'd put you on another one. But it's all trialed, everything tested, and it it sort of just makes this peptide within your body not be high. So it suppresses it. It's CRGP is the peptide, but I they've found it common in people that suffer with migraines that the CRGP is the way it's really, really high in these people. And so this injection drops it. So, you know, it was just really interesting, and I was a bit, like, forget to call, but, like, I have not had a migraine, and I've had so much stress in my life lately. And I haven't had one in, like, sixty days. So Yeah. Actual game changer. Yeah. You have to go to a neuro, obviously, but, yeah, just inject yourself in the stomach, like, once a month and yeah. Yeah. I've been talking to everyone because I just can't believe how good it is. Yeah. Yeah. Well, it's even, like, it's even stopped, like I know you've got work soon, so do I. But it's even stopped, like, my normal day headaches. Like, I haven't. I used to get headaches, like, every single day, not to the point of migraine, but I haven't even had headaches. And I haven't and I've noticed, like, the sensitivity in my neck and my skull is even going, so crazy. No. No. No. It's an auto injector. So you get it from the chemist, and it's, like, just kept in the fridge. And it, like, it doesn't hurt nothing. Like and you it's, like, all within, like, a plastic it's like a pen. And so when you push it against your stomach, the pen points the little prick into you, so you don't even have to see the needle. Yeah. Yeah. Yeah. Very cool. Ad Adjovi. Adjovi. Yeah. Alright. No. All good. Okay. Thanks. 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Jennifer speaking. I'm good. How are you? Oh, the time was that.\n\nNow it's dark and it's pouring with rain. Yeah. Can you hear me alright? Because my headset's not working, so I've got you on speaker. That's all.\n\nAll. Yeah. Yeah. Yeah. Yeah.\n\nSo 02/20/1985 and 21 Kachina Drive, Mount Barker, South Australia. You can put it in security question. Yeah. What is it like numbers or, like, word? Yeah.\n\nJust put my mother's maiden name or something. I don't know. I don't know. I not anything I'm really gonna or maybe We are now that old. I was just gonna say my childhood cat.\n\nYeah. So Pixie, p I x I e. Cool. Yeah. Yeah.\n\nThat's right. On the migraine. It's so strange. Yeah. Like, why what do they think?\n\nI've got brain cancer or something. Yeah. Yeah. Okay. That's so funny because I've just seen a neuro, like, two months ago and started a new treatment, which is, like, a peptide injection, and I haven't had a migraine in, like, sixty days.\n\nYeah. But that's okay. That's okay. I was just shopping with, like, some other friends and financial people, and, like, at the end of the day, I don't have any kids. I really don't wanna spend a bunch of money on additional insurances.\n\nLike, if I'm yeah. Yeah. I've got insurances with my supers automatically. Like, I get that comes out of the fees and stuff, but, like, I just feel like, just forget it. Yeah.\n\nYeah. Yeah. No. Yeah. No.\n\nI haven't. I can. Yes. Very cool. Very cool.\n\nMhmm. Mhmm. I don't know. What do you think I need? I'm not, like, super complex sort of customer.\n\nI yep. Cool. Yeah. Okay. No.\n\nThat's it. Oh, didn't I have to follow that up and get, like, something in place so my sister could be it and not have to pay tax and stuff? I will or something. So I can't really put a beneficiary now or until I've done that, or can I put a beneficiary? And they'll just have to pay tax if I haven't got that in place.\n\nYeah. Yeah. Oh, that's alright. I'll with my tax return, I'll get a will done. I just thought money's so tired at the moment.\n\nSo living alone, paying all the things alone, you know, something happens and then it just messes you up for a few months. Oh, yeah. Yeah. Okay. That's that's that's yeah.\n\nNo. That's the option. Yeah. No. My mate gave me a number of a guy, and it was, like, all done and dusted for, like, $450.\n\nAnd she was super complex with her partner and businesses and stuff. So I'm, yeah, I'm happy to pay that if they're just gonna handle it all for me. I'd rather outsource it because I can't be off. Okay. Yeah.\n\nOkay. Cool. No. That's it. Thank you for the calls.\n\nOkay. And, also, just if you have anyone that you know of that is suffering chronically from migraine, they've got a new injection, and it used to be, like, 600 or $50 a month, which I would never have been able to afford, but it's on the PBA now PVS. Sorry. And it's only $25 a month and, yeah, amazing results so far. So yeah.\n\nYeah. It's cool. There's and then the one I'm on is called Ajovy, so a j o v y. But there's, like, three different ones. So if this one didn't work, they'd put you on another one.\n\nBut it's all trialed, everything tested, and it it sort of just makes this peptide within your body not be high. So it suppresses it. It's CRGP is the peptide, but I they've found it common in people that suffer with migraines that the CRGP is the way it's really, really high in these people. And so this injection drops it. So, you know, it was just really interesting, and I was a bit, like, forget to call, but, like, I have not had a migraine, and I've had so much stress in my life lately.\n\nAnd I haven't had one in, like, sixty days. So Yeah. Actual game changer. Yeah. You have to go to a neuro, obviously, but, yeah, just inject yourself in the stomach, like, once a month and yeah.\n\nYeah. I've been talking to everyone because I just can't believe how good it is. Yeah. Yeah. Well, it's even, like, it's even stopped, like I know you've got work soon, so do I.\n\nBut it's even stopped, like, my normal day headaches. Like, I haven't. I used to get headaches, like, every single day, not to the point of migraine, but I haven't even had headaches. And I haven't and I've noticed, like, the sensitivity in my neck and my skull is even going, so crazy. No.\n\nNo. No. It's an auto injector. So you get it from the chemist, and it's, like, just kept in the fridge. And it, like, it doesn't hurt nothing.\n\nLike and you it's, like, all within, like, a plastic it's like a pen. And so when you push it against your stomach, the pen points the little prick into you, so you don't even have to see the needle. Yeah. Yeah. Yeah.\n\nVery cool. Ad Adjovi. Adjovi. Yeah. Alright.\n\nNo. All good. Okay. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.02826593816280365},{"text":"Jennifer speaking.","start":0.88,"end":1.86,"sentiment":"neutral","sentiment_score":0.024407507851719856},{"text":"I'm good.","start":5.2,"end":5.6,"sentiment":"positive","sentiment_score":0.3885442316532135},{"text":"How are you?","start":5.6,"end":6.5,"sentiment":"neutral","sentiment_score":0.30522119005521137},{"text":"Oh, the time was that.","start":14.545,"end":15.745,"sentiment":"neutral","sentiment_score":0.0002722838893532753}],"sentiment":"neutral","sentiment_score":0.13624572359885162,"num_words":13,"start":0.56,"end":15.745},{"sentences":[{"text":"Now it's dark and it's pouring with rain.","start":15.745,"end":18.244999,"sentiment":"neutral","sentiment_score":-0.0546970134600997},{"text":"Yeah.","start":22.145,"end":22.645,"sentiment":"neutral","sentiment_score":-0.009533032774925232},{"text":"Can you hear me alright?","start":23.025,"end":24.244999,"sentiment":"neutral","sentiment_score":-0.0069118492305278775},{"text":"Because my headset's not working, so I've got you on speaker.","start":24.465,"end":27.265,"sentiment":"neutral","sentiment_score":-0.12475963394072923},{"text":"That's all.","start":27.265,"end":27.69,"sentiment":"neutral","sentiment_score":-0.0420405063778162}],"sentiment":"neutral","sentiment_score":-0.07178168047081541,"num_words":27,"start":15.745,"end":27.69},{"sentences":[{"text":"All.","start":30.01,"end":30.51,"sentiment":"neutral","sentiment_score":0.006908569484949112},{"text":"Yeah.","start":31.050001,"end":31.45,"sentiment":"neutral","sentiment_score":0.02969902753829956},{"text":"Yeah.","start":31.45,"end":31.95,"sentiment":"neutral","sentiment_score":0.11243056505918504},{"text":"Yeah.","start":33.61,"end":34.11,"sentiment":"neutral","sentiment_score":0.1317352056503296},{"text":"Yeah.","start":41.53,"end":42.03,"sentiment":"neutral","sentiment_score":0.11038798093795776}],"sentiment":"neutral","sentiment_score":0.07823226973414421,"num_words":5,"start":30.01,"end":42.03},{"sentences":[{"text":"So 02/20/1985 and 21 Kachina Drive, Mount Barker, South Australia.","start":47.885,"end":54.625,"sentiment":"neutral","sentiment_score":0.04390294924378395},{"text":"You can put it in security question.","start":64.17,"end":65.770004,"sentiment":"neutral","sentiment_score":0.013633120538932937},{"text":"Yeah.","start":65.770004,"end":66.270004,"sentiment":"neutral","sentiment_score":0.07658600807189941},{"text":"What is it like numbers or, like, word?","start":80.450005,"end":82.79,"sentiment":"neutral","sentiment_score":0.028563157888129354},{"text":"Yeah.","start":89.090004,"end":89.41,"sentiment":"neutral","sentiment_score":-0.0058495644479990005}],"sentiment":"neutral","sentiment_score":0.03087789047923353,"num_words":27,"start":47.885,"end":89.41},{"sentences":[{"text":"Just put my mother's maiden name or something.","start":89.41,"end":91.90501,"sentiment":"neutral","sentiment_score":-0.02727222244720906},{"text":"I don't know.","start":91.90501,"end":92.725006,"sentiment":"neutral","sentiment_score":-0.07907952864964803},{"text":"I don't know.","start":94.065,"end":94.885,"sentiment":"neutral","sentiment_score":-0.2508572041988373},{"text":"I not anything I'm really gonna or maybe We are now that old.","start":95.105,"end":106.25,"sentiment":"neutral","sentiment_score":-0.18353550537274435},{"text":"I was just gonna say my childhood cat.","start":106.71,"end":112.729996,"sentiment":"neutral","sentiment_score":-0.08070466760545969}],"sentiment":"neutral","sentiment_score":-0.12113105396607092,"num_words":35,"start":89.41,"end":112.729996},{"sentences":[{"text":"Yeah.","start":117.189995,"end":117.495,"sentiment":"neutral","sentiment_score":0.15418913960456848},{"text":"So Pixie, p I x I e.","start":122.135,"end":125.435005,"sentiment":"neutral","sentiment_score":0.07840892619320325},{"text":"Cool.","start":142.8,"end":142.88,"sentiment":"neutral","sentiment_score":0.252236545085907},{"text":"Yeah.","start":142.88,"end":143.38,"sentiment":"neutral","sentiment_score":0.04477742314338684},{"text":"Yeah.","start":169.15001,"end":169.31,"sentiment":"neutral","sentiment_score":-0.06586918979883194}],"sentiment":"neutral","sentiment_score":0.08492694558067755,"num_words":11,"start":117.189995,"end":169.31},{"sentences":[{"text":"That's right.","start":169.31,"end":170.205,"sentiment":"neutral","sentiment_score":-0.05955953150987625},{"text":"On the migraine.","start":170.285,"end":171.185,"sentiment":"neutral","sentiment_score":-0.11730199307203293},{"text":"It's so strange.","start":174.045,"end":175.105,"sentiment":"neutral","sentiment_score":-0.19330757359663645},{"text":"Yeah.","start":178.445,"end":178.845,"sentiment":"neutral","sentiment_score":-0.12707147002220154},{"text":"Like, why what do they think?","start":178.845,"end":180.365,"sentiment":"neutral","sentiment_score":-0.14518136655290922}],"sentiment":"neutral","sentiment_score":-0.1366071621576945,"num_words":15,"start":169.31,"end":180.365},{"sentences":[{"text":"I've got brain cancer or something.","start":180.365,"end":182.065,"sentiment":"neutral","sentiment_score":-0.1962988500793775},{"text":"Yeah.","start":191.54,"end":192.04,"sentiment":"neutral","sentiment_score":-0.19793544709682465},{"text":"Yeah.","start":193.86,"end":194.18,"sentiment":"neutral","sentiment_score":-0.09977678209543228},{"text":"Okay.","start":194.18,"end":194.42,"sentiment":"neutral","sentiment_score":-0.07075002789497375},{"text":"That's so funny because I've just seen a neuro, like, two months ago and started a new treatment, which is, like, a peptide injection, and I haven't had a migraine in, like, sixty days.","start":194.42,"end":206.465,"sentiment":"neutral","sentiment_score":-0.07298240208012216}],"sentiment":"neutral","sentiment_score":-0.09366644251831742,"num_words":43,"start":180.365,"end":206.465},{"sentences":[{"text":"Yeah.","start":209.085,"end":209.585,"sentiment":"neutral","sentiment_score":0.02788132056593895},{"text":"But that's okay.","start":209.805,"end":210.785,"sentiment":"neutral","sentiment_score":0.03032310927907626},{"text":"That's okay.","start":211.26001,"end":211.90001,"sentiment":"neutral","sentiment_score":0.07397206127643585},{"text":"I was just shopping with, like, some other friends and financial people, and, like, at the end of the day, I don't have any kids.","start":211.90001,"end":220.72,"sentiment":"neutral","sentiment_score":-0.09882975980639458},{"text":"I really don't wanna spend a bunch of money on additional insurances.","start":220.94,"end":228.295,"sentiment":"neutral","sentiment_score":-0.2566549467543761}],"sentiment":"neutral","sentiment_score":-0.122879269424566,"num_words":43,"start":209.085,"end":228.295},{"sentences":[{"text":"Like, if I'm yeah.","start":228.75499,"end":230.915,"sentiment":"neutral","sentiment_score":-0.11049708351492882},{"text":"Yeah.","start":230.915,"end":231.075,"sentiment":"neutral","sentiment_score":-0.032621175050735474},{"text":"I've got insurances with my supers automatically.","start":231.075,"end":233.89499,"sentiment":"neutral","sentiment_score":0.012072119329656874},{"text":"Like, I get that comes out of the fees and stuff, but, like, I just feel like, just forget it.","start":234.275,"end":239.49,"sentiment":"neutral","sentiment_score":-0.10530363488942385},{"text":"Yeah.","start":247.73001,"end":248.23001,"sentiment":"neutral","sentiment_score":0.10473792254924774}],"sentiment":"neutral","sentiment_score":-0.0724678620921843,"num_words":33,"start":228.75499,"end":248.23001},{"sentences":[{"text":"Yeah.","start":249.01001,"end":249.51001,"sentiment":"neutral","sentiment_score":0.21459050476551056},{"text":"Yeah.","start":259.765,"end":260.265,"sentiment":"neutral","sentiment_score":0.13665208220481873},{"text":"No.","start":263.445,"end":263.945,"sentiment":"neutral","sentiment_score":0.02857145294547081},{"text":"Yeah.","start":277.02002,"end":277.52002,"sentiment":"neutral","sentiment_score":0.3201989531517029},{"text":"No.","start":285.645,"end":285.805,"sentiment":"neutral","sentiment_score":-0.10999856144189836}],"sentiment":"neutral","sentiment_score":0.11800288632512093,"num_words":5,"start":249.01001,"end":285.805},{"sentences":[{"text":"I haven't.","start":285.805,"end":286.465,"sentiment":"neutral","sentiment_score":-0.09975950792431831},{"text":"I can.","start":286.525,"end":287.185,"sentiment":"neutral","sentiment_score":-0.10565977171063423},{"text":"Yes.","start":322.915,"end":323.415,"sentiment":"neutral","sentiment_score":0.14151348173618317},{"text":"Very cool.","start":352.56998,"end":353.22998,"sentiment":"positive","sentiment_score":0.7415997684001923},{"text":"Very cool.","start":353.84998,"end":354.83,"sentiment":"positive","sentiment_score":0.6186272501945496}],"sentiment":"neutral","sentiment_score":0.27234766218397355,"num_words":9,"start":285.805,"end":354.83},{"sentences":[{"text":"Mhmm.","start":360.97,"end":361.47,"sentiment":"neutral","sentiment_score":0.12860310077667236},{"text":"Mhmm.","start":376.75998,"end":377.25998,"sentiment":"neutral","sentiment_score":0.02596845291554928},{"text":"I don't know.","start":386.68,"end":387.24,"sentiment":"neutral","sentiment_score":-0.08963919182618459},{"text":"What do you think I need?","start":387.24,"end":388.36,"sentiment":"neutral","sentiment_score":-0.07210593235989411},{"text":"I'm not, like, super complex sort of customer.","start":388.36,"end":392.455,"sentiment":"neutral","sentiment_score":-0.2724488787353039}],"sentiment":"neutral","sentiment_score":-0.1435038234646383,"num_words":19,"start":360.97,"end":392.455},{"sentences":[{"text":"I yep.","start":392.595,"end":402.455,"sentiment":"neutral","sentiment_score":0.03536894544959068},{"text":"Cool.","start":407.88998,"end":408.13,"sentiment":"positive","sentiment_score":0.5223638415336609},{"text":"Yeah.","start":408.13,"end":408.29,"sentiment":"positive","sentiment_score":0.38326922059059143},{"text":"Okay.","start":408.29,"end":408.79,"sentiment":"positive","sentiment_score":0.5472173690795898},{"text":"No.","start":418.44998,"end":418.695,"sentiment":"neutral","sentiment_score":-0.08916284143924713}],"sentiment":"neutral","sentiment_score":0.23907091344396272,"num_words":6,"start":392.595,"end":418.695},{"sentences":[{"text":"That's it.","start":418.935,"end":420.475,"sentiment":"neutral","sentiment_score":-0.05384957790374756},{"text":"Oh, didn't I have to follow that up and get, like, something in place so my sister could be it and not have to pay tax and stuff?","start":433.255,"end":440.46,"sentiment":"neutral","sentiment_score":-0.01202773126507444},{"text":"I will or something.","start":440.46,"end":442.4,"sentiment":"neutral","sentiment_score":-0.011765289586037397},{"text":"So I can't really put a beneficiary now or until I've done that, or can I put a beneficiary?","start":447.215,"end":452.195,"sentiment":"neutral","sentiment_score":-0.0014054643995079555},{"text":"And they'll just have to pay tax if I haven't got that in place.","start":452.415,"end":455.315,"sentiment":"neutral","sentiment_score":-0.008681875919657094}],"sentiment":"neutral","sentiment_score":-0.009549057851337008,"num_words":67,"start":418.935,"end":455.315},{"sentences":[{"text":"Yeah.","start":470.11,"end":470.43,"sentiment":"neutral","sentiment_score":0.17800751328468323},{"text":"Yeah.","start":470.43,"end":470.93,"sentiment":"neutral","sentiment_score":0.18563449382781985},{"text":"Oh, that's alright.","start":480.125,"end":480.845,"sentiment":"neutral","sentiment_score":0.0015063298245271046},{"text":"I'll with my tax return, I'll get a will done.","start":480.845,"end":484.20502,"sentiment":"neutral","sentiment_score":0.12159508429467678},{"text":"I just thought money's so tired at the moment.","start":484.20502,"end":486.27,"sentiment":"neutral","sentiment_score":-0.18981775724225575}],"sentiment":"neutral","sentiment_score":-0.005176998985310395,"num_words":24,"start":470.11,"end":486.27},{"sentences":[{"text":"So living alone, paying all the things alone, you know, something happens and then it just messes you up for a few months.","start":487.78998,"end":494.69,"sentiment":"neutral","sentiment_score":-0.15458503462698148},{"text":"Oh, yeah.","start":508.315,"end":508.89502,"sentiment":"neutral","sentiment_score":0.1316528283059597},{"text":"Yeah.","start":512.635,"end":513.135,"sentiment":"neutral","sentiment_score":0.06779572367668152},{"text":"Okay.","start":513.66,"end":513.82,"sentiment":"neutral","sentiment_score":0.04735627397894859},{"text":"That's that's that's yeah.","start":513.82,"end":515.26,"sentiment":"neutral","sentiment_score":-0.02240370085928589}],"sentiment":"neutral","sentiment_score":-0.10537461114806994,"num_words":31,"start":487.78998,"end":515.26},{"sentences":[{"text":"No.","start":515.26,"end":515.5,"sentiment":"neutral","sentiment_score":-0.06571879982948303},{"text":"That's the option.","start":515.5,"end":516.39996,"sentiment":"neutral","sentiment_score":-0.04815256595611572},{"text":"Yeah.","start":517.58,"end":517.82,"sentiment":"neutral","sentiment_score":-0.016290780156850815},{"text":"No.","start":517.82,"end":518.14,"sentiment":"neutral","sentiment_score":-0.06417520344257355},{"text":"My mate gave me a number of a guy, and it was, like, all done and dusted for, like, $450.","start":518.14,"end":523.5,"sentiment":"neutral","sentiment_score":-0.015495977876707912}],"sentiment":"neutral","sentiment_score":-0.02309853995505434,"num_words":26,"start":515.26,"end":523.5},{"sentences":[{"text":"And she was super complex with her partner and businesses and stuff.","start":523.5,"end":527.58,"sentiment":"neutral","sentiment_score":-0.02692035414899389},{"text":"So I'm, yeah, I'm happy to pay that if they're just gonna handle it all for me.","start":527.58,"end":531.425,"sentiment":"neutral","sentiment_score":0.08301201331264832},{"text":"I'd rather outsource it because I can't be off.","start":531.425,"end":533.845,"sentiment":"neutral","sentiment_score":-0.05483745949135886},{"text":"Okay.","start":545.38,"end":545.88,"sentiment":"neutral","sentiment_score":0.10192273557186128},{"text":"Yeah.","start":549.86005,"end":550.18,"sentiment":"neutral","sentiment_score":0.1986372023820877}],"sentiment":"neutral","sentiment_score":0.02237956947647035,"num_words":40,"start":523.5,"end":550.18},{"sentences":[{"text":"Okay.","start":550.18,"end":550.5,"sentiment":"neutral","sentiment_score":0.32696571946144104},{"text":"Cool.","start":550.5,"end":551.0,"sentiment":"positive","sentiment_score":0.584409773349762},{"text":"No.","start":556.18,"end":556.42004,"sentiment":"neutral","sentiment_score":-0.029051028192043304},{"text":"That's it.","start":556.42004,"end":557.14,"sentiment":"neutral","sentiment_score":0.015292382799088955},{"text":"Thank you for the calls.","start":557.14,"end":558.285,"sentiment":"positive","sentiment_score":0.5604458510875702}],"sentiment":"positive","sentiment_score":0.37151384856551883,"num_words":10,"start":550.18,"end":558.285},{"sentences":[{"text":"Okay.","start":571.99,"end":572.39,"sentiment":"neutral","sentiment_score":0.061258625239133835},{"text":"And, also, just if you have anyone that you know of that is suffering chronically from migraine, they've got a new injection, and it used to be, like, 600 or $50 a month, which I would never have been able to afford, but it's on the PBA now PVS.","start":572.39,"end":587.21,"sentiment":"neutral","sentiment_score":-0.026395012605555202},{"text":"Sorry.","start":587.27,"end":587.685,"sentiment":"neutral","sentiment_score":-0.03351404517889023},{"text":"And it's only $25 a month and, yeah, amazing results so far.","start":587.925,"end":593.685,"sentiment":"neutral","sentiment_score":0.2849059322228034},{"text":"So yeah.","start":593.685,"end":595.225,"sentiment":"neutral","sentiment_score":0.162727989256382}],"sentiment":"neutral","sentiment_score":0.03813409427037606,"num_words":65,"start":571.99,"end":595.225},{"sentences":[{"text":"Yeah.","start":596.165,"end":596.40497,"sentiment":"neutral","sentiment_score":0.11776479333639144},{"text":"It's cool.","start":596.40497,"end":596.965,"sentiment":"positive","sentiment_score":0.42301245033741},{"text":"There's and then the one I'm on is called Ajovy, so a j o v y.","start":596.965,"end":602.22003,"sentiment":"neutral","sentiment_score":0.053331951377913356},{"text":"But there's, like, three different ones.","start":603.08,"end":604.76,"sentiment":"neutral","sentiment_score":0.006070062052458525},{"text":"So if this one didn't work, they'd put you on another one.","start":604.76,"end":607.16003,"sentiment":"neutral","sentiment_score":-0.005015654489398003}],"sentiment":"neutral","sentiment_score":0.0484684712026973,"num_words":37,"start":596.165,"end":607.16003},{"sentences":[{"text":"But it's all trialed, everything tested, and it it sort of just makes this peptide within your body not be high.","start":607.16003,"end":615.58,"sentiment":"neutral","sentiment_score":0.026967661543971018},{"text":"So it suppresses it.","start":616.695,"end":617.975,"sentiment":"neutral","sentiment_score":-0.03415968082845211},{"text":"It's CRGP is the peptide, but I they've found it common in people that suffer with migraines that the CRGP is the way it's really, really high in these people.","start":617.975,"end":626.875,"sentiment":"neutral","sentiment_score":-0.06660370648217698},{"text":"And so this injection drops it.","start":627.255,"end":629.015,"sentiment":"neutral","sentiment_score":-0.015313376362125078},{"text":"So, you know, it was just really interesting, and I was a bit, like, forget to call, but, like, I have not had a migraine, and I've had so much stress in my life lately.","start":629.015,"end":637.33,"sentiment":"neutral","sentiment_score":-0.1342519722878933}],"sentiment":"neutral","sentiment_score":-0.06624091993338273,"num_words":96,"start":607.16003,"end":637.33},{"sentences":[{"text":"And I haven't had one in, like, sixty days.","start":637.33,"end":639.41003,"sentiment":"neutral","sentiment_score":-0.10601756225029628},{"text":"So Yeah.","start":639.41003,"end":648.095,"sentiment":"neutral","sentiment_score":0.08592478930950165},{"text":"Actual game changer.","start":651.355,"end":652.71497,"sentiment":"neutral","sentiment_score":0.16017667452494302},{"text":"Yeah.","start":652.71497,"end":652.95496,"sentiment":"neutral","sentiment_score":0.007695142179727554},{"text":"You have to go to a neuro, obviously, but, yeah, just inject yourself in the stomach, like, once a month and yeah.","start":652.95496,"end":659.935,"sentiment":"neutral","sentiment_score":0.02023686324669556}],"sentiment":"neutral","sentiment_score":0.004084531771572861,"num_words":37,"start":637.33,"end":659.935},{"sentences":[{"text":"Yeah.","start":665.92,"end":666.16,"sentiment":"neutral","sentiment_score":0.018948448821902275},{"text":"I've been talking to everyone because I just can't believe how good it is.","start":666.16,"end":669.54,"sentiment":"neutral","sentiment_score":0.20827589889190026},{"text":"Yeah.","start":686.575,"end":687.075,"sentiment":"neutral","sentiment_score":-0.015128890052437782},{"text":"Yeah.","start":691.89996,"end":692.39996,"sentiment":"neutral","sentiment_score":0.02056771144270897},{"text":"Well, it's even, like, it's even stopped, like I know you've got work soon, so do I.","start":692.46,"end":696.94,"sentiment":"neutral","sentiment_score":0.213732271510012}],"sentiment":"neutral","sentiment_score":0.1933440726579112,"num_words":34,"start":665.92,"end":696.94},{"sentences":[{"text":"But it's even stopped, like, my normal day headaches.","start":696.94,"end":699.76,"sentiment":"neutral","sentiment_score":0.0839078418082661},{"text":"Like, I haven't.","start":699.82,"end":700.64,"sentiment":"neutral","sentiment_score":0.007906035364915928},{"text":"I used to get headaches, like, every single day, not to the point of migraine, but I haven't even had headaches.","start":700.745,"end":705.88495,"sentiment":"neutral","sentiment_score":-0.06630747623386837},{"text":"And I haven't and I've noticed, like, the sensitivity in my neck and my skull is even going, so crazy.","start":706.02496,"end":712.365,"sentiment":"neutral","sentiment_score":-0.15957072358578445},{"text":"No.","start":720.29004,"end":720.45,"sentiment":"neutral","sentiment_score":-0.10138720273971558}],"sentiment":"neutral","sentiment_score":-0.07234018505550921,"num_words":54,"start":696.94,"end":720.45},{"sentences":[{"text":"No.","start":720.45,"end":720.53,"sentiment":"neutral","sentiment_score":-0.0903545618057251},{"text":"No.","start":720.53,"end":720.69,"sentiment":"neutral","sentiment_score":-0.08653521537780762},{"text":"It's an auto injector.","start":720.69,"end":721.81,"sentiment":"neutral","sentiment_score":-0.055367546156048775},{"text":"So you get it from the chemist, and it's, like, just kept in the fridge.","start":721.81,"end":725.17004,"sentiment":"neutral","sentiment_score":-0.02190528723100821},{"text":"And it, like, it doesn't hurt nothing.","start":725.17004,"end":727.17004,"sentiment":"neutral","sentiment_score":-0.012869799775736672}],"sentiment":"neutral","sentiment_score":-0.02917956673939313,"num_words":28,"start":720.45,"end":727.17004},{"sentences":[{"text":"Like and you it's, like, all within, like, a plastic it's like a pen.","start":727.17004,"end":731.35004,"sentiment":"neutral","sentiment_score":-0.014891417630548989},{"text":"And so when you push it against your stomach, the pen points the little prick into you, so you don't even have to see the needle.","start":731.705,"end":738.445,"sentiment":"neutral","sentiment_score":-0.008546703710005833},{"text":"Yeah.","start":740.665,"end":741.165,"sentiment":"neutral","sentiment_score":0.04668300971388817},{"text":"Yeah.","start":743.465,"end":743.64,"sentiment":"neutral","sentiment_score":0.16398273408412933},{"text":"Yeah.","start":745.96,"end":746.46,"sentiment":"neutral","sentiment_score":0.08824920654296875}],"sentiment":"neutral","sentiment_score":-0.00306463239411282,"num_words":43,"start":727.17004,"end":746.46},{"sentences":[{"text":"Very cool.","start":746.68,"end":749.18,"sentiment":"positive","sentiment_score":0.40556222200393677},{"text":"Ad Adjovi.","start":753.0,"end":754.06,"sentiment":"neutral","sentiment_score":0.08893226459622383},{"text":"Adjovi.","start":755.0,"end":755.5,"sentiment":"neutral","sentiment_score":0.14726735651493073},{"text":"Yeah.","start":761.445,"end":761.945,"sentiment":"positive","sentiment_score":0.59949791431427},{"text":"Alright.","start":762.005,"end":762.4469,"sentiment":"neutral","sentiment_score":0.32301491498947144}],"sentiment":"neutral","sentiment_score":0.2941098798598562,"num_words":7,"start":746.68,"end":762.4469},{"sentences":[{"text":"No.","start":765.0069,"end":765.5069,"sentiment":"neutral","sentiment_score":0.0010311529040336609},{"text":"All good.","start":767.3269,"end":767.9869,"sentiment":"positive","sentiment_score":0.5774320960044861},{"text":"Okay.","start":771.8869,"end":772.2069,"sentiment":"neutral","sentiment_score":0.33319714665412903},{"text":"Thanks.","start":772.2069,"end":772.6069,"sentiment":"positive","sentiment_score":0.6216409206390381},{"text":"Bye.","start":772.6069,"end":773.1069,"sentiment":"positive","sentiment_score":0.3637376725673675}],"sentiment":"positive","sentiment_score":0.41241184746225673,"num_words":6,"start":765.0069,"end":773.1069}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Jennifer speaking.\n\nChannel 0: Hey, Jenny. It's Tommy here from. How you been?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: I'm doing fantastic. The sun's finally come out, so everyone's got a bit of a smile on their face now. Hope not too bad on your end.\n\nChannel 1: Oh, the time was that. Now it's dark and it's pouring with rain.\n\nChannel 0: Oh, no. It's just flipping on a dime at the moment, isn't it?\n\nChannel 1: Yeah. Can you hear\n\nChannel 0: Absolutely.\n\nChannel 1: me alright? Because my\n\nChannel 0: Yeah.\n\nChannel 1: headset's\n\nChannel 0: Perfectly\n\nChannel 1: not working,\n\nChannel 0: fine.\n\nChannel 1: so I've got you on speaker. That's all.\n\nChannel 0: No. I've got you perfectly fine. Can you\n\nChannel 1: All.\n\nChannel 0: hear me okay?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Amazing. So,\n\nChannel 1: Yeah.\n\nChannel 0: Jen, I was gonna give you a quick update on the implementation of your advice. Are you okay if I go through the quick security check with you?\n\nChannel 1: Yeah.\n\nChannel 0: Awesome. So no security question on file. Just need your date of birth and address.\n\nChannel 1: So 02/20/1985 and 21 Kachina Drive, Mount Barker, South Australia.\n\nChannel 0: Sensational. And I will just double check one more time. Did you want me to put in place security question, or you're okay with the the three point check?\n\nChannel 1: You can put it in security question. Yeah.\n\nChannel 0: Yeah. Cool. We're pretty flexible with our security questions. It can be pretty much any password that you like, and I can put a bit of a prompt down as well as a reminder.\n\nChannel 1: What is it like numbers or, like, word?\n\nChannel 0: Anything. Anything will work as long as you can remember it, and if I give you a prompt, as long as that helps.\n\nChannel 1: Yeah. Just put my mother's maiden name or something. I don't know.\n\nChannel 0: Okay. Cool.\n\nChannel 1: I\n\nChannel 0: All\n\nChannel 1: don't\n\nChannel 0: good.\n\nChannel 1: know. I not anything I'm really gonna or maybe We are now that old. I\n\nChannel 0: Are you sure? Because it sound like you almost had your one, man.\n\nChannel 1: was just gonna say my childhood cat.\n\nChannel 0: Yeah. We can do childhood cat. That's totally fine. Do you want me to put that there?\n\nChannel 1: Yeah.\n\nChannel 0: Cool. And what would your childhood cat's name be?\n\nChannel 1: So Pixie, p I x I e.\n\nChannel 0: Pixie, childhood cat. That is perfect. And I've added that to the system. Thank you so much. Cool.\n\nSo I've got some good news regarding the super there. And also, look, thank you for signing the the service documents for us as well. Appreciate that.\n\nChannel 1: Cool. Yeah.\n\nChannel 0: Now when it comes to the the only Zurich insurances, I must apologize. I after our last call, I kind of went back to Zurich for a bit of an update and fought as hard as I could. Got most of everything ticked off, but they ended up declining it on the migraines. So we probably can't apply for that cover at the moment, and we'll probably have to keep the ones that you've got.\n\nChannel 1: Yeah. That's right. On the migraine.\n\nChannel 0: On the migraines. So\n\nChannel 1: It's\n\nChannel 0: I went\n\nChannel 1: so\n\nChannel 0: through\n\nChannel 1: strange.\n\nChannel 0: strange, you say?\n\nChannel 1: Yeah. Like, why what do they think? I've got brain cancer or something.\n\nChannel 0: No. Not brain cancer, but they they put down I believe anything that goes into a chronic or current category. Apparently,\n\nChannel 1: Yeah.\n\nChannel 0: it's one of the worst things.\n\nChannel 1: Yeah. Okay. That's so funny because I've just seen a neuro, like, two months ago and started a new treatment, which is, like, a peptide injection, and I haven't had a migraine in, like, sixty days.\n\nChannel 0: Oh, perfect. Heptide\n\nChannel 1: Yeah.\n\nChannel 0: injection.\n\nChannel 1: But that's okay. That's okay. I was just shopping with, like, some other friends and financial people, and, like, at the end of the day, I don't have any kids. I really don't wanna spend a bunch of money on additional insurances.\n\nChannel 0: Like,\n\nChannel 1: Like,\n\nChannel 0: fees\n\nChannel 1: if\n\nChannel 0: and\n\nChannel 1: I'm\n\nChannel 0: premiums and\n\nChannel 1: yeah.\n\nChannel 0: yeah.\n\nChannel 1: Yeah. I've got insurances with my supers automatically. Like, I get that comes out of the fees and stuff, but, like, I just feel like, just forget it.\n\nChannel 0: Yeah. Look, that's one of the things that can always be revisited down the line, especially if that remains really good in twelve\n\nChannel 1: Yeah.\n\nChannel 0: months time. Again,\n\nChannel 1: Yeah.\n\nChannel 0: you've got all the covers with Super SA, Hub twenty four. I'll keep those running. And when we do the next annual review, we'll just double check with you if you wanted to look at anything and\n\nChannel 1: Yeah.\n\nChannel 0: can always have a go in a few years time.\n\nChannel 1: No.\n\nChannel 0: Cool. So what I'll do off the back of that is I'll send you a bit of a a record of advice, just same statement of advice we originally gave you, just with some updates of the outcomes of everything, just so you've got that on record as well.\n\nChannel 1: Yeah.\n\nChannel 0: Cool. And some good news for you as well. Have you managed to log in to your super and have a look at what's been going on recently?\n\nChannel 1: No. I haven't. I can.\n\nChannel 0: K. So I'll give you the rundown. When we switched to across the investment portfolio that we recommended, I do remember the last one you were in, the wealth plus high growth estimate. It did this really amazing thing where the stock market went down in February and March, and it kind of protected you a little bit. Didn't go down as much as the market was going down.\n\nAnd then right at the bottom, most perfect timing in the world, we switched into the new portfolio, and the stock market shot up from March till now.\n\nChannel 1: Yes.\n\nChannel 0: And one of the things I'll let you know is average returns, you kind of wanna benchmark by 10% consistently. Like, some years it'll go up quite a lot and go down when the market crashes, but that 10% is the benchmark. And we managed to get just under 10% in the last three months. So it bounced, I think, from $1.40 to about a 150,000 all in a couple of months there. So, actually, couldn't have timed it better.\n\nChannel 1: Very cool. Very cool.\n\nChannel 0: So what I'll basically do from now is we'll keep track of things and obviously plug in for the reviews and everything,\n\nChannel 1: Mhmm.\n\nChannel 0: send you that updated record of advice. The only thing I wanted to just double check with you just because it has been a little bit of time is just in terms of contact frequency. We normally do catch up every few months at least in the first year or so just to see how everything's going, make sure you're\n\nChannel 1: Mhmm.\n\nChannel 0: comfortable with it all. You want me to plug in for, like, quarterly catch ups, six monthly, or just waiting for that annual review?\n\nChannel 1: I don't know. What do you think I need? I'm not, like, super complex sort of customer. I\n\nChannel 0: Yeah. That's true. That's true. So I would at least advise maybe six monthly, like, just after Christmas, we can have a catch up and see how everything's tracking, see if\n\nChannel 1: yep.\n\nChannel 0: anything has changed on your end. And that might be good just to see how the years played out together.\n\nChannel 1: Cool. Yeah. Okay.\n\nChannel 0: Amazing. So everything's in place. Everything's implemented. We're all pretty much good to go. Do you have any questions for me so far?\n\nChannel 1: No. That's it.\n\nChannel 0: Cool. I will just double check one other thing. That is and please forgive me if you're not remembering off the top of my head. Beneficiary nominations via Hub Super.\n\nChannel 1: Oh, didn't I have to follow that up and get, like, something in place so my sister could be it and not have to pay tax and stuff? I will or something.\n\nChannel 0: Yeah. That's the one. So let me just grab your advice document up just to triple check.\n\nChannel 1: So I can't really put a beneficiary now or until I've done that, or can I put a beneficiary? And they'll just have to pay tax if I haven't got that in place.\n\nChannel 0: Yes. So we were aiming it at your estate, which needs to have the will in place. Now I prefer to do those after the will's there because that way your super doesn't get tied up with the courts.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: We can put it in place. There's just the risk that if you don't do the will, it's just kind of sitting there possibly locked for a period of time, and I kinda don't want that to happen.\n\nChannel 1: Oh, that's alright. I'll with my tax return, I'll get a will done. I just thought money's so tired at the moment. So\n\nChannel 0: Yeah.\n\nChannel 1: living\n\nChannel 0: And\n\nChannel 1: alone,\n\nChannel 0: look, worst case\n\nChannel 1: paying\n\nChannel 0: scenario\n\nChannel 1: all the things\n\nChannel 0: is\n\nChannel 1: alone, you know, something\n\nChannel 0: yeah.\n\nChannel 1: happens and then it just messes you up for a few months.\n\nChannel 0: Oh, I know exactly what you mean. Yeah. This this year has been a fun one. If it helps, you can always do, like, a government approved rule kit in the post office. Oz Post has those for 20\n\nChannel 1: Oh, yeah.\n\nChannel 0: $5 a pop. That's easy for the basic one.\n\nChannel 1: Yeah. Okay. That's\n\nChannel 0: Don't have\n\nChannel 1: that's\n\nChannel 0: to go\n\nChannel 1: that's\n\nChannel 0: and\n\nChannel 1: yeah. No.\n\nChannel 0: talk\n\nChannel 1: That's the\n\nChannel 0: to\n\nChannel 1: option.\n\nChannel 0: a lawyer.\n\nChannel 1: Yeah. No. My mate gave me a number of a guy, and it was, like, all done and dusted for, like, $450. And she was\n\nChannel 0: Okay.\n\nChannel 1: super complex with her partner and businesses and stuff. So I'm, yeah, I'm happy to pay that if they're just gonna handle it all for me. I'd rather outsource it because I can't be off.\n\nChannel 0: Yep. Fair enough. Fair enough. So I'll put a bit of a note in, and then next time we speak to you, if you can if you get that sorted and you call us to let us know, we'll do the paperwork straight away. If not,\n\nChannel 1: Okay.\n\nChannel 0: when I catch up with you in the new year, I'll have that kind of prepared as well.\n\nChannel 1: Yeah. Okay. Cool.\n\nChannel 0: Amazing. Anything else I can do for you before I let you enjoy the rest of your week?\n\nChannel 1: No. That's it. Thank you for the calls.\n\nChannel 0: Cool. Easy done, Jen. Thank you so much. And just keep an ear out for an email from us over the next couple of weeks with that updated strategy document, and then you'll be hearing from us after Christmas.\n\nChannel 1: Okay. And, also, just if you have anyone that you know of that is suffering chronically from migraine, they've got a new injection, and it used to be, like, 600 or $50 a month, which I would never have been\n\nChannel 0: Oh.\n\nChannel 1: able to afford, but it's on the PBA now PVS. Sorry. And it's only $25 a month and, yeah, amazing results so far. So yeah.\n\nChannel 0: Oh my god.\n\nChannel 1: Yeah.\n\nChannel 0: Well,\n\nChannel 1: It's cool. There's\n\nChannel 0: my\n\nChannel 1: and then the one I'm on is called Ajovy, so\n\nChannel 0: Adobe.\n\nChannel 1: a j o v y. But\n\nChannel 0: Yep.\n\nChannel 1: there's, like, three different ones. So if this one didn't work, they'd put you on another one. But it's all trialed, everything tested, and it it sort of just makes this peptide within your body not\n\nChannel 0: Yeah.\n\nChannel 1: be high. So it suppresses it. It's CRGP is the peptide, but I they've found it common in people that suffer with migraines that the CRGP is the way it's really, really high in these people. And so this injection drops it. So, you know, it was just really interesting, and I was a bit, like, forget to call, but, like, I have not had a migraine, and I've had so much stress in my life lately.\n\nAnd I haven't\n\nChannel 0: Okay.\n\nChannel 1: had one in, like, sixty days. So\n\nChannel 0: That's amazing. I'm gonna get straight on to my sister-in-law because she's been suffering with those for the entire twelve years I've known her. So\n\nChannel 1: Yeah.\n\nChannel 0: I might might give her a hoy and see if she can have a look into it.\n\nChannel 1: Actual game changer. Yeah. You have to go to a neuro, obviously, but, yeah, just inject yourself in the stomach, like, once a month and yeah.\n\nChannel 0: Yeah. Alrighty. Thanks for the tip there. I'll I'll write that down, and I'll\n\nChannel 1: Yeah.\n\nChannel 0: pass\n\nChannel 1: I've\n\nChannel 0: the\n\nChannel 1: been\n\nChannel 0: info\n\nChannel 1: talking\n\nChannel 0: on.\n\nChannel 1: to everyone\n\nChannel 0: Thanks so\n\nChannel 1: because\n\nChannel 0: much.\n\nChannel 1: I just can't believe how good it is.\n\nChannel 0: Why not? I mean, I've talked to people who've been suffering from migraines for years and lifelong and all this kind of thing. And if that's new, then fantastic because it doesn't seem to be much everyone's got, you know, the the piercing in the ear to stop it. You've got the heat packs and you've got the\n\nChannel 1: Yeah.\n\nChannel 0: the opioids, and it's just it's not really seeming to be much of an option there. But that\n\nChannel 1: Yeah.\n\nChannel 0: sounds pretty\n\nChannel 1: Well,\n\nChannel 0: cool.\n\nChannel 1: it's even, like, it's even stopped, like I know you've got work soon, so do I. But it's even stopped, like, my normal day headaches. Like, I haven't. I used to get headaches, like, every single day, not to the point of migraine, but I haven't even had headaches.\n\nChannel 0: Yeah.\n\nChannel 1: And I haven't and I've noticed, like, the sensitivity in my neck and my skull is even going, so crazy.\n\nChannel 0: Is those those injections in the stomach, are they one of those really long kind of pneumonia style needles, pretty scary ones, or what are they like?\n\nChannel 1: No. No. No. It's an auto injector. So you get it from the chemist, and it's, like, just kept in the fridge.\n\nAnd it, like, it doesn't hurt nothing. Like and you it's, like, all within, like, a plastic it's like a pen. And so when you push it against your stomach, the pen points the little prick into you, so you don't even have to see the needle.\n\nChannel 0: Oh, like an EpiPen.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, wow. How good\n\nChannel 1: Yeah.\n\nChannel 0: is technology when it actually does something to help people\n\nChannel 1: Yeah.\n\nChannel 0: improve?\n\nChannel 1: Very\n\nChannel 0: I love it.\n\nChannel 1: cool.\n\nChannel 0: Alright. Jovi injections. 25\n\nChannel 1: Ad\n\nChannel 0: bucks a month.\n\nChannel 1: Adjovi.\n\nChannel 0: Well, thank you for that.\n\nChannel 1: Adjovi.\n\nChannel 0: Jovi. Amazing. Alrighty. Thank you so much for that.\n\nChannel 1: Yeah.\n\nChannel 0: Good night.\n\nChannel 1: Alright.\n\nChannel 0: Alrighty. Yeah.\n\nChannel 1: No.\n\nChannel 0: Anything else before I let you go?\n\nChannel 1: All good.\n\nChannel 0: You're the best, mate. Thank you so much, and I'll talk to you again soon.\n\nChannel 1: Okay. Thanks. Bye.\n\nChannel 0: Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.02826593816280365},{"text":"Jennifer speaking.","start":0.88,"end":1.86,"sentiment":"neutral","sentiment_score":0.024407507851719856}],"sentiment":"neutral","sentiment_score":0.025693651288747787,"channel":1,"num_words":3,"start":0.56,"end":1.86},{"sentences":[{"text":"Hey, Jenny.","start":2.32,"end":3.04,"sentiment":"neutral","sentiment_score":0.10881266742944717},{"text":"It's Tommy here from.","start":3.04,"end":4.16,"sentiment":"neutral","sentiment_score":0.1400625891983509},{"text":"How you been?","start":4.16,"end":4.9,"sentiment":"neutral","sentiment_score":0.12812065333127975}],"sentiment":"neutral","sentiment_score":0.1291375168495708,"channel":0,"num_words":9,"start":2.32,"end":4.9},{"sentences":[{"text":"I'm good.","start":5.2,"end":5.6,"sentiment":"positive","sentiment_score":0.3885442316532135},{"text":"How are you?","start":5.6,"end":6.5,"sentiment":"neutral","sentiment_score":0.30522119005521137}],"sentiment":"positive","sentiment_score":0.3385504066944122,"channel":1,"num_words":5,"start":5.2,"end":6.5},{"sentences":[{"text":"I'm doing fantastic.","start":6.64,"end":7.8599997,"sentiment":"positive","sentiment_score":0.7783233523368835},{"text":"The sun's finally come out, so everyone's got a bit of a smile on their face now.","start":8.0,"end":11.62,"sentiment":"positive","sentiment_score":0.615020916742437},{"text":"Hope not too bad on your end.","start":12.0,"end":13.86,"sentiment":"neutral","sentiment_score":0.28187723244939533}],"sentiment":"positive","sentiment_score":0.5467950469917722,"channel":0,"num_words":27,"start":6.64,"end":13.86},{"sentences":[{"text":"Oh, the time was that.","start":14.545,"end":15.745,"sentiment":"neutral","sentiment_score":0.0002722838893532753},{"text":"Now it's dark and it's pouring with rain.","start":15.745,"end":18.244999,"sentiment":"neutral","sentiment_score":-0.0546970134600997}],"sentiment":"neutral","sentiment_score":-0.0335549760180024,"channel":1,"num_words":13,"start":14.545,"end":18.244999},{"sentences":[{"text":"Oh, no.","start":18.795,"end":19.515,"sentiment":"neutral","sentiment_score":-0.1008417084813118},{"text":"It's just flipping on a dime at the moment, isn't it?","start":19.515,"end":22.015,"sentiment":"neutral","sentiment_score":-0.08099801872264255}],"sentiment":"neutral","sentiment_score":-0.08405089407013012,"channel":0,"num_words":13,"start":18.795,"end":22.015},{"sentences":[{"text":"Yeah.","start":22.145,"end":22.645,"sentiment":"neutral","sentiment_score":-0.009533032774925232},{"text":"Can you hear","start":23.025,"end":23.585,"sentiment":"neutral","sentiment_score":-0.007135909671584765}],"sentiment":"neutral","sentiment_score":-0.007735190447419882,"channel":1,"num_words":4,"start":22.145,"end":23.585},{"sentences":[{"text":"Absolutely.","start":23.515,"end":24.015,"sentiment":"neutral","sentiment_score":-0.01176069863140583}],"sentiment":"neutral","sentiment_score":-0.01176069863140583,"channel":0,"num_words":1,"start":23.515,"end":24.015},{"sentences":[{"text":"me alright?","start":23.585,"end":24.244999,"sentiment":"neutral","sentiment_score":-0.006575758568942547},{"text":"Because my","start":24.465,"end":24.945,"sentiment":"neutral","sentiment_score":-0.020122547633945942}],"sentiment":"neutral","sentiment_score":-0.013349153101444244,"channel":1,"num_words":4,"start":23.585,"end":24.945},{"sentences":[{"text":"Yeah.","start":24.875,"end":25.275,"sentiment":"neutral","sentiment_score":-0.018502796068787575}],"sentiment":"neutral","sentiment_score":-0.018502796068787575,"channel":0,"num_words":1,"start":24.875,"end":25.275},{"sentences":[{"text":"headset's","start":24.945,"end":25.425,"sentiment":"neutral","sentiment_score":-0.03671359643340111}],"sentiment":"neutral","sentiment_score":-0.03671359643340111,"channel":1,"num_words":1,"start":24.945,"end":25.425},{"sentences":[{"text":"Perfectly","start":25.275,"end":25.775,"sentiment":"negative","sentiment_score":-0.3849682211875915}],"sentiment":"negative","sentiment_score":-0.3849682211875915,"channel":0,"num_words":1,"start":25.275,"end":25.775},{"sentences":[{"text":"not working,","start":25.425,"end":25.985,"sentiment":"negative","sentiment_score":-0.4048705995082855}],"sentiment":"negative","sentiment_score":-0.4048705995082855,"channel":1,"num_words":2,"start":25.425,"end":25.985},{"sentences":[{"text":"fine.","start":25.915,"end":26.415,"sentiment":"neutral","sentiment_score":-0.25661128759384155}],"sentiment":"neutral","sentiment_score":-0.25661128759384155,"channel":0,"num_words":1,"start":25.915,"end":26.415},{"sentences":[{"text":"so I've got you on speaker.","start":25.985,"end":27.265,"sentiment":"neutral","sentiment_score":-0.08094268043835957},{"text":"That's all.","start":27.265,"end":27.69,"sentiment":"neutral","sentiment_score":-0.0420405063778162}],"sentiment":"neutral","sentiment_score":-0.07121713692322373,"channel":1,"num_words":8,"start":25.985,"end":27.69},{"sentences":[{"text":"No.","start":28.449999,"end":28.61,"sentiment":"neutral","sentiment_score":-0.0972403734922409},{"text":"I've got you perfectly fine.","start":28.61,"end":29.73,"sentiment":"neutral","sentiment_score":-0.05782388411462307},{"text":"Can you","start":29.73,"end":30.05,"sentiment":"neutral","sentiment_score":0.001806093379855156}],"sentiment":"neutral","sentiment_score":-0.04784345091320574,"channel":0,"num_words":8,"start":28.449999,"end":30.05},{"sentences":[{"text":"All.","start":30.01,"end":30.51,"sentiment":"neutral","sentiment_score":0.006908569484949112}],"sentiment":"neutral","sentiment_score":0.006908569484949112,"channel":1,"num_words":1,"start":30.01,"end":30.51},{"sentences":[{"text":"hear me okay?","start":30.05,"end":30.869999,"sentiment":"neutral","sentiment_score":-0.004156880391140779}],"sentiment":"neutral","sentiment_score":-0.004156880391140779,"channel":0,"num_words":3,"start":30.05,"end":30.869999},{"sentences":[{"text":"Yeah.","start":31.050001,"end":31.45,"sentiment":"neutral","sentiment_score":0.02969902753829956},{"text":"Yeah.","start":31.45,"end":31.95,"sentiment":"neutral","sentiment_score":0.11243056505918504}],"sentiment":"neutral","sentiment_score":0.0710647962987423,"channel":1,"num_words":2,"start":31.050001,"end":31.95},{"sentences":[{"text":"Amazing.","start":32.93,"end":33.41,"sentiment":"neutral","sentiment_score":0.2880781292915344},{"text":"So,","start":33.41,"end":33.65,"sentiment":"neutral","sentiment_score":0.11468780785799026}],"sentiment":"neutral","sentiment_score":0.20138296857476234,"channel":0,"num_words":2,"start":32.93,"end":33.65},{"sentences":[{"text":"Yeah.","start":33.61,"end":34.11,"sentiment":"neutral","sentiment_score":0.1317352056503296}],"sentiment":"neutral","sentiment_score":0.1317352056503296,"channel":1,"num_words":1,"start":33.61,"end":34.11},{"sentences":[{"text":"Jen, 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and","start":254.405,"end":260.105,"sentiment":"neutral","sentiment_score":0.13064948774196886}],"sentiment":"neutral","sentiment_score":0.16896956132070437,"channel":0,"num_words":37,"start":249.285,"end":260.105},{"sentences":[{"text":"Yeah.","start":259.765,"end":260.265,"sentiment":"neutral","sentiment_score":0.13665208220481873}],"sentiment":"neutral","sentiment_score":0.13665208220481873,"channel":1,"num_words":1,"start":259.765,"end":260.265},{"sentences":[{"text":"can always have a go in a few years time.","start":260.485,"end":262.585,"sentiment":"neutral","sentiment_score":0.09507925286889077}],"sentiment":"neutral","sentiment_score":0.09507925286889077,"channel":0,"num_words":10,"start":260.485,"end":262.585},{"sentences":[{"text":"No.","start":263.445,"end":263.945,"sentiment":"neutral","sentiment_score":0.02857145294547081}],"sentiment":"neutral","sentiment_score":0.02857145294547081,"channel":1,"num_words":1,"start":263.445,"end":263.945},{"sentences":[{"text":"Cool.","start":264.65,"end":265.15,"sentiment":"neutral","sentiment_score":0.10888874530792236},{"text":"So what I'll do off the back of that is I'll send you a bit of a a record of advice, just same statement of advice we originally gave you, just with some updates of the outcomes of everything, just so you've got that on record as well.","start":265.21,"end":276.525,"sentiment":"neutral","sentiment_score":0.13038325170055032}],"sentiment":"neutral","sentiment_score":0.1299445883047824,"channel":0,"num_words":49,"start":264.65,"end":276.525},{"sentences":[{"text":"Yeah.","start":277.02002,"end":277.52002,"sentiment":"neutral","sentiment_score":0.3201989531517029}],"sentiment":"neutral","sentiment_score":0.3201989531517029,"channel":1,"num_words":1,"start":277.02002,"end":277.52002},{"sentences":[{"text":"Cool.","start":278.445,"end":278.945,"sentiment":"positive","sentiment_score":0.49639907479286194},{"text":"And some good news for you as well.","start":279.085,"end":280.925,"sentiment":"positive","sentiment_score":0.5436839871108532},{"text":"Have you managed to log in to your super and have a look at what's been going on 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know.","start":386.68,"end":387.24,"sentiment":"neutral","sentiment_score":-0.08963919182618459},{"text":"What do you think I need?","start":387.24,"end":388.36,"sentiment":"neutral","sentiment_score":-0.07210593235989411},{"text":"I'm not, like, super complex sort of customer.","start":388.36,"end":392.455,"sentiment":"neutral","sentiment_score":-0.2724488787353039},{"text":"I","start":392.595,"end":392.835,"sentiment":"neutral","sentiment_score":-0.05769551545381546}],"sentiment":"neutral","sentiment_score":-0.16326887305412027,"channel":1,"num_words":18,"start":386.68,"end":392.835},{"sentences":[{"text":"Yeah.","start":394.065,"end":394.30502,"sentiment":"neutral","sentiment_score":0.04191802814602852},{"text":"That's true.","start":394.30502,"end":395.02502,"sentiment":"neutral","sentiment_score":0.1424115113914013},{"text":"That's true.","start":395.02502,"end":395.505,"sentiment":"neutral","sentiment_score":0.20522529631853104},{"text":"So I would at least advise maybe six 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implemented.","start":411.65997,"end":412.63998,"sentiment":"positive","sentiment_score":0.6949145197868347},{"text":"We're all pretty much good to go.","start":413.5,"end":415.36,"sentiment":"positive","sentiment_score":0.8115613205092294},{"text":"Do you have any questions for me so far?","start":415.81998,"end":417.75998,"sentiment":"neutral","sentiment_score":0.24675093591213226}],"sentiment":"positive","sentiment_score":0.5453668463489284,"channel":0,"num_words":23,"start":409.58,"end":417.75998},{"sentences":[{"text":"No.","start":418.44998,"end":418.695,"sentiment":"neutral","sentiment_score":-0.08916284143924713},{"text":"That's it.","start":418.935,"end":420.475,"sentiment":"neutral","sentiment_score":-0.05384957790374756}],"sentiment":"neutral","sentiment_score":-0.06562066574891408,"channel":1,"num_words":3,"start":418.44998,"end":420.475},{"sentences":[{"text":"Cool.","start":420.635,"end":421.135,"sentiment":"neutral","sentiment_score":0.22889354825019836},{"text":"I will just double check one other thing.","start":422.475,"end":425.295,"sentiment":"neutral","sentiment_score":0.09665896464139223},{"text":"That is and please forgive me if you're not remembering off the top of my head.","start":425.915,"end":429.295,"sentiment":"neutral","sentiment_score":-0.04473920073360205},{"text":"Beneficiary nominations via Hub Super.","start":429.355,"end":431.615,"sentiment":"neutral","sentiment_score":0.13182698637247087}],"sentiment":"neutral","sentiment_score":0.03151576618353526,"channel":0,"num_words":30,"start":420.635,"end":431.615},{"sentences":[{"text":"Oh, didn't I have to follow that up and get, like, something in place so my sister could be it and not have to pay tax and stuff?","start":433.255,"end":440.46,"sentiment":"neutral","sentiment_score":-0.01202773126507444},{"text":"I will or something.","start":440.46,"end":442.4,"sentiment":"neutral","sentiment_score":-0.011765289586037397}],"sentiment":"neutral","sentiment_score":-0.01199492605519481,"channel":1,"num_words":32,"start":433.255,"end":442.4},{"sentences":[{"text":"Yeah.","start":443.29,"end":443.61002,"sentiment":"neutral","sentiment_score":0.06714136153459549},{"text":"That's the one.","start":443.61002,"end":444.25,"sentiment":"neutral","sentiment_score":0.09863543013731639},{"text":"So let me just grab your advice document up just to triple check.","start":444.25,"end":447.525,"sentiment":"neutral","sentiment_score":0.08000686363531993}],"sentiment":"neutral","sentiment_score":0.08253746348268845,"channel":0,"num_words":17,"start":443.29,"end":447.525},{"sentences":[{"text":"So I can't really put a beneficiary now or until I've done that, or can I put a beneficiary?","start":447.215,"end":452.195,"sentiment":"neutral","sentiment_score":-0.0014054643995079555},{"text":"And they'll just have to pay tax if I haven't got that in place.","start":452.415,"end":455.315,"sentiment":"neutral","sentiment_score":-0.008681875919657094}],"sentiment":"neutral","sentiment_score":-0.004492426862601529,"channel":1,"num_words":33,"start":447.215,"end":455.315},{"sentences":[{"text":"Yes.","start":456.085,"end":456.405,"sentiment":"neutral","sentiment_score":0.12341739237308502},{"text":"So we were aiming it at your estate, which needs to have the will in place.","start":456.405,"end":463.11,"sentiment":"neutral","sentiment_score":0.1478612176142633},{"text":"Now I prefer to do those after the will's there because that way your super doesn't get tied up with the 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messes you up for a few months.","start":492.03,"end":494.69,"sentiment":"neutral","sentiment_score":-0.16156487725675106}],"sentiment":"neutral","sentiment_score":-0.16156487725675106,"channel":1,"num_words":12,"start":492.03,"end":494.69},{"sentences":[{"text":"Oh, I know exactly what you mean.","start":495.64,"end":497.58002,"sentiment":"neutral","sentiment_score":0.01515275053679943},{"text":"Yeah.","start":498.76,"end":499.24002,"sentiment":"neutral","sentiment_score":0.2748493552207947},{"text":"This this year has been a fun one.","start":499.24002,"end":501.18,"sentiment":"positive","sentiment_score":0.6800814643502235},{"text":"If it helps, you can always do, like, a government approved rule kit in the post office.","start":501.80002,"end":507.035,"sentiment":"neutral","sentiment_score":0.27097344749114094},{"text":"Oz Post has those for 20","start":507.035,"end":508.555,"sentiment":"neutral","sentiment_score":0.08540077383319537}],"sentiment":"neutral","sentiment_score":0.2805262454904807,"channel":0,"num_words":39,"start":495.64,"end":508.555},{"sentences":[{"text":"Oh, yeah.","start":508.315,"end":508.89502,"sentiment":"neutral","sentiment_score":0.1316528283059597}],"sentiment":"neutral","sentiment_score":0.1316528283059597,"channel":1,"num_words":2,"start":508.315,"end":508.89502},{"sentences":[{"text":"$5 a pop.","start":508.555,"end":509.695,"sentiment":"neutral","sentiment_score":0.17349968353907266},{"text":"That's easy for the basic 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else before I let you go?","start":765.24,"end":766.86,"sentiment":"neutral","sentiment_score":0.053559307541166036}],"sentiment":"neutral","sentiment_score":0.053559307541166036,"channel":0,"num_words":7,"start":765.24,"end":766.86},{"sentences":[{"text":"All good.","start":767.3269,"end":767.9869,"sentiment":"positive","sentiment_score":0.5774320960044861}],"sentiment":"positive","sentiment_score":0.5774320960044861,"channel":1,"num_words":2,"start":767.3269,"end":767.9869},{"sentences":[{"text":"You're the best, mate.","start":768.68,"end":769.64,"sentiment":"positive","sentiment_score":0.6886805891990662},{"text":"Thank you so much, and I'll talk to you again 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representative from a service provider updates a customer on their implementation of advice and asks for personal information. They also provide updates on the customer's financial situation and advise them to keep track of their advice and review their annual review. The speaker discusses their financial situation and suggests revisiting their investment portfolio in a few years. They also offer advice on setting up a beneficiary and scheduling annual catch ups. The conversation ends with the agent thanking the customer and reminding them to call if they need further assistance."},"intents":{"segments":[{"text":"Jen, I was gonna give you a quick update on the implementation of your advice. Are you okay if I go through the quick security check with you? Yeah.","start_word":110,"end_word":138,"intents":[{"intent":"Request security check","confidence_score":0.004372363}]},{"text":"So no security question on file. Just need your date of birth and address. So 02/20/1985 and 21 Kachina Drive, Mount Barker, South Australia. Sensational. And I will just double check one more time. Did you want me to put in place security question, or you're okay with the the three point check? You can put it in security question. Yeah.","start_word":140,"end_word":200,"intents":[{"intent":"Provide security questions","confidence_score":0.052366454}]},{"text":"We're pretty flexible with our security questions. It can be pretty much any password that you like, and I can put a bit of a prompt down as well as a reminder. What is it like numbers or, like, word? Anything. Anything will work as long as you can remember it, and if I give you a prompt, as long as that helps. Yeah.","start_word":203,"end_word":266,"intents":[{"intent":"Use password","confidence_score":0.000151935}]},{"text":"Anything will work as long as you can remember it, and if I give you a prompt, as long as that helps. Yeah.","start_word":244,"end_word":266,"intents":[{"intent":"Use prompt","confidence_score":0.044909693}]},{"text":"I was just shopping with, like, some other friends and financial people, and, like, at the end of the day, I don't have any kids. I really don't wanna spend a bunch of money on additional insurances. Like, Like, fees if and I'm premiums and yeah. yeah.","start_word":581,"end_word":627,"intents":[{"intent":"Offer health insurance perks","confidence_score":2.7211858e-8}]},{"text":"So what I'll do off the back of that is I'll send you a bit of a a record of advice, just same statement of advice we originally gave you, just with some updates of the outcomes of everything, just so you've got that on record as well. Yeah. Cool.","start_word":734,"end_word":783,"intents":[{"intent":"Update advice and recommend investments","confidence_score":0.00005222636}]},{"text":"The only thing I wanted to just double check with you just because it has been a little bit of time is just in terms of contact frequency.","start_word":1029,"end_word":1056,"intents":[{"intent":"Check contact frequency","confidence_score":0.12505585}]},{"text":"What do you think I need?","start_word":1109,"end_word":1114,"intents":[{"intent":"Clarify purpose","confidence_score":0.003266022}]},{"text":"That's true. That's true.","start_word":1125,"end_word":1128,"intents":[{"intent":"Confirm understanding","confidence_score":0.009026292}]},{"text":"So I would at least advise maybe six monthly, like, just after Christmas, we can have a catch up and see how everything's tracking, see if yep. anything has changed on your end. And that might be good just to see how the years played out together. Cool.","start_word":1129,"end_word":1176,"intents":[{"intent":"Provide advice","confidence_score":0.2419192}]},{"text":"I just thought money's so tired at the moment. So Yeah.","start_word":1409,"end_word":1419,"intents":[{"intent":"Express uncertainty about payment options","confidence_score":2.324508e-7}]},{"text":"So I'll put a bit of a note in, and then next time we speak to you, if you can if you get that sorted and you call us to let us know, we'll do the paperwork straight away. If not, Okay.","start_word":1584,"end_word":1625,"intents":[{"intent":"Provide guidance on paperwork","confidence_score":0.0013317569}]},{"text":"Thank you for the calls. Cool.","start_word":1668,"end_word":1673,"intents":[{"intent":"Express gratitude","confidence_score":0.26074743}]},{"text":"I mean, I've talked to people who've been suffering from migraines for years and lifelong and all this kind of thing.","start_word":2037,"end_word":2057,"intents":[{"intent":"Discuss migraine pain","confidence_score":0.0011111479}]},{"text":"You've got the heat packs and you've got the Yeah. the opioids, and it's just it's not really seeming to be much of an option there. But that Yeah.","start_word":2084,"end_word":2112,"intents":[{"intent":"Question use of heat packs","confidence_score":0.0012102429}]},{"text":"And I haven't and I've noticed, like, the sensitivity in my neck and my skull is even going, so crazy.","start_word":2167,"end_word":2186,"intents":[{"intent":"Clarify sensitivity to neck","confidence_score":0.00021626339}]},{"text":"Is those those injections in the stomach, are they one of those really long kind of pneumonia style needles, pretty scary ones, or what are they like? No.","start_word":2187,"end_word":2214,"intents":[{"intent":"Identify new medication","confidence_score":0.00080947706},{"intent":"Describe peripenna needles","confidence_score":0.0011938259},{"intent":"Advise on peripenna injections","confidence_score":0.00015416677}]},{"text":"It's an auto injector. So you get it from the chemist, and it's, like, just kept in the fridge. And it, like, it doesn't hurt nothing. Like and you it's, like, all within, like, a plastic it's like a pen. And so when you push it against your stomach, the pen points the little prick into you, so you don't even have to see the needle.","start_word":2217,"end_word":2282,"intents":[{"intent":"Discuss auto injector","confidence_score":0.0040948144},{"intent":"Explain chemist's method","confidence_score":0.0004125213}]}]},"sentiments":{"segments":[{"text":"Hello. Jennifer speaking. Hey, Jenny. It's Tommy here from. How you been?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.10305862873792648},{"text":"I'm good.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.3902671933174134},{"text":"How are you?","start_word":14,"end_word":16,"sentiment":"neutral","sentiment_score":0.3162737190723419},{"text":"I'm doing fantastic. The sun's finally come out, so everyone's got a bit of a smile on their face now.","start_word":17,"end_word":36,"sentiment":"positive","sentiment_score":0.6458534598350525},{"text":"Hope not too bad on your end. Oh, the time was that. Now it's dark and it's pouring with rain. Oh, no. It's just flipping on a dime at the moment, isn't it? Yeah. Can you hear Absolutely. me alright? Because my Yeah. headset's Perfectly not working, fine. so I've got you on speaker. That's all. No. I've got you perfectly fine. Can you All. hear me okay? Yeah. Yeah. Amazing. So, Yeah. Jen, I was gonna give you a quick update on the implementation of your advice. Are you okay if I go through the quick security check with you? Yeah. Awesome. So no security question on file. Just need your date of birth and address. So 02/20/1985 and 21 Kachina Drive, Mount Barker, South Australia. Sensational. And I will just double check one more time. Did you want me to put in place security question, or you're okay with the the three point check? You can put it in security question. Yeah. Yeah. Cool. We're pretty flexible with our security questions. It can be pretty much any password that you like, and I can put a bit of a prompt down as well as a reminder. What is it like numbers or, like, word? Anything. Anything will work as long as you can remember it, and if I give you a prompt, as long as that helps. Yeah. Just put my mother's maiden name or something. I don't know. Okay. Cool. I All don't good. know. I not anything I'm really gonna or maybe We are now that old. I Are you sure? Because it sound like you almost had your one, man. was just gonna say my childhood cat. Yeah. We can do childhood cat. That's totally fine. Do you want me to put that there? Yeah. Cool. And what would your childhood cat's name be? So Pixie, p I x I e. Pixie, childhood cat.","start_word":37,"end_word":355,"sentiment":"neutral","sentiment_score":0.013872643890367312},{"text":"That is perfect. And I've added that to the system. Thank you so much. Cool. So I've got some good news regarding the super there. And also, look, thank you for signing the the service documents for us as well. Appreciate that.","start_word":356,"end_word":397,"sentiment":"positive","sentiment_score":0.5808210968971252},{"text":"Cool. Yeah. Now when it comes to the the only Zurich insurances, I must apologize. I after our last call, I kind of went back to Zurich for a bit of an update and fought as hard as I could. Got most of everything ticked off, but they ended up declining it on the migraines. So we probably can't apply for that cover at the moment, and we'll probably have to keep the ones that you've got. Yeah. That's right. On the migraine. On the migraines. So It's I went so through strange. strange, you say? Yeah. Like, why what do they think? I've got brain cancer or something. No. Not brain cancer, but they they put down I believe anything that goes into a chronic or current category. Apparently, Yeah. it's one of the worst things. Yeah. Okay. That's so funny because I've just seen a neuro, like, two months ago and started a new treatment, which is, like, a peptide injection, and I haven't had a migraine in, like, sixty days. Oh, perfect. Heptide Yeah. injection. But that's okay. That's okay. I was just shopping with, like, some other friends and financial people, and, like, at the end of the day, I don't have any kids. I really don't wanna spend a bunch of money on additional insurances. Like, Like, fees if and I'm premiums and yeah. yeah. Yeah. I've got insurances with my supers automatically. Like, I get that comes out of the fees and stuff, but, like, I just feel like, just forget it. Yeah. Look, that's one of the things that can always be revisited down the line, especially if that remains really good in twelve Yeah. months time. Again, Yeah. you've got all the covers with Super SA, Hub twenty four. I'll keep those running. And when we do the next annual review, we'll just double check with you if you wanted to look at anything and Yeah. can always have a go in a few years time. No. Cool. So what I'll do off the back of that is I'll send you a bit of a a record of advice, just same statement of advice we originally gave you, just with some updates of the outcomes of everything, just so you've got that on record as well. Yeah.","start_word":398,"end_word":782,"sentiment":"neutral","sentiment_score":-0.034794833985241976},{"text":"Cool. And some good news for you as well.","start_word":783,"end_word":791,"sentiment":"positive","sentiment_score":0.534447968006134},{"text":"Have you managed to log in to your super and have a look at what's been going on recently? No. I haven't. I can. K. So I'll give you the rundown. When we switched to across the investment portfolio that we recommended, I do remember the last one you were in, the wealth plus high growth estimate.","start_word":792,"end_word":848,"sentiment":"neutral","sentiment_score":0.10422118008136748},{"text":"It did this really amazing thing where the stock market went down in February and March, and it kind of protected you a little bit.","start_word":849,"end_word":873,"sentiment":"positive","sentiment_score":0.3397478461265564},{"text":"Didn't go down as much as the market was going down. And then right at the bottom, most perfect timing in the world, we switched into the new portfolio, and the stock market shot up from March till now. Yes. And one of the things I'll let you know is average returns, you kind of wanna benchmark by 10% consistently. Like, some years it'll go up quite a lot and go down when the market crashes, but that 10% is the benchmark. And we managed to get just under 10% in the last three months. So it bounced, I think, from $1.40 to about a 150,000 all in a couple of months there. So, actually, couldn't have timed it better.","start_word":874,"end_word":993,"sentiment":"neutral","sentiment_score":0.14269790053367615},{"text":"Very cool. Very cool.","start_word":994,"end_word":997,"sentiment":"positive","sentiment_score":0.6628709435462952},{"text":"So what I'll basically do from now is we'll keep track of things and obviously plug in for the reviews and everything, Mhmm. send you that updated record of advice. The only thing I wanted to just double check with you just because it has been a little bit of time is just in terms of contact frequency. We normally do catch up every few months at least in the first year or so just to see how everything's going, make sure you're Mhmm. comfortable with it all. You want me to plug in for, like, quarterly catch ups, six monthly, or just waiting for that annual review? I don't know. What do you think I need? I'm not, like, super complex sort of customer. I Yeah. That's true. That's true. So I would at least advise maybe six monthly, like, just after Christmas, we can have a catch up and see how everything's tracking, see if yep. anything has changed on your end. And that might be good just to see how the years played out together.","start_word":998,"end_word":1175,"sentiment":"neutral","sentiment_score":0.09831719569275887},{"text":"Cool. Yeah. Okay. Amazing. So everything's in place. Everything's implemented. We're all pretty much good to go.","start_word":1176,"end_word":1192,"sentiment":"positive","sentiment_score":0.6777162551879883},{"text":"Do you have any questions for me so far? No. That's it. Cool. I will just double check one other thing. That is and please forgive me if you're not remembering off the top of my head. Beneficiary nominations via Hub Super. Oh, didn't I have to follow that up and get, like, something in place so my sister could be it and not have to pay tax and stuff? I will or something. Yeah. That's the one. So let me just grab your advice document up just to triple check. So I can't really put a beneficiary now or until I've done that, or can I put a beneficiary? And they'll just have to pay tax if I haven't got that in place. Yes. So we were aiming it at your estate, which needs to have the will in place. Now I prefer to do those after the will's there because that way your super doesn't get tied up with the courts. Yeah. Yeah. We can put it in place.","start_word":1193,"end_word":1363,"sentiment":"neutral","sentiment_score":0.06387803703546524},{"text":"There's just the risk that if you don't do the will, it's just kind of sitting there possibly locked for a period of time, and I kinda don't want that to happen.","start_word":1364,"end_word":1395,"sentiment":"negative","sentiment_score":-0.389351487159729},{"text":"Oh, that's alright. I'll with my tax return, I'll get a will done. I just thought money's so tired at the moment. So Yeah. living And alone, look, worst case paying scenario all the things is alone, you know, something yeah. happens and then it just messes you up for a few months. Oh, I know exactly what you mean. Yeah.","start_word":1396,"end_word":1456,"sentiment":"neutral","sentiment_score":-0.06444140523672104},{"text":"This this year has been a fun one.","start_word":1457,"end_word":1464,"sentiment":"positive","sentiment_score":0.6867504119873047},{"text":"If it helps, you can always do, like, a government approved rule kit in the post office. Oz Post has those for 20 Oh, yeah. $5 a pop. That's easy for the basic one. Yeah. Okay. That's Don't have that's to go that's and yeah. No. talk That's the to option. a lawyer. Yeah. No. My mate gave me a number of a guy, and it was, like, all done and dusted for, like, $450. And she was Okay. super complex with her partner and businesses and stuff. So I'm, yeah, I'm happy to pay that if they're just gonna handle it all for me. I'd rather outsource it because I can't be off. Yep. Fair enough. Fair enough. So I'll put a bit of a note in, and then next time we speak to you, if you can if you get that sorted and you call us to let us know, we'll do the paperwork straight away. If not, Okay. when I catch up with you in the new year, I'll have that kind of prepared as well. Yeah. Okay.","start_word":1465,"end_word":1645,"sentiment":"neutral","sentiment_score":0.08586706221103668},{"text":"Cool. Amazing. Anything else I can do for you before I let you enjoy the rest of your week?","start_word":1646,"end_word":1664,"sentiment":"positive","sentiment_score":0.5365152359008789},{"text":"No. That's it.","start_word":1665,"end_word":1667,"sentiment":"neutral","sentiment_score":-0.002097505610436201},{"text":"Thank you for the calls. Cool. Easy done, Jen. Thank you so much.","start_word":1668,"end_word":1680,"sentiment":"positive","sentiment_score":0.6062752604484558},{"text":"And just keep an ear out for an email from us over the next couple of weeks with that updated strategy document, and then you'll be hearing from us after Christmas. Okay. And, also, just if you have anyone that you know of that is suffering chronically from migraine, they've got a new injection, and it used to be, like, 600 or $50 a month, which I would never have been Oh. able to afford, but it's on the PBA now PVS. Sorry. And it's only $25 a month and, yeah, amazing results so far. So yeah. Oh my god. Yeah.","start_word":1681,"end_word":1781,"sentiment":"neutral","sentiment_score":0.08901237696409225},{"text":"Well, It's cool.","start_word":1782,"end_word":1784,"sentiment":"positive","sentiment_score":0.36246663331985474},{"text":"There's my and then the one I'm on is called Ajovy, so Adobe. a j o v y. But Yep. there's, like, three different ones. So if this one didn't work, they'd put you on another one. But it's all trialed, everything tested, and it it sort of just makes this peptide within your body not Yeah. be high. So it suppresses it. It's CRGP is the peptide, but I they've found it common in people that suffer with migraines that the CRGP is the way it's really, really high in these people. And so this injection drops it. So, you know, it was just really interesting, and I was a bit, like, forget to call, but, like, I have not had a migraine, and I've had so much stress in my life lately. And I haven't Okay. had one in, like, sixty days.","start_word":1785,"end_word":1928,"sentiment":"neutral","sentiment_score":-0.03876879438757896},{"text":"So That's amazing.","start_word":1929,"end_word":1931,"sentiment":"positive","sentiment_score":0.35536473989486694},{"text":"I'm gonna get straight on to my sister-in-law because she's been suffering with those for the entire twelve years I've known her. So Yeah. I might might give her a hoy and see if she can have a look into it. Actual game changer. Yeah. You have to go to a neuro, obviously, but, yeah, just inject yourself in the stomach, like, once a month and yeah. Yeah. Alrighty.","start_word":1932,"end_word":2000,"sentiment":"neutral","sentiment_score":0.05170828476548195},{"text":"Thanks for the tip there.","start_word":2001,"end_word":2005,"sentiment":"positive","sentiment_score":0.5189415812492371},{"text":"I'll I'll write that down, and I'll Yeah. pass I've the been info talking on.","start_word":2006,"end_word":2020,"sentiment":"neutral","sentiment_score":0.029516415670514107},{"text":"to everyone Thanks so because much.","start_word":2021,"end_word":2026,"sentiment":"positive","sentiment_score":0.4496198892593384},{"text":"I just can't believe how good it is. Why not? I mean, I've talked to people who've been suffering from migraines for years and lifelong and all this kind of thing. And if that's new, then fantastic because it doesn't seem to be much everyone's got, you know, the the piercing in the ear to stop it. You've got the heat packs and you've got the Yeah. the opioids, and it's just it's not really seeming to be much of an option there. But that Yeah. sounds pretty Well, cool. it's even, like, it's even stopped, like I know you've got work soon, so do I. But it's even stopped, like, my normal day headaches. Like, I haven't. I used to get headaches, like, every single day, not to the point of migraine, but I haven't even had headaches. Yeah. And I haven't and I've noticed, like, the sensitivity in my neck and my skull is even going, so crazy. Is those those injections in the stomach, are they one of those really long kind of pneumonia style needles, pretty scary ones, or what are they like? No. No. No. It's an auto injector. So you get it from the chemist, and it's, like, just kept in the fridge. And it, like, it doesn't hurt nothing. Like and you it's, like, all within, like, a plastic it's like a pen. And so when you push it against your stomach, the pen points the little prick into you, so you don't even have to see the needle. Oh, like an EpiPen. Yeah. Oh, wow. How good Yeah. is technology when it actually does something to help people Yeah. improve?","start_word":2027,"end_word":2304,"sentiment":"neutral","sentiment_score":0.003182558808475733},{"text":"Very I love it.","start_word":2305,"end_word":2308,"sentiment":"positive","sentiment_score":0.5181544423103333},{"text":"cool. Alright. Jovi injections. 25 Ad bucks a month. Adjovi.","start_word":2309,"end_word":2318,"sentiment":"neutral","sentiment_score":0.10316703468561172},{"text":"Well, thank you for that.","start_word":2319,"end_word":2323,"sentiment":"positive","sentiment_score":0.4233471751213074},{"text":"Adjovi. Jovi.","start_word":2324,"end_word":2325,"sentiment":"neutral","sentiment_score":0.14635443687438965},{"text":"Amazing. Alrighty. Thank you so much for that. Yeah. Good night.","start_word":2326,"end_word":2336,"sentiment":"positive","sentiment_score":0.7458440065383911},{"text":"Alright. Alrighty. Yeah. No. Anything else before I let you go?","start_word":2337,"end_word":2347,"sentiment":"neutral","sentiment_score":0.14939501881599426},{"text":"All good. You're the best, mate. Thank you so much, and I'll talk to you again soon.","start_word":2348,"end_word":2364,"sentiment":"positive","sentiment_score":0.6852936744689941},{"text":"Okay.","start_word":2365,"end_word":2365,"sentiment":"neutral","sentiment_score":0.33319714665412903},{"text":"Thanks. Bye. Cheers.","start_word":2366,"end_word":2368,"sentiment":"positive","sentiment_score":0.5076896548271179},{"text":"Bye.","start_word":2369,"end_word":2369,"sentiment":"neutral","sentiment_score":0.2753680646419525}],"average":{"sentiment":"neutral","sentiment_score":0.07315175759061905}}}}