{"metadata":{"transaction_key":"deprecated","request_id":"01a0699a-3dd1-7433-ae2b-b76602955e4d","sha256":"c34e4b800a85c3b06499a502ec28310c2177afaeef05064177b623691c656b74","created":"2026-09-03T23:28:32.420Z","duration":66.671936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":122,"output_tokens":65},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":135,"output_tokens":135},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":135,"output_tokens":31}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Good morning. I'm looking for Fiona Grimmer. Yeah. We are trying to present cybersecurity with her. Is she available? I see. No worries. Maybe I'll just drop an email. Thank you.","confidence":1.0,"words":[{"word":"yes","start":35.51,"end":35.829998,"confidence":0.9970703,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12218151986598969},{"word":"good","start":35.829998,"end":36.07,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.275678426027298},{"word":"morning","start":36.07,"end":36.47,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.23917891085147855},{"word":"i'm","start":36.47,"end":36.629997,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10413026809692384},{"word":"looking","start":36.629997,"end":36.95,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.08574607968330383},{"word":"for","start":36.95,"end":37.27,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08094879984855652},{"word":"fiona","start":37.27,"end":37.77,"confidence":0.9921875,"punctuated_word":"Fiona","sentiment":"neutral","sentiment_score":0.080833300948143},{"word":"grimmer","start":38.07,"end":38.57,"confidence":0.87906903,"punctuated_word":"Grimmer.","sentiment":"neutral","sentiment_score":0.08963959664106369},{"word":"yeah","start":44.415,"end":44.915,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006855251267552376},{"word":"we","start":45.135,"end":45.375,"confidence":0.5878906,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.003740031272172928},{"word":"are","start":45.375,"end":45.855,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.004277801141142845},{"word":"trying","start":45.855,"end":46.335,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.0045931376516819},{"word":"to","start":46.335,"end":46.495,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.003891317173838615},{"word":"present","start":46.495,"end":46.995,"confidence":0.99902344,"punctuated_word":"present","sentiment":"neutral","sentiment_score":-0.004427120089530945},{"word":"cybersecurity","start":47.295,"end":47.795,"confidence":0.87597656,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.012894270941615105},{"word":"with","start":48.335,"end":48.575,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0033077001571655273},{"word":"her","start":48.575,"end":48.815,"confidence":1.0,"punctuated_word":"her.","sentiment":"neutral","sentiment_score":-0.003815673291683197},{"word":"is","start":48.815,"end":49.055,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.001646283082664013},{"word":"she","start":49.055,"end":49.215,"confidence":1.0,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.0024909190833568573},{"word":"available","start":49.215,"end":49.715,"confidence":0.9995117,"punctuated_word":"available?","sentiment":"neutral","sentiment_score":-0.007295655552297831},{"word":"i","start":60.19,"end":60.43,"confidence":0.5488281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.017155306413769722},{"word":"see","start":60.43,"end":60.93,"confidence":0.9946289,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.01935397833585739},{"word":"no","start":61.07,"end":61.309998,"confidence":0.49267578,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.035597190260887146},{"word":"worries","start":61.309998,"end":61.789997,"confidence":0.9855957,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.04600076749920845},{"word":"maybe","start":61.789997,"end":62.03,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":0.03636547923088074},{"word":"i'll","start":62.03,"end":62.269997,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04884539172053337},{"word":"just","start":62.269997,"end":62.51,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06852194666862488},{"word":"drop","start":62.51,"end":62.75,"confidence":1.0,"punctuated_word":"drop","sentiment":"neutral","sentiment_score":0.028223257511854172},{"word":"an","start":62.75,"end":62.989998,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.007544409483671188},{"word":"email","start":62.989998,"end":63.489998,"confidence":0.9995117,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.03679598122835159},{"word":"thank","start":63.55,"end":63.79,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4025751948356629},{"word":"you","start":63.79,"end":64.29,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30997055768966675}],"paragraphs":{"transcript":"\nYes. Good morning. I'm looking for Fiona Grimmer. Yeah. We are trying to present cybersecurity with her.\n\nIs she available? I see. No worries. Maybe I'll just drop an email. Thank you.","paragraphs":[{"sentences":[{"text":"Yes.","start":35.51,"end":35.829998,"sentiment":"neutral","sentiment_score":0.12218151986598969},{"text":"Good morning.","start":35.829998,"end":36.47,"sentiment":"neutral","sentiment_score":0.2574286684393883},{"text":"I'm looking for Fiona Grimmer.","start":36.47,"end":38.57,"sentiment":"neutral","sentiment_score":0.08825960904359817},{"text":"Yeah.","start":44.415,"end":44.915,"sentiment":"neutral","sentiment_score":0.006855251267552376},{"text":"We are trying to present cybersecurity with her.","start":45.135,"end":48.815,"sentiment":"neutral","sentiment_score":-0.0009219844359904528}],"sentiment":"neutral","sentiment_score":0.06340095751425799,"num_words":17,"start":35.51,"end":48.815},{"sentences":[{"text":"Is she available?","start":48.815,"end":49.715,"sentiment":"neutral","sentiment_score":-0.0021503398505349955},{"text":"I see.","start":60.19,"end":60.93,"sentiment":"neutral","sentiment_score":0.018254642374813557},{"text":"No worries.","start":61.07,"end":61.789997,"sentiment":"neutral","sentiment_score":0.0407989788800478},{"text":"Maybe I'll just drop an email.","start":61.789997,"end":63.489998,"sentiment":"neutral","sentiment_score":0.03771607764065266},{"text":"Thank you.","start":63.55,"end":64.29,"sentiment":"positive","sentiment_score":0.3562728762626648}],"sentiment":"neutral","sentiment_score":0.07003322942182422,"num_words":15,"start":48.815,"end":64.29}]}}]},{"alternatives":[{"transcript":"Thank you for calling Horizon One. A member of our team will connect with you shortly. Good morning. Hudson Recruitment. Patrick speaking. Yeah. Sure. What's the call in regards to? She's not currently in the office, But look, I'll just send her a message to call you back. Yeah. Maybe that's fine. Alright. No worries. Bye bye.","confidence":0.99609375,"words":[{"word":"thank","start":0.56,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6300292611122131},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6100876927375793},{"word":"for","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5933998823165894},{"word":"calling","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5932832360267639},{"word":"horizon","start":1.52,"end":2.0,"confidence":0.97802734,"punctuated_word":"Horizon","sentiment":"positive","sentiment_score":0.665718138217926},{"word":"one","start":2.0,"end":2.3999999,"confidence":0.7044678,"punctuated_word":"One.","sentiment":"positive","sentiment_score":0.6929658651351929},{"word":"a","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"A","sentiment":"positive","sentiment_score":0.5578427910804749},{"word":"member","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"member","sentiment":"positive","sentiment_score":0.5491951107978821},{"word":"of","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.5514031052589417},{"word":"our","start":3.04,"end":3.12,"confidence":1.0,"punctuated_word":"our","sentiment":"positive","sentiment_score":0.4772068560123443},{"word":"team","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"team","sentiment":"positive","sentiment_score":0.4665367007255554},{"word":"will","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.5251158475875854},{"word":"connect","start":3.6,"end":3.9199998,"confidence":1.0,"punctuated_word":"connect","sentiment":"positive","sentiment_score":0.5807037949562073},{"word":"with","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.5222570896148682},{"word":"you","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5743088126182556},{"word":"shortly","start":4.24,"end":4.74,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"positive","sentiment_score":0.4464381337165833},{"word":"good","start":32.12,"end":32.36,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3849872946739197},{"word":"morning","start":32.36,"end":32.76,"confidence":0.98950195,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3046146631240845},{"word":"hudson","start":32.76,"end":33.079998,"confidence":0.22729492,"punctuated_word":"Hudson","sentiment":"neutral","sentiment_score":0.15287476778030396},{"word":"recruitment","start":33.079998,"end":33.48,"confidence":0.8438721,"punctuated_word":"Recruitment.","sentiment":"neutral","sentiment_score":0.15659207105636597},{"word":"patrick","start":33.48,"end":33.88,"confidence":0.9980469,"punctuated_word":"Patrick","sentiment":"neutral","sentiment_score":0.10068338364362717},{"word":"speaking","start":33.88,"end":34.38,"confidence":0.9926758,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.09941963851451874},{"word":"yeah","start":41.135,"end":41.295,"confidence":0.7092285,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.050023794174194336},{"word":"sure","start":41.295,"end":41.614998,"confidence":0.9724121,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.03738057240843773},{"word":"what's","start":41.614998,"end":41.934998,"confidence":0.9970703,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.014654578641057014},{"word":"the","start":41.934998,"end":42.175,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.009495713748037817},{"word":"call","start":42.175,"end":42.415,"confidence":0.99609375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.007589330896735191},{"word":"in","start":42.415,"end":42.655,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.007262649014592171},{"word":"regards","start":42.655,"end":43.135,"confidence":0.9873047,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.0061448439955711365},{"word":"to","start":43.135,"end":43.635,"confidence":0.96875,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.0153479166328907},{"word":"she's","start":51.614998,"end":51.934998,"confidence":0.9626465,"punctuated_word":"She's","sentiment":"neutral","sentiment_score":-0.05753522738814354},{"word":"not","start":51.934998,"end":52.094997,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.0716397613286972},{"word":"currently","start":52.094997,"end":52.495,"confidence":0.9980469,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.10441915690898897},{"word":"in","start":52.495,"end":52.655,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.08799123018980026},{"word":"the","start":52.655,"end":52.735,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07779447734355927},{"word":"office","start":52.735,"end":53.235,"confidence":0.7531738,"punctuated_word":"office,","sentiment":"neutral","sentiment_score":-0.06562678515911102},{"word":"but","start":53.53,"end":53.85,"confidence":0.7607422,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.03412051126360893},{"word":"look","start":53.85,"end":54.35,"confidence":0.65600586,"punctuated_word":"look,","sentiment":"neutral","sentiment_score":-0.01770925708115101},{"word":"i'll","start":55.37,"end":55.61,"confidence":0.5970459,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.006770569831132889},{"word":"just","start":55.61,"end":56.11,"confidence":0.8364258,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.004507303237915039},{"word":"send","start":57.21,"end":57.449997,"confidence":0.875,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.0042750053107738495},{"word":"her","start":57.449997,"end":57.69,"confidence":0.9951172,"punctuated_word":"her","sentiment":"neutral","sentiment_score":-0.012626506388187408},{"word":"a","start":57.69,"end":57.85,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.020995134487748143},{"word":"message","start":57.85,"end":58.329998,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.0181204192340374},{"word":"to","start":58.329998,"end":58.489998,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0207621231675148},{"word":"call","start":58.489998,"end":58.649998,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.007200673222541809},{"word":"you","start":58.649998,"end":58.73,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014982875436544418},{"word":"back","start":58.73,"end":59.23,"confidence":0.9848633,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.019760487601161003},{"word":"yeah","start":63.769997,"end":64.009995,"confidence":0.7746582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.3206942081451416},{"word":"maybe","start":64.009995,"end":64.25,"confidence":0.7392578,"punctuated_word":"Maybe","sentiment":"positive","sentiment_score":0.3388923406600952},{"word":"that's","start":64.25,"end":64.49,"confidence":0.9604492,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.32211363315582275},{"word":"fine","start":64.49,"end":64.729996,"confidence":0.923584,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.2935338020324707},{"word":"alright","start":64.729996,"end":65.049995,"confidence":0.9941406,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.21647071838378903},{"word":"no","start":65.049995,"end":65.21,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1592312604188919},{"word":"worries","start":65.21,"end":65.45,"confidence":0.99609375,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.16882045567035675},{"word":"bye","start":65.45,"end":65.61,"confidence":0.99609375,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.19353222846984863},{"word":"bye","start":65.61,"end":66.11,"confidence":0.9177246,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.10964134335517885}],"paragraphs":{"transcript":"\nThank you for calling Horizon One. A member of our team will connect with you shortly. Good morning. Hudson Recruitment. Patrick speaking.\n\nYeah. Sure. What's the call in regards to? She's not currently in the office, But look, I'll just send her a message to call you back. Yeah.\n\nMaybe that's fine. Alright. No worries. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Horizon One.","start":0.56,"end":2.3999999,"sentiment":"positive","sentiment_score":0.6309140125910441},{"text":"A member of our team will connect with you shortly.","start":2.3999999,"end":4.74,"sentiment":"positive","sentiment_score":0.5251008242368698},{"text":"Good morning.","start":32.12,"end":32.76,"sentiment":"positive","sentiment_score":0.3448009788990021},{"text":"Hudson Recruitment.","start":32.76,"end":33.48,"sentiment":"neutral","sentiment_score":0.15473341941833496},{"text":"Patrick speaking.","start":33.48,"end":34.38,"sentiment":"neutral","sentiment_score":0.10005151107907295}],"sentiment":"positive","sentiment_score":0.4652574607594447,"num_words":22,"start":0.56,"end":34.38},{"sentences":[{"text":"Yeah.","start":41.135,"end":41.295,"sentiment":"neutral","sentiment_score":0.050023794174194336},{"text":"Sure.","start":41.295,"end":41.614998,"sentiment":"neutral","sentiment_score":0.03738057240843773},{"text":"What's the call in regards to?","start":41.614998,"end":43.635,"sentiment":"neutral","sentiment_score":0.010082505488147339},{"text":"She's not currently in the office, But look, I'll just send her a message to call you back.","start":51.614998,"end":59.23,"sentiment":"neutral","sentiment_score":-0.03518313138435284},{"text":"Yeah.","start":63.769997,"end":64.009995,"sentiment":"neutral","sentiment_score":0.3206942081451416}],"sentiment":"neutral","sentiment_score":-0.006100102120803462,"num_words":27,"start":41.135,"end":64.009995},{"sentences":[{"text":"Maybe that's fine.","start":64.009995,"end":64.729996,"sentiment":"neutral","sentiment_score":0.3181799252827962},{"text":"Alright.","start":64.729996,"end":65.049995,"sentiment":"neutral","sentiment_score":0.21647071838378903},{"text":"No worries.","start":65.049995,"end":65.45,"sentiment":"neutral","sentiment_score":0.16402585804462433},{"text":"Bye bye.","start":65.45,"end":66.11,"sentiment":"neutral","sentiment_score":0.15158678591251373}],"sentiment":"neutral","sentiment_score":0.22527947276830673,"num_words":8,"start":64.009995,"end":66.11}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Horizon One. A member of our team will connect with you shortly. Good morning. Hudson Recruitment. Patrick speaking.\n\nChannel 0: Yes. Good morning. I'm looking for Fiona Grimmer.\n\nChannel 1: Yeah. Sure. What's the call in regards to?\n\nChannel 0: Yeah. We are trying to present cybersecurity with her. Is she available?\n\nChannel 1: She's not currently in the office, But look, I'll just send her a message to call you back.\n\nChannel 0: I see. No worries. Maybe I'll just drop an email. Thank\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: Maybe that's fine. Alright. No worries. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Horizon One.","start":0.56,"end":2.3999999,"sentiment":"positive","sentiment_score":0.6309140125910441},{"text":"A member of our team will connect with you shortly.","start":2.3999999,"end":4.74,"sentiment":"positive","sentiment_score":0.5251008242368698},{"text":"Good morning.","start":32.12,"end":32.76,"sentiment":"positive","sentiment_score":0.3448009788990021},{"text":"Hudson Recruitment.","start":32.76,"end":33.48,"sentiment":"neutral","sentiment_score":0.15473341941833496},{"text":"Patrick speaking.","start":33.48,"end":34.38,"sentiment":"neutral","sentiment_score":0.10005151107907295}],"sentiment":"positive","sentiment_score":0.4652574607594447,"channel":1,"num_words":22,"start":0.56,"end":34.38},{"sentences":[{"text":"Yes.","start":35.51,"end":35.829998,"sentiment":"neutral","sentiment_score":0.12218151986598969},{"text":"Good morning.","start":35.829998,"end":36.47,"sentiment":"neutral","sentiment_score":0.2574286684393883},{"text":"I'm looking for Fiona Grimmer.","start":36.47,"end":38.57,"sentiment":"neutral","sentiment_score":0.08825960904359817}],"sentiment":"neutral","sentiment_score":0.13479211274534464,"channel":0,"num_words":8,"start":35.51,"end":38.57},{"sentences":[{"text":"Yeah.","start":41.135,"end":41.295,"sentiment":"neutral","sentiment_score":0.050023794174194336},{"text":"Sure.","start":41.295,"end":41.614998,"sentiment":"neutral","sentiment_score":0.03738057240843773},{"text":"What's the call in regards to?","start":41.614998,"end":43.635,"sentiment":"neutral","sentiment_score":0.010082505488147339}],"sentiment":"neutral","sentiment_score":0.018487424938939512,"channel":1,"num_words":8,"start":41.135,"end":43.635},{"sentences":[{"text":"Yeah.","start":44.415,"end":44.915,"sentiment":"neutral","sentiment_score":0.006855251267552376},{"text":"We are trying to present cybersecurity with her.","start":45.135,"end":48.815,"sentiment":"neutral","sentiment_score":-0.0009219844359904528},{"text":"Is she available?","start":48.815,"end":49.715,"sentiment":"neutral","sentiment_score":-0.0021503398505349955}],"sentiment":"neutral","sentiment_score":-0.0005809703143313527,"channel":0,"num_words":12,"start":44.415,"end":49.715},{"sentences":[{"text":"She's not currently in the office, But look, I'll just send her a message to call you back.","start":51.614998,"end":59.23,"sentiment":"neutral","sentiment_score":-0.03518313138435284}],"sentiment":"neutral","sentiment_score":-0.03518313138435284,"channel":1,"num_words":18,"start":51.614998,"end":59.23},{"sentences":[{"text":"I see.","start":60.19,"end":60.93,"sentiment":"neutral","sentiment_score":0.018254642374813557},{"text":"No worries.","start":61.07,"end":61.789997,"sentiment":"neutral","sentiment_score":0.0407989788800478},{"text":"Maybe I'll just drop an email.","start":61.789997,"end":63.489998,"sentiment":"neutral","sentiment_score":0.03771607764065266},{"text":"Thank","start":63.55,"end":63.79,"sentiment":"positive","sentiment_score":0.4025751948356629}],"sentiment":"neutral","sentiment_score":0.06790717301720922,"channel":0,"num_words":11,"start":60.19,"end":63.79},{"sentences":[{"text":"Yeah.","start":63.769997,"end":64.009995,"sentiment":"neutral","sentiment_score":0.3206942081451416}],"sentiment":"neutral","sentiment_score":0.3206942081451416,"channel":1,"num_words":1,"start":63.769997,"end":64.009995},{"sentences":[{"text":"you.","start":63.79,"end":64.29,"sentiment":"neutral","sentiment_score":0.30997055768966675}],"sentiment":"neutral","sentiment_score":0.30997055768966675,"channel":0,"num_words":1,"start":63.79,"end":64.29},{"sentences":[{"text":"Maybe that's fine.","start":64.009995,"end":64.729996,"sentiment":"neutral","sentiment_score":0.3181799252827962},{"text":"Alright.","start":64.729996,"end":65.049995,"sentiment":"neutral","sentiment_score":0.21647071838378903},{"text":"No worries.","start":65.049995,"end":65.45,"sentiment":"neutral","sentiment_score":0.16402585804462433},{"text":"Bye bye.","start":65.45,"end":66.11,"sentiment":"neutral","sentiment_score":0.15158678591251373}],"sentiment":"neutral","sentiment_score":0.22527947276830673,"channel":1,"num_words":8,"start":64.009995,"end":66.11}]},"summary":{"result":"success","short":"The customer calls Horizon One and is greeted by a representative named Patrick. The customer is looking for Fiona Grimmer and Patrick tells him that she is not currently in the office but will pass on a message to Fiona to call back. The customer decides to send an email instead and thanks Patrick before ending the call."},"intents":{"segments":[{"text":"I'm looking for Fiona Grimmer. Yeah.","start_word":25,"end_word":30,"intents":[{"intent":"Contact fiona grimmer","confidence_score":0.012239398}]},{"text":"I'm looking for Fiona Grimmer. Yeah. Sure.","start_word":25,"end_word":31,"intents":[{"intent":"Confirm availability and status of fiona grimmer","confidence_score":0.0000031377892}]},{"text":"She's not currently in the office, But look, I'll just send her a message to call you back. I see.","start_word":50,"end_word":69,"intents":[{"intent":"Request call back","confidence_score":0.0040349504}]},{"text":"Maybe I'll just drop an email. Thank Yeah. you.","start_word":72,"end_word":80,"intents":[{"intent":"Send email","confidence_score":0.12785624}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Horizon One. A member of our team will connect with you shortly.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.5653275847434998},{"text":"Good morning. Hudson Recruitment. Patrick speaking. Yes. Good morning. I'm looking for Fiona Grimmer. Yeah. Sure. What's the call in regards to? Yeah. We are trying to present cybersecurity with her. Is she available? She's not currently in the office, But look, I'll just send her a message to call you back. I see. No worries. Maybe I'll just drop an email.","start_word":16,"end_word":77,"sentiment":"neutral","sentiment_score":0.03895912319421768},{"text":"Thank Yeah.","start_word":78,"end_word":79,"sentiment":"positive","sentiment_score":0.3479878604412079},{"text":"you. Maybe that's fine. Alright. No worries. Bye bye.","start_word":80,"end_word":88,"sentiment":"neutral","sentiment_score":0.23613515496253967}],"average":{"sentiment":"neutral","sentiment_score":0.14375957912868922}}}}