{"metadata":{"transaction_key":"deprecated","request_id":"01a079c3-791c-7ed1-bb68-213191089f9a","sha256":"eb665b5e1b783a0f5a8f302ba4f5c92d9cec43aac5dec40be8021ff73f8a9bd5","created":"2026-09-07T02:47:31.123Z","duration":109.51194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":258,"output_tokens":86},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":269,"output_tokens":269},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":269,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Yes. Yes, dear. Good afternoon. Can you help me out to transfer the call to Clay to Kate Blackburn? Kate Kate Blackburn? No. This is Mary from Vigilance AI, and I want to speak to Kate Blackburn from IT department. I see. Okay then. That's fine, though. Thank you.","confidence":0.9980469,"words":[{"word":"thank","start":1.68,"end":1.92,"confidence":0.9580078,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.28850317001342773},{"word":"you","start":1.92,"end":2.1599998,"confidence":0.99609375,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.43740037083625793},{"word":"for","start":2.1599998,"end":2.32,"confidence":0.9863281,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3222470283508301},{"word":"calling","start":2.32,"end":2.82,"confidence":0.9941406,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.336630642414093},{"word":"yes","start":47.765,"end":48.265,"confidence":0.9394531,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.17328700423240662},{"word":"yes","start":49.925003,"end":50.405003,"confidence":0.80615234,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.07324281334877014},{"word":"dear","start":50.405003,"end":50.725002,"confidence":0.9946289,"punctuated_word":"dear.","sentiment":"neutral","sentiment_score":0.13547706604003906},{"word":"good","start":50.725002,"end":50.965,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.23356756567955017},{"word":"afternoon","start":50.965,"end":51.465,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.15741123259067535},{"word":"can","start":51.845,"end":52.005,"confidence":0.9550781,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.07580491900444031},{"word":"you","start":52.005,"end":52.165,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07452505826950073},{"word":"help","start":52.165,"end":52.405,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.079399473965168},{"word":"me","start":52.405,"end":52.565002,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0862349420785904},{"word":"out","start":52.565002,"end":52.725002,"confidence":0.99902344,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.09030389785766602},{"word":"to","start":52.725002,"end":52.965,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.040184520184993744},{"word":"transfer","start":52.965,"end":53.365,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.03831902891397476},{"word":"the","start":53.365,"end":53.525,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02766147069633007},{"word":"call","start":53.525,"end":53.765,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04216017201542854},{"word":"to","start":53.765,"end":54.005,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.045714370906353},{"word":"clay","start":54.005,"end":54.245003,"confidence":0.48266602,"punctuated_word":"Clay","sentiment":"neutral","sentiment_score":0.03975888341665268},{"word":"to","start":54.485,"end":54.725002,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04940297827124595},{"word":"kate","start":54.725002,"end":55.205,"confidence":0.9091797,"punctuated_word":"Kate","sentiment":"neutral","sentiment_score":0.023430446162819862},{"word":"blackburn","start":55.205,"end":55.705,"confidence":0.9902344,"punctuated_word":"Blackburn?","sentiment":"neutral","sentiment_score":0.02393992990255356},{"word":"kate","start":61.53,"end":62.03,"confidence":0.8828125,"punctuated_word":"Kate","sentiment":"neutral","sentiment_score":-0.0006322376430034637},{"word":"kate","start":62.09,"end":62.489998,"confidence":0.45239258,"punctuated_word":"Kate","sentiment":"neutral","sentiment_score":-0.0018587536178529265},{"word":"blackburn","start":62.489998,"end":62.989998,"confidence":0.8354492,"punctuated_word":"Blackburn?","sentiment":"neutral","sentiment_score":-0.004920085892081261},{"word":"no","start":72.305,"end":72.805,"confidence":0.95581055,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19089123606681824},{"word":"this","start":73.985,"end":74.305,"confidence":0.9980469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.1482098400592804},{"word":"is","start":74.305,"end":74.465,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11201369017362596},{"word":"mary","start":74.465,"end":74.865,"confidence":0.99609375,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":-0.14219197630882263},{"word":"from","start":74.865,"end":75.265,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.13144652545452118},{"word":"vigilance","start":75.265,"end":75.765,"confidence":0.96069336,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.1330767571926117},{"word":"ai","start":76.145,"end":76.625,"confidence":0.78637695,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":-0.09416574239730836},{"word":"and","start":76.625,"end":76.784996,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13887673616409302},{"word":"i","start":76.784996,"end":77.025,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13614797592163086},{"word":"want","start":77.025,"end":77.265,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.12996548414230347},{"word":"to","start":77.265,"end":77.345,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11680228263139723},{"word":"speak","start":77.345,"end":77.665,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.13545231521129608},{"word":"to","start":77.665,"end":77.905,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10155460238456726},{"word":"kate","start":77.905,"end":78.305,"confidence":0.7338867,"punctuated_word":"Kate","sentiment":"neutral","sentiment_score":-0.0861097127199173},{"word":"blackburn","start":78.305,"end":78.805,"confidence":1.0,"punctuated_word":"Blackburn","sentiment":"neutral","sentiment_score":-0.09095831215381622},{"word":"from","start":78.945,"end":79.345,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.16155599057674408},{"word":"it","start":79.345,"end":79.744995,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.15515270829200745},{"word":"department","start":79.744995,"end":80.244995,"confidence":0.98950195,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":-0.14312124252319336},{"word":"i","start":101.465004,"end":101.705,"confidence":0.93847656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14707715809345245},{"word":"see","start":101.705,"end":102.205,"confidence":0.99609375,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.08135552704334259},{"word":"okay","start":102.345,"end":102.745,"confidence":0.99609375,"punctuated_word":"Okay","sentiment":"neutral","sentiment_score":0.01100495457649231},{"word":"then","start":102.745,"end":103.225,"confidence":0.8425293,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.024440353736281395},{"word":"that's","start":103.225,"end":103.545,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.10952354967594148},{"word":"fine","start":103.545,"end":103.945,"confidence":0.7648926,"punctuated_word":"fine,","sentiment":"neutral","sentiment_score":0.1529100388288498},{"word":"though","start":103.945,"end":104.345,"confidence":1.0,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":0.12608113884925842},{"word":"thank","start":104.345,"end":104.585,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24118825793266296},{"word":"you","start":104.585,"end":105.085,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2778792381286621}],"paragraphs":{"transcript":"\nThank you for calling Yes. Yes, dear. Good afternoon. Can you help me out to transfer the call to Clay to Kate Blackburn? Kate Kate Blackburn?\n\nNo. This is Mary from Vigilance AI, and I want to speak to Kate Blackburn from IT department. I see. Okay then. That's fine, though.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Yes.","start":1.68,"end":48.265,"sentiment":"neutral","sentiment_score":0.3116136431694031},{"text":"Yes, dear.","start":49.925003,"end":50.725002,"sentiment":"neutral","sentiment_score":0.1043599396944046},{"text":"Good afternoon.","start":50.725002,"end":51.465,"sentiment":"neutral","sentiment_score":0.19548939913511276},{"text":"Can you help me out to transfer the call to Clay to Kate Blackburn?","start":51.845,"end":55.705,"sentiment":"neutral","sentiment_score":0.05263143511755126},{"text":"Kate Kate Blackburn?","start":61.53,"end":62.989998,"sentiment":"neutral","sentiment_score":-0.002470359050979217}],"sentiment":"neutral","sentiment_score":0.11104599646149346,"num_words":26,"start":1.68,"end":62.989998},{"sentences":[{"text":"No.","start":72.305,"end":72.805,"sentiment":"neutral","sentiment_score":-0.19089123606681824},{"text":"This is Mary from Vigilance AI, and I want to speak to Kate Blackburn from IT department.","start":73.985,"end":80.244995,"sentiment":"neutral","sentiment_score":-0.12687069966512568},{"text":"I see.","start":101.465004,"end":102.205,"sentiment":"neutral","sentiment_score":-0.11421634256839752},{"text":"Okay then.","start":102.345,"end":103.225,"sentiment":"neutral","sentiment_score":0.017722654156386852},{"text":"That's fine, though.","start":103.225,"end":104.345,"sentiment":"neutral","sentiment_score":0.12950490911801657}],"sentiment":"neutral","sentiment_score":-0.08608663119375706,"num_words":25,"start":72.305,"end":104.345},{"sentences":[{"text":"Thank you.","start":104.345,"end":105.085,"sentiment":"neutral","sentiment_score":0.25953374803066254}],"sentiment":"neutral","sentiment_score":0.25953374803066254,"num_words":2,"start":104.345,"end":105.085}]}}]},{"alternatives":[{"transcript":"Thank you for calling Leave Plus, Victoria's portable long service leave regulator for the construction industry. This call may be recorded for quality and training purposes. We collect and use your information in line with our privacy policy available at leave+.com.au. If you are a worker or working subcontractor, press 1. If you are an employer, press 2. If you are a worker Are you calling to check the status of your claim? The latest updates are now available in your online account at leaf+.com.au. Hi. Welcome to Leaf Plus. You're speaking with Geeta. How can I help? Can I know name one more time, please? And are you employer employer you're calling from? Let me check for you if someone like this name is available. Please. This is in regards with? No. Not at all with this name. Okay. Sorry. I found someone in here, but looks","confidence":0.99902344,"words":[{"word":"thank","start":0.48,"end":0.71999997,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.456073522567749},{"word":"you","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.428956925868988},{"word":"for","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.395916610956192},{"word":"calling","start":1.12,"end":1.5999999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.3746154308319092},{"word":"leave","start":1.5999999,"end":1.92,"confidence":0.8720703,"punctuated_word":"Leave","sentiment":"neutral","sentiment_score":0.32757648825645447},{"word":"plus","start":1.92,"end":2.42,"confidence":0.90234375,"punctuated_word":"Plus,","sentiment":"positive","sentiment_score":0.49245119094848633},{"word":"victoria's","start":2.6399999,"end":3.1399999,"confidence":0.9970703,"punctuated_word":"Victoria's","sentiment":"positive","sentiment_score":0.3913944661617279},{"word":"portable","start":3.4399998,"end":3.9199998,"confidence":0.9902344,"punctuated_word":"portable","sentiment":"positive","sentiment_score":0.34370753169059753},{"word":"long","start":3.9199998,"end":4.24,"confidence":0.9863281,"punctuated_word":"long","sentiment":"positive","sentiment_score":0.3596327304840088},{"word":"service","start":4.24,"end":4.72,"confidence":0.9980469,"punctuated_word":"service","sentiment":"positive","sentiment_score":0.3856205940246582},{"word":"leave","start":4.72,"end":4.96,"confidence":0.96875,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.2557373046875},{"word":"regulator","start":4.96,"end":5.46,"confidence":0.9980469,"punctuated_word":"regulator","sentiment":"positive","sentiment_score":0.3640242218971253},{"word":"for","start":5.6,"end":5.8399997,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2498311996459961},{"word":"the","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.26908397674560547},{"word":"construction","start":6.0,"end":6.5,"confidence":1.0,"punctuated_word":"construction","sentiment":"neutral","sentiment_score":0.26407021284103394},{"word":"industry","start":6.64,"end":7.14,"confidence":1.0,"punctuated_word":"industry.","sentiment":"neutral","sentiment_score":0.27724146842956543},{"word":"this","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.06803052872419357},{"word":"call","start":7.7599998,"end":8.0,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.06420435756444931},{"word":"may","start":8.0,"end":8.24,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.04640861600637436},{"word":"be","start":8.24,"end":8.4,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.05749521404504776},{"word":"recorded","start":8.4,"end":8.9,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.05564223229885101},{"word":"for","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0536334365606308},{"word":"quality","start":9.2,"end":9.599999,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.05702582001686096},{"word":"and","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.055124178528785706},{"word":"training","start":9.84,"end":10.32,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.047347430139780045},{"word":"purposes","start":10.32,"end":10.82,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.05492226779460907},{"word":"we","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.043893977999687195},{"word":"collect","start":11.5199995,"end":11.92,"confidence":1.0,"punctuated_word":"collect","sentiment":"neutral","sentiment_score":0.04629425331950188},{"word":"and","start":11.92,"end":12.08,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02921980246901512},{"word":"use","start":12.08,"end":12.4,"confidence":1.0,"punctuated_word":"use","sentiment":"neutral","sentiment_score":0.038492001593112946},{"word":"your","start":12.4,"end":12.639999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03392897918820381},{"word":"information","start":12.639999,"end":13.139999,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.02771906554698944},{"word":"in","start":13.28,"end":13.44,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.031159766018390656},{"word":"line","start":13.44,"end":13.679999,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":0.06799609214067459},{"word":"with","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08067537844181061},{"word":"our","start":13.92,"end":14.175,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09040584415197372},{"word":"privacy","start":14.335,"end":14.735001,"confidence":1.0,"punctuated_word":"privacy","sentiment":"neutral","sentiment_score":0.0726882666349411},{"word":"policy","start":14.735001,"end":15.235001,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":0.04872174188494682},{"word":"available","start":15.535,"end":16.035,"confidence":0.78027344,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.0716542899608612},{"word":"at","start":16.095,"end":16.335,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05691322684288025},{"word":"leave+.com.au","start":16.335,"end":18.595,"confidence":0.95382255,"punctuated_word":"leave+.com.au.","sentiment":"neutral","sentiment_score":0.04233571141958237},{"word":"if","start":19.535,"end":19.775,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.0019657788798213005},{"word":"you","start":19.775,"end":20.015,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004084715619683266},{"word":"are","start":20.015,"end":20.175,"confidence":0.8413086,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.000829833559691906},{"word":"a","start":20.175,"end":20.335,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.002463612239807844},{"word":"worker","start":20.335,"end":20.835,"confidence":0.99902344,"punctuated_word":"worker","sentiment":"neutral","sentiment_score":0.0061281295493245125},{"word":"or","start":20.895,"end":21.135,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0032410891726613045},{"word":"working","start":21.135,"end":21.615,"confidence":0.98291016,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.004620354622602463},{"word":"subcontractor","start":21.615,"end":22.115,"confidence":0.9996745,"punctuated_word":"subcontractor,","sentiment":"neutral","sentiment_score":0.0013342192396521568},{"word":"press","start":22.895,"end":23.295,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.0004342393949627876},{"word":"1","start":23.295,"end":23.795,"confidence":0.9995117,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.004267971031367779},{"word":"if","start":23.855,"end":24.015,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.001474415883421898},{"word":"you","start":24.015,"end":24.175,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00009063910692930222},{"word":"are","start":24.175,"end":24.335,"confidence":0.6245117,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.001731565222144127},{"word":"an","start":24.335,"end":24.575,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.0026355432346463203},{"word":"employer","start":24.575,"end":25.075,"confidence":1.0,"punctuated_word":"employer,","sentiment":"neutral","sentiment_score":-0.0024531609378755093},{"word":"press","start":25.455,"end":25.775,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.0004560006782412529},{"word":"2","start":25.775,"end":26.19,"confidence":0.9995117,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":-0.0004099253565073014},{"word":"if","start":30.51,"end":30.67,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.0014673834666609764},{"word":"you","start":30.67,"end":30.83,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0005229013040661812},{"word":"are","start":30.83,"end":31.07,"confidence":0.9350586,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0016179848462343216},{"word":"a","start":31.07,"end":31.23,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0011087001767009497},{"word":"worker","start":31.23,"end":31.73,"confidence":0.99902344,"punctuated_word":"worker","sentiment":"neutral","sentiment_score":0.0005830368027091026},{"word":"are","start":32.43,"end":32.670002,"confidence":0.9970703,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":-0.00523515697568655},{"word":"you","start":32.670002,"end":32.83,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006422624923288822},{"word":"calling","start":32.83,"end":33.15,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.00684555247426033},{"word":"to","start":33.15,"end":33.31,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006858294829726219},{"word":"check","start":33.31,"end":33.63,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.005373449996113777},{"word":"the","start":33.63,"end":33.79,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011230232194066048},{"word":"status","start":33.79,"end":34.190002,"confidence":1.0,"punctuated_word":"status","sentiment":"neutral","sentiment_score":-0.01810719259083271},{"word":"of","start":34.190002,"end":34.27,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.014006955549120905},{"word":"your","start":34.27,"end":34.510002,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.013082202523946762},{"word":"claim","start":34.510002,"end":35.010002,"confidence":1.0,"punctuated_word":"claim?","sentiment":"neutral","sentiment_score":0.0005302652716636658},{"word":"the","start":35.07,"end":35.31,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.009620409458875656},{"word":"latest","start":35.31,"end":35.79,"confidence":1.0,"punctuated_word":"latest","sentiment":"neutral","sentiment_score":0.00880737230181694},{"word":"updates","start":35.79,"end":36.27,"confidence":0.99121094,"punctuated_word":"updates","sentiment":"neutral","sentiment_score":0.003343692049384117},{"word":"are","start":36.27,"end":36.43,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.011927664279937744},{"word":"now","start":36.43,"end":36.75,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.025203559547662735},{"word":"available","start":36.75,"end":37.15,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.007718641310930252},{"word":"in","start":37.15,"end":37.31,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.026421040296554565},{"word":"your","start":37.31,"end":37.55,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.028195155784487724},{"word":"online","start":37.55,"end":38.03,"confidence":1.0,"punctuated_word":"online","sentiment":"neutral","sentiment_score":0.019618863239884377},{"word":"account","start":38.03,"end":38.510002,"confidence":0.9741211,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.02115979604423046},{"word":"at","start":38.510002,"end":38.83,"confidence":0.9819336,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.008524788543581963},{"word":"leaf+.com.au","start":38.83,"end":40.935,"confidence":0.85274833,"punctuated_word":"leaf+.com.au.","sentiment":"neutral","sentiment_score":0.011478420346975328},{"word":"hi","start":44.615,"end":44.935,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.10036945343017578},{"word":"welcome","start":44.935,"end":45.335003,"confidence":1.0,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.15879853069782257},{"word":"to","start":45.335003,"end":45.495003,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1489996314048767},{"word":"leaf","start":45.495003,"end":45.735,"confidence":0.56689453,"punctuated_word":"Leaf","sentiment":"neutral","sentiment_score":0.14028722047805786},{"word":"plus","start":45.735,"end":46.235,"confidence":0.6777344,"punctuated_word":"Plus.","sentiment":"neutral","sentiment_score":0.18496444821357727},{"word":"you're","start":46.295002,"end":46.615,"confidence":0.9592285,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.20051708817481995},{"word":"speaking","start":46.615,"end":46.935,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.13923700153827667},{"word":"with","start":46.935,"end":47.175003,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1774182915687561},{"word":"geeta","start":47.175003,"end":47.675003,"confidence":0.88623047,"punctuated_word":"Geeta.","sentiment":"neutral","sentiment_score":0.2022215873003006},{"word":"how","start":47.735,"end":47.975002,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.168315589427948},{"word":"can","start":47.975002,"end":48.135002,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1216420754790306},{"word":"i","start":48.135002,"end":48.295002,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1620357483625412},{"word":"help","start":48.295002,"end":48.795002,"confidence":0.9995117,"punctuated_word":"help?","sentiment":"neutral","sentiment_score":0.12353100627660751},{"word":"can","start":58.07,"end":58.39,"confidence":0.8989258,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0053202249109745026},{"word":"i","start":58.39,"end":58.47,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0060975560918450356},{"word":"know","start":58.47,"end":58.71,"confidence":0.9760742,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.001985464245080948},{"word":"name","start":58.71,"end":58.95,"confidence":0.98535156,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.001445479691028595},{"word":"one","start":58.95,"end":59.190002,"confidence":0.9941406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0020665843039751053},{"word":"more","start":59.190002,"end":59.43,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.0010495446622371674},{"word":"time","start":59.43,"end":59.75,"confidence":0.9995117,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.0061775315552949905},{"word":"please","start":59.75,"end":60.25,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.010656447149813175},{"word":"and","start":66.87,"end":67.37,"confidence":0.94921875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0042578792199492455},{"word":"are","start":67.865,"end":68.025,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.008038915693759918},{"word":"you","start":68.025,"end":68.424995,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005080083385109901},{"word":"employer","start":68.424995,"end":68.924995,"confidence":0.91845703,"punctuated_word":"employer","sentiment":"neutral","sentiment_score":-0.006620932370424271},{"word":"employer","start":69.145,"end":69.645,"confidence":0.21691895,"punctuated_word":"employer","sentiment":"neutral","sentiment_score":-0.009104345925152302},{"word":"you're","start":69.784996,"end":70.284996,"confidence":0.9387207,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.0082321148365736},{"word":"calling","start":70.424995,"end":70.825,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.005903386510908604},{"word":"from","start":70.825,"end":71.325,"confidence":0.9980469,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":-0.00679967924952507},{"word":"let","start":85.479996,"end":85.72,"confidence":0.6308594,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.07175952941179276},{"word":"me","start":85.72,"end":85.96,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03548790141940117},{"word":"check","start":85.96,"end":86.46,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.04565524309873581},{"word":"for","start":86.6,"end":86.92,"confidence":0.9716797,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04932574927806854},{"word":"you","start":86.92,"end":87.42,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07373319566249847},{"word":"if","start":87.64,"end":87.88,"confidence":0.8671875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.06837926805019379},{"word":"someone","start":87.88,"end":88.38,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.0749264508485794},{"word":"like","start":88.439995,"end":88.759995,"confidence":0.9921875,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.09909417480230331},{"word":"this","start":88.759995,"end":89.0,"confidence":0.8989258,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09961830824613573},{"word":"name","start":89.0,"end":89.24,"confidence":0.97265625,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.1127595603466034},{"word":"is","start":89.24,"end":89.399994,"confidence":0.984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08199606090784073},{"word":"available","start":89.399994,"end":89.899994,"confidence":0.9321289,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.08896856009960175},{"word":"please","start":91.72,"end":92.22,"confidence":0.5961914,"punctuated_word":"Please.","sentiment":"neutral","sentiment_score":-0.027788374572992325},{"word":"this","start":93.955,"end":94.275,"confidence":0.625,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.02205011248588562},{"word":"is","start":94.275,"end":94.515,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.01842602901160717},{"word":"in","start":94.515,"end":94.755005,"confidence":0.9892578,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.012679263949394226},{"word":"regards","start":94.755005,"end":95.235,"confidence":0.9741211,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":-0.01896762102842331},{"word":"with","start":95.235,"end":95.735,"confidence":0.6413574,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":-0.030939511954784393},{"word":"no","start":97.715004,"end":98.215004,"confidence":0.82177734,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.26653432846069336},{"word":"not","start":98.275,"end":98.595,"confidence":0.5917969,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.3275384306907654},{"word":"at","start":98.595,"end":98.755005,"confidence":0.6640625,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.28863081336021423},{"word":"all","start":98.755005,"end":99.155,"confidence":0.42749023,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.3055937886238098},{"word":"with","start":99.155,"end":99.315,"confidence":0.53759766,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.25763198733329773},{"word":"this","start":99.315,"end":99.635,"confidence":0.8125,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3459099233150482},{"word":"name","start":99.635,"end":100.135,"confidence":0.99316406,"punctuated_word":"name.","sentiment":"negative","sentiment_score":-0.3815864324569702},{"word":"okay","start":101.795,"end":102.295,"confidence":0.9152832,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.014979761093854904},{"word":"sorry","start":106.195,"end":106.695,"confidence":0.94189453,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.10251909494400024},{"word":"i","start":107.075,"end":107.315,"confidence":0.98535156,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11716301739215852},{"word":"found","start":107.315,"end":107.726875,"confidence":0.9970703,"punctuated_word":"found","sentiment":"neutral","sentiment_score":-0.13839207589626312},{"word":"someone","start":107.88688,"end":108.20688,"confidence":0.9892578,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.1127060204744339},{"word":"in","start":108.20688,"end":108.4409,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.12303441762924194},{"word":"here","start":108.4409,"end":108.92687,"confidence":0.81640625,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":-0.1468089073896408},{"word":"but","start":108.92687,"end":109.086876,"confidence":0.99902344,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11968813836574554},{"word":"looks","start":109.086876,"end":109.51194,"confidence":0.94189453,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.06248175725340843}],"paragraphs":{"transcript":"\nThank you for calling Leave Plus, Victoria's portable long service leave regulator for the construction industry. This call may be recorded for quality and training purposes. We collect and use your information in line with our privacy policy available at leave+.com.au. If you are a worker or working subcontractor, press 1. If you are an employer, press 2.\n\nIf you are a worker Are you calling to check the status of your claim? The latest updates are now available in your online account at leaf+.com.au. Hi. Welcome to Leaf Plus. You're speaking with Geeta.\n\nHow can I help? Can I know name one more time, please? And are you employer employer you're calling from? Let me check for you if someone like this name is available. Please.\n\nThis is in regards with? No. Not at all with this name. Okay. Sorry.\n\nI found someone in here, but looks","paragraphs":[{"sentences":[{"text":"Thank you for calling Leave Plus, Victoria's portable long service leave regulator for the construction industry.","start":0.48,"end":7.14,"sentiment":"positive","sentiment_score":0.35224586725234985},{"text":"This call may be recorded for quality and training purposes.","start":7.52,"end":10.82,"sentiment":"neutral","sentiment_score":0.05598340816795826},{"text":"We collect and use your information in line with our privacy policy available at leave+.com.au.","start":11.28,"end":18.595,"sentiment":"neutral","sentiment_score":0.05213989317417145},{"text":"If you are a worker or working subcontractor, press 1.","start":19.535,"end":23.795,"sentiment":"neutral","sentiment_score":0.0013647055719047784},{"text":"If you are an employer, press 2.","start":23.855,"end":26.19,"sentiment":"neutral","sentiment_score":-0.0012957103151295865}],"sentiment":"neutral","sentiment_score":0.12038695584211884,"num_words":58,"start":0.48,"end":26.19},{"sentences":[{"text":"If you are a worker Are you calling to check the status of your claim?","start":30.51,"end":35.010002,"sentiment":"neutral","sentiment_score":-0.005981301811213295},{"text":"The latest updates are now available in your online account at leaf+.com.au.","start":35.07,"end":40.935,"sentiment":"neutral","sentiment_score":0.015168283600360155},{"text":"Hi.","start":44.615,"end":44.935,"sentiment":"neutral","sentiment_score":0.10036945343017578},{"text":"Welcome to Leaf Plus.","start":44.935,"end":46.235,"sentiment":"neutral","sentiment_score":0.1582624576985836},{"text":"You're speaking with Geeta.","start":46.295002,"end":47.675003,"sentiment":"neutral","sentiment_score":0.17984849214553833}],"sentiment":"neutral","sentiment_score":0.042919809134521834,"num_words":36,"start":30.51,"end":47.675003},{"sentences":[{"text":"How can I help?","start":47.735,"end":48.795002,"sentiment":"neutral","sentiment_score":0.14388110488653183},{"text":"Can I know name one more time, please?","start":58.07,"end":60.25,"sentiment":"neutral","sentiment_score":0.003988484153524041},{"text":"And are you employer employer you're calling from?","start":66.87,"end":71.325,"sentiment":"neutral","sentiment_score":-0.006754667148925364},{"text":"Let me check for you if someone like this name is available.","start":85.479996,"end":89.899994,"sentiment":"neutral","sentiment_score":-0.07514200018097957},{"text":"Please.","start":91.72,"end":92.22,"sentiment":"neutral","sentiment_score":-0.027788374572992325}],"sentiment":"neutral","sentiment_score":-0.011396891550358498,"num_words":33,"start":47.735,"end":92.22},{"sentences":[{"text":"This is in regards with?","start":93.955,"end":95.735,"sentiment":"neutral","sentiment_score":-0.020612507686018945},{"text":"No.","start":97.715004,"end":98.215004,"sentiment":"neutral","sentiment_score":-0.26653432846069336},{"text":"Not at all with this name.","start":98.275,"end":100.135,"sentiment":"neutral","sentiment_score":-0.31781522929668427},{"text":"Okay.","start":101.795,"end":102.295,"sentiment":"neutral","sentiment_score":-0.014979761093854904},{"text":"Sorry.","start":106.195,"end":106.695,"sentiment":"neutral","sentiment_score":-0.10251909494400024}],"sentiment":"neutral","sentiment_score":-0.17099907847919635,"num_words":14,"start":93.955,"end":106.695},{"sentences":[{"text":"I found someone in here, but looks","start":107.075,"end":109.51194,"sentiment":"neutral","sentiment_score":-0.11718204777155604}],"sentiment":"neutral","sentiment_score":-0.11718204777155604,"num_words":7,"start":107.075,"end":109.51194}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Leave\n\nChannel 0: Thank\n\nChannel 1: Plus,\n\nChannel 0: you for calling\n\nChannel 1: Victoria's portable long service leave regulator for the construction industry. This call may be recorded for quality and training purposes. We collect and use your information in line with our privacy policy available at leave+.com.au. If you are a worker or working subcontractor, press 1. If you are an employer, press 2.\n\nIf you are a worker Are you calling to check the status of your claim? The latest updates are now available in your online account at leaf+.com.au. Hi. Welcome to Leaf Plus. You're speaking with Geeta.\n\nHow\n\nChannel 0: Yes.\n\nChannel 1: can I help?\n\nChannel 0: Yes, dear. Good afternoon. Can you help me out to transfer the call to Clay to Kate Blackburn?\n\nChannel 1: Can I know name one more time, please?\n\nChannel 0: Kate Kate Blackburn?\n\nChannel 1: And are you employer employer you're calling from?\n\nChannel 0: No. This is Mary from Vigilance AI, and I want to speak to Kate Blackburn from IT department.\n\nChannel 1: Let me check for you if someone like this name is available. Please. This is in regards with? No. Not at all with this name.\n\nChannel 0: I see.\n\nChannel 1: Okay.\n\nChannel 0: Okay then. That's fine, though. Thank you.\n\nChannel 1: Sorry. I found someone in here, but looks","paragraphs":[{"sentences":[{"text":"Thank you for calling Leave","start":0.48,"end":1.92,"sentiment":"positive","sentiment_score":0.39662779569625856}],"sentiment":"positive","sentiment_score":0.39662779569625856,"channel":1,"num_words":5,"start":0.48,"end":1.92},{"sentences":[{"text":"Thank","start":1.68,"end":1.92,"sentiment":"neutral","sentiment_score":0.28850317001342773}],"sentiment":"neutral","sentiment_score":0.28850317001342773,"channel":0,"num_words":1,"start":1.68,"end":1.92},{"sentences":[{"text":"Plus,","start":1.92,"end":2.42,"sentiment":"positive","sentiment_score":0.49245119094848633}],"sentiment":"positive","sentiment_score":0.49245119094848633,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"you for calling","start":1.92,"end":2.82,"sentiment":"positive","sentiment_score":0.36542601386706036}],"sentiment":"positive","sentiment_score":0.36542601386706036,"channel":0,"num_words":3,"start":1.92,"end":2.82},{"sentences":[{"text":"Victoria's portable long service leave regulator for the construction industry.","start":2.6399999,"end":7.14,"sentiment":"neutral","sentiment_score":0.3160343706607819},{"text":"This call may be recorded for quality and training purposes.","start":7.52,"end":10.82,"sentiment":"neutral","sentiment_score":0.05598340816795826},{"text":"We collect and use your information in line with our privacy policy available at leave+.com.au.","start":11.28,"end":18.595,"sentiment":"neutral","sentiment_score":0.05213989317417145},{"text":"If you are a worker or working subcontractor, press 1.","start":19.535,"end":23.795,"sentiment":"neutral","sentiment_score":0.0013647055719047784},{"text":"If you are an employer, press 2.","start":23.855,"end":26.19,"sentiment":"neutral","sentiment_score":-0.0012957103151295865}],"sentiment":"neutral","sentiment_score":0.08667025518102142,"channel":1,"num_words":52,"start":2.6399999,"end":26.19},{"sentences":[{"text":"If you are a worker Are you calling to check the status of your claim?","start":30.51,"end":35.010002,"sentiment":"neutral","sentiment_score":-0.005981301811213295},{"text":"The latest updates are now available in your online account at leaf+.com.au.","start":35.07,"end":40.935,"sentiment":"neutral","sentiment_score":0.015168283600360155},{"text":"Hi.","start":44.615,"end":44.935,"sentiment":"neutral","sentiment_score":0.10036945343017578},{"text":"Welcome to Leaf Plus.","start":44.935,"end":46.235,"sentiment":"neutral","sentiment_score":0.1582624576985836},{"text":"You're speaking with Geeta.","start":46.295002,"end":47.675003,"sentiment":"neutral","sentiment_score":0.17984849214553833}],"sentiment":"neutral","sentiment_score":0.042919809134521834,"channel":1,"num_words":36,"start":30.51,"end":47.675003},{"sentences":[{"text":"How","start":47.735,"end":47.975002,"sentiment":"neutral","sentiment_score":0.168315589427948}],"sentiment":"neutral","sentiment_score":0.168315589427948,"channel":1,"num_words":1,"start":47.735,"end":47.975002},{"sentences":[{"text":"Yes.","start":47.765,"end":48.265,"sentiment":"neutral","sentiment_score":0.17328700423240662}],"sentiment":"neutral","sentiment_score":0.17328700423240662,"channel":0,"num_words":1,"start":47.765,"end":48.265},{"sentences":[{"text":"can I help?","start":47.975002,"end":48.795002,"sentiment":"neutral","sentiment_score":0.13573627670605978}],"sentiment":"neutral","sentiment_score":0.13573627670605978,"channel":1,"num_words":3,"start":47.975002,"end":48.795002},{"sentences":[{"text":"Yes, dear.","start":49.925003,"end":50.725002,"sentiment":"neutral","sentiment_score":0.1043599396944046},{"text":"Good afternoon.","start":50.725002,"end":51.465,"sentiment":"neutral","sentiment_score":0.19548939913511276},{"text":"Can you help me out to transfer the call to Clay to Kate Blackburn?","start":51.845,"end":55.705,"sentiment":"neutral","sentiment_score":0.05263143511755126}],"sentiment":"neutral","sentiment_score":0.07425215385026401,"channel":0,"num_words":18,"start":49.925003,"end":55.705},{"sentences":[{"text":"Can I know name one more time, please?","start":58.07,"end":60.25,"sentiment":"neutral","sentiment_score":0.003988484153524041}],"sentiment":"neutral","sentiment_score":0.003988484153524041,"channel":1,"num_words":8,"start":58.07,"end":60.25},{"sentences":[{"text":"Kate Kate Blackburn?","start":61.53,"end":62.989998,"sentiment":"neutral","sentiment_score":-0.002470359050979217}],"sentiment":"neutral","sentiment_score":-0.002470359050979217,"channel":0,"num_words":3,"start":61.53,"end":62.989998},{"sentences":[{"text":"And are you employer employer you're calling from?","start":66.87,"end":71.325,"sentiment":"neutral","sentiment_score":-0.006754667148925364}],"sentiment":"neutral","sentiment_score":-0.006754667148925364,"channel":1,"num_words":8,"start":66.87,"end":71.325},{"sentences":[{"text":"No.","start":72.305,"end":72.805,"sentiment":"neutral","sentiment_score":-0.19089123606681824},{"text":"This is Mary from Vigilance AI, and I want to speak to Kate Blackburn from IT department.","start":73.985,"end":80.244995,"sentiment":"neutral","sentiment_score":-0.12687069966512568}],"sentiment":"neutral","sentiment_score":-0.13042739613188636,"channel":0,"num_words":18,"start":72.305,"end":80.244995},{"sentences":[{"text":"Let me check for you if someone like this name is available.","start":85.479996,"end":89.899994,"sentiment":"neutral","sentiment_score":-0.07514200018097957},{"text":"Please.","start":91.72,"end":92.22,"sentiment":"neutral","sentiment_score":-0.027788374572992325},{"text":"This is in regards with?","start":93.955,"end":95.735,"sentiment":"neutral","sentiment_score":-0.020612507686018945},{"text":"No.","start":97.715004,"end":98.215004,"sentiment":"neutral","sentiment_score":-0.26653432846069336},{"text":"Not at all with this name.","start":98.275,"end":100.135,"sentiment":"neutral","sentiment_score":-0.31781522929668427}],"sentiment":"neutral","sentiment_score":-0.12823922477662564,"channel":1,"num_words":25,"start":85.479996,"end":100.135},{"sentences":[{"text":"I see.","start":101.465004,"end":102.205,"sentiment":"neutral","sentiment_score":-0.11421634256839752}],"sentiment":"neutral","sentiment_score":-0.11421634256839752,"channel":0,"num_words":2,"start":101.465004,"end":102.205},{"sentences":[{"text":"Okay.","start":101.795,"end":102.295,"sentiment":"neutral","sentiment_score":-0.014979761093854904}],"sentiment":"neutral","sentiment_score":-0.014979761093854904,"channel":1,"num_words":1,"start":101.795,"end":102.295},{"sentences":[{"text":"Okay then.","start":102.345,"end":103.225,"sentiment":"neutral","sentiment_score":0.017722654156386852},{"text":"That's fine, though.","start":103.225,"end":104.345,"sentiment":"neutral","sentiment_score":0.12950490911801657},{"text":"Thank you.","start":104.345,"end":105.085,"sentiment":"neutral","sentiment_score":0.25953374803066254}],"sentiment":"neutral","sentiment_score":0.13471821881830692,"channel":0,"num_words":7,"start":102.345,"end":105.085},{"sentences":[{"text":"Sorry.","start":106.195,"end":106.695,"sentiment":"neutral","sentiment_score":-0.10251909494400024},{"text":"I found someone in here, but looks","start":107.075,"end":109.51194,"sentiment":"neutral","sentiment_score":-0.11718204777155604}],"sentiment":"neutral","sentiment_score":-0.11534917866811156,"channel":1,"num_words":8,"start":106.195,"end":109.51194}]},"summary":{"result":"success","short":"A customer calls Leaveistic Plus and is directed to press 1 for a worker or employer, 2 for an employer, or 3 to check the status of a claim. When the customer is calling to check the status of a claim, they are directed to a website called Leaf Plus.au. The customer is then transferred to Kate Blackburn from the IT department but is informed by the representative that no one with that name is available."},"intents":{"segments":[{"text":"Can you help me out to transfer the call to Clay to Kate Blackburn?","start_word":107,"end_word":120,"intents":[{"intent":"Transfer call to kathy blackburn","confidence_score":0.018393021}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Leave Thank you Plus, for calling Victoria's portable long service leave regulator for the construction industry.","start_word":0,"end_word":19,"sentiment":"positive","sentiment_score":0.3572165369987488},{"text":"This call may be recorded for quality and training purposes. We collect and use your information in line with our privacy policy available at leave+.com.au. If you are a worker or working subcontractor, press 1. If you are an employer, press 2. If you are a worker Are you calling to check the status of your claim? The latest updates are now available in your online account at leaf+.com.au. Hi. Welcome to Leaf Plus. You're speaking with Geeta. How Yes. can I help? Yes, dear. Good afternoon. Can you help me out to transfer the call to Clay to Kate Blackburn? Can I know name one more time, please? Kate Kate Blackburn? And are you employer employer you're calling from? No. This is Mary from Vigilance AI, and I want to speak to Kate Blackburn from IT department. Let me check for you if someone like this name is available. Please. This is in regards with? No. Not at all with this name. I see. Okay. Okay then. That's fine, though. Thank you. Sorry. I found someone in here, but looks","start_word":20,"end_word":200,"sentiment":"neutral","sentiment_score":0.0020265772473067045}],"average":{"sentiment":"neutral","sentiment_score":0.03371638613562602}}}}