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If you know your desired extension, please enter it now. For the sales team, please press 1. For the finance team, press 2. For anything else, please press 0. For quality assurance purposes, this call may be monitored or recorded. Thank you for calling Global Infant. This is Carolina. How may I help you? I'm good. Thank you. How can I help you? Okay. Let me send out your information. And then put you back. Okay. Perfect. May I ask who's calling, please? Okay. Let me help you further I'm sorry. From which company are you calling? I'm sorry. I did not quite hear you. Can you repeat it? You tell me it was for a delivery. Right? Okay. Let me see. So you tell me Pecom, p e c h o m, and systems, s I s t e m s. Can you please confirm me perfect. Can you please confirm me a best callback number? Okay. Tell me 614888? Mhmm. Perfect. 98953. Perfect. Thank you very much. Okay. Let me see. Okay. Perfect. So let me send out the information to the office, okay, to let them know that you called. They will be reaching you right back. From which of course. You're very welcome. From which country are you calling? I'm sorry. Okay. Got it. Thank you very much. I'll perfect. I'll let them know, and they will be calling you back shortly. Of course. 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If you know your desired extension, please enter it now. For the sales team, please press 1. For the finance team, press 2. For anything else, please press 0.\n\nFor quality assurance purposes, this call may be monitored or recorded. Thank you for calling Global Infant. This is Carolina. How may I help you?\n\nChannel 0: Hey. Good afternoon there. This is Ross with Techconsystems. How are you?\n\nChannel 1: I'm good. Thank you. How can I help you?\n\nChannel 0: Hello? Yep. Actually, I was looking to have a chat with Felix.\n\nChannel 1: Okay.\n\nChannel 0: Felix\n\nChannel 1: Let me send\n\nChannel 0: Rimbach.\n\nChannel 1: out your information. And then put you\n\nChannel 0: Yep.\n\nChannel 1: back. Okay. Perfect. May I ask who's calling, please?\n\nChannel 0: This is Ross. Just giving you a call to confirm address for product delivery.\n\nChannel 1: Okay. Let me help you further I'm sorry. From which company are you calling?\n\nChannel 0: Take home system.\n\nChannel 1: I'm sorry. I did not quite hear you. Can you repeat it?\n\nChannel 0: Echom Systems, t e c h o m, Systems.\n\nChannel 1: You tell me it was for a delivery. Right?\n\nChannel 0: Yep. Just wanted to confirm delivery address.\n\nChannel 1: Okay. Let me see. So you tell me Pecom, p e c h o m, and systems, s I s t e m s.\n\nChannel 0: Correct. T e c\n\nChannel 1: Can\n\nChannel 0: h\n\nChannel 1: you\n\nChannel 0: o\n\nChannel 1: please\n\nChannel 0: m.\n\nChannel 1: confirm me perfect. Can you please confirm me a best callback number?\n\nChannel 0: 61488838.\n\nChannel 1: Okay. Tell me 614888? Mhmm.\n\nChannel 0: 98. 953.\n\nChannel 1: Perfect. 98953. Perfect. Thank you very much. Okay.\n\nLet me see.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. Perfect. So let me send out the information to the office, okay, to let them know that you called. They will be reaching you right back.\n\nChannel 0: Thank you so much.\n\nChannel 1: From which of course. You're very welcome. From which country are you calling? I'm sorry.\n\nChannel 0: I'm calling from Melbourne.\n\nChannel 1: Okay.\n\nChannel 0: Melbourne,\n\nChannel 1: Got it.\n\nChannel 0: Victoria.\n\nChannel 1: Thank you very much. I'll perfect. I'll let them know, and they will be calling you back shortly.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Of course. You're very welcome.","paragraphs":[{"sentences":[{"text":"Bebo.","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.0188145712018013},{"text":"If you know your desired extension, please enter it now.","start":1.36,"end":5.06,"sentiment":"neutral","sentiment_score":0.009979995852336287},{"text":"For the sales team, please press 1.","start":5.12,"end":7.7,"sentiment":"neutral","sentiment_score":0.009980644631598676},{"text":"For the finance team, press 2.","start":7.7599998,"end":10.179999,"sentiment":"neutral","sentiment_score":0.0100182950651894},{"text":"For anything else, please press 0.","start":10.4,"end":13.059999,"sentiment":"neutral","sentiment_score":0.0068975539567569895}],"sentiment":"neutral","sentiment_score":0.009665804542601108,"channel":1,"num_words":30,"start":0.64,"end":13.059999},{"sentences":[{"text":"For quality assurance purposes, this call may be monitored or 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it.","start":225.57999,"end":225.98,"sentiment":"neutral","sentiment_score":0.06785406544804573}],"sentiment":"neutral","sentiment_score":0.06785406544804573,"channel":1,"num_words":2,"start":225.57999,"end":225.98},{"sentences":[{"text":"Victoria.","start":225.9,"end":226.4,"sentiment":"neutral","sentiment_score":0.10453030467033386}],"sentiment":"neutral","sentiment_score":0.10453030467033386,"channel":0,"num_words":1,"start":225.9,"end":226.4},{"sentences":[{"text":"Thank you very much.","start":225.98,"end":227.01999,"sentiment":"positive","sentiment_score":0.3359759747982025},{"text":"I'll perfect.","start":227.01999,"end":230.95999,"sentiment":"positive","sentiment_score":0.3419119268655777},{"text":"I'll let them know, and they will be calling you back shortly.","start":231.205,"end":233.785,"sentiment":"neutral","sentiment_score":0.26258844633897144}],"sentiment":"neutral","sentiment_score":0.2877105060550902,"channel":1,"num_words":18,"start":225.98,"end":233.785},{"sentences":[{"text":"Alright.","start":236.07893,"end":236.57893,"sentiment":"neutral","sentiment_score":0.2297532558441162},{"text":"Thank you.","start":236.71893,"end":237.45894,"sentiment":"neutral","sentiment_score":0.33070138096809387}],"sentiment":"neutral","sentiment_score":0.297052005926768,"channel":0,"num_words":3,"start":236.07893,"end":237.45894},{"sentences":[{"text":"Of course.","start":239.205,"end":239.685,"sentiment":"neutral","sentiment_score":0.263314351439476},{"text":"You're very welcome.","start":239.685,"end":240.58499,"sentiment":"positive","sentiment_score":0.36176686485608417}],"sentiment":"neutral","sentiment_score":0.32238585948944093,"channel":1,"num_words":5,"start":239.205,"end":240.58499}]},"summary":{"result":"success","short":"The customer called Global Infant and was directed to various options. They were then connected to Rimbach from Techconsystems, where they confirmed delivery address and provided a callback number. The customer also asked about their location and was directed to a representative who confirmed their information and informed them that they will be contacted soon."},"intents":{"segments":[{"text":"Actually, I was looking to have a chat with Felix. Okay.","start_word":78,"end_word":88,"intents":[{"intent":"Contact fei","confidence_score":0.00001747217}]}]},"sentiments":{"segments":[{"text":"Bebo. If you know your desired extension, please enter it now. For the sales team, please press 1. For the finance team, press 2. For anything else, please press 0. For quality assurance purposes, this call may be monitored or recorded.","start_word":0,"end_word":40,"sentiment":"neutral","sentiment_score":0.00897124782204628},{"text":"Thank you for calling Global Infant. This is Carolina.","start_word":41,"end_word":49,"sentiment":"positive","sentiment_score":0.4160727262496948},{"text":"How may I help you? Hey. Good afternoon there. This is Ross with Techconsystems. How are you?","start_word":50,"end_word":66,"sentiment":"neutral","sentiment_score":0.24587947130203247},{"text":"I'm good. Thank you.","start_word":67,"end_word":70,"sentiment":"positive","sentiment_score":0.41887497901916504},{"text":"How can I help you? Hello? Yep. Actually, I was looking to have a chat with Felix. Okay. Felix Let me send Rimbach. out your information. And then put you Yep. back. Okay. Perfect. May I ask who's calling, please? This is Ross. Just giving you a call to confirm address for product delivery. Okay. Let me help you further I'm sorry. From which company are you calling? Take home system. I'm sorry. I did not quite hear you. Can you repeat it? Echom Systems, t e c h o m, Systems. You tell me it was for a delivery. Right? Yep. Just wanted to confirm delivery address. Okay. Let me see. So you tell me Pecom, p e c h o m, and systems, s I s t e m s. Correct. T e c Can h you o please m. confirm me perfect. Can you please confirm me a best callback number? 61488838. Okay. Tell me 614888? Mhmm. 98. 953. Perfect. 98953. Perfect.","start_word":71,"end_word":235,"sentiment":"neutral","sentiment_score":0.009522142820060251},{"text":"Thank you very much.","start_word":236,"end_word":239,"sentiment":"positive","sentiment_score":0.369695782661438},{"text":"Okay. Let me see. Thank you. Okay. Perfect. So let me send out the information to the office, okay, to let them know that you called. They will be reaching you right back.","start_word":240,"end_word":272,"sentiment":"neutral","sentiment_score":0.16993571817874908},{"text":"Thank you so much.","start_word":273,"end_word":276,"sentiment":"positive","sentiment_score":0.3471681475639343},{"text":"From which of course. You're very welcome. From which country are you calling? I'm sorry. I'm calling from Melbourne. Okay. Melbourne, Got it. Victoria.","start_word":277,"end_word":300,"sentiment":"neutral","sentiment_score":0.047236498445272446},{"text":"Thank you very much. I'll perfect.","start_word":301,"end_word":306,"sentiment":"positive","sentiment_score":0.33727264404296875},{"text":"I'll let them know, and they will be calling you back shortly. Alright. Thank you. Of course.","start_word":307,"end_word":323,"sentiment":"neutral","sentiment_score":0.26764172315597534},{"text":"You're very welcome.","start_word":324,"end_word":326,"sentiment":"positive","sentiment_score":0.409751296043396}],"average":{"sentiment":"neutral","sentiment_score":0.08565408039868362}}}}