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Hi, sir. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane. I wanted to make sure I'm calling the right person.\n\nIs this mister Steven Delbridge?\n\nChannel 1: Hi. And where are you from?\n\nChannel 0: This is Abby from TechnoWancer in Springfield, Brisbane. Is this mister Steven Gilbert in r n a dot org dot a u.\n\nChannel 1: Even I'm not at R and A anymore. I'm not in R and A anymore. I've retired.\n\nChannel 0: Okay. Okay. No no worries, sir. Thank you. No problem.\n\nThank you for your time. Take care.\n\nChannel 1: Fine.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.0030105537734925747}],"sentiment":"neutral","sentiment_score":0.0030105537734925747,"channel":1,"num_words":1,"start":0.24,"end":0.74},{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.011525469832122326},{"text":"Hi, sir.","start":3.6,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.20358236134052277},{"text":"Good afternoon.","start":4.3199997,"end":5.06,"sentiment":"positive","sentiment_score":0.3661285787820816},{"text":"This is Abby from TechnoWand in Springfield, Brisbane.","start":5.92,"end":9.22,"sentiment":"neutral","sentiment_score":0.18804313987493515},{"text":"I wanted to make sure I'm calling the right person.","start":9.5199995,"end":11.78,"sentiment":"neutral","sentiment_score":0.07360652722418308}],"sentiment":"neutral","sentiment_score":0.14745033657907144,"channel":0,"num_words":23,"start":2.8799999,"end":11.78},{"sentences":[{"text":"Is this mister Steven Delbridge?","start":11.84,"end":14.5,"sentiment":"neutral","sentiment_score":0.0246572308242321}],"sentiment":"neutral","sentiment_score":0.0246572308242321,"channel":0,"num_words":5,"start":11.84,"end":14.5},{"sentences":[{"text":"Hi.","start":30.63,"end":30.869999,"sentiment":"neutral","sentiment_score":0.007296191994100809},{"text":"And where are you from?","start":30.869999,"end":32.09,"sentiment":"neutral","sentiment_score":0.002042803354561329}],"sentiment":"neutral","sentiment_score":0.0029183681278179088,"channel":1,"num_words":6,"start":30.63,"end":32.09},{"sentences":[{"text":"This is Abby from TechnoWancer in Springfield, Brisbane.","start":32.629997,"end":36.23,"sentiment":"neutral","sentiment_score":0.019638480502180755},{"text":"Is this mister Steven Gilbert in r n a dot org dot a u.","start":36.23,"end":42.375,"sentiment":"neutral","sentiment_score":0.01004351266393704}],"sentiment":"neutral","sentiment_score":0.013532591877843846,"channel":0,"num_words":22,"start":32.629997,"end":42.375},{"sentences":[{"text":"Even I'm not at R and A anymore.","start":42.795,"end":44.575,"sentiment":"neutral","sentiment_score":-0.15990988072007895},{"text":"I'm not in R and A anymore.","start":47.754997,"end":49.375,"sentiment":"neutral","sentiment_score":-0.1396071059363229},{"text":"I've retired.","start":49.434998,"end":50.175,"sentiment":"neutral","sentiment_score":-0.1085081547498703}],"sentiment":"neutral","sentiment_score":-0.14550265275380192,"channel":1,"num_words":17,"start":42.795,"end":50.175},{"sentences":[{"text":"Okay.","start":51.635,"end":51.954998,"sentiment":"neutral","sentiment_score":0.020519547164440155},{"text":"Okay.","start":51.954998,"end":52.355,"sentiment":"neutral","sentiment_score":0.05373070389032364},{"text":"No no worries, sir.","start":52.355,"end":53.475,"sentiment":"neutral","sentiment_score":0.1806857567280531},{"text":"Thank you.","start":53.475,"end":54.218937,"sentiment":"positive","sentiment_score":0.5150497257709503},{"text":"No problem.","start":54.93894,"end":55.658936,"sentiment":"positive","sentiment_score":0.3683795928955078}],"sentiment":"neutral","sentiment_score":0.25638519152998923,"channel":0,"num_words":10,"start":51.635,"end":55.658936},{"sentences":[{"text":"Thank you for your time.","start":55.658936,"end":56.77894,"sentiment":"positive","sentiment_score":0.5961520075798035},{"text":"Take care.","start":56.77894,"end":57.518936,"sentiment":"positive","sentiment_score":0.4859868884086609}],"sentiment":"positive","sentiment_score":0.5646762592451913,"channel":0,"num_words":7,"start":55.658936,"end":57.518936},{"sentences":[{"text":"Fine.","start":58.048874,"end":58.548874,"sentiment":"neutral","sentiment_score":0.19103774428367615}],"sentiment":"neutral","sentiment_score":0.19103774428367615,"channel":1,"num_words":1,"start":58.048874,"end":58.548874}]},"summary":{"result":"success","short":"Abby from TechnoWand calls Steven Delbridge to confirm his identity. She informs him that she is no longer at R and A and apologizes for the misunderstanding. Steven apologizes again and the call ends politely."},"intents":{"segments":[{"text":"Hi, sir. Good afternoon. This is Abby from TechnoWand in Springfield, Brisbane. I wanted to make sure I'm calling the right person. Is this mister Steven Delbridge? Hi.","start_word":2,"end_word":29,"intents":[{"intent":"Assist caller","confidence_score":0.00025964147}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.11805091053247452},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3564680516719818},{"text":"This is Abby from TechnoWand in Springfield, Brisbane. I wanted to make sure I'm calling the right person. Is this mister Steven Delbridge? Hi. And where are you from? This is Abby from TechnoWancer in Springfield, Brisbane. Is this mister Steven Gilbert in r n a dot org dot a u. Even I'm not at R and A anymore. I'm not in R and A anymore. I've retired. Okay. Okay. No no worries, sir.","start_word":6,"end_word":79,"sentiment":"neutral","sentiment_score":0.01747109368443489},{"text":"Thank you. No problem. Thank you for your time. Take care.","start_word":80,"end_word":90,"sentiment":"positive","sentiment_score":0.5139045119285583},{"text":"Fine.","start_word":91,"end_word":91,"sentiment":"neutral","sentiment_score":0.28729379177093506}],"average":{"sentiment":"neutral","sentiment_score":0.0844194373568973}}}}