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Please hold the line, and someone will answer as soon as possible. Good morning. Blue Lake Ailing. This is Courtney.\n\nHe's no longer with the company. We don't really have an IT manager, but we have two people in our IT team. Did you would you like would you like to speak to someone? Yes. So what was this regarding?\n\nYep. Freddie is. So I can put you through to him. Yeah. He is.\n\nHe's in the IT team. Yep. Yeah. I'll put you through to him. No worries.\n\nYour call has been forwarded to the voice mail for Federico Francisco. No one is available to take your call. 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Please hold the line, and someone will answer as soon as possible. Good morning. Blue Lake Ailing. This is Courtney.\n\nChannel 0: Yeah. Good morning. May I speak with Jeremy Neil?\n\nChannel 1: He's no longer with the company.\n\nChannel 0: Alright. Do you mind me asking who's the present IT manager now?\n\nChannel 1: We don't really have an IT manager, but we have two people in our IT\n\nChannel 0: Mhmm.\n\nChannel 1: team.\n\nChannel 0: Yep.\n\nChannel 1: Did\n\nChannel 0: Who\n\nChannel 1: you\n\nChannel 0: is the\n\nChannel 1: would\n\nChannel 0: person\n\nChannel 1: you like\n\nChannel 0: in charge in the IT department?\n\nChannel 1: would you like to speak to someone?\n\nChannel 0: Yeah. Alright.\n\nChannel 1: Yes. So what was this regarding?\n\nChannel 0: Actually, what happened was we used to touch base with the I think it it's Freddy Francisco and Jeremy Neil. But you mentioned both of them are no longer connected with the company.\n\nChannel 1: Yep.\n\nChannel 0: Right?\n\nChannel 1: Freddie is. So I can put you through to him.\n\nChannel 0: Freddy is in the company,\n\nChannel 1: Yeah. He is.\n\nChannel 0: but he work as an IT manager or or on a different role.\n\nChannel 1: He's in the IT team. Yep.\n\nChannel 0: Oh, okay. I'll\n\nChannel 1: Yeah. I'll put you through\n\nChannel 0: just\n\nChannel 1: to\n\nChannel 0: talk\n\nChannel 1: him.\n\nChannel 0: to Freddie. Yep. Thank you.\n\nChannel 1: No worries.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Your call has been forwarded to the voice mail for Federico Francisco. No one is available to take your call. 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call to someone else in the IT department. The customer asks about the IT manager and is put through to someone named Freddy Francisco. The call is then forwarded to consider the IT manager's voicemail."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Welcome to Blue Lake Milling. Please hold the line, and someone will answer as soon as possible.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.2121383100748062},{"text":"Good morning.","start_word":17,"end_word":18,"sentiment":"positive","sentiment_score":0.35750508308410645},{"text":"Blue Lake Ailing. This is Courtney. Yeah. Good morning. May I speak with Jeremy Neil? He's no longer with the company. Alright. Do you mind me asking who's the present IT manager now? We don't really have an IT manager, but we have two people in our IT Mhmm. team. Yep. Did Who you is the would person you like in charge in the IT department? would you like to speak to someone? Yeah. Alright. Yes. So what was this regarding? Actually, what happened was we used to touch base with the I think it it's Freddy Francisco and Jeremy Neil. But you mentioned both of them are no longer connected with the company. Yep. Right? Freddie is. So I can put you through to him. Freddy is in the company, Yeah. He is. but he work as an IT manager or or on a different role. He's in the IT team. Yep. Oh, okay. I'll Yeah. I'll put you through just to talk him. to Freddie. Yep. Thank you. No worries. Okay. Thank you. Your call has been forwarded to the voice mail for Federico Francisco.","start_word":19,"end_word":205,"sentiment":"neutral","sentiment_score":-0.03773478791117668},{"text":"No one is available to take your call.","start_word":206,"end_word":213,"sentiment":"negative","sentiment_score":-0.37176722288131714},{"text":"At the tone","start_word":214,"end_word":216,"sentiment":"neutral","sentiment_score":-0.1399443745613098}],"average":{"sentiment":"neutral","sentiment_score":-0.02733434041341146}}}}